Lovely staff, always like going
Thank you for the review Clare x
I always enjoy visiting Arcana. Every member of staff is friendly, making me feel special & important. I have students colour my hair & Jade cuts it. Happy days! Highly recommend. ?
Thank you for the review Jeannette and for being such a loyal customer to us. We look forward to seeing you again soon x
Feel all sparkly and bright as the grey has been banished... Lovely warm colours make my hair look very healthy!
Thank you for the review Jo. Lovely to hear how happy you are with your colour. We look forward to seeing you again soon x
Thank you for another great hair day
Thank you for the review Brenda. We look forward to seeing you again soon x
Excellent as usual
Thank you for the review kevin x
Exactly what I wanted when I needed it, listened to customer and delivered. Friendly service and atmosphere and was nice to see males enjoying their work too. Will definitely be back
Thank you for the review. Lovely to hear such great comments about the team. We look forward to seeing you again soon x
Gel nails:
As usual, great service, friendly staff and an excellent result. Thanks, see you soon.
Thank you for the review Deena. Glad to hear that you are so happy with the gels and the service received. See you soon x
Service always professional and really friendly. Great hair and beauty treatments.
Thank you for the review Anne and for being such a loyal customer to us x
Fantastic salon . Everyone is very friendly and bubbly . All happy to help , if your not sure what you want doing . Fantastic job ladies. Thank you x
Thank you for the review Christine. We hope you are pleased with your new style and look forward to seeing you again soon x
Great hair cut by Jade who knows just how I like it. Staff always friendly and welcoming.
Thank you for the review Anne. Jade will be pleased to hear your comments. We look forward to seeing you again soon x
Fantastic wash and head massage from Nicole followed by a great cut from the lovely Jane. Clean salon very friendly staff and a good around service. Thanks guys
Thank you for the review Stephanie. Nicole is new to us so its great to see the apprentices being mentioned aswel as the lovely Jane. We look forward to seeing you again soon x
I come into the salon with horrible hair uneven felt horrible after leaving I felt like a princess ! My hair was so soft and shinny the cut that sam done was absoulty amazing and I now won't go anywhere elce. Was made the feal very welcome and the massager chair was a nice bonus you have boosted my confidence loades so thankyou !!.
Thank you for the lovely review. Same will be pleased with these comments. So lovely to hear how happy you were with the whole service. We look forward to seeing you again soon x
Cara gave me a great consultation before my colour and I'm really happy with the results. 100% recommend
Thank you for the review Zoe. Cara will be pleased with theses comments. We look forward to seeing you again soon x
Very good but very expensive
thanks for the feedback Suyangi, you did see a senior stylist for the cut which makes it slightly higher priced than a 'basic stylist' charge bracket, this was just to accommodate the last minute booking we made, perhaps next time request a lower level (or even graduate or stylist) for the colour application to keep costs own for you, the blow dry is free of charge with colour either way. We are delighted to see you felt the service and value were 5 stars however; thank you!
I am always happy with my hair and the experience of visiting the salon.
Thank you for the review Gloria. Lovely to hear how happy you always are with the service you receive. We look forward to seeing you again soon x
Mandy was fantastic today. She knows my hair is thick and takes absolutely ages to do but she always agrees to do it and with a lot of patience, the results are brilliant as always.
Thank you for the review Hannah. Mandy will be so pleased to hear these lovely comments. We look forward to seeing you again soon x
Very pleased with the result hair looks amazing.
Thank you very much h
Thank you for the review Ali. Glad to hear how happy you are with your colour. We look forward to seeing you again soon x
Very good pedicure and gel polish staff very friendly too
Thank you for the review. Glad to hear how happy you were with your pedicure :-) We look forward to seeing you again soon x
Lovely reception. Excellent service and advice....
Thank you for the review Kerstin :-) We look forward to seeing you again soon x
We as a family have been using Arcana since Debbie first opened in 2003 . They are a great hairdressers with friendly staff and offer a great service . They are very professional and for my daughters prom did a fantastic job of my daughters hair and make up. It has such a great atmosphere the ladies that work there are friendly and professional at all times , this is what keeps us returning and always will , we also always recommend the salon to anyone that needs beauty or hair doing .
Thank you for the lovely review Michelle and your constant loyalty over the years. We look forward to seeing you again soon x
Cayla is amazing! She works wonders with my hair and everytime I go I leave loving my hair that little bit more!
Thank you for the review Steph. Cayla will be so pleased to hear these lovely comments. We look forward to seeing you again soon x
5 year old was initiallyour extremely distressed when he started having his hair cut by Sammy. He now is far more relaxed and spends the time chatting away. She is so friendly and cuts his hair really well
Thank you for the review. Ellis and Sammie always makes us laugh when they get together and it's lovely to see how at ease he is with having his hair cut now. We look forward to seeing him again soon x
Always have a lovely experience when I go to the salon
The service is great and the staff are always so friendly
Thank you for the review Penny. Lovely to hear how pleased you always are with our service. We look forward to seeing you again soon x
Wonderful treatments courtesy of Sian as always.Always leave the salon feeling amazing-thank you Sian .
Thank you for the review. I will pass these comments on to Sian. We look forward to seeing you again soon x
Jade is great
Always cuts my hair just perfectly
Thank you for the review. Will pass these comments on to Jade x
I did my hair yesterday in arcana salon in shenley brook end with Sam and Ian very pleased Ethiopian her job and the staff service she chosen the right colour with my skin that I recieved many concerned from my friend about it l recommend your service
Thank you for the review Mona. Glad to hear that you are so pleased with colour. We look forward to seeing you again x
Leigh was really good with my waxing. Quick and almost painful! Super fast service. Would recommend!
Thank you for the review Lorraine. Glad we got you in and out with as little pain as possible, the things we do in the name of beauty ;-) We look forward to seeing you again soon x
Lovely lady and good customer care - checking I was ok throughout and nice and chatty. A little disappointed with the result - expected to come out with silky smooth legs, but actually a lot of what were referred to as "stubborn" hairs remained on my legs, resulting in me coming home and tweezering them out myself! A little disappointing as I could have got rid of more hairs myself at home!!
Was nervous coming to new salon, but Sammie listened to what I wanted and did a great job, am very pleased?. She was very friendly, gave good advice and I liked that she did the whole experience from shampooing to finish.
Very relaxing.
Thank you for the review. It's lovely to hear how pleased you were with Sammie and how at ease she made you feel. We hope to see you again soon x
Saturday 8th July 2017
I had a nightmare from hell growing out a "bad" hair cut and Invisible highlights for 11 weeks. Obviously I was doing all the research possible to prevent another disaster.
I researched Arcana and looked at Jane's profile quite a few times. Called into the Saloon and was lucky enough to get an appointment for the above date.
After listening to all my vows over the last 11 weeks. Jane quickly put me at my ease and started my cut and highlights. I am absolutely over the moon the high lights are perfect the cut is out of this world. Gone is the enforced bob and dull and fully ends. I am me again. I have booked all my appointments up until December. All women's hair is important to them. I am a PA so therefore my hair is an important part of my job.
Thank you Jane, do not miss out on this truly Professional Hairdresser.
I would also like to mention Katie, currently an Apprentice with really effective customer service skills and her head wash is amazing, she will go far with the guidance of Arcana.
CD Shenley Lodge
Thank you for the review. It's so lovely to hear how happy you are with the finished result and how at ease Jane made you feel, she will be so pleased to hear these wonderful comments.
Thank you for mentioning Katie, she is new to us and it isn't often the apprentices receive a mention in these reviews, so she will also be happy to have been mentioned :-) x
Had 2 hours worth of pampering which was absolutely brilliant! My therapist (I think her name was Sian) was friendly and very good at listening what I wanted from my time with her. Firm deep tissue and relaxing Indian head massage meant I left feeling like i was floating. Thank you ...will definitely be back
Thank you for the review Nicole. Sian will be pleased to hear these comments. Lovely to hear that you were so happy with your treatments. We look forward to seeing you again soon x
Katie was amazing. Love my new haircut. So much easier to handle. Great service....as always.
Thank you for the review. Lovely to hear how happy you were with Katie and the service provided. Hope you are getting on well wit your new cut x
Fab service as usual today! Also was impressed with how hard working the apprentice is. Getting on and doing all her jobs without being asked!
Thank you for the review Kathy. Its not often that the apprentices receive recognition when reviewing the hair service, so thank you for popping that in your review, they will be pleased to hear these comments :-) x
Experience was fab as always . Jodie was great and my hair is exactly as I wanted. Friendly team, good environment and reasonable priced
Thank your for the review. Happy to hear that you left the salon with exactly what you wanted :-) We look forward to seeing you again soon x
I was a bit disappointed with the salon even though it was recommended as being very good. The whole process on my hair was done by 3 different persons who seemed a bit in a hurry and did not really know what I was booked for. On top of that I was charged more than I was told but did not receive any explanation.
Im so sorry that you had cause to be disappointed on your visit. I would really like to look into the points you have raised and hopefully get the chance to remedy any issues, would you please send me details of your visit (name date and time) so I can investigate this further for you? [email protected]. Best wishes Debbie
I had the most relaxing time and was looked after so well. Sian was amazing and so lovely. My hair treatment was really good and even had finger and toe nails painted. I loved every minute thank you to everyone involved.
Thank you for the review. Lovely to hear how pampered and relaxed you felt during your visit with us. We look forward to seeing you again soon x
Excellent service. Welcoming staff. Nails look great. Value for money. Booked in again in three weeks. Highly recommended.
Thank you for the review. Fabulous to hear how happy you were with your nails and that you re-booked to see us again :-) We look forward to your next visit with us x
Very impressed with stylist and young girl who washed my hair very impressed wit her too! She deserves credit as she done a great job
Thank you for the review. Lovely to see hear the apprentices receiving recognition for all their hard work :-) We look forward to seeing you for your colour again soon x
First visit to salon for many years
Truly enjoyed the experience. Glad I chose Arcana. Stylist was very good and impressed me with my cut and blow dry. Look forward to going back. Linda
Thank you for the review. Lovely to hear that you were happy with your first visit back to us. We look forward to seeing you again soon x
Staff alway happy and very helpful
Thank you for the review. We hope to see you again soon x
Had a lovely pamper morning with my friend. Excellent value for money, fab massage, facial, and gel nails. Really felt spoilt.
We went to whittlebury hall last year and this was much, much better. Leigh my therapist was wonderful.
Thank you xx
Thank you for the review. Glad to hear that you enjoyed your pamper morning with us. We hope to see you again soon x
Would highly recommend Arcana... I'm always thrilled with the quality of the colour and cut and the staff are incredibly friendly and pleasant.
Thank you for the review. So pleased to hear how happy you are with your colour and cut service. We hope to see you again soon x
I regularly use Arcana salon on Shenley Brook End. Always excellent and friendly service. Always welcomed noting is too much trouble and spend a happy relaxed hour or so there whilst having my hair coloured cut and blown dry. Highly recommend
Thank you for the review and for being so loyal to us :-) We look forward to seeing you again soon for your next relaxing hour or two x
I love to come to salon. Girls keep the record of the treatment and each time they do my hair as same as I like it. Reasonable price. Relaxing environment. Thank you very much.
Thank you for the review Bronka. Lovely to hear that you are so happy with the colour no matter who you see. We look forward to seeing you again soon x
Love my new colour and the cut was just what i needed!
Nice to be pampered in a salon after having my hair done at home for so long....
Can't wait to come back!
Thank you for the review Jo. So happy to hear that we made you feel so pampered and how happy you were with the results of your colour and cut. We look forward to seeing you again soon x
I normally have a massage with Sian which are always amazing and addictive but today I had a fabulous facial and scalp massage. It was pure bliss. Sian is an utter professional, everyone else at the salon is so friendly and lovely. I couldn't recommend highly enough.
Thank your for the lovely review. Sian will be so pleased to ear these comments. Glad to hear that you tried something new and were so pleased with the treatments you selected. Sian does have the magic touch. We look forward to seeing you again soon x
I visited the salon on Friday morning.
I'm quite fussy because I'm hairdresser myself!
I had wash and cut done by Jade, she is very good.
I'm so pleased with it!
Came in to have a cut and blow dry with Jane. She always cuts my hair really nice and she curled it lovely, shame im not going out! She is always really friendly and makes you feel at ease. Thanks again Jane. Kim Keen.
My first time at this salon, I had a lovely lady who totally listened and understood what I wanted. Love the result and most definitely will be back!!
Thanks Sian for the giggles whilst having my nails done tonight, they look fab (though the green makes me think of Wicked). Beth's overjoyed that she had her brows done too.
Hair