Arcana Salon Hair | Beauty | Barbering

Thanks so much for such a lovely and comprehensive review - we love hearing all of your feedback for the team and I just know Sammie will be thrilled to hear your comments! Have fun at the wedding, we hope to see you again next time xx

Hi Karen, so sorry to hear that you had problems with the lashes, we've emailed you already with regards to a solution, so we hope to make you all gorgeous again very soon!

Thanks for the lovely feedback, enjoy the sunshine! x

Hi Nicky, so pleased to hear that you were happy with the new 'do', we look forward to seeing you again next time xx

Hi Janeta, dont forget to get your waxing collector card stamped for your 11th treatment absolutely FREE, and keep an eye on how many loyalty points you are accruing on every visit- all helps to spread the cost. So glad to hear Leigh has been looking after you well x

Another lovely review for Dawn; thank you. enjoy your holidays!

Michelle, these are always my favourite reviews; thank you so much for such wonderful feedback, and Im so thrilled we were able to get it all as you wanted and deserve! we look forward to seeing you when you need us next time! and dont forget to recommend a friend to jade using the matesrates coupons to get them 50% off their first visit and then 50% off your next one just for recommending her! (www.arcanasalon.co.uk/matesrates)

Thanks Kathy, another fab review for Jane - what a superstar she is :0) x

Hi Yvonne, so glas you got on well with Sarah, shes one of the substantial part-time team, she works 4 days per week but sometime shoft shifts- but you can always request her when calling- or jump on the new online booking system (via facebook or our website) xx

Hi Anna, so pleased that you enjoyed the hair and the beauty visit and especially pleased that you found them friendly; thanks so much for the feedback! x

thanks so much for a lovely review, Cayla goes on maternity soon, has she recommended someone for you to be passed over to until she returns? Many of her clients saw (and were pleased with) Kelly when she had her last maternity absence, so that might be a good place to start x

Thanks Rachel - we are so lucky to have so many loyal and fabulous clients like yourself. Well done Sarah on another great review! x

Thanks Rachel - we are so lucky to have so many loyal and fabulous clients like yourself. Well done Sarah on another great review! x

Thanks so much for the review. It is great to get a mans feedback on the salon, especially as its a service area we are actively growing this year. I notice that you marked value lower than the other areas in the salon- I am assuming you took a 'booked appointment' for this to be the case? Dont forget we offer great value 'DropInSession' with Carlo/Bonnie/Julie/Kerry/Naomi throughout the week (2pm-9pm) and all weekend if you want traditional barber prices with the 'take a seat' approach, and you can always call in advance to check how many are waiting/working before you leave. DropIn is just £10.50 for gents.x

Thanks Charlotte, we will soon be offering instant online bookings too for Blow Dry services so it will become even easier to have a cheeky treat with your favourite stylist! Now all we need is a bigger salon....

Hi there, as you have come through as anonymous I'm not sure what you had done today for it to take so long (if it was actually today?) I can only assume it was a permanent straightening, colour correction (inc prelightening) or multi-colour/ombre service for long hair? 3.5-4hrs would be standard timings for those treatments- but if infact it wasn't, and you would like to raise a complaint (I am particularly concerned that you did not receive finishing/styling??) please do send me full details to [email protected] so I can fully investigate for you, your review was a surprise to me, and I would love to make things right given the opportunity. Apologies that you were underwhelmed. Best wishes Debbie.

Thanks so much Laurette, we are glad you contunie to enjoy your visits to us, we love having you! Well done Ashley for another brilliant review! x

Hi Anon. We wish we had more space too! Fingers crossed one of our neighbours moves soon so we can expand! Great feedback for Sophies lovely treatment though, well done Soph.

Well done Sophie! We look forward to seeing you at the salon again soon x

Another lovely review for Jane, thanks Victoria for leaving lovely feedback- she's a wizard with those scissors for sure!

thanks so much for the lovely feedback, leigh is relatively new to the beauty team and this kind of review is so important for development and reward- we look forward to seeing you again soon! (and dont forget we sell Dermalogica 10% cheaper than RRP insalon now!)

Another fabulous review for Sammie, thanks so much! See you next month x

Well done Sarah, another lovely review, thanks so much for all the great feedback! x

What an amazing review - not just for the phenomenal Jane, but also for the team and the salon- what kind words! We LOVE to make you feel like a movie star! that's the biggest compliment- thank you!

Lovely review for Sarah and the team, thanks so much for taking the time to give us your thoughts - always much appreciated! x

well done Charlie! Thanks Carrie for taking the time to reward the team with such lovely feedback and high scores; its much appreciated :0)
We look forward to seeing you next visit!

Sarah thank you for your continued loyalty and support, we are blessed to have so many regular guests who are prepared to provide such amazing feedback and reward our team with word of mouth recommendation and praise, thank you! :0)

Adele, so nice to see you every few weeks, thanks so much for your loyal and regular custom, its greatly appreciated- if you have any suggestions of how we can raise any of the 4 stars into 5's please don't hesitate to get in touch! x

Well done Ashley! Thanks so much for the lovely feedback, we look forward to seeing you next time! Xx

Hi Sarah, thanks so much for the great feedback for Dawn and Jane, and the team, and for taking the time to let us know what you enjoy! Xx

So sorry that there was a delay getting started this week, not ideal when you have managed to escape from work for a little midday treat!, I hope we didn't make you late and everyone liked the curly 'do'! We look forward to seeing you next visit and we'll make sure you are whisked through promptly, steph sends her apologies too xxx

Hi, thanks so much for the feedback, we wish we were bigger too! We keep begging the landlord for some more space, I'll keep you posted!
Remember evenings and weekends are peak times, Friday's are busy all day, but mon-thurs mornings are always much more relaxed with only a few stylists working simultaneously. Perfect if you get a midweek day off from work or the occasional holiday day to get chores and appointments booked
Glad Ashley is still looking after you and thanks for mentioning Katherine, she's a fabulous addition to our support team!

Hi Purnima thanks for the review, we will have a chat with the salon assistants about keeping more on top of the housekeeping even during the busy periods, thanks for pointing it out for me! Xx

We are so glad you feel welcome, that's the biggest compliment ever! We might not be the biggest most luxury establishment but I think the team are excellent and our aim is to exceed your service expectations as often as possible
What a lovely review- thank you!

Well done team! Thanks so much for giving us a lovely review, much appreciated! X

Well done Sammie xxx

Hi Karla, and always nice to see you too! thanks for a lovely review, see you in a few weeks x

Hi Karla, and always nice to see you too! thanks for a lovely review, see you in a few weeks x

Yay, well done Jane and Dawn, and so nice for salon assistant superstar Katherine to get her own mention too! Thanks for letting us know who is shining :0)