Very nice, great surroundings and lovely ladies, very chatty whilst I had my treatment and felt very comfortable. recommended
Thanks so much for the review. It is great to get a mans feedback on the salon, especially as its a service area we are actively growing this year. I notice that you marked value lower than the other areas in the salon- I am assuming you took a 'booked appointment' for this to be the case? Dont forget we offer great value 'DropInSession' with Carlo/Bonnie/Julie/Kerry/Naomi throughout the week (2pm-9pm) and all weekend if you want traditional barber prices with the 'take a seat' approach, and you can always call in advance to check how many are waiting/working before you leave. DropIn is just £10.50 for gents.x
Great service as usual, can not fault this salon which is why I've been coming back to Arcana's all these years! The experience was made even better with the massaging chairs at the sinks! Fabulous!!
Thanks Charlotte, we will soon be offering instant online bookings too for Blow Dry services so it will become even easier to have a cheeky treat with your favourite stylist! Now all we need is a bigger salon....
Thought hair took a long time, if I had it styled and dried as well that would have taken longer . Approximately 4 hrs is rather long. However all staff very friendly .
Hi there, as you have come through as anonymous I'm not sure what you had done today for it to take so long (if it was actually today?) I can only assume it was a permanent straightening, colour correction (inc prelightening) or multi-colour/ombre service for long hair? 3.5-4hrs would be standard timings for those treatments- but if infact it wasn't, and you would like to raise a complaint (I am particularly concerned that you did not receive finishing/styling??) please do send me full details to [email protected] so I can fully investigate for you, your review was a surprise to me, and I would love to make things right given the opportunity. Apologies that you were underwhelmed. Best wishes Debbie.
This was a great and enjoyable hair appointment. Thanks Ashley you are so good and understand the customers needs.
Thanks so much Laurette, we are glad you contunie to enjoy your visits to us, we love having you! Well done Ashley for another brilliant review! x
Absolutely amazing carried out by an outstanding therapist extremely relaxing ...... First class ....... Just a shame the treatment rooms are so small
Hi Anon. We wish we had more space too! Fingers crossed one of our neighbours moves soon so we can expand! Great feedback for Sophies lovely treatment though, well done Soph.
Sophie did my nails for me. Great job!! Will definitely be having them done again.
Well done Sophie! We look forward to seeing you at the salon again soon x
Had my hair done by Jane, lovely & friendly did me a great cut
Another lovely review for Jane, thanks Victoria for leaving lovely feedback- she's a wizard with those scissors for sure!
Felt pampered and thoroughly enjoyed my facial, will definitely go back.
thanks so much for the lovely feedback, leigh is relatively new to the beauty team and this kind of review is so important for development and reward- we look forward to seeing you again soon! (and dont forget we sell Dermalogica 10% cheaper than RRP insalon now!)
I had my hair done today by Sammie this evening I am very happy with it . I love the colour and the cut. Very pleased . 5 stars
Another fabulous review for Sammie, thanks so much! See you next month x
Sarah was absolutely lovely! And did a fab cut! Will be returning!
Well done Sarah, another lovely review, thanks so much for all the great feedback! x
I have been going to Arcana in Shelley brook end for a number of years, I always come out extremely happy. Jane my hairdresser is amazing, always listens to my 'wants' , gives excellent advice and makes me look like a movie star! All the staff are very friendly, the atmosphere is fab. I wouldn't go anywhere else
What an amazing review - not just for the phenomenal Jane, but also for the team and the salon- what kind words! We LOVE to make you feel like a movie star! that's the biggest compliment- thank you!
I am a regular visitor and always enjoy my appointments. Today, the lady who washed my hair treated me very professionally and friendly. Sarah did a fab job making it me all curly again. Another excellent visit. thanks again!
Great service and excellent results. Sarah, the stylist, was sensitive to my wishes and I was very pleased with the outcome. Thank you.
Lovely review for Sarah and the team, thanks so much for taking the time to give us your thoughts - always much appreciated! x
Charlie provided me with an excellent colour and restyle, I'm very happy with the results and will definitely be going back
well done Charlie! Thanks Carrie for taking the time to reward the team with such lovely feedback and high scores; its much appreciated :0)
We look forward to seeing you next visit!
I normally have Sophie for beauty. She is friendly yet discreet. She is extremely thorough in her work, whether it be a brow shape or back massage. Thoroughly recommended.
Sarah thank you for your continued loyalty and support, we are blessed to have so many regular guests who are prepared to provide such amazing feedback and reward our team with word of mouth recommendation and praise, thank you! :0)
Fabulous
Adele, so nice to see you every few weeks, thanks so much for your loyal and regular custom, its greatly appreciated- if you have any suggestions of how we can raise any of the 4 stars into 5's please don't hesitate to get in touch! x
So pleased Ashley was lovely it's a whole new me! Will defiantly be back!
Well done Ashley! Thanks so much for the lovely feedback, we look forward to seeing you next time! Xx
I have been having my hair cut/styled by Jane & beauty treatments with Dawn. Excellent service everyone & also given great tips & advice for after care.
Hi Sarah, thanks so much for the great feedback for Dawn and Jane, and the team, and for taking the time to let us know what you enjoy! Xx
Bit of a delay (almost 20 min)as basins all in use! Which was a pain as in my lunch hour but always pleased to have my hair cut by Steph thanks
So sorry that there was a delay getting started this week, not ideal when you have managed to escape from work for a little midday treat!, I hope we didn't make you late and everyone liked the curly 'do'! We look forward to seeing you next visit and we'll make sure you are whisked through promptly, steph sends her apologies too xxx
I've been coming to arcana for years, especially as Ashleigh is such a great stylist. This time, Katherine washed my hair and gave a very firm and refreshing head massage. I do wish though that the salon was a bit bigger - it's been very cramped since the move from Crownhill.
Hi, thanks so much for the feedback, we wish we were bigger too! We keep begging the landlord for some more space, I'll keep you posted!
Remember evenings and weekends are peak times, Friday's are busy all day, but mon-thurs mornings are always much more relaxed with only a few stylists working simultaneously. Perfect if you get a midweek day off from work or the occasional holiday day to get chores and appointments booked
Glad Ashley is still looking after you and thanks for mentioning Katherine, she's a fabulous addition to our support team!
Excellent as always :)
Hi Purnima thanks for the review, we will have a chat with the salon assistants about keeping more on top of the housekeeping even during the busy periods, thanks for pointing it out for me! Xx
I enjoy coming to the salon. Staff are friendly and welcoming. And Charlie does a great job with my hair. It's a pleasant place to spend a couple of hours unlike many salons I've been in where ive felt very out of place. Thank u all
We are so glad you feel welcome, that's the biggest compliment ever! We might not be the biggest most luxury establishment but I think the team are excellent and our aim is to exceed your service expectations as often as possible
What a lovely review- thank you!
An amazing afternoon, spent relaxing and being pampered. Friendly staff, who provided spot on treatments and hair services. Thank you.
Well done team! Thanks so much for giving us a lovely review, much appreciated! X
Had a fantastic cut and colour with Sammy, who was chatty but proffesional and even though Salon closed whilst still finishing off there was no rushing. Excellent.
Also had Gel manicure at last minute and all were very accomodating
Well done Sammie xxx
Had a lovely time as always, prefect service and great products look forward to my six week visits great team .. one of my favourite ways to spend some me time :)
Hi Karla, and always nice to see you too! thanks for a lovely review, see you in a few weeks x
Had a lovely time as always, prefect service and great products look forward to my six week visits great team .. one of my favourite ways to spend some me time :)
Hi Karla, and always nice to see you too! thanks for a lovely review, see you in a few weeks x
Being going to Arcana for hair and beauty for awhile now and never been disappointed. Staff friendly and very flexible to help fit your beauty around busy every day life!
Special thanks to Barnet queen Jane, beauty magician Dawn and little apprentice Katherine who is rather good at head massages. See you again soon!!xx
Yay, well done Jane and Dawn, and so nice for salon assistant superstar Katherine to get her own mention too! Thanks for letting us know who is shining :0)
Thank you so much to Sammy for my lovely colour and cut. Also had a fab gel manicure fitted in with no fuss 5star service ????????
Another fab haircut from the lovely Jane Godfrey after a relaxing wash and head massage in the fab reclining chairs - with massage option can't get any better ;-)
All the staff were so friendly with Sarah even coming in early to take my appointment.
Thanks so much, and well done Sarah for providing such excellent service and going the extra mile :0) xxx
I had a colour and blow dry today. As always first class service. The quality of the hairdressing is first rate. Plus the staff are really friendly and helpful staff. I have been going for 4 years ever since a friend recommended me and I would t go anywhere else.
Thank you so much
What a lovely review
Xx
Excellent hair cut & colour. Jodie was very friendly and good at her job. Highly recommended!
nothing was too much trouble as washed my hair twice to make sure looke good. made me feel comfortable and a great hair cut.
So pleased you gave us the opportunity to rewash and get it right! Have a great weekend!
very friendly, relaxed atmosphere, the ladies and gents there are all very friendly, professional and very talented.
Wouldn't go anywhere else now!
Thanks so much! We'll have to get the team working harder on keeping the salon spotless even on the busiest days so we can get a full house next visit! :0) thanks for the lovely feedback xx
Fantastic experience and love my brows
We love HD Brows! Don't forget the 'top up' is cheaper if you come back within 4 weeks
See you soon!
Always enjoy my vists wit u wouldnt go anywhere else been wit u since u opened
Thank you very much! Xx
Very pleased with my hair cut from Steph tonight, she always does a great job.
Thanks Nicola
Don't forget to check your 'loyalty points' to get money off your visits to bring those prices down :0)
I have enjoyed different treatments at Arcana ranging from beauty, including a spa day, and regular hair appointments. My hair colour was inspired by Charlie and every appointment is delivered with friendliness and professionalism . I would always recommend this salon.
Thanks so much Barbara for such a lovely review. Im delighted to hear that Charlie is still looking after you! We look forward to your visits x
I have been with Arcana for many years and I always have fabulous service. Whatever my needs, hair, beauty or just a pamper blow dry, they are excellent. They are excellent value for money and their weekly promotions help to keep the pennies in check. Debbie ensures that any concerns are resolved to your satisfaction and she is the most professional person I have ever met. The salon is very supportive of local and national charities, and is ready to help. Nothing is too much for the staff, and their advice is always perfect. 10/10!
Gill what a gorgeous (and very generous!) review, thank you so much. Debbie x
Easy to book appointment with lots of flexibility suits me perfect
Thanks Samantha x
Later this year I will have been using Arcana for 8 years. They have provided cuts, dyes, restyles and all sorts over that time and it hasn't mattered whether the stylist was a college student or one of the higher level hairdressers, I've been happy every time. They do brilliant offers for health and beauty, a loyalty programme and their drop in barber session is a godsend for my fashion conscious teenage son. I wouldn't want to go anywhere else and I'm not a bit nervous about the prospect of taking my baby daughter for her first haircut with them when the time comes.
Cara, always a pleasure to see you and Morgan, and now little Grace too! We really appreciate your continued custom x
I have been visiting Arcana for many years now where Cayla & the rest of Debbie's amazing team always provide the best service I could wish for. My hair always looks & feels fabulous when I leave & I'm always made to feel very welcome, they listen to my ideas & work carefully to meet my needs & they have often accommodated last minute requests. Highly recommend! Thanks Arcana
Thanks so much Sally, always a pleasure x
I have been using Arcana for over 10 years and I wouldnt dream of going any where else, I mean who else who understand my fringe. The staff are all great and they have a lovely team spirit.Nothing is too much trouble There is always a buzz and a busy environment and you always feel part of whatever is going on.They offer a great range of services and there is no need to go anywhere else.x Karen Pitt
Karen, thank you so much for a lovely review. See you soon x
I have been coming to this salon for over 12 years. I will not go any where else. No need. The salon caters for everything you need from the Friday wash and blow dry offer which is fantastic affordable, my weekly treat and sets of my weekend nicely to hair extensions, colour treatments etc fantastic range of beauty treatments everything you'd ever need and with the bonus of buying the products they use on you.
But the best reason for coming here is the staff. They are brilliant listening to what you want and doing what you want other salons I have been to before didn't do that. They are so friendly welcoming and I enjoy my weekly catch up and always have a laugh. Thank you Debbie and guys xx
Im very lucky to have such an incredible team- and for the support of loyal regular guests like you Lesley, thanks so much x
I've been a regular for both hair + beauty for over 8 years.
The atmosphere is relaxed and the staff are all welcoming + very friendly.
The service is excellent, delivered by knowledgable staff who are always able to give sound advice.
There is a wide choice of services along with regular updates on great value special offers. The spa day in particular is a fantastic deal and you leave the salon feeling thoroughly pampered + extremely relaxed!
And for those people who struggle to find time, the salon is open 7 days + has several late nights - so extremely flexible + accommodating for busy people who dont want to miss out on looking + feeling great!
I've been going to Arcana since it opened and I can't recommend them more highly. They have always given me the best service, been truly professional, offered the newest services, exceptional value for money and all with just the right amount of friendly chat & giggles!
been going here for a very long time, they are always friendly and make you feel welcome, I'm always recommending them to my friends.
Been going to Arcana for years, wouldn't go anywhere else. All the staff are lovely and AMAZING at what they do. They always try and squeeze me in at short notice, and are on hand for advice and info. Also, fantastic offers and deals keep you coming back time after time! x
I have been going to this salon for about 5 years and wouldn't go any where else! Everyone is so friendly and the service is excellent. Staff are always willing to offer advice and I've never been disappointed with the outcome. I would , and have, recommended them to friends.
The staff are always friendly and always go out of their way to make me feel comfortable. I have had gel nail treatments , spa days, waxing and IPL treatments with them and have been more than happy with the results every time. I definitely recommend Arcana for beauty treatments!
Hair