I am always treated so well understanding staff even when running late for appointment my hair stylist steph has right from first hair cut made me feel very comfortable being a nervous person when having hair cut due to a bad hair cut years ago she is wonderful and I am hoping to be past on to another good stylish when she is on maternity leave thank you all
I will pass these kind comments onto Steph before she goes. We will look after you whilst she is away :-) Thank you for the lovely review x
Fantastic, friendly service & my nails look amazing- thank you ????
It's the perfect weather to get your feet out now too :-) We look forward to seeing you again soon. I will pass these comments on to Leigh x
Dannie did an excellent job giving me the asymmetric cut I wanted. After a brief chat she understood exactly what I was after and I'm really pleased with the final result!
Glad to hear you are so pleased with the final results. We hope you are getting on well with the new style. We look forward to seeing you again for your tidy up x
Sam has done a brilliant job with my hair.I love the new style and colour Thanks Sam
Beautician . First time I had seen this Beautician very professional . Sorry cannot remember her name .
Thank you Julie. Happy to hear that you were pleased with your new style and first time seeing our therapist :-) x
Highly recommended. Good hair cut n people are very friendly. I have rebooked .
Mrs L Karia
Have had a drastic change in colour and am very happy with the result. I am loving my new hair and the stylist was fantastic, she has done a great job.
Toni was fab tonight :) I had a much needed cut to make my hair healthy again, and colour to freshen up for a wedding next week. Toni took lots of time and care and gave me plenty of advice about how I can help my hair to be stronger! Good deal with the colour sale and all the staff were really lovely!
Fantastic cut and Colour by Sammi today. Looks fantastic, so pleased. Thank you
Had a lovely experience at arcana very relaxing and lovely welcoming staff
I was very pleased with the outcome when leaving the salon. Waiting 48 hours before washing my hair left me sceptical for permanent results! However washed today, blasted with dryer (which previously would have left an unmanageable Afro) hair is still straight! Not poker straight, will still run straighteners over when going out, but no frizz much more manageable very pleased! Thank you all!
Fantastic service and friendly staff.
Wanted advise on a new colour and it looks amazing.
Jane is amazing - I love going to see her, no frills just good old customer service. Very happy customer
Great experience yet again today.
Great advise given on new colors, great friendly staff,
Really pleased with my results. Jane my hairdresser is just amazing and fabulous I look forward to going in to see her!
Always friendly & yet professional. Very happy with the service I receive.
Full head foils
Sophie is amazing and a perfectionist. I always enjoy my visits and am always delighted with her work.
Sarah did a fantastic job at straightening my hair. She did it in record time (I have sat in for 6 / 7 hour sessions in my prior experiences at other salons). Sarah straightened my hair and a cut - all under 4 hours.
The staff and the owner of the salon are really nice, friendly, very helpful and efficient. I am definitely going back again. My favourite salon so far for hair straightening - I highly recommend it!
Another fab transformation from Sammie today, turning my grey to a lovely glossy dark brown. Fab
Big thank you to Sammie today for transforming my grey to a natural glossy dark brown.
Always a pleasure
Kelly was amazing with me today. I've never dyed my hair and was a little nervous! But she happily discussed a softer colour change (went for an ombré) which left with me feeling happy! Loved the style, and colour. Kelly and her assistant (sorry I can't remember her name, she was pregnant lady) were fab, friendly and would definitely recommend them!
I have been going to Arcana for my hair for over 12 years and have to say each visit I have I have never ever been disappointed. The staff are always friendly and helpful.
Steph has been doing my hair for a very long time and knows what I would like and tells me if I want a change if it's good or bad and gives me her honest views and listens which is so important.
Reception team, Laura especially is always there to sort out my appointments and re arrange for me when I need to.
The whole team at Arcana are fab and I would not go any where else.
Very friendly and good quality care for all our beauty needs thank u
Been visiting here for many years
Always great
Yet again another fantastic visit to
Arcana,made to feel extremely welcome and Jane listens to what I want each time!! Highly recommend this salon to anyone.
Brilliant service provided from booking in to my hair finished.
Sammie listened to exactly what I was looking for and what I like.
I'm really pleased with the colour and cut, and have already booked my next appointment.
Definitely recommend.
My colour and cut was lovely done by cara who listened and took advice well from others too. .
Thank you for the lovely compliments Yvonne, I will pass these along to Cara. Will be a nice confidence booster for her x
After talking to debbie on the phone I came in to pay in full for my daughters prom package. Just like debbie the lies I spoke to were very helpful.
ooo i think you meant *ladies
our pleasure!
we LOVE proms and weddings, and can't wait to make your daughters day special xxx
I visit Arcana a lot! I am
One of the VIP club members too & I am constantly rewarded for my loyalty as a customer which I absolutely love! My last appointment in January I was able to use my 50% off voucher which I received for recommending a friend to arcana! I love my experience each time I go, & I wouldn't use anyone else, & will always recommend them.
thanks Maureen. we love you too! thanks for being such a wonderful Arcana advocate xxx
I have been coming to Arcana for a few years now and have been delighted every time. Steph is very obliging and listens to what I think I want and Lee who is in beauty is also a very obliging young woman and very helpful. I have also had Kelly and she also is a very helpful and obliging girl, so thank you all so much
thanks so much for a lovely review, Steph will be delighted to have such nice feedback x
I had a haircut by cara in the academy session and she was wonderful; very careful and took her time so that she would get it perfect. Very pleased.
I also had a colour with Lauren which I was also very happy with - she listened to exactly what I wanted and double checked that I was sure I wanted to go much darker than what I usually have. She covered me up well so that she didn't get any colour on my clothes and even tied back her own blonde hair so she didn't get brown dye on it!
Overall very happy with the salon and will definitely be back. Also clean and tidy despite the girls being busy and the girls all clearly get on well - chatty yet professional. Thanks arcana xxx
great to hear, thanks Sam, we look forward to your next visit x
I came to see Sarah for colour & cut. I'm so happy with my hair and everything about the salon I felt so comfortable while I was at Arcana. The staff were so friendly too!! I loved the massage chairs while having my colour washed off. I will definitely be returning and will be booking in for some beauty treatments as they sound amazing!
I came to see Sarah for colour & cut. I'm so happy with my hair and everything about the salon I felt so comfortable while I was at Arcana. The staff were so friendly too!! I loved the massage chairs while having my colour washed off. I will definitely be returning and will be booking in for some beauty treatments as they sound amazing!
Really enjoyed last visit, Mandy always makes me feel welcome, the massage chair was unexpected and very enjoyable, I am very pleased with the perm Mandy has given me.
It is a pleasure to receive this type of service, I would recommend your salon
thanks so much for such a lovely review; Mandy will be thrilled, I'll make sure she sees your feedback, don't forget to use the recommend a friend coupon for money off rewards when you tell your friends :0) www.arcanasalon.co.uk/matesrates
See you soon x
I wasn't too happy with my cut from here. The style didn't suit me and even fundamental basics like both sides being the same length weren't met. The salon itself isn't exactly sleek and modern in style and could do with a good dust. I won't be back.
I'm so sorry to hear that you were dissatisfied with your visit, and so disappointed that the cut and the experience was not as expected or deserved.
I'd be really grateful if you would contact me via email ([email protected]) with some details of your appointment (the anonymous nature of your comment means I don't know when you came or who you saw) so I can't identify the stylist that you were unhappy with and follow up for you. Regarding the uneven cut, we'd like to get you back in as soon as possible with one of our senior stylists to rectify any issues - obviously without any further charge. You can call to book this (01908 505515) or email and we can schedule that way.
Apologies for the perceived dustiness of the salon, we've been having some beauty room renovations which have produced more dust than usual, floating through the salon with the air-con and due to staff absence since the weekend we only got around to chores later in the day rather than first thing yesterday- but I absolutely ac
Came in for my hair cut with Sammie. Always a great experience. She asks me what I want and cuts it the way I want it. I wouldn't go to anybody else. The service at Arcana is always great, I always get offered a drink and I feel pretty pampered. Thanks Arcana x
She really is just such an amazing hairdresser. A genuine lovely person.
Loving the colour
Brill Ashley is the best I showed her a picture of what I wanted and it's perfect. Thank you Ashley X
Having white blonde hair for 15 years, finally decided to have a radical change of colour. The service was amazing, the staff friendly, helpfull and professional and I felt totally at ease with the the whole process.
Fantastic haircut from Jane as always ????
I have my hair cut and coloured regularly by Ashley.
I always leave looking fantastic and feeling confident.
Ashley does a fantastic job every time. She offers great advice with regards to styles and colours and I trust her implicitly.
The salon is busy but always welcoming.
Made appt for my mum. Excellent service and value for money. Jade looked after my mum. Very kind and polite. Hair looked lovely. Made further appt for mum for mum as the cost was very ready - £24.00. Concessions M-F 9:00am-3:00pm.
Gone BRONDE - was going to do it myself but then read dreadful reviews from people who had done just that. Had a consultation with Sammie on Monday who really listened to what I was hoping to achieve and gave constructive advice to make sure that we understood each other.. I was evaluating several salons since highlights and root touch up would be a longterm commitment. Sammie inspired me with confidence and so I booked with her. Today was my appointment and the result is everything I hoped for. I may add a few more streaks but Sammie was spot on with her advice and I am happy to say that I have found my new hairdresser.
Toni did a really good job for me today and I am very p[leased.
❤️❤️❤️❤️????????????????????????????????????????
Amazing results, so happy with the final outcome, my hair looks exactly as I was hoping it would. Rachel did a amazing job on colouring , cutting and styling my hair. Couldn't be more happier.
I really loved my visit to Arcana. Had a touch up of my roots done with a trim. My hair dresser , Sammie, was friendly and professional. Everything was done as I wanted and we finished on time . Would definitely recommend and visit again. In fact have already told all the people who are complimenting me on my hair !
Very happy indeed to get the hair cut I asked Ashley for, thank you love it .
Brilliant pampering morning! Relaxing and very friendly atmosphere with therapists who really know their stuff and couldn't have made me feel more welcome. Very very pleased with all treatments. Recommended-I'll definitely be returning once baby is born.
Thanks!
Clare Southerby-Smith.
Hi Clare, thrilled to hear you had such a lovely time yesterday, good luck with bump and we look forward to seeing you when you have some time after xxx
Great salon, Love my stylist but this cut is just too layered and set my growth plan back about a year+ I now have a chin length Bob all the way round and a mullet! Straight or curly it feels a mess, roll on a growth spurt :-(
Hi Abi, I'm so sorry that you are unhappy with the style, and particularly the length - would you be able to email me your details ([email protected]) so I can investigate for you, as I cant find an appointment corresponding with the date you left the feedback, so it may have been a few days earlier- I'd like to speak to the stylist concerned once we work out who it was. Would you like to pop back and we can see about perhaps reshaping it for you so you dont have to wait for growth to be happier? xx
Excellent. Friendly, did a very nice job
thanks! xx
Hair