Jo & Cass Hair & Beauty Lancaster, Lancashire

Saw Matthew, who, as usual, was brilliant. He was, after checking it was OK with me, training two apprentices. He was kind, thorough, and engaging with both of them, making sure they were both understanding of all aspects. I was also delighted with the cut he gave me.

Booked appointment for the Saturday on Thursday at 9:15 only to be told on arrival the Saturday than I was a no show on Thursday.
Clearly reception are not listening to the customer!

I had a lovely haircut today. Hannah was excellent.

Hair colour and nails done in a wonderfully relaxing and friendly atmosphere

Hannah is brilliant and has advised me of the best products and way to manage my hair

Happy

Holly T. Holly did my hair lovely again. I have short fine hair, I wasn't sure how I wanted my hair. Holly talked through styles and was very patient-also listened to the ideas I had for a style. Came out with hair looking lovely and trendy short style! Very talented young lady. Will continue to visit when hair needs cutting again!

Paige was lovely very friendly and helpful.

Fabulous highlights by Holly T, exactly what I wanted for my holiday :)

Always a really relaxed and enjoyable experience from start tomfinish

Always have a lovely experience and come away feeling happy and uplifted.
Ruby and Chelene are professional, skilled and so warm.

My daughter just had her starting school cut. She loves this place. We are always welcomed in and it’s nice for us that the kids have their own little cutting room away from the busy hustle and bustle. My daughter loves getting a juice and sitting in the car for her haircut. Ellie is lovely with her which makes for a very calm experience.

As always very happy with my hair appointment David does a very good cut & styling.

Great appointment, great haircut. Graham was very welcoming and extremely amusing and he took great care to work out what I wanted for my restyle. I am really happy with the outcome. Super, also he kept me entertained throughout.

Great attention to detail, just the night amount of chat

As ever, a relaxing afternoon at the hair salon and a great cut, colour and style from Rachel whilst enjoying a lovely couple of hours of chatting. Thanks!

Great colour from Samantha, and cut and style from Graham- the best salon around xx

Samantha was amazing today. Very professional service, always helpful with lots of ideas. She’s an asset to your salon.

Amazing experience and perfect highlights and treatment from Helen Murray at Jo and Cass Lancaster. She’s just incredible and I wouldn’t go to anyone else. Whole Jo&Cass experience in Lancaster is always lovely and relaxing at high standard of service from all the staff. Thank you.

Friendly, welcoming and kind staff. My daughter loves coming here to be pampered!

I have previously visited the same hairdresser (Molly) and had fabulous results and endless compliments on my hair. After not being able to afford this service for a a couple of years (buying/renovating a home) I eagerly returned to treat myself before an upcoming holiday.
I felt the Molly was distracted as the she talking talking to another customer behind getting their hair done (she was buying that persons house).
I could see thick bleach paste being applied to my hair and just trusted the process as I have visited Molly before.
I am shocked with my results, Molly had never put me under a heater previously but did this time (late PM appointment) and said it would be fine, again I trusted the process. At the end Molly told the nice young lady washing my hair to emulsify the bleach/dye which I'd never previously experienced but again I just trusted the process, since consulting with a few new hairdressers they were all confused as to why that would be done to my hair, as a result the highlights look inconsistent in colour and brassy.
After paying £130 for balayage that looks like roots that have grown out I am very sad and disappointed that I wasted my money.
Multiple people have commented on how bad it looks for what I have paid. I'm just so sad and disappointed as I eas really looking forward to treating myself and feeling a bit better about my hair.

I really appreciate the quality of service provided and also expert advice from an experienced stylist

As always very professional salon and lovely colour and cut , massage chairs for hair wash are lovely. An enjoyable experience

I had my hair cut and coloured by Ellie who did a fabulous job. The whole experience was relaxing and very enjoyable.
I would highly recommend Ellie as she is super friendly, talented and professional.

Excellent experience from start to finish. Ellie is so lovely, she was welcoming, knowledgeable and professional. My hair is just as I wanted it to be. Thank you, Ellie and Jo & Cass team. Booked again for Christmas 🎄. 🥰

Excellent service as usual from walking through the door to leaving, all your staff are amazing and very friendly

Great salon with lovely reception staff. Cut and blow with Deana is fab as always.

Excellent service and up do by Erin. Just what I wanted. Very happy

From Reception Staff to Salon Stylist they made my experience outstanding.

Friendly happy reception and and talented professional stylist

Thank you

Really fantastic service! I needed an up do hairstyle for being a bridesmaid and it was a little last minute so I was so impressed there was someone available. Holly was so lovely, she did a great job, got so many compliments about my hair and she was so friendly. I am a bit paranoid about my hair (always on the scruffy fluffy side!) But she abd her colleagues were really complimentary and made me feel amazing. Thank you so much.

Love every minute massage chair just with need for bad back and hair cut very good I come back a colour later

Danielle is always a pleasure to be around and I got on curls on Friday they not only looked amazing they lasted 2 full days despite wind /rain ect !

Lovely experience yet again with Graham

This is only my 3rd time visiting the Salon and I am so happy with Hannah and her achievements with my hair. At 63, to feel excited to experience her skill and techniques, first hand is fabulous. The comments and complements I have received are so lovely and I can not recommend Hannah enough x thank you so much c

I have had lois every time for my hair for about 3 years and have never been disappointed, she is so lovely and makes sure my hair is always exactly how i want it. I would highly recommend Lois

Lovely friendly staff, nice relaxed atmosphere. Enjoyed chatting with Holly T doing my highlights & Lindsay cutting & styling my hair. Always feel fab coming out of your salon.

Had my Tints and Shimmers done with Hannah and Cut and blow dry as always with Graham.
Fabulous, felt fantastic when I left the salon as always.

Very professional salon offering kind service from staff once you arrive. The haircut was great and they even washed your hair before.

This was my first visit to Jo & Cass. Toyah was brilliant, she was extremely professional, helpful and friendly. I was very pleased with my new hair style and I’m returning to Toyah soon for highlights.

Very good haircut.

My experience at the salon was great. I haven’t been to a salon for a number of years and my hair was in need of some TLC. Holly was very knowledgable and recommended some products to me to get my hair back to looking healthy again. Everyone in the salon was very friendly and professional. I’ll certainly go back again.

Looked after from the moment you walk through the door and amazing experience xx

Service was Great as always. Paige is so attentive. Marilyn and Steph are fabulous on reception

Brilliant as always.
Great cut
Thanks TJ

Happy

As usual, Danielle did an excellent tint and shimmers for me. She understands my hair and colours it appropriately. I always look forward to my appointments with her.

Absolutely beautiful hair up for my daughter's wedding. I felt a million dollars

Great saloon can’t believe it’s 29 years. Graham you and Jo have done very well indeedxx

Excellent cut by stylist Holly T. My hair was very short. Holly listened , offerd advice. Cut my hair lovely. I did not think it was possible to have my hair to look like it did. Very pleased-will definitely be back to see Holly when ready for another cut!

Great experience lovely welcoming and super helpful reception team and first class in both hair with Hayley and beauty with Emma, great relaxing atmosphere thank you