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Jo & Cass Hair & Beauty Lancaster, Lancashire

9 Great John Street , Lancaster, Lancashire, LA1 1NQ

About us

In our Lancaster hair and beauty salon, we offer a variety or services for hair and beauty. Our team of hair stylists and beauty experts in Lancaster will have the solution for all your hair and beauty needs.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Friday 09:00 - 19:00
Saturday 08:30 - 17:00
Sunday Closed

Reviews

4.89
846 verified reviews
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Value
Result
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Great service and stylist

Sue
27th Mar 2024
Stylist: SAMANTHA
5.0
Appointment verified by Shortcuts Software

Fabulous service and lovely and helpful stylist

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Full Head Foils

Helen
26th Mar 2024
Stylist: Lois
5.0
Appointment verified by Shortcuts Software

Amazing! Couldn’t fault a thing. And the colour is 🔥

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Ash toner for a change ❤️

Laura
24th Mar 2024
Stylist: ALFIE
5.0
Appointment verified by Shortcuts Software

Had a wonderful experience (as always), Alfie gave me advice on how to update my style, and the lovely Charlotte washed my hair ❤️ Always come away feeling like I’ve had a fabulous treat - thank you Xx

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Love love love !

Annabel Orr
24th Mar 2024
Stylist: LYNDSEY
5.0
Appointment verified by Shortcuts Software

Always a joy to go to Jo & Cass - I’ve been going here for a very long time ! Always offered lots of gorgeous coffees/ drinks - and always greeted with smiles from everyone ! It’s so friendly I utterly trust my stylist- lyndsey- - always feel good leaving ! I always Make sure i rebook before leaving - my stylist is part time and very popular . Would never go anywhere else!

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Excellent as always

Deb Pike
24th Mar 2024
Stylist: PAIGE
5.0
Appointment verified by Shortcuts Software

Always happy Paige does an amazing job on my colours and has for many years. Also shout out to Izzy who washed my hair and massaged my head wonderfully. Real bubbly , friendly lovely girl.

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Happy

Alf Whiteside
22nd Mar 2024
Stylist: HELEN
5.0
Appointment verified by Shortcuts Software

As always happy

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restyle

Beth
21st Mar 2024
Stylist: SAMANTHA
5.0
Appointment verified by Shortcuts Software

On my first trip to your salon, I booked on line and chose Samantha. Really please with my Restyle and Samantha was really lovely and helped advise on cut. Would defiantly book again and recommend.

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Hair colouring review

Leena
21st Mar 2024
3.0
Appointment verified by Shortcuts Software

The service was generally good and I am happy with the results, its too expensive though and the stylist whom i forgot her name was persistant in doing certain things that i disliked she should do what i instruct her not what she wants !!

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Response from Jo & Cass - Lancaster

Hi Leena,

Thank you for taking the time to leave us a review. We are glad to hear that you were happy with the results of your service at our salon. However, we apologize if our pricing was not what you were expecting. We strive to provide quality services at a competitive price.
please remember 20 percent is vat and we also use the most expensive products on the market we do other cut and blow fry’s from 23 pounds minus the vat that we don’t get this is 19 pounds for a hours work and there are electric gas costs apprenticeships and receptionists wages to pay from this .

We are also sorry to hear that you had a negative experience with one of our stylists. We value your feedback and have addressed this issue with our team. We always want our clients to leave our salon feeling their best and would never want to do anything that goes against your preferences.

Thank you again for your review and we hope to see you soon.

Sincerely,
The Jo & Cass - Lancaster Team

Jo & Cass Lancaster

Elizabeth
20th Mar 2024
Stylist: Holly
5.0
Appointment verified by Shortcuts Software

I always enjoy my experience here and all the staff are very polite, friendly and professional

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Highlight and Cut

Jess Goold
20th Mar 2024
Stylist: Lois
5.0
Appointment verified by Shortcuts Software

Very friendly and consultation at the start was very thorough. She followed exactly what I wanted throughout and I loved the end result! Overall salon was clean and other staff were very friendly and helpful too. A very enjoyable experience.

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Amazing Client Care

Ashleigh H
20th Mar 2024
Stylist: PAIGE
5.0
Appointment verified by Shortcuts Software

Paige made this visit fantastic. The value is not only in the result, but the journey from walking in to having left with aftercare advice.

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Shimmers with Daniel

Margaret
17th Mar 2024
Stylist: DANIELLE
5.0
Appointment verified by Shortcuts Software

As usual Danielle renewed my shimmers really nicely. My appointment with her is always a pleasure.

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Wash and style

Clare Taylor
17th Mar 2024
Stylist: Holly
5.0
Appointment verified by Shortcuts Software

I don’t know which Holly did my hair, but she did a lovely job. I got a lot of compliments on a night out I was dreading so thank you Holly!

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perfect haircut

Val Morgan
17th Mar 2024
Stylist: MATHEW
5.0
Appointment verified by Shortcuts Software

Excellent haircut.. Really happy with it.
⭐️⭐️⭐️⭐️⭐️⭐️ Thank you!

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Fab

Riding Diane
17th Mar 2024
Stylist: Becca
5.0
Appointment verified by Shortcuts Software

The colour and cut was fab as always!! Thankyou and I will be back!!! Xx

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Great as ever!

Helen Ballard
16th Mar 2024
Stylist: LYNDSEY
5.0
Appointment verified by Shortcuts Software

Lyndsey was as professional as ever and my shampoo by ?Issy was relaxing and thoughtful

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Blonde Highlights

Joa Elliott
16th Mar 2024
Stylist: DANIELLE
5.0
Appointment verified by Shortcuts Software

I had my highlights done yesterday,the colourist was Danielle,who is excellent can really recommend her, very knowlegible about colour.The stylist was Graham the owner who is a brilliant cutter and stylist,would not go anywhere else!!

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Great ad alwayd

Kay Murray
15th Mar 2024
Stylist: PAIGE
5.0
Appointment verified by Shortcuts Software

Always bright and cheerful and nothing is too much trouble for Paige. She always dies an excellent job

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Carly hairdresser

Liz kitching
15th Mar 2024
5.0
Appointment verified by Shortcuts Software

Nice relaxing experience

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Friendly folk

Suzanne wareing
15th Mar 2024
Stylist: NATALIE
5.0
Appointment verified by Shortcuts Software

From the reception staff on Thursday 14th where nothing is too much trouble to my new stylist Natalie all very warm and friendly and ps happy with my hair

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Excellent as always

Liz
14th Mar 2024
Stylist: LIAM
5.0
Appointment verified by Shortcuts Software

Excellent service, advice and most importantly cut and colour. I wouldn’t go to anyone else.

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Cut and Colour

Carol Read
14th Mar 2024
Stylist: DANIELLE
5.0
Appointment verified by Shortcuts Software

Consistently good at both! Lovely customer service and always happy to advise

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Cut and colour

Carole Mounsey
14th Mar 2024
Stylist: SAMANTHA
5.0
Appointment verified by Shortcuts Software

Once again delighted thankyou girls xx

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Ready for the week ahead

Anonymous
13th Mar 2024
Stylist: NATALIE
5.0

Very professional and good company made it a very pleasant experience. Will be back.

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Excellent service and great highlights/cut

Joanne Woodhouse
11th Mar 2024
Stylist: Chelsea
5.0
Appointment verified by Shortcuts Software

Chelsea did a great job of my hair. Really listened to me and advised me throughout.
Thanks so much, I love my new ‘do. Good luck with the baby 💙

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Fantastic

Anonymous
9th Mar 2024
5.0
Appointment verified by Shortcuts Software

Hair highlighted and cut by LUCY. Great advice given on colour and very pleased with the final result. Lucy is very friendly and it was great chatting whilst she did my hair. Always treated very well in the salon, lovely young man made me a coffee and was very friendly and polite. Highly recommend.

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Hair

Ka
8th Mar 2024
Stylist: PAIGE
5.0
Appointment verified by Shortcuts Software

Thoroughly enjoyed my time in the salon.
Paige is so nice and very good at her job. Always love the way she does my hair 😍

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Hair

Ka
8th Mar 2024
Stylist: PAIGE
5.0
Appointment verified by Shortcuts Software

Thoroughly enjoyed my time in the salon.
Paige is so nice and very good at her job. Always love the way she does my hair 😍

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Shimmers and cut!

Liz
8th Mar 2024
Stylist: VICKY
5.0
Appointment verified by Shortcuts Software

Always friendly, helpful and does a first rate job with my hair.

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Caci booster

Sarah Christopherson
8th Mar 2024
Stylist: Chelene beauty
5.0
Appointment verified by Shortcuts Software

Excellent treatment. Excellent service

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Always fabulous

Margaret Hogarth
8th Mar 2024
Stylist: VICKY
4.0
Appointment verified by Shortcuts Software

As always I love my hair cut and colour after my visit today.
Vicky as usual was fabulous, she listens and recommends options she thinks will make you look your best

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A good hair day

Isobel Walmsley
7th Mar 2024
Stylist: LYNDSEY
5.0
Appointment verified by Shortcuts Software

Been seeing Lyndsey for years, she has always done a great job. Normally have a colour and cut, and she gives me loads of advice.

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INCREDIBLE!

gracie
7th Mar 2024
Stylist: ALFIE
5.0
Appointment verified by Shortcuts Software

I went into the salon saying I have never felt “blonde enough” and I feel like it doesn’t matter how many highlights I get, I just never have that bright, creamy butter blonde that I’m after. Alfie sorted. me. out. They took so much care to make sure I got exactly what I wanted despite being so clearly busy that day. 10/10 service. I will never go elsewhere again.

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Exceptional treatment

Anonymous
7th Mar 2024
5.0

Emma is really excellent providing and advising on beauty treatment would highly recommend for stress free treatments

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Always Great

Nicola
7th Mar 2024
Stylist: LIAM
5.0
Appointment verified by Shortcuts Software

Liam is brilliant.

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Great cut and colour

Carol
6th Mar 2024
Stylist: DAVID
4.5
Appointment verified by Shortcuts Software

Thank you a great colour with Samantha and fantastic cut by David, as always

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Fab from start to finish

Hayley
3rd Mar 2024
Stylist: HELEN
5.0
Appointment verified by Shortcuts Software

Helen was friendly and extremely professional. She did a fantastic job, and I’ll definitely be back.

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Thank you

Katharine Butterfield
2nd Mar 2024
Stylist: DAVID
5.0
Appointment verified by Shortcuts Software

David is always very good which is why I keep on making the over 100 mile trip to have my hair cut by him!

On this last occasion I was inadvertently late (10mins) and he was so kind about it even though I am well aware of the consequences on his later clients.

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Great stylist

Ellen B
2nd Mar 2024
Stylist: ALFIE
5.0
Appointment verified by Shortcuts Software

Alfie was super chatty and made me feel amazing. Great hair cut

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Beauty

Karen Riley
2nd Mar 2024
Stylist: Chloe beauty
5.0
Appointment verified by Shortcuts Software

Very relaxing experience, Chloe is very good at what she does

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Great service

Louise Craven
2nd Mar 2024
Stylist: SAMANTHA
5.0
Appointment verified by Shortcuts Software

Great colour and style

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Wonderful experience

Angela Dawson
2nd Mar 2024
Stylist: Hollie
5.0

Found Hollie C to be very professional. Brought my extensions in for a colour change ready to have them put in for my holidays in 2 weeks, Wasn’t book in to have them put in but Hollie kindly put them in and tidied up my hair. Thanks Hollie , very happy customer.

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Never Again

Anonymous
1st Mar 2024
2.5

I wish I had the hair I had before my appointment! I was happy with my color and cut, so I basically wanted the same again (my usual hairdresser wasn’t available). Unfortunately the stylist persuaded me to have different colors and left my hair far too light and over-processed. She then cut all my layers too short and messed up the style too. I have been elsewhere to improve on the cut but the condition will take months to improve. So upset! Been going to Jo & Cass for years but I won’t go there again now.

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Response from Jo & Cass - Lancaster

Dear Anonymous,

We are extremely sorry to hear about your recent experience at our salon. We pride ourselves on providing our clients with top-notch services, so we apologize for not meeting your expectations this time. We appreciate your loyalty and are disappointed to hear that you won't be returning to our salon., we would love a second chance and to l correct any mistakes made ,
paige obviously misunderstood as ishe has worked with us for 13 years and never usually gets it wrong!
if you can trust it will obviously be free of charge

We understand how important it is to have trust and communication between a client and their stylist. We apologize if this was lacking during your appointment. Please know that we will address your concerns with our team to ensure that this does not happen again in the future.

We would love the opportunity to make things right for you. Please reach out to us at your convenience and we will do our best to fix any issues you may have.

Warm regards,
The team at Jo & Cass - Lancaster

Fantastic

Louise M Robinson
1st Mar 2024
5.0
Appointment verified by Shortcuts Software

Came for my nails with Yarna who is the best nail lady in Lancaster and Morecambe.
Then hair with Graham.
Would never let anyone else do my hair he's the best hairdresser ever.

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Thank you

Debbie
29th Feb 2024
Stylist: PAIGE
5.0
Appointment verified by Shortcuts Software

Didn’t really know what I wanted colour wise. Paige guided me , listened and advised. It was wonderful. Very calming and enjoyable. I have been very anxious about attending large salons lately and this was so therapeutic on many levels x

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Cut and blow

Janice jones
28th Feb 2024
Stylist: PAIGE
5.0
Appointment verified by Shortcuts Software

From the moment I entered the salon, the service was amazing. Paige was the friendliest stylist I’ve ever had, and she did my hair EXACTLY as I was expecting. A fantastic experience, I’m back in 6 weeks!!!! Thank you

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Highlights

Karen McNaught
25th Feb 2024
Stylist: Hollie
5.0
Appointment verified by Shortcuts Software

Great as always.
Knows what I like to be done.

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Hair cut

Marcela
25th Feb 2024
Stylist: Erin
5.0
Appointment verified by Shortcuts Software

Very pleased with not only my haircut but with my daughter’s haircut. Loved how the salon had a children section as well, my little girl was so happy. It was also our first time coming to this salon and will be coming again for our next one!

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Hair 22nd feb

Tracy townson
25th Feb 2024
Stylist: LIAM
5.0
Appointment verified by Shortcuts Software

Liam is always polite respectful and makes going to salon such a treat. Always trying his best to get me in when I need appointment.
A young apprentice washed and dried my hair today I think her name was Charlotte she was 16 years old, her customer service skills were absolutely amazing she sold me a treatment which is the first time in a long time I've had this happen in my opinion this should happen at every appointment one it's good for the hair and boosts income for the business maybe offer an incentive to the young ones. Charlotte blew me away with her whole attitude and she constantly engaged in conversation
Lucy did my colour and was again was very professional and engaged with me at every opportunity.
The best salon experience in a long time xx

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Fantastic

Ellen Quitman
24th Feb 2024
Stylist: MOLLY
5.0
Appointment verified by Shortcuts Software

Lovely experience, really pleased with my cut and style, thank you!

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