Jo & Cass Hair & Beauty Lancaster, Lancashire

Mathew was fab as always

I loved the way Liam is creating a new look for me. He understands what I am looking for and works with me. A lovely creative hair designer.

Had my hair coloured by Holly,who did a lovely job.Hair cut by Graham,who was brilliant has usual!.Always get a superb hair experiance at Jo& Cass.

Fantastic salon with amazing staff. My hair looks amazing- exactly as I wanted it.

I had my wash cut and blow dry by Lois as usual, being 9 months post partum I was ready for a fresh cut and pamper time and as always Lois provided exactly that! She is always so bubbly, friendly, and someone you can just be yourself with! I’ve been to a few different salons in the past where you feel there’s that awkward chat but I have never felt more relaxed, comfortable and refreshed after an hour in the hair dressers than I do with Lois! She’s everything a girl needs for a good pamper session!

Lovely experience- as usual. Initial stylist unfortunately ill on the day but was contacted and another appointment made only 15 minutes later, with Molly, who was fantastic. Really listened and I left with a fantastic restyle, which I'm really happy with.

I loved my experience:)
The salon was so relaxing and great vibes! And the staff were friendly and just lovely!

Fabulous hair cut from Faye and great service from your lovely staff.

As great as ever, friendly, happy staff. I have never been disappointed with my hair, my cut or my color.

I am really pleased with my new hairstyle, Hannah thank you 🙏 The colour is fabulous and the new cut is fantastic x

Received excellent advice from Holly regarding a re-style.

Graham best hairstyleist ever

Always a lovely experience lovely beautiful salon, professional friendly staff.
Always a great experience with Hollie love my hair thank you!

My mother in law is very happy with her hair cut from Hannah. She makes accommodations for her needs as she is unable to leave her wheel chair and make her laugh every time. She goes out of her way to make sure I'm comfortable with the perfect iced coffee in hand. Thanks Hannah x

Great as usual

The best salon there is!!
Thankyou for a great cut, style & colour xx

Somehow Helen translated my incoherent ideas and photoshopped pictures into exactly what I wanted.

Another relaxing visit to the salon. I thoroughly enjoy having my hair done with Paige. She always does a fabulous job .

Fantastic experience as always.

I was so surprised by the level of service, Izzy was amazing and explained everything she did. Already booked again. Thanks Izzy for making me feel special

Everything was very good, new seats for hair wash & also salon seats are very comfortable, nice new mirrors etc, my hair wash, cut & blow dried very professionally as always by David, thank you to all the staff in the salon yesterday.

I have been going to David for many years and still enjoy the experience!
David treats me with the same care he did when I was a new customer, which I really appreciate.
He listens and gives valuable advice which I really value.
He’s a talented stylist
I can 100% recommend him and Jo and Cass

Excellent service. David is always polite and shows interest in, and remembers details about my life. This makes for a pleasant experience. He is a brilliant stylist and responds to my thoughts on a style.

Lovely appointment, as usual, with Danielle. She always does an excellent job.

Helen M is amazing and knows exactly what my hair needs, she goes above and beyond to make me look and feel good.

Matthew is just the best hairdresser in the world, not only is he meticulous about getting my hair exactly as I wanted it, and super creative styling my daughters hair he is also an amazing empathetic listener who dealt with my emotionally difficult week fantastically. All the very best to you and your family Matthew, Bethea and I will see you soon!!

Wonderful environment and Danielle is just the best!

Always very professional treatment would highly recommend Chelene, for her knowledge and experience of the treatment

Always enjoy having my hair done at Jo & Cass. Lovely friendly staff, glamorous decor, a real treat. Had highlights and layered bob - looked fab!

Happy

I was made to feel welcome and relaxed. Ruby was lovely, this was my first visit to this salon and I’m definitely making plans to return.

Sam was extremely professional and helpful.

Efficient friendly reception and my dad was well looked after thank you
Love my hair colour and blow dry and the hot chocolates were lush

Very happy as always

Brilliant Stylist

I came in to see T.J with a picture of how I wanted my hair and I left with it exactly how I wanted it to look xx

Immediately you walk in the salon you’re made to feel welcome and no matter who you are your treated with respect Matthew my hairdresser does a fantastic job and is so easy to talk to lovely guy and makes me look good

Fabulous experience as always with Erin. She knows her stuff and my colours came out beautifully

Brilliant as always

Brilliant customer service, gave good advice and did a brilliant job with mine and my daughters hair.

Came in with such long hair, was tired of it and it wanted it gone and wanted the blonde streaks out my hair. Told the lovely Holly T my situation, she advised me on the best colour for my hair, a ‘rich dark brown’ - came out amazing by the way. Listened to exactly what I wanted, and she made my vision of what I wanted my hair to look like and exactly true. Was extremely pleased with the result! Thank you again. x

I loved my hair last time so I booked myself in for a wet cut instead as I usually wet and restyle my hair again after a blow dry due to not liking how my curly hair is styled. I was told to come back as the hair I wanted was considered a restyle which I did despite wanting to get my hair done for Christmas. I came back on the 29th and I was sat waiting for half an hour I was asked if I wanted a drink twice and only got it at the end of my hair cut, hair fell into the cup during the hair cut. The stylist didn't apologies for being late and proceeded to give me a hair cut I didn't like after asking for shorter layers and a front fringe.
I left feeling fed up and hating my hair after spending £52. I wouldn't come here again or recommend the salon again.

Hannah was absolutely fantastic today!
And so professional!
She had already done her research on my particular colours and toners before my appointment, which put me so at ease.
And the results were nothing short of fabulous!
Exactly what I had in mind, so thank you so much!

Hannah great as always. Thank you.
No rubber gloves next time for hair wash though please.

I had an amazing experience I had a bad experience with my last hairdresser and Izzy reassured me and helped me find ways to get the hair I want and to help to also make my hair healthier,she’s made me have a lovely experience and I am definitely coming back to her for my next appointment I can not sing her praises enough .

As always it’s a pleasure to have my haircut by Helen. She knows and understands my hair so well!!!

Fantastic cut and colour by Holly

I have gone to the salon in Kendal( Jo andcass) when I lived there and had no issues. In fact, I’ve always had a good experience in Kendal.. it was quite different in Lancaster. I thought I’d booked a full head of highlights when it turned out. I’ve booked a full head of colour by mistake and I apologised profusely. I said I was about to get married and could they help. Now the lady that cut my hair loudly started telling everyone that I’d made a mistake whilst I’m panicking after her saying quite abruptly she she couldn’t do it.she went and told different people loudly complaining-just not professional behaviour to be talking like that and it seed disparaging about me not just about the mistake at made. Eventually her manager came and told her to calm down that it would be possible. I then said to her I’m sorry if I’ve made the mistake and booked the wrong service but you know I’m panicking a bit because I’m due to get married and travel the day after to the wedding venue and she said “it’s not my fault you’ve booked the wrong thing.. she could really do with some training on how to talk to customers. I gave her a £20 tip after colouring but wish I hadn’t of now because quite frankly she was rude and I won’t be going to that salon again. I’m getting to know people in Lancaster and I’ve heard nothing but bad reports about that salon and the rudeness of the staff. . I won’t be going again..

I always enjoy my appointment with David, he cuts my hair, as we just chat. 🤗😘

As always get the best colour with Danielle