Hair Ott Whiteley, Hampshire

Unit G1 Market Square, Whiteley Shopping Centre, Whiteley Way, Whiteley, Hampshire, PO15 7PD

About us

Our Whiteley salon offers luxury hair care in a relaxed environment. A fabulous addition to the Hair Ott group.

Read more...

Opening hours

Monday Closed
Tuesday 09:30 - 19:30
Wednesday 09:30 - 19:30
Thursday 09:30 - 19:30
Friday 09:30 - 19:30
Saturday 08:00 - 16:30
Sunday 09:00 - 16:30

Services

Hair

Reviews

4.91
3,634 verified reviews
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Value
Result
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Atmosphere
Filter by rating

Hair cut

Colette Gilhooley
4th Dec 2024
Team Member: Elise
5.0
Appointment verified by Phorest

She is always friendly and brilliant with my hair.

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Response from Hair Ott Whiteley

Thank you for your review Colette. Elise is so lovely, she enjoys creating brilliant hair for her clients. We look forward to seeing you again @ Hair OTT Whiteley.

Hair cut

Liv Hayward
4th Dec 2024
Team Member: Karen
5.0
Appointment verified by Phorest

I felt so welcomed! Haven’t been to a salon in 5+ years as I hate the environment but this salon was welcoming and my stylist was so patient and gentle

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Response from Hair Ott Whiteley

Thank you so much Liv, so lovely to hear of your experience when you visited Hair OTT Whiteley.

So Happy xx

Sophie
4th Dec 2024
Team Member: Casey
5.0
Appointment verified by Phorest

Casey is amazing. So haopy with my cut and colour xx

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Response from Hair Ott Whiteley

Hi Sophie,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that Casey did an amazing job with your cut and colour.

We appreciate you taking the time to share your positive experience with us.

We hope to see you again soon for another fabulous hair appointment.

Best wishes,
The team at Hair Ott Waterlooville

Very happy

Karen
4th Dec 2024
Team Member: Liz
5.0
Appointment verified by Phorest

Haven’t had my hair styled for years and didn’t know what to expect. Felt at ease straight away and talked about being nervous and unsure what I wanted. Liz put all my concerns away, making suggestions that worked for me and listened to my concerns. From taking the initial call to walking out, I felt looked after and will definitely go back.

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Response from Hair Ott Whiteley

Hi Karen,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you felt at ease and well taken care of during your recent visit to our salon. We understand that it can be nerve-wracking to try out a new salon, but we are so glad that Liz was able to make you feel comfortable and help you decide on a style that worked for you.

We look forward to seeing you again soon and thank you again for choosing our salon.

Best regards,
The team at Hair Ott Waterlooville

Cut and blow dry

Nurjehan Walji
3rd Dec 2024
Team Member: Karen
5.0
Appointment verified by Phorest

Karen is always lovely and asks what I want done and does a wonderful job. Very pleased with my cut n blow dry.

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Response from Hair Ott Whiteley

Thank you Nurjehan, lovely to hear that you are loving your hair. We look forward to seeing you again @ Hair OTT Whiteley.

Mrs

Anonymous
3rd Dec 2024
5.0

As always delighted with my hair trim and styling. Cordelle's attention to detail is excellent.

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Response from Hair Ott Whiteley

Hi there!

Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you were delighted with your recent hair trim and styling here at Hair Ott Waterlooville.

We look forward to seeing you again soon.

Best wishes,
The team at Hair Ott Waterlooville

Cut and design

Josie
3rd Dec 2024
Team Member: Liz
5.0
Appointment verified by Phorest

Felt welcomed from the start. Stylist listened to what I needed, and I left with a great hair cut - exactly what I wanted. Provided great coffee and treats, and enjoyed conversation with stylist too. thank you Liz x

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Response from Hair Ott Whiteley

Hi Josie,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you felt welcomed from the start and that our stylist was able to give you the exact haircut you wanted. We will be sure to pass along your kind words to her.

We hope to see you again soon!

Best wishes,
The team at Hair Ott Waterlooville

Cut & style

Elizabeth Reed
3rd Dec 2024
Team Member: Elise
5.0

Great service and friendly

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Response from Hair Ott Whiteley

Thank you for your comments Elizabeth. We look forward to seeing you again @ Hair OTT Whiteley.

Excellent experience

Rose Mccray
3rd Dec 2024
Team Member: Casey
5.0
Appointment verified by Phorest

Casey was very professional and competent and did exactly what I wanted, and she also gave a good head neck and shoulder massage.

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Response from Hair Ott Whiteley

Hi Rose,

Thank you so much for your kind review! We're thrilled to hear that Casey was able to provide you with a professional and satisfying experience at our salon.
Thanks again for taking the time to leave us a review. We appreciate your support and look forward to seeing you again soon!

Best wishes,
The team at Hair Ott Waterlooville

Happy customer

Rachel Jenkins
3rd Dec 2024
Team Member: Karen
5.0
Appointment verified by Phorest

So welcoming and friendly. Lovely neck massage from Ellie and great cut as always from Karen

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Response from Hair Ott Whiteley

Thank you for your lovely review Rachel, we look forward to seeing you soon at Hair Ott Whiteley.

Could not recommend Cordelle more if I tried!

Nicole
2nd Dec 2024
Team Member: Cordelle
5.0
Appointment verified by Phorest

Thankyou so much Cordelle! As always im sooo happy with my hair! Im always leaving the salon soo happy! She really is one of the best! Xx

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Response from Hair Ott Whiteley

Hi Nicole,

We are thrilled to hear that you left our salon happy with your hair!
We value your support and loyalty to our salon and hope to see you again soon!

Best wishes,
The team at Hair Ott Waterlooville

Lovely hair

Kim
2nd Dec 2024
Team Member: Shannon
5.0
Appointment verified by Phorest

Really pleased , just like I asked , thank you Shannon

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Response from Hair Ott Whiteley

Thank you for your lovely review Kim , we look forward to seeing you soon at Hair Ott Whiteley.

More

Stephanie
1st Dec 2024
Team Member: Mia
5.0
Appointment verified by Phorest

A brilliant style. Love the shape and always feel relaxed and customer focused . Excellent service

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Response from Hair Ott Whiteley

Hi Stephanie,

We're so happy to hear that you had a great experience at our salon. It brings us joy to know that you love your new style and feel relaxed when visiting us.

Thank you for taking the time to share your review with us.

Best wishes,
The team at Hair Ott Waterlooville

Excellent Service

Anonymous
30th Nov 2024
Team Member: Cordelle
5.0
Appointment verified by Phorest

First time I met Cordelle and I am one happy individual to have met her! She was very professional and knew exactly what I wanted done with my hair cut.
She talked me through every step while doing my hair.
It's often difficult to find a good hairdressers and I am the lucky one to have found a GREAT hairdressers.
Thank you Cordelle. Left the saloon feeling very happy with my hair cut.

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Response from Hair Ott Whiteley

Dear Reviewer,

We are thrilled to read your kind words about Cordelle, our talented stylist at Hair Ott Waterlooville. It is wonderful to hear that she was able to provide you with a professional and enjoyable experience.

Thank you for choosing Hair Ott Waterlooville. We are delighted that you feel like you have found a great hairdresser in Cordelle and we look forward to seeing you again soon!

Best regards,
The team at Hair Ott Waterlooville

You won’t regret it!

Mandy
30th Nov 2024
Team Member: Eloise
5.0
Appointment verified by Phorest

What a lovely salon to be in,modern,welcoming and a friendly atmosphere.
I felt listened too and although my Stylist was busy I didn’t feel rushed at all.It was a great experience from beginning to end.I felt listened to when talking about what I’d like and everything that was explained back left me feeling very confident and relaxed about what was going to be done.Thank you for a really nice experience.I will definitely be returning.

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Response from Hair Ott Whiteley

Hi Mandy,
Thank you so much for leaving such a kind review of our salon.

We're thrilled that you had a great experience from beginning to end and that you felt listened to and comfortable with your stylist. We truly appreciate your feedback and can't wait to welcome you back to our salon in the future for another enjoyable visit.

Much love,
The team at Hair Ott Waterlooville.

Kind and Attentive

Kat Ching
30th Nov 2024
Team Member: Mia
5.0
Appointment verified by Phorest

Always knows just what I want and is very welcoming and supportive of my hair whims. Only request is to stock oat milk/dairy alternative so I can have a cup of tea too.

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Response from Hair Ott Whiteley

Hi Kat,

Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and are so happy to hear that we've been able to meet your hairstyle needs and make you feel welcome.
Thanks again for choosing to visit our salon.

We look forward to seeing you again soon.

Best,
The team at Hair Ott Waterlooville

Not great

Sonia Watton
30th Nov 2024
1.5
Appointment verified by Phorest

Hair looked ok when I left the salon although a bit shorter than I would’ve liked. After the first wash it’s probably the worst haircut I’ve had. Not sure what’s happened but it’s blunt and doesn’t seem blended. It’s going to be a pain to style enough to look nice and doesn’t go into a ponytail like I asked. Not very personable stylist and the worse shampoo I’ve had. Didn’t even feel the conditioner go on. Need to go and have it blended now.

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Response from Hair Ott Whiteley

Hi Sonia,

Thank you for taking the time to leave us a review. We're sorry to hear that you were not completely satisfied with your recent haircut at our salon.

I have called and left messages to connect, please do give us a call at your convenience.

Best wishes,
The Hair Ott Waterlooville team

Love it

Helen Tisdell
30th Nov 2024
Team Member: Kelly
5.0
Appointment verified by Phorest

I love coming to Whiteley hair OTT. It is such a friendly and relaxing vibe. Kelly is great to chat too and I don’t know how she does it but remembers everything from
Previous visits. She is great at advising me about my hair and what will and won’t suit me. Love it 😊

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Response from Hair Ott Whiteley

Thank you for your lovely review Helen, we look forward to seeing you soon at Hair Ott Whiteley.

Good hair day

Christine Bourne
29th Nov 2024
Team Member: Cordelle
5.0

As always cordelle made me feel comfortable and confident that my hair was in very good hands

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Response from Hair Ott Whiteley

Dear Christine,

Thank you so much for your lovely review! We are thrilled to hear that Cordelle was able to make you feel comfortable and confident during your visit.

We look forward to welcoming you back to our salon soon!

Best wishes,
The team at Hair Ott Waterlooville

Hair colour and style

Ann Amato
29th Nov 2024
Team Member: Patrick
5.0
Appointment verified by Phorest

As always a wonderful welcome by the team, Patrick was very attentive and gave me very good advice on my hair colour choice and cut my hair exactly to my liking.

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Response from Hair Ott Whiteley

Thank you for your lovely review Ann, we look forward to seeing you soon at Hair Ott Whiteley.

Fabulous hair

Karen
28th Nov 2024
Team Member: Eloise
5.0
Appointment verified by Phorest

Fantastic hair cut as always. Love it

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Response from Hair Ott Whiteley

Hi Karen,

Thank you for leaving such a lovely review! We are thrilled to hear that you had a fantastic haircut at our salon.

We appreciate your continued support and look forward to seeing you again soon for another fabulous haircut.

Best regards,
The team at Hair Ott Waterlooville

Perfect Haircut

Sue Banting
28th Nov 2024
Team Member: Eloise
4.5
Appointment verified by Phorest

Thank you Eloise for my hair cut. I always enjoy our friendly chats. Perfect service, very professional and takes the time to ensure my hair is perfect.

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Response from Hair Ott Whiteley

Dear Sue Banting,

Thank you for taking the time to leave such a kind review for our salon. We are pleased to hear that you had a great experience with Eloise.

We appreciate your support and look forward to seeing you again at Hair Ott Waterlooville.

Best wishes,

The team at Hair Ott Waterlooville

Great stylist

Gill Hawton
28th Nov 2024
Team Member: Penny
5.0
Appointment verified by Phorest

Penny always listens to my thoughts on my hair, she takes on board the various photo's of styles I show her, she offers ideas & is an experienced hairdresser. Thank you.

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Response from Hair Ott Whiteley

Hi Gill,

Thank you so much for taking the time to leave us a review. We're so glad to hear that Penny was able to make your hair appointment a positive experience by listening to your ideas and offering her expertise.

We appreciate your kind words and hope to continue providing great service to you in the future.

Warmly,
The team at Hair Ott Waterlooville

Fabulous

Emma Scott
27th Nov 2024
Team Member: Shannon
5.0
Appointment verified by Phorest

Wonderful experience at Hair Ott. Shannon always works miracles with my hair, so grateful.
Thank you Shannon ❤️

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Response from Hair Ott Whiteley

Shannon is a miracle worker Emma, we look forward to seeing you soon at Hair Ott Whiteley.

Peedext

Susan Grindley-smith
27th Nov 2024
Team Member: Lucy
5.0
Appointment verified by Phorest

As usual Lucy listened to what I had to say and did it exactly as asked.

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Response from Hair Ott Whiteley

Lucy is an amazing Designer Susan , we look forward to seeing you soon at Hair Ott Whiteley.

Re blonded

Chloe Rose
27th Nov 2024
Team Member: Lucy
5.0
Appointment verified by Phorest

Fantastic experience as always with Lucy. Colours explained and potential things we could do to change the shade of blonde without it being too much of a dramatic change for me. Great advice as always, completely trust her with my hair.

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Response from Hair Ott Whiteley

We are so pleased you love your hair Chloe,we look forward to seeing you soon at Hair Ott Whiteley.

Excellenf

Joy Warburton
27th Nov 2024
Team Member: Katie
5.0
Appointment verified by Phorest

Katie is a hair artist, it is a pleasure to watch her create a style.

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Response from Hair Ott Whiteley

Dear Joy,

Thank you so much for taking the time to write such kind words.

We will be sure to pass along your compliments to Katie and the rest of the team.

Thank you again for your lovely review, Joy. We look forward to seeing you again soon!

Best wishes,
The team at Hair Ott Waterlooville

Always a pleasure

Sue
26th Nov 2024
Team Member: Elise
5.0
Appointment verified by Phorest

Elise does a great job of colouring and cutting my hair. It always looks natural and nicely blended. I look forward to my visits with her. Everyone in the salon is very friendly and professional.

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Response from Hair Ott Whiteley

Thank you for your lovely review Sue , we look forward to seeing you soon at Hair Ott Whiteley.

Cut and Blow Dry

Pam Baker
26th Nov 2024
Team Member: Mia
5.0
Appointment verified by Phorest

Very pleased as always

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Response from Hair Ott Whiteley

Hi Pam, thank you for leaving a kind review!

We appreciate your loyalty and look forward to seeing you again soon.
Our team at Hair Ott Waterlooville is always here to make sure you have a wonderful experience.

Best wishes,
From the team at Hair Ott Waterlooville

Hair Style

Annie Burrett
26th Nov 2024
Team Member: Phoebe
5.0
Appointment verified by Phorest

Phoebe always listens to what I want, that is the most important thing for me, that I always get what I ask for.

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Response from Hair Ott Whiteley

Dear Annie Burrett,

Thank you so much for taking the time to leave us such a kind review.
We can't wait to see you in our salon again soon!

Warm Regards,
The Team at Hair Ott Waterlooville

Good service

Anne Watson
25th Nov 2024
Team Member: Mia
5.0
Appointment verified by Phorest

Good service from Mia, I always feel that I am listened too about any concerns or how to have my hair styled.feel I am in good hands

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Response from Hair Ott Whiteley

Dear Anne,

Thanks so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience at our salon with Mia.

Again, thank you for choosing us and for the kind words. We can't wait to see you again soon!

Best wishes,
The team at Hair Ott Waterlooville

Amazing accessible appointment

Nadine Roberts
24th Nov 2024
Team Member: Lucy
5.0
Appointment verified by Phorest

My daughter had an appointment with Lucy, she has Autism and hadn't been to a hair dresser in 3 years. Lucy took her through what she was going to do step by step in a really easy to understand way. She had such a great experience in Lucy's chair and has felt so confident since asking to go back already. Thank you for doing a wonderful job and making the experience so accessible for her. We have recommended Lucy to our daughters sen school :)

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Response from Hair Ott Whiteley

We are so pleased your daughter had an amazing experience with Lucy , and we look forward to seeing you soon at Hair Ott Whiteley.

Me time

Paula Charlesworth
23rd Nov 2024
Team Member: Maxine
5.0
Appointment verified by Phorest

As always maxine brightens my day...so full of life..make me laugh and educates me when styling my hair....staff are great...love coming here for a bit of me time xx

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Response from Hair Ott Whiteley

Thats what we like to hear Paula, we all need a bit of me time, we look forward to seeing you soon at Hair Ott Whiteley.

Fab cut!!

Emma D
23rd Nov 2024
Team Member: Liz
5.0
Appointment verified by Phorest

Second time at Hair OTT with Liz, totally fabulous cut (again!) and really great, friendly service from the whole team - thank you !!

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Response from Hair Ott Whiteley

Hi Emma,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had such a fantastic experience with Liz for your second visit at our salon.

We appreciate your kind words and we look forward to welcoming you back for your next appointment. Thank you for choosing us for your hair care needs.

Best regards,
The team at Hair Ott Waterlooville

Ms

Rachel Elms
23rd Nov 2024
Team Member: Shannon
5.0
Appointment verified by Phorest

Fantastic aa usual . She listened to my wishes going forward and has found the perfect tint for me x

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Response from Hair Ott Whiteley

So pleased Shannon has found the perfect colour for you , she is an amazing Designer, we look forward to seeing you soon at Hair Ott Whiteley.

Hair restyle

Claire Gibsom
23rd Nov 2024
Team Member: Casey
5.0
Appointment verified by Phorest

Excellent work by Casey listened to what I wanted and come out with some long layers which has made my hair lovely and bouncy, when it was flat and limp.

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Response from Hair Ott Whiteley

Dear Claire Gibsom,

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our stylist, Casey.

Thank you for choosing our salon and we hope to see you again soon for another amazing hair transformation.

Best regards,
The team at Hair Ott Waterlooville.

Gregory

Tracy
23rd Nov 2024
Team Member: Patrick
5.0
Appointment verified by Phorest

Professional friendly
Dam good hairdresser

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Response from Hair Ott Whiteley

Patrick is an amazing Designer Tracey, we look forward to seeing you soon at Hair Ott Whiteley.

Recent Visit

Maria Fennemore
22nd Nov 2024
Team Member: Phoebe
5.0
Appointment verified by Phorest

Great visit as usual. Very relaxing and a very good end result!

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Response from Hair Ott Whiteley

Hi Maria,

Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear that you had a great visit at our salon and that you found it to be relaxing.

We are also happy to hear that you were pleased with the end result of your visit.

Thank you again for your feedback and for choosing our salon. We look forward to welcoming you back soon.

Best regards,

The team at Hair Ott Waterlooville

Hair cut

Molly
22nd Nov 2024
Team Member: Lucy
5.0
Appointment verified by Phorest

Without a doubt the best salon experience I have had to date! Lucy sat with me to talk through my hair, getting to know what it needed as well as what I wanted out of the appointment and suggesting small changes that would suit my needs better. She walked me through every single step of the process which was super comforting for my first time with her! I am so so so happy with my hair and truly cannot rate this salon and Lucy enough

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Response from Hair Ott Whiteley

Thank you for your amazing review Molly, and that you had a great salon experience at Hair Ott Whiteley.

My haircut

Linda Dodd
22nd Nov 2024
Team Member: Patrick
5.0
Appointment verified by Phorest

As always great time with Pat, even when you’re feeling a bit low he makes you smile and more importantly, laugh xx

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Response from Hair Ott Whiteley

Thank you Linda, Pat is always ready with something to make us giggle. We look forward to seeing you again @ Hair OTT Whiteley.

Happy person

Carole Goldsmith
22nd Nov 2024
Team Member: Phoebe
5.0
Appointment verified by Phorest

Excellent service from the minute you walk in the door. Phoebe listened to me about what I would like and then she gave me a few suggestions. The end result was fantastic. Walked out feeling 10 years younger!!

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Response from Hair Ott Whiteley

Dear Carole,

Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you had an excellent experience at our salon.

Our team at Hair Ott Waterlooville takes great pride in providing attentive service to all our clients. It is our goal to make sure our clients leave feeling satisfied and rejuvenated.

We appreciate your kind words and we hope to see you again soon.

Best wishes,
The team at Hair Ott Waterlooville

Love Hair Ott

Tanya
22nd Nov 2024
Team Member: Cordelle
5.0
Appointment verified by Phorest

It is always a pleasure visiting Hair Ott in Waterlooville. All the staff are super friendly and attentive. I can not sing Cordelle’s praises enough, she knew exactly what I wanted and I came out of the salon a very happy women. Thank you all 🥰

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Response from Hair Ott Whiteley

Hi Tanya,

Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you had a great experience at our salon. Our team takes pride in providing excellent service and making our clients feel welcome and pampered.

We are especially happy to hear that Cordelle took such good care of you and that you left the salon feeling happy and satisfied with your hair. We will be sure to pass along your compliments to her. It was a pleasure having you at our salon and we look forward to seeing you again soon!

Best regards,
The team at Hair Ott Waterlooville

Wash cut & blowdry

Wendy
21st Nov 2024
Team Member: Elise
5.0
Appointment verified by Phorest

Absolutely fabulous! All-round great experience. Highly recommend

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Response from Hair Ott Whiteley

Thank you Wendy. So nice to hear you are thrilled with your visit. We look forward to seeing you @ Hair OTT Whiteley.

Great service and brilliant colour.

Jessamy whitehill
21st Nov 2024
Team Member: Phoebe
5.0
Appointment verified by Phorest

Great experience at hair Ott. Phoebe is a brilliant stylist and my colour looks great.

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Response from Hair Ott Whiteley

Hi Jessamy,

Thank you so much for your kind words about your recent visit to our salon. We're thrilled to hear that you had a great experience and that Phoebe did a fantastic job on your colour.

Thank you again for choosing our salon. We look forward to seeing you again soon.

Best wishes,
The team at Hair Ott Waterlooville

Great experience!

Alison Collins
21st Nov 2024
Team Member: Laura
5.0
Appointment verified by Phorest

First time having a full haircut with Laura and she didn't disappoint. She's very knowledgeable and totally put me at ease and made me feel confident having several inches cut off my hair. Really happy with the result!!

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Response from Hair Ott Whiteley

Thank you Alison. Laura is amazing with people. So happy that you are enjoying your hair. We look forward to seeing you again @ Hair OTT Whiteley.

Visit to Hair Ott

Sylvia Wicker
21st Nov 2024
4.0
Appointment verified by Phorest

Very pleasant young lady. My hair was OK.
Visiting your toilets before leaving was not pleasant. The back of the door was filthy. The toilet bowl and basin in dire need of some bleach. In fact the whole toilet room needed a good clean.

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Response from Hair Ott Whiteley

Hi Sylvia,

We're so glad to hear that you found our stylist to be pleasant during your visit to our salon. However, we're sorry to hear that your experience in our restroom was not up to the same standard. We have notified our cleaners to make the changes you have recommended. Please accept our sincere apologies.

Thank you for bringing this to our attention and we hope to see you in the salon again soon.

Best wishes,
The team at Hair Ott Waterlooville

Recommend Casey

Angela Mcintosh
20th Nov 2024
Team Member: Casey
5.0
Appointment verified by Phorest

Just so good to be able to relax.enjoy having my hair done by Casey.

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Response from Hair Ott Whiteley

Hi Angela,

Thank you for taking the time to leave a review for us. We are thrilled to hear that you had a relaxing and enjoyable experience at our salon with Casey.
We appreciate your support and hope to see you back at our salon soon.

Best regards,

The team at Hair Ott Waterlooville

Wonderful service

Rhiannon
20th Nov 2024
Team Member: Elise
5.0
Appointment verified by Phorest

Elise was so lovely, friendly and welcoming. She & Maxine worked so well to try and incorporate the hair colours I’d asked for in the shorter time we had, and we’re so professional and honest with everything. I absolutely love my hair colour and cut - lovely salon with welcoming staff and relaxed setting! Thank you!

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Response from Hair Ott Whiteley

Thank you Rhiannon, so happy to hear you love your hair! We look forward to seeing you again @ Hair OTT Whiteley

Lucy is fab

Sue Hart
20th Nov 2024
Team Member: Lucy
5.0
Appointment verified by Phorest

Half head and cut today. Lovely Lucy did a great job as always. Looks fab 😊

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Response from Hair Ott Whiteley

Thank you Sue, Lucy is a wonderful stylist. Enjoy your fab hair!

Horrendous

Harriet
20th Nov 2024
1.5
Appointment verified by Phorest

I have just had to go to another hairdresser and they were shocked at my hair- the bleach was left in too long, my hair has fallen out in several places. I tried to speak to them at the time as I was treated horrendously by one of their staff, she scraped my head, poured freezing water into my ear, pulling my hair out taking the foils out and because I dared to ask not to have her near me again when I asked for advice as to what to do with the areas that had come out leaving an inch of hair I was told I was rude. I tried to complain to the branch and then to their head office I was told that I had to leave if they would call the police and I’m not welcome back after going for three years. I have since heard several horror stories from their other clients who were dismissed by them if they had issues. The reception lady actually shouted me out the shop and my partner when he went back in after seeing me unable to speak due to the state I was in. The worst experience of my life in a situation like this.

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