Hair Lab - Basingstoke

16 Mayfair House, Hollins Walk (in Festival Place), Basingstoke, Hampshire, RG21 7JT

About us

Hair Lab Hair Salon in Basingstoke.

Hair Lab salons were founded by husband and wife team Chigz and Hina Hirani.

We offer a wide range of services including ladies & gents hair cuts & styling, hair colour, balayage, colour correction services, bridal hair & deep conditioning treatments including olaplex, plus, we stock only the best professional home hair care products to keep your hair looking its best once you leave our salon.

Whether you are looking to change your hair cut, update your hair colour or reinvent your look with a re-style, our skilled hairstylists are here to help you. Ask for advice on which hairstyle would suit your face shape and lifestyle so we can create a hairstyle that you absolutely love.

Using only the latest products from world-renowned hair experts such as L’Oréal, Kérastase and GHD, our skilled hairstylists combine both modern and traditional techniques to give you a 5 star personalised service.

Read more...

Opening hours

Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Friday 09:00 - 19:00
Saturday 09:00 - 19:00
Sunday 11:00 - 17:00

Services

Hair

Our work

Reviews

4.80
136 verified reviews
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Value
Result
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Atmosphere
Filter by rating

Best head massage EVER!

Fiona Goodyear
9th Feb 2026
Team Member: Sing
4.0
Appointment verified by SaloniQ Software

Very lovely stylist who goes over & above to make sure I am happy with my hair. Most amazing head massage EVER!!! He needs to train all other staff!

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First time visit here

Jinky Silva
9th Feb 2026
5.0
Appointment verified by SaloniQ Software

Had my first visit today for a haircut and treatment and I’m very happy with the result. The stylist Ellie listened carefully to what I wanted and made me feel comfortable the whole time. Highly recommend!

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Ellie

Helene Pinto
9th Feb 2026
5.0
Appointment verified by SaloniQ Software

Ellie once again did a great job colouring and cutting my hair. Very professional.

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Hair lightening

Donna Mcelhinney
3rd Feb 2026
Team Member: Patience
4.5
Appointment verified by SaloniQ Software

Patience did a fantastic job of starting the process of lightening my dark badly dyed hair . I would recommend patience for anyone wanting a cut or colour she does an amazing job

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Cut and blow dry

Sue Lane
31st Jan 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Have been going to Mollie for a long time now. She always styles my hair just how I want it. Very happy after every visit to Mollie.

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Response from Hair Lab - Basingstoke

Hi Sue, thank you so much for your kind words and for being a loyal customer to our salon. We are thrilled to hear that Mollie always delivers your desired hairstyle and that you are happy with each visit. We will make sure to pass on your compliments to Mollie and we look forward to seeing you again. Take care! - The Team at Hair Lab - Basingstoke

I love my new hair!

Lucy
30th Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Patience has done an amazing job with my hair! I hadn’t had it cut for almost 18 months and it looked dead and bitty. It now looks so lovely and healthy!

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Response from Hair Lab - Basingstoke

Hi Lucy,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that Patience did an amazing job with your hair and that you are happy with the results. We understand how important it is to have healthy and beautiful hair, especially after not having it cut for 18 months. We will make sure to pass on your kind words to Patience.

We hope to see you again soon at Hair Lab - Basingstoke. Have a great day!

Warm regards,
The team at Hair Lab - Basingstoke

Hair Cur

Heidi Wright
30th Jan 2026
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

Amazing , perfect finish

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Response from Hair Lab - Basingstoke

Hello Heidi,

Thank you so much for leaving us such a lovely review! We're thrilled to hear that you had an amazing experience and were happy with the perfect finish. Our team takes great pride in providing exceptional services to our clients, and we're glad to know that it shows.

We hope to see you again soon at our salon. Don't hesitate to reach out to us if you need any hair care tips or styling advice. Our team is always here to help.

Take care and have a wonderful day!

Warmly,
The Hair Lab - Basingstoke team

First visit

Emma Saran
30th Jan 2026
Team Member: Patience
5.0

Just wanted to say a big Thank you to Patience for her amazing and very talented work she did on my hair today, even though I was so nervous, she really was soo good and reassuring to me and the result was perfect 🥰💖

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Response from Hair Lab - Basingstoke

Hi Emma, thank you so much for taking the time to leave us this lovely review! We're thrilled to hear that Patience provided you with an amazing and talented hair service. We understand how nerve-wracking it can be to try something new, but we're glad she made you feel at ease and delivered a perfect result. We will make sure to pass on your compliments to her. We appreciate your support and hope to see you again soon! Best, the team at Hair Lab - Basingstoke.

Satisfied

Gillian Ward
30th Jan 2026
5.0
Appointment verified by SaloniQ Software

Given a great haircut by Sophie. She gets exactly how I like my hair

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Response from Hair Lab - Basingstoke

Hi Gillian,

Thank you for taking the time to leave a review! We're so happy to hear that you had a great experience with Sophie at our salon. She is a talented stylist and we're glad she was able to understand and deliver exactly what you wanted for your haircut.

We truly appreciate your kind words and look forward to seeing you again soon. Thank you for choosing Hair Lab for your hair needs!

Best,
The Hair Lab team - Basingstoke

Hair emergency

Laura
29th Jan 2026
5.0

I honestly cannot thank this salon enough. I came in after a hair emergency caused by another salon, completely upset and worried that my hair was ruined beyond repair. From the moment I walked in, they were so kind, calm, and reassuring — exactly what I needed.
They carefully removed my extensions, explained everything they were doing, and took so much care while cutting and repairing the damage. Not only did they save my hair, but they also saved my confidence. I walked in feeling heartbroken and walked out feeling like myself again.
The level of professionalism, skill, and genuine compassion was incredible. They didn’t judge, rush, or dismiss how upset I was — they truly listened and made me feel so much better throughout the whole process.
If you’ve had a bad experience elsewhere and need someone you can trust with your hair, this is the place. I’ll never go anywhere else again. Thank you for turning such a horrible experience into a positive one 🤍✨

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Response from Hair Lab - Basingstoke

Dear Laura,

Thank you for sharing your experience with us at Hair Lab - Basingstoke. We are delighted to hear that we were able to save your hair and restore your confidence after your previous salon experience. We understand how upsetting it can be to have a hair emergency and we are happy that we could provide a calm and reassuring environment for you.

Our team takes pride in our professionalism and skills, but above all, we are grateful for the trust you placed in us to handle your hair with the utmost care. We are glad that you left our salon feeling like yourself again, and we hope to continue providing you with exceptional service in the future.

Thank you for choosing Hair Lab - Basingstoke. We appreciate your support and we look forward to seeing you again soon.

Best regards,

The team at Hair Lab - Basingstoke

Hair emergency

Anonymous
29th Jan 2026
5.0

I honestly cannot thank this salon enough. I came in after a hair emergency caused by another salon, completely upset and worried that my hair was ruined beyond repair. From the moment I walked in, they were so kind, calm, and reassuring — exactly what I needed.
They carefully removed my extensions, explained everything they were doing, and took so much care while cutting and repairing the damage. Not only did they save my hair, but they also saved my confidence. I walked in feeling heartbroken and walked out feeling like myself again.
The level of professionalism, skill, and genuine compassion was incredible. They didn’t judge, rush, or dismiss how upset I was — they truly listened and made me feel so much better throughout the whole process.
If you’ve had a bad experience elsewhere and need someone you can trust with your hair, this is the place. I’ll never go anywhere else again. Thank you for turning such a horrible experience into a positive one 🤍✨

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Response from Hair Lab - Basingstoke

Dear valued customer,

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that you had a positive experience at our salon.

We are so sorry to hear about your previous hair emergency, but we are glad that we were able to help restore your hair and confidence. Our team takes pride in providing professional and compassionate services to all our clients.

We understand that hair can be a sensitive and personal matter, and we are grateful that you trusted us with your hair. We are also happy that you left feeling like yourself again. Our team always strives to create a comfortable and welcoming atmosphere for all our clients.

We truly appreciate your recommendation and we cannot wait to have you back at our salon. Thank you for choosing us and for turning a bad experience into a positive one.

Warm regards,
The team at Hair Lab - Basingstoke

Highlights cut and blowdry

Heidi Wright
28th Jan 2026
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

Visited this salon for the first time today, very professional , welcoming and came away a very happy lady.

Great results , love my new hair, thank you Sing

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Response from Hair Lab - Basingstoke

Hi Heidi,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that your first visit to our salon was a success. Our team works hard to provide a professional and welcoming experience for each of our clients, and we are delighted to know we achieved that with you.

We are also thrilled that you are happy with your new hair! It brings us joy to know that we were able to provide great results for you. Thank you for choosing us and we can't wait to see you again in the future.

Warmly,
The team at Hair Lab - Basingstoke

Colour Advice

Sandra Paddon
27th Jan 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie was very informative and gave me some ideas on how to change my colour.

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Response from Hair Lab - Basingstoke

Hi Sandra, thank you so much for taking the time to leave us a review. We're glad to hear that you had a great experience with Mollie at our salon. Our team is dedicated to providing informative and creative suggestions for all of our clients. We hope you were pleased with the outcome of your color change and look forward to seeing you again in the future. Thank you for choosing Hair Lab - Basingstoke. Best, the team at Hair Lab - Basingstoke.

Good

Yvonne Cox
27th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Lovely to see Izzy again today. Not keen on how the price is going up. At this rate youll price yourselves out of my budget

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Response from Hair Lab - Basingstoke

Hi Yvonne,

Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your visit with Izzy at Hair Lab - Basingstoke. We always strive to provide excellent service to our valued clients.

Regarding the price increase, we understand that it may be challenging to adjust to. However, we make sure to carefully consider all factors when determining our prices. We sincerely apologize if it has caused inconvenience for you and we hope to continue exceeding your expectations with our quality services.

We appreciate your loyalty and look forward to welcoming you back to our salon.

Best regards,

The Hair Lab - Basingstoke Team

Haircut

Anita Macdonald
26th Jan 2026
Team Member: Izzy
4.5
Appointment verified by SaloniQ Software

Izzy was great today with me she washed styled and blow dried my hair.
I’m very happy with the result.
I will definitely book another appointment with her.

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Response from Hair Lab - Basingstoke

Hi Anita,

Thank you for taking the time to leave us a review. We're so glad to hear that you had a great experience with Izzy at our salon! We pride ourselves on providing excellent service and we're happy to see that reflected in your hair styling. We can't wait to have you back for another appointment. See you soon!

Best,
The team at Hair Lab - Basingstoke

I love my hair appointments here

Fran
24th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Love getting my hair done by izzy! She makes every appointment so lovely and relaxing.

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Response from Hair Lab - Basingstoke

Hi Fran,

Thank you so much for your kind words about Izzy! We're thrilled to hear that she makes your appointments at Hair Lab - Basingstoke so enjoyable and relaxing. We are lucky to have her as part of our team.

We appreciate you taking the time to leave us a review and we're so happy that you love your hair after your visits with Izzy. We hope to see you again soon for your next appointment.

Take care and have a wonderful day!

The team at Hair Lab - Basingstoke

Haircut

Aidan Sowood
23rd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Lovely service from the moment I was seen to at the reception desk. Everybody inside is very friendly and my experience was totally comfortable the entire time.

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Response from Hair Lab - Basingstoke

Hi Aidan, thank you for taking the time to leave such a kind review! We are so happy to hear that you enjoyed your experience at our salon and that our team made you feel welcomed and comfortable. We take great pride in providing excellent service to all of our clients. We hope to see you again soon! Best, The Hair Lab team.

Hair cut appointment

Faye Marie
23rd Jan 2026
Team Member: Izzy
5.0

Izzy made me feel very comfortable and done a amazing job cutting my hair so thank I love it 🥰

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Response from Hair Lab - Basingstoke

Hi Faye Marie,

Thank you so much for your lovely review! We are glad that you had a positive experience at our salon and that Izzy made you feel comfortable. We're also happy to hear that you love your new haircut! Thank you for choosing our salon and we hope to see you again soon.

Warm regards,
The team at Hair Lab - Basingstoke

Highlights

Susan Tyzzer
23rd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Absolutely fantastic. Patience was brilliant all the way through. She was very attentive & did exactly what I wanted. She created exactly the right shade & treated me like royalty. Thank you so much Patience x

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Response from Hair Lab - Basingstoke

Hi Susan,

Thank you for your lovely review and for choosing our salon for your recent visit. We're so happy to hear that you had a fantastic experience with Patience and that she was able to create the perfect shade for you. We always strive to ensure that our clients feel like royalty during their appointments, and we're glad to hear that you felt well taken care of.

Thank you again for your kind words and we hope to see you again soon!

Best,
The team at Hair Lab - Basingstoke

2 hours of relaxation

Gina Hills
23rd Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Always a great experience

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Response from Hair Lab - Basingstoke

Hi Gina,

Thank you for taking the time to leave us a review. We are so happy to hear that you always have a great experience at our salon. Our team works hard to provide a comfortable and enjoyable environment for all of our clients.

We appreciate your positive feedback and hope to see you again soon. Don't hesitate to reach out if there is anything else we can do to improve your experience with us.

Best,
The Team at Hair Lab - Basingstoke

Lovely experience

Lorraine Pavey
22nd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

I always look forward to my haircut and my stylist makes me feel so welcome and accomadates my requests. The salon always has a friendly atmosphere.

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Response from Hair Lab - Basingstoke

Hi Lorraine, thank you so much for taking the time to leave us a review! We are delighted to hear that you always enjoy your visits to our salon. Your stylist and the rest of our team strive to make our clients feel welcomed and comfortable. It's great to hear that they were able to accommodate your requests and that you appreciate our friendly atmosphere. We can't wait to see you again soon for your next haircut! Take care, the team at Hair Lab - Basingstoke.

Great cut

Lynette Voce
22nd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Great but. Really knows how to style short hair

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Response from Hair Lab - Basingstoke

Dear Lynette,

Thank you for leaving us such a kind review! We are thrilled to hear that you were happy with your recent visit to our salon and that our team was able to help you achieve the perfect style for your short hair.

We strive to provide our clients with exceptional services and it means a lot to us that we were able to meet your expectations.

We look forward to seeing you again soon and helping you maintain your fabulous hairstyle!

Best wishes,
The Hair Lab - Basingstoke team

Cutting back bob

Marilyn Ball
19th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Very friendly atmosphere
And I left with very good hair cut real pleased

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Response from Hair Lab - Basingstoke

Dear Marilyn,

Thank you so much for taking the time to leave us a review! We are so happy to hear that you enjoyed the friendly atmosphere at our salon and that you were pleased with your hair cut. Our team strives to create a welcoming and enjoyable experience for all of our clients.

We're glad we could make your visit to our salon a positive one and we appreciate your support. It means a lot to us! We look forward to seeing you again for your next hair appointment.

Take care!

The team at Hair Lab - Basingstoke

Thank You!

Morgan Hartley
17th Jan 2026
5.0
Appointment verified by SaloniQ Software

I never usually book in at a salon as I’ve had the same hairdresser for years, but decided to bite the bullet and I’m so glad I did. I booked in with Ellie and she was lovely and made me feel at ease straight away. Talked me through the process and how I can maintain my hair and rejuvenate my curls. A big thank you to Ellie!

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Response from Hair Lab - Basingstoke

Dear Morgan,
We are thrilled to hear that you had a positive experience at our salon. Thank you for trying out our services despite having a trusted hairdresser for years. We're delighted that Ellie made you feel comfortable and talked you through the process. We are glad that she was able to provide maintenance tips for your hair and help rejuvenate your curls. We will surely pass on your kind words to her. Thank you once again for choosing our salon.
Best regards,
The team at Hair Lab - Basingstoke

Regular customer

Jacky Pyle
17th Jan 2026
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

On spot appointment for under cut
Thank you

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Response from Hair Lab - Basingstoke

Dear Jacky,

Thank you so much for taking the time to leave us a review. We're happy to hear that you had an on-the-spot appointment for an under cut at our salon.

We always strive to provide our clients with prompt and efficient services. We're delighted that this was reflected in your experience with us.

Thank you for choosing our salon for your hair needs. We look forward to welcoming you back in the future.

Best regards,

The Team at Hair Lab - Basingstoke

Excellent

Anna Atanasova
16th Jan 2026
Team Member: Izzy
5.0

Excellent service and friendly attitude

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Response from Hair Lab - Basingstoke

Hi Anna, thank you for leaving us a review! We are so happy to hear that you had an excellent experience at our salon. We strive to provide both top-notch services and a friendly and welcoming atmosphere. We appreciate your kind words and look forward to seeing you again soon. Warmly, the team at Hair Lab - Basingstoke.

Professional and friendly specialists.

Alexandra Suliman
14th Jan 2026
Team Member: Sing
5.0

Amazing results. Very happy with my hair colour.

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Response from Hair Lab - Basingstoke

Hi Alexandra!

Thank you so much for leaving us such a lovely review! We're thrilled to hear that you had an amazing experience with us and that you're happy with the results of your hair colour. It's always our goal to make sure our clients leave feeling satisfied and confident.

We can't wait to have you back in our salon for your next appointment. If there's anything else we can do to improve your experience, please let us know. We're always here to listen and help.

Take care and see you soon!

The team at Hair Lab - Basingstoke

Hair cut

Tina Lilleker
12th Jan 2026
5.0

Excellent staff the make you very welcome i would reccomend this salon it excellent the always give me a good cut and style

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Response from Hair Lab - Basingstoke

Hi Tina, thank you for taking the time to leave us a review! We are happy to hear that you have had a positive experience with us and that you would recommend our salon. Our team takes pride in making our clients feel welcome and providing them with great cuts and styles. Your satisfaction is our top priority and we appreciate your support. We look forward to seeing you again soon for your next visit.
Warmly, the team at Hair Lab - Basingstoke

Colour, cut, blowdry

Tracy Hance
11th Jan 2026
2.5
Appointment verified by SaloniQ Software

Over all, I didn't have the best experience.
I went for a consultation with Patience where we went through my requirements. This included a hair treatment, half head colour and cut. I was told that I would receive 50% of colour which helped ease the price of£240 (I was quoted £180). I had the half head colour (leaving a fair bit of grey) and toner. I asked about the treatment as I had been told it was in the colour and was told it goes in the toner. My cut was basic and took 5 minutes. I'm not overly happy with it (specially as Patience is the top stylist). The blow-dry was equally underwhelming and again took around 5 minutes. My hair did feel in good condition though and I will say the colour is loads better than it was. When I went to play, they wanted to add an extra £30 for the treatment. I questioned this as I was sure it was included in the quote. I didn't actually receive a breakdown of the costs on the quote so there was no evidence t he at it wasn't included. I was just told it would be half price for the colour and therefore £187 in total. Since we had discussed the treatment going in during the colour I had assumed it was included (especially at those prices). I believe the fault was on the salons part but was made to feel very uncomfortable when I questioned and was spoken downto be Patience who was clearly not happy at all. I left with a bad taste in my mouth and a not particularly good haircut. After my first wash at home, I already have frazzled ends despite using the products which I purchased on Patience's recommendation (not from the salon). On the plus side, Patience was good in recognising that I didn't want to make idle chit chat which was good as I prefer to sit quietly.

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Response from Hair Lab - Basingstoke

Hi Tracy,

We are very sorry to hear that your experience at our salon did not meet your expectations. We strive to provide top-notch services and it is disappointing to hear that we fell short in your case. We sincerely apologize for any inconvenience caused.

It's great that you enjoyed the overall condition and color of your hair after your visit. However, we regret to hear that you were not satisfied with the quality of your haircut and the miscommunication regarding the treatment. Our team takes great pride in their work and we apologize for any discomfort caused during your visit.

We appreciate your honest feedback and we will definitely take it into consideration in order to improve our services for future visits. We hope to have the opportunity to make it up to you in the future.

Thank you for choosing us and we hope to see you again soon.

Best,
The team at Hair Lab - Basingstoke.

Miss

Dawn
10th Jan 2026
Team Member: Patience
5.0

Amazing appointment with Lovely Patience , she listened to me of what I wanted my blow dry is wonderful with my lovely curls , I had a Lovely treatment done to .

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Response from Hair Lab - Basingstoke

Dear Dawn,

Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear that you had an amazing experience with Patience. Our team always strives to listen to our clients' wishes and provide the best service possible.

It's great to hear that you're happy with your blow dry and the lovely curls that Patience created for you. We also love hearing that you enjoyed the lovely treatment during your appointment.

We truly appreciate your kind words and look forward to welcoming you back to our salon in the future.

Best, The Hair Lab - Basingstoke team

Blow dry

Stef Walker
9th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Great blow dry. Friendly team.

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Response from Hair Lab - Basingstoke

Hi Stef,

Thank you for taking the time to leave us a review! We are glad to hear that you had a great blow dry at our salon. Our team takes pride in providing quality services and creating a welcoming atmosphere for all our clients.

We truly appreciate your feedback and it means a lot to us. We hope to see you again soon for another great experience.

Thank you for choosing us.

The team at Hair Lab - Basingstoke

Excellent work

Maritza Bast
7th Jan 2026
Team Member: Sing
4.5
Appointment verified by SaloniQ Software

The best Stylist in the world. Professional, Kind, caring, creative and patron for what Sing does.

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Response from Hair Lab - Basingstoke

Hi Maritza Bast,

Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you had such a positive experience with our stylist. Our team at Hair Lab-Basingstoke strives to provide professional, kind, and creative services to all of our clients.

It means a lot to us that you felt cared for during your visit with us. We take great pride in making sure each and every client feels like a VIP when they step into our salon.

Thank you once again for your lovely review. We look forward to welcoming you back for your next visit.

Best,
The Hair Lab-Basingstoke Team

Thank you

Laura Williamson
2nd Jan 2026
Team Member: Mollie
4.5
Appointment verified by SaloniQ Software

Thank you to Mollie as always. I love my hair, I always come out of hair lab feeling good about myself.

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Response from Hair Lab - Basingstoke

Hi Laura, thank you so much for your kind review! We are thrilled to hear that Mollie always takes such great care of you and that you love your hair. It is our goal at Hair Lab to make sure all our clients feel great about themselves when they leave our salon. We appreciate your support and look forward to seeing you again. Take care, The team at Hair Lab - Basingstoke.

Haircut

Anonymous
2nd Jan 2026
5.0

The salon was very welcoming and friendly I had to choose a different stylist as Millie is on maternity leave but she listened to everything I said and I felt very comfortable Thankyou Mollie

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Response from Hair Lab - Basingstoke

Hi there!

Thank you so much for taking the time to leave us a review. We're glad to hear that you felt welcome and comfortable during your visit to our salon. We understand that it can be nerve-wracking to see a new stylist, especially when your regular one is on leave, but we're happy to hear that you were still able to have a positive experience.

We really appreciate your kind words and we hope to see you again soon!

Best,
The team at Hair Lab - Basingstoke

Delighted with new style

Katy King
2nd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Patience was so friendly and clearly competent that I was immediately congudent I was in good hands. My old lifeless bob was so shapeless and nothingy that I was feeling dejected by it and therefore so revitalused to have this lvely shorter shape. Makes me look and feel better. Thank you Patience

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Response from Hair Lab - Basingstoke

Dear Katy,

Thank you so much for taking the time to leave a review for us. We are thrilled to hear that you had a positive experience at our salon and that Patience was able to revitalize your hairstyle. Our team is dedicated to making our clients feel confident and happy with their hair and we are so glad to hear that we achieved that for you.

We appreciate your kind words and we look forward to seeing you again for your next appointment. Thank you for choosing Hair Lab - Basingstoke and have a lovely day!

Best,
The team at Hair Lab - Basingstoke

Not worth

Meenu Gupta
31st Dec 2025
1.0
Appointment verified by SaloniQ Software

Such a waste of time and money. He was too rushed in between his appointments that he rushed my haircut. Made to wait for more than hour to start with and then in between he started attending other client telling me that someone else will dry iron my hair and then he will give touch ups later. To be honest other than smaller length I don’t find any difference in my hair before and after(I was supposed to get good layers). I am sure after paying for senior stylist, you expect little change. I did not even felt like telling him as the client before me too complained and he did not acknowledged it fully.
Highly disappointed with the service and definitely not coming back.

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Response from Hair Lab - Basingstoke

Dear Meenu,

We're so sorry to hear about your disappointing experience with us. We apologize for any inconvenience caused during your visit, it's not our intention to rush through appointments or make our clients wait. We pride ourselves on providing quality services, so we're disappointed to hear that you did not see a noticeable change in your hair.

We would love the opportunity to make it up to you and ensure that you leave with the beautiful layers you were looking for. We value your feedback and take it seriously, so we will address this issue with our stylist. We hope you can give us another chance to show you the level of service and quality that we strive to provide.

Thank you for bringing this to our attention, and we hope to see you again.

Warm regards,

The team at Hair Lab - Basingstoke

Perfect

Christina Lee
29th Dec 2025
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

Love my hair as usual, and the amount of teas the staff are willing to make me <3

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Response from Hair Lab - Basingstoke

Hi Christina! Thank you so much for leaving us such a lovely review. We are thrilled to hear that you love your hair and that our staff took such good care of you. Making our clients feel comfortable and welcomed is always a top priority for us. And of course, we are always happy to make a nice cup of tea for our guests! We appreciate your continued support and look forward to seeing you again soon. Take care! The team at Hair Lab - Basingstoke.

Consistently great

Victoria Aujla
24th Dec 2025
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

I keep coming back to Izzy because no one else can do my hair the way she does and it looks great every time! Would highly recommend, she’s the reason I travel to Basingstoke to get my hair cut

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Response from Hair Lab - Basingstoke

Dear Victoria Aujla,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that Izzy has been able to provide you with exceptional haircuts that keep you coming back. It's wonderful to know that her skills have been consistently meeting your expectations.

We will make sure to pass on your kind words to Izzy. We are lucky to have such a talented stylist on our team who is able to make our clients feel confident and satisfied.

Thank you for recommending Izzy and our salon. It's always a pleasure to have you here and we look forward to seeing you again soon.

Best regards,

The team at Hair Lab - Basingstoke

Hair Colour

Claire S
24th Dec 2025
4.5
Appointment verified by SaloniQ Software

I visited the Salon in November and Grace who is a student did a really good job! Starting with a good consultation and great advice so that I can achieve what I’m looking for. All the staff I encountered were very friendly and thrre was a good atmosphere I was very pleased with my colour cut and blow dry. Excellent value. Thank you Grace.

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Response from Hair Lab - Basingstoke

Hi Claire,

Thank you for taking the time to leave us a review. We are so glad to hear that your visit to our salon in November was a success! We strive to provide top-notch services and it means a lot that our student, Grace, was able to impress you with her skills and consultation.

We are also happy to hear that our team was able to create a friendly and welcoming atmosphere for you and that you were pleased with the end result of your colour, cut, and blow dry. It is always our goal to provide excellent value to our clients.

Thank you again for choosing our salon and we can't wait to see you again soon.

Best regards,
The Hair Lab - Basingstoke team

Wash, cut and blow dry

Lou Bedford
22nd Dec 2025
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Izzy, was really polite, understood what I wanted done and did it very well. I am super pleased with my cut and my hair feels soft and shiny too.

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Response from Hair Lab - Basingstoke

Hi Lou,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that Izzy provided you with excellent service and that you are pleased with your cut. Our team always strives to listen to our clients' needs and deliver results that leave them feeling happy and confident.

It's great to know that your hair feels soft and shiny after your visit with us. We take pride in using high-quality products and techniques to ensure that our clients' hair is healthy and beautiful.

We appreciate your support and hope to see you again at our salon soon.

Best,
The Hair Lab - Basingstoke team

Lovely appointment!

Lucy Fenner
22nd Dec 2025
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

First appointment with Izzy and she was gorg! She really listened to what I wanted and gave honest advice on how to achieve my hair goals! My hair is looking far healthier and I had such a lovely experience! She was super friendly and her customer service was gorg! Thank you Izzy!

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Response from Hair Lab - Basingstoke

Hello Lucy,

Thank you for taking the time to leave us a review. We are so glad to hear that you had a great experience with Izzy during your recent appointment at our salon. We pride ourselves on our stylists' ability to listen to our clients and provide them with helpful advice to achieve their hair goals.

We are thrilled to hear that your hair is now looking healthier and that you had a lovely experience with Izzy. We will make sure to pass along your kind words to her. Providing excellent customer service is something that we value greatly, and we are happy to hear that Izzy delivered that for you.

We can't wait to see you again and continue to help you achieve your hair goals.

Best wishes,

The Hair Lab - Basingstoke Team

The best hair salon in Basingstoke

Monika Smith
21st Dec 2025
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

So happy with my hair after each visit ☺️

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Response from Hair Lab - Basingstoke

Hi Monika, thank you so much for your kind review! We are delighted to hear that you are consistently pleased with your hair after each visit to our salon.
We always strive to give our clients the best possible experience and it's great to know that we have succeeded with you. Our team is dedicated to providing top-notch services and ensuring our clients' satisfaction.
Thank you for choosing us and we look forward to seeing you again soon!
Warmly,
The team at Hair Lab - Basingstoke

Cut and colour

Joanne Wells
21st Dec 2025
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Excellent as usual. Love my haircut and colour. Professional service.

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Response from Hair Lab - Basingstoke

Hi Joanne,

Thank you for taking the time to leave us such a lovely review! We're delighted to hear that you loved your haircut and colour at our salon. Our team takes great pride in providing professional and top-notch services to all our clients.

It's always a pleasure to have you at our salon and we look forward to seeing you again soon. Don't hesitate to let us know if there's anything else we can do to make your experience even better.

Best wishes,
The team at Hair Lab - Basingstoke

A stylist who listens to what you like

Kitkat Nerva
19th Dec 2025
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

Sing listened to the hairstyle i like and executed it beautifully. He showed me the process before styling it which is a good thing so i know what it looks like after drying it out. I am impressed with his skills and i would definitely go back to him. I highly recommend him as i had a great experience with Sing. I love my hair and i feel great about it.

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Response from Hair Lab - Basingstoke

Hey Kitkat, thank you so much for taking the time to leave us this lovely review! We are thrilled to hear that you had a great experience with Sing at our salon. Our team takes pride in their skills and we are happy to hear that Sing was able to execute your desired hairstyle beautifully. It's great that he also took the time to show you the process and ensure that you were satisfied with the end result before styling it. We truly appreciate your recommendation and we would love to welcome you back for your next hair appointment. Enjoy your fabulous hair and have a wonderful day!
Warmly,
The team at Hair Lab - Basingstoke

Mrs

Stacey
17th Dec 2025
Team Member: Sing
5.0

Excellent

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Response from Hair Lab - Basingstoke

Dear Stacey,
Thank you so much for leaving such a wonderful review! We are thrilled to hear that you had an excellent experience at our salon. It means a lot to us that you took the time to share your positive thoughts.
Our team at Hair Lab always strives to create the best possible experience for our clients, so we're happy to know that you were satisfied with our services.
We hope to see you again soon for another visit. Thank you for choosing Hair Lab - Basingstoke!
Best,
The Hair Lab - Basingstoke Team

First haircut at the Hair Lab Basingstoke

Isabella Andrews-Ogen
17th Dec 2025
4.0
Appointment verified by SaloniQ Software

Ellie was a great hair stylist, very warm and friendly. She really listened to what I wanted and made sure I was happy with everything as it was being cut. Made me feel very confident about my hair despite it being very fine and getting something slightly new like a fringe. Am looking forward to getting it cut and maybe coloured there in the future!

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Response from Hair Lab - Basingstoke

Hi Isabella,

Thank you so much for taking the time to leave us a review! We are delighted to hear that Ellie provided you with a warm and friendly experience, and that she listened to your hair needs. We are always dedicated to ensuring our clients feel confident and happy with their hair, no matter the texture or style.

We can't wait to welcome you back for your next appointment, and perhaps even a new color in the future! Thank you again for your support and for choosing our salon.

Best regards,
The team at Hair Lab - Basingstoke

Excellence

Marlene Henry
17th Dec 2025
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

Sing is great,
Always listens in consultation and gives great advice.
Lovely haircuts,brilliant customer service.
Excellent hairdresser.

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Response from Hair Lab - Basingstoke

Hi Marlene,

Thank you so much for taking the time to leave us a review. We're glad to hear that you had a great experience with Sing and that she provided excellent customer service.

It's fantastic to know that you appreciate her listening skills and the advice she gives during consultations. We strive to make sure our clients are happy with their haircuts, so we're thrilled that you love yours.

Thank you for choosing Hair Lab - Basingstoke and we hope to see you again soon!

Best regards,

The team at Hair Lab - Basingstoke

Haircut and blowdry

Amruta Joseph
15th Dec 2025
5.0
Appointment verified by SaloniQ Software

It's been 3 years now I'm doing my haircut in Hairlab. I always like the haircut done by all girls. It has really friendly environment and all stylist are amazing in their work.

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Response from Hair Lab - Basingstoke

Hi Amruta,

Thank you so much for leaving us this lovely review! We are delighted to hear that you have been a loyal customer with us for the past 3 years.

We love hearing that you have always been happy with your haircuts by our talented team of stylists. We pride ourselves on providing a friendly and inviting environment for all our clients.

Thank you for your continued support and we look forward to seeing you again soon!

Best,
The Hair Lab - Basingstoke Team

Haircut and blowdry

Anonymous
15th Dec 2025
5.0

It's been 3 years now I'm doing my haircut in Hairlab. I always like the haircut done by all girls. It has really friendly environment and all stylist are amazing in their work.

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Response from Hair Lab - Basingstoke

Hi there,

Thank you so much for taking the time to leave us this lovely review. We are thrilled to hear that you have been coming to our salon for three years now and have consistently received great haircuts from all of our talented stylists. It's our goal to create a friendly and welcoming environment for all of our clients, so we are glad that has been your experience.

We truly appreciate your patronage and look forward to welcoming you back for many more haircuts in the future.

Warmly,
The team at Hair Lab - Basingstoke.

Excellent

Linda Pergusey
15th Dec 2025
5.0
Appointment verified by SaloniQ Software

Tammy, who is training, did an excellent cut and I am very pleased with the result.

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Response from Hair Lab - Basingstoke

Hi Linda, thank you so much for taking the time to leave a review for us. We are thrilled to hear that you had an excellent cut by Tammy and that you are pleased with the result. We are very proud of our team here at Hair Lab and we always strive to provide the best experience for our clients, whether it's with our trained staff or our state-of-the-art equipment. Thank you again for your kind words and we look forward to seeing you again soon. Take care! The team at Hair Lab - Basingstoke