Hair Lab - Basingstoke

16 Mayfair House, Hollins Walk (in Festival Place), Basingstoke, Hampshire, RG21 7JT

About us

Hair Lab Hair Salon in Basingstoke.

Hair Lab salons were founded by husband and wife team Chigz and Hina Hirani.

We offer a wide range of services including ladies & gents hair cuts & styling, hair colour, balayage, colour correction services, bridal hair & deep conditioning treatments including olaplex, plus, we stock only the best professional home hair care products to keep your hair looking its best once you leave our salon.

Whether you are looking to change your hair cut, update your hair colour or reinvent your look with a re-style, our skilled hairstylists are here to help you. Ask for advice on which hairstyle would suit your face shape and lifestyle so we can create a hairstyle that you absolutely love.

Using only the latest products from world-renowned hair experts such as L’Oréal, Kérastase and GHD, our skilled hairstylists combine both modern and traditional techniques to give you a 5 star personalised service.

Read more...

Opening hours

Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:00
Friday 09:00 - 19:00
Saturday 09:00 - 19:00
Sunday 11:00 - 17:00

Services

Hair

Our work

Reviews

4.82
164 verified reviews
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Lovely service!

Cathryn Malcolm
26th Mar 2026
5.0
Appointment verified by SaloniQ Software

My experience at Hair Lab was great. I couldn’t have asked for a better appointment. I was greeted by the receptionist with a warm smile, followed by a lovely hair wash, then hair done by Ellie. I told her how I envisioned my hair and she did it no questions and even had her own suggestions (which worked so well), gave me recommendations throughout and helped me feel comfortable. Ellie was so nice and friendly, definitely going again! Thank you so much.

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Bloody amazing!

Molly Catling-Allen
25th Mar 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

I come back again and again cause Izzy knows what’ll look good and does the best job and she has good chat

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Lovely

Yvonne Cox
25th Mar 2026
Team Member: Izzy
4.5
Appointment verified by SaloniQ Software

Has a lovely time with Izzie. Nice cut and colour. Nice surroundings, lovely coffee

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Cut and blow dry

Helen Nitsch
24th Mar 2026
Team Member: Patience
5.0

Another lovely cut and blow dry with Patience. Lovely relaxing salon, never rushed

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Hair cut

Tina Lilleker
23rd Mar 2026
5.0
Appointment verified by SaloniQ Software

Emily is excellent she always does a good cut and style by hair how i like it all staff are excellent very friendly boss

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Best hair service in town

Kate Petkova
22nd Mar 2026
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

I’ve been having my hair styled by Sing for few years and I am extremely happy with the service provided by him. His always very attentive and I value a lot his professionalism! Not once I felt my expectations aren’t met!

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Haircut and colour

Joanne Wells
21st Mar 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Love my hair, happy as usual.

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Professional and warm service!

Reshmi Sarkar
21st Mar 2026
Team Member: Sing
4.5
Appointment verified by SaloniQ Software

Been a client of Hair Lab for over a decade now. Sing is a wonderful hairstylist. Molly and the others are good too. I like visiting HairLab.

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Brilliant

Helena Maddocks
16th Mar 2026
5.0
Appointment verified by SaloniQ Software

Ellie was wonderful and my new hair looks amazing

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Response from Hair Lab - Basingstoke

Dear Helena Maddocks,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a wonderful experience with Ellie and that you love your new hair! We pride ourselves on providing our clients with top-notch service and we're glad Ellie was able to deliver that for you.

We hope to see you again in the future for another amazing hair transformation. Thank you for choosing our salon!

Best regards,
The Hair Lab - Basingstoke team

Excellent cut

Linda Pergusey
16th Mar 2026
5.0

Excellent cut by Tammy

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Response from Hair Lab - Basingstoke

Dear Linda, thank you for leaving a review and for choosing to come to our salon. We are thrilled to hear that you had an excellent cut by Tammy. We pride ourselves on providing high-quality services and your positive feedback is greatly appreciated. We will make sure to pass on your kind words to Tammy, as she will be delighted to hear them. We look forward to welcoming you back to our salon soon. Thank you for your support and trust in our team. Best, The Team at Hair Lab - Basingstoke.

First visit

Kelly Moore
13th Mar 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Izzy was brilliant really friendly and made me feel welcome and comfortable. I’m really happy with my hair and what she done.

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Response from Hair Lab - Basingstoke

Hi Kelly,
Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience at our salon. Izzy is an amazing stylist and we are glad she was able to make you feel comfortable and at ease. We will be sure to pass along your kind words to her.
We are also happy to hear that you are pleased with your hair. Our team strives to provide top-notch service and we are delighted that we were able to meet your expectations.
Thank you again for choosing our salon and we look forward to seeing you again soon.
Best regards,
The Hair Lab - Basingstoke team

Haircut

Gillian Ward
12th Mar 2026
5.0
Appointment verified by SaloniQ Software

My stylist is not listed. Sophie gives me an amazing haircut. Short and messy, just how I like it.

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Response from Hair Lab - Basingstoke

Hi Gillian,
Thank you for taking the time to leave us a review. We're so glad to hear that you had a great experience with Sophie at our salon. We take pride in our stylists and it means a lot to us that you loved your haircut. Short and messy is a fun and trendy look, and we're glad Sophie was able to deliver it to your liking. We appreciate your kind words and hope to see you again soon for another amazing haircut.
Best,
The team at Hair Lab - Basingstoke

Loved!

Gemma Ockendon
10th Mar 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

I have previously only seen Sing and Milly who are amazing and had my first appointment with Mollie today - she was fantastic! I am probably a tricky customer who is fussy and has damaged hair and Mollie fully listened to me and did my hair how I wanted it without compromising on my hair health! She was very friendly and professional and I rebooked with her for next time!

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Response from Hair Lab - Basingstoke

Hey Gemma, thank you so much for leaving us a great review! We are so happy to hear that you had a fantastic experience with our stylist Mollie. It means a lot to us that she listened to your concerns and gave you the exact look you wanted without compromising on the health of your hair. We're glad Mollie was able to make you feel comfortable and at ease during your appointment. We can't wait to see you at your next visit with her! Thanks again for your support and for choosing our salon. Cheers, The Hair Lab - Basingstoke team

Amazing experience

Emma Matland
6th Mar 2026
5.0
Appointment verified by SaloniQ Software

I had Ellie cut my hair this afternoon and she was amazing. Very knowledgeable, friendly and clearly very passionate about hair!
Amazing haircut and service. Thank-you! Will definitely be booking in with you for my hair cut!

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Response from Hair Lab - Basingstoke

Hi Emma, thank you for taking the time to leave us such a kind review! We're glad to hear that Ellie provided you with an amazing haircut and service. Our team is dedicated to providing you with the best hair experience, and we're grateful for your support. We can't wait to see you again for your next haircut. Until then, take care! Best, The Hair Lab - Basingstoke Team

Fantastic skills in re styling

Stella Stefanidou
6th Mar 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Molly understood what I wanted and she delivered the exact results requested. I felt really comfortable and well cared for. I have allergies, so I was impressed with Mollie’s questions and the care she placed in avoiding any skin reactions. Thank you so much Mollie. You are really talented. See you soon

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Response from Hair Lab - Basingstoke

Dear Stella Stefanidou,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that Molly understood your desired look and delivered exceptional results. It is our top priority to ensure that our clients feel comfortable and well taken care of during their appointments, and we are glad that you had such a positive experience.

At Hair Lab - Basingstoke, we take allergies seriously and it is wonderful to hear that Molly was attentive and took precautions to avoid any reactions. We are proud to have such a talented stylist on our team and we will be sure to pass along your kind words to her.

We look forward to seeing you soon for your next visit and thank you again for choosing Hair Lab - Basingstoke.

Best,
The Hair Lab - Basingstoke Team

Excellent

Aida Juozaityte
5th Mar 2026
5.0
Appointment verified by SaloniQ Software

Excellent service, very happy

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Response from Hair Lab - Basingstoke

Hi Aida,

Thank you so much for taking the time to write a review about your experience at our salon. We are thrilled to hear that you had an excellent service and that you are happy with the results.

We pride ourselves on providing top-notch service and making our clients feel satisfied with their hair. We are always striving to improve and your feedback means a lot to us.

We look forward to welcoming you back to our salon in the future.

All the best,

The Hair Lab team at Basingstoke

10/10

Hannah Wilkes
4th Mar 2026
5.0
Appointment verified by SaloniQ Software

Ellie was wonderful - very gentle and relaxing hair wash, cut my hair exactly as I wanted and had a great chat too!

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Response from Hair Lab - Basingstoke

Dear Hannah,

We are so glad to hear that you enjoyed your experience with Ellie at our salon! Our team at Hair Lab - Basingstoke strives to provide our clients with top-notch services and a comfortable environment. It's great to know that Ellie's gentle and relaxing hair wash and precise haircut met your expectations. We also value building a friendly rapport with our clients, and it sounds like you had a great chat with Ellie. Thank you for taking the time to leave us a positive review - we truly appreciate it! Looking forward to seeing you again soon.

Thank you,
The team at Hair Lab - Basingstoke

Excellent

Valerie Ramping
28th Feb 2026
5.0
Appointment verified by SaloniQ Software

Hi I love my hair excellent service and have recommended to family members thank you again x Ellie x

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Response from Hair Lab - Basingstoke

Hi Valerie, thank you so much for taking the time to leave us such a lovely review! We are so glad to hear that you love your hair and that you have recommended us to your family members. It means the world to us. We hope to see you again soon! Take care, The team at Hair Lab - Basingstoke.

Colour

Ella White
24th Feb 2026
Team Member: Izzy
4.5
Appointment verified by SaloniQ Software

Very nice highlights loved the colour

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Response from Hair Lab - Basingstoke

Hey Ella! Thank you so much for taking the time to leave us a review. We're thrilled to hear that you loved your highlights and the color turned out great. It's always our goal to make sure our clients walk out of our salon feeling happy and confident with their hair. We appreciate your support and we can't wait to see you at your next visit. Take care! Cheers, The Team at Hair Lab - Basingstoke

Banging highlights

Anonymous
23rd Feb 2026
5.0

Once again hair looks amazing, thanks Sophie 😊

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Response from Hair Lab - Basingstoke

Hi there!

We are thrilled to hear that you love your hair after your appointment with Sophie at Hair Lab! We will be sure to pass on your kind words to her. Thank you for taking the time to leave us a review, it means a lot to us.

We strive to make every client's experience at Hair Lab a pleasant one and we are so glad that we were able to do so for you. We hope to see you again soon for another amazing hair day!

Best,
The team at Hair Lab - Basingstoke

Walk in

Michelle Black
22nd Feb 2026
5.0
Appointment verified by SaloniQ Software

Really friendly girls on reception today Sunday the 22nd Feb they couldn’t have been more helpful I only popped in for a fringe trim & the girl that did it was super nice A&e advised me about baby highlights for the future

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Response from Hair Lab - Basingstoke

Hi Michelle,

Thank you so much for leaving us a positive review! We are thrilled to hear that you had a great experience with our team at Hair Lab. Our goal is always to provide excellent customer service, and we are happy to hear that the girls at reception were friendly and helpful during your visit.

We are also glad that you were happy with your fringe trim and that our stylist was super nice. We pride ourselves on providing top-notch hair services, so it's great to know that you were happy with your haircut.

Thank you for considering baby highlights for the future. We offer a wide range of services, and we would love to help you achieve your hair goals.

Once again, thank you for taking the time to review us. We appreciate your support and hope to see you again soon!

Best,
The team at Hair Lab - Basingstoke

Colour and cut

Jane Cox
21st Feb 2026
Team Member: Patience
4.5
Appointment verified by SaloniQ Software

A great colour and cut as always.

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Response from Hair Lab - Basingstoke

Dear Jane,

Thank you for taking the time to leave us a review! We are so happy to hear that you enjoyed your recent visit to our salon. It means a lot to us that we were able to give you a great colour and cut, as always.

We strive to provide our clients with the best service and results possible, and we are glad that we were able to meet your expectations. We appreciate your continued support and we look forward to seeing you again soon!

Best regards,
The team at Hair Lab - Basingstoke

Haircut

Anonymous
19th Feb 2026
5.0

I have a nice haircut by Sophia tried a new style she helped me to choose right hairstyle it’s awesome

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Response from Hair Lab - Basingstoke

Hi there,

Thank you so much for taking the time to leave us a review! We are delighted to hear that you had a great experience with Sophia at our salon. Our team is always here to help our clients find the perfect hairstyle and we are so glad that she was able to assist you in trying something new and getting an awesome result.

We hope you continue to enjoy your new haircut and look forward to seeing you again soon at Hair Lab - Basingstoke.

Best regards,
The team at Hair Lab - Basingstoke

Recent haircut

Sharon Jones
18th Feb 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Had a haircut with Mollie today. She was very professional and cheerful
Left with exactly what I wanted ,very happy. I have already booked my next appointment.

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Response from Hair Lab - Basingstoke

Dear Sharon,

Thank you so much for taking the time to share your experience at our salon! We are thrilled to hear that you had such a positive haircut experience with Mollie. We pride ourselves on providing professional and cheerful service to our clients and we're so glad that it reflected in your haircut.

We're also happy to hear that you were able to leave with exactly what you wanted and have already booked your next appointment. We look forward to seeing you soon and providing you with another great haircut!

Sincerely,
The team at Hair Lab - Basingstoke

Haircut

Nabina Jabegu
17th Feb 2026
Team Member: Izzy
5.0

Izzy was really sweet and friendly, happy with my new hair.☺️

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Response from Hair Lab - Basingstoke

Dear Nabina,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience at our salon and that you are happy with your new hair. It means a lot to us that our stylist Izzy was able to provide you with a friendly and enjoyable service. Your satisfaction is our top priority and we hope to continue providing you with great experiences in the future.

Thank you again for your support and we look forward to seeing you again soon!

Best regards,

The team at Hair Lab - Basingstoke

Great haircut

Chris Gibson
16th Feb 2026
5.0
Appointment verified by SaloniQ Software

Great haircut from Ellie, helped me with a style change and was very confident

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Response from Hair Lab - Basingstoke

Dear Chris,

Thank you so much for taking the time to leave a review for us. We are thrilled to hear that you had a great experience with Ellie and that she helped you with a style change. We will make sure to pass along your kind words to her.

We strive to provide our clients with the best service and we are so happy that this was reflected in your visit. We hope to see you again soon and continue to exceed your expectations.

Thank you again for choosing us and we appreciate your support.

Best,
The team at Hair Lab - Basingstoke

Proffecional service

Liz Bond
16th Feb 2026
5.0
Appointment verified by SaloniQ Software

Friendly relaxed and quality harcut

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Response from Hair Lab - Basingstoke

Hi Liz,

Thank you for taking the time to leave us a review! We're so glad to hear that you had a friendly and relaxed experience at our salon. Our team takes pride in providing excellent customer service and top-notch haircuts.

It means a lot to us that you appreciate the quality of our services. We're always striving to give our clients the best experience possible. Thank you for choosing our salon for your haircut.

We look forward to seeing you again soon!

Best,
The Hair Lab - Basingstoke team

Blonde to red with money pieces

Carie Rosster
14th Feb 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie is a genius! Amazing transformation on my hair. Thank you so much.

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Response from Hair Lab - Basingstoke

Hi Carie Rosster,

We are thrilled to hear that you had an amazing transformation on your hair with Mollie! Thank you for taking the time to write such a kind review. We are lucky to have such talented stylists like Mollie on our team.

Here at Hair Lab - Basingstoke, we strive to provide exceptional hair services that leave our clients feeling confident and satisfied. It brings us great joy to know that we have achieved that with you.

We appreciate your support and we hope to see you again soon.

Best,
The team at Hair Lab - Basingstoke

Best head massage EVER!

Fiona Goodyear
9th Feb 2026
Team Member: Sing
4.0
Appointment verified by SaloniQ Software

Very lovely stylist who goes over & above to make sure I am happy with my hair. Most amazing head massage EVER!!! He needs to train all other staff!

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Response from Hair Lab - Basingstoke

Dear Fiona,

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience at our salon, and in particular, with our stylist. Providing exceptional service and making sure our clients are happy with their hair is our top priority.

We couldn't agree more about the head massage - our stylist truly has a special talent for it! We will definitely pass along your feedback and suggestion about training our other staff members. We appreciate your support and look forward to seeing you again soon.

Warm regards,
The Hair Lab - Basingstoke team.

First time visit here

Jinky Silva
9th Feb 2026
5.0
Appointment verified by SaloniQ Software

Had my first visit today for a haircut and treatment and I’m very happy with the result. The stylist Ellie listened carefully to what I wanted and made me feel comfortable the whole time. Highly recommend!

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Response from Hair Lab - Basingstoke

Hi Jinky! We're delighted to hear that you had a positive experience at our salon. Our team, especially Ellie, takes great pride in ensuring that our customers are comfortable and leave with the desired result. Thank you for your recommendation and we hope to see you again soon for another excellent haircut and treatment. Best regards, The Hair Lab - Basingstoke team.

Ellie

Helene Pinto
9th Feb 2026
5.0
Appointment verified by SaloniQ Software

Ellie once again did a great job colouring and cutting my hair. Very professional.

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Response from Hair Lab - Basingstoke

Hi Helene,

Thank you so much for taking the time to write such a lovely review about your recent visit to our salon. We are thrilled to hear that Ellie did a great job coloring and cutting your hair. She is truly a talented stylist and we are lucky to have her on our team.

We take pride in providing a professional and top-notch experience for all of our clients. We appreciate your continued support and we look forward to seeing you again soon.

Best,
The team at Hair Lab - Basingstoke

Hair lightening

Donna Mcelhinney
3rd Feb 2026
Team Member: Patience
4.5
Appointment verified by SaloniQ Software

Patience did a fantastic job of starting the process of lightening my dark badly dyed hair . I would recommend patience for anyone wanting a cut or colour she does an amazing job

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Response from Hair Lab - Basingstoke

Hi Donna,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fantastic experience with our team member, Patience. We pride ourselves on providing top-notch services, and we are delighted that she was able to help you start the process of lightening your hair and give you a great cut and color.

We appreciate your recommendation and are grateful for your support. We look forward to welcoming you back to our salon in the future.

Warmly,

The Hair Lab - Basingstoke team

Cut and blow dry

Sue Lane
31st Jan 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Have been going to Mollie for a long time now. She always styles my hair just how I want it. Very happy after every visit to Mollie.

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Response from Hair Lab - Basingstoke

Hi Sue, thank you so much for your kind words and for being a loyal customer to our salon. We are thrilled to hear that Mollie always delivers your desired hairstyle and that you are happy with each visit. We will make sure to pass on your compliments to Mollie and we look forward to seeing you again. Take care! - The Team at Hair Lab - Basingstoke

I love my new hair!

Lucy
30th Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Patience has done an amazing job with my hair! I hadn’t had it cut for almost 18 months and it looked dead and bitty. It now looks so lovely and healthy!

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Response from Hair Lab - Basingstoke

Hi Lucy,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that Patience did an amazing job with your hair and that you are happy with the results. We understand how important it is to have healthy and beautiful hair, especially after not having it cut for 18 months. We will make sure to pass on your kind words to Patience.

We hope to see you again soon at Hair Lab - Basingstoke. Have a great day!

Warm regards,
The team at Hair Lab - Basingstoke

Hair Cur

Heidi Wright
30th Jan 2026
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

Amazing , perfect finish

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Response from Hair Lab - Basingstoke

Hello Heidi,

Thank you so much for leaving us such a lovely review! We're thrilled to hear that you had an amazing experience and were happy with the perfect finish. Our team takes great pride in providing exceptional services to our clients, and we're glad to know that it shows.

We hope to see you again soon at our salon. Don't hesitate to reach out to us if you need any hair care tips or styling advice. Our team is always here to help.

Take care and have a wonderful day!

Warmly,
The Hair Lab - Basingstoke team

First visit

Emma Saran
30th Jan 2026
Team Member: Patience
5.0

Just wanted to say a big Thank you to Patience for her amazing and very talented work she did on my hair today, even though I was so nervous, she really was soo good and reassuring to me and the result was perfect 🥰💖

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Response from Hair Lab - Basingstoke

Hi Emma, thank you so much for taking the time to leave us this lovely review! We're thrilled to hear that Patience provided you with an amazing and talented hair service. We understand how nerve-wracking it can be to try something new, but we're glad she made you feel at ease and delivered a perfect result. We will make sure to pass on your compliments to her. We appreciate your support and hope to see you again soon! Best, the team at Hair Lab - Basingstoke.

Satisfied

Gillian Ward
30th Jan 2026
5.0
Appointment verified by SaloniQ Software

Given a great haircut by Sophie. She gets exactly how I like my hair

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Response from Hair Lab - Basingstoke

Hi Gillian,

Thank you for taking the time to leave a review! We're so happy to hear that you had a great experience with Sophie at our salon. She is a talented stylist and we're glad she was able to understand and deliver exactly what you wanted for your haircut.

We truly appreciate your kind words and look forward to seeing you again soon. Thank you for choosing Hair Lab for your hair needs!

Best,
The Hair Lab team - Basingstoke

Hair emergency

Laura
29th Jan 2026
5.0

I honestly cannot thank this salon enough. I came in after a hair emergency caused by another salon, completely upset and worried that my hair was ruined beyond repair. From the moment I walked in, they were so kind, calm, and reassuring — exactly what I needed.
They carefully removed my extensions, explained everything they were doing, and took so much care while cutting and repairing the damage. Not only did they save my hair, but they also saved my confidence. I walked in feeling heartbroken and walked out feeling like myself again.
The level of professionalism, skill, and genuine compassion was incredible. They didn’t judge, rush, or dismiss how upset I was — they truly listened and made me feel so much better throughout the whole process.
If you’ve had a bad experience elsewhere and need someone you can trust with your hair, this is the place. I’ll never go anywhere else again. Thank you for turning such a horrible experience into a positive one 🤍✨

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Response from Hair Lab - Basingstoke

Dear Laura,

Thank you for sharing your experience with us at Hair Lab - Basingstoke. We are delighted to hear that we were able to save your hair and restore your confidence after your previous salon experience. We understand how upsetting it can be to have a hair emergency and we are happy that we could provide a calm and reassuring environment for you.

Our team takes pride in our professionalism and skills, but above all, we are grateful for the trust you placed in us to handle your hair with the utmost care. We are glad that you left our salon feeling like yourself again, and we hope to continue providing you with exceptional service in the future.

Thank you for choosing Hair Lab - Basingstoke. We appreciate your support and we look forward to seeing you again soon.

Best regards,

The team at Hair Lab - Basingstoke

Hair emergency

Anonymous
29th Jan 2026
5.0

I honestly cannot thank this salon enough. I came in after a hair emergency caused by another salon, completely upset and worried that my hair was ruined beyond repair. From the moment I walked in, they were so kind, calm, and reassuring — exactly what I needed.
They carefully removed my extensions, explained everything they were doing, and took so much care while cutting and repairing the damage. Not only did they save my hair, but they also saved my confidence. I walked in feeling heartbroken and walked out feeling like myself again.
The level of professionalism, skill, and genuine compassion was incredible. They didn’t judge, rush, or dismiss how upset I was — they truly listened and made me feel so much better throughout the whole process.
If you’ve had a bad experience elsewhere and need someone you can trust with your hair, this is the place. I’ll never go anywhere else again. Thank you for turning such a horrible experience into a positive one 🤍✨

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Response from Hair Lab - Basingstoke

Dear valued customer,

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that you had a positive experience at our salon.

We are so sorry to hear about your previous hair emergency, but we are glad that we were able to help restore your hair and confidence. Our team takes pride in providing professional and compassionate services to all our clients.

We understand that hair can be a sensitive and personal matter, and we are grateful that you trusted us with your hair. We are also happy that you left feeling like yourself again. Our team always strives to create a comfortable and welcoming atmosphere for all our clients.

We truly appreciate your recommendation and we cannot wait to have you back at our salon. Thank you for choosing us and for turning a bad experience into a positive one.

Warm regards,
The team at Hair Lab - Basingstoke

Highlights cut and blowdry

Heidi Wright
28th Jan 2026
Team Member: Sing
5.0
Appointment verified by SaloniQ Software

Visited this salon for the first time today, very professional , welcoming and came away a very happy lady.

Great results , love my new hair, thank you Sing

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Response from Hair Lab - Basingstoke

Hi Heidi,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that your first visit to our salon was a success. Our team works hard to provide a professional and welcoming experience for each of our clients, and we are delighted to know we achieved that with you.

We are also thrilled that you are happy with your new hair! It brings us joy to know that we were able to provide great results for you. Thank you for choosing us and we can't wait to see you again in the future.

Warmly,
The team at Hair Lab - Basingstoke

Colour Advice

Sandra Paddon
27th Jan 2026
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie was very informative and gave me some ideas on how to change my colour.

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Response from Hair Lab - Basingstoke

Hi Sandra, thank you so much for taking the time to leave us a review. We're glad to hear that you had a great experience with Mollie at our salon. Our team is dedicated to providing informative and creative suggestions for all of our clients. We hope you were pleased with the outcome of your color change and look forward to seeing you again in the future. Thank you for choosing Hair Lab - Basingstoke. Best, the team at Hair Lab - Basingstoke.

Good

Yvonne Cox
27th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Lovely to see Izzy again today. Not keen on how the price is going up. At this rate youll price yourselves out of my budget

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Response from Hair Lab - Basingstoke

Hi Yvonne,

Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your visit with Izzy at Hair Lab - Basingstoke. We always strive to provide excellent service to our valued clients.

Regarding the price increase, we understand that it may be challenging to adjust to. However, we make sure to carefully consider all factors when determining our prices. We sincerely apologize if it has caused inconvenience for you and we hope to continue exceeding your expectations with our quality services.

We appreciate your loyalty and look forward to welcoming you back to our salon.

Best regards,

The Hair Lab - Basingstoke Team

Haircut

Anita Macdonald
26th Jan 2026
Team Member: Izzy
4.5
Appointment verified by SaloniQ Software

Izzy was great today with me she washed styled and blow dried my hair.
I’m very happy with the result.
I will definitely book another appointment with her.

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Response from Hair Lab - Basingstoke

Hi Anita,

Thank you for taking the time to leave us a review. We're so glad to hear that you had a great experience with Izzy at our salon! We pride ourselves on providing excellent service and we're happy to see that reflected in your hair styling. We can't wait to have you back for another appointment. See you soon!

Best,
The team at Hair Lab - Basingstoke

I love my hair appointments here

Fran
24th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Love getting my hair done by izzy! She makes every appointment so lovely and relaxing.

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Response from Hair Lab - Basingstoke

Hi Fran,

Thank you so much for your kind words about Izzy! We're thrilled to hear that she makes your appointments at Hair Lab - Basingstoke so enjoyable and relaxing. We are lucky to have her as part of our team.

We appreciate you taking the time to leave us a review and we're so happy that you love your hair after your visits with Izzy. We hope to see you again soon for your next appointment.

Take care and have a wonderful day!

The team at Hair Lab - Basingstoke

Haircut

Aidan Sowood
23rd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Lovely service from the moment I was seen to at the reception desk. Everybody inside is very friendly and my experience was totally comfortable the entire time.

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Response from Hair Lab - Basingstoke

Hi Aidan, thank you for taking the time to leave such a kind review! We are so happy to hear that you enjoyed your experience at our salon and that our team made you feel welcomed and comfortable. We take great pride in providing excellent service to all of our clients. We hope to see you again soon! Best, The Hair Lab team.

Hair cut appointment

Faye Marie
23rd Jan 2026
Team Member: Izzy
5.0

Izzy made me feel very comfortable and done a amazing job cutting my hair so thank I love it 🥰

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Response from Hair Lab - Basingstoke

Hi Faye Marie,

Thank you so much for your lovely review! We are glad that you had a positive experience at our salon and that Izzy made you feel comfortable. We're also happy to hear that you love your new haircut! Thank you for choosing our salon and we hope to see you again soon.

Warm regards,
The team at Hair Lab - Basingstoke

Highlights

Susan Tyzzer
23rd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Absolutely fantastic. Patience was brilliant all the way through. She was very attentive & did exactly what I wanted. She created exactly the right shade & treated me like royalty. Thank you so much Patience x

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Response from Hair Lab - Basingstoke

Hi Susan,

Thank you for your lovely review and for choosing our salon for your recent visit. We're so happy to hear that you had a fantastic experience with Patience and that she was able to create the perfect shade for you. We always strive to ensure that our clients feel like royalty during their appointments, and we're glad to hear that you felt well taken care of.

Thank you again for your kind words and we hope to see you again soon!

Best,
The team at Hair Lab - Basingstoke

2 hours of relaxation

Gina Hills
23rd Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Always a great experience

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Response from Hair Lab - Basingstoke

Hi Gina,

Thank you for taking the time to leave us a review. We are so happy to hear that you always have a great experience at our salon. Our team works hard to provide a comfortable and enjoyable environment for all of our clients.

We appreciate your positive feedback and hope to see you again soon. Don't hesitate to reach out if there is anything else we can do to improve your experience with us.

Best,
The Team at Hair Lab - Basingstoke

Lovely experience

Lorraine Pavey
22nd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

I always look forward to my haircut and my stylist makes me feel so welcome and accomadates my requests. The salon always has a friendly atmosphere.

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Response from Hair Lab - Basingstoke

Hi Lorraine, thank you so much for taking the time to leave us a review! We are delighted to hear that you always enjoy your visits to our salon. Your stylist and the rest of our team strive to make our clients feel welcomed and comfortable. It's great to hear that they were able to accommodate your requests and that you appreciate our friendly atmosphere. We can't wait to see you again soon for your next haircut! Take care, the team at Hair Lab - Basingstoke.

Great cut

Lynette Voce
22nd Jan 2026
Team Member: Patience
5.0
Appointment verified by SaloniQ Software

Great but. Really knows how to style short hair

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Response from Hair Lab - Basingstoke

Dear Lynette,

Thank you for leaving us such a kind review! We are thrilled to hear that you were happy with your recent visit to our salon and that our team was able to help you achieve the perfect style for your short hair.

We strive to provide our clients with exceptional services and it means a lot to us that we were able to meet your expectations.

We look forward to seeing you again soon and helping you maintain your fabulous hairstyle!

Best wishes,
The Hair Lab - Basingstoke team