Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
465 verified reviews
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Filter by rating

Emily’s Feedback Request

Emma ter Haar
5th Jul 2025
Team Member: Emily
5.0
Appointment verified by Phorest

Emily was great, she washed my hair brilliantly and gave me an excellent blow dry which has actually stayed in and not dropped out by the time I got home! She was very personable and lovely to chat to. I wish her all the best with her training.

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Response from Richard Ward Hair & Metrospa

Dear Emma,

Thank you so much for taking the time to leave such a lovely review about your recent experience with us. We are delighted to hear that Emily provided you with a great hair washing and blow-dry service. We are proud of our team and their dedication to providing the best possible experience for our clients, particularly if the junior team is delivering to our much-valued clients.

We are glad to know that your hair lasted, and we will be sure to pass on your kind words to Emily. We wish her all the best in her training journey and are confident that she will continue to excel.

We look forward to seeing you again soon for another wonderful salon experience.

Warmest regards,
The team at Richard Ward Hair & Metrospa

Ella

Luciana Palmisano
5th Jul 2025
Team Member: Ella
4.5

Ela is an absolutely wonderful colourist. - having come to Ela a couple of years ago with hair that I was unhappy with she worked on it over the last couple of years and got it back to good condition and a good colour.

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Response from Richard Ward Hair & Metrospa

Dear Luciana,

Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with our talented colourist, Ella. We are always committed to providing our clients with the best service and we are glad that Ela was able to work her magic on your hair and bring it back to good condition.

We truly appreciate your loyalty, and we are grateful to have you as a valued client. Thank you for choosing our salon to take care of your hair needs. We hope to see you again soon and continue to exceed your expectations.

Best regards,
The team at Richard Ward Hair & Metrospa

Appraisal

Herbert Nally
5th Jul 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Obviously a very talented and experienced individual with a highly professional relaxed approach with excellent end product.

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Response from Richard Ward Hair & Metrospa

Hi Herbert,

Thank you so much for your kind words! Our team at Richard Ward Hair & Metrospa takes great pride in providing a high level of professionalism and relaxation for our clients. We are glad to hear that you enjoyed your experience with us and that you were happy with the end result.

We truly appreciate your feedback and look forward to welcoming you back to our salon in the future.

Best,
The team at Richard Ward Hair & Metrospa

Hair colour

Ramona
5th Jul 2025
Team Member: Alexander
5.0
Appointment verified by Phorest

Best colourist in london , would not go anywhere else x

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Response from Richard Ward Hair & Metrospa

Hi Ramona,

Thank you so much for your kind words and for choosing our salon for your hair needs! We are thrilled to hear that you had a great experience with Alexander. We take pride in providing premier services and it means a lot to us when our clients are satisfied.

We appreciate your loyalty and we can't wait to have you back in our salon. Remember, we are always here to help you achieve your desired look.

Take care and see you again soon!

The team at Richard Ward Hair & Metrospa

Perfect place

Anonymous
4th Jul 2025
5.0

Brilliant as always- great cut, great chat, great salon

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Response from Richard Ward Hair & Metrospa

Dear valued client,

Thank you so much for your positive review! We are thrilled to hear that you had a brilliant experience at our salon and that you enjoyed both your haircut and your conversation with our team.
Our goal is to always provide exceptional services in a welcoming and friendly environment, so your feedback means a lot to us.

We look forward to welcoming you back to our salon and having more great chats with you in the future. Thank you for your ongoing support and for being a part of our salon family.

Best regards,

The team at Richard Ward Hair & Metrospa.

Mrs

Helen Gillespie-Smith
4th Jul 2025
Team Member: Ashleigh
5.0

Amazing as always. What a talented hairdresser who’s so lovely and interesting to talk to as well

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Response from Richard Ward Hair & Metrospa

Dear Helen,

Thank you so much for taking the time to leave us such a kind review! We are delighted to hear that you were happy with your recent visit to our salon.

Our team at Richard Ward Hair & Metrospa takes great pride in not only providing top-quality hair services, but also in creating a friendly and enjoyable experience for our clients. It means a lot to us that you not only appreciated our skills, but also enjoyed having a chat with our talented hairdresser.

We always strive to make sure our clients feel amazing and we are happy to hear that we were able to achieve that with you. We look forward to seeing you again soon.

Best wishes,

The team at Richard Ward Hair & Metrospa

Haircut

Colette
4th Jul 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Robert gives a great cut and understands hair textures and how it needs to be styled and his blow drying techniques are wonderful

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Response from Richard Ward Hair & Metrospa

Hi Colette,

Thank you so much for taking the time to leave us a review. We're pleased to hear that Robert gave you a great cut and that he understands hair textures and styling. His blow drying techniques are certainly impressive, and we're glad you enjoyed them.

We appreciate your kind words and we hope to see you again soon at our salon. Thank you for choosing us for your hair needs.

Warmly,
The team at Richard Ward Hair & Metrospa

Fantastic haircut

Kim
4th Jul 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

Fantastic colour by David and haircut with Fiona - I have been coming to salon for 20 years now and I trust them both implicitly

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Response from Richard Ward Hair & Metrospa

Hi Kim!

Thank you so much for leaving us such a lovely review! We are thrilled to hear that you had a fantastic experience with David and Fiona. Our team here at Richard Ward Hair & Metrospa takes great pride in providing excellent services to all our clients, and we are glad to know that your trust in us has only grown after 20 years.

We look forward to welcoming you back to the salon soon!

Warmly,

The team at Richard Ward Hair & Metrospa

Hair restyle

Anonymous
3rd Jul 2025
5.0

Very pleased with my new haircut!!

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for leaving us a positive review! We are thrilled to hear that you are pleased with your new haircut. Our team at Richard Ward Hair & Metrospa strives to provide top-notch services and we are happy that you have had a great experience with us.

We appreciate your kind words and we look forward to welcoming you back to our salon in the future. Thank you once again for choosing our salon and for taking the time to share your feedback with us.

Best regards,

The team at Richard Ward Hair & Metrospa

Happy days!

Yvonne Smith
3rd Jul 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Always good to see Joey, just a blow dry today though! Back for my regular cut in a couple of weeks!!

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Response from Richard Ward Hair & Metrospa

Hi Yvonne,

Thank you for taking the time to leave us a review. We are glad to hear that you enjoy your visits with Joey and we look forward to seeing you again for your regular cut in a couple of weeks. It is always a pleasure to have you at our salon.

If you ever need anything, please do not hesitate to reach out to us. We value your feedback and are constantly striving to provide the best experience for our clients.

See you soon!

The team at Richard Ward Hair & Metrospa

Fabulous

Joanna Cadzow
3rd Jul 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Always a treat to visit Richard Ward and Joey cut my hair beautifully.

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Response from Richard Ward Hair & Metrospa

Dear Joanna,

Thank you so much for your lovely review! It's always a pleasure to have you visit us at our salon. We're glad to hear that Joey did such a wonderful job with your hair - we'll be sure to pass along your kind words to him.

Our team at Richard Ward Hair & Metrospa always strives to provide the best experience for our clients, and we're thrilled that you had a great time with us. We look forward to seeing you again soon!

Take care,
The team at Richard Ward Hair & Metrospa

Amazing

Jk
3rd Jul 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Amazing hair cut and style - always a pleasure to see Ashleigh . She is so nice and helpful.

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Response from Richard Ward Hair & Metrospa

Hi Jk,

Thank you for taking the time to leave such a lovely review! We are thrilled to hear that you had an amazing haircut and style with Ashleigh. Our team at Richard Ward Hair & Metrospa takes pride in providing exceptional service and it's wonderful to know that Ashleigh was able to make your experience enjoyable and helpful.

We appreciate your kind words and can't wait to welcome you back for your next appointment. See you soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Ms

Georgina Read
3rd Jul 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

Excellent, always delighted, always love the result

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Response from Richard Ward Hair & Metrospa

Hi Georgina,

Thank you so much for taking the time to leave us such a lovely review. It truly means a lot to our team at Richard Ward Hair & Metrospa.

We're thrilled to hear that you have consistently had excellent experiences with us and that you always love the results of your visits. This kind of feedback only motivates us to continue providing excellent service to all of our clients.

We truly value your loyalty and we can't wait to see you again soon. Thank you for choosing Richard Ward Hair & Metrospa.

Warm regards,
The Team at Richard Ward Hair & Metrospa

Fabulous

Cressida Johnstone
3rd Jul 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Such a great haircut and such a friendly place. Definitely coming back!

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Response from Richard Ward Hair & Metrospa

Hi Cressida,

Thank you so much for leaving us a review! We are thrilled that you had a great experience at our salon and that you enjoyed your haircut. Our team takes great pride in providing both excellent service and a friendly atmosphere.

We look forward to welcoming you back the next time you need a haircut. Thank you for choosing our salon and for taking the time to share your feedback with us.

Best regards,
The Team at Richard Ward Hair & Metrospa

Great service

Sally
3rd Jul 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Amazing hair cut thanks to Nando. I always get so many compliments about the way my hair looks

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Response from Richard Ward Hair & Metrospa

Hi Sally,

Thank you for leaving such a kind review for Nando! We're thrilled to hear that you received an amazing hair cut and have been receiving compliments on the way it looks.

We will be sure to pass on your words of praise to Nando and we hope to see you again in the future for another wonderful experience at our salon!

Best,
The Team at Richard Ward Hair & Metrospa

Medi pedicure

SN
3rd Jul 2025
Team Member: Vita
5.0
Appointment verified by Phorest

Vita does the best medical pedicure, thorough and attention to detail at what she does!

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Response from Richard Ward Hair & Metrospa

Hi SN,
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with Vita and enjoyed our medical pedicure service. We pride ourselves on our attention to detail and are happy to hear that it didn't go unnoticed. We hope to see you again soon for another relaxing and thorough treatment.
Warmly,
The Team at Richard Ward Hair & Metrospa

Best hairdresser!!

James
2nd Jul 2025
Team Member: Denise
5.0
Appointment verified by Phorest

Can't believe I ever got my hair cut anywhere else, with anyone else!

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Response from Richard Ward Hair & Metrospa

Hi James,

Thank you so much for your kind review! We are thrilled to hear that you had such a great experience at our salon. Our team works hard to ensure that every client leaves feeling happy and satisfied with their hair cut.

It means a lot to us that you would choose to come to our salon over anywhere else. We appreciate your loyalty and are grateful for your support.

Thanks again for the lovely review, James. We hope to see you back at our salon soon!

Best,
The team at Richard Ward Hair & Metrospa

Thank you

Sue clarke
2nd Jul 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Thank you Joey for giving me a great hair cut & blow dry as always. Joey is always charming & is a great credit to the salon. I always look forward to visiting the salon & feel wonderfully relaxed when I leave. The staff are all lovely - thank you.

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Response from Richard Ward Hair & Metrospa

Hi Sue,

Thank you for your lovely review and kind words about Joey! We are so glad to hear that you enjoyed your recent visit to our salon and felt relaxed after your hair cut and blow dry. We will be sure to pass on your compliments to Joey and the rest of our team.

We always strive to provide a welcoming and enjoyable experience for all of our clients, and we are happy to know that we achieved that for you.

Thank you again for your support and we can't wait to have you back at our salon.

Best,
The Team at Richard Ward Hair & Metrospa

De Trensé

Sally
2nd Jul 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Just had a fringe cut excellent thank you Edna

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Response from Richard Ward Hair & Metrospa

Hi Sally,

We are so glad to hear that you had an excellent experience with your fringe cut by Edna! Thank you for taking the time to share your feedback. We will be sure to pass on your compliments to Edna and the rest of our team.

Thank you for choosing our salon for your haircare needs. We hope to see you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Cut

Antonia
2nd Jul 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Delighted as always, which is why I keep coming back!

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Response from Richard Ward Hair & Metrospa

Hi Antonia,

We are so glad to hear that you continue to be delighted with your experiences at our salon. Your loyalty means the world to us and we truly appreciate your trust in our services.

Thank you for taking the time to leave us a review. It means a lot to our team and we are always striving to provide our clients with the best possible experience.

We can't wait to have you back for your next appointment and continue to exceed your expectations.

Warmly,
The Team at Richard Ward Hair & Metrospa

Hair always cut to perfection

Gabrielle Smales
1st Jul 2025
Team Member: Joey
4.5
Appointment verified by Phorest

Always get a great cut and blow dry my hair has never looked so good . Joey’s cutting is the best a true professional and a really nice guy.

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Response from Richard Ward Hair & Metrospa

Hi Gabrielle,

Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you always receive a great cut and blow-dry from our stylist, Joey. We're glad you appreciate his skills and professionalism!

We love making our clients look and feel their best, and we hope to continue providing you with excellent hair services.

Thank you again for your feedback and for choosing our salon for your hair needs.

Best,
The team at Richard Ward Hair & Metrospa

Fabulous

Emma Hollands
1st Jul 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Fabulous , super talented - thank you

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Response from Richard Ward Hair & Metrospa

Hi Emma, thank you for taking the time to leave us such a lovely review! We're so glad to hear that you had a fabulous experience with our talented team.
We strive to provide our clients with the best service possible, and it sounds like we delivered for you. Thank you for choosing our salon for your hair and spa needs.
We look forward to seeing you again soon!
Take care,
The team at Richard Ward Hair & Metrospa.

Mrs

Maria Gonzakez
30th Jun 2025
5.0
Appointment verified by Phorest

All

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Styling and Finish

Eileen kessel
30th Jun 2025
Team Member: Caterina
4.5

Caterina is a talented stylist combined with a lovely personality, always positive and confident. I loved the relaxed style she gave me with lots of curls which suited my hair and my relaxed weekend. Alexander P did amazing job with my colour. I’m very happy with the salon especially Alexander and Caterina. Look forward to my next appointment.

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Response from Richard Ward Hair & Metrospa

Hi Eileen,

Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you had such a positive experience with our team, especially Caterina and Alexander. It's great to know that they were able to give you a relaxed style that suited your hair and weekend vibes. We can't wait to welcome you back for your next appointment and continue to provide you with the service you've come to expect.
Have a wonderful day!
Best,
The team at Richard Ward Hair & Metrospa

Happy hair day!

Maria Amorin
30th Jun 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Hairwash thorough&relaxing head massage great.
Patrick understood exactly how to handle my unruly overprocessed hair.I,ll be back

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Response from Richard Ward Hair & Metrospa

Hi Maria, thank you so much for taking the time to share your experience at our salon.
We are delighted to hear that you enjoyed our thorough hairwash and relaxing head massage. Our team is dedicated to providing exceptional service, so we're glad that we could help you unwind during your visit.

We're also happy to hear that Patrick was able to handle your unruly hair with expertise. We always strive to understand and address the specific needs of each of our clients, and we're glad that we could do the same for you.

Thank you for choosing our salon, and we look forward to seeing you again in the future.

Best,
The team at Richard Ward Hair & Metrospa

Mrs

Jacqueline Leighton
30th Jun 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

I have had my haircut by Ashley for many years. Ashley is outstanding as a stylist. A perfectionist and I always feel as if I have had a channel haircut after a visit to her. Classy just like Ashley a first class credit to Richard Ward Salon.

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Response from Richard Ward Hair & Metrospa

Dear Jacqueline,

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Ashley has been your go-to stylist for many years and that she always delivers a perfect cut. We will be sure to pass along your kind words to her!

As a team, we strive to provide our clients with a first-class experience and we are glad to know that Ashleigh has exceeded your expectations. We appreciate your continued support and look forward to seeing you again at Richard Ward Hair & Metrospa.

Best,
The Team at Richard Ward Hair & Metrospa

Manicure

Anna Hollis
29th Jun 2025
Team Member: Jessie
5.0
Appointment verified by Phorest

Jessie was amazing she is very quick and professional and transformed my gardening nails !

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Response from Richard Ward Hair & Metrospa

Dear Anna,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that Jessie provided an amazing service and transformed your gardening nails. We always strive to offer quick and professional services to all of our clients, so we're happy to hear that was your experience.

We would love for you to come back and see us again soon. If there is anything else we can do to make your visit even better, please let us know. Thank you again for choosing our salon.

Best,
The team at Richard Ward Hair & Metrospa

Tommy Review

Daxa Patel
28th Jun 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

I have seeing Tommy for close to 10 years and he always has the highest level of service and is great each appointment. He is a great asset to Richard and are and I would recommend him to anyone

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Response from Richard Ward Hair & Metrospa

Dear Daxa Patel,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you have been coming to our salon for close to 10 years and have consistently received excellent service from Tommy. He is indeed a valuable member of our team and we are glad to know that he has been able to provide you with great appointments.

We appreciate your recommendation and hope to continue exceeding your expectations in the future as well. Thank you for choosing our salon and we look forward to seeing you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Nando

Tanya
28th Jun 2025
Team Member: Nando
5.0
Appointment verified by Phorest

If the definition of charisma is competence and warmth, Nando exudes it to the extreme! For almost 25 years, my hair has benefitted from Nando’s humbly executed talent. There can be no better hairdressing experience. Life is just better with Nando in it!

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Response from Richard Ward Hair & Metrospa

Hi Tanya,

Thank you so much for leaving such a positive review about Nando at our salon. We are so happy to hear that you have been enjoying his services for 25 years and that his charisma and talent have made your hairdressing experience the best it can be. We agree that Nando brings a level of competence and warmth that truly sets him apart.

We appreciate your support and look forward to seeing you again soon!

Best,
The Team at Richard Ward Hair & Metrospa

The Maestro!

Jo Sherrard
28th Jun 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey is amazing - even after 3 months my hair was looking really good thanks to his excellent cutting. However it looks even better now! Thanks as ever

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Response from Richard Ward Hair & Metrospa

Hi Jo,
Thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear that Joey's excellent cutting skills made your hair look good even after 3 months, and now it looks even better!
We will pass along your kind words to Joey, he will be delighted to hear that he exceeded your expectations. We truly appreciate your support and hope to see you again soon.
Best regards,
The team at Richard Ward Hair & Metrospa

Excellent service

Ruth Curry
28th Jun 2025
Team Member: Edna
5.0

Amazing as always. Edna has been looking after me for >15 years and I would not trust anyone else with my hair. I always feel better after a trip to see her

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Response from Richard Ward Hair & Metrospa

Hi Ruth,

Thank you for your lovely review! We are so happy to hear that you have been a loyal client for over 15 years and that Edna has been taking care of you during that time. We agree that she is absolutely amazing and we are honored to have her on our team. We are glad you always feel better after visiting us at our salon. We appreciate your trust in us and we look forward to seeing you again soon.

Best,
The team at Richard Ward Hair & Metrospa

A true professional

Anonymous
27th Jun 2025
Team Member: Tommy
5.0

Highly skilled and professional. Tommy also makes it enjoyable. A great overall experience

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for taking the time to write such a kind review. We are delighted to hear that you had a highly skilled and professional experience with us. We are also thrilled to hear that Tommy made your visit enjoyable. Our team always strives to provide exceptional service and make our customers feel at ease during their time with us.

We appreciate your positive feedback and we look forward to welcoming you back to our salon soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Lucy

Lucy Black
27th Jun 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Amazing as always

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Response from Richard Ward Hair & Metrospa

Dear Lucy,
Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that your visit was amazing as always! Our team works hard to ensure every guest feels well taken care of and leaves feeling fabulous.
We truly appreciate your kind words and look forward to seeing you again soon. Thank you for choosing our salon for your hair and spa needs.
Warmly,
The Team at Richard Ward Hair & Metrospa

Another great visit

Francine Barker-Symons
27th Jun 2025
Team Member: Jonathan
4.5
Appointment verified by Phorest

It was my first cut and blow dry with Jonathan, very pleased. He listened and did exactly what I wanted, very friendly and chatty.

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Response from Richard Ward Hair & Metrospa

Hi Francine! Thank you so much for taking the time to leave a review for us. We are delighted to hear that your first cut and blow dry experience with Jonathan was a success! We pride ourselves on providing friendly and attentive service to all of our clients. We will be sure to pass along your kind words to Jonathan. We look forward to seeing you again at our salon. Take care and have a wonderful day!
All the best from the team at Richard Ward Hair & Metrospa.

Recent appointment

Anonymous
27th Jun 2025
Team Member: Jonathan
5.0

Always an enjoyable morale raising experience

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Response from Richard Ward Hair & Metrospa

Hi there! Thank you so much for taking the time to leave such a lovely review. It makes us incredibly happy to hear that your experience with us is always enjoyable and boosts your morale. That's exactly what we strive for at our salon. We hope to continue providing you with top-notch services and a great atmosphere to lift your spirits. Thank you again for your kind words. Looking forward to seeing you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Excellent, as always

Lynn Jones
26th Jun 2025
Team Member: Denise
4.5
Appointment verified by Phorest

Today’s appointment was as the many before. I felt welcomed by Reception staff and bar staff. Denise greeted me warmly and we discussed today’s and longer term plans for my hair. She is an expert and I always follow her advice. I was very pleased with my hair care today.
My only disappointment is that I can no longer pay with my Amex card.

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Response from Richard Ward Hair & Metrospa

Hi Lynn,

Thank you for taking the time to share your experience at our salon. We're delighted to hear that you always feel welcomed by our reception and bar staff and that Denise takes such great care of your hair. Your satisfaction is our top priority and we're happy to hear you were pleased with your hair care today.

We apologize for any inconvenience caused by our recent change in payment methods. We are constantly reviewing our options to provide the best service for our clients and we will certainly take your feedback into consideration.

Thank you again for your continued support and we look forward to seeing you again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Perfect haircut

Tamara Henriques
26th Jun 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Cristiano cuts and styles my hair beautifully every time.

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Response from Richard Ward Hair & Metrospa

Hello Tamara,

Thank you for taking the time to leave us a review. We are thrilled to hear that Cristiano has been consistently delivering beautiful haircuts and styles for you. We will be sure to pass on your compliments to him.

Thank you for choosing our salon for your hair needs. We hope to see you again soon for another satisfactory experience.

Warm regards,
The team at Richard Ward Hair & Metrospa

Five Star Tommy 🌟🌟🌟🌟🌟

Anonymous
26th Jun 2025
5.0

Always arrive needing a reboot and always leave full of joy!

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you always leave our salon feeling rejuvenated and joyful. It is our goal to provide exceptional service and results to all our clients.

We appreciate your ongoing support and look forward to welcoming you back soon. Have a wonderful day!

Best regards,
The team at Richard Ward Hair & Metrospa

My hair looks fab!

Tanya
26th Jun 2025
Team Member: Nando
5.0
Appointment verified by Phorest

I’m always happy with the way Nando cuts and blows out my hair and the salon always have a buzzy vibe so it feels like a social visit. Always a pleasure to see him and the staff!

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Response from Richard Ward Hair & Metrospa

Hi Tanya, thank you so much for taking the time to leave us a review! We're thrilled to hear that you've had consistently great experiences with Nando and our team at the salon. We strive to create a warm and welcoming environment for all of our clients, so it's wonderful to hear that the buzzy vibe adds to your overall experience. We can't wait to welcome you back for another "social visit" with us! Take care,
The team at Richard Ward Hair & Metrospa.

Jonathan

Charlotte Thistlethwayte
26th Jun 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Great haircut and blow dry as always. Also the lady who washed my hair was great too with shampoo choice and massage.

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Response from Richard Ward Hair & Metrospa

Hi Charlotte,

Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with us and that you were happy with your haircut and blow dry. We'll be sure to pass along your compliments to the hair washing lady, she'll be delighted to hear that her shampoo choice and massage were appreciated.

We look forward to seeing you again soon and giving you another wonderful salon experience.

Warm regards,
The team at Richard Ward Hair & Metrospa

Very professional

F Luczyc Wyhowska
26th Jun 2025
5.0

He is excellent and nice

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Response from Richard Ward Hair & Metrospa

Dear F Luczyc Wyhowska,

Thank you so much for taking the time to leave a review. We are thrilled to hear that you had an excellent experience at our salon. Our team takes pride in providing exceptional services and creating a friendly and welcoming atmosphere for our clients.

We appreciate your kind words and look forward to seeing you again soon. Thank you for choosing our salon for your hair needs.

Warmly,
The team at Richard Ward Hair & Metrospa

Johnathan

Dahlia Neiss
25th Jun 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Absolutely fabulous!!

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Response from Richard Ward Hair & Metrospa

Hi Dahlia,
Thank you for leaving such a fantastic review! We're thrilled that you had such a positive experience with us at our salon.
Our team at Richard Ward Hair & Metrospa always strives to provide an excellent service, and we're glad to hear that we were able to meet your expectations.
We look forward to seeing you again soon, and thank you once again for your kind words.
Best regards,
The team at Richard Ward Hair & Metrospa

Hair cut Wednesday

Ian Bond
25th Jun 2025
5.0

10/10

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Response from Richard Ward Hair & Metrospa

Dear Ian,
Thank you so much for taking the time to leave such a kind review for us. We are thrilled to hear that you had a 10/10 experience at our salon. Our team works hard to ensure that each and every client leaves feeling happy and satisfied.
We are also happy to hear that you enjoyed your haircut and found it to be great value. It's always our goal to provide top-notch services at reasonable prices.
Please do not hesitate to visit us again in the future for all of your hair and spa needs. We would love to have you back!
Best wishes from all of us at Richard Ward Hair & Metrospa.

Legend

Nicola Gilbertson
25th Jun 2025
Team Member: Nando
5.0
Appointment verified by Phorest

He’a hair genius! Not only that he’s a lovely guy!

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Response from Richard Ward Hair & Metrospa

Hi Nicola,

Thank you for your kind review! We are glad to hear that you had a great experience with our stylist. Our team here at Richard Ward Hair & Metrospa takes great pride in providing excellent services and we are delighted that you were happy with the results. We will be sure to pass your compliments along to Nando, who is truly a hair genius! We also agree that he is a wonderful person and we are lucky to have him as part of our team.

We hope to see you again soon for your next appointment.

Best wishes,
The Team at Richard Ward Hair & Metrospa

Great haircut

Anonymous
25th Jun 2025
5.0

As always a great haircut by Fiona with such attention to detail, and with friendly chitter-chatter. Thank you!

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your haircut by Fiona and that she paid such close attention to detail. We pride ourselves on providing excellent service and we truly appreciate your kind words.

We are also happy to hear that you enjoyed some friendly chit-chat during your visit. Our team loves getting to know our customers and providing a welcoming and comfortable atmosphere. We hope to continue providing you with quality haircuts and great conversations in the future.

Thank you again for choosing our salon and for your continuous support. We can't wait to see you again soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Brilliant

Fleur
24th Jun 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick has been cutting my hair for a few years now and always does a fabulous job!

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Response from Richard Ward Hair & Metrospa

Hi Fleur, thank you so much for taking the time to leave a review about your experience at our salon.
We are delighted to hear that Patrick has been providing you with consistently fabulous haircuts for the past few years.
We will definitely pass along your kind words to him. We appreciate your loyalty and look forward to seeing you again soon at the salon.
Wishing you all the best, the team at Richard Ward Hair & Metrospa.

Great Hair Stylist

Sarah W
24th Jun 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

Fiona has been cutting my hair for about 3 years now. It is always a perfect hair cut - which lasts and is easy to dry and go at home - just what I want.

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Response from Richard Ward Hair & Metrospa

Hi Sarah,
We are thrilled to hear that you have been a loyal client of our salon for over three years now! It brings us immense joy to know that you are satisfied with the services of our stylist, Fiona. We agree that she is truly talented and always ensures that her clients leave the salon with a perfect haircut that lasts and is easy to maintain at home.
Thank you for taking the time to share your positive experience. Your kind words mean a lot to us and motivate us to continue delivering exceptional services. We look forward to seeing you again at our salon for your next hair appointment.
Many thanks,
The team at Richard Ward Hair & Metrospa

Great as usual!

Bella de Souza
24th Jun 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

Fiona was great at putting my hair up, even though she was in a time crunch that was not her fault. It looks beautiful!

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Response from Richard Ward Hair & Metrospa

Dear Bella,

Thank you so much for taking the time to leave a review for our salon. We are thrilled to hear that Fiona did an amazing job with your hair-up and that you are happy with the end result. We will pass on your kind words to her.

We apologize for any time constraints that may have caused any inconvenience, but we are glad that Fiona was able to work her magic and make you look beautiful. We appreciate your understanding and patience.

We hope to see you again soon for your next visit. Thank you again for choosing our salon!

Best wishes,
Team at Richard Ward Hair & Metrospa

Amazing as always

Emma
24th Jun 2025
Team Member: Lucia
5.0

Perfect colour, perfect balayage, natural to work for what I like and my holiday- thank you- won’t go elsewhere!

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Response from Richard Ward Hair & Metrospa

Hi Emma, thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you are happy with your colour and balayage – our team always strives to create a natural look tailored to each of our client's preferences. We are so glad we were able to achieve this for you and we appreciate your loyalty to our salon. We look forward to seeing you again soon! Best wishes,
The Team at Richard Ward Hair & Metrospa

The best colourist

Mandy
24th Jun 2025
Team Member: Ella
5.0
Appointment verified by Phorest

Ella is an artist. Perfect colour every time
She knows exactly what suits you and offers superb advice. I cannot recommend her highly enough

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Response from Richard Ward Hair & Metrospa

Hi Mandy,

Thank you so much for taking the time to leave such a lovely review about your experience at our salon. We're thrilled to hear that you had such a positive experience with Ella as your stylist. She truly is an artist and we're lucky to have her as part of our team.

It's great to know that she was able to help you find the perfect colour and provide you with superb advice. We'll be sure to pass on your kind words to her as well. Thank you for recommending her so highly - we really appreciate it.

We hope to see you at the salon again soon, Mandy. Take care!

Warm regards,

The team at Richard Ward Hair & Metrospa