Richard Ward Hair & Metrospa

Hi Susan,

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your first experience at our salon and that you love your new hairstyle. Our team always strives to create a welcoming and relaxing atmosphere for all our clients, and we're glad that you felt like you were in another world.

We're also happy to hear that you found our advice on color to be helpful. Our hair stylists are highly trained and passionate about what they do, so it's great to know that their expertise made a difference for you.

We can't thank you enough for choosing our salon and for taking the time to share your positive experience. We look forward to welcoming you back for your next appointment!

Best regards,

The team at Richard Ward Hair & Metrospa

Hi Johanne,

Thank you so much for taking the time to share your positive experience with Maria at our salon. We're thrilled to hear that she impressed you with her professionalism and upbeat attitude. We have to agree, Maria is a wonderful colourist and we're lucky to have her on our team.

We appreciate your kind words and are grateful for your support. Please do not hesitate to reach out if you need anything in the future. We look forward to seeing you again soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Zahra,

Thank you so much for taking the time to leave us a review! We are delighted to hear that Joey always cuts your hair perfectly. Our team takes great pride in providing top-notch services to our valued clients.

We are grateful for your continued support and we look forward to welcoming you back to our salon in the future. We would love to hear more from you about your recent experience with us.

Thank you again for choosing us for your hair needs! We appreciate your kind words and we will definitely pass them along to Joey. We can't wait to see you again soon!

Best regards,

The Team at Richard Ward Hair & Metrospa

Dear Patrice,

Thank you for taking the time to leave such a kind review. It was a pleasure having you at our salon and we are delighted to hear that you had an excellent experience.

Our team strives to provide the highest level of service and we are so happy that we were able to exceed your expectations. We hope to see you again soon for your next hair appointment.

Warm regards,
Team at Richard Ward Hair & Metrospa

Hi Judith!

Thank you so much for taking the time to leave us a review. We are delighted to hear that Ella was able to understand and achieve the color tones you envisioned. We are lucky to have such a talented stylist on our team who truly listens to our clients' desires.

We always strive to provide our clients with the best possible hair and spa experience, so it's wonderful to know that we were able to meet your expectations. We hope to see you again soon and help you achieve your hair goals!

Best,
The team at Richard Ward Hair & Metrospa

Hi Pauline,

Thank you so much for taking the time to leave us a review about your recent visit to our salon. We are so happy to hear that you had a great hair cut from Delta, she is truly amazing at what she does!

We are grateful for your kind words and appreciate the trust you have in our team. We always strive to provide the best services and experiences for our clients, and it's wonderful to know that we have exceeded your expectations once again.

Thank you for choosing us for your hair needs and we look forward to seeing you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Alexandra,

We are delighted to hear that you had a satisfying experience at our salon. We truly appreciate your kind words and are glad to know that you are happy with Kathy and Patrick's work. They are both talented and dedicated members of our team.

We would love to welcome you back to our salon soon. Our team at Richard Ward Hair & Metrospa is committed to providing top-notch services and ensuring that our clients leave feeling happy and satisfied.

Thank you for choosing our salon and taking the time to share your positive review. We can't wait to see you again!

Best,
The team at Richard Ward Hair & Metrospa

Dear Julie,

Thank you so much for taking the time to share your feedback following your recent visit. We’re delighted to hear that you were pleased with Adolfo’s service and the quality of your cut. We’ll be sure to pass along your kind words to him.

We truly appreciate your comments regarding the services included and the pricing. As our Salon Director, Adolfo is among the most experienced stylists on our team, and his prices reflect his expertise, precision, and years of experience. We understand that our pricing structure can vary, which is why we aim to offer a range of options to suit different preferences and budgets. Full details, including stylist levels and starting prices (from £85), are always available on our website for clarity when booking.

Regarding additional treatments, such as hydrating or conditioning services, these are always available upon request, but do require extra appointment time and are charged separately based on the treatment selected. Please rest assured that we exclusively use premium products at the backwash, including Kerastase, Shu Uemura, and Oribe, with Adolfo personally tailoring product choices to each client’s hair needs.

As for refreshments, we partner with an external team to provide a curated bar and kitchen service, allowing us to focus fully on delivering exceptional salon experiences. Pricing for these optional services is listed under “Bar and Kitchen” on our website for transparency.

We genuinely value your feedback, as it helps us continue refining our guest experience. Thank you again for your thoughtful review and for recognising Adolfo’s talent. We hope to welcome you back soon for another visit — and to ensure your next experience is even more enjoyable.

Warm regards,
The Richard Ward Hair & Metrospa Team

Hi Mrs Heynemann,

Thanks for taking the time to leave us a review! We're so glad to hear that you had an excellent experience with our stylist, Patrick.

Here at our salon, providing our clients with professional and talented service is our top priority. We're thrilled that Patrick was able to meet your expectations and give you a great look.

We're grateful for your support, and we look forward to seeing you again soon!

Best,
The team at Richard Ward Hair & Metrospa.

Hi Debbie,

Thank you for leaving such a lovely review about our salon. We are so happy to hear that you had a great experience with us and that Fiona was able to provide you with the perfect hair look. Our team always strives to ensure that our clients receive top-notch service, and we are glad that Fiona was able to make your visit a pleasurable one.

It means a lot to us that you took the time to leave such a kind review. We hope to see you again soon at our salon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Alex,

Thank you for your amazing review! We are thrilled to hear that you had a fabulous experience at our salon. Our team takes great pride in providing top-notch services to our clients. It is always our goal to exceed expectations and we are glad we achieved that with you.

We truly appreciate your support and we hope to see you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Alex,

Thank you so much for taking the time to write us a review. We are thrilled to hear that Megan gave you a great blow dry and that you had a lovely experience. We always strive to provide professional services to our clients and it's great to know that it was achieved during your visit.

Looking forward to having you back at our salon.

Best,
The team at Richard Ward Hair & Metrospa.

Dear Mrs C,

Thank you for your kind words and for taking the time to leave us a review. We are delighted to know that you consider Fiona the best hair cutter in the Western world.

We appreciate your ongoing support and loyalty.

Thank you for always choosing our salon and for being a part of our salon family.

Warmest regards,

The Team at Richard Ward Hair & Metrospa

Hi Emily,

Thank you so much for your kind words and for being a loyal customer for the past 20 years. We are thrilled to hear that you continue to trust Tommy with your haircuts and that he never fails to impress you.

Our team at Richard Ward Hair & Metrospa takes pride in providing exceptional services and creating a comfortable and enjoyable experience for our clients. We are grateful to have you as part of our salon family and look forward to seeing you again soon.

Thank you for your continued support and for choosing us as your go-to salon.

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Diana,

We are thrilled to hear that you love your hair and that Denise has exceeded your expectations with your colour. Our team always strives to provide the best possible service to our clients and it's great to hear that we have delivered on that for you.

We also take pride in ensuring that our clients' hair stays looking great for a good amount of time. Thank you for trusting us with your hair and we look forward to seeing you again.

Best,
The team at Richard Ward Hair & Metrospa

Hi Emma,
Thank you so much for your kind words and for taking the time to review our salon. It's wonderful to hear that you always leave with a fabulous cut! Our team takes great pride in their work and we are thrilled that it shows. We truly value your loyalty and we look forward to welcoming you back for your next visit.
Sincerely,
The Team at Richard Ward Hair & Metrospa

Dear Vivienne,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a great experience at our salon and that you are happy with your new hair color and cut.

Our team takes great pride in providing top-notch services to all our clients, and we are delighted that our colorist Cathy and stylist Nando were able to give you such a positive experience.

We look forward to welcoming you back to our salon and giving you another top-quality service in the future. Thank you for choosing our salon for your hair needs.

Best regards,
The team at Richard Ward Hair & Metrospa

Dear Sue,

Thank you for taking the time to leave such a lovely review for our salon. We truly appreciate your loyalty and trust in Fiona to always give you a great haircut and an enjoyable experience. We are happy to hear that you enjoyed catching up with Fiona during your visit - our team loves getting to know our clients on a more personal level.

We look forward to welcoming you back to our salon for your next appointment.

Warm regards,

The team at Richard Ward Hair & Metrospa

Dear Jane,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our team, especially with Fiona and Kathy. We pride ourselves on providing our clients with the best possible service, and it's always lovely to receive such kind words.

We are glad that we were able to make you feel more like yourself during your visit and that we could address the issue with your hair. We can't wait to see you again tomorrow and work together to create a long-term solution for your hair.

Take care and see you soon.

Best,
The Team at Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had such a wonderful result and experience with Caterina. She is indeed a talented and dedicated member of our team, and we are grateful to have her on board.

We are committed to providing exceptional service and results to each and every one of our clients, and we are thrilled to know that we met your expectations. Your kind words mean a lot to us and we truly appreciate your feedback.

Thank you for choosing our salon and we look forward to seeing you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa

Dear valued customer,

We are thrilled to hear that you are so happy with your recent visit to our salon. Nothing makes us happier than when our customers leave feeling amazing. We will be sure to pass on your kind words to Christiano, who is truly talented and passionate about delivering exceptional haircuts.

Thank you for choosing us for your hair needs, we truly appreciate your support. We look forward to welcoming you back in the future and continuing to exceed your expectations.

Warm regards,

The team at Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience and loved your haircut. It means a lot to our team to know that we were able to meet your expectations.

We hope to see you again soon for another pampering session. Thank you for choosing our salon.

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Emma,

Thank you so much for taking the time to leave such a lovely review! We are so glad that you had a wonderful experience with us and that our stylist was able to work their magic on your hair. We always strive to provide excellent service and it is great to hear that this was reflected in your visit.

We agree, our stylist is not only talented, but also has a great personality and we are lucky to have them as part of our team. We appreciate your kind words and look forward to seeing you at your next appointment, as our stylist always plans ahead for each client.

Thanks again for your feedback and for choosing our salon. We can't wait to have you back!

Best regards,
The team at Richard Ward Hair & Metrospa

Dear Robin,

Thank you so much for taking the time to write such a lovely review of your recent experience at our salon. We are thrilled to hear that you were able to embrace your natural hair and that you were pleased with the results.

We truly appreciate your trust in Thomas and his expertise in helping you achieve a beautiful white/silver look. We will definitely pass along your kind words to him and commend him for his attentive service and thorough explanation of the process.

We are also glad that Edna was able to revitalize your hair with a layered and bouncy style. We understand that time is valuable and we are happy to hear that the longer appointment was worth it for you. We will make sure to relay your positive feedback to Edna and applaud her for her kind and attentive service.

Thank you again for choosing our salon and we look forward to welcoming you back in the future.

Best regards,

The team at Richard Ward Hair & Metrospa

Dear Roslyn,

Thank you so much for your kind words and loyalty to our salon for the past 15 years. We truly appreciate your continued support and we are delighted to hear that you have always been satisfied with our cutting and styling skills.

Our team at Richard Ward Hair & Metrospa takes great pride in providing top-notch services to all of our clients. We are glad to know that we have met your expectations and we look forward to welcoming you back for many more years to come.

Take care and see you soon!

The team at Richard Ward Hair & Metrospa

Dear Elena,
We were thrilled to read your review and we are so happy to hear that you had a wonderful experience with Caterina at our salon. It's great to know that she made you feel welcomed and took the time to understand your hair needs. We will definitely pass on your kind words to her.
We are delighted that you were pleased with your haircut and the gorgeous waves that Caterina created for you. Thank you for recommending her, she truly is exceptional!
We can't wait to welcome you back for your next appointment and we hope to continue providing you with top-notch services.
Sincerely,
The Team at Richard Ward Hair & Metrospa

Hi Shelley,

Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that you had a wonderful hair cut and blow dry with Patrick B and a superb colour with Sarah B. Providing excellent services and a friendly, welcoming atmosphere is what we strive for at our salon. We can't wait to have you back for your next visit!

Warm regards,
The team at Richard Ward Hair & Metrospa

Hi Tom!

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with Cristiano at our salon. Our team truly takes pride in providing top-notch cuts and exceptional customer service. We will make sure to pass along your kind words to Cristiano, even though he might not quite grasp them.

We look forward to welcoming you back and helping you maintain your fabulous hair. Thank you once again for your support.

Warmly,
The team at Richard Ward Hair & Metrospa

Dear Jackie,

Thank you so much for your kind words and for choosing our salon for your hair appointment. We are glad to hear that our team was helpful in booking your appointment and we are excited to have you in for a cut and styling session.

Our stylists are dedicated to providing quality services and creating a positive experience for our clients. We can't wait to show you what we can do!

Thank you again for your feedback and for your support. We look forward to seeing you soon at Richard Ward Hair & Metrospa.

Best regards,
The team at Richard Ward Hair & Metrospa

Hi Gowri Siva, thank you so much for taking the time to share your experience with Jonathan at our salon. We are delighted to hear that you love your haircuts by him. Jonathan is indeed a skilled stylist and we are fortunate to have him as a part of our team. It makes us happy to know that he is able to make you feel comfortable and at ease during your appointments. We hope to continue providing you with the best services and look forward to your next visit. Thank you again for your lovely review! Best, the team at Richard Ward Hair & Metrospa.

Hi Rachel,

Thank you for sharing your recent experience at our salon. We are thrilled to hear that Joey was able to work his magic and give you a fantastic haircut. Our team takes great pride in making our clients feel rejuvenated and refreshed after each visit. We truly appreciate your kind words and look forward to seeing you again soon for your next hair transformation.

Warmly,
The Team at Richard Ward Hair & Metrospa

Hi Louise,

We are thrilled to hear that you have had a positive experience with Cristiano and Lucia at our salon. We pride ourselves on providing excellent service and creating a welcoming atmosphere for our clients.

Cristiano and Lucia are both talented and dedicated members of our team, and we will make sure to pass along your kind words to them.

Thank you for your support and for choosing our salon. We look forward to your next visit!

Best,
The team at Richard Ward Hair & Metrospa

Hey Michelle, thank you so much for your kind words and for taking the time to leave a review! We are so happy to hear that you had a great experience with us and that you love your hair. Our team always strives to provide excellent service and we are glad to hear that we were able to meet your expectations. We hope to see you back at our salon soon for another wonderful experience. Thank you again for choosing us to take care of your hair needs. Have a lovely day! 👋

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Helen!

Thank you so much for your lovely review! We're thrilled to hear that you had a great experience at our salon and that you enjoyed your service with Elettra. We strive to provide impeccable service from the moment you walk through our doors and we're glad to know we delivered. Thank you for recommending us, it means a lot to us.

See you soon!

The team at Richard Ward Hair & Metrospa

Dear Nicola,

Thank you so much for your kind words about Edna! We are delighted to hear that she has been able to provide you with a great hair experience and make your hair more manageable between cuts. We will be sure to pass on your lovely feedback to Edna and the rest of our team.

If there is anything else we can do to further improve your experience with us, please do not hesitate to let us know.

Thank you once again for your support, and we hope to see you soon.

Best Wishes,
The team at Richard Ward Hair & Metrospa

Hi Charlotte,

Thank you so much for your kind review! We are thrilled to hear that you were happy with your recent visit at our salon. Our team is dedicated to providing top-notch services and we're glad we could offer great suggestions for your style. We appreciate your trust in us and are happy that you were pleased with your cut. We look forward to seeing you again soon for your next appointment.

Best regards,

The team at Richard Ward Hair & Metrospa

Hi Harry,

Thank you so much for your kind words and for choosing our salon for your hair needs. We are thrilled to know that you had a great experience with us and that you are happy with our services. Our team takes great pride in providing the best cuts and colors in London, so we are glad that we met your expectations.

We will definitely pass on your compliments to Joey for his sensational cuts. We are lucky to have such a talented stylist on our team.

Thank you for your recommendation and for being a loyal customer. We can't wait to see you again at our salon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Nula,

Thank you so much for your kind words and for being a regular at our salon. We are thrilled to hear that you love our salon and that Thomas and Adolfo have provided you with superb services.

We are constantly striving to provide the best experiences for our clients and we are glad to hear that Thomas and Adolfo have exceeded your expectations. We will make sure to pass along your compliments to them.

We look forward to welcoming you back to our salon soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Dear Emma,
We're delighted to hear that you had another excellent cut and blow dry from Nando! Thank you for taking the time to share your positive experience with us. We are lucky to have such a talented and skilled stylist on our team. We appreciate your loyalty and look forward to seeing you again soon.
Best regards,
The team at Richard Ward Hair & Metrospa

Dear Lara,

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had another fabulous haircut with us at our salon. It means a lot to us that you continue to choose our team for your hair needs.

We are passionate about providing excellent service and a top-notch experience for all our clients, so it's always wonderful to hear that we have met your expectations. We appreciate your support and look forward to seeing you again soon.

Best regards,
The Team at Richard Ward Hair & Metrospa

Hi Sophie, thank you so much for your lovely review! We are thrilled to hear that Thomas has consistently delivered the best colour for you over the years and that you receive compliments on it. We truly value our customers' feedback and are grateful for your continued loyalty to our salon. We will make sure to pass on your kind words to Thomas. We look forward to seeing you again soon at Richard Ward Hair & Metrospa. Best regards, the team at Richard Ward Hair & Metrospa.

Hi Isobel,

Thank you for taking the time to leave us a review! We're so happy to hear that you enjoyed your super wash and blow dry and had a lovely friendly chat with our team. We always strive to provide the best service and create a friendly atmosphere for our clients.

We appreciate your kind words and we look forward to welcoming you back to our salon in the future.

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Ms Luczyc Wyhowska,

Thank you for leaving us such a wonderful review! We are thrilled to hear that you had an excellent experience with us once again. Our team takes pride in providing a warm and welcoming atmosphere for all of our clients, and we are glad to hear that our reception team did just that for you.

Efficiency and pleasantness are two key aspects that we strive for, so we are delighted to know that you experienced them during your visit. We appreciate your loyalty, and we are looking forward to welcoming you back to our salon soon.

Warmest regards,
The Team at Richard Ward Hair & Metrospa

Hi Suzanne!

Thank you so much for taking the time to leave us a review. We are happy to hear that you had a positive experience with our therapist, Gina. Our team strives to ensure that all of our customers feel safe and well taken care of during their visits.

We agree that Gina has a kind and friendly persona, and we are glad that you felt comfortable in her hands. We will make sure to pass on your kind words to her.

We hope to see you again soon at our salon.

Best,
The Team at Richard Ward Hair & Metrospa

Hi Kate,

Thank you so much for your amazing feedback! We are thrilled to hear that you had another great experience with Joey. We are lucky to have such talented and knowledgeable stylists like Joey on our team.

We are always committed to making the right decision for our clients, and we are so glad to hear that Joey did just that for you. We hope to continue providing you with top-notch services and making you feel amazing every time you visit our salon.

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Em,

Thank you for sharing your experience with us. We are disappointed to hear that you did not receive the quality of service that we strive to provide at our salon. We apologize for any inconvenience caused by the stylist being distracted during your appointment. We will address this with our team to ensure it does not happen again.

We value your feedback, and we appreciate you bringing the issue with the use of Velcro rollers to our attention. It is always our priority to listen to our clients' preferences and deliver the style they desire.

We are sorry for the miscommunication regarding the gratuity, and we apologize if it caused any discomfort. Your gesture is greatly appreciated, and we will make sure to pass it on to the stylist.

We hope to have the opportunity to make it up to you in the future and provide you with a fully satisfactory experience. If you would like to contact the salon manager, Gavin Directley [email protected]. He would love to get you scheduled on another occasion for a complimentary blow-dry with another stylist who he feels would better suit your needs.

Thank you again for your review.

Best regards,

The team at Richard Ward Hair & Metrospa

Hi Jennifer,

Thank you so much for your kind words about our salon! We are thrilled to hear that you had a great experience with one of our talented stylists. It is always our priority to provide exceptional hair services and a welcoming environment for our clients.

We appreciate your compliments about our team member's skills and attentiveness. We pride ourselves on delivering fantastic results for our clients and it means a lot to us to know that you were pleased with your haircut and blow dry.

We hope to see you again soon at Richard Ward Hair & Metrospa for another fabulous hair experience!

Best regards,
The team at Richard Ward Hair & Metrospa

Dear Michelle, thank you for sharing your wonderful experience at our salon. We are delighted to hear that you always leave feeling on top of the world after seeing Ryan and Tommy. They truly are worth their weight in gold, and we are lucky to have them on our team. We hope to continue providing you with fabulous cut and blow dry services in the future. Thank you for choosing our salon. Cheers to feeling fabulous! Best, the team at Richard Ward Hair & Metrospa.