Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
595 verified reviews
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Value
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Filter by rating

Best cut ever!

Wendy
10th Sep 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Caterina cut and styled my hair exactly as I described… a real artist and very friendly and professional, thank you!

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Response from Richard Ward Hair & Metrospa

Hi Wendy,

Thank you so much for taking the time to leave us a review. We are delighted to hear that Caterina was able to cut and style your hair exactly as you described. We truly believe our stylists are artists in their own right and it's wonderful to hear that you found Caterina to be friendly and professional.

We will be sure to pass on your kind words to Caterina and the rest of our team. Your satisfaction is always our top priority and we are happy to know that you enjoyed your experience with us.

Best regards,

The team at Richard Ward Hair & Metrospa

Brilliant

Andrew Moffat
10th Sep 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Brilliant - Great - Hair cut and stylist.

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Response from Richard Ward Hair & Metrospa

Hi Andrew,

Thank you for taking the time to leave us this lovely review! We are so happy to hear that you had a brilliant experience with our salon and stylist. It means a lot to our team when our clients are pleased with their haircuts.

We pride ourselves on providing great services and it's wonderful to know that we delivered that for you. We hope to see you again soon for your next hair appointment.

Warm regards,
The team at Richard Ward Hair & Metrospa

A fabulous experience

Liz King
9th Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

I'm a visitor to London and was recommended to Richard Ward by a friend who has been going there for very many years. I wasn't too sure what to expect but I needn't have worried. Everyone was so friendly & welcoming and Jonathan was especially lovely. He's a great stylist and is fantastic at cutting short hair. I highly recommend Richard Ward (and if you have short hair, ask for Jonathan 😀)

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Response from Richard Ward Hair & Metrospa

Hi Liz,
Thank you for taking the time to leave such a lovely review of your recent visit to our salon. We are so pleased to hear that you enjoyed your experience with us as a first-time visitor toto the salon. Jonathan will be delighted to know that he has left such a positive impression on you with his great styling skills, especially with short hair.
Our team takes pride in providing a warm and welcoming atmosphere for all our clients, and we are happy to hear that we have met your expectations.
Thank you for recommending us, we truly appreciate it. We would love to welcome you back again in the future. All the best,
The team at Richard Ward Hair & Metrospa.

Excellent

Samar Allabbad
9th Sep 2025
Team Member: Jeff
5.0
Appointment verified by Phorest

Very good

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Response from Richard Ward Hair & Metrospa

Hi Samar,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience at our salon. Your kind words mean a lot to us and we truly appreciate your support. We hope to have the pleasure of welcoming you back in the near future for another enjoyable visit.
Take care and stay fabulous!
-The team at Richard Ward Hair & Metrospa

Love the salon, but appointment felt rushed

Charlotte
9th Sep 2025
Team Member: Nando
4.0
Appointment verified by Phorest

I always enjoy coming into the salon, Nando is so talented and the atmosphere is wonderful, which is why I travel from France to see him. If I may share some honest feedback: today’s appointment did feel rushed. We started 20 minutes late and finished within 45 minutes, which felt very quick for a complete restyle. My hair looks good, but I feel it could have been even better with a little more time. I completely understand how in demand Nando is, but I wanted to share my perspective as someone who invests a lot to be in his chair.

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Response from Richard Ward Hair & Metrospa

Hi Charlotte,

Thank you so much for taking the time to leave a review. We truly appreciate your kind words about Nando and the wonderful atmosphere of our salon. We are honored that you travel from France to see us and it means a lot to our team.

We apologize for any inconvenience caused by starting your appointment late and for it feeling rushed. We value your honest feedback and we will definitely take it into consideration for future appointments. Our goal is to always ensure our clients leave feeling satisfied with their services.

Thank you again for your loyalty and trust in our salon.

We hope to see you back soon for another hair transformation.

Warmly,
The team at Richard Ward Hair & Metrospa

Haircut

Eileen Kelliher
9th Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy is excellent, an instinctive, gifted hairdresser, a real talent with hair. And fun!

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Response from Richard Ward Hair & Metrospa

Hi Eileen,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had such a great experience with Tommy at our salon. We truly believe that he is a gifted hairdresser and it's wonderful to hear that you agree! We also love that he adds a bit of fun to each appointment.

We can't wait to welcome you back to our salon soon for another fantastic hair experience.

Take care!

The team at Richard Ward Hair & Metrospa

He understands!

Penny D
9th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

He understands what I’m looking for and what cut suits my face & lifestyle. I always feel good in myself after seeing Patrick. Friends often remark on how well-cut my hair is - relaxed French chic!

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Response from Richard Ward Hair & Metrospa

Hi Penny D,

Thank you for taking the time to leave us such a lovely review! We are so pleased to hear that you have enjoyed your experiences with Patrick. It is our goal to always understand the unique needs and style preferences of our clients, so we are happy to hear that Patrick has been able to achieve this for you.

We pride ourselves on providing our clients with a relaxing and enjoyable experience, and we are glad to hear that you always leave feeling good about yourself after visiting us. It's great to hear that your friends have also noticed the results of your visits to our salon - we love helping our clients achieve that effortlessly chic French look!

Thank you again for your kind words, and we look forward to continuing to provide you with excellent service at our salon.

Best regards,

The team at Richard Ward Hair & Metrospa.

Always a great haircut.

Jenny Whiston
8th Sep 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo cuts and styles my hair beautifully. He expertly works wonders to make the best of the effects of alopecia. I always leave the salon very happy.

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Response from Richard Ward Hair & Metrospa

Hi Jenny

Thank you so much for taking the time to share your positive experience with Adolfo at our salon. We are delighted to hear that he has been able to expertly cater to your needs and make you feel happy with your hair despite the challenges of alopecia.

We appreciate your kind words and will make sure to pass on your praise to Adolfo. It's always a pleasure to have you in our salon and we look forward to welcoming you back in the future.

Best regards,
The team at Richard Ward Hair & Metrospa

Cut and blow dry

Poppy Hussey
6th Sep 2025
Team Member: Joey
5.0
Appointment verified by Phorest

I’ve been coming to Joey for nearly 8 years, and there’s a reason I don’t go anywhere else! He does wonders for my curly hair, listens to what I want whilst always giving an honest, professional opinion.

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Response from Richard Ward Hair & Metrospa

Dear Poppy,

Thank you so much for your lovely review! We are thrilled to hear that Joey has been taking care of your curly hair for almost 8 years now. We are glad to be your go-to salon for all your hair needs.

At Richard Ward Hair & Metrospa, our top priority is to make sure our clients leave feeling happy and confident. We are grateful for your trust and loyalty towards our team and services.

We will make sure to pass along your kind words to Joey. He is truly an expert when it comes to curly hair and always strives to listen to his clients and give them the best advice.

Thank you again for your support and we look forward to welcoming you back for many more amazing hair experiences.

Warm Regards,
The team at Richard Ward Hair & Metrospa.

Gina was professional and welcoming

Anonymous
6th Sep 2025
4.0

My first visit to the salon and a little
nervous having entered into the room of 3 very busy receptionists taking calls. I was greeted and asked if it was my first visit( which was nice) so they escorted me to the area Gina would call for me.
I would go back again as everyone seemed friendly (but very busy) but that was nice to see a company doing well at these times.

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Response from Richard Ward Hair & Metrospa

Dear [reviewer],

Thank you for choosing to visit our salon for the first time. We're glad that our receptionists were able to make you feel welcome and at ease during your visit. We pride ourselves on providing a friendly and welcoming atmosphere to all our clients, however busy so we're happy to hear that you experienced that.

We have passed on your valued private feedback to the management team and wanted to suggest the the salon has a much more relaxed environment in the mornings or on Mondays and Wednesdays we have less staff working in the salon.

We look forward to welcoming you back for your next visit. Thank you again for your kind review and for choosing us as your salon.

Warm Regards,
The team at Richard Ward Hair & Metrospa

Ms

Lynda Ronan
6th Sep 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Best haircut in London- do not let this fabulous hairdresser slip through your fingers

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Response from Richard Ward Hair & Metrospa

Dear Lynda,

Thank you so much for your lovely review! We are overjoyed to hear that you had the best haircut in London at our salon.

Our team takes great pride in providing fantastic hair services and we are so glad that we were able to deliver this for you. We truly appreciate your kind words and recommendation to not let this fabulous hairdresser slip through anyone's fingers.

We hope to see you again soon for another amazing experience with us.

Warmly,
The Team at Richard Ward Hair & Metrospa

The best hair day thanks to Mario!

Anonymous
5th Sep 2025
Team Member: Mario
4.5

Mario is absolutely fantastic. I have known him for years and nobody understands my hair as well as he does. Mario always does a beautiful job on my hair.

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for taking the time to leave this wonderful review about Mario at our salon. We are so happy to hear that he has been able to understand your hair needs for years and consistently deliver beautiful results.

We truly value your loyalty and appreciate your feedback. It's reviews like these that motivate our team to continue providing high-quality services to our clients.

We look forward to welcoming you back to our salon for your next hair treatment. Thank you again for choosing Richard Ward Hair & Metrospa.

Best regards,
The team at Richard Ward Hair & Metrospa.

A day to be spoilt!

Rachel Watkins
4th Sep 2025
Team Member: Joey
4.5
Appointment verified by Phorest

My day at Richard Ward is always very special I look forward to spoiling myself with an expensive ‘hairdo’. I am always happy to pay when Joey cuts my hair as he does a brilliant job.

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Response from Richard Ward Hair & Metrospa

Hi Rachel,

Thank you for taking the time to write such a lovely review. We are delighted to hear that you always have a special day at our salon and that you consider it a treat to spoil yourself with an expensive hairdo.

We are so glad to hear that Joey gives you such a wonderful experience with his brilliant haircuts. We will be sure to pass along your kind words to him as it will mean a lot to him and our team.

We can't wait to see you again soon and provide you with another special day at our salon.

Warmly,

The team at Richard Ward Hair & Metrospa

Haircut

Chisholm Wallace
4th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Hi Chisholm,

Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience at our salon. Our team works hard to provide top-notch services in a relaxed environment.

We are happy that you enjoyed our haircut and our Metrospa offerings. We strive to exceed our customers' expectations and it is always a pleasure knowing that we succeeded. Thank you for choosing us for your hair and spa needs.

We appreciate your kind words and look forward to welcoming you back. Let us know if there is anything else we can do for you.

Best,
The team at Richard Ward Hair & Metrospa

Joey

Karen Rogers
4th Sep 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Great haircut that last weeks and that is a true reflection of a great cut. Thank you

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Response from Richard Ward Hair & Metrospa

Dear Karen,

Thank you so much for your amazing review! We are thrilled to hear that your haircut is still looking great even after weeks. We take great pride in providing long-lasting and quality cuts for all of our clients.

We truly appreciate your kind words and we hope to see you again soon. Our team is always here to give you the best experience at our salon. Thank you once again for choosing us and for taking the time to share your feedback.

Best regards,
The team at Richard Ward Hair & Metrospa

Mrs

Bryony Dalrymple
3rd Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Jonathan is absolutely wonderful and cuts my hair so well.

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Response from Richard Ward Hair & Metrospa

Dear Bryony,

Thank you so much for taking the time to leave us a lovely review! We are thrilled to hear that you had such a wonderful experience with Jonathan at our salon. Our team takes pride in providing top-notch services, and we're glad he was able to give you a great haircut.

Your kind words mean the world to us and we will be sure to pass them on to Jonathan as well. It's always a pleasure to have you in our salon, and we can't wait to see you again soon.

Best wishes from the entire team at Richard Ward Hair & Metrospa.

Sarah does magic, great kindness & hair subtle to great effect.

Eugenie van Nispen
3rd Sep 2025
Team Member: Sarah
5.0
Appointment verified by Phorest

Always happy to see Sarah. I go for subtle touch ups and have made an excellent transition to natural grey and high or occasional low lights to blend. And keep it looking fresh and healthy. On top of that she is always very kind and patient with good ideas.

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Response from Richard Ward Hair & Metrospa

Hi Eugenie,

Thank you so much for taking the time to leave such a lovely review. It's wonderful to hear that you have been pleased with your experiences at our salon and especially with Sarah.
We are glad to know that she has helped you achieve a natural look while keeping your hair feeling fresh and healthy. It's also delightful to hear that you appreciate her kindness and patience, as well as her good ideas.
Your satisfaction is our top priority and we are delighted to have Sarah as part of our team.
Thank you for choosing our salon and for your kind words.
We hope to continue providing you with exceptional service in the future.

Best regards,

The team at Richard Ward Hair & Metrospa

Short and sweet.

Valerie Sheldon
2nd Sep 2025
Team Member: Vita
5.0
Appointment verified by Phorest

A very happy half an hour
Vita was swift and charming turning my flaky brittle dry nails into short square attractive nails…delighted.

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Response from Richard Ward Hair & Metrospa

Dear Valerie,

We are delighted to hear that you had a positive experience at our salon with Vita! Our team at Richard Ward Hair & Metrospa always strives to provide swift and charming service to our clients. It's great to know that Vita was able to transform your nails into a short, square and attractive shape. We hope you left feeling happy and pampered during your visit.

Thank you for taking the time to share your feedback with us, we truly appreciate it. We look forward to welcoming you back for your next appointment and achieving the same level of satisfaction with our services.

Sincerely,

The team at Richard Ward Hair & Metrospa

Perfect - thank you - very grateful

Amanda
2nd Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Exactly what I hoped for and better. Grateful to Tommy, his sense of style and technical expertise.

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Response from Richard Ward Hair & Metrospa

Hi Amanda,

Thank you for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience at our salon and that Tommy's styling and technical expertise met your expectations. We appreciate your trust in our team and we hope to see you again soon for another fabulous hair experience.

Thank you for your support and for choosing our salon.

Best regards,

The team at Richard Ward Hair & Metrospa

Another Great Haircut!

Lois
1st Sep 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Great cut and blow dry. Megan is a brilliant stylist , she is a good listener who understands her clients well and is a really competent hairstylist.

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Response from Richard Ward Hair & Metrospa

Hi Lois,

Thank you so much for taking the time to leave a review for our salon. We truly appreciate your kind words about Megan and are thrilled to hear that you had a great experience with us.

Our team at Richard Ward Hair & Metrospa takes pride in our stylists' skills and customer service, and Megan is no exception. We will be sure to pass along your compliments to her.

Thank you again for choosing our salon for your hair needs. We hope to see you again soon!

Best,

The Team at Richard Ward Hair & Metrospa

Wash and blow

Rhian Haggett
1st Sep 2025
Team Member: Megan
5.0
Appointment verified by Phorest

First time visit to Richard Ward hair salon. Megan is friendly and did a fabulous job as did Maddie with Charlotte my daughter. Kelly did the skin test as we plan to get colours done there.

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Response from Richard Ward Hair & Metrospa

Hello Rhian Haggett,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you and your daughter Charlotte had a great experience at our salon, and we are especially glad to know that our team members Megan, Maddie, and Kelly took such good care of you both.

We pride ourselves on creating a friendly and welcoming atmosphere, and we are delighted that you felt comfortable during your first visit with us. We look forward to seeing you again soon for your color appointments - we are confident you will love the results!

Sending warm wishes from the team at Richard Ward Hair & Metrospa.

Cut and blow dry at Richard Ward

Gabriella Marshall
31st Aug 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy is a very talented stylist - I’m always happy with the outcome of my visit. Staff are always friendly and welcoming.

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Response from Richard Ward Hair & Metrospa

Dear Gabriella,

Thank you so much for sharing your kind words about Tommy and our salon! We are thrilled to hear that you are always happy with the outcome of your visit. Our team takes great pride in delivering exceptional services to all of our clients.

It's wonderful to hear that our staff is always friendly and welcoming. We want everyone who visits our salon to feel comfortable and at ease. We will be sure to pass along your feedback to Tommy and the rest of our team.

Thank you again for your lovely review. We can't wait to see you again soon at Richard Ward Hair & Metrospa!

Best,
The Team at Richard Ward Hair & Metrospa

Great cut - thanks so much

Josh Nunn
31st Aug 2025
Team Member: Tommy
5.0

Welcoming, efficient and friendly!

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Response from Richard Ward Hair & Metrospa

Hi Josh,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our team to be welcoming, efficient, and friendly. We always strive to provide the best experience for our clients, so it means a lot to us to receive your positive feedback.

We also appreciate your kind words about our team's service and atmosphere. We aim to create a warm and inviting environment for all our clients, and we're happy to hear that you felt welcomed during your visit.

We hope to see you again soon for another great experience! Take care!

Best,
The Team at Richard Ward Hair & Metrospa

Fantastic service as ever from Patrick

Alison Shutt
29th Aug 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick has cut my hair for many years and I wouldn't have anyone else cut my hair. His cutting and blow drying skills are transformational producing wonderful French flair. I always leave the salon totally rejuvenated. Many thanks Patrick for your phenomenal expertise, dedicated service and reassurance.

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Response from Richard Ward Hair & Metrospa

Dear Alison,

Thank you so much for taking the time to leave us such a lovely review about your experience at our salon. We are so happy to hear that you have been a loyal client of our stylist Patrick for many years now. It means a lot to us to know that you trust him to give you the perfect haircut every time.

We couldn't agree more about Patrick's incredible cutting and blow drying skills – he truly has a talent for creating that wonderful French flair. It's amazing how a good haircut can make us feel rejuvenated and we are thrilled that you leave our salon feeling that way.

We will be sure to pass on your kind words to Patrick and the rest of our team. Thank you for your continued support and for choosing our salon. We can't wait to welcome you back for your next transformational hair appointment.

Warmly,
The Team at Richard Ward Hair & Metrospa

Fantastic

Anonymous
29th Aug 2025
5.0

Fantastic once again, Joey is always professional and understands what his client wants, would highly recommend anyone to go and see Joey.

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you for taking the time to leave such a positive review for Joey at our salon. We're delighted to hear that he continues to provide you with the professional and high-quality service that we strive for at Richard Ward Hair & Metrospa. We couldn't agree more that Joey is fantastic at understanding and delivering on our client's needs and we appreciate you recommending him to others.

We value your support and look forward to welcoming you back for your next visit.

Best regards,
The team at Richard Ward Hair & Metrospa

Cristiano is the best…

Shelley C
29th Aug 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Amazing haircut and service, as always with Cristiano.

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Response from Richard Ward Hair & Metrospa

Hi Shelley, thank you for leaving such a lovely review about your recent visit! We're so pleased to hear that you had an amazing haircut and enjoyed the service provided by Cristiano. He really is a talented stylist and we're lucky to have him as part of our team.
Thank you for choosing our salon and we hope to see you again soon for another great experience.
Best, the team at Richard Ward Hair & Metrospa.

Kings

Anonymous
28th Aug 2025
5.0

She was very good and professional.

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Response from Richard Ward Hair & Metrospa

Hi there,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with Kinga. Our goal is to always provide excellent and professional services to our clients.

We appreciate your support and look forward to welcoming you back to our salon in the future. Have a wonderful day!

Best regards,

The team at Richard Ward Hair & Metrospa

Miracle worker

Chessy Tudor-Williams
28th Aug 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

My hair was in a terrible state when I arrived, really brittle, with no shape and in major need of a re-vamp! Fiona gave me great advice, cut it so beautifully and was so patient in getting the blow dry and style perfect. I left the salon feeling like a new woman. A massive thank you

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Response from Richard Ward Hair & Metrospa

Hi Chessy,

First of all, we want to thank you for taking the time to leave a review. We are happy to hear that you left our salon feeling like a new woman. That is exactly our goal with each and every client.

We are glad that you had a positive experience with Fiona. She is truly dedicated to providing great advice and giving beautiful cuts. We will definitely pass along your kind words to her.

We hope to see you back at our salon soon for another pampering session. Thank you for choosing us to help revamp your hair. Have a great day!

Best regards,

The team at Richard Ward Hair & Metrospa

Lou and sabina

Sophie
28th Aug 2025
Team Member: Lou
5.0
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Hi Sophie,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had an excellent experience at our salon. We are always striving to provide the best service to our clients, and it means a lot to us to hear that we have succeeded.

We hope to see you again soon at our salon. Thank you for choosing us and for supporting our business. Have a fantastic day!

Best regards,

The team at Richard Ward Hair & Metrospa

Happy customer

C
28th Aug 2025
Team Member: Adolfo
4.5
Appointment verified by Phorest

Left v. satisfied!

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Response from Richard Ward Hair & Metrospa

Hi C,

Thank you for taking the time to share your experience with us. We are so pleased to hear that you left our salon satisfied! Our team at Richard Ward Hair & Metrospa always strives to provide top-quality service to all of our clients.

We appreciate your kind words and hope to see you again soon for another visit. Thank you for choosing our salon for your hair and spa needs. We truly value your support.

Best regards,
The team at Richard Ward Hair & Metrospa

CLASS ACT

Alexis
26th Aug 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

Fiona is a top class hairdresser who offers a
rare combination of expertise - and
artistic flair.
Fiona is meticulous at cutting and styling.
She communicates well
and really listens to the wishes of her many long standing loyal clients .

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Response from Richard Ward Hair & Metrospa

Hi Alexis, thank you for taking the time to leave us a review. We are so glad to hear that you had a great experience with our stylist Fiona. We pride ourselves on providing a high level of expertise and artistic flair, so we are delighted that this came across in your visit. Fiona is truly dedicated to her craft and we are happy that you were able to experience her meticulous cutting and styling. Communication and listening to our clients' wishes is something we value greatly at our salon, so it is wonderful to hear that Fiona has excelled in this area.
Thank you again for your kind words. We hope to welcome you back to our salon in the future.
Best regards,
The team at Richard Ward Hair & Metrospa.

Hot waxing

ASHLEY BERRY
26th Aug 2025
Team Member: Gina
4.5
Appointment verified by Phorest

Gina’s always cheerful, professional and gets the job done! happy to return for top notch service.

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Response from Richard Ward Hair & Metrospa

Hi Ashley,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that Gina provided you with cheerful, professional, and top-notch service during your visit to our salon.

We truly appreciate your support and look forward to welcoming you back in the future. Our team at Richard Ward Hair & Metrospa will always strive to provide our clients with the best possible experience.

Thanks again for your kind words!

Best,
The Team at Richard Ward Hair & Metrospa

Fantastic service as always

Rosie
26th Aug 2025
Team Member: Lou
5.0
Appointment verified by Phorest

Lou is the best colourist I’ve ever been to - I first started seeing her over a year ago when I was very unhappy with my hair (after a bad experience at a different salon) and she has helped to gradually transform it whilst still keeping it healthy. She always understands what I want and is a wonderful person to talk to while she works! I can’t recommend her enough.

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Response from Richard Ward Hair & Metrospa

Hi Rosie,

Thank you so much for taking the time to leave this lovely review for Lou. We are so glad to hear that you have been happy with her services and that she has been able to transform your hair while keeping it healthy. We couldn't agree more - she truly is a wonderful person and talented colourist.

We always strive to provide a pleasant and enjoyable experience for our clients, and it sounds like Lou has done just that for you. We appreciate your recommendation and are grateful to have you as a loyal client. We hope to see you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Stoneham

Ellie
21st Aug 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy is the best!

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Response from Richard Ward Hair & Metrospa

Hi Ellie,

Thank you for leaving such a lovely review about Tommy! We are so glad to hear that you had a great experience with us at our salon. It means a lot to us that you took the time to share your positive thoughts.

We will definitely pass on your kind words to Tommy, as he is truly a valued member of our team. It's wonderful to know that he provided you with exceptional service.

We can't wait to see you again at the salon soon! Thank you again for your support.

Warmly,
The team at Richard Ward Hair & Metrospa

Haircut with Joey

Charlotte O’Rourke
21st Aug 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Delighted as always! Joey is just the best

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Response from Richard Ward Hair & Metrospa

Hi Charlotte,

Thank you for taking the time to leave a review! We are thrilled to hear that you had a great experience with Joey. He truly is the best and we are lucky to have him on our team.

We always strive to provide exceptional service and we are happy to know that we met your expectations. We hope to see you again soon at our salon.

Best,
The team at Richard Ward Hair & Metrospa

Review

Lindsey
19th Aug 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Always a great experience - the best stylist! 😊

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Response from Richard Ward Hair & Metrospa

Hi Lindsey,

Thank you so much for your lovely review! We are thrilled to hear that you had a great experience with us and that you consider our stylist the best. We strive to provide exceptional service to all our clients and we are delighted to know that we have achieved this with you.

We look forward to seeing you again soon for another fabulous hair and metrospa experience!

All the best,
The Team at Richard Ward Hair & Metrospa

Recent visit

Lies Tam
19th Aug 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

As usyal I had a very good visit with everyone being so welcoming!!… Patrick gave me a lovely haircut… I look forward to seeing everyone at my next appointment.

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Response from Richard Ward Hair & Metrospa

Hello Mrs Tam,

Thank you for taking the time to leave us a review! We are delighted to hear that you had a great visit at our salon. Our team strives to create a welcoming atmosphere for all our clients.

We are happy to hear that Patrick gave you a lovely haircut. We will be sure to pass along your kind words to him.

We can't wait to see you again at your next appointment. Thank you for choosing our salon and we look forward to welcoming you back!

Warmly,
The Team at Richard Ward Hair & Metrospa

Super, as always!

Lucy
16th Aug 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Robert is a master craftsman and did a wonderful job cutting my hair as always, and combined with George's super high/low lights, I felt thoroughly renewed!

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Response from Richard Ward Hair & Metrospa

Dear Lucy,

Thank you so much for taking the time to leave us this lovely review. We are thrilled to hear that you were happy with your recent visit to our salon. Our team of talented stylists take pride in their work and it's wonderful to know that you felt thoroughly renewed after your haircut by Robert and highlights by George.

We look forward to seeing you again soon and we'll be sure to pass on your kind words to the team. Thank you for choosing our salon for your beauty needs!

Best regards,
The team at Richard Ward Hair & Metrospa

Always a Happy Experience

Lynda MacEvoy
16th Aug 2025
Team Member: Delta
5.0
Appointment verified by Phorest

Both my husband and I see Delta. We love Delta and have known her for a long time. Her attention to detail is remarkable and we trust her completely.
The whole salon experience usually makes for a great day and everyone is delightful and welcoming.

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Response from Richard Ward Hair & Metrospa

Hi Lynda,

Thank you so much for taking the time to leave such a lovely review about your experience with our stylist Delta. We are thrilled to hear that you and your husband are both happy with her services and have known her for a long time.

It makes us so happy to hear that you appreciate Delta's attention to detail and have complete trust in her. Your satisfaction and confidence in our stylists is always our top priority.

We also love hearing that the overall salon experience was great for you and made your day even better. Our team takes pride in providing a delightful and welcoming environment for all our guests.

Thank you again for your kind words and your ongoing support. We can't wait to welcome you back to our salon again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent

Swainbank Geoffrey
15th Aug 2025
Team Member: Adolfo
4.5
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Dear Swainbank Geoffrey,
Thank you for taking the time to leave us a review. We really appreciate your kind words and are delighted to hear that you had an excellent experience at our salon.
Our team strives to provide top-notch services and we are thrilled that we were able to meet your expectations. Your satisfaction is important to us and we always aim to go above and beyond for our clients.
We look forward to welcoming you back to our salon soon. Thank you again for your review and for choosing our salon.
Sincerely,
The team at Richard Ward Hair & Metrospa

RJ

Rachael Jones
15th Aug 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Amazing experience- felt completely safe in her hands and pampered. Thank you ⭐️⭐️⭐️⭐️⭐️

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Response from Richard Ward Hair & Metrospa

Hi Rachael, thank you so much for the kind review! We are so glad to hear that you felt safe and pampered during your visit. Our team works hard to ensure all of our clients have a wonderful experience. Your support means the world to us! We can't wait to see you again soon at Richard Ward Hair & Metrospa. Take care!
From all of us at Richard Ward Hair & Metrospa

Pinkie

Pippa
15th Aug 2025
Team Member: Pinki
5.0
Appointment verified by Phorest

A lovely woman, professional and friendly.

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Response from Richard Ward Hair & Metrospa

Hi Pippa,

Thank you for taking the time to leave a review. We are thrilled to hear that you had a positive experience with our team at Richard Ward Hair & Metrospa. Our staff takes great pride in providing a professional and friendly environment for all of our clients.

We hope to see you again soon for another lovely visit!

Best,
The team at Richard Ward Hair & Metrospa

Thanks

Lorraine Rossdale
14th Aug 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Amazing as always !

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Response from Richard Ward Hair & Metrospa

Dear Lorraine,

Thank you so much for your amazing review! We are thrilled to hear that you had a positive experience at our salon. Our team works hard to provide exceptional service and we are glad that we were able to meet your expectations.

Thank you for choosing our salon and we look forward to seeing you again soon!

Warmly,
The Team at Richard Ward Hair & Metrospa

Hot Wax lightweight

Andreea
14th Aug 2025
Team Member: Gina
5.0
Appointment verified by Phorest

Put me at ease. Warm and professional especially when dealing with a skittish first timer. Left pleased with the result and considering my next booking. Truly a sign of a good all round experience.

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Response from Richard Ward Hair & Metrospa

Dear Andreea,

Thank you so much for taking the time to leave us such a lovely review. It means a lot to our team here at Richard Ward Hair & Metrospa.
We're thrilled to hear that we were able to help put you at ease and provide a warm and professional experience, especially as a first-timer. We always strive to create a comfortable and welcoming environment for all our clients.

We're delighted that you left pleased with the result and are considering your next booking with us. Please do not hesitate to reach out to us if you have any queries or need any assistance in making your next appointment.

Thank you again for choosing our salon and we look forward to welcoming you back soon.

Best Regards,
The Team at Richard Ward Hair & Metrospa

Fab nails

Jill. Holding
14th Aug 2025
Team Member: Vita
5.0
Appointment verified by Phorest

In a very short time Vita made my nails look fab - will be back!

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Response from Richard Ward Hair & Metrospa

Dear Jill,

Thank you for leaving us such a lovely review! We are thrilled to hear that Vita was able to make your nails look fabulous during your visit to our salon. We are delighted to have you as a satisfied customer and look forward to welcoming you back in the future.

Thank you for your support and for choosing our salon for your nail needs. We appreciate your feedback and will make sure to pass on your kind words to Vita. It's always a pleasure to have you in our salon.

We can't wait to see you again soon!

Warmest regards,

The team at Richard Ward Hair & Metrospa

Excellent

susan cussins
14th Aug 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey was brilliant as always, on time, he listens to my concerns and cuts it to my liking so I can relax and enjoy.

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Response from Richard Ward Hair & Metrospa

Hi Susan, thank you for leaving us such a lovely review about your recent visit with Joey at our salon. We are happy to hear that he was able to meet your expectations and give you a haircut that you love. Our team always strives to listen to our clients' concerns and provide a relaxing experience. We appreciate your kind words and look forward to seeing you again soon.
Thank you for choosing Richard Ward Hair & Metrospa. Best,
The Team at Richard Ward Hair & Metrospa.

Fantastic as always!

Cameron Donaldson
13th Aug 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Awesome as always! Enough said

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Response from Richard Ward Hair & Metrospa

Hi Cameron,

Thank you so much for your kind words! We are delighted to hear that you had another amazing experience at our salon. We strive to provide top-notch services to all our valued clients, and it brings us joy to know that we are delivering on that promise.

It's always a pleasure to have you at our salon and we can't wait to see you again. Your continued support means the world to us.

Warmly,
The Team at Richard Ward Hair & Metrospa

Amazing as always

Davina
13th Aug 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Edna always knows just what to do with my hair. Can’t rate her highly enough.

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Response from Richard Ward Hair & Metrospa

Dear Davina,

Thank you so much for taking the time to leave us such a lovely review! We're thrilled that Edna was able to give you a great hair transformation and we're so glad to hear that you were impressed with the result.

We'll make sure to pass along your kind words to Edna, she'll be happy to know that she made your visit a memorable one.

Thank you for choosing our salon and we look forward to seeing you again soon!

Sincerely,
The Team at Richard Ward Hair & Metrospa

Perm plus blow dry

Paula Christian
13th Aug 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Permed by Maria ( superb ) followed by blow dry with Joey also superb- really pleased with my hair

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The best!

Luanna Bicknell
13th Aug 2025
Team Member: Denise
5.0
Appointment verified by Phorest

Denise has been colouring my hair for many years and in my opinion she is the best!

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Response from Richard Ward Hair & Metrospa

Dear Luanna,

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you have been a loyal client of Denise's for many years and that you consider her the best colorist. We couldn't agree more!

It's always a pleasure to have you in our salon and we're glad to know that you trust us to take care of your hair. We appreciate your ongoing support and we look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa