Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 20:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.88
1,098 verified reviews
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Value
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Filter by rating

Great haircut

Katie
21st Jul 2026
Team Member: Tommy
5.0
Appointment verified by Phorest

I have had my haircut by Tommy for the past 15 years. He is brilliant. He cuts hair beautifully and is great company whilst doing so. The team at Richard Ward is very friendly and helpful. I highly recommend the experience. Thank you.

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Flick and go!

Anonymous
18th Jul 2026
5.0

He is simply the best❤️

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our services to be the best - that truly means a lot to our team!

Thank you once again for your support and for choosing our salon.

Best regards,
The team at Richard Ward Hair & Metrospa

Elettra

Lorna Gannon
17th Jul 2026
Team Member: Elettra
5.0
Appointment verified by Phorest

Fantastic experience. Elettra is a magician. She gave me the most beautiful cut

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Response from Richard Ward Hair & Metrospa

Dear Lorna, thank you for taking the time to review your experience at our salon. We are so thrilled to hear that you had a fantastic experience and that Elettra was able to work her magic and give you a beautiful cut. We take great pride in our team's skills and it's always wonderful to hear when our clients are happy with the results. We hope to see you again soon for another great experience. Best, The Team at Richard Ward Hair & Metrospa.

Visits

Julia Prescot
16th Jul 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick has always been wonderful and I have seen him for years and years - as ever a great visit and back again next week!!!

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Response from Richard Ward Hair & Metrospa

Hi Julia,

Thank you for your lovely review of your recent visit to our salon. We're thrilled to hear that you've been a loyal customer of Patrick's for years and that you always have a great experience with us. We can't wait to have you back with us next week!

Our team at Richard Ward Hair & Metrospa values your patronage and we're committed to providing exceptional service each and every time you visit us. Thanks again for your kind words and we look forward to seeing you soon.

Warmly,
The Team at Richard Ward Hair & Metrospa

Excellent

Jenny skinner
14th Jul 2026
Team Member: Nando
5.0
Appointment verified by Phorest

Excellent on every level!

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Response from Richard Ward Hair & Metrospa

Hi Jenny,

Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience at our salon. We strive to provide exceptional services to all of our clients, and it is always gratifying to receive positive feedback.

Thank you for choosing our salon, and we look forward to welcoming you back soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Haircut with Robert

Neil
14th Jul 2026
Team Member: Robert
5.0
Appointment verified by Phorest

Great haircut and fun conversation with Robert.

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Response from Richard Ward Hair & Metrospa

Hi Neil,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great haircut and an enjoyable conversation with Robert. He's certainly one of the best stylists on our team!

We look forward to seeing you again soon and creating more great hair experiences for you!

Best,
The team at Richard Ward Hair & Metrospa

Colour

Debs
14th Jul 2026
Team Member: Kathy
5.0
Appointment verified by Phorest

I have seen Kathy for years and think she always does a fabulous job!

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Response from Richard Ward Hair & Metrospa

Hi Debs,
Thank you so much for taking the time to leave this lovely review! We always strive to provide exceptional services and it's great to hear that you have been a satisfied client of Kathy's for years. We will definitely share your kind words with her.
We can't wait to welcome you back to the salon for your next visit. Our team at Richard Ward Hair & Metrospa is always here to provide you with the best salon experience.
Warm regards,
The team at Richard Ward Hair & Metrospa

Appointment today

Frances Luczyc Wyhowska
13th Jul 2026
Team Member: Lucia
5.0
Appointment verified by Phorest

Excellent and enjoyable

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Response from Richard Ward Hair & Metrospa

Hi Frances, thank you for taking the time to leave us a review. We're so happy to hear that you had an excellent and enjoyable experience at our salon. Our team works hard to create a relaxing and welcoming atmosphere for our clients. We truly appreciate your kind words and hope to see you again soon. Take care! Team at Richard Ward Hair & Metrospa

The best salon and experience

Alison Kibler
11th Jul 2026
Team Member: Tommy
5.0
Appointment verified by Phorest

This was my first visit for the occasion of my daughter’s wedding. The welcome on arrival, the service, and result was exceptional! The best hairdressing experience ever! If only I lived near this would be my choice for everything! Simply delighted!

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Response from Richard Ward Hair & Metrospa

Hi Alison,

Thank you so much for leaving such a wonderful review about your recent visit to our salon for your daughter's wedding. We are thrilled to hear that you had an exceptional experience from the moment you walked through our doors. Our team strives to provide the best service and results to all of our clients, and we are delighted to know that we surpassed your expectations.

We truly appreciate your kind words and we would be honored to have you as a regular client if you lived near us. We hope that your daughter's special day was even more memorable with a fabulous hairstyle. We can't wait to have you back at our salon for any future occasions.

Best wishes,
The Team at Richard Ward Hair & Metrospa

Always 5 star treatment at RE

Michelle
11th Jul 2026
Team Member: Maddie
5.0
Appointment verified by Phorest

Popped in for a quick wash & blow dry with the amazing Maddie. Everyone at RW goes above & beyond with customer service & care. Would never go anywhere else.

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Response from Richard Ward Hair & Metrospa

Hi Michelle,

Thank you so much for sharing your experience at our salon. We are delighted to hear that you had a great time with Maddie and received exceptional customer service from our team.

It is our goal to always go above and beyond for our clients, and we are glad to know that we have achieved that with you. We truly appreciate your loyalty and trust in our salon.

We look forward to seeing you again for your next hair appointment. Wishing you a lovely day, and thank you for choosing us!

Best,
The team at Richard Ward Hair & Metrospa

Constantly Exceptional Salon

Katie Lecompte
11th Jul 2026
Team Member: Robert
5.0
Appointment verified by Phorest

First time I’d been to Robert for a while. But, as with all the stylists, he is a gifted professional. You always leave feeling a million dollars.

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Response from Richard Ward Hair & Metrospa

Dear Katie,

We are delighted to hear that you had such a wonderful experience with our stylist Robert at our salon. We strive to provide our clients with exceptional services from our talented professionals, and we are so pleased that you left feeling like a million dollars.

We appreciate your continued support and it was our pleasure to have you back at our salon. We hope to see you again soon for another pampering session.

Best Regards,

The team at Richard Ward Hair & Metrospa

Boucher

Ciara
11th Jul 2026
Team Member: Karen
5.0
Appointment verified by Phorest

Love Karen. I always come away feeling fabulous. She listens and just always knows exactly what will work for me.

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Response from Richard Ward Hair & Metrospa

Dear Ciara,

Thank you for your lovely review about Karen! We are thrilled to hear that you always leave the salon feeling fabulous after she works her magic on your hair. At our salon, we prioritize listening to our clients and ensuring that their hair reflects their unique style and personality.

We are proud to have Karen on our team as she has a natural talent for understanding her clients' needs and delivering fantastic results. We appreciate your kind words and we will be sure to pass them along to Karen.

Thank you for choosing our salon and we look forward to seeing you again soon.

Best,
The Team at Richard Ward Hair & Metrospa

Great haircut

Rosie Dunphy
11th Jul 2026
Team Member: Cristiano
5.0
Appointment verified by Phorest

LOVE my new haircut. Wonderful.

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Response from Richard Ward Hair & Metrospa

Dear Rosie,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you love your new haircut! It was our pleasure to provide you with a wonderful experience at our salon.
We appreciate your support and look forward to seeing you again soon. Thank you for choosing our salon for your hair and beauty needs.

Best regards,
The team at Richard Ward Hair & Metrospa

Blow dry by Maddie

Anonymous
11th Jul 2026
Team Member: Maddie
5.0

Brilliant blow dry as always! Thank you Maddie!

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for sharing your wonderful review with us! We are so pleased to hear that you had a brilliant blow dry with Maddie at our salon. We will make sure to pass along your kind words to her.

We look forward to welcoming you back to our salon in the future for another fabulous experience. Thank you for choosing our salon for your hair needs!

Best regards,
The team at Richard Ward Hair & Metrospa

Flattery gets you wverywhere

Rachel watkins
10th Jul 2026
Team Member: Joey
4.0
Appointment verified by Phorest

I have been coming to Richard Ward for over 10 years

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Response from Richard Ward Hair & Metrospa

Hi Rachel, we are so grateful to have had you as a loyal customer for over 10 years! It means a lot to us that you continue to choose our salon for your hair and spa needs. Thank you for taking the time to leave us a review. We truly appreciate it, but a little confused as to why Joey only got one star for the result, as you were so happy with the general appointment. Please let us know if there is anything we can do to make your visits even more enjoyable. Thank you again for your support and for being a part of our Richard Ward family. Best regards, the team at Richard Ward Hair & Metrospa.

haircut

John Soden
10th Jul 2026
Team Member: Ashleigh
4.5
Appointment verified by Phorest

As always efficient and friendly from reception staff through to hair washing and Ashleigh as attentive and thorough as ever.

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Response from Richard Ward Hair & Metrospa

Dear John,

Hello there, we just wanted to thank you for taking the time to leave such a lovely review for us. We are delighted to hear that you had another great experience at our salon, from our friendly reception team to Ashleigh's attentive and thorough service. We truly appreciate your kind words and are happy to have you as a loyal customer.

Our team looks forward to welcoming you back to our salon for your next hair appointment.

Take care,

The team at Richard Ward Hair & Metrospa

Great as always

Alexandra Mcgurk
9th Jul 2026
Team Member: Ella
5.0
Appointment verified by Phorest

Ella is a brilliant colourist and always listens carefully to my questions and makes great suggestions. I always enjoy my visits to the salon - the experience and the results.

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Response from Richard Ward Hair & Metrospa

Hi Alexandra,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had a great experience with Ella and that you are happy with the results.

We really appreciate your kind words about our salon and Ella's skills as a colorist. We are pleased to hear that she listened to your questions and provided you with helpful suggestions. We are glad that you enjoyed your visit to our salon, and we hope to see you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Very pleaesd

Glenys
9th Jul 2026
Team Member: Nando
4.0
Appointment verified by Phorest

Very happy with my cut

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Response from Richard Ward Hair & Metrospa

Dear Glenys,

Thank you for taking the time to leave us a review. We are thrilled to hear that you are very happy with your recent cut at our salon. Our team takes great pride in providing exceptional service, and we are glad to have met your expectations.

We hope you had a positive experience and look forward to welcoming you back for your next appointment.
Thank you again for choosing our salon and for your kind words. See you soon!

Best,
The Team at Richard Ward Hair & Metrospa

Adolfo - Amazing Hair Cut

Angela Sofia
9th Jul 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

Absolutely fantastic hair cut and blow dry!!!

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Response from Richard Ward Hair & Metrospa

Hi Angela Sofia,

Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an absolutely fantastic hair cut and blow dry with us. Our team works hard to ensure that every guest has a great experience, and it's always nice to hear that we've succeeded.

We hope to see you again soon for another great visit at Richard Ward Hair & Metrospa.

Best,
The team at Richard Ward Hair & Metrospa

The Best

Tim Wright
7th Jul 2026
Team Member: Richard
5.0
Appointment verified by Phorest

The young man has promise: he is charming, charismatic and SO good looking!

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Response from Richard Ward Hair & Metrospa

Hi Tim,
Thank you for taking the time to leave a review. We are delighted to hear that you had a positive experience with our team member. We strive to provide excellent service to all of our clients and it's wonderful to hear that this was reflected in your visit.
We appreciate your kind words and hope to see you again soon at Richard Ward Hair & Metrospa.
Best,
The team at Richard Ward Hair & Metrospa

Man’s haircut

Ian Barby
7th Jul 2026
Team Member: Delta
4.5
Appointment verified by Phorest

Delta is always very professional and takes great care to get it all right.

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Response from Richard Ward Hair & Metrospa

Hi Ian,

Thank you so much for leaving such a lovely review for our salon. We really appreciate your kind words about Delta and are happy to hear that she provided you with a professional service and great care. We always strive to ensure that our clients are satisfied with their experience at our salon.

We hope to see you again soon at Richard Ward Hair & Metrospa.

Best wishes,
The team at Richard Ward Hair & Metrospa

More than just hair

Karine Bedrossian
7th Jul 2026
Team Member: Richard
5.0
Appointment verified by Phorest

Richard made me feel very comfortable and gave honest feedback whilst also making me feel brave enough for a change. Very glad I chose him.

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Response from Richard Ward Hair & Metrospa

Dear Karine,

We are thrilled to hear that Richard made your visit a comfortable and enjoyable one. Our team always strives to provide honest feedback and empower our clients to embrace change. We are glad that you chose Richard and hope to see you again soon.

Thank you for sharing your experience with us; it means a lot to our team. We look forward to welcoming you back to our salon.

Best wishes,

The team at Richard Ward Hair & Metrospa

Maddie is brilliant

Mary Nightingale
6th Jul 2026
Team Member: Maddie
5.0
Appointment verified by Phorest

I am a huge fan of Maddie. She does my blowdry every week, and is always excellent. Maddie has outstanding people skills. She listens well, and instinctively understands exactly what I need. Her abilities and confidence belie her young age. She is a total star in the making!

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Response from Richard Ward Hair & Metrospa

Hi Mary,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you are a huge fan of Maddie and that she consistently provides you with excellent blowdries. We couldn't agree more about her outstanding people skills and her ability to understand and fulfill the needs of her clients. We are proud to have her on our team and we know she has a bright future ahead of her.

We truly appreciate your continued support and look forward to welcoming you back for your next appointment with us.

Warmly,
The team at Richard Ward Hair & Metrospa

Hair trim and dry

Caroline Hiwez
6th Jul 2026
Team Member: Nando
5.0
Appointment verified by Phorest

Totally amazing been with him for 20 years now and still as fantastic as ever. Love his humour and banter too.

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Response from Richard Ward Hair & Metrospa

Hi Caroline,

Thank you so much for your kind words and loyalty to our salon for the past 20 years! We are thrilled to hear that you continue to have a fantastic experience with us. Our team takes pride in being able to provide top quality hair and spa services, as well as creating a friendly and welcoming atmosphere for all of our clients. We will be sure to share your feedback with Richard and our team. Thank you again for choosing our salon and we look forward to seeing you soon!

Best,
The Team at Richard Ward Hair & Metrospa

Such a treat ❤️

Liz Coleman
6th Jul 2026
Team Member: Richard
5.0
Appointment verified by Phorest

This is my second time back and I’ve loved the experience so much. Kelly coloured and Richard then cut. I just feel I can’t go anywhere else now!

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Response from Richard Ward Hair & Metrospa

Hi Liz,

Thank you so much for your kind review! We are thrilled to hear that you have loved your experience at our salon not just once, but twice now. We take pride in providing exceptional services and it brings us joy knowing that you have found your go-to place for your hair needs.

We will definitely pass along your compliments to Kelly and Richard for their excellent work. We agree that they are both amazing stylists and we feel lucky to have them as part of our team.

We look forward to welcoming you back for your next appointment and providing you with another enjoyable experience. Thank you for choosing our salon.

Best regards,
The team at Richard Ward Hair & Metrospa.

Hair colouring

Ellen Good
5th Jul 2026
Team Member: David
5.0
Appointment verified by Phorest

Absolutely brilliant treatment from start to finish. David explained everything he was going to do and finished hair colour and style was just as I had hoped - beautiful 😻

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Response from Richard Ward Hair & Metrospa

Hi Ellen Good,

Thank you so much for leaving us a lovely review! We really appreciate your kind words about your experience at our salon. We're happy to hear that David took the time to explain the treatment and that your hair turned out exactly as you wanted. That's what we strive for!

We're so glad that you had a great experience and we hope to see you again soon for another amazing treatment. Have a beautiful day!

Best,
Team at Richard Ward Hair & Metrospa

Edna - memory form express

Bea Ballard
4th Jul 2026
Team Member: Edna
5.0
Appointment verified by Phorest

Edna has literally transformed my hair over the last few years. It has gone from being short and weak to long, thick again and so sons easy to manage. She encouraged (and gave me the confidence) to grow it, advised me to try keratin treatments to control the frizz and totally updated my style. She really is the best !

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Response from Richard Ward Hair & Metrospa

Hi Bea!

We are so happy to hear that Edna was able to transform your hair over the last few years! We love hearing about the positive experiences our clients have at Richard Ward Hair & Metrospa. It's amazing that your hair has gone from weak to long and thick again, and even easier to manage. We are so glad that Edna encouraged you to grow your hair and gave you the confidence to do so. The keratin treatments seem to have been a game changer for controlling frizz and we are pleased to have updated your style. Thank you for choosing us and we hope to see you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Wonderful Experience

Debra
4th Jul 2026
Team Member: Richard
5.0
Appointment verified by Phorest

Having my hair cut and styled by Richard was a fantastic treat. He totally transformed my frazzled, over-processed hair so it is now well on the way to being healthy again! A thoroughly wonderful experience.

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Response from Richard Ward Hair & Metrospa

Hi Debra, thank you so much for leaving such a wonderful review of your experience at our salon.
We hope to see you again soon for another wonderful experience.
Best,
The Team at Richard Ward Hair & Metrospa

Usual brilliance as well as likeability!

Gilly Little
3rd Jul 2026
Team Member: Robert
5.0
Appointment verified by Phorest

As always excellent

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Response from Richard Ward Hair & Metrospa

Hi Gilly,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience at our salon. We always strive to provide exceptional service to our clients.

If there is anything else we can do for you, please don't hesitate to reach out. We would love to see you again soon and continue to provide you with the best hair and spa services.

Take care,
The team at Richard Ward Hair & Metrospa

⭐️⭐️⭐️⭐️⭐️

Gaby Briggs
2nd Jul 2026
Team Member: Robert
5.0

Wonderful as always!

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Response from Richard Ward Hair & Metrospa

Hi Gaby, thank you so much for leaving such a lovely review! We're thrilled to hear that you had a wonderful experience at our salon. It's always our goal to ensure that all our clients are happy and satisfied with our services. We truly appreciate your kind words and we hope to see you again soon. Take care!
Sincerely,
The team at Richard Ward Hair & Metrospa

Brill

Beth
2nd Jul 2026
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Always great

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Response from Richard Ward Hair & Metrospa

Hi Beth,

We are delighted to hear that you had a great experience at our salon! Thank you so much for taking the time to leave us a review. Your kind words mean a lot to us and we are so glad that you enjoyed your visit.

We always strive to provide our clients with the best service possible, and it's always lovely to hear when we have succeeded. We would love to see you again soon and help you achieve your desired look.

Thank you again for your support, and we look forward to welcoming you back to Richard Ward Hair & Metrospa!

Best regards,
The team at Richard Ward Hair & Metrospa

Adolpho worked his magic!

Lucinda Grant
2nd Jul 2026
Team Member: Adolfo
4.5
Appointment verified by Phorest

Adolpho cuts my hair so well, always relaxing to be in his chair

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Response from Richard Ward Hair & Metrospa

Hi Lucinda,
Thank you so much for leaving us a review! We are delighted to hear that Adolpho always cuts your hair so well and that your time in his chair is always relaxing. We pride ourselves on providing a comfortable and enjoyable experience for all of our clients.
We appreciate your kind words and look forward to seeing you again soon.
Best wishes,
The team at Richard Ward Hair & Metrospa

Fabulous!

Elaine taylor
1st Jul 2026
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Always receive a warm welcome at the salon and the best hair cut / experience from Ashleigh. Managed to know exactly want I want or suits best and cuts to perfection .

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Response from Richard Ward Hair & Metrospa

Dear Elaine,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you always receive a warm welcome at our salon. We take pride in providing a welcoming and friendly atmosphere for all of our clients.

It's fantastic to hear that you have had the best haircut and experience from Ashleigh.

We are grateful for your continuous support, and we look forward to welcoming you back to our salon soon.

Best regards,

The Team at Richard Ward Hair & Metrospa

Mrs

Ann Marie Starr
1st Jul 2026
Team Member: Jeff
4.5
Appointment verified by Phorest

Always a pleasure to be with you.,
Then staff at the front of house and the woman at the coat check are always very nice , polite and helpful . Also cheerful ! Can’t stand the very loud music . We have to shout to talk !

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Response from Richard Ward Hair & Metrospa

Dear Ann Marie,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that your experience at our salon was a pleasure and that our front-of-house staff and coat check attendant were polite, helpful, and cheerful.

We understand that loud music can be bothersome, and we apologize for any inconvenience. Feel free to get Jeff to adjust the volume in the future to ensure a more enjoyable visit.

Thank you again for your feedback and for choosing our salon. We look forward to welcoming you back for another great experience.

Best,
The Team at Richard Ward Hair & Metrospa

Fingers and Toes

Dawn
1st Jul 2026
Team Member: Kinga
5.0
Appointment verified by Phorest

It’s always a pleasure to see Kinga . She has a lovely , sunny personality , she’s professional and her work is great !

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Response from Richard Ward Hair & Metrospa

Dear Dawn,

Thank you so much for taking the time to write such a kind review about your recent visit to our salon. We are thrilled to hear that you had a positive experience with our stylist, Kinga. We couldn't agree more that she has a wonderful personality and is extremely skilled at her job. We are lucky to have her as part of our team.

Warm regards,
The team at Richard Ward Hair & Metrospa.

Ms

Pippa
30th Jun 2026
Team Member: Ella
5.0
Appointment verified by Phorest

Absolutely excellent as ever.

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Response from Richard Ward Hair & Metrospa

Hi Pippa,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had an excellent experience with us.

We hope to see you again soon at our salon.

Take care!

The team at Richard Ward Hair & Metrospa

Exceptional Quality

Nigel Eaton
30th Jun 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick has been cutting my hair for the last 15 years. During that time I have always been totally satisfied with the end result. So much so, I now travel over 50 miles for a haircut. It’s worth it, the whole experience is exceptional. The team are charming and the atmosphere conducive to relaxation.

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Response from Richard Ward Hair & Metrospa

Hi Nigel Eaton,

Thank you for taking the time to leave such a lovely review. It means a lot to us that after 15 years of trust in our team, you're still satisfied with your haircuts. We're delighted to hear that the experience keeps you coming back, despite the distance.

Thank you again for your loyalty and support. We can't wait to see you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Fabulous hair cut

Mariam
29th Jun 2026
Team Member: Richard
5.0
Appointment verified by Phorest

As a long standing client I always leave the salon feeling glamorous

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Response from Richard Ward Hair & Metrospa

Hi Mariam,

Thank you so much for your kind words and for being a long-standing client at our salon. We are thrilled to hear that you always leave feeling glamorous and satisfied with your experience.

We work hard to provide the best service possible and it means a lot to us that you have enjoyed your visits. Looking forward to seeing you again soon.

Warmly,

The Team at Richard Ward Hair & Metrospa

Hair cut and blow dry

Elena
28th Jun 2026
Team Member: Caterina
5.0

Absolutely amazing experience! I’m so happy with my haircut and blow dry. The cut is exactly what I wanted, and the blow dry lasted beautifully. Caterina is professional, friendly, and incredibly talented.

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Response from Richard Ward Hair & Metrospa

Hi Elena,
Thank you so much for your lovely review! We are thrilled to hear that you had an amazing experience at our salon and that you are happy with your haircut and blow dry. It is great to know that Caterina was able to give you exactly what you wanted and that your blow dry lasted so well.
We will be sure to pass on your kind words to Caterina. We are lucky to have such a professional, friendly and talented stylist on our team. Thank you for choosing our salon for your hair needs.
Best wishes from the team at Richard Ward Hair & Metrospa.

Colour cut and blow dry

Joanna
27th Jun 2026
Team Member: Megan
5.0
Appointment verified by Phorest

Totally fabulous experience from the moment I stepped in the door. Excellent staff made it a super special day.

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Response from Richard Ward Hair & Metrospa

Hi Joanna,

Thank you so much for the amazing review! We are thrilled to hear that you had a totally fabulous experience at our salon. Our team is dedicated to making every moment special for our clients and we are glad to hear we met your expectations.

We would be delighted to see you again and provide you with another exceptional experience. Our doors are always open for you.

Thank you for choosing us and taking the time to share your experience. We appreciate your support.

Warmly,
The team at Richard Ward Hair & Metrospa

Thank you

Sally
27th Jun 2026
Team Member: Elettra
5.0
Appointment verified by Phorest

Extremely happy with my Memory Form this morning and always so welcoming returning to the salon whenever I visit as all the staff are so fabulous!

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Response from Richard Ward Hair & Metrospa

Hi Sally,

Thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that you were extremely happy with your Memory Form this morning. Our team works hard to ensure that every visit is a positive and welcoming experience.

It's wonderful to know that our staff left such a fantastic impression on you. We strive to provide the highest level of service and it's always great to receive such lovely feedback.

We can't wait to welcome you back to our salon in the future and continue providing you with fabulous experiences. Have a great day!

Best,
The Team at Richard Ward Hair & Metrospa

Brilliant

Faye
26th Jun 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

I’m so pleased with my hair after my cut and blow-dry with Fiona today. She was absolutely lovely from start to finish. She really listened to what I wanted to achieve, talked me through the different options, and gave excellent advice. The end result was beautiful – my hair looked and felt amazing. I can thoroughly recommend Fiona and will definitely be booking with her again!

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Response from Richard Ward Hair & Metrospa

Hi Faye,

Thank you so much for taking the time to leave us a lovely review! We are thrilled that you had a great experience with Fiona during your recent cut and blow-dry at our salon. She truly is a fantastic stylist and we are lucky to have her on our team.

We are happy to hear that Fiona listened to your desired look and provided you with options and advice. It's always our goal to make sure our clients leave feeling satisfied and happy with their hair. We really appreciate your recommendation and look forward to welcoming you back for another appointment with Fiona soon.

Thank you again for choosing our salon and we hope to see you again soon!

Best,
The Team at Richard Ward Hair & Metrospa

Bowkett

Jayne
26th Jun 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

Fiona is a credit to the Metro Spa
She is so wonderfully talented and patient!
She always knows what the customer needs to lift their Joie de Vivre and snip away at old grown out hairstyles with ease! Thank you Fiona ! I don’t need to be advised about rebooking as I always come back !

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Response from Richard Ward Hair & Metrospa

Dear Jayne,

Thank you so much for your lovely review! We are thrilled to hear that you had a positive experience with Fiona at our salon. We couldn't agree more that she is a talented and patient stylist who always knows how to make our customers feel their best. We will definitely pass along your kind words to her.

We are always happy to hear that our customers leave feeling rejuvenated and satisfied with their new look. Thank you for mentioning that you don't need to be reminded to rebook with us - it means a lot to us that our clients choose to come back on their own accord.

We appreciate you taking the time to share your feedback and we can't wait to have you back at our salon soon.

Warm regards,

The team at Richard Ward Hair & Metrospa

Great hair

Claire Day
26th Jun 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo always makes me look fabulous. I trust him completely. I leave feeling amazing with a hair cut that looks amazing for weeks afterwards.

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Response from Richard Ward Hair & Metrospa

Hi Claire,

Thank you for taking the time to leave us such a kind review about Adolfo! We are so happy to hear that you trust him and that he always makes you look and feel fabulous. It's our goal to ensure that our clients leave our salon feeling amazing, and it sounds like Adolfo has done just that for you!

We appreciate your loyalty to our team and we look forward to seeing you again soon for another amazing haircut. Thank you for choosing us to take care of your hair needs.

Take care,

The Team at Richard Ward Hair & Metrospa

First time with Pia, won’t be the last!

Lisa Battista
26th Jun 2026
Team Member: Pia
4.5
Appointment verified by Phorest

What a lucky find! Pia replaced my usual manicurist, but was equally as excellent and a bright, sunny disposition to match the quality of her work. I will be back!

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Response from Richard Ward Hair & Metrospa

Hi Lisa!

Thank you so much for your lovely review. We are thrilled to hear that you had a great experience at our salon. We always strive to provide top-notch services and we are happy to hear that Pia exceeded your expectations.

We couldn't agree more, Pia truly is a gem and we are lucky to have her on our team. We will definitely pass along your kind words to her.

We can't wait to have you back at our salon and provide you with another exceptional experience. See you soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Excellent blow dry with Megan!

Marie Carmedy
25th Jun 2026
Team Member: Megan
5.0
Appointment verified by Phorest

Megan is a good listener and has a lovely smile. She is very competent and gave my hair an excellent blow dry.

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Response from Richard Ward Hair & Metrospa

Hi Marie,

Thank you so much for taking the time to leave a review for our salon. We are thrilled to hear that you had a great experience with Megan! We pride ourselves on having a team of skilled and attentive stylists who always strive to give our clients the best service possible.

It brings us joy to know that you were happy with your blow dry and that Megan was able to give you the look you desired. We will make sure to pass on your kind compliments to her.

Thank you again for choosing our salon, we truly appreciate your support. We hope to see you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa

Fabulous hair

Julie marino
25th Jun 2026
5.0

Fabulous really bouncy beautiful cut and blow dry thanks karen

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Response from Richard Ward Hair & Metrospa

Hi Julie, thank you so much for taking the time to leave us a review! We are so happy to hear that you had a fabulous experience with Karen and that you love your new cut and blow dry. We will make sure to pass along your kind words to Karen. We hope to see you again soon at Richard Ward Hair & Metrospa. Have a lovely day! - The team at Richard Ward Hair & Metrospa

Joey is the best!

Mark Boardman
25th Jun 2026
Team Member: Joey
5.0
Appointment verified by Phorest

Stylish Stylist supplying silky skills & stunning cuts.
Strongly recommend.

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Response from Richard Ward Hair & Metrospa

Hi Mark,
Thank you so much for your kind words and recommendation.
We appreciate your support and hope to see you again soon!
Warmly,
The Team at Richard Ward Hair & Metrospa

Joey is the best!

Mark Boardman
25th Jun 2026
Team Member: Joey
5.0
Appointment verified by Phorest

Stylish Stylist supplying silky skills & stunning cuts.
Strongly recommend.

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My Cut

Linda Keyte
24th Jun 2026
Team Member: Nando
5.0
Appointment verified by Phorest

Nando has been cutting my hair for circa 24 years. I always feel very satisfied with his cut. He knows my face and hair so well and gets it right every visit. I don’t tell him what I want but he intuits my needs. I’ve never left the salon feeling less than great.

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Response from Richard Ward Hair & Metrospa

Dear Linda,

Thank you so much for taking the time to leave us such a lovely review! We are overjoyed to hear that Nando has been your go-to stylist for the past 24 years and that you always leave feeling satisfied with his cuts. We truly value long-standing relationships with our clients as it allows us to better understand their unique needs.

It's wonderful to hear that Nando has such an intuitive approach when it comes to understanding your face and hair, ensuring that you leave the salon feeling great every time. We will be sure to pass along your kind words to him.

We appreciate your support and look forward to seeing you at your next visit!

Warmly,
The team at Richard Ward Hair & Metrospa