Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
595 verified reviews
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Value
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Filter by rating

Amazing Stylist

Gamze Alpar
28th Sep 2025
Team Member: Ella
4.5
Appointment verified by Phorest

I had root colouring and Ella was amazing. I am super happy with my colour and will definitely come back

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Response from Richard Ward Hair & Metrospa

Hi Gamze,

Thank you so much for taking the time to leave a review for us! We are thrilled to hear that you had a great experience with Ella and love your new root colour. We look forward to welcoming you back in the future.

Take care,

The Team at Richard Ward Hair & Metrospa

Regular - love this salon

Nula Suchet
28th Sep 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Fabulous

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Response from Richard Ward Hair & Metrospa

Hi Nula,

Thanks for taking the time to leave us a review! We're so glad to hear that you had a fabulous experience at our salon. It's great to know that you enjoyed the service and the atmosphere.

We're always striving to provide top-notch services to our clients, and it's wonderful to hear that we met your expectations. We appreciate your support and we would love to have you back at our salon for another fabulous experience.

Thank you again for your kind words, Nula. We truly value your feedback and we can't wait to see you again at Richard Ward Hair & Metrospa.

Best wishes,
The team at Richard Ward Hair & Metrospa

Amazing

Vic
27th Sep 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Edna is amazing. She listens carefully and is incredibly talented.

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Response from Richard Ward Hair & Metrospa

Hi Vic,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had such a great experience with Edna at our salon. She truly is a talented stylist and we are lucky to have her on our team.

We take pride in our stylists' ability to listen to our clients and create beautiful results. We are so glad to hear that Edna was able to do just that for you.

We hope to see you again soon at Richard Ward Hair & Metrospa!

Best,
The Team at Richard Ward Hair & Metrospa

Thank yiu

Eva jiricna
27th Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

I ususualy have my hair done by Adolfo but today it was Tommy and it was perfect . I have the colour done by George which has always been fantastic so thank you all

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Response from Richard Ward Hair & Metrospa

Hi Eva,

Thank you for your lovely review! We are so glad to hear that your experience at our salon with Tommy was perfect. Our team takes great pride in providing excellent service to our clients, and we are delighted that you had a positive experience.

We will be sure to pass along your kind words to George, who always strives to give our clients their best work. We are grateful for your loyalty and look forward to pampering you again in the future.

Best regards,
The Team at Richard Ward Hair & Metrospa

Always a great experience

Roz
27th Sep 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Once again Joey achieved magical results with a cut and blow dry other highly rated premium salons can't seem to achieve.

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Response from Richard Ward Hair & Metrospa

Hi Roz,

Thank you for your lovely review! We are so glad to hear that Joey was able to give you the magical results you were hoping for with your recent cut and blow dry. We take great pride in our team's skills and expertise, and it's always a pleasure to hear such positive feedback from our clients.

We are sorry to hear that other salons have not been able to meet your expectations, but we are happy to hear that we were able to provide you with the results you were looking for. We appreciate your support and look forward to welcoming you back to our salon soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Blow dry with Maddie

Anonymous
26th Sep 2025
4.5

I thought maddie did a brilliant job on my blow dry, I would not hesitate to book her again

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Response from Richard Ward Hair & Metrospa

Hi there,

Thank you for taking the time to leave a review for Maddie's blow dry service at our salon. We're so glad to hear that you were pleased with the results and would be happy to book with her again. We take pride in our stylists' skills and it's always a pleasure to know that our customers are happy with their experience.

We look forward to seeing you again and providing you with the same level of quality service. Have a great day!

Best regards,

The team at Richard Ward Hair & Metrospa

Great blow dry with Maddie

Sonia
26th Sep 2025
Team Member: Maddie
5.0
Appointment verified by Phorest

Maddie was very friendly and warm.

She knew what she was doing . I felt confident in her knowledge and ability to give me a great blow dry , which I got.

She advised about products and got on quite competently to blow dry my hair straight, and added some serum at the end .

I am a very happy customer 🌸🌟

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Response from Richard Ward Hair & Metrospa

Hi Sonia,

Thanks for taking the time to leave a review and for choosing our salon! We're glad to hear that Maddie made you feel comfortable and confident during your visit. Our team at Richard Ward Hair & Metrospa takes pride in our knowledge and expertise, so it's wonderful to hear that Maddie's skills impressed you. It's also great to know that you left with a fabulous blow dry and some helpful product recommendations.

We appreciate your support and we hope to see you back again soon for another great experience.

Best,
The Team at Richard Ward Hair & Metrospa

Film star

Julianna Jones
26th Sep 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Thank you Robert. I feel like a film star.

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Response from Richard Ward Hair & Metrospa

Hi Julianna,
We are thrilled to hear that you had a wonderful experience at our salon.
The team at Richard Ward Hair & Metrospa takes great pride in making our clients feel like the stars they are.
We appreciate you taking the time to share your positive feedback and we look forward to welcoming you back in the future.
Warmly,
The team at Richard Ward Hair & Metrospa

Great experience

Wagner Deborah
26th Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Jonathan did a wonderful job of understanding my hair and working with it. I was thrilled and will definitely return. Highly recommend the salon.

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Response from Richard Ward Hair & Metrospa

Hi Deborah, thank you for leaving such a lovely review of your recent experience at our salon. We're so glad to hear that Jonathan was able to understand your hair and provide such great results. We appreciate the recommendation and are looking forward to seeing you again in the future. Thank you for choosing our salon for your hair needs.
Best regards,
The team at Richard Ward Hair & Metrospa

SDH

Anonymous
25th Sep 2025
5.0

Thank you Joey for the best hair cut! Couldn’t love it more - you are so talented x

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Response from Richard Ward Hair & Metrospa

Dear customer,

Thank you so much for your kind review and for choosing our salon. We're thrilled to hear that you had a great experience with us and that you are loving your new haircut! Your kind words mean a lot to us and we will make sure to pass on your compliments to Joey.

We're glad that you think Joey is talented, because we definitely agree! We are lucky to have such a skilled and dedicated stylist on our team. Thank you once again for your lovely words and for trusting us with your hair. We look forward to seeing you at the salon again soon.

Best regards,

The team at Richard Ward Hair & Metrospa

Newbie

Janine Hunter
25th Sep 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Fabulous first time and will definitely be back! Karen was professional, courteous. engaging and did a fabulous job on my mop of hair! Really great experience from online search to finish - thank you!

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Response from Richard Ward Hair & Metrospa

Hi Janine,

Thank you so much for taking the time to leave such a wonderful review for us! We are thrilled that you had a fabulous first time at our salon with Karen. Our team takes great pride in providing professional and courteous services, and we are so glad that Karen was able to impress you with her skills.

We are also happy to hear that the online search process was smooth for you, and that you had a great overall experience. It means a lot to us that you will be returning to our salon and we can't wait to welcome you back!

Thank you again for your kind words and for choosing our salon. We truly appreciate it.

Warmly,
The team at Richard Ward Hair & Metrospa

Haicut

John Carroll
25th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Excellent as always.

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Response from Richard Ward Hair & Metrospa

Hi John, thank you so much for your kind review! We're thrilled to hear that you had an excellent experience with us as always. We pride ourselves on providing top-notch services and it's always a pleasure to receive positive feedback from our valued clients like you. We're looking forward to welcoming you back soon. Thank you for choosing our salon.
Warmly,
The team at Richard Ward Hair & Metrospa.

Best kept secret

Anne Verity
24th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

I would swim across the Channel towards have my hair cut by Patrick!

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Response from Richard Ward Hair & Metrospa

Hi Anne,

Thank you so much for your kind words! We are thrilled to hear that you had such a great experience at our salon. We take pride in our team, especially Patrick, and are so happy to hear that their skills were able to make such an impression on you.

We can't wait to welcome you back for your next haircut and even dry you off after the swim, Thanks again for your lovely review.

Best,
The team at Richard Ward Hair & Metrospa

Thank you

Daxa Patel
24th Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy is an excellent stylist and a true professional. Really helpful and friendly.
The staff are wonderful

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Response from Richard Ward Hair & Metrospa

Hi Daxa,

Thank you for your kind words about Tommy and the rest of our team. We are thrilled to hear that you had a great experience at our salon.

We pride ourselves on providing top-notch services from talented and friendly professionals. We strive to make all of our clients feel welcome and taken care of during their visit.

We will definitely pass along your feedback to Tommy and the rest of the staff. Thank you for choosing our salon and we hope to see you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa

Wyles

Gina
24th Sep 2025
4.5
Appointment verified by Phorest

Jeff was my stylist. He is world class in his cutting!

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Response from Richard Ward Hair & Metrospa

Hi Gina,

Thank you so much for your kind words about Jeff! We're happy to hear that you had a great experience with him. We strive to provide world-class cutting techniques to all of our clients, and it's wonderful to hear that Jeff delivered on that promise for you.

We hope to see you again soon, and we'll be sure to pass along your appreciation to Jeff. Thank you for choosing our salon for your hair needs!

Best,
The team at Richard Ward Hair & Metrospa

Just the best

Julie Caro
24th Sep 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Nando has been cutting my hair for 25 years and is just the best stylist and cutter

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Response from Richard Ward Hair & Metrospa

Dear Julie,

Thank you so much for taking the time to share your experience at our salon. We are delighted to hear that Nando has been your go-to stylist for 25 years and that you are always satisfied with his services.

At Richard Ward Hair & Metrospa, we strive to provide exceptional services to all our clients and we are glad that this has been reflected in your experience. We will make sure to pass on your kind words to Nando and the rest of our team.

Thank you for your continuous trust and loyalty to our salon. We look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa.

FABULOUS

Florence Penry Jones
23rd Sep 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Caterina was so welcoming and made me feel so comfortable as it was my first time in your salon !
The blowdry was excellent and lasted all night and morning I will be coming back !

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Response from Richard Ward Hair & Metrospa

Dear Florence,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that Caterina made your first visit to our salon a comfortable and enjoyable experience. Our team takes great pride in providing top-notch service to all of our clients.

We are glad to hear that you were happy with your blowdry and that it lasted all night and morning. It means a lot to us that you are considering coming back to our salon in the future. We would be delighted to welcome you back!

Thank you again for your kind words and for choosing our salon. We look forward to seeing you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Cut and blow dry

Charlie Hemsley
23rd Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy is amazing. He’s done my hair for years. He’s always cheerful and helpful and professional. I couldn’t imagine going anywhere else

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Response from Richard Ward Hair & Metrospa

Hi Charlie,

Thank you so much for taking the time to leave such a lovely review. We're thrilled to hear that you've been coming to us for years and that Tommy has always taken such great care of you. We'll be sure to pass on your kind words to him!

At Richard Ward Hair & Metrospa, we strive to provide top-notch service and create a welcoming atmosphere for our clients. We're delighted to know that we've met these standards for you.

We look forward to seeing you again soon and continuing to be your go-to salon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Mrs

Tiggy Pettifer
23rd Sep 2025
Team Member: Nando
5.0
Appointment verified by Phorest

⭐️⭐️⭐️⭐️⭐️

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Response from Richard Ward Hair & Metrospa

Dear Tiggy,

Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had such a positive experience at our salon. Our team always strives to provide the best services and it means a lot to us when our efforts are recognized.

We are glad to hear that you were happy with your hair and makeup services, and we appreciate your kind words about our staff. We always aim to create a relaxing and enjoyable atmosphere for our clients.

Thank you once again for choosing our salon, and we look forward to seeing you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa

Great Professional Fun!

Colin Frewin
23rd Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Always great to see Tommy and enjoy the whole atmosphere.

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Response from Richard Ward Hair & Metrospa

Hi Colin, thank you so much for your lovely review! We're so glad to hear that you had a great experience with our stylist, Tommy, and enjoyed the atmosphere at our salon. We always strive to create a welcoming and enjoyable environment for our clients. Thank you for your support and we look forward to seeing you again soon. Best regards, The team at Richard Ward Hair & Metrospa

Consultation & a Consultation CBD

Natasha
20th Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

It was my very first time at Richard Ward Hair & Metrospa and I felt very welcome

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Response from Richard Ward Hair & Metrospa

Dear Natasha,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you felt welcome during your first visit to our salon.

At Richard Ward Hair & Metrospa, we pride ourselves on providing a warm and friendly atmosphere for all of our clients. We are happy that you experienced that and we hope it made your visit even more enjoyable.

We appreciate your support and we look forward to welcoming you back to our salon in the future.

Warm regards,
The Team at Richard Ward Hair & Metrospa

Blow dry

Rebecca Foljambe
20th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Best blow dry ever- every time:

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Response from Richard Ward Hair & Metrospa

Hi Rebecca, thank you so much for taking the time to leave such a lovely review! We're thrilled to hear that you have consistently had a great experience with your blow dry at our salon. Our team takes great pride in providing excellent services and it's reviews like yours that make our day. We can't wait to welcome you back for your next appointment. Thanks again for your support and trust in our salon. Warmly, the team at Richard Ward Hair & Metrospa

Pedicure

Victoria
20th Sep 2025
Team Member: Vita
5.0
Appointment verified by Phorest

Thank you for a great service, which exceeded my expectations today. Great professionalism and quality

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Response from Richard Ward Hair & Metrospa

Dear Victoria,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you had a great service and that it exceeded your expectations. Our team takes pride in providing top-notch professionalism and quality to all of our clients.

We are grateful for your kind words and we hope to continue exceeding your expectations in the future. Please let us know if there is anything else we can do to make your next visit even more enjoyable.

Sincerely,

The Team at Richard Ward Hair & Metrospa

Mrs

Annie Nicholson
20th Sep 2025
Team Member: Sarah
4.5
Appointment verified by Phorest

I have been visiting the salon for many years and return due to the advise, kindness shown to me by the above.

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Response from Richard Ward Hair & Metrospa

Dear Annie,
Thank you so much for taking the time to leave us a review. We are incredibly grateful for your continuous support and loyalty over the years. We always strive to offer the best advice and kindness to all our customers and it means a lot to us that you have noticed and appreciated it. We will make sure to pass on your kind words to our team.
Once again, thank you for choosing our salon and we can't wait to see you again soon!
Best,
The team at Richard Ward Hair & Metrospa

Best kept secret

Anne Verity
19th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Excellent and always reliable. One would swim across the Channel towards Richard Ward for the privilege of a Patrick trim! Although a little frustrated to have had to wait for a whole week...😥 for an appointment! But even after a whole Summer I did! Merci Patrick

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Response from Richard Ward Hair & Metrospa

Dear Anne Verity,

Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience at our salon. Our team strives to provide reliable and exceptional services to all our clients.

We completely understand your eagerness to visit us and we apologize for the slight delay in securing an appointment. We always try our best to accommodate our valued clients as soon as possible.

We are glad to know that your patience paid off and you were finally able to receive a fabulous trim from Patrick. We will be sure to pass along your kind words to him.

Thank you for choosing our salon and we hope to see you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Great service and hair

Jules
19th Sep 2025
Team Member: Maria
5.0
Appointment verified by Phorest

Very happy with service, atmosphere and excellent body wave by Maria!

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Response from Richard Ward Hair & Metrospa

Hi Jules,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you were happy with your recent visit to our salon and that Maria did an excellent job with your body wave. She is a valued member of our team and we will be sure to pass along your kind words to her.

At Richard Ward Hair & Metrospa, our goal is to provide top-notch service and create a welcoming atmosphere for our clients. We are glad to hear that we delivered on that for you.

We appreciate your support and we look forward to seeing you again soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Colour review

Ana Stamenkovic
19th Sep 2025
2.0
Appointment verified by Phorest

Came across as quite hostile and unhelpful until I chatted to him. Shouldn’t feel that as the customer I should be feeling uncomfortable.

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Response from Richard Ward Hair & Metrospa

Hi Ana,

Thank you for taking the time to leave a review. We apologize if our staff member came across as hostile and unhelpful. We strive to provide all of our clients with a welcoming and comfortable experience at our salon. We value your feedback and will make sure to address this with our staff to ensure it doesn't happen again. Thank you for choosing to visit our salon, and we hope to see you again soon.

Best,
The Team at Richard Ward Hair & Metrospa

Colour cut and blow dry

Lorraine
19th Sep 2025
Team Member: Fiona
5.0

Very friendly professional staff
Lovely my colour and blow dry
Excellent service

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Response from Richard Ward Hair & Metrospa

Dear Lorraine,

Thank you for taking the time to review our salon! We are delighted to hear that you had a pleasant experience with us. Our team at Richard Ward Hair & Metrospa strives to provide friendly and professional service to all of our clients. We are thrilled that you are happy with your new hair color and blow dry.

We appreciate your kind words and look forward to seeing you again soon.

Warmly,
The Team at Richard Ward Hair & Metrospa

Hairdresser

Anonymous
18th Sep 2025
Team Member: Cristiano
5.0

Christiano is a master! Everytime I have my hair done it looks amazing!

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you for taking the time to leave such a lovely review for our salon. We are so happy to hear that you had a great experience with our stylist Christiano and that you are always pleased with the results. Our team takes great pride in providing our clients with top-quality service and we are glad that you enjoyed your hair appointment.

Thank you for choosing us for your hair needs and we look forward to seeing you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Richard Ward

Andy Bassadone
18th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Always delivers consistent hair cut and listens to any extra reqire

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Response from Richard Ward Hair & Metrospa

Hi Andy,

Thank you so much for taking the time to leave a review. We appreciate your kind words and are thrilled to hear that you have consistently received a great haircut from us.

Our team takes pride in listening to our clients' needs and making any extra requests a priority during their visit. We're happy to know that this has been your experience with us.

Thank you again for choosing our salon and we look forward to your next visit.

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent

A.D
18th Sep 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

All the spa technicians at Richard Ward are super friendly and their work is excellent . The salon is a lovely place to go for all hair and beauty services

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Response from Richard Ward Hair & Metrospa

Hi A.D,

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our team at Richard Ward Hair & Metrospa. We take pride in providing excellent services and creating a friendly environment for our clients.

We hope to see you again soon for all your hair and beauty needs. Have a wonderful day!

Best,
The Team at Richard Ward Hair & Metrospa

Hair cut

Ruth Joad
18th Sep 2025
Team Member: Megan
4.5

Nice girl. Good hair cut
Rather noisy salon.

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Response from Richard Ward Hair & Metrospa

Dear Ruth,

Thank you for taking the time to leave a review. We are glad to hear that you had a good hair cut with us. Our team takes great pride in providing top-quality services to all our clients.

We do apologize for any noise you experienced during your visit. Our salon can get quite busy at times, but we are continuously working on ways to improve the ambiance for our clients but for future reference, early mornings, Mondays and Wednesday are always more peaceful times to visit as we have less staff working and thus less clients.

Thank you again for your feedback. We hope to see you back at our salon soon.

Best,
Team at Richard Ward Hair & Metrospa

Men’s Hair Stylist

Andrew Moffat
18th Sep 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

As always I look forward to super haircut and style. Also to an entertaining and relaxing time.

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Response from Richard Ward Hair & Metrospa

Hi Andrew, thank you for taking the time to share your experience with us. We are so glad to hear that you look forward to your visits at our salon and enjoy our services. Our team takes pride in creating a relaxing and entertaining atmosphere for our clients. We appreciate your continued support and loyalty. Looking forward to seeing you again soon! Best, The team at Richard Ward Hair & Metrospa.

Ashleigh

LAETITIA OPPENHEIm
18th Sep 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Everything fabulous. She’s a gem

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Response from Richard Ward Hair & Metrospa

Hi Laetitia,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fabulous experience at our salon and that you consider us a "gem". We strive to provide exceptional service and it's always heartwarming to receive such positive feedback.

We would love to know more about what made your visit so fabulous. Was there anything specific that stood out to you? We are always looking for ways to improve and your feedback is greatly appreciated.

Thank you again for choosing our salon and we hope to see you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Highlights

Patricia. Anderson
16th Sep 2025
Team Member: David
5.0
Appointment verified by Phorest

David was perfection as always

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Response from Richard Ward Hair & Metrospa

Hi Pat,
We are thrilled to hear that you had a great experience with David at our salon. We take pride in providing exceptional service and we are glad that David met your expectations. We appreciate you taking the time to leave us a review and we hope to see you again soon for another pampering session.
Best regards,
The team at Richard Ward Hair & Metrospa.

Tyrwhitt

Lindy
16th Sep 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

Wonderful manicure, very gentle and considerate. Really enjoyed her company too.

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Response from Richard Ward Hair & Metrospa

Dear Lindy,

Thank you so much for taking the time to leave a review. We are so happy to hear that you had a wonderful manicure experience with us. Our team always strives to provide gentle and considerate services, and we are glad that you felt pampered and relaxed during your visit.

We are also delighted to hear that you enjoyed the company of our nail technician. At our salon, we believe in creating a welcoming and friendly environment for all our clients.

We truly appreciate your feedback and hope to see you again soon for another pampering session.

Best wishes,
The team at Richard Ward Hair & Metrospa

Cut reshape blow dry

Olivia
16th Sep 2025
Team Member: Caterina
4.0
Appointment verified by Phorest

I’m really happy with the cut by Catarina today. She has cut my hair, framing my face added layers. Has a nice bounce to it and I feel positive going back to university.

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Response from Richard Ward Hair & Metrospa

Hi Olivia,

We are so glad to hear that you had a positive experience with Catarina at our salon.
Thank you for taking the time to leave a review. We hope this boost of confidence carries you through your university year.
See you again soon!

Best,
The Team at Richard Ward Hair & Metrospa

First time visit

Anne Knowles
15th Sep 2025
Team Member: Karen
5.0
Appointment verified by Phorest

This was my first time at Richard Ward. I had a great cut and blow dry with Karen. She listened to what I wanted and gave helpful advice about looking after my hair. The salon is lovely and I’m looking forward to my next appointment.

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Response from Richard Ward Hair & Metrospa

Dear Anne,

Thank you for taking the time to share your experience at our salon. We are thrilled to hear that you enjoyed your first visit with us and that Karen provided you with a great cut and blow dry. We pride ourselves on listening to our clients' wishes and providing valuable advice on hair care.

We are glad you appreciated the lovely atmosphere at our salon and we can't wait to have you back for your next appointment. We are dedicated to making all our clients feel welcomed and pampered during their visits with us.

Thank you again for your review and we look forward to seeing you soon.

Best,
The team at Richard Ward Hair & Metrospa

Excellent service

Dawn Lupton
15th Sep 2025
Team Member: Mario
5.0
Appointment verified by Phorest

Mario & I had a good catch up after he stood in for Richard

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Response from Richard Ward Hair & Metrospa

Dear Dawn,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a good catch up with Mario during your visit to our salon.

Our team at Richard Ward Hair & Metrospa takes great pride in providing excellent customer service and we are grateful for your positive feedback. We hope to see you again soon and offer you another enjoyable experience at our salon.

Best regards,
The team at Richard Ward Hair & Metrospa

Hair colour

Lara
14th Sep 2025
Team Member: Kathy
5.0
Appointment verified by Phorest

I came to this salon in a bit of a panic after a really bad experience at another place where my hair was left with striped bleach highlights. I wasn’t sure if it could be fixed, but from the moment I walked in, I felt reassured. My new hairdresser Kathy (wish I had gone to her in the first place!) was not only kind and professional, but incredibly knowledgeable.
She took the time to really assess the damage and explained clearly what she could do to fix it. The results honestly blew me away—she transformed my hair completely! It looks and feels so much healthier and the colour is exactly what I was hoping for in the first place.
I’m beyond happy with how it turned out. You can tell she genuinely knows her craft and cares about her clients.

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Response from Richard Ward Hair & Metrospa

Dear Lara,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had a positive experience at our salon after a not-so-great experience elsewhere.

We are so happy that Kathy was able to transform your hair and give you the results you were hoping for. Our team takes pride in their knowledge and expertise, and we're glad that Kathy's skills and passion for her craft were able to make such a difference for you.

We are grateful to have you as a client and we hope to continue exceeding your expectations in the future. Thank you again for choosing us and for sharing your kind words.

Best,
The team at Richard Ward Hair & Metrospa

Bob hair cut.

Alison
14th Sep 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

First time with Adolfo.
Thank you Adolfo.
I look 10 years younger.
Perfect.

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Response from Richard Ward Hair & Metrospa

Hi Alison,
Thank you for taking the time to leave us such a lovely review! We are so glad to hear that your experience with Adolfo was a success and that you feel 10 years younger. it's wonderful to know that Adolfo was able to exceed your expectations. We hope to see you back at our salon soon.
Warmly,
The Team at Richard Ward Hair & Metrospa

Ear Piercing

Gaia Dal Pont
13th Sep 2025
Team Member: Gina
5.0
Appointment verified by Phorest

Amazing staff - they are so nice and supportive. Definitely recommend for everyone especially if you’re getting your first piercing.

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Response from Richard Ward Hair & Metrospa

Dear Gaia Dal Pont,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a positive experience and found our staff to be nice and supportive. It's always our goal to provide exceptional service to all of our clients, especially for those getting their first piercing. Your recommendation means a lot to us and we truly appreciate it.

We hope to see you again soon at Richard Ward Hair & Metrospa.

Warmly,
The team at Richard Ward Hair & Metrospa

Cut and dry

Anonymous
13th Sep 2025
5.0

Only stylist I trust!

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Blow dry

Sarah
13th Sep 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Amazing blow dry . Thank you

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Response from Richard Ward Hair & Metrospa

Dear Sarah,

Thank you so much for leaving such a lovely review regarding your blow dry experience at our salon. We are thrilled to hear that you were happy with the service you received.

Our team takes pride in providing exceptional treatments and it is always a pleasure to know that our clients leave feeling satisfied. We appreciate you taking the time to share your thoughts with us.

We hope to see you again soon for another pampering session at Richard Ward Hair & Metrospa.

Best regards,

The team at Richard Ward Hair & Metrospa

Karen - haircut

Rebecca Marsham
12th Sep 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Again, Karen triumphs! Every cut she’s ever done for me is exceptional and I walk out feeling fabulous! Thank you

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Response from Richard Ward Hair & Metrospa

Hi Rebecca,

Thank you for taking the time to share your experience at our salon. We are thrilled to hear that you were once again pleased with Karen's exceptional cuts. It's always our goal to make our clients feel fabulous when they leave our salon. We will definitely pass on your kind words to Karen.

We appreciate your loyalty and hope to see you again soon.

Take care,
Team at Richard Ward Hair & Metrospa

Cut and blow dry

Helen Fitzgerald
11th Sep 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Excellent cut and blow dry. Very much enjoyed my time with Karen today.

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Response from Richard Ward Hair & Metrospa

Hi Helen, thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an excellent cut and blow dry with Karen! It's always great to hear when our clients have had an enjoyable experience with us. We hope to see you again soon for your next appointment. Have a lovely day!
Warmly,
The Team at Richard Ward Hair & Metrospa.

Lovely blow dry

Kerri
11th Sep 2025
Team Member: Emily
5.0
Appointment verified by Phorest

Emily was a great stylist. Listened to the brief and I’m 100% happy with the fabulous result!

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Response from Richard Ward Hair & Metrospa

Hi Kerri,

Thank you so much for taking the time to leave a review. We are delighted to hear that Emily was able to meet your expectations and deliver a fabulous result. We pride ourselves on listening to our clients' needs and ensuring they leave the salon feeling happy.

We will be sure to pass on your kind words to Emily and the rest of our team. It means a lot to us when our clients are satisfied with their experience at our salon.

We look forward to seeing you again soon and providing you with another great service.

Best regards,
The team at Richard Ward Hair & Metrospa

Best in the business

Sara Hollowell
11th Sep 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Thank you to nando
Alway such a treat.
Best in the business.
Feeling a millions dollars.

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Response from Richard Ward Hair & Metrospa

Hi Sara,
thank you so much for taking the time to leave us such a lovely review.
We are always striving to provide the best services in the business and it is fantastic to know that we have exceeded your expectations.
We look forward to welcoming you back in the future for another pampering session.
From all of us at Richard Ward Hair & Metrospa.

Great blo dry

Victoria Elvidge
11th Sep 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Megan gave me yet another fabulous dry and in record time so I was able to catch my train !

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Response from Richard Ward Hair & Metrospa

Hi Victoria, thank you so much for leaving your kind review. We are thrilled to hear that Megan was able to give you another fabulous dry and get you to your train on time. Our team always strives to provide our clients with the best possible service and we're glad that Megan was able to exceed your expectations. We look forward to seeing you again soon at Richard Ward Hair & Metrospa. Best regards, The team at Richard Ward Hair & Metrospa.

Brilliant haircut always

Jenny Mellen
10th Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Jonathan cuts my hair beautifully. He listens carefully to what I want, knows what suits my shape face and is highly conscientious. I wouldn’t hesitate in recommending him.

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Response from Richard Ward Hair & Metrospa

Dear Jenny,
Thank you so much for your lovely review. We are glad to hear that you had a great experience with Jonathan at our salon. We couldn't agree more, he is a fantastic stylist who always ensures that his clients' needs and preferences are taken into consideration.

We appreciate you recommending him and thank you for trusting us with your hair. Your satisfaction is our top priority and we are happy to hear that Jonathan was able to deliver the perfect cut for you.

We look forward to seeing you again soon at Richard Ward Hair & Metrospa.

Best,
The team at Richard Ward Hair & Metrospa