Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.88
710 verified reviews
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Filter by rating

All round brilliant!

Alison Langham
5th Dec 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Great hair wash & head massage.
Then new style by Tommy - he always totally ‘gets’ what I want - and I leave with fab looking hair as usual, and feeling fantastic

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Response from Richard Ward Hair & Metrospa

Hi Alison,

Thank you so much for your lovely review! We are thrilled to hear that you had a great experience at our salon with our team member Tommy. We truly value feedback from our clients and we are glad that you felt satisfied with your hair wash and head massage. It's wonderful to know that Tommy understood your vision and gave you a new style that you love. We love to see our clients feeling fantastic and confident after their visit.

We appreciate your support and hope to see you at our salon again soon. Have a great day!

Best wishes,
The team at Richard Ward Hair & Metrospa

Good

Harriett
5th Dec 2025
Team Member: Emily
5.0
Appointment verified by Phorest

Very lovely girl and came out with a great blow dry. Advised on products and professional

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Response from Richard Ward Hair & Metrospa

Dear Harriett,

Thank you for taking the time to leave a review of your recent visit to our salon. We are so pleased to hear that you had a great experience and a lovely blow-dry.

We are also happy to hear that Emily provided knowledgeable advice on products for your hair. We take pride in using professional products and sharing our expertise with our clients.

We appreciate your feedback and look forward to serving you in the future.

Sincerely,
The team at Richard Ward Hair & Metrospa

Great

Ben
5th Dec 2025
Team Member: Jonathan
5.0

Great

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Response from Richard Ward Hair & Metrospa

Hi Ben,

Thank you for taking the time to leave a review. We're so glad to hear that you had a great experience at our salon. We always strive to provide the best service and it's lovely to hear that we have met your expectations.

We hope to see you again soon at our salon. In the meantime, if there's anything else we could do to make your experience even better, please do not hesitate to let us know.

Warm Regards,
The Team at Richard Ward Hair & Metrospa

Private/nor for public publications

Anonymous
5th Dec 2025
5.0

Edna gets what I like in terms of style and what is possible with my fine straight hair and face shape. I just wish I could afford to come for a weekly blow dry in between my cutting appointments!

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Response from Richard Ward Hair & Metrospa

Hi there!

Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear that Edna was able to understand your style and create a look that works for both your hair and face shape. We truly appreciate your feedback and are so happy you had a great experience with us.

We completely understand how important it is to maintain your hair between appointments, and we want to make sure you always feel your best. Our team is always available to offer tips and tricks for styling your hair at home, so please don't hesitate to reach out to us.

Thank you again for your kind words and for being a valued member of our salon community. We can't wait to see you again soon!

Warmly,
The Team at Richard Ward Hair & Metrospa

Lovely

Christine Nixon
4th Dec 2025
Team Member: Emily
5.0
Appointment verified by Phorest

Really lovely

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Response from Richard Ward Hair & Metrospa

Dear Christine,

Thank you for taking the time to leave us a review. We really appreciate it!

If there is anything else we can do to improve your experience, please let us know. We value your feedback and are always looking for ways to exceed our clients' expectations.

We hope to see you again soon at Richard Ward Hair & Metrospa!

Sincerely,

The team at Richard Ward Hair & Metrospa

Excellent!

Chris Halsey
4th Dec 2025
Team Member: Delta
4.5
Appointment verified by Phorest

Brilliant as usual! A blissful hour away from the humdrum of life.

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Response from Richard Ward Hair & Metrospa

Hi Chris,

Thank you so much for taking the time to leave a review! We are so glad to hear that you had a brilliant experience with us at our salon. It's always our goal to provide a blissful escape from the everyday routine for our clients.

We appreciate your kind words and are happy that you were able to enjoy an hour of relaxation at our salon. We look forward to seeing you again soon for another pampering session.

Take care and have a wonderful day!

Warm regards,
The team at Richard Ward Hair & Metrospa

An exceptional day Chelsea

Bill
3rd Dec 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

great stylist , from reception to hair shampoo all staff professional and friendly

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Response from Richard Ward Hair & Metrospa

Hi Bill,
Thank you so much for taking the time to leave us a positive review!
We are so glad to hear that you had a great experience with our stylist and found our entire team to be professional and friendly.
We strive to create a welcoming and comfortable atmosphere for all of our clients, so it's wonderful to know that we were able to achieve that with you. We hope to see you again soon for your next appointment!
Best,
Team at Richard Ward Hair & Metrospa

Excellent as always

Jen
3rd Dec 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

The best

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Response from Richard Ward Hair & Metrospa

Hi Jen,

Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon. Providing top-notch service is our top priority, and we are delighted to know that we have exceeded your expectations.

We will definitely pass on your compliments to our amazing team, and we are glad that they were able to make you feel comfortable and relaxed during your visit. Your satisfaction is our greatest reward, and we are grateful for your kind words.

We cannot wait to welcome you back to our salon in the future. Thank you again for choosing our salon and for your wonderful review.

Warm regards,

The Team at Richard Ward Hair & Metrospa

Hair heaven

He Bernadette Paul
3rd Dec 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Robert and Maria are both magicians!!Uou come in feeling a mess, and leave feeling on top of the world👏After 30 odd years of visiting the salon, I’ve seen them both grow up and progress in their respective careers .
They are a credit to the Salon and have become friends to me

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Response from Richard Ward Hair & Metrospa

Dear Bernadette Paul,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you had such a positive visit with Robert and Maria. They truly are magicians and we are lucky to have them as part of our team.

It's always a pleasure to see familiar faces return to our salon, and we're so grateful to have had the opportunity to watch both Robert and Maria grow and excel in their careers. We're even happier to hear that they have become friends to you as well.

We appreciate your kind words and look forward to welcoming you back to our salon in the future.

Best,
The team at Richard Ward Hair & Metrospa

Haircut and blow dry

Jane
3rd Dec 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

This is my third time getting a cut and blow dry with Jonathan, I’m really happy with my haircut and from past experience it grows out really nicely. I’ll keep going back to Jonathan.

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Response from Richard Ward Hair & Metrospa

Hi Jane,

Thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear that you've had a great experience with Jonathan for your cut and blow dry. It's wonderful to know that you're happy with your haircut and that it grows out nicely.

We truly appreciate loyal clients like you and we'll be sure to pass along your kind words to Jonathan. We can't wait to see you again and provide you with another fantastic service.

Warmly,
The Team at Richard Ward Hair & Metrospa

Great haircut

Lesley
2nd Dec 2025
Team Member: Jonathan
5.0

Great haircut and attention. Thank you

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Response from Richard Ward Hair & Metrospa

Hi Lesley,

We are so happy to hear that you had a great experience at our salon! Thank you for taking the time to leave us a review. We always strive to provide excellent haircuts and attentive service for all of our clients.

We hope to see you again soon for your next haircut! If there is anything else we can do to make your visit even more enjoyable, please do not hesitate to let us know.

Thanks again for choosing our salon for your hair needs.

Best,
The team at Richard Ward Hair & Metrospa

Dr.

Giles Beach
2nd Dec 2025
Team Member: Delta
5.0
Appointment verified by Phorest

Brilliant as always

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Response from Richard Ward Hair & Metrospa

Hi Giles,

Thank you for your kind words! We are thrilled to hear that you had a brilliant experience with us at our salon. Our team works hard to ensure that every visit is nothing short of excellent, and it's wonderful to know that we've met your expectations once again.

We truly appreciate your loyalty and trust in our salon. As always, we are here to provide you with top-notch services and make sure you leave feeling and looking your best.

We can't thank you enough for your support and we look forward to seeing you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Thank you Vita

Dr Mufti (Ruby)
29th Nov 2025
Team Member: Vita
5.0

Excellent and highly professional pedicure service .
I can highly recommend Vita.

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Response from Richard Ward Hair & Metrospa

Dear Dr Mufti, thank you so much for taking the time to leave us such a kind review! We are thrilled that you had an excellent and professional pedicure service with Vita. We will be sure to pass along your recommendation to her - she will be delighted to hear it. We hope to see you again soon at our salon for your next pampering session.
Thank you for choosing our salon for your pedicure needs.
Best regards, The Team at Richard Ward Hair & Metrospa.

David - king of colour

Rachel
29th Nov 2025
Team Member: David
5.0
Appointment verified by Phorest

Feeling like a new woman having seen David - he always gets it right!

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Response from Richard Ward Hair & Metrospa

Hi Rachel,

Thank you for leaving us such a lovely review! We're so glad to hear that David was able to give you a fabulous new look. We always strive to ensure our clients leave feeling rejuvenated and refreshed, so it's great to know we achieved that with you.

We appreciate your ongoing support and we look forward to seeing you again soon. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know.

Take care and have a fantastic day!

Warmly,
The team at Richard Ward Hair & Metrospa

Wonderful cut as always

Paula steele
29th Nov 2025
Team Member: Karen
4.5
Appointment verified by Phorest

Great cut

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Response from Richard Ward Hair & Metrospa

Hi Paula,

Thank you for taking the time to leave us a review. Our team is dedicated to delivering excellent service, and it's always wonderful to receive positive feedback. We are so glad to hear you love your haircut! Karen has been with us for over 30 years, and her prices reflect that depth of skill and experience. That said, we absolutely want you to feel great about the value, too. If you’d prefer something more budget-friendly next time, we have several talented stylists at lower tiers who can give you a great result as well. Just let us know what matters most to you, and our reception team will help you find the perfect fit!”

If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

Thank you again, and we look forward to seeing you soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Review

Emma
29th Nov 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Hi Emma,

Thank you so much for taking the time to leave us an excellent review!

Our team at Richard Ward Hair & Metrospa strives to provide the best services for our clients, so it means a lot to us when we receive such positive feedback.

Best regards,
The team at Richard Ward Hair & Metrospa

Lifting the spirit

Anonymous
28th Nov 2025
Team Member: Patrick
5.0

Wonderful

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Response from Richard Ward Hair & Metrospa

Dear Reviewer,

Thank you for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with us at our salon.

We truly appreciate your support and look forward to seeing you again soon.
Best wishes,
The team at Richard Ward Hair & Metrospa

Haircut and blow dry

Nina
28th Nov 2025
Team Member: Caterina
4.5
Appointment verified by Phorest

Amazing. Caterinas suggestion to cut my hair shorter to get rid of the split ends, even though I was reticent, w as to totally the right thing to do. Gorgeous blow dry too. Love her!

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Response from Richard Ward Hair & Metrospa

Dear Nina,

Thank you so much for your lovely review! We are thrilled to hear that you had an amazing experience at our salon with Caterina. We will be sure to pass on your kind words to Caterina; she will be delighted to hear them.
Thank you again for choosing our salon, and we can't wait to see you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Highlights by Ella

Anne Hunt
27th Nov 2025
Team Member: David
4.5
Appointment verified by Phorest

Ella did an excellent job of highlighting my hair as always. She is also a delightful person which makes the whole experience enjoyable.

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Response from Richard Ward Hair & Metrospa

Hi Anne,

Thank you so much for taking the time to share your wonderful experience with Ella! It's always a pleasure to hear from satisfied clients like yourself. We're thrilled to hear that Ella did an excellent job highlighting your hair and that you also enjoyed her company. We take pride in having a team of talented and friendly stylists who strive to make every visit a great one.

We can't thank you enough for your support, and we hope to see you again soon.

Warm regards,

The team at Richard Ward Hair & Metrospa

Dream Tram

Sarah Wadham
27th Nov 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

I have been having half highlights with Ryan and a cut with Tommy for many years. I always come out feeling great, restored and chic

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Response from Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for your lovely review! We are delighted to hear that you have been a loyal customer of ours for many years and that you always leave feeling rejuvenated and stylish.

Ryan and Tommy are both incredibly talented stylists, and we will make sure to pass on your kind words to them. We pride ourselves on offering top-quality services, and it means a lot to us that you feel great every time you visit us.

We look forward to seeing you again soon, and thank you for your continued support!

Best regards,
The team at Richard Ward Hair & Metrospa.

Ashleigh the All-Wonderful

Ashley
27th Nov 2025
Team Member: Ashleigh
4.5
Appointment verified by Phorest

Front counter staff always polite and smiling. Likewise coat lady. Hair wash assistant was very apologetic about lack of hot water and still offered and gave a very relaxing head massage.
As always, Ashleigh is a supremely talented stylist. Her cuts last me a good couple of weeks longer than other cuts I occasionally have to use. And always look sharper and of a higher quality. But first and foremost I think of Ashleigh genuinely as a friend and love my visits to Richard Ward as a result. She is always friendly, chatty, and goes the extra mile to make sure I’m happy with my cut. 15 years on and still a happy customer!!

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Response from Richard Ward Hair & Metrospa

Dear Ashley,

Thank you so much for taking the time to leave such a wonderful review for our salon. We are thrilled to hear that you had a positive experience with our front-of-house team and Jean in our coat check. We apologize for the lack of hot water during your hair wash, but it warms our hearts to know that our hair wash assistant was able to make up for it with a relaxing head massage, and thank you for being so gracious.

We are extremely proud to have Ashleigh as a member of our team, and we are delighted to hear that you are always satisfied with her talented cuts. We truly appreciate your loyalty to our salon for the past 15 years.

Thank you again for your kind words and for choosing our salon. We can't wait to see you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Today’s appt.

Deborah
27th Nov 2025
Team Member: Joey
5.0

Good experience as usual. On time which is always appreciated. Suggest that juniors/ shampooists wear a name badge, or something to identify them. Then i know who to tip when paying at reception!

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Response from Richard Ward Hair & Metrospa

Hi Deborah,
Thank you for taking the time to leave us a review. We're happy to hear that you had a good experience with us and that you appreciated us being on time. We understand how important punctuality is for our clients.

Thank you for your suggestion about the name badges for our juniors and shampooists. They do all actually have name badges, but forget to wear them, so thank you for letting us know. We will get on their case as we want to make sure that everyone at our salon feels recognized and appreciated.

We look forward to seeing you again soon at our salon. Thank you for choosing us and for your continued support.

Best regards,
The team at Richard Ward Hair & Metrospa

Birthday facial gift

Sue Dowden
27th Nov 2025
5.0

My 1st experience at RW fantastic facial.
Will definitely come again to see Kinga.

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Response from Richard Ward Hair & Metrospa

Hi Sue,

Thank you so much for taking the time to leave us a review! We are delighted to hear that your first experience with us for a facial was a fantastic one. We pride ourselves on providing great services, and we're glad to know that Kinga did not disappoint.

We are excited to welcome you back to our salon in the future, and we'll make sure to pass on your kind words to Kinga. Thank you again for choosing us, and we look forward to pampering you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

varney

katie
27th Nov 2025
Team Member: Joey
5.0
Appointment verified by Phorest

cuts beautifully and listens to his client

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Response from Richard Ward Hair & Metrospa

Dear Katie,

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great time at our salon and that our stylist did a beautiful job on your haircut. Our team prides itself on listening to our clients' needs and delivering the perfect look for them.

Thank you for choosing us to trust with your hair. We truly appreciate your kind words and hope to see you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Great hair!!

Yvonne
26th Nov 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey’s been doing my hair for some years now…..always good cut and nice chats!!

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Response from Richard Ward Hair & Metrospa

Hi Yvonne,

We are so happy to hear that you have been a loyal customer of Joey's for several years now. Thank you for taking the time to leave us a positive review! We love hearing about our customers enjoying their haircuts and having a great chat at the same time.

Our team at Richard Ward Hair & Metrospa are always dedicated to providing our customers with a high-quality and enjoyable experience. We really appreciate your support and we look forward to seeing you again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Great hair

Helen B
26th Nov 2025
Team Member: Jeff
5.0
Appointment verified by Phorest

Jeff is simply ‘THE BEST’… his Blo dry’ lasts longest & always look good, and his cuts are perfect.He really understands hair! Thank you Jeff, you put a smile on my face.

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Response from Richard Ward Hair & Metrospa

Hi Helen,

Thank you so much for leaving such a lovely review for Jeff. We are delighted to hear that you had such a positive experience at our salon and that Jeff was able to put a smile on your face with his amazing hair skills.

Jeff truly is a talented stylist and we are lucky to have him as part of our team. We will make sure to pass along your kind words to him.

We look forward to seeing you again and keeping your hair looking "perfect" with Jeff's expertise!

Best regards,
The team at Richard Ward Hair & Metrospa

Service with a smile

Carole Shaw
26th Nov 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Felt right at home in the hands of Jonathan for a quick blow dry. He listened, made every effort to follow instruction & please 🙏 Thank you - I’ll be back!!

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Response from Richard Ward Hair & Metrospa

Hi Carole,

Thank you so much for your lovely review! We are thrilled to hear that you felt right at home during your visit with Jonathan. We pride ourselves on providing a comfortable and personalized experience for each and every client.

We are glad to hear that Jonathan listened to your instructions and made every effort to please you. We will be sure to pass along your kind words to him. We look forward to welcoming you back to our salon in the future.

Thank you again for choosing our salon for your hair needs. We appreciate your support and look forward to seeing you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Good haircut

Jenny Dyke
25th Nov 2025
Team Member: Delta
5.0
Appointment verified by Phorest

Good haircut and nice lady.

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Response from Richard Ward Hair & Metrospa

Hi Jenny,

Thank you so much for your kind review! We're glad to hear that you enjoyed your haircut and had a pleasant experience with our stylist. We strive to provide the best services and make our customers feel comfortable and happy.

Thank you for choosing our salon for your hair needs. We look forward to seeing you again soon.

Best wishes,

The team at Richard Ward Hair & Metrospa

Ms

Katharine
25th Nov 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Amazing.

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Response from Richard Ward Hair & Metrospa

Hi Katharine,

Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear you had an amazing experience at our salon. Our team works hard to provide exceptional service and it means a lot to us that you noticed.

We would love to have you back at our salon and have the opportunity to pamper you again soon. Thank you for choosing Richard Ward Hair & Metrospa.

Best wishes,
The Team at Richard Ward Hair & Metrospa

“Truly the best.”

Deborah
25th Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

I’ve been coming to Robert for a long time and he is truly exceptional. He has an incredible intuition for what suits my face and always creates a cut that feels completely ‘me’. His skill, consistency, and understanding are unmatched. I always leave feeling confident and cared for. I wouldn’t trust anyone else with my hair — he really is the best.”

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Response from Richard Ward Hair & Metrospa

Hi Deborah,

Thank you so much for your kind words about Robert and our salon. We are thrilled to hear that he has exceeded your expectations and provided you with a cut that feels truly "you".

We appreciate the trust you have placed in Robert, and we're honored to have you as a loyal client.

We can't wait to welcome you back to our salon and provide you with another exceptional experience.

Best regards,
The team at Richard Ward Hair & Metrospa

Sublime cut & blow dry

Louise Teuber
25th Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Robert without fail makes me leave the salon feeling a million times better than when I walk in. He makes me feel valued, treats me as an individual and in all the years I’ve been seeing him I’ve always been delighted with the end result. His cuts are superb and his blow dries are second to none. A true professional and expert in his field!

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Response from Richard Ward Hair & Metrospa

Hi Louise,
We are delighted to hear that Robert has consistently provided you with exceptional service and results during your visits to our salon. We couldn't agree more that he is a true professional and expert in his field. It is our goal to make each and every client feel valued and treated as an individual, and it is wonderful to hear that Robert has done just that for you. Thank you for taking the time to share your positive experience with us, it truly means a lot to our team. We look forward to seeing you again soon.
Best, The Team at Richard Ward Hair & Metrospa

Mrs

Helen B
25th Nov 2025
Team Member: Jeff
5.0
Appointment verified by Phorest

Brilliant at cutting…Brilliant at Blo drying, as it lasts the entire week for me. He has been my stylist for many years and I hope for many to come.. knows everything about hair management. Thank you.

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Response from Richard Ward Hair & Metrospa

Dear Helen,

Thank you for taking the time to leave us a review! We are delighted to hear that you have been a loyal client of our salon for many years and that you have had a positive experience with our stylist. We pride ourselves on providing excellent hair management services and we are glad to hear that our stylist has exceeded your expectations. We hope to continue serving you for years to come and help you maintain beautiful, long-lasting hair. Thank you again for choosing our salon!

Best regards,
The team at Richard Ward Hair & Metrospa

Hair and colour

Iane, Dean and Bella Gilfillan
23rd Nov 2025
5.0

A wonderful experience as always. We love Cristiano and the magic he works with our hair and our souls! Xxx

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Response from Richard Ward Hair & Metrospa

Dear Iane, Dean and Bella,
Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a wonderful experience with Cristiano at our salon. We couldn't agree more, he truly works magic with both hair and souls! We appreciate your support and hope to see you all again soon.
Warmly,
The Team at Richard Ward Hair & Metrospa

Fabulous

Lisa Redman
22nd Nov 2025
5.0
Appointment verified by Phorest

Been coming to Richard Ward for 29 years..the best!!

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Response from Richard Ward Hair & Metrospa

Hi Lisa,

Thank you so much for your loyalty and for taking the time to leave us such a lovely review. We are delighted to hear that you have been coming to the salon for so long; it speaks volumes.

We truly value your support and cannot wait to welcome you back for many more years to come. Your satisfaction is our top priority, and we are grateful for your trust in our team to consistently provide you with exceptional service.

All the best from the team at Richard Ward Hair & Metrospa.

The best

Julia Russell
21st Nov 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo has been cutting and styling my hair for 26 years now. He’s a perfectionist, creative and very talented. I’d never go anywhere else. I’ve told him he’s never allowed to retire!

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Response from Richard Ward Hair & Metrospa

Dear Julia,

Thank you so much for taking the time to leave us such a lovely review! We are so glad to hear that Adolfo has been taking care of your hair for 26 years and that you are always satisfied with his work. We truly appreciate your loyalty and we will make sure to pass on your kind words to Adolfo.

We understand how important it is to have a stylist who knows your hair and your preferences, and we are honored to have Adolfo as a member of our team. You can trust that we will continue to provide you with exceptional service every time you visit our salon.

Again, thank you for your heartfelt feedback. We look forward to seeing you again soon!

Best regards,

The Team at Richard Ward Hair & Metrospa

Cut and blow dry

Meriet
21st Nov 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Brilliant as always

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Response from Richard Ward Hair & Metrospa

Hi Meriet,

Thank you so much for your kind review! We're delighted to hear that you had a brilliant experience at our salon. Our team strives to provide top-notch services and it's always great to know when our efforts are appreciated.

We hope to welcome you back soon for another wonderful experience. Have a lovely day!

Best wishes,
The team at Richard Ward Hair & Metrospa

Always exceptional!

Charlotte
21st Nov 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Elettra has been cutting my hair for over ten years. She is a fantastic stylist!

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Response from Richard Ward Hair & Metrospa

Dear Charlotte,

Thank you so much for taking the time to leave such a lovely review for our salon. We are thrilled to hear that Elettra has been your go-to stylist for over ten years and that you are happy with her work. Our team always strives to provide exceptional services and we are glad to know that we have met your expectations.

We truly appreciate your loyalty and trust in our salon. We look forward to seeing you again in the future and providing you with the best haircuts and styles. If there is anything else we can do to make your experience at our salon even better, please do not hesitate to let us know.

Thank you once again for your kind words and for choosing our salon. We hope to see you soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Clarke

Jamie
21st Nov 2025
Team Member: Mario
5.0
Appointment verified by Phorest

So great to meet Mario, who did a fantastic job. Looking forward to next booking!

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Response from Richard Ward Hair & Metrospa

Hi Jamie,

Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our stylist Mario. We'll make sure to pass along your compliments to him.

We look forward to seeing you at your next appointment with us. Thank you for your continued support.

Warm regards,
The Team at Richard Ward Hair & Metrospa

My perfect natural new style

Eileen Kessel
21st Nov 2025
Team Member: Megan
5.0
Appointment verified by Phorest

A huge thank you to Megan for giving me the perfect natural cut and style. Megan totally delivered an amazing cut, designed to give natural volume with lovely easy movement. Megan has delivered totally and has given me a lovely confident look with small changes. Great success - thank you Megan.

My appreciation and thanks to Alexander for the fabulous colour and JJ for great head massage and all the front of salon staff for the wonderful service they deliver.

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Response from Richard Ward Hair & Metrospa

Hey Eileen,

Thank you so much for taking the time to leave such a lovely review for our salon! We're thrilled to hear that Megan gave you the perfect natural cut and style. It's wonderful to know that she was able to create a look for you that gives natural volume and easy movement.

We'll be sure to pass on your kind words to Megan, Alexander, JJ, and the rest of our front of salon staff. It's always great to hear that our team is delivering wonderful services to our clients.

Thank you again for your kind words and for choosing our salon. We can't wait to see you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Experience

Michael reynolds
21st Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

All staff and stylists are very welcoming
And provide an excellent service

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Response from Richard Ward Hair & Metrospa

Hi Michael,

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our staff and stylists. Providing excellent service and making our clients feel welcome is what we strive for at our salon. It means a lot to us that you noticed and appreciated it.

Thank you for taking the time to leave us a review. We can't wait to welcome you back for your next visit!

Best, The Team at Richard Ward Hair & Metrospa

Blow dry

Janice
21st Nov 2025
Team Member: Megan
4.5
Appointment verified by Phorest

Had a lovely blow dry with megan. She listened to what I wanted and I was very happy

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Response from Richard Ward Hair & Metrospa

Hi Janice,

Thank you so much for taking the time to write such a kind review about your experience with Megan. We are delighted to hear that you had a lovely blow-dry and that she listened to your requests. Our team always strives to make sure our clients leave feeling happy and satisfied. If you enjoy the salon when it's a little less hectic, we would suggest the first or second appointments of the day, or on a Monday when we only have a skeleton staff working.

We appreciate your feedback and look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Kelly

Anonymous
20th Nov 2025
5.0

Lovely! Great with my nails and always happy and sunny, just what you need when having a manicure and pamper.

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Response from Richard Ward Hair & Metrospa

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a lovely experience at our salon. We believe a positive attitude goes a long way in creating a relaxing and enjoyable atmosphere.
Thank you again, and we can't wait to see you for your next manicure session.
All the best,
The team at Richard Ward Hair & Metrospa.

Super Mario

Jo Lankestet
20th Nov 2025
Team Member: Mario
5.0
Appointment verified by Phorest

Always always superb.

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Response from Richard Ward Hair & Metrospa

Hi Jo, thank you so much for taking the time to leave us a review! We're thrilled to hear that you consistently have a great experience with us. Your kind words mean a lot to our team. We hope to have you back at our salon soon for another superb visit. Take care! Best, the team at Richard Ward Hair & Metrospa.

Fantastic cut & style

Shazia
19th Nov 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Just everything I want in a haircut experience! Advice, some honesty, a lot of skill combined with Cristiano's humour 😀
Love my hair once again, lovely & light with a good style - thank you so much Cristiano!!!!

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Response from Richard Ward Hair & Metrospa

Hi Shazia,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you had a great experience with Cristiano at our salon.

We are glad that Cristiano's honesty, humor, and skill were able to meet your expectations. We love seeing our clients leave with a fantastic new look that makes them feel confident and refreshed.

Thank you for choosing our salon, and we can't wait to see you again for your future hair needs.

Best,
The Team at Richard Ward Hair & Metrospa

Great experience

Carla Bakker
19th Nov 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Sabina was perfect - fab attitude , cared about what I asked, friendly, smiley, professional and gave me a great haircut - and she even helped me go down with my dog ( I had bags) -attentive and kind

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Response from Richard Ward Hair & Metrospa

Hi Carla,

Thank you so much for taking the time to leave us a review. We are delighted to hear that Sabina provided you with a perfect experience. She takes great pride in delivering top-notch service to our clients and we will make sure to pass along your kind words to her. We are also happy to hear that you enjoyed your haircut and that Sabina went above and beyond by helping you with your dog.

We appreciate your support and hope to see you again soon!

Warm regards,

The team at Richard Ward Hair & Metrospa

Hair cut

Catherine Andrews
19th Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Wonderful cut, as always, by Robbie and beautifully coloured by Maria.

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Response from Richard Ward Hair & Metrospa

Hi Catherine,

Thank you so much for your kind words about your recent visit to our salon. We're thrilled to hear that you were happy with the results of your cut by Robbie and your color by Maria. Your satisfaction is our top priority, and it's always a pleasure to hear when our team delivers great service.

We appreciate you taking the time to leave a review and for being a loyal client. We look forward to seeing you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Joey

Kieran
19th Nov 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Brilliant. Fantastic cut and great conversation.

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Response from Richard Ward Hair & Metrospa

Hi Kieran,

Thank you so much for taking the time to write such a lovely review. We are thrilled to hear that you had a brilliant experience with us and that you were happy with both your haircut and the conversation. We always strive to provide not only great hair services, but also a friendly and welcoming atmosphere.

We truly appreciate your positive feedback and we look forward to welcoming you back to our salon again soon. Have a wonderful day!

Warm Regards,
The Team at Richard Ward Hair & Metrospa

Haircut 100

paul sedgwick
18th Nov 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

She is great

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Response from Richard Ward Hair & Metrospa

Hi Paul,

Thanks for taking the time to leave a review! We're so glad to hear that you had a great experience at our salon. Our team at Richard Ward Hair & Metrospa takes pride in providing exceptional service and making our clients feel pampered.

We're always here to make sure our clients leave feeling satisfied and happy with their hair. We can't wait to have you back in our salon for your next visit. Thank you for choosing us and we hope to see you soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent

Carla
18th Nov 2025
Team Member: Ella
5.0
Appointment verified by Phorest

Ella is just brilliant. She listens and delivers the exact colour you askfor. She uses great products that give lasting colour and she always ensures long term that hair is strengthened and stays healthy. As well as being a great technician she is also an extremely warm , positive and cheerful person. I look forward to my appointments and would strongly recommend her to anyone looking for a top class colourist.

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Response from Richard Ward Hair & Metrospa

Hi Carla,

Thank you so much for taking the time to leave such a kind review about Ella! We are thrilled to hear that you had a fantastic experience at our salon with her. We truly value your feedback and are thrilled that you enjoy the products we use and her expertise in delivering the perfect hair colour for you.

We couldn't agree more - Ella is not only a talented technician, but always has such a positive vibe. It's wonderful to hear that you enjoy your appointments with her, and we appreciate your recommendation to others.

Thank you again for choosing our salon, Carla. We are so grateful for your support and look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

High praise!

Sally de Trensé
18th Nov 2025
Team Member: Sonia
5.0
Appointment verified by Phorest

I have been going to Richard Ward for 40 yrs (or ever since it first opened!) and all I can say is I would never contemplate going anywhere else, as I have known most of the stylists for many years and the standard is so high and professional and it’s always a huge pleasure to walk in and see such friendly faces and be welcomed so warmly by all the staff..Sally

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Response from Richard Ward Hair & Metrospa

Dear Sally,

Thank you so much for your positive review and for your loyalty to our salon for the past 40 years. We are delighted to hear that you have had such a positive experience with us and that our stylists have consistently provided you with high-quality and professional service.

Thank you again for choosing our salon and for your continued support.

We look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa