Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
465 verified reviews
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Value
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Filter by rating

Excellent

A.D
18th Sep 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

All the spa technicians at Richard Ward are super friendly and their work is excellent . The salon is a lovely place to go for all hair and beauty services

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Response from Richard Ward Hair & Metrospa

Hi A.D,

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our team at Richard Ward Hair & Metrospa. We take pride in providing excellent services and creating a friendly environment for our clients.

We hope to see you again soon for all your hair and beauty needs. Have a wonderful day!

Best,
The Team at Richard Ward Hair & Metrospa

Hair cut

Ruth Joad
18th Sep 2025
Team Member: Megan
4.5

Nice girl. Good hair cut
Rather noisy salon.

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Response from Richard Ward Hair & Metrospa

Dear Ruth,

Thank you for taking the time to leave a review. We are glad to hear that you had a good hair cut with us. Our team takes great pride in providing top-quality services to all our clients.

We do apologize for any noise you experienced during your visit. Our salon can get quite busy at times, but we are continuously working on ways to improve the ambiance for our clients but for future reference, early mornings, Mondays and Wednesday are always more peaceful times to visit as we have less staff working and thus less clients.

Thank you again for your feedback. We hope to see you back at our salon soon.

Best,
Team at Richard Ward Hair & Metrospa

Men’s Hair Stylist

Andrew Moffat
18th Sep 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

As always I look forward to super haircut and style. Also to an entertaining and relaxing time.

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Response from Richard Ward Hair & Metrospa

Hi Andrew, thank you for taking the time to share your experience with us. We are so glad to hear that you look forward to your visits at our salon and enjoy our services. Our team takes pride in creating a relaxing and entertaining atmosphere for our clients. We appreciate your continued support and loyalty. Looking forward to seeing you again soon! Best, The team at Richard Ward Hair & Metrospa.

Ashleigh

LAETITIA OPPENHEIm
18th Sep 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Everything fabulous. She’s a gem

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Response from Richard Ward Hair & Metrospa

Hi Laetitia,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fabulous experience at our salon and that you consider us a "gem". We strive to provide exceptional service and it's always heartwarming to receive such positive feedback.

We would love to know more about what made your visit so fabulous. Was there anything specific that stood out to you? We are always looking for ways to improve and your feedback is greatly appreciated.

Thank you again for choosing our salon and we hope to see you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Highlights

Patricia. Anderson
16th Sep 2025
Team Member: David
5.0
Appointment verified by Phorest

David was perfection as always

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Response from Richard Ward Hair & Metrospa

Hi Pat,
We are thrilled to hear that you had a great experience with David at our salon. We take pride in providing exceptional service and we are glad that David met your expectations. We appreciate you taking the time to leave us a review and we hope to see you again soon for another pampering session.
Best regards,
The team at Richard Ward Hair & Metrospa.

Tyrwhitt

Lindy
16th Sep 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

Wonderful manicure, very gentle and considerate. Really enjoyed her company too.

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Response from Richard Ward Hair & Metrospa

Dear Lindy,

Thank you so much for taking the time to leave a review. We are so happy to hear that you had a wonderful manicure experience with us. Our team always strives to provide gentle and considerate services, and we are glad that you felt pampered and relaxed during your visit.

We are also delighted to hear that you enjoyed the company of our nail technician. At our salon, we believe in creating a welcoming and friendly environment for all our clients.

We truly appreciate your feedback and hope to see you again soon for another pampering session.

Best wishes,
The team at Richard Ward Hair & Metrospa

Cut reshape blow dry

Olivia
16th Sep 2025
Team Member: Caterina
4.0
Appointment verified by Phorest

I’m really happy with the cut by Catarina today. She has cut my hair, framing my face added layers. Has a nice bounce to it and I feel positive going back to university.

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Response from Richard Ward Hair & Metrospa

Hi Olivia,

We are so glad to hear that you had a positive experience with Catarina at our salon.
Thank you for taking the time to leave a review. We hope this boost of confidence carries you through your university year.
See you again soon!

Best,
The Team at Richard Ward Hair & Metrospa

First time visit

Anne Knowles
15th Sep 2025
Team Member: Karen
5.0
Appointment verified by Phorest

This was my first time at Richard Ward. I had a great cut and blow dry with Karen. She listened to what I wanted and gave helpful advice about looking after my hair. The salon is lovely and I’m looking forward to my next appointment.

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Response from Richard Ward Hair & Metrospa

Dear Anne,

Thank you for taking the time to share your experience at our salon. We are thrilled to hear that you enjoyed your first visit with us and that Karen provided you with a great cut and blow dry. We pride ourselves on listening to our clients' wishes and providing valuable advice on hair care.

We are glad you appreciated the lovely atmosphere at our salon and we can't wait to have you back for your next appointment. We are dedicated to making all our clients feel welcomed and pampered during their visits with us.

Thank you again for your review and we look forward to seeing you soon.

Best,
The team at Richard Ward Hair & Metrospa

Excellent service

Dawn Lupton
15th Sep 2025
Team Member: Mario
5.0
Appointment verified by Phorest

Mario & I had a good catch up after he stood in for Richard

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Response from Richard Ward Hair & Metrospa

Dear Dawn,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a good catch up with Mario during your visit to our salon.

Our team at Richard Ward Hair & Metrospa takes great pride in providing excellent customer service and we are grateful for your positive feedback. We hope to see you again soon and offer you another enjoyable experience at our salon.

Best regards,
The team at Richard Ward Hair & Metrospa

Hair colour

Lara
14th Sep 2025
Team Member: Kathy
5.0
Appointment verified by Phorest

I came to this salon in a bit of a panic after a really bad experience at another place where my hair was left with striped bleach highlights. I wasn’t sure if it could be fixed, but from the moment I walked in, I felt reassured. My new hairdresser Kathy (wish I had gone to her in the first place!) was not only kind and professional, but incredibly knowledgeable.
She took the time to really assess the damage and explained clearly what she could do to fix it. The results honestly blew me away—she transformed my hair completely! It looks and feels so much healthier and the colour is exactly what I was hoping for in the first place.
I’m beyond happy with how it turned out. You can tell she genuinely knows her craft and cares about her clients.

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Response from Richard Ward Hair & Metrospa

Dear Lara,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had a positive experience at our salon after a not-so-great experience elsewhere.

We are so happy that Kathy was able to transform your hair and give you the results you were hoping for. Our team takes pride in their knowledge and expertise, and we're glad that Kathy's skills and passion for her craft were able to make such a difference for you.

We are grateful to have you as a client and we hope to continue exceeding your expectations in the future. Thank you again for choosing us and for sharing your kind words.

Best,
The team at Richard Ward Hair & Metrospa

Bob hair cut.

Alison
14th Sep 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

First time with Adolfo.
Thank you Adolfo.
I look 10 years younger.
Perfect.

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Response from Richard Ward Hair & Metrospa

Hi Alison,
Thank you for taking the time to leave us such a lovely review! We are so glad to hear that your experience with Adolfo was a success and that you feel 10 years younger. it's wonderful to know that Adolfo was able to exceed your expectations. We hope to see you back at our salon soon.
Warmly,
The Team at Richard Ward Hair & Metrospa

Ear Piercing

Gaia Dal Pont
13th Sep 2025
Team Member: Gina
5.0
Appointment verified by Phorest

Amazing staff - they are so nice and supportive. Definitely recommend for everyone especially if you’re getting your first piercing.

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Response from Richard Ward Hair & Metrospa

Dear Gaia Dal Pont,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a positive experience and found our staff to be nice and supportive. It's always our goal to provide exceptional service to all of our clients, especially for those getting their first piercing. Your recommendation means a lot to us and we truly appreciate it.

We hope to see you again soon at Richard Ward Hair & Metrospa.

Warmly,
The team at Richard Ward Hair & Metrospa

Cut and dry

Anonymous
13th Sep 2025
5.0

Only stylist I trust!

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Blow dry

Sarah
13th Sep 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Amazing blow dry . Thank you

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Response from Richard Ward Hair & Metrospa

Dear Sarah,

Thank you so much for leaving such a lovely review regarding your blow dry experience at our salon. We are thrilled to hear that you were happy with the service you received.

Our team takes pride in providing exceptional treatments and it is always a pleasure to know that our clients leave feeling satisfied. We appreciate you taking the time to share your thoughts with us.

We hope to see you again soon for another pampering session at Richard Ward Hair & Metrospa.

Best regards,

The team at Richard Ward Hair & Metrospa

Karen - haircut

Rebecca Marsham
12th Sep 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Again, Karen triumphs! Every cut she’s ever done for me is exceptional and I walk out feeling fabulous! Thank you

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Response from Richard Ward Hair & Metrospa

Hi Rebecca,

Thank you for taking the time to share your experience at our salon. We are thrilled to hear that you were once again pleased with Karen's exceptional cuts. It's always our goal to make our clients feel fabulous when they leave our salon. We will definitely pass on your kind words to Karen.

We appreciate your loyalty and hope to see you again soon.

Take care,
Team at Richard Ward Hair & Metrospa

Cut and blow dry

Helen Fitzgerald
11th Sep 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Excellent cut and blow dry. Very much enjoyed my time with Karen today.

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Response from Richard Ward Hair & Metrospa

Hi Helen, thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an excellent cut and blow dry with Karen! It's always great to hear when our clients have had an enjoyable experience with us. We hope to see you again soon for your next appointment. Have a lovely day!
Warmly,
The Team at Richard Ward Hair & Metrospa.

Lovely blow dry

Kerri
11th Sep 2025
Team Member: Emily
5.0
Appointment verified by Phorest

Emily was a great stylist. Listened to the brief and I’m 100% happy with the fabulous result!

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Response from Richard Ward Hair & Metrospa

Hi Kerri,

Thank you so much for taking the time to leave a review. We are delighted to hear that Emily was able to meet your expectations and deliver a fabulous result. We pride ourselves on listening to our clients' needs and ensuring they leave the salon feeling happy.

We will be sure to pass on your kind words to Emily and the rest of our team. It means a lot to us when our clients are satisfied with their experience at our salon.

We look forward to seeing you again soon and providing you with another great service.

Best regards,
The team at Richard Ward Hair & Metrospa

Best in the business

Sara Hollowell
11th Sep 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Thank you to nando
Alway such a treat.
Best in the business.
Feeling a millions dollars.

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Response from Richard Ward Hair & Metrospa

Hi Sara,
thank you so much for taking the time to leave us such a lovely review.
We are always striving to provide the best services in the business and it is fantastic to know that we have exceeded your expectations.
We look forward to welcoming you back in the future for another pampering session.
From all of us at Richard Ward Hair & Metrospa.

Great blo dry

Victoria Elvidge
11th Sep 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Megan gave me yet another fabulous dry and in record time so I was able to catch my train !

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Response from Richard Ward Hair & Metrospa

Hi Victoria, thank you so much for leaving your kind review. We are thrilled to hear that Megan was able to give you another fabulous dry and get you to your train on time. Our team always strives to provide our clients with the best possible service and we're glad that Megan was able to exceed your expectations. We look forward to seeing you again soon at Richard Ward Hair & Metrospa. Best regards, The team at Richard Ward Hair & Metrospa.

Brilliant haircut always

Jenny Mellen
10th Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Jonathan cuts my hair beautifully. He listens carefully to what I want, knows what suits my shape face and is highly conscientious. I wouldn’t hesitate in recommending him.

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Response from Richard Ward Hair & Metrospa

Dear Jenny,
Thank you so much for your lovely review. We are glad to hear that you had a great experience with Jonathan at our salon. We couldn't agree more, he is a fantastic stylist who always ensures that his clients' needs and preferences are taken into consideration.

We appreciate you recommending him and thank you for trusting us with your hair. Your satisfaction is our top priority and we are happy to hear that Jonathan was able to deliver the perfect cut for you.

We look forward to seeing you again soon at Richard Ward Hair & Metrospa.

Best,
The team at Richard Ward Hair & Metrospa

Best cut ever!

Wendy
10th Sep 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Caterina cut and styled my hair exactly as I described… a real artist and very friendly and professional, thank you!

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Response from Richard Ward Hair & Metrospa

Hi Wendy,

Thank you so much for taking the time to leave us a review. We are delighted to hear that Caterina was able to cut and style your hair exactly as you described. We truly believe our stylists are artists in their own right and it's wonderful to hear that you found Caterina to be friendly and professional.

We will be sure to pass on your kind words to Caterina and the rest of our team. Your satisfaction is always our top priority and we are happy to know that you enjoyed your experience with us.

Best regards,

The team at Richard Ward Hair & Metrospa

Brilliant

Andrew Moffat
10th Sep 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Brilliant - Great - Hair cut and stylist.

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Response from Richard Ward Hair & Metrospa

Hi Andrew,

Thank you for taking the time to leave us this lovely review! We are so happy to hear that you had a brilliant experience with our salon and stylist. It means a lot to our team when our clients are pleased with their haircuts.

We pride ourselves on providing great services and it's wonderful to know that we delivered that for you. We hope to see you again soon for your next hair appointment.

Warm regards,
The team at Richard Ward Hair & Metrospa

A fabulous experience

Liz King
9th Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

I'm a visitor to London and was recommended to Richard Ward by a friend who has been going there for very many years. I wasn't too sure what to expect but I needn't have worried. Everyone was so friendly & welcoming and Jonathan was especially lovely. He's a great stylist and is fantastic at cutting short hair. I highly recommend Richard Ward (and if you have short hair, ask for Jonathan 😀)

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Response from Richard Ward Hair & Metrospa

Hi Liz,
Thank you for taking the time to leave such a lovely review of your recent visit to our salon. We are so pleased to hear that you enjoyed your experience with us as a first-time visitor toto the salon. Jonathan will be delighted to know that he has left such a positive impression on you with his great styling skills, especially with short hair.
Our team takes pride in providing a warm and welcoming atmosphere for all our clients, and we are happy to hear that we have met your expectations.
Thank you for recommending us, we truly appreciate it. We would love to welcome you back again in the future. All the best,
The team at Richard Ward Hair & Metrospa.

Excellent

Samar Allabbad
9th Sep 2025
Team Member: Jeff
5.0
Appointment verified by Phorest

Very good

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Response from Richard Ward Hair & Metrospa

Hi Samar,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience at our salon. Your kind words mean a lot to us and we truly appreciate your support. We hope to have the pleasure of welcoming you back in the near future for another enjoyable visit.
Take care and stay fabulous!
-The team at Richard Ward Hair & Metrospa

Love the salon, but appointment felt rushed

Charlotte
9th Sep 2025
Team Member: Nando
4.0
Appointment verified by Phorest

I always enjoy coming into the salon, Nando is so talented and the atmosphere is wonderful, which is why I travel from France to see him. If I may share some honest feedback: today’s appointment did feel rushed. We started 20 minutes late and finished within 45 minutes, which felt very quick for a complete restyle. My hair looks good, but I feel it could have been even better with a little more time. I completely understand how in demand Nando is, but I wanted to share my perspective as someone who invests a lot to be in his chair.

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Response from Richard Ward Hair & Metrospa

Hi Charlotte,

Thank you so much for taking the time to leave a review. We truly appreciate your kind words about Nando and the wonderful atmosphere of our salon. We are honored that you travel from France to see us and it means a lot to our team.

We apologize for any inconvenience caused by starting your appointment late and for it feeling rushed. We value your honest feedback and we will definitely take it into consideration for future appointments. Our goal is to always ensure our clients leave feeling satisfied with their services.

Thank you again for your loyalty and trust in our salon.

We hope to see you back soon for another hair transformation.

Warmly,
The team at Richard Ward Hair & Metrospa

Haircut

Eileen Kelliher
9th Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy is excellent, an instinctive, gifted hairdresser, a real talent with hair. And fun!

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Response from Richard Ward Hair & Metrospa

Hi Eileen,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had such a great experience with Tommy at our salon. We truly believe that he is a gifted hairdresser and it's wonderful to hear that you agree! We also love that he adds a bit of fun to each appointment.

We can't wait to welcome you back to our salon soon for another fantastic hair experience.

Take care!

The team at Richard Ward Hair & Metrospa

He understands!

Penny D
9th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

He understands what I’m looking for and what cut suits my face & lifestyle. I always feel good in myself after seeing Patrick. Friends often remark on how well-cut my hair is - relaxed French chic!

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Response from Richard Ward Hair & Metrospa

Hi Penny D,

Thank you for taking the time to leave us such a lovely review! We are so pleased to hear that you have enjoyed your experiences with Patrick. It is our goal to always understand the unique needs and style preferences of our clients, so we are happy to hear that Patrick has been able to achieve this for you.

We pride ourselves on providing our clients with a relaxing and enjoyable experience, and we are glad to hear that you always leave feeling good about yourself after visiting us. It's great to hear that your friends have also noticed the results of your visits to our salon - we love helping our clients achieve that effortlessly chic French look!

Thank you again for your kind words, and we look forward to continuing to provide you with excellent service at our salon.

Best regards,

The team at Richard Ward Hair & Metrospa.

Always a great haircut.

Jenny Whiston
8th Sep 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo cuts and styles my hair beautifully. He expertly works wonders to make the best of the effects of alopecia. I always leave the salon very happy.

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Response from Richard Ward Hair & Metrospa

Hi Jenny

Thank you so much for taking the time to share your positive experience with Adolfo at our salon. We are delighted to hear that he has been able to expertly cater to your needs and make you feel happy with your hair despite the challenges of alopecia.

We appreciate your kind words and will make sure to pass on your praise to Adolfo. It's always a pleasure to have you in our salon and we look forward to welcoming you back in the future.

Best regards,
The team at Richard Ward Hair & Metrospa

Cut and blow dry

Poppy Hussey
6th Sep 2025
Team Member: Joey
5.0
Appointment verified by Phorest

I’ve been coming to Joey for nearly 8 years, and there’s a reason I don’t go anywhere else! He does wonders for my curly hair, listens to what I want whilst always giving an honest, professional opinion.

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Response from Richard Ward Hair & Metrospa

Dear Poppy,

Thank you so much for your lovely review! We are thrilled to hear that Joey has been taking care of your curly hair for almost 8 years now. We are glad to be your go-to salon for all your hair needs.

At Richard Ward Hair & Metrospa, our top priority is to make sure our clients leave feeling happy and confident. We are grateful for your trust and loyalty towards our team and services.

We will make sure to pass along your kind words to Joey. He is truly an expert when it comes to curly hair and always strives to listen to his clients and give them the best advice.

Thank you again for your support and we look forward to welcoming you back for many more amazing hair experiences.

Warm Regards,
The team at Richard Ward Hair & Metrospa.

Gina was professional and welcoming

Anonymous
6th Sep 2025
4.0

My first visit to the salon and a little
nervous having entered into the room of 3 very busy receptionists taking calls. I was greeted and asked if it was my first visit( which was nice) so they escorted me to the area Gina would call for me.
I would go back again as everyone seemed friendly (but very busy) but that was nice to see a company doing well at these times.

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Response from Richard Ward Hair & Metrospa

Dear [reviewer],

Thank you for choosing to visit our salon for the first time. We're glad that our receptionists were able to make you feel welcome and at ease during your visit. We pride ourselves on providing a friendly and welcoming atmosphere to all our clients, however busy so we're happy to hear that you experienced that.

We have passed on your valued private feedback to the management team and wanted to suggest the the salon has a much more relaxed environment in the mornings or on Mondays and Wednesdays we have less staff working in the salon.

We look forward to welcoming you back for your next visit. Thank you again for your kind review and for choosing us as your salon.

Warm Regards,
The team at Richard Ward Hair & Metrospa

Ms

Lynda Ronan
6th Sep 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Best haircut in London- do not let this fabulous hairdresser slip through your fingers

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Response from Richard Ward Hair & Metrospa

Dear Lynda,

Thank you so much for your lovely review! We are overjoyed to hear that you had the best haircut in London at our salon.

Our team takes great pride in providing fantastic hair services and we are so glad that we were able to deliver this for you. We truly appreciate your kind words and recommendation to not let this fabulous hairdresser slip through anyone's fingers.

We hope to see you again soon for another amazing experience with us.

Warmly,
The Team at Richard Ward Hair & Metrospa

The best hair day thanks to Mario!

Anonymous
5th Sep 2025
Team Member: Mario
4.5

Mario is absolutely fantastic. I have known him for years and nobody understands my hair as well as he does. Mario always does a beautiful job on my hair.

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for taking the time to leave this wonderful review about Mario at our salon. We are so happy to hear that he has been able to understand your hair needs for years and consistently deliver beautiful results.

We truly value your loyalty and appreciate your feedback. It's reviews like these that motivate our team to continue providing high-quality services to our clients.

We look forward to welcoming you back to our salon for your next hair treatment. Thank you again for choosing Richard Ward Hair & Metrospa.

Best regards,
The team at Richard Ward Hair & Metrospa.

A day to be spoilt!

Rachel Watkins
4th Sep 2025
Team Member: Joey
4.5
Appointment verified by Phorest

My day at Richard Ward is always very special I look forward to spoiling myself with an expensive ‘hairdo’. I am always happy to pay when Joey cuts my hair as he does a brilliant job.

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Response from Richard Ward Hair & Metrospa

Hi Rachel,

Thank you for taking the time to write such a lovely review. We are delighted to hear that you always have a special day at our salon and that you consider it a treat to spoil yourself with an expensive hairdo.

We are so glad to hear that Joey gives you such a wonderful experience with his brilliant haircuts. We will be sure to pass along your kind words to him as it will mean a lot to him and our team.

We can't wait to see you again soon and provide you with another special day at our salon.

Warmly,

The team at Richard Ward Hair & Metrospa

Haircut

Chisholm Wallace
4th Sep 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Hi Chisholm,

Thank you for taking the time to leave such a positive review. We are delighted to hear that you had an excellent experience at our salon. Our team works hard to provide top-notch services in a relaxed environment.

We are happy that you enjoyed our haircut and our Metrospa offerings. We strive to exceed our customers' expectations and it is always a pleasure knowing that we succeeded. Thank you for choosing us for your hair and spa needs.

We appreciate your kind words and look forward to welcoming you back. Let us know if there is anything else we can do for you.

Best,
The team at Richard Ward Hair & Metrospa

Joey

Karen Rogers
4th Sep 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Great haircut that last weeks and that is a true reflection of a great cut. Thank you

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Response from Richard Ward Hair & Metrospa

Dear Karen,

Thank you so much for your amazing review! We are thrilled to hear that your haircut is still looking great even after weeks. We take great pride in providing long-lasting and quality cuts for all of our clients.

We truly appreciate your kind words and we hope to see you again soon. Our team is always here to give you the best experience at our salon. Thank you once again for choosing us and for taking the time to share your feedback.

Best regards,
The team at Richard Ward Hair & Metrospa

Mrs

Bryony Dalrymple
3rd Sep 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Jonathan is absolutely wonderful and cuts my hair so well.

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Response from Richard Ward Hair & Metrospa

Dear Bryony,

Thank you so much for taking the time to leave us a lovely review! We are thrilled to hear that you had such a wonderful experience with Jonathan at our salon. Our team takes pride in providing top-notch services, and we're glad he was able to give you a great haircut.

Your kind words mean the world to us and we will be sure to pass them on to Jonathan as well. It's always a pleasure to have you in our salon, and we can't wait to see you again soon.

Best wishes from the entire team at Richard Ward Hair & Metrospa.

Sarah does magic, great kindness & hair subtle to great effect.

Eugenie van Nispen
3rd Sep 2025
Team Member: Sarah
5.0
Appointment verified by Phorest

Always happy to see Sarah. I go for subtle touch ups and have made an excellent transition to natural grey and high or occasional low lights to blend. And keep it looking fresh and healthy. On top of that she is always very kind and patient with good ideas.

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Response from Richard Ward Hair & Metrospa

Hi Eugenie,

Thank you so much for taking the time to leave such a lovely review. It's wonderful to hear that you have been pleased with your experiences at our salon and especially with Sarah.
We are glad to know that she has helped you achieve a natural look while keeping your hair feeling fresh and healthy. It's also delightful to hear that you appreciate her kindness and patience, as well as her good ideas.
Your satisfaction is our top priority and we are delighted to have Sarah as part of our team.
Thank you for choosing our salon and for your kind words.
We hope to continue providing you with exceptional service in the future.

Best regards,

The team at Richard Ward Hair & Metrospa

Short and sweet.

Valerie Sheldon
2nd Sep 2025
Team Member: Vita
5.0
Appointment verified by Phorest

A very happy half an hour
Vita was swift and charming turning my flaky brittle dry nails into short square attractive nails…delighted.

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Response from Richard Ward Hair & Metrospa

Dear Valerie,

We are delighted to hear that you had a positive experience at our salon with Vita! Our team at Richard Ward Hair & Metrospa always strives to provide swift and charming service to our clients. It's great to know that Vita was able to transform your nails into a short, square and attractive shape. We hope you left feeling happy and pampered during your visit.

Thank you for taking the time to share your feedback with us, we truly appreciate it. We look forward to welcoming you back for your next appointment and achieving the same level of satisfaction with our services.

Sincerely,

The team at Richard Ward Hair & Metrospa

Perfect - thank you - very grateful

Amanda
2nd Sep 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Exactly what I hoped for and better. Grateful to Tommy, his sense of style and technical expertise.

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Response from Richard Ward Hair & Metrospa

Hi Amanda,

Thank you for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience at our salon and that Tommy's styling and technical expertise met your expectations. We appreciate your trust in our team and we hope to see you again soon for another fabulous hair experience.

Thank you for your support and for choosing our salon.

Best regards,

The team at Richard Ward Hair & Metrospa

Another Great Haircut!

Lois
1st Sep 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Great cut and blow dry. Megan is a brilliant stylist , she is a good listener who understands her clients well and is a really competent hairstylist.

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Response from Richard Ward Hair & Metrospa

Hi Lois,

Thank you so much for taking the time to leave a review for our salon. We truly appreciate your kind words about Megan and are thrilled to hear that you had a great experience with us.

Our team at Richard Ward Hair & Metrospa takes pride in our stylists' skills and customer service, and Megan is no exception. We will be sure to pass along your compliments to her.

Thank you again for choosing our salon for your hair needs. We hope to see you again soon!

Best,

The Team at Richard Ward Hair & Metrospa

Wash and blow

Rhian Haggett
1st Sep 2025
Team Member: Megan
5.0
Appointment verified by Phorest

First time visit to Richard Ward hair salon. Megan is friendly and did a fabulous job as did Maddie with Charlotte my daughter. Kelly did the skin test as we plan to get colours done there.

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Response from Richard Ward Hair & Metrospa

Hello Rhian Haggett,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you and your daughter Charlotte had a great experience at our salon, and we are especially glad to know that our team members Megan, Maddie, and Kelly took such good care of you both.

We pride ourselves on creating a friendly and welcoming atmosphere, and we are delighted that you felt comfortable during your first visit with us. We look forward to seeing you again soon for your color appointments - we are confident you will love the results!

Sending warm wishes from the team at Richard Ward Hair & Metrospa.

Cut and blow dry at Richard Ward

Gabriella Marshall
31st Aug 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy is a very talented stylist - I’m always happy with the outcome of my visit. Staff are always friendly and welcoming.

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Response from Richard Ward Hair & Metrospa

Dear Gabriella,

Thank you so much for sharing your kind words about Tommy and our salon! We are thrilled to hear that you are always happy with the outcome of your visit. Our team takes great pride in delivering exceptional services to all of our clients.

It's wonderful to hear that our staff is always friendly and welcoming. We want everyone who visits our salon to feel comfortable and at ease. We will be sure to pass along your feedback to Tommy and the rest of our team.

Thank you again for your lovely review. We can't wait to see you again soon at Richard Ward Hair & Metrospa!

Best,
The Team at Richard Ward Hair & Metrospa

Great cut - thanks so much

Josh Nunn
31st Aug 2025
Team Member: Tommy
5.0

Welcoming, efficient and friendly!

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Response from Richard Ward Hair & Metrospa

Hi Josh,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our team to be welcoming, efficient, and friendly. We always strive to provide the best experience for our clients, so it means a lot to us to receive your positive feedback.

We also appreciate your kind words about our team's service and atmosphere. We aim to create a warm and inviting environment for all our clients, and we're happy to hear that you felt welcomed during your visit.

We hope to see you again soon for another great experience! Take care!

Best,
The Team at Richard Ward Hair & Metrospa

Fantastic service as ever from Patrick

Alison Shutt
29th Aug 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick has cut my hair for many years and I wouldn't have anyone else cut my hair. His cutting and blow drying skills are transformational producing wonderful French flair. I always leave the salon totally rejuvenated. Many thanks Patrick for your phenomenal expertise, dedicated service and reassurance.

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Response from Richard Ward Hair & Metrospa

Dear Alison,

Thank you so much for taking the time to leave us such a lovely review about your experience at our salon. We are so happy to hear that you have been a loyal client of our stylist Patrick for many years now. It means a lot to us to know that you trust him to give you the perfect haircut every time.

We couldn't agree more about Patrick's incredible cutting and blow drying skills – he truly has a talent for creating that wonderful French flair. It's amazing how a good haircut can make us feel rejuvenated and we are thrilled that you leave our salon feeling that way.

We will be sure to pass on your kind words to Patrick and the rest of our team. Thank you for your continued support and for choosing our salon. We can't wait to welcome you back for your next transformational hair appointment.

Warmly,
The Team at Richard Ward Hair & Metrospa

Fantastic

Anonymous
29th Aug 2025
5.0

Fantastic once again, Joey is always professional and understands what his client wants, would highly recommend anyone to go and see Joey.

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you for taking the time to leave such a positive review for Joey at our salon. We're delighted to hear that he continues to provide you with the professional and high-quality service that we strive for at Richard Ward Hair & Metrospa. We couldn't agree more that Joey is fantastic at understanding and delivering on our client's needs and we appreciate you recommending him to others.

We value your support and look forward to welcoming you back for your next visit.

Best regards,
The team at Richard Ward Hair & Metrospa

Cristiano is the best…

Shelley C
29th Aug 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Amazing haircut and service, as always with Cristiano.

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Response from Richard Ward Hair & Metrospa

Hi Shelley, thank you for leaving such a lovely review about your recent visit! We're so pleased to hear that you had an amazing haircut and enjoyed the service provided by Cristiano. He really is a talented stylist and we're lucky to have him as part of our team.
Thank you for choosing our salon and we hope to see you again soon for another great experience.
Best, the team at Richard Ward Hair & Metrospa.

Kings

Anonymous
28th Aug 2025
5.0

She was very good and professional.

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Response from Richard Ward Hair & Metrospa

Hi there,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with Kinga. Our goal is to always provide excellent and professional services to our clients.

We appreciate your support and look forward to welcoming you back to our salon in the future. Have a wonderful day!

Best regards,

The team at Richard Ward Hair & Metrospa

Miracle worker

Chessy Tudor-Williams
28th Aug 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

My hair was in a terrible state when I arrived, really brittle, with no shape and in major need of a re-vamp! Fiona gave me great advice, cut it so beautifully and was so patient in getting the blow dry and style perfect. I left the salon feeling like a new woman. A massive thank you

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Response from Richard Ward Hair & Metrospa

Hi Chessy,

First of all, we want to thank you for taking the time to leave a review. We are happy to hear that you left our salon feeling like a new woman. That is exactly our goal with each and every client.

We are glad that you had a positive experience with Fiona. She is truly dedicated to providing great advice and giving beautiful cuts. We will definitely pass along your kind words to her.

We hope to see you back at our salon soon for another pampering session. Thank you for choosing us to help revamp your hair. Have a great day!

Best regards,

The team at Richard Ward Hair & Metrospa

Lou and sabina

Sophie
28th Aug 2025
Team Member: Lou
5.0
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Hi Sophie,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had an excellent experience at our salon. We are always striving to provide the best service to our clients, and it means a lot to us to hear that we have succeeded.

We hope to see you again soon at our salon. Thank you for choosing us and for supporting our business. Have a fantastic day!

Best regards,

The team at Richard Ward Hair & Metrospa

Happy customer

C
28th Aug 2025
Team Member: Adolfo
4.5
Appointment verified by Phorest

Left v. satisfied!

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Response from Richard Ward Hair & Metrospa

Hi C,

Thank you for taking the time to share your experience with us. We are so pleased to hear that you left our salon satisfied! Our team at Richard Ward Hair & Metrospa always strives to provide top-quality service to all of our clients.

We appreciate your kind words and hope to see you again soon for another visit. Thank you for choosing our salon for your hair and spa needs. We truly value your support.

Best regards,
The team at Richard Ward Hair & Metrospa