Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.88
217 verified reviews
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Filter by rating

More than a haircut - an experience!

Sanjay L
14th Jun 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Every visit to Richard Ward is nothing short of exceptional. Joey delivers a consistently flawless cut every single time and it’s always a pleasure to be in his company. Without fail, I get compliments from friends and colleagues, which speaks to his skills.

The atmosphere is just as impressive as the cut. The entire team is warm, attentive, and genuinely friendly. You’re never just a number here — they take the time to get to know you and what works best for you. The attention to detail, the welcoming vibe, and the professionalism of the whole team make the salon a special place.

Highly recommend.

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Response from Richard Ward Hair & Metrospa

Dear Sanjay,

Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that your experience at our salon has consistently been exceptional and that Joey always delivers a flawless cut. We will be sure to pass on your kind words to Joey and the rest of our team.

At Richard Ward, we strive to create a warm and welcoming atmosphere for all our clients. We are glad to hear that you feel like more than just a number when you visit us. Getting to know our clients and their unique hair needs is something we value highly.

It is truly rewarding to know that our attention to detail, friendly service, and professionalism have made your visits to our salon special. Thank you again for recommending us and we look forward to seeing you again soon.

Best,
The Team at Richard Ward Hair & Metrospa

Extremely positive experience

Bernadette Shaw
14th Jun 2025
Team Member: Lucia
5.0

Lucia was extremely chatty and nice. I really enjoyed having her colour my hair.
She took time to discuss what I wanted and I love the colour

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Response from Richard Ward Hair & Metrospa

Hi Bernadette,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you enjoyed your experience at our salon and specifically with Lucia. She truly takes pride in listening to her clients and ensuring that they are happy with their hair color.

We are glad that you appreciated her friendly personality and were able to have a great conversation during your appointment. We strive to make our clients feel comfortable and relaxed while in our salon.

We are happy to know that you love your new hair color and we look forward to seeing you again in the future.

Best wishes,
The team at Richard Ward Hair & Metrospa

Really positive experience

Bernadette Shaw
14th Jun 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Today was my first time at Metrospa. Elettra was Very, professional, friendly and interested in creating the look I wanted.

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Response from Richard Ward Hair & Metrospa

Dear Bernadette,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that your first visit to Metrospa was a success, and it means a lot to us that you had a positive experience with our stylist Elettra. We pride ourselves on our team's professionalism and dedication to creating the perfect look for our clients.

We hope to have the opportunity to welcome you back to our salon in the future. Thank you again for your kind words and for choosing our salon.

Best regards,

The team at Richard Ward Hair & Metrospa

Amazing!

Kim Price
14th Jun 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Amazing cut & blow dry as always, by Nando. I always feel completely relaxed and confident that I will leave with a lovely hairstyle, chosen by him. Thank you Nando.

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Response from Richard Ward Hair & Metrospa

Hi Kim, thank you for your lovely review and for choosing our salon for your cut and blow dry! We're so happy to hear that Nando always gives you a fantastic experience and that you leave feeling relaxed and confident with your new hairstyle. We will be sure to pass on your kind words to Nando, he will be delighted. We can't wait to see you again soon and continue giving you the best hair and spa services. Take care!
Warmly,
The team at Richard Ward Hair & Metrospa

Kind, patient stylish for baby’s first cut

Annabelle
14th Jun 2025
Team Member: Karen
4.5
Appointment verified by Phorest

Karen was really patient and very kind with our little boy’s first haircut. She also helped to keep him distracted.

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Response from Richard Ward Hair & Metrospa

Hi Annabelle,

Thank you for taking the time to leave a review. We are thrilled to hear that Karen was able to provide a patient and kind experience for your little boy's first haircut. It can be a daunting experience for both children and parents, so we are happy to hear she was able to help keep him distracted as well.

We hope to have the pleasure of welcoming you and your family back to our salon again soon.

Best regards,

The team at Richard Ward Hair & Metrospa

Super Mario!!!

T
14th Jun 2025
Team Member: Mario
4.5
Appointment verified by Phorest

Mario is the most professional hairdresser
And colorist! You can tell he knows what’s he
Doing, he has years of experience,my hair looks amazing and healthy natural mix of colors after having highlights!

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Response from Richard Ward Hair & Metrospa

Hi T,

Thank you so much for your kind words about Mario! We are thrilled to hear that he provided you with a professional and expert hair coloring experience. It's always a joy to hear when our clients are happy with their results, and we're glad that Mario's years of experience shined through in your hair.

We take pride in creating natural and healthy looks, and we're glad that you love your mix of colors and highlights. We appreciate you taking the time to share your positive experience, and we look forward to seeing you again soon at Richard Ward Hair & Metrospa.

Warm regards,
The team at Richard Ward Hair & Metrospa

Ashleigh is consistently great! I always leave feeling fabulous.

Clare
14th Jun 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

⭐️⭐️⭐️⭐️⭐️

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Response from Richard Ward Hair & Metrospa

Dear Clare,

Thank you so much for taking the time to leave us such a great review! We are thrilled to hear that you had a positive experience at our salon. Our team works hard to ensure that every client receives excellent service, and we are happy to know that we were able to exceed your expectations.

We are also glad that you enjoyed the atmosphere of our Metrospa. Our goal is to create a relaxing and enjoyable environment for all of our clients.

If there is anything else we can do to make your next visit even better, please do not hesitate to let us know. We always appreciate feedback from our valued clients.

Thank you again for choosing our salon, and we look forward to seeing you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Ashleigh is consistently great! I always leave feeling fabulous.

Clare
14th Jun 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

⭐️⭐️⭐️⭐️⭐️

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Response from Richard Ward Hair & Metrospa

Hi Clare! Thank you so much for taking the time to leave us a fantastic 5-star review. We're thrilled to hear that you had a great experience at our salon. Our team at Richard Ward Hair & Metrospa takes pride in providing exceptional services. It was a pleasure to have you as our valued customer. We hope to see you again soon for another amazing salon experience.
Thank you again for your support!
Best regards,
The team at Richard Ward Hair & Metrospa.

Great blow dry!

Joanna Light
13th Jun 2025
Team Member: Tommy
4.5
Appointment verified by Phorest

Loved my blow dry and chatting to Tommy! Thanks so much

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Response from Richard Ward Hair & Metrospa

Hi Joanna,

Thank you so much for taking the time to leave a review. We are thrilled to hear that you loved your blow dry and had a great experience chatting with Tommy. Our team takes pride in not only providing great hair services, but also creating a friendly and welcoming atmosphere for our clients.

We appreciate your kind words and look forward to seeing you again soon. Take care!

Sincerely,
The Team at Richard Ward Hair & Metrospa

Amazing hair

Sonia
13th Jun 2025
Team Member: Emily
5.0
Appointment verified by Phorest

I loved my experience with Emily. I had a straight blow dry wirh hairdryer and then straighteners to smooth .

Emily was very friendly and knowledgeable . We had a chat about having a trim as I have had a colour treatment , and also advised about products to use, as it was an exceptionally warm day today, to prevent hair from flying away and frizzing .

I also had complements about my hair TWICE, on my way home after leaving the Salon., which is testament to the excellent team who make me feel extra fabulous once a month.

You are so appreciated .
Thank you Emily xxx

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Response from Richard Ward Hair & Metrospa

Dear Sonia,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon with Emily. She is indeed a talented apprentice and blow-dry stylist, and we are lucky to have her as a part of our team.

We are delighted to hear that you enjoyed your blow dry and the styling advice that Emily provided. Our team always aims to make our clients feel their best, and we are happy that you received compliments on your hair after leaving our salon. Your kind words mean a lot to us.

Thank you for choosing us as your go-to salon and for your continued support. We look forward to welcoming you back soon for another fabulous visit.

Best regards,
The team at Richard Ward Hair & Metrospa

Always a good experience

Roberta
13th Jun 2025
5.0
Appointment verified by Phorest

Apart from the consistently great haircut it’s always a good experience at Richard Ward. Everyone is friendly and helpful and there is a happy atmosphere when I visit. I have been a customer for more than thirty years

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Response from Richard Ward Hair & Metrospa

Hey Roberta,

Thank you so much for taking the time to leave this wonderful review! We're so happy to hear that you've had a great experience with us and that you've been a loyal customer for over thirty years. You are best to judge how we are doing consistently over such a time.

We take a lot of pride in providing consistently great haircuts and a welcoming atmosphere for all of our customers. It's always a pleasure to have you at our salon, and we appreciate your kind words about our friendly and helpful team.

Thank you again for your support, and we can't wait to see you for your next haircut!

Best regards,
The team at Richard Ward Hair & Metrospa.

Five star

Theresa
13th Jun 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Always tip tip service by the fabulous Edna and of course Sarah. I am so happy to have discovered Richard Ward easily the most professional salons I have visited

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Response from Richard Ward Hair & Metrospa

Hi Theresa,

Thank you so much for your kind words! We are thrilled to hear that you had such a great experience at our salon and that Edna and Sarah provided you with tip tip service. We strive to offer the highest level of professionalism to all our clients, and we are delighted that we have exceeded your expectations.

It means a lot to us that you have chosen Richard Ward as your go-to salon and we look forward to welcoming you back in the future. Thank you again for your lovely review.

Best wishes from the team at Richard Ward Hair & Metrospa.

Fabulous Joey

Becky Low
13th Jun 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey is utterly fantastic so talented and such a lovely person

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Response from Richard Ward Hair & Metrospa

Hi Becky,

Thank you for taking the time to leave such a positive review! We are so glad to hear that you had a fantastic experience with Joey at our salon. We couldn't agree more, Joey is not only incredibly talented but also a wonderful person to be around.

We truly appreciate your kind words and your support for our team. We are lucky to have such amazing clients like you. We hope to see you again soon at Richard Ward Hair & Metrospa.

Best wishes,

The team at Richard Ward Hair & Metrospa

Haircut

Pauline
13th Jun 2025
Team Member: Delta
4.0
Appointment verified by Phorest

Excellent cut from Delta. Really pleased.

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Response from Richard Ward Hair & Metrospa

Hi Pauline,

Thank you for taking the time to leave us a review. We are thrilled to hear that you had an excellent haircut from Delta and that you are pleased with the results. We will make sure to pass on your kind words to Delta and our team.

We pride ourselves on providing high-quality services and it's always rewarding to hear positive feedback from our clients. We hope to have the privilege of welcoming you back to our salon in the future.

Warmest regards,

The team at Richard Ward Hair & Metrospa

Always lovely

Penny Forsyth
13th Jun 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Karen is always so thorough throughout the consultation and looks for the best solution to meet my requirements. She is warm, welcoming and I look forward to my appointment. I always leave my appointment happy with the cut and styling and with a bounce in my step ☺️

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Response from Richard Ward Hair & Metrospa

Hi Penny,

Thank you so much for your kind review! We are thrilled to hear that Karen provided you with such a positive experience during your appointment. We strive to offer thorough consultations and find the best solution for our clients' needs. We are also glad that you found Karen warm and welcoming - we believe that a great atmosphere is just as important as quality services. Seeing our clients leave with a spring in their step is our ultimate goal, and we are delighted that we were able to achieve that with you.

Thank you for choosing our salon, and we look forward to seeing you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa

Always a great result.

Deborah Norman
13th Jun 2025
5.0
Appointment verified by Phorest

Joey just totally gets my hair. Always listens and then advises. I don’t want anyone else to ever cut my hair.

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Response from Richard Ward Hair & Metrospa

Dear Deborah,

Thank you so much for your lovely review! We are thrilled to hear that Joey has an amazing understanding of your hair and provides you with excellent service. We are glad that you trust Joey exclusively for your haircuts.

We always strive to provide our clients with a personalized and professional experience, and we are happy to hear that you have found that in Joey. We will make sure to pass on your kind words to Joey and our team.

Looking forward to seeing you at our salon again soon.

Warmly,
Richard Ward Hair & Metrospa Team

Sabina

Sarah Ter Haar
13th Jun 2025
4.0
Appointment verified by Phorest

As usual Sabina was cheerful and chatty . Professional blow dry and quite quick too .

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Response from Richard Ward Hair & Metrospa

Hi Sarah, thank you for sharing your experience with us.
We are so glad to hear that Sabina provided you with excellent service, as she always does with her cheerful and chatty personality. We pride ourselves on providing professional and efficient blow-dry, so we are pleased to know that you were happy with the outcome.
We hope to see you again soon for another great visit.
Thank you for choosing us for your hair and spa needs.
Best wishes,
The team at Richard Ward Hair & Metrospa.

Colour and cut:/blowdry.

Liz Gardner
12th Jun 2025
5.0
Appointment verified by Phorest

Thomas (colour) and Karen (cut) are first class! Best in the business. Thanks so much. My hair feels great and so many compliments. Thank you both. Liz xx

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Response from Richard Ward Hair & Metrospa

Dear Liz,

Thank you so much for taking the time to leave a lovely review for Thomas and Karen. We are thrilled to hear that you had a first-class experience with us and that you are receiving compliments about your hair. It brings us joy to know that we have helped you feel great.

Our team always strives to provide the best services and create a positive and relaxing atmosphere for our clients. We will make sure to pass on your kind words to Thomas and Karen. They will be delighted to hear that their hard work has paid off.

We look forward to having you back soon and giving you another exceptional experience. Thank you for choosing Richard Ward Hair & Metrospa.

Warm regards,
The Team at Richard Ward Hair & Metrospa

Another fabulous hair day with Edna

Suzanne Mohan
12th Jun 2025
5.0
Appointment verified by Phorest

I've been seeing Edna for almost 20 years - I now live in California and Edna is always my first stop when I arrive in London. She is so talented, professional and fun! I always look forward to my transformational experience with Edna - she's the best!!

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Response from Richard Ward Hair & Metrospa

Hi Suzanne,

Thank you so much for your kind review! We are thrilled to hear that you have been a loyal client of Edna's for almost 20 years and that you make it a point to visit us whenever you're in London.

We couldn't agree more that Edna is incredibly talented, professional, and fun to work with. It brings us joy to know that you always look forward to your transformational experiences with her. We will make sure to pass along your compliments to her.

Thank you for choosing our salon for your hair needs. We hope to see you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa.

Perfect everytime

Harry Gandolfi-Miller
12th Jun 2025
5.0
Appointment verified by Phorest

Joey is a master. Friendly, on point everytime.
The salon is always clean and nicely put together.
Couldn’t fault it.

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Response from Richard Ward Hair & Metrospa

Dear Harry,

Thank you for taking the time to leave such a positive review about your experience at our salon. We couldn't be happier to hear that you had a great visit with Joey! We pride ourselves on providing excellent service and we are thrilled that you felt this firsthand.

We also appreciate your kind words about the salon's cleanliness and atmosphere. We believe that these little details make a big difference in our clients' experience.

Thank you again for choosing to visit Richard Ward Hair & Metrospa. We look forward to seeing you again in the future.

Best,
The Team at Richard Ward Hair & Metrospa

Lovely blow dry by charming Sabina

Ciara Boucher
12th Jun 2025
5.0
Appointment verified by Phorest

Thank you for a lovely post colour blow dry. Very happy with it and you were so friendly.

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Response from Richard Ward Hair & Metrospa

Hi Ciara,
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you are happy with your post-colour blow dry and that you found our team friendly. We believe in providing our clients with not only excellent services but also a wonderful experience.
We can't wait to welcome you back to our salon in the future. Please don't hesitate to let us know if there's anything else we can do to make your visits even more enjoyable.
Take care,
The team at Richard Ward Hair & Metrospa

Drawing attention !

Marta
12th Jun 2025
5.0
Appointment verified by Phorest

I stepped out of the salon and decided to have a drink in Sloane sq. I was approached by a French lady who asked to take photos of my hair. Need I say more? Thanks Robert

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Response from Richard Ward Hair & Metrospa

Hi Marta,

Thank you so much for taking the time to review your experience at our salon! We are all thrilled to hear that you enjoyed your visit with us and even had a mini photo shoot afterwards! We strive to create beautiful and confident looks for all of our clients and it sounds like we hit the mark with you.

We hope you had a great time in Sloane Square and we can't wait to welcome you back for your next hair transformation.

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent

Louise Lidington
12th Jun 2025
5.0
Appointment verified by Phorest

I always have such a wonderful experience at Richard Ward. Everyone on reception is so friendly and helpful. Christiano is so skilled at his profession and I am very pleased with my hair today. He is always friendly, helpful and gives such a warm welcome. Thank you

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Response from Richard Ward Hair & Metrospa

Dear Louise,

Thank you so much for taking the time to leave a review about your experience at our salon. It means a lot to us.

We are delighted to hear that you had a wonderful time at our salon! Our team takes pride in providing top-notch services to our clients and we couldn't be happier that you felt valued and well taken care of by our reception team. We will make sure to pass on your kind words to them.

And we can't agree with you more - Christiano is truly talented and dedicated to his craft. We are thrilled to know that you are pleased with your hair and that he gave you a warm welcome. We will make sure to share your feedback with him.

Once again, thank you for choosing us and we look forward to seeing you again soon.

Warm regards,
The team at Richard Ward Hair & Metrospa

Thank you!!

Eleonore
12th Jun 2025
5.0
Appointment verified by Phorest

I missed my apptmt as I had written it down for an hour later. I was hosting an event a few hours later so total panic. All stylists were fully booked but management managed to find someone to stay an extra hour. Can't thank you all enough and especially Emily who stayed and took great care of me!

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Response from Richard Ward Hair & Metrospa

Hi Eleonore,

We're so glad to hear that we were able to help you out in a pinch! We understand that mistakes happen and we were happy to accommodate you despite our busy schedule. It was our pleasure to have Emily take extra care of you and make sure you looked fabulous for your event.

Thank you for taking the time to leave such a kind review. We appreciate your support and hope to see you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Happy perfection

ann lloyd keen
12th Jun 2025
5.0
Appointment verified by Phorest

Such a lovely man excellent blow dry experience perfect thank you x

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Response from Richard Ward Hair & Metrospa

Dear Ann,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a lovely experience with us and that you were happy with your blow dry. Our team strives to provide the best service possible, so we are delighted to hear that we were able to meet your expectations.

Thank you once again for your kind words and we hope to see you again in the future.

Warm regards,
The Team at Richard Ward Hair & Metrospa

Hair cut

Abbie Hutton Tufano
12th Jun 2025
5.0
Appointment verified by Phorest

Adolfo as always makes me feel and look (which is hard these days hitting 50!) a million bucks!

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Response from Richard Ward Hair & Metrospa

Dear Abbie,

Thank you for taking the time to share your experience at our salon. We are delighted to hear that Adolfo has once again made you feel and look amazing. Our team at Richard Ward Hair & Metrospa strives to provide exceptional services and we are glad to have met your expectations.

We understand that it can be challenging to maintain a youthful appearance as we age, but with the help of our talented stylists like Adolfo, we hope to make it easier for you. We look forward to seeing you again soon for your next appointment.

Warm regards,

The team at Richard Ward Hair & Metrospa

Great as always

Emma Palmer
12th Jun 2025
5.0
Appointment verified by Phorest

Quick and efficient. Excellent cut and blow dry.

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Response from Richard Ward Hair & Metrospa

Hi Emma,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience at our salon and that you were impressed with our quick and efficient service. We always strive to provide our clients with the best possible experience.

We are happy to know that you were pleased with your cut and blow dry. Our team takes great pride in their work and we are so glad that it showed during your visit. We hope to see you again soon for all your hair needs.

Take care!

The team at Richard Ward Hair & Metrospa

Mrs

Karen Robinson
12th Jun 2025
4.5
Appointment verified by Phorest

Joey is consistently good. A entirely positive experience.

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Response from Richard Ward Hair & Metrospa

Hi Karen,

Thank you for sharing your experience with Joey at our salon. We are so glad to hear that you had a consistently good and positive experience with him.

We strive to provide top-quality services and impeccable customer satisfaction, and it seems like Joey was able to deliver just that. Your feedback is greatly appreciated and we will be sure to pass your kind words along to Joey.

We look forward to welcoming you back to our salon for another wonderful experience with our skilled team. Thank you for choosing us.

Kind regards,
The team at Richard Ward Hair & Metrospa

Braiding my hair

Clare van Dam
11th Jun 2025
5.0
Appointment verified by Phorest

Edna is such a talented lady who braids my hair beautifully. She is a true professional and I have gone to her for many years because she is sooooooo good Thanks Edna ♥️

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Response from Richard Ward Hair & Metrospa

Hi Clare,

We've all grown up together, your family has been loyal clients of the salon, and you with the talented stylist Edna! As a salon, we pride ourselves on providing exceptional service to all of our clients, and we are so glad that you have experienced this firsthand.

We appreciate you taking the time to leave such a kind review. The team at Richard Ward Hair & Metrospa strives to continuously improve and exceed our clients' expectations. It is lovely to know that Edna's braiding skills have left such a positive impression on you.

Thank you for choosing our salon for your hair needs, and we look forward to welcoming you back soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Men’s Haircut

Alex
11th Jun 2025
5.0
Appointment verified by Phorest

Elettra gives the most stylish haircut in Europe and Alexander is a genius. They are both exceptionally talented.

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Response from Richard Ward Hair & Metrospa

Hi Alex,

Thank you for taking the time to leave us such a lovely review. We're really glad to hear that you had such a positive experience with Elettra and Alexander. We couldn't agree more, they are both incredibly talented, and we feel lucky to have them on our team. We hope that you will continue to visit our salon, and we look forward to many more excellent colour moments and stylish haircuts for you in the future.

Best wishes,
The team at Richard Ward Hair & Metrospa

Fabulous

Debbie Green
11th Jun 2025
5.0
Appointment verified by Phorest

I was delighted with my consultation, cut and blow dry today

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A gem in London

Renata Lins
11th Jun 2025
5.0
Appointment verified by Phorest

First of all: I was attended ON TIME!!! The place is busy but the work is done with perfection. Cristiano looked at my hair, asked me what I was expecting and less than half an hour later my hair was absolutely beautiful as it hasn't been for a while… The cut was so well done that even enhanced the colour and shades of my hair. Simply Loved it!!!!

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Response from Richard Ward Hair & Metrospa

Hi Renata,

Thanks for the lovely review! We're so glad to hear that you had a great experience at our salon. We pride ourselves on being punctual and providing excellent service, so it's great to know that you felt attended to on time.

We're also glad that Cristiano was able to understand your expectations and deliver a beautiful result in just half an hour. It's always our goal to enhance the natural beauty and shades of our clients' hair, so it's wonderful to hear that you loved the outcome.

Thanks again for choosing our salon and taking the time to leave a review. We can't wait to see you again soon for your next hair appointment.

Sincerely,
The Team at Richard Ward Hair & Metrospa

Great results

Dina
11th Jun 2025
5.0

Great servce

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Response from Richard Ward Hair & Metrospa

Hi Dina,

Thank you for taking the time to leave us a review. We're so happy to hear that you had a great experience with us and received excellent service. It means a lot to us that you enjoyed your visit.

We pride ourselves on providing top-quality service to our clients, and we're delighted to know that we met your expectations. We appreciate your feedback, and we hope to see you back at our salon soon.

Best regards,
The team at Richard Ward Hair & Metrospa

5

Dina
11th Jun 2025
5.0
Appointment verified by Phorest

Pia was great.
Your request for review is rather overwhelming

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Response from Richard Ward Hair & Metrospa

Hi Dina,

Thank you for taking the time to leave us a review. We appreciate your feedback and we are happy to hear that Pia provided you with a great experience at our salon.

We are sorry if our request for a review felt overwhelming. We always strive to provide our clients with the best service and your feedback helps us to continually improve.

Thank you for choosing our salon and we hope to welcome you again soon.

Sincerely,
The team at Richard Ward Hair & Metrospa

Review

Anonymous
11th Jun 2025
5.0

Kinga is always very good, professional, kind, quick.

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Response from Richard Ward Hair & Metrospa

Hi there,

Thank you for taking the time to leave us a review. We are happy to hear that you had a great experience with Kinga. We take pride in our team's professionalism and we are glad that it was evident during your visit. We will be sure to pass along your kind words to Kinga.

We always strive to provide efficient and excellent services to all our clients, so it's great to know that you found Kinga to be quick and kind.

We can't wait to have you back at the salon for your next visit.

Best regards,
The team at Richard Ward Hair & Metrospa.

Regular customer!

Lesley Parkes
11th Jun 2025
5.0

Always a brilliant cut!!

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Response from Richard Ward Hair & Metrospa

Hi Lesley, thank you so much for your lovely review! We're delighted to hear that you always have a brilliant cut at our salon. We take great pride in ensuring that all of our clients leave feeling satisfied and fabulous. We appreciate your kind words and thank you for choosing our salon for your hair needs. We look forward to seeing you again soon!

Best, the team at Richard Ward Hair & Metrospa.

First visit with Fiona

Kathleen
11th Jun 2025
5.0
Appointment verified by Phorest

Loved Fiona, loved my hair, loved the experience.

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Response from Richard Ward Hair & Metrospa

Dear Kathleen,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you loved your hairstylist, Fiona, and your overall experience at our salon. It's always our top priority to make sure our clients feel great and leave with beautiful hair.
We appreciate your kind words and can't wait to welcome you back to our salon soon.
Best regards,
The team at Richard Ward Hair & Metrospa

Nails

Anonymous
11th Jun 2025
5.0

I had a lovely experience with Gina.. she had quite a challenge with my gardening nails.. completely transformed them to looking very natural in fact I think the best manicure I have ever had.

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you for taking the time to leave a review about your recent visit to our salon. We are delighted to hear that you had a lovely experience with Gina and that she was able to transform your nails to look natural. It is always our goal to provide our customers with the best service and it is rewarding to know that you feel this was the best manicure you have ever had.

We appreciate your feedback and we will make sure to pass your kind words onto Gina. We hope to see you again soon for another wonderful experience.

Warm regards,

The team at Richard Ward Hair & Metrospa

Cut ans dry with Jonathan

Jane Simmonds
10th Jun 2025
5.0
Appointment verified by Phorest

Jonathan did a terrific job with my hair, as always! He takes a lot of care with the cut and the blow dry and is charming company throughout.

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Response from Richard Ward Hair & Metrospa

Dear Jane,

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Jonathan did an excellent job with your hair once again! He truly takes pride in his work and strives to provide exceptional service to all of our clients. We're also glad to hear that you enjoyed his company during your visit.

We will be sure to pass along your kind words to Jonathan as it will surely make his day.

Thank you for choosing our salon, and we look forward to welcoming you back to the salon very soon.

Have a great day!

The team at Richard Ward Hair & Metrospa

Delta

EUGENE MOB £
10th Jun 2025
5.0
Appointment verified by Phorest

Always a great time . Great hair cut by a lovely lady .

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Response from Richard Ward Hair & Metrospa

Dear Eugene,

Thank you so much for taking the time to leave us such a kind review! We are delighted to hear that you always have a great time at our salon and that you were happy with your hair cut by our lovely team member. We strive to provide all of our clients with a positive and enjoyable experience, so it means a lot to us that you have had consistent great experiences with us.

We can't wait to welcome you back in the future for more great haircuts and enjoyable visits. Thank you for choosing our salon!

Best,
The Team at Richard Ward Hair & Metrospa

Ms

Claire Grainger
10th Jun 2025
Team Member: Sonia
5.0
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Hi Claire,

Thank you so much for your excellent review! We are thrilled to hear that you had a positive experience at our salon.

It is always our goal to provide exceptional services and create a relaxing and luxurious atmosphere for our clients. We are glad to hear that we were able to meet your expectations.

We hope to see you again at our salon in the future. Thank you for choosing us for your hair and spa needs.

Best regards,
The Team at Richard Ward Hair & Metrospa

Sabina blo dry

Victoria Elvidge
10th Jun 2025
Team Member: Sabina
4.0
Appointment verified by Phorest

Sabina did a great job - listened to what I wanted and gave me the blo dry I was after …

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Response from Richard Ward Hair & Metrospa

Hi Victoria,

Thank you so much for taking the time to leave such a lovely review about your experience at our salon. We're thrilled to hear that Sabina did a great job and listened to your hair needs, giving you the blow dry you were after. We always strive to provide excellent customer service, and it's great to know that we hit the mark with you. We will make sure to pass on your kind words to Sabina.

We look forward to welcoming you back to our salon soon!

Warm regards,
The team at Richard Ward Hair & Metrospa

Haircut

Sharon Grimes
10th Jun 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Always have the most amazing experience every time Ashleigh cuts, blow dry and styles my hair. Always get compliments on how good my hair looks,

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Response from Richard Ward Hair & Metrospa

Hi Sharon,
Thank you so much for taking the time to leave us such a lovely review! We are delighted to hear that you always have an amazing experience with Ashleigh. It's great to know that you receive compliments on your hair after visiting us. We strive to make our clients feel and look their best.
We hope to see you again soon for another fantastic visit! Take care,
The team at Richard Ward Hair & Metrospa.

Fabulous bob!

Loulou
10th Jun 2025
Team Member: Delta
5.0
Appointment verified by Phorest

Precision cutting at its best. Very happy customer.

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Response from Richard Ward Hair & Metrospa

Hi Loulou,

Thank you so much for leaving us a review! We're thrilled to hear that you were happy with your precision cut at our salon. Our team takes great pride in providing excellent services to our customers, and we're glad that we were able to meet your expectations.

We hope to see you again soon for another great experience. Thank you for your support!

Best wishes,
The team at Richard Ward Hair & Metrospa

Mrs

Rita skinner
10th Jun 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

Kings is wonderful. Very good at her job but thoughtful and considerate love her!

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Response from Richard Ward Hair & Metrospa

Hi Rita,

Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that Kinga provided you with such a positive experience at our salon.
We pride ourselves on not only delivering excellent hair and spa services but also creating a thoughtful and considerate environment for our clients.
We'll be sure to pass your kind words along to Kinga, and we hope to see you again soon!

Best,

The Team at Richard Ward Hair & Metrospa

Uplifting Blowdry

Maha Al Sulaimani
9th Jun 2025
Team Member: Megan
5.0
Appointment verified by Phorest

I had a blowdry with Megan
Really enjoyed it

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Response from Richard Ward Hair & Metrospa

Hi Maha,

Thank you for taking the time to leave a review of your experience at our salon. We are delighted to hear that you enjoyed your blowdry with Megan. Our team takes great pride in providing quality services and we are thrilled that you had a positive experience with us.

We look forward to welcoming you back for your next visit. Remember to book in advance to secure a spot with Megan.

Best wishes from the team at Richard Ward Hair & Metrospa.

Amazing haircut

Susie Simkins
9th Jun 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick cuts and dries my hair so brilliantly and I have had so many comments from friends on how it looks. He’s great to chat to and I love the appointments

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Response from Richard Ward Hair & Metrospa

Dear Susie,

Thank you so much for taking the time to leave a review about your recent visit with Patrick. We are delighted to hear that you had a great experience and received many compliments from your friends on your haircut. Patrick is such a talented hairstylist. We are glad to hear that you enjoyed your appointments with him.

We look forward to welcoming you back to our salon soon and providing you with the same level of excellence and friendly service. Thank you again for choosing our salon and for your kind words.

Best regards,
The team at Richard Ward Hair & Metrospa

the best team in the UK

Nicola Ibison
9th Jun 2025
Team Member: Kathy
5.0
Appointment verified by Phorest

Kathy is just amazing. I get so many compliments about my colour and cut from Richard Ward. Kathy always does my colour and I can’t recommend her highly enough.

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Response from Richard Ward Hair & Metrospa

Hi Nicola,

Thank you so much for taking the time to leave such a lovely review about your experience with Kathy at our salon. We are thrilled to hear that you receive many compliments about your color and cut – Kathy is truly fantastic at what she does!

We are happy to have Kathy as part of our team at Richard Ward Hair & Metrospa, and we appreciate your recommendation. We look forward to seeing you again and providing you with another amazing experience.

Warm regards,
The team at Richard Ward Hair & Metrospa

Consistently great

Piers
9th Jun 2025
5.0

I can close my eyes and the open them and all will be good.

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Response from Richard Ward Hair & Metrospa

Hi Piers,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a positive experience at our salon. Our team at Richard Ward Hair & Metrospa takes great pride in providing excellent services to our clients.

We are pleased to know that you had a relaxing and enjoyable time during your visit. Your kind words truly mean a lot to us, and we will make sure to pass on your lovely feedback to the team.

We hope to have the pleasure of welcoming you back soon for another trusted experience.

Best regards,
The team at Richard Ward Hair & Metrospa

Thank you

Serena
8th Jun 2025
Team Member: Robert
4.0

Thank you very much for restyling my hair. I really like it!

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Response from Richard Ward Hair & Metrospa

Dear Serena,

Thank you for taking the time to leave us a review. We are thrilled to hear that you are pleased with your recent restyle at our salon. Our team works hard to provide top-quality hair services, and we are grateful for your kind words.

We hope that your hair continues to exceed your expectations, and we look forward to welcoming you back to our salon in the future. Thank you again for choosing our salon and for your support. I will also mention the communication in regards to the refurb.

Best regards,
The Team at Richard Ward Hair & Metrospa