Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 20:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.88
1,045 verified reviews
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Filter by rating

Miss

Filipa Santos
9th May 2026
Team Member: Elettra
5.0
Appointment verified by Phorest

If you are looking for ultimate hair refresh, go see Elettra at Richard Ward. I had a haircut and Keratin treatment with her and I’m obsessed with the results. She transformed my dull, frizzy hair into something straight out of a magazine. The cut is sharp, the Keratin is flawless, and the service was 10/10. Thank you Elettra.

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Response from Richard Ward Hair & Metrospa

Dear Filipa, thank you for your kind words! We're so glad to hear that Elettra was able to give you a fantastic hair refresh at our salon. We're proud to have her on our team, and we're happy she can transform your hair into something wonderful.

Thank you for choosing our salon for your haircut and Keratin treatment. We hope to see you again soon for another amazing experience. Best,

The team at Richard Ward Hair & Metrospa.

Colour

Anonymous
9th May 2026
4.5

She is great

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for your kind words! We are thrilled to hear that you had a great experience at our salon. Our team at Richard Ward Hair & Metrospa strives to provide exceptional service to every client.
Warmly,
The team at Richard Ward Hair & Metrospa

Chrissie gets it right every time.

Susie
8th May 2026
Team Member: Cristiano
5.0
Appointment verified by Phorest

Fantastic cut always a brilliant experience.

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Response from Richard Ward Hair & Metrospa

Hi Susie!

Thank you so much for your kind words and your support of our salon. We're delighted to hear that you have had consistently positive experiences with us, and we appreciate your trust in our team for your haircuts.

Thank you again for taking the time to leave us this lovely review. We can't wait to welcome you back to the salon soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Appreciation of Richard Ward!!

Gill Griffith
8th May 2026
Team Member: Karen
5.0
Appointment verified by Phorest

I always enjoy coming to Karen when I come to London . Also Patrick

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Response from Richard Ward Hair & Metrospa

Dear Gill Griffith,

Thank you so much for taking the time to leave a review about your recent visit to our salon. We are delighted to hear that you always enjoy coming to see Karen when you are in London, and it's good that you have what we call a spare in the name of Patrick. (thanks, Prince Harry)

We look forward to welcoming you back to our salon in the near future.

Best regards,

The team at Richard Ward Hair & Metrospa

Excellent

Gwyn
8th May 2026
Team Member: Tommy
5.0
Appointment verified by Phorest

Totally brilliant, as ever

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Response from Richard Ward Hair & Metrospa

Hi Gwyn,

Thank you so much for your kind words and for taking the time to leave us a review.

We always strive to provide excellent service to our clients, and it's a pleasure to hear when we succeed. We look forward to welcoming you back to our salon in the future.

Thank you again for your support and for choosing our salon.

Have a lovely day!

Best regards,
The team at Richard Ward Hair & Metrospa

Brilliant haircut

Claire Eastabrook
8th May 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick is an exceptional stylist - my short, precise cut always grows out beautifully and holds its shape. He is kind, intuitive and creates a calm, relaxed experience every time. Highly professional but always down to earth - I couldn’t recommend him more.

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Response from Richard Ward Hair & Metrospa

Dear Claire,

Thank you for taking the time to share your lovely review about your experience with Patrick at our salon. Patrick is truly exceptional and we are lucky to have him as part of our team. We couldn't agree more about his professionalism and his ability to create a calm experience for his clients.

Thank you again for your kind words and recommendation. We look forward to seeing you again at our salon.

Best regards,
The team at Richard Ward Hair & Metrospa.

Perfect

Lae
8th May 2026
Team Member: David
5.0
Appointment verified by Phorest

All perfect

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Response from Richard Ward Hair & Metrospa

Hi Lae,

Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear that your experience at our salon was perfect. Our team always strives to provide the best service possible and it's always wonderful to receive positive feedback.

Best regards,
The team at Richard Ward Hair & Metrospa

Outstanding service all round

Alice
7th May 2026
Team Member: Jonathan
5.0
Appointment verified by Phorest

I’ve been coming to Richard Ward for over 10 years now, even after having moved further away from London. Today’s service with Jonathan was outstanding as always. The whole team are welcoming, courteous and friendly. Jonathan listen to what I wanted and produced outstanding results.

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Response from Richard Ward Hair & Metrospa

Hi Alice,

Thank you so much for your loyalty and for taking the time to leave us such a wonderful review. We are delighted to hear that you have been a part of our salon family for over 10 years now, even after moving further away from London!

Thank you again for your support, and we can't wait to see you at our salon in the near future.

Best,
The team at Richard Ward Hair & Metrospa

mrd

melissa
7th May 2026
Team Member: Ella
5.0
Appointment verified by Phorest

Always such a pleasure to be seen by Ella xx

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Response from Richard Ward Hair & Metrospa

Hi Melissa,

Thank you so much for taking the time to leave us such a kind review! We are delighted to know that you had a pleasurable experience with Ella. We will definitely pass along your compliments to her.

Best regards,
The Team at Richard Ward Hair & Metrospa

Great haircut but room for improvement.

Patricia
7th May 2026
3.5
Appointment verified by Phorest

Great haircuts by Nando all the time.

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Response from Richard Ward Hair & Metrospa

Dear Patricia,

Thank you so much for leaving us a review! Nando is truly one of our talented stylists at our salon.

We truly appreciate your support, and we hope to see you again soon for another exceptional experience at our salon.

Best regards,

The team at Richard Ward Hair & Metrospa

Fabulous manicure and pedicure

Roz
7th May 2026
Team Member: Vita
5.0
Appointment verified by Phorest

Excellent manicure and pedicure by highly professional but fun and friendly beauty therapist would highly recommend.

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Response from Richard Ward Hair & Metrospa

Hi Roz, thank you for the lovely review! We're so glad to hear that you enjoyed your experience with us and that Vita was able to make your manicure and pedicure special. We pride ourselves in providing professional yet fun and friendly services to all of our clients. Thank you for the recommendation, it means a lot to us! We can't wait to see you again soon. Best, the team at Richard Ward Hair & Metrospa.

First time

Marina
29th Apr 2026
Team Member: Megan
5.0
Appointment verified by Phorest

I had fantastic experience with Megan. She listened ans delivered.
Thank you.

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Response from Richard Ward Hair & Metrospa

Hi Marina, thank you so much for taking the time to leave such a lovely review about your experience with Megan at our salon. We are so glad to hear that she was able to deliver exactly what you were looking for. Our team always strives to listen to our clients and we are happy that Megan did just that for you. We hope to see you back in our salon soon for another fantastic experience. Best regards, The team at Richard Ward Hair & Metrospa.

Earrings

Jessica stark
29th Apr 2026
Team Member: Gina
5.0
Appointment verified by Phorest

Amazing service shes a pro and very professional and caring …super happy with my earrings and my daughters aswell thank you Gina

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Response from Richard Ward Hair & Metrospa

Dear Jessica,

We are so pleased to hear that you had an amazing experience with Gina at our salon. Our team strives to provide professional and caring service, and we are thrilled that you and your daughter are both happy with your earrings. Thank you for choosing our salon and for taking the time to leave us a review. We look forward to seeing you both again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Great colour

Sue Bengougam
23rd Apr 2026
Team Member: Shelley
5.0
Appointment verified by Phorest

Shelley is very knowledgable and has my hair at the exact colour I want

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Response from Richard Ward Hair & Metrospa

Hi Sue,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience with Shelley and that she was able to achieve your desired hair color. Our team takes pride in their knowledge and expertise, and it's always rewarding to hear when our clients are happy with the results.

Just so you know, we appreciate your support and look forward to welcoming you back to our salon soon. We'll be sure to pass along your kind words to Shelley and the rest of the team.

Take care,

The team at Richard Ward Hair & Metrospa

Styling and blow dry

Eileen Kessel
22nd Apr 2026
Team Member: Joey
5.0
Appointment verified by Phorest

He was very thoughtful about the styling of my hair. A really wonderful blow dry with a mix of straight as well as wave end curls. A great combination which looked great. Thank you Joey!

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Response from Richard Ward Hair & Metrospa

Dear Eileen,

Thank you for your lovely review! We're so glad to hear that you enjoyed your experience with Joey and that you were pleased with your hairstyle. It's always our goal to provide our clients with thoughtful and stylish hair services.

We appreciate you taking the time to share your positive feedback, and we hope to have the pleasure of welcoming you back to our salon soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Happy client

Gloria K
20th Apr 2026
5.0
Appointment verified by Phorest

Richard Ward Hair & Metro spa is in my opinion the best salon in London. I have been a client for years and leave the salon feeling glamorous and rejuvenated after every visit.

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Response from Richard Ward Hair & Metrospa

Hi Gloria,

Thank you so much for your kind words and for choosing to be a loyal client of ours at Richard Ward Hair & Metrospa. We are so happy to hear that you feel our salon is the best in London and that you always leave feeling glamorous and rejuvenated.

We truly appreciate your support and cannot wait to see you again soon.

Warmly,

The team at Richard Ward Hair & Metrospa

Great visit

Matthew Pike
19th Apr 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

Fiona gave me the most wonderful haircut and halfway through I embarrassingly had to take a call for 30 minutes - she made it easy and fun and I was so very grateful

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Response from Richard Ward Hair & Metrospa

Dear Matthew,

Thank you so much for taking the time to leave us this lovely review! We are thrilled to hear that Fiona gave you a wonderful haircut.

Thank you for choosing our salon and we look forward to welcoming you back in the future.

Best regards,
The team at Richard Ward Hair & Metrospa

Restyle by Joey

Paula Doolan
18th Apr 2026
Team Member: Joey
5.0
Appointment verified by Phorest

Fabulous experience as usual. I only come in once a year but everyone is so friendly and Joey is a star. Always makes me feel good about myself and I walk out felling like a new person! Thank you Joey.

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Response from Richard Ward Hair & Metrospa

Hi Paula,

Thank you for taking the time to leave such a lovely review about your recent visit to our salon. We are happy to hear that you had a fabulous experience with us and that Joey was able to make you feel good about yourself.

We truly appreciate your continued support, and we look forward to welcoming you back to our salon in the future.

Best wishes,
The team at Richard Ward Hair & Metrospa

Happy customer

Paul Rene Albertini
18th Apr 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

Have only seen Fiona for the last 20 years so my comments cannot qualify for what happened before

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Response from Richard Ward Hair & Metrospa

Hi Paul,

Thank you so much for taking the time to write a review. We are so happy to hear that you have been a loyal customer of Fiona's for the past 20 years! We truly appreciate your support and trust in her abilities.

Please do not hesitate to let us know if there is anything we can do to make your experience with us even better. We value your patronage and hope to continue serving you for many more years to come.

Take care,
The team at Richard Ward Hair & Metrospa

Wonderful

Freda
18th Apr 2026
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Ashleigh has been cutting my hair for a long time. She is an amazing professional and a wonderful person.

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Response from Richard Ward Hair & Metrospa

Hi Freda,

Thank you so much for your kind words about Ashleigh and our salon!

Our team at Richard Ward Hair & Metrospa is dedicated to providing exceptional service and creating a welcoming environment for all of our clients. We appreciate your support and we look forward to seeing you again soon.

Warmly,
The Team at Richard Ward Hair & Metrospa

The best hairdresser ever

ClareF
17th Apr 2026
5.0

Richard is the best! 23 years and still the best
Thanks Richard

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Response from Richard Ward Hair & Metrospa

Hi ClareF,

Thank you for leaving such a wonderful review!

Thank you for choosing to trust us with your hair for so many years. We look forward to continuing to make your salon experience the best it can be.

See you soon!

Warmly,

The Team at Richard Ward Hair & Metrospa

Great

Sophie
17th Apr 2026
Team Member: George
5.0
Appointment verified by Phorest

very good service

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Response from Richard Ward Hair & Metrospa

Hi Sophie,

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with our service.

Our team works hard to ensure that every visit is enjoyable and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.

Thank you again for your kind words.

Best,
The Team at Richard Ward Hair & Metrospa

An uplifting experience

Catherine Andrews
17th Apr 2026
Team Member: Robert
5.0
Appointment verified by Phorest

A wonderful haircut by Robert and colour by Maria
- dream team!

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Response from Richard Ward Hair & Metrospa

Dear Catherine,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a wonderful experience with Robert and Maria, our dream team.

We appreciate your kind words, and we will make sure to pass them along to Robert and Maria. Your satisfaction is our top priority and we look forward to pampering you again in the future.

Thank you for choosing our salon and we can't wait to see you again!

Best wishes,

The team at Richard Ward Hair & Metrospa

Redpath

Sandra
16th Apr 2026
Team Member: Nando
5.0
Appointment verified by Phorest

I always look forward to visiting Richard Ward’s Salon to have my hair cut with Nando
Who is one amazing hairdresser also the other staff are cheerful and happy, I’ve been coming to Nando now for fifteen years ! It’s a delightful experience.

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Response from Richard Ward Hair & Metrospa

Hi Sandra,

Thank you so much for your kind review! We are thrilled to hear that you always look forward to your visits to our salon and that Nando has been your go-to hairdresser for the past fifteen years. It means a lot to us that you have been a loyal customer and that you continue to enjoy your time with us.

We can't wait to have you back for your next appointment with Nando and the rest of our cheerful and amazing staff.

Warm regards,
The team at Richard Ward Hair & Metrospa

Just Fabulous

Paige Gibbs
15th Apr 2026
Team Member: Robert
5.0
Appointment verified by Phorest

Robert is not only a fantastic hairdresser he is also a lovely, kind human being.
Robert has cut my hair for over 40 years and I would never go elsewhere.

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Response from Richard Ward Hair & Metrospa

Hi Paige,

Thank you so much for taking the time to write such a lovely review about Robert! We're glad to hear that you have been a loyal customer for over 40 years and we appreciate your support for Robert and our salon. We look forward to seeing you again soon for your next haircut!

Best,
The Team at Richard Ward Hair & Metrospa

A Cristiano special

Nancy Hollendoner
15th Apr 2026
Team Member: Cristiano
5.0
Appointment verified by Phorest

Always brings glamour to an old
Woman.
Sadly I can never copy it at home ‘

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Response from Richard Ward Hair & Metrospa

Dear Nancy,
Thank you so much for your lovely review!
Thank you again for choosing our salon. We look forward to seeing you again soon!
Best wishes,
The team at Richard Ward Hair & Metrospa

Mcnally

Arabella
15th Apr 2026
Team Member: Jeff
5.0
Appointment verified by Phorest

Outstanding

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Response from Richard Ward Hair & Metrospa

Hi Arabella,

Thank you so much for leaving such a kind review! It means the world to us to hear that you had an outstanding experience at our salon. Our team takes great pride in providing high-quality services to all of our clients.

We are thrilled that you were happy with your experience and we hope to see you again soon. Thank you for choosing us and for taking the time to share your feedback.

Best wishes,
The team at Richard Ward Hair & Metrospa

Thank you

Jennifer
15th Apr 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

Fiona is always so lovely to me. I live in the Cotswolds so can’t come as often as I would like. But after seeing her for 15 years - I can see anyone else! Xx

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Response from Richard Ward Hair & Metrospa

Hi Jennifer,

Thank you for your lovely review and for being a loyal customer of ours for 15 years! We are so glad to hear that Fiona always takes great care of you and that you trust no one else with your hair. We understand that living in the Cotswolds may make it difficult to visit us more often, but we truly appreciate your continued support.

We look forward to seeing you again when you're able to visit us and giving you another great experience.

Best wishes,
The team at Richard Ward Hair & Metrospa

They’re all brilliant

Peter Thompson
15th Apr 2026
Team Member: Cristiano
5.0
Appointment verified by Phorest

Been a very happy and satisfied customer for, god, 36 years! Haven’t had my hair cut anywhere else nor would I ever want to. Cristiano, you’d better outlive me!!

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Response from Richard Ward Hair & Metrospa

Hi Peter Thompson,

Thank you for your kind words and loyalty! We are thrilled to hear that you have been a happy customer for 36 years. Your satisfaction is our top priority, and we appreciate your continued support. Have a wonderful day!

Best wishes,
The team at Richard Ward Hair & Metrospa

Great haircut!

Vanessa Weguelin
15th Apr 2026
Team Member: Joey
5.0
Appointment verified by Phorest

Joey has been cutting my hair for years. He really takes care and thought and listens to any concerns I have before starting.
Very happy!

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Response from Richard Ward Hair & Metrospa

Dear Vanessa,

Thank you for your kind review and for choosing our salon for your hair needs. We're delighted to hear that you have been a long-standing client of our stylist Joey and that you have always had a positive experience with him.

We appreciate your support and hope to see you again soon at our salon.

Warmest regards,
The Team at RW Hair & Metrospa

Ms

Lesley
15th Apr 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

Always wonderful . Have been coming for years!

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Response from Richard Ward Hair & Metrospa

Hi Lesley,

Thank you so much for the kind words and for your loyalty to our salon over the years! We truly appreciate your support and are glad to hear that you have always had a wonderful experience with us. .

We hope to continue serving you for many more years to come. Your continued patronage means the world to us! Thank you again for taking the time to leave us a review. We can't wait to see you again for your next visit.

Warm regards,

The team at Richard Ward Hair & Metrospa

Stunning loved the whole experience

Indy Bamber
14th Apr 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

Gorgeous blow dry, great vibes all round

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Response from Richard Ward Hair & Metrospa

Hi Indy Bamber,

Thank you for your lovely review! We are thrilled to hear that you had a gorgeous blow-dry and enjoyed the great vibes at our salon. We look forward to seeing you again at our salon and giving you another amazing hair and Metrospa experience.

Warm regards,
The team at Richard Ward Hair & Metrospa

Superb

Rachel
14th Apr 2026
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Ashleigh is so good with my super fine hair. She takes enormous trouble and is always incredibly precise.

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Response from Richard Ward Hair & Metrospa

Hi Rachel,

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our stylist, Ashleigh. Our team takes pride in providing exceptional service to all our clients and Ashleigh is no exception.

We are grateful to have you as part of our salon family, and we can't wait to see you again soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Hair cut

Belinda Tuck
14th Apr 2026
Team Member: Sonia
5.0
Appointment verified by Phorest

Hello, I had a lovely haircut and advice from Sonia today! I swim a lot and Sonia advised me on haircare. Sonia is a very talented hairdresser and made me feel very welcome. I thought the salon had a lovely lively vibrant feel to it, very uplifting experience today. Thank you!

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Response from Richard Ward Hair & Metrospa

Hi Belinda, thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a lovely haircut and received helpful advice from Sonia during your visit. Thank you for choosing us, and we hope to see you again soon! Best, The team at Richard Ward Hair & Metrospa.

Excellent

Jo Mackenzie
14th Apr 2026
Team Member: Sonia
5.0
Appointment verified by Phorest

Excellent cut and blow dry and a very helpful chat before to work out what to do

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Response from Richard Ward Hair & Metrospa

Hi Jo Mackenzie,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had an excellent cut and blow dry at our salon. Our team always strives to provide the best service to our clients.

We are also glad to know that our pre-appointment chat helped in figuring out the perfect style for you. Our goal is to ensure that our clients leave our salon feeling happy and satisfied with their new look.

We really appreciate your kind words and we hope to see you again soon. Thank you for choosing our salon and for being a part of our wonderful community.

Best,
The team at Richard Ward Hair & Metrospa

Brand new hair. Long to a funky bob.

Kate McGahan
13th Apr 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

I was recommended to Adolfo by Samantha Wright as Adolfo cut her son Oliver’s hair. Like me he has very curly hair and he cut that really well.

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Response from Richard Ward Hair & Metrospa

Dear Kate,

Thank you so much for the lovely review and we're glad to hear that you had a great experience at our salon. Adolfo is a skilled stylist and we're thrilled to hear that he did an amazing job in cutting your curly hair. We will definitely pass on your kind words to him and Samantha. We always strive to provide our clients with the best services, and your feedback means a lot to us. We look forward to seeing you again soon and creating another wonderful hair experience for you.

Best,
The team at Richard Ward Hair & Metrospa

Blow dry

Anonymous
13th Apr 2026
5.0

Beautiful beach waves

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

We are thrilled to hear that you loved the beautiful beach waves created by our team. We take pride in our stylists' ability to create trendy and stunning hairstyles for our clients.

It's wonderful to know that you had a positive experience with us and we hope to see you again soon. Please don't hesitate to reach out if there's anything else we can assist you with.

Thank you once again for choosing our salon and taking the time to share your feedback. We truly appreciate it.

Best regards,
The team at Richard Ward Hair & Metrospa

A excellent experience

Moira Langley
13th Apr 2026
Team Member: Gina
5.0
Appointment verified by Phorest

I had electrolysis & a lovely facial. My treatment was professional extremely caring & I left happy and confident. Thank you so much Gina.

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Response from Richard Ward Hair & Metrospa

Dear Moira,

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that you had a great experience at our salon and that Gina took such good care of you during your electrolysis and facial. We strive to provide our clients with professional and caring treatments to ensure that everyone leaves feeling happy and confident. It means a lot to us that you felt that way after your visit.

We look forward to welcoming you back to our salon in the future and thank you for choosing us for your beauty needs.

Best regards,
The team at Richard Ward Hair & Metrospa

Hair cut

Julia
13th Apr 2026
Team Member: Karen
5.0
Appointment verified by Phorest

Karen was excellent and understood exactly what I wanted to achieve with my hair style and she achieved it !

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Response from Richard Ward Hair & Metrospa

Dear Julia,

Thank you for taking the time to share your feedback with us! We are thrilled to hear about your positive experience with Karen at our salon. It is always our top priority to make sure our clients' hair goals are achieved and we are glad that Karen was able to understand and deliver just that for you.

We appreciate your kind words and we are looking forward to having you back at the salon for your future haircare needs. Your satisfaction is our ultimate goal and we are happy to have been a part of your hair journey.

Wishing you all the best and looking forward to seeing you soon!

Warm regards,
The team at Richard Ward Hair & Metrospa

Wonderful and perfect blow dry

Tanya Hames
13th Apr 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

I love getting my hair done by Patrick. His blow dry is just perfect and fabulous. All bouncy, with volume. I would highly recommend Patrick.

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Response from Richard Ward Hair & Metrospa

Hi Tanya,

Thank you for taking the time to leave us a review. We are glad to hear that you are loving your blow dry by Patrick. He is truly a talented stylist and we are lucky to have him on our team. We appreciate your recommendation and hope to see you again soon for your next hair appointment.

Warmly,
The team at Richard Ward Hair & Metrospa

Sensational

Jeannie Dumas
11th Apr 2026
Team Member: Cristiano
5.0
Appointment verified by Phorest

Crissy is an artist and was amazing as always! I always leave feeling fabulous. Moreover the entire team at Richard Ward are wonderful. They look after their clients from the moment they walk in the door to when they leave, from reception to the catering team, assistants, stylists etc.

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Response from Richard Ward Hair & Metrospa

Hi Jeannie, thank you so much for taking the time to leave such a positive review for our salon. We are thrilled that you enjoyed your experience with our talented stylist Crissy, and we will be sure to pass along your kind words to her and the rest of the team. Our goal is always to make our clients feel fabulous, and we are happy to hear that we achieved that for you. We believe that every member of our team plays a crucial role in creating a welcoming and enjoyable atmosphere for our clients, so we are glad you noticed the efforts of our receptionists, caterers, assistants, and stylists. Thank you again for your review and we look forward to welcoming you back to our salon again soon. Best, The Team at Richard Ward Hair & Metrospa.

Cut and blow dry and colour

Laura C
11th Apr 2026
Team Member: Megan
4.5
Appointment verified by Phorest

Wonderful cut and blow dry by Megan so many compliments huge thank you. Special mention to George for colour who instinctively knows what to do. So happy to be back at Richard Ward where they get it right.

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Response from Richard Ward Hair & Metrospa

Hi Laura,

Thank you so much for your lovely review! We're thrilled to hear that you had a wonderful experience with Megan and George at our salon. We take pride in providing our clients with the best hair services and it sounds like they did a great job on your cut, blow dry, and color.

We love hearing that you've received compliments after your visit to our salon and are happy to have you back as part of our family. We'll be sure to pass along your kind words to Megan and George. Thank you for choosing us and we look forward to seeing you again soon!

Best,
The Team at Richard Ward Hair & Metrospa

A great experience!

Ryan Smith
11th Apr 2026
Team Member: Joey
5.0
Appointment verified by Phorest

A first time visitor and I had a great experience from the door to the chair, and back. Joey is clearly a master of his craft and very knowledgeable, he knew exactly what I wanted and delivered it perfectly! I’ll be back again 100%

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Response from Richard Ward Hair & Metrospa

Hi Ryan,

Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great first visit and were happy with our services from start to finish. Joey is definitely a master at his craft and we're glad he was able to deliver exactly what you wanted. We appreciate your feedback and look forward to welcoming you back again in the future.

Best regards,
The Team at Richard Ward Hair & Metrospa

Feels great

Sam
11th Apr 2026
5.0

Honestly can’t recommend my hairdresser highly enough. Every single visit is a brilliant experience from start to finish. Robert takes the time to really listen to what I want, offers thoughtful advice, and somehow always manages to exceed my expectations.

Not only is he incredibly skilled and precise, but he also creates such a relaxed and welcoming atmosphere. I always leave the chair feeling refreshed, confident, and genuinely pleased with how I look.

It’s rare to find someone who consistently delivers such high-quality results while making you feel completely at ease. If you’re looking for a hairdresser who truly cares about their craft and their clients, look no further. Always so greatful 🙏

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Response from Richard Ward Hair & Metrospa

Hi Sam,

Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear that your experience at our salon has been consistently excellent and that Robert has exceeded your expectations each time.

We love hearing that you leave our salon feeling refreshed, confident, and pleased with your hair. That is always our goal!

Thank you again for your glowing review. We truly appreciate it. We look forward to seeing you again soon at Richard Ward Hair & Metrospa!

Best,
The team at Richard Ward Hair & Metrospa

Fiona and Ella the A team

Louisa
10th Apr 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

As always, Ella on my colour and Fiona on my cut are the ultimate A-Team both are highly talented colours and stylist and the whole experience with them both is delightful

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Response from Richard Ward Hair & Metrospa

Hi Louisa,

Thank you so much for your lovely review! We're thrilled to hear that you had such a fantastic experience with Ella and Fiona; they truly are the ultimate A-Team. We're so lucky to have such talented colorists and stylists on our team.

Thank you again for your kind words and for choosing us for your hair needs. We can't wait to see you again for your next appointment!

Best,
The team at Richard Ward Hair & Metrospa.

Always 10/10

Claire
10th Apr 2026
Team Member: Jonathan
5.0
Appointment verified by Phorest

Fabulous team, service coffee, cut, blow dry and colour! So friendly and always feel amazing when I leave ☺️

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Response from Richard Ward Hair & Metrospa

Dear Claire,

Thank you so much for taking the time to leave us such a lovely review! We are delighted to hear that you had a fabulous experience at our salon. Our team takes great pride in providing exceptional service, and we're happy to know that you enjoyed your coffee, cut, blow dry, and colour.

We look forward to welcoming you back for your next appointment.

Warmly,

The team at Richard Ward Hair & Metrospa

Great cut & blow dry

Fiona Fontaine
8th Apr 2026
Team Member: Elettra
4.5
Appointment verified by Phorest

Love Elettra she did a brilliant job! So professional and lovely
I had a great time and love my cut! 👍

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Response from Richard Ward Hair & Metrospa

Dear Fiona,

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear that you had a great experience with Elettra and that you love your new cut. We pride ourselves on providing both professional and friendly service, and we are glad that you enjoyed your time with us.

We look forward to seeing you again soon and continuing to provide you with top-notch services. Thank you again for choosing our salon.

Best wishes,

The team at Richard Ward Hair & Metrospa

The best in the business

Peter Brigham
8th Apr 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo is the best. My wife trusts no one else to cut my hair. He knows exactly what he is doing. He is such a consummate professional, always with a smile and a good word. My hair is always perfect. No wonder he has such a strong following. My only complaints from today have nothing to do with Adolfo: FIX THE BATHROOM and STOCK SHU UEMURA HAIR CREAM. In particular, not providing a loo for your high paying clients is frankly disgraceful.

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Response from Richard Ward Hair & Metrospa

Hi Peter, thank you for your kind words about Adolfo! We are thrilled to hear that your wife trusts him for your haircuts and that he always delivers a perfect result.
We do not quite understand the comment regarding the bathroom situation as we have 2 unisex bathrooms, one in our main reception area and one in zone 2 right next to where Adolfo works, there is also a third in the spa which we tend to researve for female clients but if the others are out of service as occcaisionally happens your are more than welcome to use, we are sorry Adolfo did not make you aware of this.
We apologize for any inconvenience by not stocking your favourite Shu Uemura hair cream. This could be due to it being out of stock with our supplier, or simply because we are no longer carrying the entire range due to poor retail sales. If you speak with reception on your next visit, we can try to order some for you specifically (minimum order). Rest assured, we take all feedback seriously.
Thank you for bringing this to our attention, and we hope to see you again soon.
Warmly,
The team at Richard Ward Hair & Metrospa

Great cut

Jo
8th Apr 2026
Team Member: Robert
5.0
Appointment verified by Phorest

A great cut as always and good to catch up with Robert.

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Response from Richard Ward Hair & Metrospa

Hi Jo,

Thank you for taking the time to leave us a review. We're thrilled to hear that you had another great cut at our salon and enjoyed catching up with Robert.

Thank you once again for your kind words. We look forward to seeing you again soon.

Best,

The team at Richard Ward Hair & Metrospa

I like coming but perhaps I could find something better

Em
7th Apr 2026
Team Member: Caterina
4.0

Caterina is a fantastic hairdresser - she listens to what you want and puts it in place - couldn’t ask for more

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Response from Richard Ward Hair & Metrospa

Hi Em,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a great experience with Caterina and that she listened to your hair needs. We couldn't agree more, she is a fantastic hairdresser!

Best,
The team at Richard Ward Hair & Metrospa