Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
143 verified reviews
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Filter by rating

Always brilliant

Tina Golden
19th Jun 2025
Team Member: Delta
4.5
Appointment verified by Phorest

This goes for Denise as well. Always brilliant, creative, attentive, we've known each other a long time since SMILE days and the quality just goes up and up. Always delighted. Millie also very good with the attentive and skilful hair wash, head massage etc. Thank you

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Response from Richard Ward Hair & Metrospa

Hi Tina,

We're thrilled to hear that you had a brilliant experience with Denise and Millie at our salon. We pride ourselves on our creativity and attention to detail, and it means a lot that you've been a loyal customer since our SMILE days. We'll be sure to pass along your kind words to Denise and Millie. A relaxing hair wash and head massage can make all the difference, and we're so glad that Millie was able to provide that for you. Thank you for your continuous support and for choosing our salon. We look forward to seeing you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Dr

Andreas Walker
19th Jun 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

I got a very stylish hair cut from the best ! Thx Christiano. See you soon again !

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Response from Richard Ward Hair & Metrospa

Dear Andreas Walker,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience at our salon and received a stylish hair cut from Christiano. We will make sure to pass along your kind words to him.

We look forward to seeing you again soon and providing you with another amazing service. Thank you for choosing our salon for your hair care needs.

Best regards,

The team at Richard Ward Hair & Metrospa

Excellent

Anna Green
19th Jun 2025
Team Member: Elettra
4.5
Appointment verified by Phorest

Lovely service and a great job by Elettra

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Response from Richard Ward Hair & Metrospa

Hi Anna,

Thank you so much for your kind words and for taking the time to leave us a review. We're glad to hear that you had a lovely experience with us and that Elettra did a great job. We pride ourselves on providing exceptional service, high-quality results, and an amazing space to provide all our services in. So it's always nice to receive such positive feedback.

We hope to see you again soon at our salon. Thank you for choosing Richard Ward Hair & Metrospa.

Best wishes,
The team at Richard Ward Hair & Metrospa

Fabulous

Margaret Armstrong
18th Jun 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Edna is the BEST.x

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Response from Richard Ward Hair & Metrospa

Dear Margaret,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had such a positive experience at our salon. Edna is indeed a fantastic stylist, and we are so fortunate to have her as part of our team.

We truly appreciate your kind words and are delighted that you enjoyed your visit with us. It means a lot to our team to know that our clients are happy and satisfied with their service. We hope to have the pleasure of welcoming you back in the near future.

Thank you again for your support and for choosing to visit our salon. Take care!

Warm regards,
The team at Richard Ward Hair & Metrospa

Cut/blow dry

Annie Nicholson
18th Jun 2025
5.0

As always fabulous cut and blow dry! Always leave feeling great..

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Response from Richard Ward Hair & Metrospa

Dear Annie,

Thank you for taking the time to leave us such lovely feedback! We are delighted to hear that you had another fabulous cut and blow dry at our salon. It's our goal to always leave our customers feeling great, so we are thrilled to know that we have achieved that for you.

We appreciate your continued support and look forward to seeing you again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent stylist

Ollie Dewis
18th Jun 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Not only a genius hairstylist but delightful conversation! Thanks a million Jonathan! !

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Response from Richard Ward Hair & Metrospa

Dear Ollie,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our stylist Jonathan, and that you enjoyed your conversation with him. We truly believe that great hair starts with a great conversation.

We are grateful for your support and hope to see you again soon at our salon. Thank you for choosing us for your hair and beauty needs.

Sincerely,

The team at Richard Ward Hair & Metrospa

Fabulous

Henrietta Cain
18th Jun 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

My haircut with Cristiano is always perfect, amazing haircut and great company- the whole experience with him and the rest of the team is fantastic- thank you all

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Response from Richard Ward Hair & Metrospa

Hi Henrietta,
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you had a perfect haircut with Cristiano and that you enjoyed your experience with the rest of our team. We strive to provide not only exceptional services but also a friendly and welcoming atmosphere. Thank you for choosing our salon and we cannot wait to see you again soon.
Best wishes,
The team at Richard Ward Hair & Metrospa

Edna

Anonymous
18th Jun 2025
5.0

Edna is excellent.she really knows how to style hair to suit you and the haircut style lasts . She is a first class stylist and takes great care

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Response from Richard Ward Hair & Metrospa

Dear reviewer,

We are thrilled to hear that Edna provided you with a first-class styling experience that lasted. Thank you for taking the time to leave such a positive review. We always strive to offer top-quality services to all our clients, and we are thrilled to know our efforts have been appreciated.

We will be sure to pass on your kind words to Edna. We know it will make her day. We look forward to welcoming you back at our salon soon for another excellent and long-lasting hairdo. Have a great day!

Best regards,
The team at Richard Ward Hair & Metrospa

Today’s appointment with Ashleigh

Jayne
17th Jun 2025
Team Member: Ashleigh
4.5

Ashleigh is always excellent. She is my first choice for a cut & blow dry but I know that if she is not available there will be another talented stylist. If I think I need a change I will always consult her first

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Response from Richard Ward Hair & Metrospa

Dear Jayne,

Thank you so much for your kind words and for choosing our salon for your hair needs! We are thrilled to hear that Ashleigh is your go-to stylist for a cut and blow dry. We couldn't agree more - she is incredibly talented and always provides a fantastic service to our clients.

We love that you trust Ashleigh to consult with for any changes you'd like to make to your hair. Our team is always here to listen to your ideas and help bring your vision to life. So we are delighted you feel free to consult with any of our other skilled stylists whenever Ashleigh is unavailable.

Thank you again for your lovely review! We can't wait to see you at the salon again soon.

Warmly,
The Team at Richard Ward Hair & Metrospa

Brilliant

Will w
17th Jun 2025
Team Member: Gina
5.0
Appointment verified by Phorest

Gina was a star! Loved it

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Response from Richard Ward Hair & Metrospa

Hi Will w,

Thank you so much for taking the time to leave a review! We're thrilled to hear that you had a wonderful experience with Gina at our salon. She truly is a star and we're lucky to have her on our team.

We appreciate your support and hope to see you again soon for another great service.

Best wishes,
The team at Richard Ward Hair & Metrospa

Nando

Pip Murray
17th Jun 2025
Team Member: Nando
5.0
Appointment verified by Phorest

I love Nando. He has made me feel good for 11 years. I value that hugely. Thank you x

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Response from Richard Ward Hair & Metrospa

Hi Pip Murray,

Thank you for taking the time to leave such a lovely review! Nando is a valued member of our team and we are happy to hear that he has been taking care of your hair for 11 years. Your satisfaction and loyalty mean a lot to us.

We are glad that you feel good after your appointments and we appreciate your trust in our salon. We look forward to continuing to provide you with quality service and ensuring that you leave feeling your best. Thank you for being a part of the Richard Ward Hair & Metrospa family for 11 years.

Take care,
The team at Richard Ward Hair & Metrospa

Fabulous David, Ashley, Vita & Arthur

LAETITIA OPPENHEIM
17th Jun 2025
Team Member: David
5.0
Appointment verified by Phorest

Fabulous

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Response from Richard Ward Hair & Metrospa

Hi Laetitia,

Thank you for your glowing review! We are delighted to hear that you had a fabulous experience with us at our salon. Our team at Richard Ward Hair & Metrospa strives to provide top-notch service and make every client feel pampered and beautiful.

We deeply appreciate your kind words about our facilities and skilled staff. It is our ultimate goal to ensure that every visit to our salon leaves you feeling relaxed and satisfied.

We are grateful for your recognition, and we look forward to welcoming you back for another fabulous experience in the future.

Best wishes,
The team at Richard Ward Hair & Metrospa

Wash, cut and blow dry

Lucinda Grant
17th Jun 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Good haircut with Edna, have known her for a while and she is always quick and efficient and i always leave feeling much more groomed!

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Response from Richard Ward Hair & Metrospa

Hi Lucinda, thank you for taking the time to leave us a review. We are glad to hear that Edna provided you with a good haircut and that you have built a working relationship with her over time. Our team at Richard Ward Hair & Metrospa aims to provide efficient and satisfactory services to all our clients. We hope to see you again soon for another grooming session. Thank you for choosing our salon.
Best regards, The team at Richard Ward Hair & Metrospa.

Blowdry

Kyra Dickinson
17th Jun 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

It was wonderful to be with Patrick again, great blow dry just as I like it and great catch up in French always a delight !

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Response from Richard Ward Hair & Metrospa

Hi Kyra,

Thank you so much for leaving such a lovely review about your visit with Patrick at our salon. We're so glad to hear that you had a wonderful time and enjoyed your blow dry as well as your catch up in French.

It's fantastic to know that you're a regular and we truly value your loyalty. We'll be sure to pass along your compliments to Patrick as well.

We look forward to seeing you again soon for another delightful experience. Take care and have a beautiful day!

Warm regards,
The team at Richard Ward Hair & Metrospa

Review

Gabby
17th Jun 2025
Team Member: Shelley
4.0
Appointment verified by Phorest

Fabulous treatment x

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Response from Richard Ward Hair & Metrospa

Hi Gabby,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a fabulous treatment with us.

It's always our goal to provide excellent service and we're glad to hear that we hit the mark for you. We look forward to seeing you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Hair cut and blow dry

Anonymous
17th Jun 2025
Team Member: Nando
5.0

Gave great advice , fab cut and blow dry , fab guy . I will return

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Response from Richard Ward Hair & Metrospa

Hi there! Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a fantastic experience at our salon! Our team takes great pride in providing excellent service and we're glad to know we were able to offer you helpful advice and a fabulous cut and blow dry. We look forward to welcoming you back for another visit in the future. Thanks again for your kind words! Take care.

Best regards,
The team at Richard Ward Hair & Metrospa.

Cut and Blow Dry

Isabella Yeabsley
17th Jun 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey was really friendly I really enjoyed getting my hair done and it looks amazing!!

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Response from Richard Ward Hair & Metrospa

Hi Isabella,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you enjoyed your experience at our salon and that your hair looks amazing! Joey is a valued member of our team and we will make sure to pass along your kind words to him.

We are always striving to provide our clients with exceptional service and excellent results, so it's wonderful to know that we delivered that for you. We look forward to welcoming you back for your next visit.

Take care!

The team at Richard Ward Hair & Metrospa

Colourist

Sharon field
16th Jun 2025
Team Member: Kathy
5.0
Appointment verified by Phorest

My usual colourist , fabulous Thomas was on holiday . She was extremely helpful in her advise and very professional , ensuring I was hall with the end result . I am delighted.

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Response from Richard Ward Hair & Metrospa

Hi Sharon,

Thank you so much for taking the time to leave us a review. We're so glad you enjoyed your experience with us and we're thrilled to hear that you were happy with the end result! We'll be sure to pass on your kind words to our team, especially Thomas - she'll be delighted to hear she was able to provide helpful advice and a professional service.

We look forward to welcoming you back to our salon in the future. Have a lovely day!

Best wishes,
The team at Richard Ward Hair & Metrospa

Mrs

Victoria
16th Jun 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Nando has been my stylist for 15 years and he never disappoints

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Response from Richard Ward Hair & Metrospa

Hi Victoria,

Thank you for taking the time to leave us a review. We are so glad to hear that Nando has been your stylist for 15 years and that he has never disappointed you. We truly appreciate your loyalty and trust in our salon and we are grateful to have you as our valued client. We will make sure to pass along your kind words to Nando and the rest of our team. It's always a pleasure to have you in our salon and we can't wait for your next visit.

Best regards,

The team at Richard Ward Hair & Metrospa

Excellent and Expert

Frances Schultz
16th Jun 2025
Team Member: Cindy
5.0
Appointment verified by Phorest

Will call for Cindy my next visit and every one after that!

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Response from Richard Ward Hair & Metrospa

Dear Frances, thank you so much for your lovely review! We are thrilled to hear that you had a great experience with Cindy. We will make sure to pass on your compliments to her. We look forward to seeing you again for your future visits, and we will make sure to book you with Cindy. Thank you for choosing our salon and for being a valued customer. - Team at Richard Ward Hair & Metrospa

Mario

Anonymous
16th Jun 2025
4.5

Mario is an absolute wizard. Fabulous colour, fabulous cut and fabulous blow dry. Arrive feeling disheveled and exhausted and leave feeling the opposite.

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Response from Richard Ward Hair & Metrospa

Dear reviewer,

We are delighted to hear that Mario has worked his magic on your hair! Thank you for taking the time to share your experience at our salon. It's wonderful to hear that you were happy with your color, cut, and blow-dry. Our team aims to make all our clients feel revitalized when they leave our salon, so it's great to know we achieved that for you. As you may have noticed during your visit, the salon is about 70% through our refit. Please be assured that all the bathrooms will be redone within the next couple of weeks.

We look forward to pampering you again soon and making you feel fabulous once again.

Warmest regards,
The team at Richard Ward Hair & Metrospa

Very happy 🙃

Gaby Briggs
15th Jun 2025
Team Member: Robert
5.0

Perfect as always, thank you Robbie. You always cut my hair beautifully

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Response from Richard Ward Hair & Metrospa

Hi Gaby,

Thank you so much for taking the time to leave a review. We're thrilled to hear that you had another perfect experience with our stylist Robbie. He has a true talent for creating beautiful haircuts. We will be sure to pass along your kind words to him.

Looking forward to your next visit with us, Gaby!

Best,
The team at Richard Ward Hair & Metrospa.

Great hairdresser

Sheila Harris-Taylor
15th Jun 2025
Team Member: Karen
5.0
Appointment verified by Phorest

IKaren has been my stylist for a few years. She always listens exactly to yay wishes and carries them out expertly

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Response from Richard Ward Hair & Metrospa

Dear Sheila,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that Karen has been your go-to stylist for the past few years. It means a lot to us that she always listens to your wishes and executes them with expert precision. We pride ourselves on providing personalized and high-quality services for each of our clients, and it seems like Karen has done just that for you.

We truly appreciate your support and hope to have the honor of serving you again in the future. Have a wonderful day!

Best wishes,

The Team at Richard Ward Hair & Metrospa

Just Magical

Priscilla
15th Jun 2025
Team Member: Delta
4.5
Appointment verified by Phorest

Delta has a wonderful manner she was born to cut hair and it shows!

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Response from Richard Ward Hair & Metrospa

Hi Priscilla,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with Delta at our salon. Our team at Richard Ward Hair & Metrospa strives to provide exceptional services to all our clients.

We are glad that Delta's natural talent for haircutting was reflected in your experience. Thank you for recognizing her skills and expertise.

We truly appreciate your feedback and hope to see you again soon at our salon.

Best Wishes,

The Team at Richard Ward Hair & Metrospa

Best cut in town

Edana Morrell
15th Jun 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Always an amazing cut and blow dry.

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Response from Richard Ward Hair & Metrospa

Hi Edana,

Thank you so much for leaving us a lovely review! We are thrilled to hear that you had an amazing experience with us and that you were happy with your cut and blow dry. Our team takes great pride in providing top-notch services to our clients, and we are glad to know we have met your expectations.

We truly appreciate your kind words and we look forward to seeing you again soon at our salon. Thank you for choosing us as your go-to salon for hair and spa services.

Best regards,
The team at Richard Ward Hair & Metrospa

Edna is the best!

Tracey
15th Jun 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Edna has been doing my hair for nearly 20 years, to say she is amazing is an understatement! I don’t know what I would do without her!

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Response from Richard Ward Hair & Metrospa

Hi Tracey,

Thank you for taking the time to leave such a lovely review. We are so glad to hear that you have been with us for almost 20 years and that Edna has been taking care of your hair all this time. It's always such a pleasure to hear that our clients are happy with our services.

We understand that finding a great hairstylist can be challenging, so we are grateful to have someone like Edna on our team who can make our clients feel amazing. We look forward to seeing you again soon and continuing to provide you with your hair services.

Best regards,
The team at Richard Ward Hair & Metrospa

More than a haircut - an experience!

Sanjay L
14th Jun 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Every visit to Richard Ward is nothing short of exceptional. Joey delivers a consistently flawless cut every single time and it’s always a pleasure to be in his company. Without fail, I get compliments from friends and colleagues, which speaks to his skills.

The atmosphere is just as impressive as the cut. The entire team is warm, attentive, and genuinely friendly. You’re never just a number here — they take the time to get to know you and what works best for you. The attention to detail, the welcoming vibe, and the professionalism of the whole team make the salon a special place.

Highly recommend.

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Response from Richard Ward Hair & Metrospa

Dear Sanjay,

Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that your experience at our salon has consistently been exceptional and that Joey always delivers a flawless cut. We will be sure to pass on your kind words to Joey and the rest of our team.

At Richard Ward, we strive to create a warm and welcoming atmosphere for all our clients. We are glad to hear that you feel like more than just a number when you visit us. Getting to know our clients and their unique hair needs is something we value highly.

It is truly rewarding to know that our attention to detail, friendly service, and professionalism have made your visits to our salon special. Thank you again for recommending us and we look forward to seeing you again soon.

Best,
The Team at Richard Ward Hair & Metrospa

Extremely positive experience

Bernadette Shaw
14th Jun 2025
Team Member: Lucia
5.0

Lucia was extremely chatty and nice. I really enjoyed having her colour my hair.
She took time to discuss what I wanted and I love the colour

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Response from Richard Ward Hair & Metrospa

Hi Bernadette,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you enjoyed your experience at our salon and specifically with Lucia. She truly takes pride in listening to her clients and ensuring that they are happy with their hair color.

We are glad that you appreciated her friendly personality and were able to have a great conversation during your appointment. We strive to make our clients feel comfortable and relaxed while in our salon.

We are happy to know that you love your new hair color and we look forward to seeing you again in the future.

Best wishes,
The team at Richard Ward Hair & Metrospa

Really positive experience

Bernadette Shaw
14th Jun 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Today was my first time at Metrospa. Elettra was Very, professional, friendly and interested in creating the look I wanted.

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Response from Richard Ward Hair & Metrospa

Dear Bernadette,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that your first visit to Metrospa was a success, and it means a lot to us that you had a positive experience with our stylist Elettra. We pride ourselves on our team's professionalism and dedication to creating the perfect look for our clients.

We hope to have the opportunity to welcome you back to our salon in the future. Thank you again for your kind words and for choosing our salon.

Best regards,

The team at Richard Ward Hair & Metrospa

Amazing!

Kim Price
14th Jun 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Amazing cut & blow dry as always, by Nando. I always feel completely relaxed and confident that I will leave with a lovely hairstyle, chosen by him. Thank you Nando.

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Response from Richard Ward Hair & Metrospa

Hi Kim, thank you for your lovely review and for choosing our salon for your cut and blow dry! We're so happy to hear that Nando always gives you a fantastic experience and that you leave feeling relaxed and confident with your new hairstyle. We will be sure to pass on your kind words to Nando, he will be delighted. We can't wait to see you again soon and continue giving you the best hair and spa services. Take care!
Warmly,
The team at Richard Ward Hair & Metrospa

Kind, patient stylish for baby’s first cut

Annabelle
14th Jun 2025
Team Member: Karen
4.5
Appointment verified by Phorest

Karen was really patient and very kind with our little boy’s first haircut. She also helped to keep him distracted.

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Response from Richard Ward Hair & Metrospa

Hi Annabelle,

Thank you for taking the time to leave a review. We are thrilled to hear that Karen was able to provide a patient and kind experience for your little boy's first haircut. It can be a daunting experience for both children and parents, so we are happy to hear she was able to help keep him distracted as well.

We hope to have the pleasure of welcoming you and your family back to our salon again soon.

Best regards,

The team at Richard Ward Hair & Metrospa

Super Mario!!!

T
14th Jun 2025
Team Member: Mario
4.5
Appointment verified by Phorest

Mario is the most professional hairdresser
And colorist! You can tell he knows what’s he
Doing, he has years of experience,my hair looks amazing and healthy natural mix of colors after having highlights!

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Response from Richard Ward Hair & Metrospa

Hi T,

Thank you so much for your kind words about Mario! We are thrilled to hear that he provided you with a professional and expert hair coloring experience. It's always a joy to hear when our clients are happy with their results, and we're glad that Mario's years of experience shined through in your hair.

We take pride in creating natural and healthy looks, and we're glad that you love your mix of colors and highlights. We appreciate you taking the time to share your positive experience, and we look forward to seeing you again soon at Richard Ward Hair & Metrospa.

Warm regards,
The team at Richard Ward Hair & Metrospa

Ashleigh is consistently great! I always leave feeling fabulous.

Clare
14th Jun 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

⭐️⭐️⭐️⭐️⭐️

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Response from Richard Ward Hair & Metrospa

Dear Clare,

Thank you so much for taking the time to leave us such a great review! We are thrilled to hear that you had a positive experience at our salon. Our team works hard to ensure that every client receives excellent service, and we are happy to know that we were able to exceed your expectations.

We are also glad that you enjoyed the atmosphere of our Metrospa. Our goal is to create a relaxing and enjoyable environment for all of our clients.

If there is anything else we can do to make your next visit even better, please do not hesitate to let us know. We always appreciate feedback from our valued clients.

Thank you again for choosing our salon, and we look forward to seeing you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Ashleigh is consistently great! I always leave feeling fabulous.

Clare
14th Jun 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

⭐️⭐️⭐️⭐️⭐️

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Response from Richard Ward Hair & Metrospa

Hi Clare! Thank you so much for taking the time to leave us a fantastic 5-star review. We're thrilled to hear that you had a great experience at our salon. Our team at Richard Ward Hair & Metrospa takes pride in providing exceptional services. It was a pleasure to have you as our valued customer. We hope to see you again soon for another amazing salon experience.
Thank you again for your support!
Best regards,
The team at Richard Ward Hair & Metrospa.

Great blow dry!

Joanna Light
13th Jun 2025
Team Member: Tommy
4.5
Appointment verified by Phorest

Loved my blow dry and chatting to Tommy! Thanks so much

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Response from Richard Ward Hair & Metrospa

Hi Joanna,

Thank you so much for taking the time to leave a review. We are thrilled to hear that you loved your blow dry and had a great experience chatting with Tommy. Our team takes pride in not only providing great hair services, but also creating a friendly and welcoming atmosphere for our clients.

We appreciate your kind words and look forward to seeing you again soon. Take care!

Sincerely,
The Team at Richard Ward Hair & Metrospa

Amazing hair

Sonia
13th Jun 2025
Team Member: Emily
5.0
Appointment verified by Phorest

I loved my experience with Emily. I had a straight blow dry wirh hairdryer and then straighteners to smooth .

Emily was very friendly and knowledgeable . We had a chat about having a trim as I have had a colour treatment , and also advised about products to use, as it was an exceptionally warm day today, to prevent hair from flying away and frizzing .

I also had complements about my hair TWICE, on my way home after leaving the Salon., which is testament to the excellent team who make me feel extra fabulous once a month.

You are so appreciated .
Thank you Emily xxx

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Response from Richard Ward Hair & Metrospa

Dear Sonia,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon with Emily. She is indeed a talented apprentice and blow-dry stylist, and we are lucky to have her as a part of our team.

We are delighted to hear that you enjoyed your blow dry and the styling advice that Emily provided. Our team always aims to make our clients feel their best, and we are happy that you received compliments on your hair after leaving our salon. Your kind words mean a lot to us.

Thank you for choosing us as your go-to salon and for your continued support. We look forward to welcoming you back soon for another fabulous visit.

Best regards,
The team at Richard Ward Hair & Metrospa

Always a good experience

Roberta
13th Jun 2025
5.0
Appointment verified by Phorest

Apart from the consistently great haircut it’s always a good experience at Richard Ward. Everyone is friendly and helpful and there is a happy atmosphere when I visit. I have been a customer for more than thirty years

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Response from Richard Ward Hair & Metrospa

Hey Roberta,

Thank you so much for taking the time to leave this wonderful review! We're so happy to hear that you've had a great experience with us and that you've been a loyal customer for over thirty years. You are best to judge how we are doing consistently over such a time.

We take a lot of pride in providing consistently great haircuts and a welcoming atmosphere for all of our customers. It's always a pleasure to have you at our salon, and we appreciate your kind words about our friendly and helpful team.

Thank you again for your support, and we can't wait to see you for your next haircut!

Best regards,
The team at Richard Ward Hair & Metrospa.

Five star

Theresa
13th Jun 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Always tip tip service by the fabulous Edna and of course Sarah. I am so happy to have discovered Richard Ward easily the most professional salons I have visited

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Response from Richard Ward Hair & Metrospa

Hi Theresa,

Thank you so much for your kind words! We are thrilled to hear that you had such a great experience at our salon and that Edna and Sarah provided you with tip tip service. We strive to offer the highest level of professionalism to all our clients, and we are delighted that we have exceeded your expectations.

It means a lot to us that you have chosen Richard Ward as your go-to salon and we look forward to welcoming you back in the future. Thank you again for your lovely review.

Best wishes from the team at Richard Ward Hair & Metrospa.

Fabulous Joey

Becky Low
13th Jun 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey is utterly fantastic so talented and such a lovely person

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Response from Richard Ward Hair & Metrospa

Hi Becky,

Thank you for taking the time to leave such a positive review! We are so glad to hear that you had a fantastic experience with Joey at our salon. We couldn't agree more, Joey is not only incredibly talented but also a wonderful person to be around.

We truly appreciate your kind words and your support for our team. We are lucky to have such amazing clients like you. We hope to see you again soon at Richard Ward Hair & Metrospa.

Best wishes,

The team at Richard Ward Hair & Metrospa

Haircut

Pauline
13th Jun 2025
Team Member: Delta
4.0
Appointment verified by Phorest

Excellent cut from Delta. Really pleased.

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Response from Richard Ward Hair & Metrospa

Hi Pauline,

Thank you for taking the time to leave us a review. We are thrilled to hear that you had an excellent haircut from Delta and that you are pleased with the results. We will make sure to pass on your kind words to Delta and our team.

We pride ourselves on providing high-quality services and it's always rewarding to hear positive feedback from our clients. We hope to have the privilege of welcoming you back to our salon in the future.

Warmest regards,

The team at Richard Ward Hair & Metrospa

Always lovely

Penny Forsyth
13th Jun 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Karen is always so thorough throughout the consultation and looks for the best solution to meet my requirements. She is warm, welcoming and I look forward to my appointment. I always leave my appointment happy with the cut and styling and with a bounce in my step ☺️

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Response from Richard Ward Hair & Metrospa

Hi Penny,

Thank you so much for your kind review! We are thrilled to hear that Karen provided you with such a positive experience during your appointment. We strive to offer thorough consultations and find the best solution for our clients' needs. We are also glad that you found Karen warm and welcoming - we believe that a great atmosphere is just as important as quality services. Seeing our clients leave with a spring in their step is our ultimate goal, and we are delighted that we were able to achieve that with you.

Thank you for choosing our salon, and we look forward to seeing you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa

Always a great result.

Deborah Norman
13th Jun 2025
5.0
Appointment verified by Phorest

Joey just totally gets my hair. Always listens and then advises. I don’t want anyone else to ever cut my hair.

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Response from Richard Ward Hair & Metrospa

Dear Deborah,

Thank you so much for your lovely review! We are thrilled to hear that Joey has an amazing understanding of your hair and provides you with excellent service. We are glad that you trust Joey exclusively for your haircuts.

We always strive to provide our clients with a personalized and professional experience, and we are happy to hear that you have found that in Joey. We will make sure to pass on your kind words to Joey and our team.

Looking forward to seeing you at our salon again soon.

Warmly,
Richard Ward Hair & Metrospa Team

Sabina

Sarah Ter Haar
13th Jun 2025
4.0
Appointment verified by Phorest

As usual Sabina was cheerful and chatty . Professional blow dry and quite quick too .

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Response from Richard Ward Hair & Metrospa

Hi Sarah, thank you for sharing your experience with us.
We are so glad to hear that Sabina provided you with excellent service, as she always does with her cheerful and chatty personality. We pride ourselves on providing professional and efficient blow-dry, so we are pleased to know that you were happy with the outcome.
We hope to see you again soon for another great visit.
Thank you for choosing us for your hair and spa needs.
Best wishes,
The team at Richard Ward Hair & Metrospa.

Colour and cut:/blowdry.

Liz Gardner
12th Jun 2025
5.0
Appointment verified by Phorest

Thomas (colour) and Karen (cut) are first class! Best in the business. Thanks so much. My hair feels great and so many compliments. Thank you both. Liz xx

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Response from Richard Ward Hair & Metrospa

Dear Liz,

Thank you so much for taking the time to leave a lovely review for Thomas and Karen. We are thrilled to hear that you had a first-class experience with us and that you are receiving compliments about your hair. It brings us joy to know that we have helped you feel great.

Our team always strives to provide the best services and create a positive and relaxing atmosphere for our clients. We will make sure to pass on your kind words to Thomas and Karen. They will be delighted to hear that their hard work has paid off.

We look forward to having you back soon and giving you another exceptional experience. Thank you for choosing Richard Ward Hair & Metrospa.

Warm regards,
The Team at Richard Ward Hair & Metrospa

Another fabulous hair day with Edna

Suzanne Mohan
12th Jun 2025
5.0
Appointment verified by Phorest

I've been seeing Edna for almost 20 years - I now live in California and Edna is always my first stop when I arrive in London. She is so talented, professional and fun! I always look forward to my transformational experience with Edna - she's the best!!

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Response from Richard Ward Hair & Metrospa

Hi Suzanne,

Thank you so much for your kind review! We are thrilled to hear that you have been a loyal client of Edna's for almost 20 years and that you make it a point to visit us whenever you're in London.

We couldn't agree more that Edna is incredibly talented, professional, and fun to work with. It brings us joy to know that you always look forward to your transformational experiences with her. We will make sure to pass along your compliments to her.

Thank you for choosing our salon for your hair needs. We hope to see you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa.

Perfect everytime

Harry Gandolfi-Miller
12th Jun 2025
5.0
Appointment verified by Phorest

Joey is a master. Friendly, on point everytime.
The salon is always clean and nicely put together.
Couldn’t fault it.

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Response from Richard Ward Hair & Metrospa

Dear Harry,

Thank you for taking the time to leave such a positive review about your experience at our salon. We couldn't be happier to hear that you had a great visit with Joey! We pride ourselves on providing excellent service and we are thrilled that you felt this firsthand.

We also appreciate your kind words about the salon's cleanliness and atmosphere. We believe that these little details make a big difference in our clients' experience.

Thank you again for choosing to visit Richard Ward Hair & Metrospa. We look forward to seeing you again in the future.

Best,
The Team at Richard Ward Hair & Metrospa

Lovely blow dry by charming Sabina

Ciara Boucher
12th Jun 2025
5.0
Appointment verified by Phorest

Thank you for a lovely post colour blow dry. Very happy with it and you were so friendly.

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Response from Richard Ward Hair & Metrospa

Hi Ciara,
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you are happy with your post-colour blow dry and that you found our team friendly. We believe in providing our clients with not only excellent services but also a wonderful experience.
We can't wait to welcome you back to our salon in the future. Please don't hesitate to let us know if there's anything else we can do to make your visits even more enjoyable.
Take care,
The team at Richard Ward Hair & Metrospa

Drawing attention !

Marta
12th Jun 2025
5.0
Appointment verified by Phorest

I stepped out of the salon and decided to have a drink in Sloane sq. I was approached by a French lady who asked to take photos of my hair. Need I say more? Thanks Robert

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Response from Richard Ward Hair & Metrospa

Hi Marta,

Thank you so much for taking the time to review your experience at our salon! We are all thrilled to hear that you enjoyed your visit with us and even had a mini photo shoot afterwards! We strive to create beautiful and confident looks for all of our clients and it sounds like we hit the mark with you.

We hope you had a great time in Sloane Square and we can't wait to welcome you back for your next hair transformation.

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent

Louise Lidington
12th Jun 2025
5.0
Appointment verified by Phorest

I always have such a wonderful experience at Richard Ward. Everyone on reception is so friendly and helpful. Christiano is so skilled at his profession and I am very pleased with my hair today. He is always friendly, helpful and gives such a warm welcome. Thank you

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Response from Richard Ward Hair & Metrospa

Dear Louise,

Thank you so much for taking the time to leave a review about your experience at our salon. It means a lot to us.

We are delighted to hear that you had a wonderful time at our salon! Our team takes pride in providing top-notch services to our clients and we couldn't be happier that you felt valued and well taken care of by our reception team. We will make sure to pass on your kind words to them.

And we can't agree with you more - Christiano is truly talented and dedicated to his craft. We are thrilled to know that you are pleased with your hair and that he gave you a warm welcome. We will make sure to share your feedback with him.

Once again, thank you for choosing us and we look forward to seeing you again soon.

Warm regards,
The team at Richard Ward Hair & Metrospa

Thank you!!

Eleonore
12th Jun 2025
5.0
Appointment verified by Phorest

I missed my apptmt as I had written it down for an hour later. I was hosting an event a few hours later so total panic. All stylists were fully booked but management managed to find someone to stay an extra hour. Can't thank you all enough and especially Emily who stayed and took great care of me!

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Response from Richard Ward Hair & Metrospa

Hi Eleonore,

We're so glad to hear that we were able to help you out in a pinch! We understand that mistakes happen and we were happy to accommodate you despite our busy schedule. It was our pleasure to have Emily take extra care of you and make sure you looked fabulous for your event.

Thank you for taking the time to leave such a kind review. We appreciate your support and hope to see you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa