Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.88
710 verified reviews
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Value
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Filter by rating

Today’s appointment

Margaret Minter
16th Jan 2026
Team Member: Cristiano
5.0
Appointment verified by Phorest

Excellent.

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Response from Richard Ward Hair & Metrospa

Dear Margaret,

We are thrilled to hear that you had an excellent experience at our salon. Thank you so much for taking the time to leave us a review.

We hope to see you at our salon again soon and provide you with another excellent hair and spa experience.

Thank you for choosing our salon and for your kind words!

Warmly,
The Team at Richard Ward Hair & Metrospa

Gets it!

Penny
16th Jan 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick understands my hair - and me! He cuts beautifully and I always leave feeling uplifted. His cuts look good for weeks, rough dried or styled. It’s taken me time to find a stylist I trust - and I have one now in Payrick.

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Response from Richard Ward Hair & Metrospa

Hi Penny,

Thank you for taking the time to leave such a positive review for our salon. We are delighted to hear that you have found a stylist who truly understands both your hair and your personal style. We pride ourselves on providing exceptional service, and it means a lot to us that you trust Patrick to give you a beautiful cut every time.

We are thrilled that you always leave feeling uplifted and that Patrick's cuts last for weeks, whether you style them or not. We understand that finding the right stylist can be a journey, and we are so happy that you have found your go-to person in Patrick.

Thank you again for your kind words and for choosing our salon. We can't wait to see you again soon!

Best regards,

The Team at Richard Ward Hair & Metrospa

Latest visit

Anonymous
16th Jan 2026
5.0

Lovely experience as always. Great haircut and wash. All super.

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that you had a great experience at our salon and that you are happy with your haircut and wash. It's always our goal to provide excellent services and we are glad we met your expectations.

We truly appreciate your support and hope to see you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Hair cut

Ann Costello
16th Jan 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo is very professional, friendly and excellent at cutting and shaping hair . I

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Response from Richard Ward Hair & Metrospa

Hi Ann,
Thank you for taking the time to leave a review for us. We truly value your feedback and will make sure to pass along your kind words to Adolfo.
We look forward to seeing you again at the salon soon.
Best,
The team at Richard Ward Hair & Metrospa

Mrs

Nula Suchet
16th Jan 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo is beyond superb - no one cuts my hair like he does

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Response from Richard Ward Hair & Metrospa

Hi Nula,

Thank you so much for leaving such a lovely review about Adolfo! We are so glad to hear that he provided you with an excellent haircut and exceeded your expectations. He truly is a talented stylist and we are lucky to have him on our team.

We hope to see you again soon and we look forward to providing you with another superb experience. Thank you for choosing our salon.

Best,
The Team at Richard Ward Hair & Metrospa

Collins

Freda
15th Jan 2026
Team Member: Ashleigh
5.0
Appointment verified by Phorest

A is perfect!

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Response from Richard Ward Hair & Metrospa

Dear Freda,

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a perfect experience at our salon.

Here at Richard Ward Hair & Metrospa, our team strives to provide top-quality services while making our clients feel comfortable and relaxed. It is great to know that we were able to do just that for you.

We appreciate your support and we look forward to seeing you again soon!

Best,
The Team at Richard Ward Hair & Metrospa

Trim

Claire
15th Jan 2026
Team Member: Sonia
5.0
Appointment verified by Phorest

Brilliant. Always takes time to trim my fringe at short notice and give advice about extensions and pricing.

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Response from Richard Ward Hair & Metrospa

Hi Claire,

Thank you so much for your lovely review! It's fantastic to hear that our team at Richard Ward Hair & Metrospa has been able to provide you with such great service, even at short notice.

We are always happy to offer advice and guidance on hair extensions and pricing, and it's great to know that this has been helpful to you. We strive to ensure that all of our clients feel comfortable and well taken care of during their visits.

Thank you again for your kind words, and we look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

I’ve been seeing Jonathan for years…

Marina
15th Jan 2026
Team Member: Jonathan
5.0
Appointment verified by Phorest

Being a repeat client says it all. I trust Jonathan’s advice and always leave feeling confident about my hair.

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Response from Richard Ward Hair & Metrospa

Hi Marina,

We are so happy to hear that you trust our stylist, Jonathan, and that you always leave feeling confident about your hair. As a repeat client, your satisfaction means a lot to us, and we are grateful for your continued support.

Thank you for taking the time to leave us a review, and we look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

LPT Haircut

Dishaa Sinha
15th Jan 2026
Team Member: Karen
5.0
Appointment verified by Phorest

She was very supportive and kind. And I absolutely love the new haircut and the way she styled it.

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Response from Richard Ward Hair & Metrospa

Hi Dishaa,

Thank you for your lovely review! We are so glad to hear that you had a great experience with us. We appreciate your kind words and look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Amaze

Flora
15th Jan 2026
Team Member: Caterina
5.0
Appointment verified by Phorest

She did the most amazing job at styling my hair, thoughtful with the length and checked I was happy with it throughout. Lovely to chat to!

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Response from Richard Ward Hair & Metrospa

Dear Flora, thank you so much for taking the time to leave such a lovely review! We are delighted to hear that you had a great experience at our salon. It's wonderful to know that you enjoyed chatting with us as well. We hope to see you again soon for another amazing hair transformation. All the best, Team at Richard Ward Hair & Metrospa.

Blow dry

Louise Hoskyns
15th Jan 2026
Team Member: Maddie
5.0
Appointment verified by Phorest

Maddie was excellent at my blow dry. She also washed my hair beautifully and I will definitely visit her again.

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Response from Richard Ward Hair & Metrospa

Dear Louise,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that Maddie provided you with excellent service during your visit. Our team takes great pride in providing top-notch blow outs and we're glad to hear that Maddie also did a fantastic job washing your hair. We will be sure to pass along your kind words to her. We are looking forward to welcoming you back soon for another great experience.

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent service always.

Sjeila Pacak
15th Jan 2026
Team Member: Kinga
5.0
Appointment verified by Phorest

Kinga ia amazing .
I have been seeing her for probably 10 years maybe longer and I am still more than 100% happy with the service she provides.
A visit to Richard Ward is akin to visiting one's own family of friends.
Thank you.

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Response from Richard Ward Hair & Metrospa

Hi Sjeila,

Thank you so much for your kind words and loyalty towards our salon. We are thrilled to hear that you have been a satisfied client of Kinga for over 10 years! It's always a pleasure to know that our clients feel like they are visiting family and friends when they come to us.

Our team at Richard Ward Hair & Metrospa pride ourselves on providing exceptional service to each and every one of our clients, so we are happy to hear that you are more than 100% satisfied with Kinga's service.

Thank you again and we look forward to seeing you on your next visit to the salon.

Best,
The team at Richard Ward Hair & Metrospa.

Sophisticated

Matthew Pike
14th Jan 2026
Team Member: Tommy
5.0
Appointment verified by Phorest

An excellent experience with a very sophisticated hairstylist who in turn was very engaging

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Response from Richard Ward Hair & Metrospa

Dear Matthew,

Thank you for taking the time to leave us a review. We are delighted to hear that you had an excellent experience with our hairstylist.

We strive to provide a great service, so it is rewarding to receive positive feedback. We hope to have the opportunity to welcome you back to our salon in the future.

Thank you for choosing us and for being a part of the Richard Ward Hair & Metrospa family.

Best Regards,
The team at Richard Ward Hair & Metrospa

Great Results, Every Visit

Sanjay
13th Jan 2026
Team Member: Joey
5.0
Appointment verified by Phorest

I’ve been going to Joey for a number of years and he is consistently excellent. He really listens, gives thoughtful advice, and always delivers a great result. He’s incredibly friendly and professional, and you walk out feeling amazing every time. The wider salon team are just as welcoming and friendly, which makes the whole experience genuinely enjoyable. Highly recommend.

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Response from Richard Ward Hair & Metrospa

Dear Sanjay, thank you so much for taking the time to leave such a lovely review for Joey. We are also pleased that you have had a positive experience with our wider salon team, as we strive to provide a welcoming and friendly atmosphere for all our clients. Thank you for recommending us, and we look forward to seeing you again soon. Best, The team at Richard Ward Hair & Metrospa.

Fantastic highlights

Camilla
12th Jan 2026
Team Member: Kelly
5.0
Appointment verified by Phorest

Such beautiful colour and so thorough and efficient!

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Response from Richard Ward Hair & Metrospa

Hi Camilla, we are so happy to hear that you had a great experience at our salon! Our team takes pride in providing beautiful color services and ensuring efficiency during your appointments. Thank you for your kind words and we hope to see you again soon. Take care! - The Team at Richard Ward Hair & Metrospa

Mrs

Yeye Goldman
11th Jan 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

I’ve been going to Patrick for many years and I think he’s great

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Response from Richard Ward Hair & Metrospa

Dear Yeye Goldman,

Thank you for taking the time to leave a review for our salon. We are happy to hear that you have been a loyal client of Patrick's for many years and think he is great. We are proud to have Patrick as part of our team at Richard Ward Hair & Metrospa.

We strive to provide our clients with exceptional services and it means a lot to us that you have been a satisfied customer for so long. We appreciate your support and will make sure to pass on your kind words to Patrick.

We look forward to seeing you at the salon again soon. Thank you for choosing Richard Ward Hair & Metrospa for your hair needs.

Best regards,

The team at Richard Ward Hair & Metrospa

Hair cut

Pippa
10th Jan 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

Took a long time cutting to make sure the shape was consistent and continued to check the lengths
Fiona is always very polite and social and makes someone feel at ease
Always an excellent haircut !

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Response from Richard Ward Hair & Metrospa

Hi Pippa,

Thank you so much for taking the time to leave us such a lovely review. It makes us very happy to hear that you had a great experience at our salon. Fiona will be thrilled to know that she made you feel at ease and gave you an excellent haircut.

We truly appreciate your kind words and look forward to welcoming you back to our salon in the future.

Best regards,
The team at Richard Ward Hair & Metrospa

Regrowth tint

Louisa Jayne Carrington
10th Jan 2026
5.0
Appointment verified by Phorest

Rebecca was great, listened to concerns I had and acted accordingly
Super efficient and has an ie manner
As always lovely to spend time in Richard Ward

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Response from Richard Ward Hair & Metrospa

Hi Louisa Jayne Carrington,

Thank you so much for your kind review! We are delighted to hear that you had a positive experience during your visit with us. We are especially happy to hear that Rebecca took the time to listen to your concerns and provide excellent service. We strive to create a welcoming and efficient atmosphere at Richard Ward, and we are glad that you enjoyed your time with us.

Thank you again for choosing our salon and we look forward to seeing you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Excellent

Sarah
10th Jan 2026
Team Member: Joey
5.0
Appointment verified by Phorest

Excellent Cut and service
Front desk and assistant very attentive

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Response from Richard Ward Hair & Metrospa

Dear Sarah,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to know that you had an excellent cut and received great service. Our front desk and assistants always strive a great experience for our clients. It means a lot to us that you noticed and appreciated their efforts.

We truly value your feedback and your support means the world to us. We hope to see you soon at our salon for your next visit!

Best,
The Team at Richard Ward Hair & Metrospa

Excellent service

Anonymous
10th Jan 2026
5.0

Excellent service as always.

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Response from Richard Ward Hair & Metrospa

Thank you for taking the time to share your experience at our salon. We are thrilled to hear that you had an excellent experience with us! We hope to continue to exceed your expectations in the future.
Thank you for your support, and we look forward to seeing you again soon.
Best,
The Team at Richard Ward Hair & Metrospa.

Great

Angus
10th Jan 2026
5.0

Always leave really liking my haircut, and will continue to come back

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Response from Richard Ward Hair & Metrospa

Dear Angus,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you have consistently enjoyed your haircuts with us and we appreciate your loyalty.

We believe that a great haircut is not only about the end result, but also the overall experience.
We look forward to seeing you again and providing you with more fantastic haircuts in the future. Thank you for choosing our salon and allowing us to be a part of your hair journey.

Best regards,
The team at Richard Ward Hair & Metrospa

Excellent service

Susan Gordon
10th Jan 2026
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Excellent cut, friendly service. Would definitely recommend

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Response from Richard Ward Hair & Metrospa

Hi Susan, thank you so much for your kind words! We are delighted to hear that you had an excellent experience at our salon. We are thrilled that you would recommend us to others and we hope to see you again soon. Thank you for choosing our salon for your hair needs. All the best, the team at Richard Ward Hair & Metrospa.

Haircut w Adolfo

Anonymous
9th Jan 2026
5.0

Adolfo is an excellent stylist and hairdresser always giving me a perfect cut.

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Response from Richard Ward Hair & Metrospa

Hi there,

Thank you so much for taking the time to leave us such a lovely review!

Thank you again for your support, and we look forward to seeing you at the salon soon!

Best,
The team at Richard Ward Hair & Metrospa

Ms

Lesley ajoseoh
9th Jan 2026
Team Member: Adolfo
5.0
Appointment verified by Phorest

As always Adolpho gives a wonderful blow dry and I have been coming to him for many years

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Response from Richard Ward Hair & Metrospa

Hi Lesley,

Thank you for taking the time to leave us a review. We are thrilled to hear that Adolpho consistently gives you a wonderful blow dry. We truly value long-term clients like yourself.

We appreciate your loyalty to our salon and Adolpho, and we will make sure to pass along your kind words to him. We can't wait to see you again soon to give you another amazing experience.

Best,
The Team at Richard Ward Hair & Metrospa

Haircut

Anonymous
9th Jan 2026
5.0

Brilliant as always

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Response from Richard Ward Hair & Metrospa

Hi there,

Thank you so much for your lovely review!

Our team strives to provide the best service and we're thrilled to know that we consistently meet your expectations.

We truly appreciate your ongoing support and can't wait to see you again at Richard Ward Hair & Metrospa!

All the best,
The team at Richard Ward Hair & Metrospa

Haircut

Monty
8th Jan 2026
Team Member: Jonathan
5.0
Appointment verified by Phorest

Lovely place, typically go to a barber where they aren’t tailored for longer haired clients, but here Jonathan knew exactly what to do which is refreshing!

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Response from Richard Ward Hair & Metrospa

Dear Monty,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your experience at our salon and that our stylist, Jonathan, was able to cater to your longer hair needs.

We are delighted to know that Jonathan's expertise was refreshing and that you left feeling satisfied with your haircut. We will make sure to pass along your kind words to him.

We look forward to welcoming you back to our salon in the future.

Sincerely,
The team at Richard Ward Hair & Metrospa

Superb

Tessa
8th Jan 2026
Team Member: Joey
5.0
Appointment verified by Phorest

He is so talented and charming.

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Response from Richard Ward Hair & Metrospa

Hi Tessa,

Thank you so much for your kind words about our team member! We are thrilled to hear that you had a great experience at our salon. We strive to provide excellent service and it's wonderful to know that our efforts have not gone unnoticed.

We are lucky to have such a talented and charming team member at our salon. We will definitely pass on your compliments to him.

We look forward to seeing you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent

Clare Kalis
8th Jan 2026
Team Member: Joey
5.0
Appointment verified by Phorest

Joey has looked after my hair for years. He is very talented and extremely professional.

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Response from Richard Ward Hair & Metrospa

Hi Clare,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you have been a loyal guest of Joey's. We truly value your feedback, and we will be sure to pass along your kind words to Joey.

We are always striving to provide the highest quality service,s and we are thrilled that we have met your expectations. We look forward to seeing you again soon and providing you with another exceptional experience.

Best regards,

The team at Richard Ward Hair & Metrospa

Luscious locks

Nicki Chapman
8th Jan 2026
Team Member: Sonia
5.0
Appointment verified by Phorest

Once again my hair has been transformed by Sonia and my Great Length Extensions. Luscious locks without damaging my hair
I love them!
Thank you

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Response from Richard Ward Hair & Metrospa

Hi Nicki,

Thanks for taking the time to leave us such a lovely review! We are thrilled to hear that you are happy with your new hair transformation by Sonia and your Great Length Extensions.

We can't wait to have you back at our salon to maintain your luscious locks. Thank you for trusting us with your hair, and we look forward to seeing you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Blowdry

Frances Luczyc Wyhowska
8th Jan 2026
Team Member: Megan
5.0
Appointment verified by Phorest

Megan does great work and she is also extremely nice.

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Response from Richard Ward Hair & Metrospa

Dear Frances,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you had a great experience with Megan and that she was able to deliver excellent results for you. We are also happy to know that she made your visit even more enjoyable with her friendly demeanor. We will be sure to pass along your kind words to her and the rest of our team.

We are grateful for your support and look forward to welcoming you back to our salon in the future.

Best regards,

The team at Richard Ward Hair & Metrospa

Thank you

Lady Jay (Sylvia)&’
8th Jan 2026
Team Member: Nando
5.0
Appointment verified by Phorest

Efficient, sophisticated service

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Response from Richard Ward Hair & Metrospa

Hi Lady Jay (Sylvia),

Thank you for taking the time to share your experience at our salon. We are thrilled to hear that you found our service efficient and sophisticated. Our team works hard to provide the best possible experience for our clients.

We appreciate your feedback and hope to see you again soon for another pampering session. Our team is always here to make sure you leave feeling great.

Thank you for choosing us and for being a part of our salon community.

Kind regards,

The team at Richard Ward Hair & Metrospa

Fabulous haircut

Sarah Brown
7th Jan 2026
Team Member: Denise
5.0
Appointment verified by Phorest

Denise cut my hair and it provided exactly the New Year pick me up that I needed. It looks great.

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Response from Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for leaving us a review! We are thrilled to hear that Denise provided you with a fantastic haircut and a New Year pick-me-up. We strive to provide excellent services that leave our clients feeling their best.

It's great to know that your hair looks great after your visit. We appreciate your kind words and we hope to see you again soon for your next hair appointment.

Best regards,
The team at Richard Ward Hair & Metrospa

Haircut

Many
6th Jan 2026
Team Member: Caterina
5.0
Appointment verified by Phorest

Caterina is a great stylist and I’ve always been happy with the outcome. Clean lines and seems to understand my rambles about what I’m aiming for!

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Response from Richard Ward Hair & Metrospa

Dear Many,

Thank you so much for taking the time to share your positive experience at our salon. We're so glad to hear that you've always been happy with the outcome of your visits with us. It means a lot to us that you appreciate our attention to detail and our ability to understand your vision for your hair.

We truly value your patronage and can't wait to continue providing you with exceptional service and beautiful results. We look forward to seeing you again soon at Richard Ward Hair & Metrospa.

Best regards,

The team at Richard Ward Hair & Metrospa

Excellent experience

Uzma
6th Jan 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick is amazing. So knowledgable about hair and gave me the best haircut I’ve had. Absolutely love it. Thank you.

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Response from Richard Ward Hair & Metrospa

Hi Uzma,

Thank you so much for leaving such a positive review about your experience with Patrick at our salon. We are absolutely thrilled to hear that you loved your haircut and found Patrick to be knowledgeable.

We truly appreciate your kind words and hope to see you again soon at our salon. Thank you for choosing us to take care of your hair needs.

Best,
The team at Richard Ward Hair & Metrospa

So Happy

Ger Hogan
6th Jan 2026
Team Member: Robert
5.0
Appointment verified by Phorest

Robert is a really nice guy and such an excellent stylist. I fly over from Dublin to have him cut my hair and am always pleased, particularly so today.

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Response from Richard Ward Hair & Metrospa

Hi Ger,

Thank you for taking the time to write such a kind review about Robert. We are so happy to hear that you enjoy his services and even fly over to see him! We agree that he is an excellent stylist, and we feel lucky to have him on our team.
We are glad that you were particularly pleased with your recent haircut. We strive to provide excellent service to all of our clients, and we are very grateful for your continued support.
Thank you again for your kind words. It means a lot to us.
Take care,

The team at Richard Ward Hair & Metrospa

Excellent!

Holly Walters
6th Jan 2026
Team Member: Sabina
5.0
Appointment verified by Phorest

Wonderful blow dry! Huge thank you!!

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Response from Richard Ward Hair & Metrospa

Hi Holly! Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a wonderful experience with us and were happy with your blow dry. Our team always aims to provide exceptional hair services to our clients. We look forward to seeing you again soon. Thank you again for your kind words! Take care. The team at Richard Ward Hair & Metrospa.

Blow dry

Emily chapman
5th Jan 2026
Team Member: Karen
5.0
Appointment verified by Phorest

Always a perfect blow dry that can last a week if I allow it! Thanks again for a great service this morning x

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Response from Richard Ward Hair & Metrospa

Hey Emily!

Thank you so much for taking the time to leave us this lovely review. We're so glad to hear that you were happy with your blow dry and that it lasted so long for you! We always strive to provide the best service possible for our clients and we're thrilled that we were able to do that for you today.

Thanks again for choosing our salon and for your kind words. We look forward to seeing you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Mrs

Jayne Bowkett
3rd Jan 2026
Team Member: Fiona
5.0
Appointment verified by Phorest

Fabulous amazing and truly magnificent! What a marvel Fiona is! Inspirational

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Response from Richard Ward Hair & Metrospa

Dear Jayne,
Thank you so much for your lovely review! We are thrilled to hear that you had such a fabulous experience with Fiona at our salon. We agree that she is truly magnificent and an inspiration to us all. We strive to provide exceptional service, and it's always wonderful to hear positive feedback from our clients.
Looking forward to seeing you again soon!
Best regards,
The Team at Richard Ward Hair & Metrospa

The most lovely waves

Cristin
2nd Jan 2026
Team Member: Megan
5.0
Appointment verified by Phorest

For years I have been coming to wonderful Elettra for my haircuts, whenever I am in from New York. I have known Megan from around the salon and was delighted when she was able to do my blowout for New Year’s Eve! She did an absolutely stunning job, she gave me exactly the waves I was after and I was so, so happy with my hair.

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The most lovely waves

Cristin
2nd Jan 2026
Team Member: Megan
5.0
Appointment verified by Phorest

For years I have been coming to wonderful Elettra for my haircuts, whenever I am in from New York. I have known Megan from around the salon and was delighted when she was able to do my blowout for New Year’s Eve! She did an absolutely stunning job, she gave me exactly the waves I was after and I was so, so happy with my hair.

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Response from Richard Ward Hair & Metrospa

Hi Cristin,

Thank you so much for your lovely review! We really appreciate you taking the time to share your experience with us. We're thrilled to hear that Elettra and Megan have both made your visits to our salon enjoyable.

We're glad Megan was able to give you the perfect look for New Year's Eve. It's always a pleasure to hear when one of our team members has exceeded our clients' expectations. We hope to continue making your hair appointments with us a great experience whenever you're in town from New York.

Thank you again for choosing us. Wishing you a happy and healthy new year!

Best,
The team at Richard Ward Hair & Metrospa

Another fabulous trip to Richard Ward

Alyson W
1st Jan 2026
Team Member: Patrick
5.0
Appointment verified by Phorest

Walked in feeling dowdy and dishevelled and left feeling fabulous with shining, swishy healthy locks! Patrick always listens to what I want, makes some great suggestions and always does a fabulous job! The whole RW team are so professional, warm and caring from the wonderfully welcoming front of house team, Nick and the catering team, the colourists (fabulous Kathy), juniors and beauty staff! Such a treat!

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Response from Richard Ward Hair & Metrospa

Dear Alyson,

We are delighted to hear that you left our salon feeling fabulous, and we are glad that our team was able to make you feel welcome and cared for.

We would also like to extend our gratitude for mentioning our fantastic colourist, Kathy, and our juniors and beauty staff. We work together as a team to ensure that each client receives the best experience possible.

Thank you for choosing our salon and for taking the time to leave us this lovely review. We look forward to welcoming you back and giving you another fabulous experience.

Warm regards,
The team at Richard Ward Hair & Metrospa

Perfect !

Katie
30th Dec 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Had the perfect hair cut with Megan today. She was great at listening to what I wanted and the cut was perfect!

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Response from Richard Ward Hair & Metrospa

Dear Katie,

Thank you so much for the positive review! We are thrilled to hear that you had the perfect hair cut with Megan at our salon. Our team strives to listen to our clients' preferences and deliver the best results, so we are glad to know that Megan did just that for you.

We appreciate your kind words and hope to continue meeting your expectations in the future. Please do not hesitate to reach out to us if you have any further queries or concerns.

Best,
The Team at Richard Ward Hair & Metrospa

Excellent service

Argyro
30th Dec 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Robert restored my curls to their previous glory! We had a chat beforehand, he listened to my worries & concerns and then worked his magic on my hair.

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Response from Richard Ward Hair & Metrospa

Hi Argyro,

Thank you so much for taking the time to share your experience with us. We are thrilled that you had a positive experience with Robert at our salon. It's always our goal to listen to our clients and address any concerns they may have, so we are glad that Robert was able to do that for you.

We hope to see you again soon for another fabulous hair transformation.

Best regards,
The Team at Richard Ward Hair & Metrospa

Always the best

Susanne Devine
30th Dec 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

I've been coming to Fiona for decades. She is always cheerful and bright and makes my hair look like 1 million bucks by the time I leave the salon. She meets me where I am no matter what condition my hair is and I leave the salon and feel gorgeous. She's so professional and so personable. I highly recommend her to anyone.

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Response from Richard Ward Hair & Metrospa

Dear Susanne,

Thank you so much for your lovely review and for choosing our salon for your hair needs for so many years. We are thrilled to hear that Fiona has always provided you with excellent service and made confident after each visit.

We pride ourselves on our team's professionalism and personable approach, and we are delighted that Fiona embodies these values. We will certainly pass on your kind words to her.

Thank you for recommending Fiona to others, and we look forward to welcoming you back to our salon soon.

Best regards,

The team at Richard Ward Hair & Metrospa

Excellent (as always!)

Pippa
30th Dec 2025
5.0
Appointment verified by Phorest

I saw Richard and, as always, had a lovely, relaxing time - plus a great haircut!

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Response from Richard Ward Hair & Metrospa

Dear Pippa,

Thank you so much for taking the time to leave a review. We are thrilled to hear that you had a lovely and relaxing time with Richard and that you left with a great haircut. It is always our goal to ensure our clients feel pampered and satisfied with their experience.

Thank you for choosing our salon and we look forward to welcoming you back for your next appointment. If you need any assistance in booking future appointments, please do not hesitate to reach out to us.

Best regards,
The Team at Richard Ward Hair & Metrospa

Excellent Blow-Dry Experience

Francesca
29th Dec 2025
Team Member: Megan
5.0
Appointment verified by Phorest

I had a fantastic experience at Richard Ward Hair & Metrospa. Megane was amazing — professional, attentive, and truly talented. The blow-dry was flawless, elegant, and lasted beautifully.
Highly recommend both the salon and Megane!

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Response from Richard Ward Hair & Metrospa

Hi Francesca,

Thank you so much for leaving a lovely review of your recent visit to our salon. We're thrilled to hear that you had a fantastic experience with Megan. We will be sure to pass along your kind words to her as well. We're glad to hear that you were impressed with her professionalism, attentiveness, and talent. It's always our goal to provide flawless and elegant services that last.

Thank you for recommending us and we hope to see you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Latest haircut

Anonymous
29th Dec 2025
5.0

Fiona always does a great job

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Response from Richard Ward Hair & Metrospa

Dear valued customer,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you have had consistently great experiences with us, and we are especially grateful for your kind compliments about Fiona's services.

Thank you for choosing us for your hair and spa needs. We look forward to welcoming you back for your next visit.

Best regards,
The team at Richard Ward Hair & Metrospa

Hair cut

Christina
24th Dec 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Excellent as always. I live overseas so only visit Nando twice a year and have been doing so for probably 20 years now !

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Response from Richard Ward Hair & Metrospa

Hi Christina,

Thank you so much for your wonderful review! It's always a pleasure to have you visit us twice a year. We truly appreciate your loyalty for 20 years and it's an honor to have you as a valued client. We hope you had a great experience at our salon and that Nando took excellent care of you. Our team at Richard Ward Hair & Metrospa takes pride in providing exceptional services to all our clients, and we are thrilled that we met your expectations. We can't wait to have you back at our salon for your next visit!

Best regards,

The Team at Richard Ward Hair & Metrospa

My go to

Yasmeen
24th Dec 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Jonathan is the best! It took me years to finally find someone who not only understood my hair and vision, but gives the best advice to highlight my features. Won’t ever go anywhere else!

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Response from Richard Ward Hair & Metrospa

Hi Yasmeen,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that Jonathan was able to meet your expectations and give you the perfect hair transformation. Our team takes great pride in understanding our clients' hair and creating a personalized look that highlights their features.

We appreciate your kind words and loyalty towards our salon. We look forward to seeing you again and providing you with exceptional services.

Best wishes,

The team at Richard Ward Hair & Metrospa

Hair cut Edna

Bea Ballard
24th Dec 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Edna is a true artist. She has totally transformed my hair in a way I didn’t think was possible. She performs with total perfection and love taking real pleasure from giving her clients what they want.

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Response from Richard Ward Hair & Metrospa

Hi Bea,

Thank you for taking the time to leave such a lovely review about Edna! We are so pleased to hear that she was able to give you the hair transformation you were looking for. We will make sure to pass along your kind words to Edna. We look forward to welcoming you back in the future for another wonderful experience.

Best,
The Team at Richard Ward Hair & Metrospa