Richard Ward Hair & Metrospa

Dear NS,

Thank you so much for your lovely review. We’re delighted to hear that Fiona took the time to listen, discuss the best options for your thinning hair, and help you feel more confident with your new style. It means a great deal to know you left feeling so much better after your appointment.

We’ll be sure to pass your kind words on to Fiona, who will be thrilled to hear them. We look forward to welcoming you back soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Sarah, thank you for your lovely review. We’re so pleased you enjoyed your cut and blow dry, and that the rollers gave you a great finish! We’ll be sure to pass your kind feedback on to the team. We look forward to welcoming you back soon.

The team at Richard Ward Hair & Metrospa

Dear Diane,

Thank you so much for your lovely review. We’re thrilled to hear you’re absolutely delighted with your transformation – that’s exactly what we love to achieve. It was a pleasure to look after you, and we look forward to welcoming you back again soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Alex,

Thank you so much for your lovely review. We’re delighted Joey gave you the reset you were looking for and created an inspired new look you love. He’ll be thrilled to hear your kind words – we’ll be sure to pass them on!

We look forward to welcoming you back soon.

The team at Richard Ward Hair & Metrospa

Hi Carrie, thank you so much for your lovely review. We’re delighted to hear that each visit with Robert gives you such a confidence boost. His skill, care and professionalism mean so much to us, and we’ll be sure to share your kind words with him. We look forward to welcoming you back whenever you’re ready for your next cut!

The team at Richard Ward Hair & Metrospa

Hi Sarah, thank you so much for your lovely review. We’re delighted to hear that Denise gave you exactly the cut you wanted and that you enjoyed your catch-up with her too. We’ll be sure to pass your kind words on to Denise – she’ll be thrilled. We look forward to welcoming you back soon.

The team at Richard Ward Hair & Metrospa

Anne, thank you so much for your lovely review! We’re delighted to hear you had such a fabulous visit and that you’re so pleased to have her back. Taking care of you and your hair is always so important to us, and we’ll be sure to pass on your kind words.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Thank you so much for your lovely review! We’re delighted you’re happy with your haircut and that you enjoyed your time with us. We’ll be sure to pass your kind words on to the team member who looked after you.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Rebecca,

Thank you so much for your lovely review and for being such a valued regular client over the years. We’re delighted to hear that you enjoy your visits and that you’re so pleased with both your colour and cut. We’ll also make sure your kind words are shared with Rebecca and the whole team.

Thank you again for your continued support – it truly means a great deal to us.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Loretta,

Thank you so much for your lovely review! We’re delighted that Cristiano helped you embrace a completely new look after so many years – and even more pleased that you love how light and fresh it feels. There’s nothing better than a cut that leaves you feeling renewed and confident.

We’ll be sure to pass your kind words on to Cristiano, who will be thrilled. We look forward to welcoming you back soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Nina,

Thank you so much for your lovely review. We’re delighted you enjoyed such a wonderful, restorative visit with Fiona and Thomas. It’s fantastic to hear that you loved your cut and blow-dry, and that Thomas refreshed your colour so beautifully while banishing those greys!

We’ll be sure to pass your kind words on to them both. We really appreciate your recommendation and look forward to welcoming you back soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for your lovely review! We’re delighted to hear how much you love your haircut and that every visit feels like a treat. It means a great deal to know you always feel so welcome, and we’ll be sure to pass your kind words on to Robert. We look forward to seeing you again soon! 💖

The team at Richard Ward Hair & Metrospa

Dear Peter,

Thank you so much for your wonderful review. We’re delighted you enjoyed such a warm welcome from Tina and the reception team, as well as a relaxing wash and head massage. Adolfo will be thrilled to hear how pleased you are with your haircut – he truly is a master of his craft!

We always love having you with us and look forward to welcoming you back soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Paula,

Thank you so much for your lovely review. We’re delighted to hear that Joey continues to make each visit so welcoming and enjoyable, even when you’re travelling over from France. He really is a wonderful stylist, and we’ll be sure to share your kind words with him.

We look forward to welcoming you back for your next visit!

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Angie,

Thank you so much for your lovely review! We’re delighted to hear you’re pleased with your cut, as always. It’s always a pleasure to have you with us, and we look forward to welcoming you back again soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Susan,

Thank you so much for your lovely review. We’re delighted to hear you always enjoy the friendly, fun atmosphere and leave with brilliant results. Your loyalty means a great deal to us, and we’re so grateful that you choose us every time. We look forward to welcoming you back soon!

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Caroline, thank you so much for your lovely review. We’re delighted to hear you love your hair, and Joey will be thrilled to know how happy you are. We always love welcoming you back and look forward to seeing you again soon!

The team at Richard Ward Hair & Metrospa

Dear Kay,

Thank you so much for your lovely review. We’re delighted to hear that Robert helped you feel relaxed and that you left with a fantastic haircut – a little magic is exactly what we aim for!

It means a great deal to know you enjoyed the whole salon experience, especially when you needed a lift. We’ll be sure to share your kind words with Robert and the team.

Warmest wishes,
The team at Richard Ward Hair & Metrospa

Hi Christene, thank you so much for your lovely review. We’re delighted to hear that Cristiano’s bob cuts continue to look great for months, and that Alexander’s colouring and personable approach make you feel so well looked after. We’ll be sure to share your kind words with them both – they’ll be thrilled. We feel lucky to have you as part of our salon family and look forward to welcoming you back soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Dear Susie, thank you so much for your wonderfully kind words and for your incredible loyalty over the years. We’re delighted that Fiona has continued to make each visit worthwhile, especially with your journey from North Yorkshire! Your trust and support mean a great deal to both Fiona and all of us. We look forward to welcoming you back again soon.

Warm regards,
The team at Richard Ward Hair & Metrospa

Thank you so much for your lovely review. We’re delighted you enjoyed being back with us and that Edna gave you another excellent cut and blow dry. It’s wonderful to hear that you felt so warmly welcomed by the team too. We always love having you visit and look forward to seeing you again soon.

The team at Richard Ward Hair & Metrospa

Hi Clare,

Thank you so much for your lovely review! We’re delighted to hear you’ve found someone who makes you feel so well looked after – almost a new Bev is certainly high praise; she was indeed fondly remembered as one of our most gifted stylists! We’ll be sure to pass your kind words on to Jonathan.
We look forward to welcoming you back again soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Sally,

Thank you for your lovely review. We’re so pleased you had a pleasant experience with us and hope to welcome you back again soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Christine, thank you so much for your lovely feedback! We’re delighted to hear you are so pleased with Patrick's work– we’ll be sure to pass your kind words on to him.

I also wanted to address the points you raised in your private feedback with regard to our tiered pricing structure. Patrick is one of our Master Creative Directors and, as such, sits within one of our highest price brackets, reflecting his many years of experience and expertise.

However, I would like to reassure you that we have a wonderful team of younger, equally dedicated and highly skilled stylists working across a range of price points. We are particularly proud that our team members progress through our own rigorous Richard Ward education programme before graduating onto the salon floor. Their prices start from £90 for a cut and blow dry, offering clients greater flexibility without compromising on the quality of service or styling expertise they can expect from us.

We really appreciate you taking the time to leave a review and look forward to welcoming you back soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Nicola, thank you so much for your lovely review! We’re delighted to hear that you love your new colour. It was a pleasure looking after you, and we hope to see you again soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Dear HW,

Thank you for taking the time to share your feedback, and particularly for your lovely comments about Thomas. We are delighted to hear that you were so pleased with his work.

I also wanted to address the points you raised in your private feedback. Unfortunately, as I only have your initials to go by, I have been unable to contact you personally, so I hope you won't mind me responding here.

With regard to our tiered pricing structure, Thomas is one of our Master Technicians and, as such, sits within one of our highest price brackets, reflecting his many years of experience and expertise.

However, I would like to reassure you that we have a wonderful team of younger, equally dedicated and highly skilled technicians working across a range of price points. We are particularly proud that our team members progress through our own rigorous Richard Ward education programme before graduating onto the salon floor. Their prices start from £130 for a half head of highlights, offering clients greater flexibility without compromising on the quality of service or technical expertise they can expect from us.

Regarding our policy on rough drying, I completely appreciate that this may be frustrating, particularly following a colour appointment. Unfortunately, when we previously offered this facility, what began as a simple convenience gradually became increasingly difficult to manage, with growing expectations around the use of styling products, brushes, seating and time. With approximately 1,500 clients visiting us each week, it became unsustainable, particularly as the responsibility for managing these expectations often fell to our most junior team members. We therefore made the difficult decision to discontinue the facility to ensure we could maintain a fair, consistent and efficient service for everyone.

Finally, I am very sorry to hear that you felt the junior team member looking after you during your shampoo lacked experience. We take the training of our younger team extremely seriously, and regular, in-depth shampoo and client-care training forms an important part of their ongoing development. However, we recognise that occasionally the experience may fall short of the standards we expect, and I apologise if this was the case during your visit.

Should you ever feel that something isn't quite right during an appointment, please don't hesitate to mention it to Thomas or a member of our management team. We would much rather have the opportunity to address any concerns at the time, ensuring you are comfortable and well looked after, while also providing valuable guidance and additional training where needed.

Thank you again for your feedback. We genuinely value hearing from our clients, as it helps us continue to improve the experience we offer. I do hope we will have the pleasure of welcoming you back to the salon soon.

Warm regards,

The Richard Ward Team.

Hi Jane,

Thank you so much for your lovely review. We’re delighted to hear Mario and Richard were brilliant as always – they’ll be so pleased to receive your kind words. We really appreciate your continued support and look forward to welcoming you back soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Thank you so much for your lovely review! We’re delighted to hear you had another fabulous visit with us 😊 We truly appreciate your continued support and look forward to welcoming you back again soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Louise, thank you so much for your lovely review. We’re delighted to hear you’re so happy with your new style and that Megan made you feel well supported throughout the change. She’ll be thrilled to know her advice on the length and shape helped you feel confident in trying something new. We hope you’re enjoying your fabulous new look and look forward to welcoming you back soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Laura,

Thank you so much for your lovely review. We’re delighted to hear that you had such an incredible experience and felt so well looked after by the team. It means a great deal to know that everyone was professional, engaging and helped make your visit so enjoyable.

We hope to welcome you back again soon!

Warm wishes,
The team at Richard Ward Hair & Metrospa

Claire, thank you so much for your lovely review. We’re delighted you enjoyed your pedicure with Vita – she’ll be thrilled to hear your kind words. It’s always a pleasure to welcome you in, and we look forward to seeing you again soon.

The team at Richard Ward Hair & Metrospa

Hi Julia, thank you so much for your lovely review! We’re delighted to hear you feel in safe hands with our team and that our intuition helps create a look you love. Your kind words mean a great deal, and we look forward to welcoming you back soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Dear Jane,

Thank you so much for such a lovely review! We’re thrilled to hear you rate our colour work so highly. Your kind words mean a great deal to the whole team, and we’re delighted you had such a great experience with us.

We look forward to welcoming you back soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Thank you so much for your lovely review! We’re delighted you had a perfect blow-dry and that you enjoyed your visit. We hope to welcome you back again soon.

The team at Richard Ward Hair & Metrospa

Dear Celia,

Thank you so much for your lovely review. We’re delighted that Maddie helped you feel relaxed and comfortable during your appointment, especially while you’re dealing with so much. She’ll be so pleased to hear how happy you are with your hair and that she understood exactly what you wanted.

We can’t wait to welcome you back when you return!

Warmly,
The team at Richard Ward Hair & Metrospa

Dear Rayshum,

Thank you so much for your wonderful review and for recommending Caterina so highly.

We truly appreciate your kind words and look forward to welcoming you back soon.

Warm regards,

The team at Richard Ward Hair & Metrospa

Hi David, thank you for your lovely review.

We’ll be sure to pass your kind words on to him – he’ll be thrilled. We look forward to welcoming you back soon.

The team at Richard Ward Hair & Metrospa

Dear CL,

Thank you so much for your lovely review. We’re delighted to hear that Elettra helps you feel at ease and makes your salon visits a more relaxed experience. It’s wonderful to know you’re so pleased with your cut.

We’ll be sure to pass your kind words on to Elettra.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Hannah, thank you so much for your lovely review. We’re delighted to hear that you had such a great experience with us. It means a lot to the team, and we hope to welcome you back again very soon.

Warm wishes,
The team at Richard Ward Hair & Metrospa

Hi Anne, thank you for your feedback. We’re sorry to hear your latest cut hasn’t met the standard you experienced at your previous visit. We understand how important it is that the shape and layering feel exactly right for you. We will have Edna get in touch directly to discuss your concerns and see how she can help.

Warm regards,
The team at Richard Ward Hair & Metrospa

Hi Abby,

Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience from start to finish. It means a great deal to the whole team, and we hope to welcome you back again very soon.

Warmest wishes,
The team at Richard Ward Hair & Metrospa

Hi Peter, thank you so much for your lovely review. We’re delighted to hear that your experience was excellent as always. It means a great deal to the team that you continue to enjoy your visits, and we look forward to welcoming you back again soon.

Warm regards,
The team at Richard Ward Hair & Metrospa

Hi Lucy, thank you so much for your lovely review! We’re delighted you enjoyed your blow dry and hope it left you feeling fabulous. We look forward to welcoming you back again soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Thank you so much for your lovely review! We’re delighted you had such a perfect experience with us. We truly appreciate you taking the time to share it, and we look forward to welcoming you back soon.

The team at Richard Ward Hair & Metrospa

Hi Lucy,

Thank you so much for your lovely review! We’re delighted to hear you had another amazing experience and that everything was quick, efficient and exactly what you hoped for. It means a lot to know you continue to enjoy your visits with us.

We look forward to welcoming you back again soon!

The team at Richard Ward Hair & Metrospa

Hi Tessa, thank you so much for your lovely review. We’re delighted to hear that Adolfo understood your hair so well and that you were so pleased with the result. He’ll be thrilled to know you’re looking forward to seeing him again. We can’t wait to welcome you back!

Warm wishes,
The team at Richard Ward Hair & Metrospa

Thank you so much for your lovely review! We’re delighted to hear your first blow-dry with Ashley was perfect. We’ll be sure to pass on your kind words – she’ll be thrilled. As you have reviewed us anonymously, I cannot come back to your private note regarding our tiered pricing structure. As a Creative Director, Ashleigh is at one of our top-tier price points due to her years of experience, but please be aware, moving forward, that our amazing blow-dries start at £45 for the lower-tier stylist, and they still offer an outstanding service and finish.
We look forward to seeing you again soon.
Kind regards,
The Richard War Team

Hi Michael,

Thank you so much for your lovely review. We’re delighted to hear you’re pleased with your cut once again – it’s always a pleasure to have you with us. We look forward to welcoming you back soon.

Best wishes,
The team at Richard Ward Hair & Metrospa

Thank you so much for your lovely review and continued trust over the years. Because you left an anonymous review, I can't contact you directly to respond to your private comment about the spa music. I am sorry you did not find it relaxing; it can always be changed, as each of our therapists has access to do so. Please just mention it to your therapist if the music is not to your liking moving forward, and we can get it changed.

Warmly,
The team at Richard Ward Hair & Metrospa