Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
595 verified reviews
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Review

Emma
29th Nov 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Excellent

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Response from Richard Ward Hair & Metrospa

Hi Emma,

Thank you so much for taking the time to leave us an excellent review!

Our team at Richard Ward Hair & Metrospa strives to provide the best services for our clients, so it means a lot to us when we receive such positive feedback.

Best regards,
The team at Richard Ward Hair & Metrospa

Lifting the spirit

Anonymous
28th Nov 2025
Team Member: Patrick
5.0

Wonderful

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Response from Richard Ward Hair & Metrospa

Dear Reviewer,

Thank you for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with us at our salon.

We truly appreciate your support and look forward to seeing you again soon.
Best wishes,
The team at Richard Ward Hair & Metrospa

Haircut and blow dry

Nina
28th Nov 2025
Team Member: Caterina
4.5
Appointment verified by Phorest

Amazing. Caterinas suggestion to cut my hair shorter to get rid of the split ends, even though I was reticent, w as to totally the right thing to do. Gorgeous blow dry too. Love her!

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Response from Richard Ward Hair & Metrospa

Dear Nina,

Thank you so much for your lovely review! We are thrilled to hear that you had an amazing experience at our salon with Caterina. We will be sure to pass on your kind words to Caterina; she will be delighted to hear them.
Thank you again for choosing our salon, and we can't wait to see you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Highlights by Ella

Anne Hunt
27th Nov 2025
Team Member: David
4.5
Appointment verified by Phorest

Ella did an excellent job of highlighting my hair as always. She is also a delightful person which makes the whole experience enjoyable.

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Response from Richard Ward Hair & Metrospa

Hi Anne,

Thank you so much for taking the time to share your wonderful experience with Ella! It's always a pleasure to hear from satisfied clients like yourself. We're thrilled to hear that Ella did an excellent job highlighting your hair and that you also enjoyed her company. We take pride in having a team of talented and friendly stylists who strive to make every visit a great one.

We can't thank you enough for your support, and we hope to see you again soon.

Warm regards,

The team at Richard Ward Hair & Metrospa

Dream Tram

Sarah Wadham
27th Nov 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

I have been having half highlights with Ryan and a cut with Tommy for many years. I always come out feeling great, restored and chic

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Response from Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for your lovely review! We are delighted to hear that you have been a loyal customer of ours for many years and that you always leave feeling rejuvenated and stylish.

Ryan and Tommy are both incredibly talented stylists, and we will make sure to pass on your kind words to them. We pride ourselves on offering top-quality services, and it means a lot to us that you feel great every time you visit us.

We look forward to seeing you again soon, and thank you for your continued support!

Best regards,
The team at Richard Ward Hair & Metrospa.

Ashleigh the All-Wonderful

Ashley
27th Nov 2025
Team Member: Ashleigh
4.5
Appointment verified by Phorest

Front counter staff always polite and smiling. Likewise coat lady. Hair wash assistant was very apologetic about lack of hot water and still offered and gave a very relaxing head massage.
As always, Ashleigh is a supremely talented stylist. Her cuts last me a good couple of weeks longer than other cuts I occasionally have to use. And always look sharper and of a higher quality. But first and foremost I think of Ashleigh genuinely as a friend and love my visits to Richard Ward as a result. She is always friendly, chatty, and goes the extra mile to make sure I’m happy with my cut. 15 years on and still a happy customer!!

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Response from Richard Ward Hair & Metrospa

Dear Ashley,

Thank you so much for taking the time to leave such a wonderful review for our salon. We are thrilled to hear that you had a positive experience with our front-of-house team and Jean in our coat check. We apologize for the lack of hot water during your hair wash, but it warms our hearts to know that our hair wash assistant was able to make up for it with a relaxing head massage, and thank you for being so gracious.

We are extremely proud to have Ashleigh as a member of our team, and we are delighted to hear that you are always satisfied with her talented cuts. We truly appreciate your loyalty to our salon for the past 15 years.

Thank you again for your kind words and for choosing our salon. We can't wait to see you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Today’s appt.

Deborah
27th Nov 2025
Team Member: Joey
5.0

Good experience as usual. On time which is always appreciated. Suggest that juniors/ shampooists wear a name badge, or something to identify them. Then i know who to tip when paying at reception!

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Response from Richard Ward Hair & Metrospa

Hi Deborah,
Thank you for taking the time to leave us a review. We're happy to hear that you had a good experience with us and that you appreciated us being on time. We understand how important punctuality is for our clients.

Thank you for your suggestion about the name badges for our juniors and shampooists. They do all actually have name badges, but forget to wear them, so thank you for letting us know. We will get on their case as we want to make sure that everyone at our salon feels recognized and appreciated.

We look forward to seeing you again soon at our salon. Thank you for choosing us and for your continued support.

Best regards,
The team at Richard Ward Hair & Metrospa

Birthday facial gift

Sue Dowden
27th Nov 2025
5.0

My 1st experience at RW fantastic facial.
Will definitely come again to see Kinga.

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Response from Richard Ward Hair & Metrospa

Hi Sue,

Thank you so much for taking the time to leave us a review! We are delighted to hear that your first experience with us for a facial was a fantastic one. We pride ourselves on providing great services, and we're glad to know that Kinga did not disappoint.

We are excited to welcome you back to our salon in the future, and we'll make sure to pass on your kind words to Kinga. Thank you again for choosing us, and we look forward to pampering you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

varney

katie
27th Nov 2025
Team Member: Joey
5.0
Appointment verified by Phorest

cuts beautifully and listens to his client

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Response from Richard Ward Hair & Metrospa

Dear Katie,

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great time at our salon and that our stylist did a beautiful job on your haircut. Our team prides itself on listening to our clients' needs and delivering the perfect look for them.

Thank you for choosing us to trust with your hair. We truly appreciate your kind words and hope to see you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Great hair!!

Yvonne
26th Nov 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey’s been doing my hair for some years now…..always good cut and nice chats!!

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Response from Richard Ward Hair & Metrospa

Hi Yvonne,

We are so happy to hear that you have been a loyal customer of Joey's for several years now. Thank you for taking the time to leave us a positive review! We love hearing about our customers enjoying their haircuts and having a great chat at the same time.

Our team at Richard Ward Hair & Metrospa are always dedicated to providing our customers with a high-quality and enjoyable experience. We really appreciate your support and we look forward to seeing you again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Great hair

Helen B
26th Nov 2025
Team Member: Jeff
5.0
Appointment verified by Phorest

Jeff is simply ‘THE BEST’… his Blo dry’ lasts longest & always look good, and his cuts are perfect.He really understands hair! Thank you Jeff, you put a smile on my face.

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Response from Richard Ward Hair & Metrospa

Hi Helen,

Thank you so much for leaving such a lovely review for Jeff. We are delighted to hear that you had such a positive experience at our salon and that Jeff was able to put a smile on your face with his amazing hair skills.

Jeff truly is a talented stylist and we are lucky to have him as part of our team. We will make sure to pass along your kind words to him.

We look forward to seeing you again and keeping your hair looking "perfect" with Jeff's expertise!

Best regards,
The team at Richard Ward Hair & Metrospa

Service with a smile

Carole Shaw
26th Nov 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Felt right at home in the hands of Jonathan for a quick blow dry. He listened, made every effort to follow instruction & please 🙏 Thank you - I’ll be back!!

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Response from Richard Ward Hair & Metrospa

Hi Carole,

Thank you so much for your lovely review! We are thrilled to hear that you felt right at home during your visit with Jonathan. We pride ourselves on providing a comfortable and personalized experience for each and every client.

We are glad to hear that Jonathan listened to your instructions and made every effort to please you. We will be sure to pass along your kind words to him. We look forward to welcoming you back to our salon in the future.

Thank you again for choosing our salon for your hair needs. We appreciate your support and look forward to seeing you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Good haircut

Jenny Dyke
25th Nov 2025
Team Member: Delta
5.0
Appointment verified by Phorest

Good haircut and nice lady.

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Response from Richard Ward Hair & Metrospa

Hi Jenny,

Thank you so much for your kind review! We're glad to hear that you enjoyed your haircut and had a pleasant experience with our stylist. We strive to provide the best services and make our customers feel comfortable and happy.

Thank you for choosing our salon for your hair needs. We look forward to seeing you again soon.

Best wishes,

The team at Richard Ward Hair & Metrospa

Ms

Katharine
25th Nov 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Amazing.

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Response from Richard Ward Hair & Metrospa

Hi Katharine,

Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear you had an amazing experience at our salon. Our team works hard to provide exceptional service and it means a lot to us that you noticed.

We would love to have you back at our salon and have the opportunity to pamper you again soon. Thank you for choosing Richard Ward Hair & Metrospa.

Best wishes,
The Team at Richard Ward Hair & Metrospa

“Truly the best.”

Deborah
25th Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

I’ve been coming to Robert for a long time and he is truly exceptional. He has an incredible intuition for what suits my face and always creates a cut that feels completely ‘me’. His skill, consistency, and understanding are unmatched. I always leave feeling confident and cared for. I wouldn’t trust anyone else with my hair — he really is the best.”

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Response from Richard Ward Hair & Metrospa

Hi Deborah,

Thank you so much for your kind words about Robert and our salon. We are thrilled to hear that he has exceeded your expectations and provided you with a cut that feels truly "you".

We appreciate the trust you have placed in Robert, and we're honored to have you as a loyal client.

We can't wait to welcome you back to our salon and provide you with another exceptional experience.

Best regards,
The team at Richard Ward Hair & Metrospa

Sublime cut & blow dry

Louise Teuber
25th Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Robert without fail makes me leave the salon feeling a million times better than when I walk in. He makes me feel valued, treats me as an individual and in all the years I’ve been seeing him I’ve always been delighted with the end result. His cuts are superb and his blow dries are second to none. A true professional and expert in his field!

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Response from Richard Ward Hair & Metrospa

Hi Louise,
We are delighted to hear that Robert has consistently provided you with exceptional service and results during your visits to our salon. We couldn't agree more that he is a true professional and expert in his field. It is our goal to make each and every client feel valued and treated as an individual, and it is wonderful to hear that Robert has done just that for you. Thank you for taking the time to share your positive experience with us, it truly means a lot to our team. We look forward to seeing you again soon.
Best, The Team at Richard Ward Hair & Metrospa

Mrs

Helen B
25th Nov 2025
Team Member: Jeff
5.0
Appointment verified by Phorest

Brilliant at cutting…Brilliant at Blo drying, as it lasts the entire week for me. He has been my stylist for many years and I hope for many to come.. knows everything about hair management. Thank you.

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Response from Richard Ward Hair & Metrospa

Dear Helen,

Thank you for taking the time to leave us a review! We are delighted to hear that you have been a loyal client of our salon for many years and that you have had a positive experience with our stylist. We pride ourselves on providing excellent hair management services and we are glad to hear that our stylist has exceeded your expectations. We hope to continue serving you for years to come and help you maintain beautiful, long-lasting hair. Thank you again for choosing our salon!

Best regards,
The team at Richard Ward Hair & Metrospa

Hair and colour

Iane, Dean and Bella Gilfillan
23rd Nov 2025
5.0

A wonderful experience as always. We love Cristiano and the magic he works with our hair and our souls! Xxx

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Response from Richard Ward Hair & Metrospa

Dear Iane, Dean and Bella,
Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a wonderful experience with Cristiano at our salon. We couldn't agree more, he truly works magic with both hair and souls! We appreciate your support and hope to see you all again soon.
Warmly,
The Team at Richard Ward Hair & Metrospa

Fabulous

Lisa Redman
22nd Nov 2025
5.0
Appointment verified by Phorest

Been coming to Richard Ward for 29 years..the best!!

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Response from Richard Ward Hair & Metrospa

Hi Lisa,

Thank you so much for your loyalty and for taking the time to leave us such a lovely review. We are delighted to hear that you have been coming to the salon for so long; it speaks volumes.

We truly value your support and cannot wait to welcome you back for many more years to come. Your satisfaction is our top priority, and we are grateful for your trust in our team to consistently provide you with exceptional service.

All the best from the team at Richard Ward Hair & Metrospa.

The best

Julia Russell
21st Nov 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo has been cutting and styling my hair for 26 years now. He’s a perfectionist, creative and very talented. I’d never go anywhere else. I’ve told him he’s never allowed to retire!

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Response from Richard Ward Hair & Metrospa

Dear Julia,

Thank you so much for taking the time to leave us such a lovely review! We are so glad to hear that Adolfo has been taking care of your hair for 26 years and that you are always satisfied with his work. We truly appreciate your loyalty and we will make sure to pass on your kind words to Adolfo.

We understand how important it is to have a stylist who knows your hair and your preferences, and we are honored to have Adolfo as a member of our team. You can trust that we will continue to provide you with exceptional service every time you visit our salon.

Again, thank you for your heartfelt feedback. We look forward to seeing you again soon!

Best regards,

The Team at Richard Ward Hair & Metrospa

Cut and blow dry

Meriet
21st Nov 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Brilliant as always

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Response from Richard Ward Hair & Metrospa

Hi Meriet,

Thank you so much for your kind review! We're delighted to hear that you had a brilliant experience at our salon. Our team strives to provide top-notch services and it's always great to know when our efforts are appreciated.

We hope to welcome you back soon for another wonderful experience. Have a lovely day!

Best wishes,
The team at Richard Ward Hair & Metrospa

Always exceptional!

Charlotte
21st Nov 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Elettra has been cutting my hair for over ten years. She is a fantastic stylist!

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Response from Richard Ward Hair & Metrospa

Dear Charlotte,

Thank you so much for taking the time to leave such a lovely review for our salon. We are thrilled to hear that Elettra has been your go-to stylist for over ten years and that you are happy with her work. Our team always strives to provide exceptional services and we are glad to know that we have met your expectations.

We truly appreciate your loyalty and trust in our salon. We look forward to seeing you again in the future and providing you with the best haircuts and styles. If there is anything else we can do to make your experience at our salon even better, please do not hesitate to let us know.

Thank you once again for your kind words and for choosing our salon. We hope to see you soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Clarke

Jamie
21st Nov 2025
Team Member: Mario
5.0
Appointment verified by Phorest

So great to meet Mario, who did a fantastic job. Looking forward to next booking!

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Response from Richard Ward Hair & Metrospa

Hi Jamie,

Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our stylist Mario. We'll make sure to pass along your compliments to him.

We look forward to seeing you at your next appointment with us. Thank you for your continued support.

Warm regards,
The Team at Richard Ward Hair & Metrospa

My perfect natural new style

Eileen Kessel
21st Nov 2025
Team Member: Megan
5.0
Appointment verified by Phorest

A huge thank you to Megan for giving me the perfect natural cut and style. Megan totally delivered an amazing cut, designed to give natural volume with lovely easy movement. Megan has delivered totally and has given me a lovely confident look with small changes. Great success - thank you Megan.

My appreciation and thanks to Alexander for the fabulous colour and JJ for great head massage and all the front of salon staff for the wonderful service they deliver.

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Response from Richard Ward Hair & Metrospa

Hey Eileen,

Thank you so much for taking the time to leave such a lovely review for our salon! We're thrilled to hear that Megan gave you the perfect natural cut and style. It's wonderful to know that she was able to create a look for you that gives natural volume and easy movement.

We'll be sure to pass on your kind words to Megan, Alexander, JJ, and the rest of our front of salon staff. It's always great to hear that our team is delivering wonderful services to our clients.

Thank you again for your kind words and for choosing our salon. We can't wait to see you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Experience

Michael reynolds
21st Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

All staff and stylists are very welcoming
And provide an excellent service

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Response from Richard Ward Hair & Metrospa

Hi Michael,

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our staff and stylists. Providing excellent service and making our clients feel welcome is what we strive for at our salon. It means a lot to us that you noticed and appreciated it.

Thank you for taking the time to leave us a review. We can't wait to welcome you back for your next visit!

Best, The Team at Richard Ward Hair & Metrospa

Blow dry

Janice
21st Nov 2025
Team Member: Megan
4.5
Appointment verified by Phorest

Had a lovely blow dry with megan. She listened to what I wanted and I was very happy

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Response from Richard Ward Hair & Metrospa

Hi Janice,

Thank you so much for taking the time to write such a kind review about your experience with Megan. We are delighted to hear that you had a lovely blow-dry and that she listened to your requests. Our team always strives to make sure our clients leave feeling happy and satisfied. If you enjoy the salon when it's a little less hectic, we would suggest the first or second appointments of the day, or on a Monday when we only have a skeleton staff working.

We appreciate your feedback and look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Kelly

Anonymous
20th Nov 2025
5.0

Lovely! Great with my nails and always happy and sunny, just what you need when having a manicure and pamper.

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Response from Richard Ward Hair & Metrospa

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a lovely experience at our salon. We believe a positive attitude goes a long way in creating a relaxing and enjoyable atmosphere.
Thank you again, and we can't wait to see you for your next manicure session.
All the best,
The team at Richard Ward Hair & Metrospa.

Super Mario

Jo Lankestet
20th Nov 2025
Team Member: Mario
5.0
Appointment verified by Phorest

Always always superb.

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Response from Richard Ward Hair & Metrospa

Hi Jo, thank you so much for taking the time to leave us a review! We're thrilled to hear that you consistently have a great experience with us. Your kind words mean a lot to our team. We hope to have you back at our salon soon for another superb visit. Take care! Best, the team at Richard Ward Hair & Metrospa.

Fantastic cut & style

Shazia
19th Nov 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Just everything I want in a haircut experience! Advice, some honesty, a lot of skill combined with Cristiano's humour 😀
Love my hair once again, lovely & light with a good style - thank you so much Cristiano!!!!

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Response from Richard Ward Hair & Metrospa

Hi Shazia,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you had a great experience with Cristiano at our salon.

We are glad that Cristiano's honesty, humor, and skill were able to meet your expectations. We love seeing our clients leave with a fantastic new look that makes them feel confident and refreshed.

Thank you for choosing our salon, and we can't wait to see you again for your future hair needs.

Best,
The Team at Richard Ward Hair & Metrospa

Great experience

Carla Bakker
19th Nov 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Sabina was perfect - fab attitude , cared about what I asked, friendly, smiley, professional and gave me a great haircut - and she even helped me go down with my dog ( I had bags) -attentive and kind

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Response from Richard Ward Hair & Metrospa

Hi Carla,

Thank you so much for taking the time to leave us a review. We are delighted to hear that Sabina provided you with a perfect experience. She takes great pride in delivering top-notch service to our clients and we will make sure to pass along your kind words to her. We are also happy to hear that you enjoyed your haircut and that Sabina went above and beyond by helping you with your dog.

We appreciate your support and hope to see you again soon!

Warm regards,

The team at Richard Ward Hair & Metrospa

Hair cut

Catherine Andrews
19th Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Wonderful cut, as always, by Robbie and beautifully coloured by Maria.

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Response from Richard Ward Hair & Metrospa

Hi Catherine,

Thank you so much for your kind words about your recent visit to our salon. We're thrilled to hear that you were happy with the results of your cut by Robbie and your color by Maria. Your satisfaction is our top priority, and it's always a pleasure to hear when our team delivers great service.

We appreciate you taking the time to leave a review and for being a loyal client. We look forward to seeing you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Joey

Kieran
19th Nov 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Brilliant. Fantastic cut and great conversation.

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Response from Richard Ward Hair & Metrospa

Hi Kieran,

Thank you so much for taking the time to write such a lovely review. We are thrilled to hear that you had a brilliant experience with us and that you were happy with both your haircut and the conversation. We always strive to provide not only great hair services, but also a friendly and welcoming atmosphere.

We truly appreciate your positive feedback and we look forward to welcoming you back to our salon again soon. Have a wonderful day!

Warm Regards,
The Team at Richard Ward Hair & Metrospa

Haircut 100

paul sedgwick
18th Nov 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

She is great

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Response from Richard Ward Hair & Metrospa

Hi Paul,

Thanks for taking the time to leave a review! We're so glad to hear that you had a great experience at our salon. Our team at Richard Ward Hair & Metrospa takes pride in providing exceptional service and making our clients feel pampered.

We're always here to make sure our clients leave feeling satisfied and happy with their hair. We can't wait to have you back in our salon for your next visit. Thank you for choosing us and we hope to see you soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Excellent

Carla
18th Nov 2025
Team Member: Ella
5.0
Appointment verified by Phorest

Ella is just brilliant. She listens and delivers the exact colour you askfor. She uses great products that give lasting colour and she always ensures long term that hair is strengthened and stays healthy. As well as being a great technician she is also an extremely warm , positive and cheerful person. I look forward to my appointments and would strongly recommend her to anyone looking for a top class colourist.

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Response from Richard Ward Hair & Metrospa

Hi Carla,

Thank you so much for taking the time to leave such a kind review about Ella! We are thrilled to hear that you had a fantastic experience at our salon with her. We truly value your feedback and are thrilled that you enjoy the products we use and her expertise in delivering the perfect hair colour for you.

We couldn't agree more - Ella is not only a talented technician, but always has such a positive vibe. It's wonderful to hear that you enjoy your appointments with her, and we appreciate your recommendation to others.

Thank you again for choosing our salon, Carla. We are so grateful for your support and look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

High praise!

Sally de Trensé
18th Nov 2025
Team Member: Sonia
5.0
Appointment verified by Phorest

I have been going to Richard Ward for 40 yrs (or ever since it first opened!) and all I can say is I would never contemplate going anywhere else, as I have known most of the stylists for many years and the standard is so high and professional and it’s always a huge pleasure to walk in and see such friendly faces and be welcomed so warmly by all the staff..Sally

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Response from Richard Ward Hair & Metrospa

Dear Sally,

Thank you so much for your positive review and for your loyalty to our salon for the past 40 years. We are delighted to hear that you have had such a positive experience with us and that our stylists have consistently provided you with high-quality and professional service.

Thank you again for choosing our salon and for your continued support.

We look forward to seeing you again soon.

Best regards,
The team at Richard Ward Hair & Metrospa

Hair

Sarah
17th Nov 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Amazing hair cut and blow dry from Megan very professional and very welcoming

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Response from Richard Ward Hair & Metrospa

Hi Sarah!

Thank you so much for taking the time to leave us a review. We're thrilled to hear that Megan gave you an amazing haircut and blow dry. We pride ourselves on our team's professionalism and welcoming atmosphere, so we're glad that shone through for you.

We truly appreciate your support and hope to see you again soon for another fabulous experience at our salon!

Warm regards,
The team at Richard Ward Hair & Metrospa

Always quality

Mary Rose Donnelly
16th Nov 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Many years visiting London and I always book Karen P for my haircut. Classic quality haircuts and the best blow dry.
Thank you Karen.

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Response from Richard Ward Hair & Metrospa

Hi Mary Rose,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you've been a long-time visitor to London and have always trusted Karen P for your haircuts. We truly appreciate your loyalty and are delighted that you consistently receive classic, quality haircuts and the best blow dry from Karen.

We will be sure to pass along your kind words to Karen and the rest of our team. It's feedback like yours that motivates us to continuously provide excellent services to all of our clients.

We can't wait to welcome you back to the salon again soon!

Best,
The Team at Richard Ward Hair & Metrospa

A fantastic hair cut!

Jo
16th Nov 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey gave me a transformative hair cut, he is very talented and I feel he knows my hair well, I was very happy with the outcome

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Response from Richard Ward Hair & Metrospa

Hi Jo,

Thank you for taking the time to leave a review for our salon! We are thrilled to hear that your experience with Joey was transformative and that he was able to understand and work well with your hair. We are proud to have such talented stylists on our team.

Our goal is always to provide our clients with the best possible outcome and to ensure they leave feeling happy and confident. We are glad to hear that this was the case for you.

Thank you again for choosing our salon and for sharing your positive experience. We look forward to seeing you again soon!

Best,
The team at Richard Ward Hair & Metrospa

Jonathan is fab

Lily
15th Nov 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Fabulous blow dry, very nice guy

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Response from Richard Ward Hair & Metrospa

Hi Lily,

Thanks so much for leaving a review! We're so happy to hear that you had a fabulous blow dry with a very nice guy at our salon. We take pride in providing excellent service and we're glad that it showed during your visit. Our team at Richard Ward Hair & Metrospa strives to make every experience a positive one, and it's wonderful to know that we achieved that for you.

We look forward to seeing you again soon and providing you with another top-notch salon experience.

Best regards,

The team at Richard Ward Hair & Metrospa

Perfection

Aliso
15th Nov 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Always leave happy after Robert has worked his magic. He listens, advises and works magic

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Response from Richard Ward Hair & Metrospa

Hi Aliso,

Thank you for taking the time to share your experience at our salon. We are delighted to hear that you always leave happy after your visit with Robert. He is truly talented at listening to your needs, giving great advice, and working his magic on your hair.

We are grateful for your kind words and for choosing our salon. We look forward to welcoming you back for another magical experience with Robert.

Best, The Team at Richard Ward Hair & Metrospa

Loyal customer

Tanya Amador
14th Nov 2025
Team Member: Nando
5.0
Appointment verified by Phorest

I’m always happy with the way Nando cuts and styles my hair.

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Response from Richard Ward Hair & Metrospa

Hi Tanya,

Thank you for your kind words and for taking the time to leave a review. We are thrilled to hear that you are always happy with Nando's services. We will be sure to pass along your positive feedback to him. We look forward to seeing you again at our salon.

Best,
The Team at Richard Ward Hair & Metrospa

Great cut

Ros Tilley
14th Nov 2025
Team Member: Ashleigh
4.5
Appointment verified by Phorest

I feel so confident to be in Ashleigh’s hands. She really understands her clients, not just their hair but what they want from a haircut. Super cut with very challenging hair.

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Response from Richard Ward Hair & Metrospa

Hi Ros,

Thank you so much for taking the time to leave such a lovely review. We're so happy to hear that you had a great experience with Ashleigh. Our team here at Richard Ward Hair & Metrospa strives to understand our clients' desires and create a customized cut that suits their needs and hair type.

We're glad you felt confident in Ashleigh's hands, and we can't wait to welcome you back for your next visit!

Best regards,
The team at Richard Ward Hair & Metrospa

SIMPLY THE BEST

Margaret Armstrong
13th Nov 2025
Team Member: Edna
5.0

Fabulous

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Response from Richard Ward Hair & Metrospa

"
Hi Margaret,

Thanks for your fabulous review! We are delighted to hear that you had a great experience at our salon. It's wonderful to know that our team's hard work and dedication made your visit memorable. We appreciate your kind words and look forward to welcoming you back in the future.

Thanks again for choosing our salon and for taking the time to leave a review. We value your feedback and are happy that you had a positive experience with us.

Best,
The team at Richard Ward Hair & Metrospa.

Highly recommended

Angie
13th Nov 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Great stylist with a no nonsense approach

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Response from Richard Ward Hair & Metrospa

Hi Angie,

Thank you for taking the time to leave such a lovely review. We are constantly striving to provide our clients with the best service, and it's always wonderful to receive positive feedback.

We look forward to seeing you again at Richard Ward Hair & Metrospa, and please don't hesitate to let us know if there is anything else we can do to make your visits even more enjoyable.

Best,
The team at Richard Ward Hair & Metrospa

New hair again!

Claire Palmer
13th Nov 2025
Team Member: Ashleigh
4.5
Appointment verified by Phorest

I always look forward to my visits.Not only do I leave with a fabulous hair cut and colour( thank you Thomas) , customer service is excellent. A truly professional service all round.

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Response from Richard Ward Hair & Metrospa

Hi Claire,

Thank you so much for your kind words about your recent visit to our salon. We're thrilled to hear that you were happy with the services provided by Thomas and the rest of our team.

We pride ourselves on not only providing exceptional haircuts and colors, but also on delivering top-notch customer service. It's great to know that we were able to exceed your expectations in both areas.

We look forward to welcoming you back to the salon for your next appointment.

Best,
The Team at Richard Ward Hair & Metrospa

Fab experience

Anonymous
13th Nov 2025
5.0

Always a wonderful experience - Robert gave a fab haircut as usual. I love the salon!

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Response from Richard Ward Hair & Metrospa

Hi,

Thank you so much for taking the time to leave such a nice review. We are so glad to hear that you had a great experience with Robert and that you love our salon! We take pride in providing the best services for our clients, so it is always wonderful to receive such positive feedback.

We look forward to seeing you again for your next haircut and providing you with another amazing experience.

Best regards,

The team at Richard Ward Hair & Metrospa

Amazing service

Denise McEnery
13th Nov 2025
Team Member: Alexander
5.0
Appointment verified by Phorest

I’ve been seeing Alexander for many years now for colour and he is simply the best!

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Response from Richard Ward Hair & Metrospa

Hi Denise,

Thank you for your lovely review! We are so happy to hear that you have been a loyal client of Alexander's for many years. We couldn't agree more, he is truly the best when it comes to color! We are so glad that you have had such a positive experience with us.

Please don't hesitate to reach out if you ever need anything or have any questions. We are always here to help and ensure that you have the best possible experience at our salon.

Best,
The team at Richard Ward Hair & Metrospa

Golden

Tina
13th Nov 2025
Team Member: Delta
5.0
Appointment verified by Phorest

Brilliant as always profoundly skilled shapes always created almost by magic gentle and peaceful experience - feel very cared for

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Response from Richard Ward Hair & Metrospa

Hi Tina,

Thank you for taking the time to leave us such a kind review! It means a lot to us that you think our stylists are "profoundly skilled" and create "almost magical" shapes. We pride ourselves on providing excellent services to all our clients.

We hope to see you again soon and create more "brilliant" hair looks for you.

Best wishes,

The team at Richard Ward Hair & Metrospa

Great haircut & service!

Helen Carey
13th Nov 2025
Team Member: Edna
5.0
Appointment verified by Phorest

My haircuts have never been short of excellent. Edna is extremely professional, has great attention to detail and always knows what I need whilst with her in the salon & advises how I should care for my hair outside.

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Response from Richard Ward Hair & Metrospa

Hi Helen,

Thank you so much for taking the time to leave us such a kind review. We are thrilled to hear that you have always had excellent haircuts at our salon with Edna. She is indeed a talented and professional stylist with a great eye for detail.

We are also glad that you feel well taken care of during your visits and that Edna provides helpful advice for maintaining your hair outside of the salon. We always strive to provide our clients with the best possible service and experience.

Thank you again for your lovely words, and we can't wait to see you again soon.

Best wishes from the team at Richard Ward Hair & Metrospa.

Blow dry

Jane McBean
13th Nov 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Always a good blow dry with charming. Caterina, and it lasts

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Response from Richard Ward Hair & Metrospa

Dear Jane McBean,

Thank you so much for taking the time to leave a review for your recent experience at our salon. We pride ourselves on providing top-quality services, and we couldn't be happier to hear that you were happy with your results!

We also understand the importance of a long-lasting blow dry, and we are glad that Caterina was able to deliver just that for you. Your kind words mean a lot to us, and we will definitely pass along your compliments to Caterina.

Once again, thank you for choosing to visit our salon and for your kind review. We hope to see you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa