Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

Read more...

Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.88
213 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Friendly Visit

Giles Beach
29th Jul 2025
Team Member: Delta
5.0
Appointment verified by Phorest

As usual, I was greeted with a warm welcome. Florian washed my hair and was very welcoming and thorough. Charming girl from Romania. Delta cut my hair perfectly as usual, and was very welcoming.

Service
Value
Result
Cleanliness
Atmosphere

Comments

Liz Moore
28th Jul 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Sabina is delightful , friendly and very helpful
She is excellent at washing hair ,head masssges blow drying . My hair is very difficult but she never fails to do a great job

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Liz,

Thank you so much for your lovely review! It's great to hear that you had such a positive experience with Sabina at our salon. We are glad that she was able to provide you with a friendly and helpful service, and that you were pleased with the results of your hair wash, head massage, and blow dry. We understand that hair can be difficult to work with and we are happy to have Sabina as part of our team, as she is always ready to take on a challenge and do a fantastic job. We appreciate you taking the time to share your thoughts and we can't wait to see you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Excelkent

Paula
26th Jul 2025
Team Member: Karen
4.5
Appointment verified by Phorest

Lovely cut as slways

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Paula,

Thank you for leaving us a lovely review! Our team at Richard Ward Hair & Metrospa is thrilled to hear that you enjoyed your recent haircut with us. We take pride in providing our clients with a great experience and we're happy to have met your expectations.

We truly appreciate your support and look forward to seeing you again soon. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

All the best from the team at Richard Ward Hair & Metrospa.

Best haircut!!

Chelsea west
26th Jul 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Joey is so fab! He does such an incredible job of my hair, my hair is super long and he always leaves it feeling light, shiny, bouncy and glamorous!

10/10!

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Chelsea,

Thank you for taking the time to leave such a lovely review about Joey! We are delighted to hear that you had such a great experience with him and that you are happy with the result of your hair.

At Richard Ward Hair & Metrospa, we always strive to ensure that our clients leave feeling glamorous and satisfied with their hair. We are glad that Joey was able to achieve this for you.

We look forward to welcoming you back to the salon soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Best haircut

Prema Govind
26th Jul 2025
Team Member: Joey
5.0
Appointment verified by Phorest

I have been coming to Joey for 13 years and do not get my haircut by anyone else. He is the absolute best.

Service
Value
Result
Cleanliness
Atmosphere

Eyebrow tint and shape

Rachel OHara
25th Jul 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

What a lovely beautician Kinga is! First time here for my brows and I wasn’t disappointed! We are going to grow them to be a little thicker! Kinga was meticulous, will be booking her again soon x

Service
Value
Result
Cleanliness
Atmosphere

Nando is a the best hair cutter!

Jill
25th Jul 2025
Team Member: Nando
5.0
Appointment verified by Phorest

After 10 years Nando continues to cut my hair. Always an amazing cut. Professional staff who make you feel like a princess. Would not let anyone else near my hair

Service
Value
Result
Cleanliness
Atmosphere

Wonderful experience

Sasha Holland
25th Jul 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Been to RW twice now and have had lovely experiences! Buzzing atmosphere and having a wash and then moving to haircut chair is always very seamless and professional! Megan is lovely and a really talented stylist. Had a lovely time x

Service
Value
Result
Cleanliness
Atmosphere

Tommy cut

Anonymous
24th Jul 2025
5.0

I thought he was wonderful, friendly, helpful advice and gave my hair a great restyle. V pleased!

Service
Value
Result
Cleanliness
Atmosphere

thanks to Robert

Michel Perera
24th Jul 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Fantastic hair cut as ever. Robert is a top hairdresser and a gentleman

Service
Value
Result
Cleanliness
Atmosphere

Love Fiona at Richard Ward

Fiona Holmes
24th Jul 2025
Team Member: Fiona
4.5
Appointment verified by Phorest

I first when to Fiona to get a new look she carefully managed my hair from above my ears to shoulder length it never looked like I was “ growing it out”. Everyone loves the new me & I would not hesitate to highly recommend her. She takes care & I always leave delighted.

Service
Value
Result
Cleanliness
Atmosphere

Great facial

Jenny Dyke
24th Jul 2025
Team Member: Pia
5.0
Appointment verified by Phorest

Had a great facial as usual with Pia

Service
Value
Result
Cleanliness
Atmosphere

Miss

Amanda
23rd Jul 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Super cut and reshape, great positive chat too 🙌

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Amanda!

Thank you so much for taking the time to leave us this lovely review. We always strive to provide the best possible service and we're glad to hear that you were happy with your cut.

Our team loves to keep the positive energy flowing with our clients, so we're glad you enjoyed the chat.

We hope to see you again soon for your next visit.

Best,

The Team at Richard Ward Hair & Metrospa.

Hair cut

Fiona stephenson
23rd Jul 2025
Team Member: Ashleigh
4.5
Appointment verified by Phorest

Brilliant,
Ashley has been cutting my hair for the last 10+ years, looking forward to the next 10

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Fiona,

Thank you so much for leaving us a review! We are thrilled to hear that you have been coming to us for 10+ years, and we are just as excited for the next 10. We are glad you enjoyed your experience with Ashley, and we will make sure to pass your compliments on to her.

We always strive to create an enjoyable and positive salon experience for all of our clients and we are delighted to see that reflected in your review. We look forward to seeing you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

A very satisfied client

Maggie Eccles
22nd Jul 2025
Team Member: Joey
5.0

Joey is simply the best cutter in the business. I have recommended many to him. My job is Front of House and I am constantly commented about my hair and cut.
Thank you Joey.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Maggie,

Thank you so much for your kind words about Joey! We are thrilled to hear that you have had such a positive experience with us and that you have recommended Joey to others. We take great pride in our team and their skills, so it means a lot to us to receive feedback like this.

We are delighted that you have received compliments on your hair and cut, as we strive to ensure that all our clients leave feeling confident and happy with their look. Joey will be pleased to know that he has made such a positive impact on your style.

Thank you again for your kind review, it really means a lot to us. We look forward to seeing you at the salon again soon.

Best wishes from the team at Richard Ward Hair & Metrospa.

Wonderful hair

Jo Bennett-Coles
22nd Jul 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

Patrick has always been amazing. For +25 years he has been cutting my hair. Sarah is a fabulous colourist. I moved to Scotland last year but I could not live without this team.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Jo,

Thank you for taking the time to leave a review for our salon. We are so glad to hear that Patrick has consistently provided you with amazing haircuts for over 25 years. It's always a pleasure to hear positive feedback about our team members, and we will be sure to let Sarah know that she is a fabulous colourist.

We understand that you have moved to Scotland, but the fact that you still choose to come to our salon speaks volumes. We are always here to provide you with the excellent services you have come to expect and help you feel your best.

Thank you for your loyalty to our team.

We look forward to seeing you again soon.

Best,
The team at Richard Ward Hair & Metrospa.

Review

Anonymous
22nd Jul 2025
5.0

Amazing as always x

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Dear reviewer,

Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you had an amazing experience at our salon. At Richard Ward Hair & Metrospa, we strive to provide the best services and it makes us very happy to know that we were able to meet your expectations.

We can't wait to welcome you back for your next visit and continue providing you with exceptional services. Thank you for choosing Richard Ward Hair & Metrospa and for being a valued client.

Best regards,
The team at Richard Ward Hair & Metrospa

Tommy male haircut

Michele Lattanzio
22nd Jul 2025
Team Member: Tommy
5.0

Amazing, very good walkthrough of the haircut and reasons behind decisions. Also listened to what I wanted very well and the result was great

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Michele,

We are thrilled to hear that you had such a great experience with us! Our team at Richard Ward Hair & Metrospa takes great pride in providing a thorough consultation and listening to our clients' needs and desires. We are delighted to know that you were pleased with the final result of your haircut. Thank you for taking the time to share your positive feedback with us. We truly appreciate it.

We look forward to seeing you again soon for your next visit.

Best regards,
The team at Richard Ward Hair & Metrospa

Rich rewards at Richard Ward

paul sedgwick
22nd Jul 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

I have been coming to Richard Ward for over 20 yeaes. Elettra has been cutting my for the past 5 years. Knows exactly how I like my hair styled does it just as I like. All the staff are friendly and heloful

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Paul,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you have been coming to us for so many years and that Elettra has been taking care of you more recently. We are happy to hear that she knows exactly how you like your hair styled and always delivers.

Our team at Richard Ward Hair & Metrospa takes great pride in providing excellent service and creating a warm and welcoming atmosphere for all our clients. We are glad that our staff have been friendly and helpful during your visits.

We appreciate your kind words and look forward to seeing you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Mrs

Vicky Pooler
22nd Jul 2025
Team Member: Jessie
5.0

Very professional and thorough. My nails look fantastic.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Vicky,

Thank you for taking the time to leave a review about your recent visit to our salon. We are thrilled to hear that you had a positive experience with our team and that you are happy with your nails.

At Richard Ward Hair & Metrospa, our goal is to always provide professional and thorough services to our clients. We are glad that we were able to meet your expectations.

We look forward to seeing you again and continuing to provide you with fantastic results. Have a lovely day!

Warm regards,

The team at Richard Ward Hair & Metrospa

Review

Astrid
22nd Jul 2025
Team Member: Tommy
4.5

I always have an excellent cut, blow dry and chat with Tommy!

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Astrid,

Thank you so much for leaving such a lovely review! We are thrilled to hear that you always have an excellent experience with Tommy. We pride ourselves on not only providing great haircuts and blow drys, but also creating a friendly and welcoming atmosphere for our clients.

Tommy is a valuable member of our team and we are glad to hear that he has been able to give you a great haircut and a good chat. We will definitely pass along your kind words to him.

Thank you again for choosing our salon and we look forward to seeing you again soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Blow dry

Maureen Black
22nd Jul 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Excellent as always

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Maureen,

Thank you so much for your kind words about your experience at our salon.

We take great pride in providing excellent services, and it's wonderful to know that we have met your expectations. Our team strives to deliver exceptional hair and spa services to all our clients.

We appreciate your continued patronage and look forward to seeing you again soon.

Sincerely,
The team at Richard Ward Hair & Metrospa

Hair cut

Anonymous
22nd Jul 2025
Team Member: Mario
5.0

Very good as usual 😊

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi there,

Thank you so much for your lovely review! It's always a pleasure to hear from our satisfied clients. Our team works hard to provide exceptional services and we are glad that we were able to meet your expectations once again.

We hope to continue providing you with great experiences at our salon. If there is anything we can do to make your visits even better, please do not hesitate to let us know.

Thanks again for choosing our salon and for taking the time to leave us a positive review. We appreciate your support.

Warmly,
The team at Richard Ward Hair & Metrospa

love my hair cut!

zanna westgate
21st Jul 2025
Team Member: Patrick
5.0
Appointment verified by Phorest

I usually have joey or tommy cut my hair but couldn’t get them today so had Patrick. What a lovely charming man and i’m very happy with my hair!

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Zanna,

Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience at our salon today with Patrick. Even though you were unable to book with your usual stylists, it just shows our freedom to roam policy works to keep our clients happy at a time to suit them.

We're so happy that you're pleased with your hair, and we'll be sure to pass your kind words onto Patrick. We're lucky to have such a charming and talented team here at Richard Ward Hair & Metrospa.

Thank you again for your feedback and we look forward to seeing you again soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

New staff

Heather McGlone
20th Jul 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Both my previous colourist and stylist have now left and travelled abroad so this time I had Rebecca and Megan. Both were extremely pleasant and helpful. I’ve had Megan once before and as soon as I told her not to take too much off the length because she dries my hair very straight and then when I do it it’s not so straight and looks much shorter, she really listened and was concerned to do everything to make me happy with the outcome.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Heather,

Thank you so much for taking the time to leave us a review about your recent visit to our salon. We are sorry to hear that your previous colorist and stylist have left, but we are thrilled to know that you had a positive experience with Rebecca and Megan.

We are so glad to hear that both of them were pleasant and helpful during your visit. We always strive to provide our clients with the best service possible, and we are happy that they made sure to listen to your requests and concerns.

It is wonderful to hear that you were happy with the outcome of your hair. Thank you for trusting us to take care of your hair needs. We truly appreciate your kind words and hope to see you again soon.

Best,
The team at Richard Ward Hair & Metrospa

Terrific

Anonymous
20th Jul 2025
5.0

Adolfo always gives me a wonderful haircut. He is great at interpreting exactly what I want.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi there,

Thank you so much for taking the time to leave a review for our salon. We are delighted to hear that Adolfo always gives you a wonderful haircut and that he is able to interpret exactly what you want. It means a lot to us that you appreciate his skills and expertise. We will make sure to pass along your kind words to Adolfo.

We truly value your loyalty and feedback and look forward to welcoming you back to our salon for your next haircut. Thank you for choosing us.

Warm regards,

The team at Richard Ward Hair & Metrospa

Meghan stylist

Andrea Michael
19th Jul 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Megan is always excellent, she is the best hair stylist by far!
Lucia, is also great, and took care and precious with my hair colour! Thank you both

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Andrea,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that Megan and Lucia provided you with excellent service and took great care of your hair. We will definitely pass along your kind words to them.

We pride ourselves on having a talented team that is dedicated to creating the best experience for our clients. We are so grateful to have you as a part of our salon family and we look forward to seeing you again soon.

Take care,

The team at Richard Ward Hair & Metrospa

Colour

Carolyn Wharton
19th Jul 2025
Team Member: Ella
5.0
Appointment verified by Phorest

Ella did a fantastic job as always on highlights and I would highly recommend her.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Carolyn,

Thank you so much for taking the time to leave a review for Ella! We're thrilled to hear that she did a fantastic job on your highlights. We will be sure to pass along your compliments to her, as we know she takes great pride in her work.

We appreciate your recommendation and are grateful for your ongoing support. We look forward to seeing you again at our salon and providing you with exceptional service. Have a great day!

Warmly,
The team at Richard Ward Hair & Metrospa

Perfect Cut

Amanda Finley
19th Jul 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

As always - perfect, professional cut. Fiona’s attention to detail is second to none.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Amanda,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a perfect and professional cut at our salon. Fiona is truly amazing and we are glad her attention to detail did not go unnoticed.

We appreciate your support and we can't wait to have you back in our salon soon. Take care and happy hair days!

Best,
The team at Richard Ward Hair & Metrospa

Piercing

Srividhya
18th Jul 2025
3.5
Appointment verified by Phorest

Gina was lovely and did a great job . However I am very disappointed that the clinic misled me about the quality of earing being offered, although I had called to ensure they had what I was looking for. On reaching they didn’t bother except to say I am not required to go ahead with appointment if I didn’t want to after I travelled an hour to get to the salon and taken a day off.

Service
Value
Result
Cleanliness
Atmosphere

Blow dry

Kate Hucknall
18th Jul 2025
Team Member: Emily
5.0

Lovely person , great blow dry

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Kate,

Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our salon and were pleased with your blow dry. Our team always strives to provide the best service possible, so it means a lot to receive your lovely feedback.

We hope to see you again soon, and if there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

Best,
The team at Richard Ward Hair & Metrospa

Fabulous as always

Nicola Hussey
17th Jul 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

Ashleigh never fails to cut my hair beautifully and I leave with a best blow dry possible. .I always get so many good comments when I have been to Richard Ward . I wouldn’t trust anyone else with my hair and Ashleigh is superb .

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Nicola!

Thank you so much for taking the time to write such a lovely review.
We are thrilled to hear that Ashleigh has consistently provided you with beautiful haircuts and the best blow-dries possible.
It's wonderful to know that you have so much trust in her skills! We are also grateful for the kind words about our salon - we always strive to provide the best services to our clients and love having you in the salon.

We look forward to welcoming you back soon!

Best wishes,

Team at Richard Ward Hair & Metrospa

Lovely experience

Vivien Tucker
17th Jul 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Always a pleasure coming here. Smiley, lovely people and Joey an absolute whizz with his scissors and hair dryer - knows what he’s doing!

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Vivien,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you always have a great experience at our salon and that Joey in particular impresses you with his skills.

Our team members are dedicated to providing exceptional service and it's always nice to hear when our efforts are appreciated. Thank you for choosing our salon for your hair styling needs.

We look forward to welcoming you back soon.

Warm regards,
The team at Richard Ward Hair & Metrospa

Great cut!

Susan Nunn
17th Jul 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Jonathan is very precise and I never feel rushed. Takes so much care and attention. Delighted with my cut!

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Susan,

Thank you so much for leaving us a lovely review! It means a lot to us that you feel taken care of and not rushed during your visits with Jonathan. We're thrilled that you're delighted with your cut - that's exactly the kind of experience we strive to provide for all our clients.

We will be sure to pass on your compliments to Jonathan and the rest of our team. We look forward to seeing you again soon!

All the best,
The team at Richard Ward Hair & Metrospa

Hair cut and toner

Sandra Lacey
16th Jul 2025
Team Member: Denise
5.0
Appointment verified by Phorest

I have been coming to Denise since she joined Richard Ward from Smile where I was with her for many years
We have been on an interesting journey from a bob to a pixie cut from red henna to grey with a couple of colours in between
Denise has always discussed my colour and cut on every visit to her which is usually every six weeks
Today we thought that on my next visit I may have some low lights
Never dull always a lovely appointment
Lovely refurbishment Richard

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Dear Sandra,
We are so glad to hear that you have enjoyed your experience with our stylist, Denise, during your time with us at Richard Ward.
We truly appreciate your loyalty and trust in her expertise, as well as our team's ability to achieve your desired style, whether it's a bob or a pixie cut. It's excellent to know that you feel comfortable discussing your desired color and cut with Denise, and we're excited about the upcoming low lights on your next visit.
Thank you for your kind words, and we hope to continue making your appointments at our beautifully refurbished salon as enjoyable as you described.
Warm regards, the team at Richard Ward Hair & Metrospa.

Recent visit

Sandy Harris
16th Jul 2025
Team Member: Edna
5.0
Appointment verified by Phorest

It’s always a pleasant experience when Edna does my hair . She’s a great person and she always takes such care. Always leave RW feeling good after seeing her.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Sandy,
Thank you for taking the time to leave such a lovely review. We're so glad to hear that you had a pleasant experience with Edna at our salon. She truly is a talented hairdresser and we'll be sure to pass on your kind words to her. We're delighted to hear that you always leave feeling good after seeing her. We hope to see you again soon at Richard Ward Hair & Metrospa.
Best,
The team at Richard Ward Hair & Metrospa

Master of Precision Cutting & Styling

Jane Millar
10th Jul 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo is a. Highly respected Master at Precision cutting & Styling that compliments the client’s look and appearance.
He can style within a fashionable mode and adjust to indicate elegance and refinement.
His technical expertise doubled with his respectful, friendly and jovial manner adds to the enjoyable salon visits.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Jane,

Thank you so much for taking the time to leave such a lovely review for our salon and specifically mentioning Adolfo. We are thrilled to hear that you had a positive experience with us and that Adolfo's expertise and friendly manner made your visit enjoyable.

At Richard Ward Hair & Metrospa, our team takes great pride in providing precision cutting and styling services that enhance our clients' look and appearance. Adolfo's ability to style within a fashionable mode while exuding elegance and refinement is one of the many reasons he is highly respected by our clients.

We always strive to create a welcoming and enjoyable atmosphere for our customers, and we are delighted to hear that Adolfo's friendly and jovial manner added to your salon visit.

Thank you again for your kind words, and we look forward to seeing you again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Master of Precision Cutting & Styling

Jane Millar
10th Jul 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

Adolfo is a. Highly respected Master at Precision cutting & Styling that compliments the client’s look and appearance.
He can style within a fashionable mode and adjust to indicate elegance and refinement.
His technical expertise doubled with his respectful, friendly and jovial manner adds to the enjoyable salon visits.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Jane,

We are delighted to hear that you had such an enjoyable experience at our salon with Adolfo. He truly is a highly respected Master at Precision cutting & Styling, and we are lucky to have him as part of our team. We're glad to hear that he was able to complement your look and add elegance and refinement to your style. His technical expertise and friendly demeanor definitely make each visit to the salon even more enjoyable. Thank you for taking the time to leave us a review. We hope to see you again soon!

Best,
The Team at Richard Ward Hair & Metrospa

Mr

James
10th Jul 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

He’s great for an Italian Stallion

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi James, thank you for taking the time to leave us a review. We appreciate your kind words and are happy to hear that you had a positive experience at our salon. Our team always strives to provide exceptional services to our clients. We look forward to seeing you soon and thank you for choosing our salon.
Best Regards,
The Team at Richard Ward Hair & Metrospa

Excellent

Jane
10th Jul 2025
Team Member: Pia
5.0
Appointment verified by Phorest

Fantastic!

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Jane!

Thank you so much for your kind words and support. We're thrilled to hear that you had a fantastic experience at our salon. Our team is dedicated to providing top-notch hair and spa services, and we're delighted to have exceeded your expectations.

We look forward to welcoming you back to our salon in the future. If there's anything else we can do to make your next visit even more amazing, please don't hesitate to let us know.

Warmly,
The Team at Richard Ward Hair & Metrospa

Nando

Josephine Soden
9th Jul 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Nando has been cutting/styling my hair for a long time and I have never been disappointed with the results. Nando is an expert in his field, makes time to discuss the cut/styling etc., always friendly, fun and highly professional .

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Josephine,

Thank you for taking the time to leave a review for our salon. We are delighted to hear that you are consistently pleased with Nando's services and that he always takes the time to discuss your cut and styling needs. We pride ourselves on being friendly and highly professional while also making sure our clients have a fun and enjoyable experience.

It means a lot to us that you have been a loyal client for a long time and continue to trust us with your hair. We appreciate your kind words and look forward to seeing you again soon.

Best regards,
The Team at Richard Ward Hair & Metrospa

Hair Stylist

Linda Kremer
9th Jul 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Professional and listened carefully to me regarding style. She styled my hair beautifully and I will definitely return to her in the future.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Dear Linda,

Thank you so much for taking the time to leave us such kind words. We are thrilled to hear that you enjoyed your visit at our salon and that our stylist was able to create a beautiful style for you. We always strive to listen carefully to our clients' needs and provide professional services, so it means a lot to us that we were able to meet your expectations.

We look forward to welcoming you back in the future and assisting you with your hair needs. Thank you again for your support and for choosing our salon.

All the best,
The team at Richard Ward Hair & Metrospa

Brilliant Nando!

Anonymous
9th Jul 2025
5.0

Nando has the gift. My hair is amazing after one year coming to Nando. He’s a great stylist.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi there,

Thank you so much for taking the time to leave such a positive review about your experience with Nando at our salon. We are thrilled to hear that you are happy with your hair after one year of seeing him - he truly is a gifted stylist!

We will be sure to pass on your kind words to Nando, as we know it will mean a lot to him. We are so grateful to have you as a loyal client and look forward to welcoming you back to our salon.

Best Regards,
The team at Richard Ward Hair & Metrospa

Fabulous hair!

Diana Darwall
9th Jul 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

Loved my blow dry and feel completely uplifted as a result. Thank you Catarina

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Diana,

We are so happy to hear that you had a great experience at our salon and that your blow dry left you feeling uplifted. Thank you for taking the time to leave us a review and mentioning Catarina. We will make sure to pass along your kind words to her.

We strive to provide all of our clients with excellent service and it's always a pleasure to hear when we have succeeded. We hope to see you again soon for another uplifting experience.

Take care,

The team at Richard Ward Hair & Metrospa

The best

Gigi
8th Jul 2025
Team Member: Caterina
5.0
Appointment verified by Phorest

The best blow dry in London- magical Hands

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Gigi,

Thank you so much for your kind words and for choosing our salon for your blow dry experience! We are thrilled to hear that you had a magical time with us. Our team takes great pride in delivering the best services in London, and we're happy to have met your expectations.

Please let us know if there's anything else we can do to make your next visit even better. We always love hearing from our satisfied customers.

Thank you again for your review and for being a valued client. We can't wait to see you again at Richard Ward Hair & Metrospa!

Warmly,
The Team at Richard Ward Hair & Metrospa

Blow dry

Kay Fitchew
8th Jul 2025
Team Member: Adolfo
4.0
Appointment verified by Phorest

The disappointing bit was being shown into the bar to wait and the bar person completely ignored me . Not even a hello .
Aldolpho was great and super blow dry . Offered a coffee minutes before the end of the appointment which was not great timing . It was an ok experience . Again my hair looked good

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hey Kay,
We are so sorry to hear about your experience at our salon. We strive to provide excellent service to all our clients, and we apologize if you were not greeted properly at the bar. However, we are glad that you had a great experience with Aldolfo and that you were pleased with your blow dry. Thank you for your feedback regarding the timing of your coffee, we will take this into consideration for future appointments. We hope to have the opportunity to welcome you back for an even better experience next time.
Best regards,
The team at Richard Ward Hair & Metrospa.

Jessie

Denise Holt
7th Jul 2025
Team Member: Jessie
5.0

Jessie handled the soak-off appointment very well. She was polite, quick and professional. I liked that she gave the nails some care and left them looking really nice.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Denise,

Thank you so much for taking the time to leave a review of your experience at our salon. We're thrilled to hear that Jessie took such great care of you during your soak-off appointment. We pride ourselves on our professional and efficient service, so it's wonderful to know that you were happy with your visit.

At Richard Ward Hair & Metrospa, our team is dedicated to providing excellent services and making our clients feel comfortable and pampered.

We appreciate your kind words about Jessie's polite and quick service, as well as her attention to detail in caring for your nails.

We hope to see you again soon for another relaxing and enjoyable visit.

Best,
The team at Richard Ward Hair & Metrospa

Haircut

Zof
7th Jul 2025
Team Member: Megan
5.0
Appointment verified by Phorest

Loveddddd Megan. First time having a cut there and I get quite nervous because I don’t like cutting my hair much but Megan was amazing. She did my hair so well and overall was making sure I was at ease the whole time, which I was. She styled my hair so well (wish I could have that all the time). Thank you 💘

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Zof,

Thank you so much for taking the time to leave a review about your recent visit to our salon. We are thrilled to hear that you had such a positive experience with Megan during your first visit with us!

We understand that trying a new stylist can be nerve-wracking, especially when it comes to cutting your hair. We are so happy to hear that Megan put you at ease and did an amazing job with your hair. We will be sure to pass along your kind words to her.

It's always our goal to make sure our clients leave feeling confident and happy with their hair, so we are delighted to hear that you were pleased with Megan's styling. Thank you for choosing our salon and we hope to see you again soon!

Warmly,
The Team at Richard Ward Hair & Metrospa

Emily’s Feedback Request

Emma ter Haar
5th Jul 2025
Team Member: Emily
5.0
Appointment verified by Phorest

Emily was great, she washed my hair brilliantly and gave me an excellent blow dry which has actually stayed in and not dropped out by the time I got home! She was very personable and lovely to chat to. I wish her all the best with her training.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Dear Emma,

Thank you so much for taking the time to leave such a lovely review about your recent experience with us. We are delighted to hear that Emily provided you with a great hair washing and blow-dry service. We are proud of our team and their dedication to providing the best possible experience for our clients, particularly if the junior team is delivering to our much-valued clients.

We are glad to know that your hair lasted, and we will be sure to pass on your kind words to Emily. We wish her all the best in her training journey and are confident that she will continue to excel.

We look forward to seeing you again soon for another wonderful salon experience.

Warmest regards,
The team at Richard Ward Hair & Metrospa

Ella

Luciana Palmisano
5th Jul 2025
Team Member: Ella
4.5

Ela is an absolutely wonderful colourist. - having come to Ela a couple of years ago with hair that I was unhappy with she worked on it over the last couple of years and got it back to good condition and a good colour.

Service
Value
Result
Cleanliness
Atmosphere
Response from Richard Ward Hair & Metrospa

Dear Luciana,

Thank you so much for your lovely review! We are delighted to hear that you had a wonderful experience with our talented colourist, Ella. We are always committed to providing our clients with the best service and we are glad that Ela was able to work her magic on your hair and bring it back to good condition.

We truly appreciate your loyalty, and we are grateful to have you as a valued client. Thank you for choosing our salon to take care of your hair needs. We hope to see you again soon and continue to exceed your expectations.

Best regards,
The team at Richard Ward Hair & Metrospa