Richard Ward Hair & Metrospa

Hi Didi,

Thank you so much for your glowing review of Cristiano! We are delighted to hear that he has been able to bring out the very best in your look and we are happy to have him as a member of our team.

Cristiano truly is an exceptional talent and we are grateful for his dedication and the gift he has for making our clients look their best. We are glad to hear that you trust him for all your special events and dinners.

We look forward to seeing you at the salon again soon.

Best,
The team at Richard Ward Hair & Metrospa

Hi Ires,

Thank you for taking the time to leave a review for us. Your kind words mean a lot to our team at Richard Ward Hair & Metrospa.

We are delighted to hear that you had a great experience with our service. Our team works hard to provide the best service possible to our valued clients like you.

We look forward to welcoming you back for another memorable visit in the near future.

Best regards,
The team at Richard Ward Hair & Metrospa

Hi Rebecca,

Thank you so much for your lovely review about Ella! Ella truly is an incredible talent, and we are lucky to have her on our team.

We are delighted to know that she showed a genuine interest in you as a client and made you feel welcome during your visit. Our team at Richard Ward Hair & Metrospa strives to create a warm and friendly environment for all of our clients.

Thank you again for your kind words, and we hope to see you again soon for another fantastic experience.

Best,
The team at Richard Ward Hair & Metrospa

Hi Rebekah,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you had such a great experience with us. Our team always strives to create a warm and welcoming atmosphere for our clients.
Take care,
The Team at Richard Ward Hair & Metrospa

Dear Shane
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that you left feeling disappointed with your recent visit, as this is never the experience we want for any of our clients.
I would like to clarify a few points to ensure full transparency. During your previous booking for a consultation and cut on 15th November, Nando felt that he could not meet your expectations. He said that you had naturally curly hair, which had also been previously straightened elsewhere, and he made the professional decision not to proceed with the service, recommending that you needed to grow your hair so he would have something to work with moving forward to achieve what you were after. Despite the late cancellation and the loss of appointment time, no charge was applied, as we always aim to be fair and accommodating.
As only four weeks had passed since the initial consultation, there had been minimal hair growth for your most recent appointment, which you booked online under another name, requesting Nando. Nando, during your pre-cut consultation, again reiterated that there was not enough length in the hair to make any real change and advised that if you wanted to go forward, the only viable option to achieve a change was to go shorter, which you said to him," to go for it!" The haircut was completed in line with what was discussed and agreed upon during this consultation. Nando is confident that the service delivered reflected those discussions and was carried out to his usual high professional standard.
Regarding your request for a partial refund, we do not offer refunds where a service has been completed as agreed during consultation. We fully understand that a premium service comes with high expectations, and we regret that the result did not align with your personal expectations on this occasion. Your feedback has been noted and will be reviewed internally.
Kind regards,
The Richard Ward Team

Hi Jo,

Thank you for taking the time to leave us a kind review! We're thrilled to hear that you had such a great experience with Vita and that your gel manicure was flawless. We pride ourselves on providing top-notch services, and we're glad to know that it showed during your visit.

We appreciate your support and look forward to welcoming you back soon for your next pampering session.

Take care,
The team at Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for taking the time to leave us a review!

We will be sure to pass on your kind words to Tommy. We are lucky to have such dedicated and talented team members who are passionate about making our clients feel and look their best.

We look forward to your next visit to Richard Ward Hair & Metrospa.

Best,
The team at Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for your kind words about your recent haircut at our salon.

We truly appreciate your loyalty to our salon, and we are honored that you wouldn't go anywhere else for your hair needs. We look forward to seeing you again soon and providing you with more amazing services.

Thank you for choosing Richard Ward Hair & Metrospa.

Warmly,

The team at Richard Ward Hair & Metrospa

Hi Joyce,

Thank you so much for taking the time to leave a review.

It's wonderful to hear that your blow-dry lasts for days. Elettra takes great pride in her work, and it's a true testament to her skills.

We truly appreciate your kind words and look forward to seeing you at our salon again soon!

Warmly,

The team at Richard Ward Hair & Metrospa

Hi Paul,

Thank you so much for taking the time to leave such a kind review. We are happy to hear that you had a first class experience with Patrick at our salon.

We strive to provide top-notch service to our clients and we are glad to hear that we achieved that with your visit. We will definitely pass on your kind words to Patrick and the rest of our team.

We hope to see you again soon and we look forward to giving you another fabulous experience.

Best,
The Team at Richard Ward Hair & Metrospa

Hi Richard,

Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that you had a wonderful experience with us and that your stylist has become a genuine friend over the 20-plus years. We truly value long-lasting relationships with our clients, and it's always a pleasure to see familiar faces in our salon. We can't wait to welcome you back for your next appointment.

Best wishes from the team at Richard Ward Hair & Metrospa.

Hi Fiona,

Thank you for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience with us and that you feel our services are well worth the money. We couldn't agree more! We will definitely pass along your kind words to Ashleigh, she will be delighted to hear that she made such an impression on you.

We appreciate your support and we hope to see you again soon!

Best regards,
The team at Richard Ward Hair & Metrospa

Hi Miranda! Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a wonderful experience with our talented artist Robbie. Our team at Richard Ward Hair & Metrospa always strives to provide the best service possible and it means a lot to us when our clients are happy. We are looking forward to seeing you again soon!
Warm regards,
The team at Richard Ward Hair & Metrospa

Dear Sandra,

Thank you so much for taking the time to leave a positive review for our salon. We are thrilled to hear that you had an outstanding styling experience with Sonia and that her expertise was appreciated. We always strive to provide elegant surroundings and top-notch service to our clients.

It's great to know that your short fine hair has not looked this good in a long time, and using our texturizing products has helped maintain the fab look even after washing and restyling at home.

We appreciate your kind words and look forward to welcoming you back to our salon soon.

Best regards,

The team at Richard Ward Hair & Metrospa

Dear Chisholm,

Thank you so much for taking the time to leave us a review! We truly appreciate your kind words about our salon. Our team works hard to ensure that our clients have a great experience every time they visit us.

We are glad to hear that you had an excellent visit at our salon. Our goal is to make sure every customer leaves feeling happy and satisfied with their hair or spa treatment.

Again, thank you for choosing our salon and for your lovely review. We hope to see you again soon for another great experience.

Best regards,

The Team at Richard Ward Hair & Metrospa

Dear Pamelalala,

Thank you so much for taking the time to leave such a lovely review for Denise. We are so glad to hear that you had a fantastic experience with her for your cut and blow dry at our salon. We agree - Denise is definitely one of the best! As you mentioned, her training at Smile has definitely paid off, and her balayage skills are truly exceptional.

We appreciate your kind words and are thrilled that you are happy with your results. We hope to have the opportunity to pamper you at our salon again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Mary,
Thank you so much for leaving us such a wonderful review! We are thrilled to hear that you had a first class experience with our stylist. It means a lot to us that you took the time to share your positive feedback. We are constantly striving to provide our clients with the best service and it is always a pleasure to know when we have succeeded.
We hope to see you again soon at our salon!
Best regards,
The team at Richard Ward Hair & Metrospa

Hi there,

Thank you so much for leaving us such a lovely review! We're thrilled to hear that you had a first-class experience at our salon. Our team always strives to provide top-notch services, and it means a lot to us that you noticed and appreciated our efforts.

We hope to see you again soon and continue to exceed your expectations. Thanks again for choosing us for your hair and spa needs!

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Greta,

Thank you so much for taking the time to leave us such a lovely review! Richard is truly a talented stylist and we're so happy to hear that you're pleased with your haircut. We'll be sure to pass along your kind words to him.

We hope to see you back at our salon soon for another appointment with Richard or any of our other experienced stylists. Thank you again for your continued support!

Best,
The Team at Richard Ward Hair & Metrospa

Dear Marie Laure Collins,

Thank you for taking the time to leave a review for us. We are so glad to hear that you had a very good blow dry with Catarina. She truly has the charm to make all of our clients feel comfortable and beautiful. We are delighted to know that you had an enjoyable experience at our salon.

We appreciate your kind words and hope to have the pleasure of serving you again in the future. Thank you for choosing our salon for your hair styling needs.

Best,
The team at Richard Ward Hair & Metrospa.

Hi Avril!

We are pleased to read that you had a great experience with Sonia at our salon. Our team always strives to understand our clients' needs and preferences, and we are delighted to hear that Sonia was able to achieve that with you. Your satisfaction is our top priority and we are happy to have met your expectations. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.

Thank you for choosing our salon and we look forward to seeing you again soon!

Best regards,

The team at Richard Ward Hair & Metrospa

Hi Carrie,

Thank you for taking the time to share your experience with us!

We are glad to know that this was reflected in your recent visit. We look forward to seeing you again soon and providing you with another exceptional experience.

Best regards,
The team at Richard Ward Hair & Metrospa

Hi Tony, thank you so much for taking the time to share your experience with us. It's wonderful to hear that you enjoyed your visit to our salon. We are glad that you were able to indulge in a sandwich and beer at Nick's Bar before your appointment. Our team takes pride in their skills, especially our Juniors, and of course, Ash is always on point with her cuts.
We appreciate your patronage and look forward to seeing you again soon.
Best,
The team at Richard Ward Hair & Metrospa.

Dear Liz,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had another great experience at our salon. Our team strives to provide excellent service to all of our clients and we are delighted that we were able to meet your expectations.

We truly appreciate your support and look forward to seeing you again soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Elaine,

Thank you so much for your lovely review of our salon and Robert's services. We are thrilled to hear that you have been a loyal client for eight years and that you have complete trust in Robert's skills and expertise. It's wonderful to know that your appointments with him are always comfortable, consistent, and enjoyable.

We will be sure to pass along your kind words to Robert. We are lucky to have him as a member of our team.

See you at your next appointment!

Best,
The team at Richard Ward Hair & Metrospa.

Hi Emma,
Thank you so much for taking the time to share your positive experience at our salon. We are thrilled to hear that Karen has been able to bring your hair vision to life and that you've had a great time during your appointments with her.
As a team, we always strive to provide exceptional service and create a comfortable and enjoyable atmosphere for each of our clients. It's wonderful to know that you appreciate our efforts.
Please let us know if there is anything else we can do for you in the future. We look forward to seeing you again soon!
The team at Richard Ward Hair & Metrospa

Hi Wilsey,

Thank you so much for your kind review! We are pleased to hear that you had a great experience with Kathy at our salon. We take pride in having a team of professionals who are dedicated to providing high-quality services. It's great to know that Kathy's attention to detail and commitment to perfectionism stood out to you.

We appreciate your understanding of the pricing at our salon as we strive to deliver top-notch services and provide a relaxing experience for our clients. We are glad to hear that you left feeling like a million dollars!

Thank you for choosing our salon and we look forward to welcoming you back in the future.

Warm regards,
The team at Richard Ward Hair & Metrospa

Hi Scarlett, thank you for leaving us a review. We are glad to hear that Gina was able to provide you with a knowledgeable experience. Customer satisfaction is our top priority and we are happy to know that you were pleased with our service. We hope to see you again soon for another enjoyable visit. Take care!
- The team at Richard Ward Hair & Metrospa

Dear Isobel,

Thank you so much for your lovely review! We are thrilled to hear that you had a wonderful blow dry experience with Megan. Our team at Richard Ward Hair & Metrospa takes pride in providing top-notch services and we are happy to see that reflected in your feedback.

We are delighted that you enjoyed your soft and bouncy curls and we will be sure to pass on your kind words to Megan. We hope to see you again soon for another fabulous blow dry!

Warm Regards,
The team at Richard Ward Hair & Metrospa

Hi Julie,

Thank you so much for leaving such a kind review. It means a lot to us that you took the time to share your experience with us.

We are glad to hear that you received a fantastic cut from Cristiano. He is truly talented and we are lucky to have him on our team. We are thrilled that he exceeded your expectations and gave you the best cut ever!

We hope to have the opportunity to provide you with more amazing services in the future. Thank you again for choosing our salon.

Warmly,
The team at Richard Ward Hair & Metrospa

Hello Rachel, thank you so much for the lovely review! We are thrilled that you had a great experience at our salon and that you loved your blow dry. We appreciate your kind words and we hope to see you at the salon again soon. Thank you for choosing our salon and we look forward to styling your hair again in the future. Have a wonderful day! Best, the team at Richard Ward Hair & Metrospa.

Hi Sarah,
We are so pleased to hear that you had a great experience with Patrick at our salon. Please do let us know if there is anything else we can do to make your next visit with us even more enjoyable.
Sincerely,
The team at Richard Ward Hair & Metrospa.

Hi Alison,

Thank you so much for your lovely review! We are thrilled to hear that you had a great experience at our salon with our team member Tommy. We truly value feedback from our clients and we are glad that you felt satisfied with your hair wash and head massage. It's wonderful to know that Tommy understood your vision and gave you a new style that you love. We love to see our clients feeling fantastic and confident after their visit.

We appreciate your support and hope to see you at our salon again soon. Have a great day!

Best wishes,
The team at Richard Ward Hair & Metrospa

Dear Harriett,

Thank you for taking the time to leave a review of your recent visit to our salon. We are so pleased to hear that you had a great experience and a lovely blow-dry.

We are also happy to hear that Emily provided knowledgeable advice on products for your hair. We take pride in using professional products and sharing our expertise with our clients.

We appreciate your feedback and look forward to serving you in the future.

Sincerely,
The team at Richard Ward Hair & Metrospa

Hi Ben,

Thank you for taking the time to leave a review. We're so glad to hear that you had a great experience at our salon. We always strive to provide the best service and it's lovely to hear that we have met your expectations.

We hope to see you again soon at our salon. In the meantime, if there's anything else we could do to make your experience even better, please do not hesitate to let us know.

Warm Regards,
The Team at Richard Ward Hair & Metrospa

Hi there!

Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear that Edna was able to understand your style and create a look that works for both your hair and face shape. We truly appreciate your feedback and are so happy you had a great experience with us.

We completely understand how important it is to maintain your hair between appointments, and we want to make sure you always feel your best. Our team is always available to offer tips and tricks for styling your hair at home, so please don't hesitate to reach out to us.

Thank you again for your kind words and for being a valued member of our salon community. We can't wait to see you again soon!

Warmly,
The Team at Richard Ward Hair & Metrospa

Dear Christine,

Thank you for taking the time to leave us a review. We really appreciate it!

If there is anything else we can do to improve your experience, please let us know. We value your feedback and are always looking for ways to exceed our clients' expectations.

We hope to see you again soon at Richard Ward Hair & Metrospa!

Sincerely,

The team at Richard Ward Hair & Metrospa

Hi Chris,

Thank you so much for taking the time to leave a review! We are so glad to hear that you had a brilliant experience with us at our salon. It's always our goal to provide a blissful escape from the everyday routine for our clients.

We appreciate your kind words and are happy that you were able to enjoy an hour of relaxation at our salon. We look forward to seeing you again soon for another pampering session.

Take care and have a wonderful day!

Warm regards,
The team at Richard Ward Hair & Metrospa

Hi Bill,
Thank you so much for taking the time to leave us a positive review!
We are so glad to hear that you had a great experience with our stylist and found our entire team to be professional and friendly.
We strive to create a welcoming and comfortable atmosphere for all of our clients, so it's wonderful to know that we were able to achieve that with you. We hope to see you again soon for your next appointment!
Best,
Team at Richard Ward Hair & Metrospa

Hi Jen,

Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon. Providing top-notch service is our top priority, and we are delighted to know that we have exceeded your expectations.

We will definitely pass on your compliments to our amazing team, and we are glad that they were able to make you feel comfortable and relaxed during your visit. Your satisfaction is our greatest reward, and we are grateful for your kind words.

We cannot wait to welcome you back to our salon in the future. Thank you again for choosing our salon and for your wonderful review.

Warm regards,

The Team at Richard Ward Hair & Metrospa

Dear Bernadette Paul,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you had such a positive visit with Robert and Maria. They truly are magicians and we are lucky to have them as part of our team.

It's always a pleasure to see familiar faces return to our salon, and we're so grateful to have had the opportunity to watch both Robert and Maria grow and excel in their careers. We're even happier to hear that they have become friends to you as well.

We appreciate your kind words and look forward to welcoming you back to our salon in the future.

Best,
The team at Richard Ward Hair & Metrospa

Hi Jane,

Thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear that you've had a great experience with Jonathan for your cut and blow dry. It's wonderful to know that you're happy with your haircut and that it grows out nicely.

We truly appreciate loyal clients like you and we'll be sure to pass along your kind words to Jonathan. We can't wait to see you again and provide you with another fantastic service.

Warmly,
The Team at Richard Ward Hair & Metrospa

Hi Lesley,

We are so happy to hear that you had a great experience at our salon! Thank you for taking the time to leave us a review. We always strive to provide excellent haircuts and attentive service for all of our clients.

We hope to see you again soon for your next haircut! If there is anything else we can do to make your visit even more enjoyable, please do not hesitate to let us know.

Thanks again for choosing our salon for your hair needs.

Best,
The team at Richard Ward Hair & Metrospa

Hi Giles,

Thank you for your kind words! We are thrilled to hear that you had a brilliant experience with us at our salon. Our team works hard to ensure that every visit is nothing short of excellent, and it's wonderful to know that we've met your expectations once again.

We truly appreciate your loyalty and trust in our salon. As always, we are here to provide you with top-notch services and make sure you leave feeling and looking your best.

We can't thank you enough for your support and we look forward to seeing you again soon!

Warmly,
The team at Richard Ward Hair & Metrospa

Dear Dr Mufti, thank you so much for taking the time to leave us such a kind review! We are thrilled that you had an excellent and professional pedicure service with Vita. We will be sure to pass along your recommendation to her - she will be delighted to hear it. We hope to see you again soon at our salon for your next pampering session.
Thank you for choosing our salon for your pedicure needs.
Best regards, The Team at Richard Ward Hair & Metrospa.

Hi Rachel,

Thank you for leaving us such a lovely review! We're so glad to hear that David was able to give you a fabulous new look. We always strive to ensure our clients leave feeling rejuvenated and refreshed, so it's great to know we achieved that with you.

We appreciate your ongoing support and we look forward to seeing you again soon. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know.

Take care and have a fantastic day!

Warmly,
The team at Richard Ward Hair & Metrospa

Hi Paula,

Thank you for taking the time to leave us a review. Our team is dedicated to delivering excellent service, and it's always wonderful to receive positive feedback. We are so glad to hear you love your haircut! Karen has been with us for over 30 years, and her prices reflect that depth of skill and experience. That said, we absolutely want you to feel great about the value, too. If you’d prefer something more budget-friendly next time, we have several talented stylists at lower tiers who can give you a great result as well. Just let us know what matters most to you, and our reception team will help you find the perfect fit!”

If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

Thank you again, and we look forward to seeing you soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Hi Emma,

Thank you so much for taking the time to leave us an excellent review!

Our team at Richard Ward Hair & Metrospa strives to provide the best services for our clients, so it means a lot to us when we receive such positive feedback.

Best regards,
The team at Richard Ward Hair & Metrospa

Dear Reviewer,

Thank you for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with us at our salon.

We truly appreciate your support and look forward to seeing you again soon.
Best wishes,
The team at Richard Ward Hair & Metrospa