Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
465 verified reviews
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Value
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Filter by rating

Super stylist

Moira citton
30th Oct 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Sabina is an excellent stylist with a very pleasant manner. I felt confident that she would make the best of my hair and she did. I’d throughly recommend her.

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Fabulous Hair

Gill
30th Oct 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Wonderful Man
Fabulous Hair Cut
Made to feel very Special
Would never change
10/10 Experience 5Stars

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Cut and blow dry

Julia Pearce
30th Oct 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Beautiful🤗. Always always fantastic❤️

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Prince of cuts

Anonymous
30th Oct 2025
5.0

Is actually the king of cuts xx

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Precision cutting

Lucylou
30th Oct 2025
Team Member: Delta
4.5
Appointment verified by Phorest

As ever a tremendous cut. Very happy. Excellent scalp massage by JJ too.

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Fabulous

Gill Davis
30th Oct 2025
Team Member: Robert
5.0
Appointment verified by Phorest

5Stars Sevice
Fabulous Man
Fabulous Haircut
Would never go else where
Just Wonderful all round

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Blow Dry

Judith
30th Oct 2025
Team Member: Adolfo
4.5
Appointment verified by Phorest

Always love my appointments with Adolfo. A fabulous blow dry.
Thank you. X

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Haircut

Patricia
29th Oct 2025
Team Member: Cristiano
5.0

Amazing haircut, precise and elegant.

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Wonderful experience !

Andrea Grollet
29th Oct 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Nando gave me the best haircut I’ve had in years! Fantastic hairdresser and very skilled indeed!

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Great Experience

Ileen Sangster
29th Oct 2025
Team Member: Edna
5.0
Appointment verified by Phorest

Last minute appointment to ‘fix’ a bad cut.
Edna really listened to what I wanted, fixed the style and gave me exactly the blow dry I wanted.
I’ll be back!

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Blow dry

Melissa wilkinson
29th Oct 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Sabina did a great job blow drying my hair. I’m actually quite fussy as always normally get a very big blow out which I don’t really like so she really listened to what I wanted and gave me probably my favourite blow dry in years. She was also super nice and quick. Will definitely be only booking her in future. .

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Perfection

Jane london
29th Oct 2025
Team Member: Ashleigh
5.0
Appointment verified by Phorest

It’s a joyous occasion coming to RW. Everyone very friendly and a great haircut too.

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Response from Richard Ward Hair & Metrospa

Hello Jane,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that you had a joyful experience at the salon. We are also delighted to hear that you received a great haircut, as that is always our top priority.

We appreciate you taking the time to share your positive experience with others. It means a lot to us! We can't wait to see you again for your next haircut.

Warmly,
The team at Richard Ward Hair & Metrospa

Recent appointment

Jane Strathclyde
29th Oct 2025
Team Member: Megan
5.0
Appointment verified by Phorest

As always, very happy with the way Megan styles my hair.

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Response from Richard Ward Hair & Metrospa

Hello Jane,

Thanks for taking the time to leave us a review. We are thrilled to hear that you are always happy with Megan's styling! She is definitely a skilled and talented member of our team.

We appreciate your kind words and value your loyalty to our salon. Your feedback means a lot to us and it motivates us to continue providing top-notch services.

Looking forward to seeing you again soon.

Warmest regards,
The Team at Richard Ward Hair & Metrospa

Wonderful experience

Anonymous
28th Oct 2025
5.0

Fiona was very friendly and informative fantastic haircut and blow dry. Thomas did my colour and I was really happy with his suggestions and the colour. Will definitely be coming back.

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Response from Richard Ward Hair & Metrospa

Dear Reviewer,

Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you had a fantastic experience with us and that both Fiona and Thomas were able to provide you with exceptional services. We always strive to create a friendly and informative atmosphere in our salon, and we are delighted that you felt that during your visit.

We are also glad to hear that you were happy with your haircut and colour. Our team takes great pride in their work, and it means a lot to us that their suggestions and skills met your expectations.

It was a pleasure meeting you, and we cannot wait to welcome you back for your next appointment at Richard Ward Hair & Metrospa.

Best regards,

The team at Richard Ward Hair & Metrospa.

Beautiful stylist

Katie
28th Oct 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

I have been coming to the salon for over two decades and after every visit I receive compliments on my cut and colour. Fiona is an incredibly skilled stylist and listens to what I’d like, but is also happy to advise. I wouldn’t go anywhere else.

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Response from Richard Ward Hair & Metrospa

Hey Katie,
thank you for your lovely review! We're so happy to hear that you've been a loyal customer for over two decades and that you always receive compliments on your hair after visiting us.

We're glad Fiona has been able to provide you with such great cuts and colors, and that she takes the time to listen to your preferences and give advice.

We appreciate your loyalty and hope to continue providing you with top-notch services.

Take care!

The team at Richard Ward Hair & Metrospa

Always great

Christopher Johnson
28th Oct 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

Always a great haircut and Fiona’s conversation is always fun

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Response from Richard Ward Hair & Metrospa

Hi Christopher,

Thank you for your lovely review! We are so pleased to hear that you enjoyed your haircut with us and had a great time chatting with Fiona. Our team always strives to provide not just fantastic hair services, but also a fun and friendly atmosphere for our clients.

We appreciate your kind words and look forward to seeing you again at our salon. Have a wonderful day!

Best regards,
The Team at Richard Ward Hair & Metrospa

Outstanding professional with a true passion for hair

Charlie Birch
27th Oct 2025
Team Member: Elettra
5.0

Elettra is absolutely outstanding! I was a little nervous as my hair had really got out of hand, but she instantly put me at ease. She listened carefully to my ideas and also offered fantastic suggestions of her own. It’s clear she’s truly passionate about what she does, and an incredibly talented stylist. This is genuinely the best cut I’ve ever had. I can’t recommend her highly enough – she’s amazing.

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Response from Richard Ward Hair & Metrospa

Hi Charlie,

Thank you for taking the time to write such a glowing review about your experience at our salon. We are thrilled to hear that you had a fantastic time with Elettra and that she was able to put you at ease during your visit.

We take great pride in having a passionate and talented team here at Richard Ward Hair & Metrospa.

Thank you for trusting us with your hair, and we hope to see you again soon for another fabulous cut. Take care and stay safe!

The team at Richard Ward Hair & Metrospa.

Hair

Alex
26th Oct 2025
Team Member: Nando
5.0

Love Nando!

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Response from Richard Ward Hair & Metrospa

Hi Alex,
Thanks for leaving a review about your experience at our salon. We are so happy to hear that you loved your visit with us! Nando is a valued member of our team and we will be sure to pass along your kind words to him. We strive to provide a great service and we are glad to know that it was reflected in your visit. We hope to see you again soon for another great experience.
Warm regards,
The team at Richard Ward Hair & Metrospa

Hair cut

Judi palmer
25th Oct 2025
Team Member: Tommy
5.0

Tommy is a fantastic stylist - has always given me great advise and his cutting style is superb

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Response from Richard Ward Hair & Metrospa

Dear Judi,

Thank you so much for your lovely review! It means a lot to us that you have had such a positive experience with Tommy. We're glad to hear that his advice has been helpful and that you are happy with his cutting style. We will be sure to pass on your kind words to him.

We hope to see you at our salon again soon.

Best wishes,
The Team at Richard Ward Hair & Metrospa

Great hair cut and blow dru

Miranda Woodruff
25th Oct 2025
Team Member: Elettra
4.5
Appointment verified by Phorest

So happy with my haircut and blowdry, thank you!

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Response from Richard Ward Hair & Metrospa

Hi Miranda,
Thank you so much for the lovely review! We're thrilled to hear that you are happy with your recent haircut and blowdry. It means a lot to us that you took the time to leave us this feedback.
We look forward to seeing you again soon for your next appointment.
Best,
The team at Richard Ward Hair & Metrospa

Blow dry

Mia
25th Oct 2025
Team Member: Emily
5.0

This is the first time Emily did my hair and I was extremely satisfied with her professionalism.

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Response from Richard Ward Hair & Metrospa

Dear Mia,

Thank you so much for taking the time to leave a review about your experience at Richard Ward Hair & Metrospa. We are thrilled to hear that your first visit with Emily was a success and that you were pleased with her professionalism.

At Richard Ward Hair & Metrospa, we strive to provide our clients with top-notch service and we are delighted that Emily was able to deliver that for you. Your satisfaction is our number one priority and we are so grateful to have exceeded your expectations.

We appreciate your kind words and we hope to see you back at the salon soon! Thank you again for choosing Richard Ward Hair & Metrospa.

Best regards,
The Team at Richard Ward Hair & Metrospa

Excellent every time

Anonymous
25th Oct 2025
Team Member: Karen
5.0
Appointment verified by Phorest

I first started going to Karen after a disastrous haircut at uni. Karen worked their magic and has turned my hair around. Karen has my complete trust and I always walk out feeling like a million dollars and knowing that it will grow out well, and that with each appointment my expectations continue to be exceeded. I cannot recommend Karen more highly. A delight to spend time with and a top class hair stylist

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Response from Richard Ward Hair & Metrospa

Dear reviewer,

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that Karen has been able to work their magic and turn your hair around. We pride ourselves on our talented team of stylists, and it's wonderful to know that Karen has your complete trust.

We're delighted that you always leave feeling like a million dollars and that your expectations continue to be exceeded with each appointment. Our goal is to make our clients feel confident and satisfied with their hair, and it's great to see that we're on the right track.

Thank you for recommending Karen and for your kind words about their skills and personality. We couldn't agree more that they are a true delight to spend time with and a top-class hair stylist.

We appreciate your support and hope to see you at Richard Ward Hair & Metrospa again soon.

Best,
The team at Richard Ward Hair & Metrospa

experience at Richard Ward with Robert

France Hamilton
24th Oct 2025
Team Member: Robert
5.0
Appointment verified by Phorest

He was absolutely excellent. We discussed the style and possible amendments. His recommendations were very useful. He cut my hair as we had agreed. Robert is very likeable and the whole experience was very agreeable. The salon is a restful friendly place.

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Response from Richard Ward Hair & Metrospa

Hi France,

Thank you so much for taking the time to leave a review for us. We are thrilled to hear that you had an excellent experience at our salon with Robert. We are glad that he was able to provide great recommendations and cut your hair exactly as you had discussed. We strive to create a friendly and comfortable atmosphere for all of our clients, and we're happy that you found our salon to be just that. We look forward to welcoming you back for another visit in the future.

Best wishes,
The team at Richard Ward Hair & Metrospa

Mrs

Marivi Lorente
24th Oct 2025
Team Member: Adolfo
4.5
Appointment verified by Phorest

Fantastic

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Response from Richard Ward Hair & Metrospa

Dear Marivi,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fantastic experience at our salon.
Our team works hard to provide excellent hair and spa services, and it's always wonderful to know that our efforts are appreciated, you should expect nothing less as you always see our salon directors Adolfo or Nando, please remember beneath them are another 7 tiers of fantastic stylists who obviously are charged out at lower price points so we hopefully have stylists here to suit everyone's budget.
We would love to see you again soon, and don't hesitate to let us know if there's anything else we can do to make your visit even better.
Warmly,
The team at Richard Ward Hair & Metrospa

Leave feeling revitalised

Edana Morrell
24th Oct 2025
Team Member: Robert
5.0
Appointment verified by Phorest

Always get an excellent cut and blow dry from Robert.

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Response from Richard Ward Hair & Metrospa

Hi Edana, thank you so much for leaving us this lovely review. We are thrilled to hear that you always receive an excellent cut and blow dry from Robert. We take pride in our team's skills and it means a lot to us when our clients are happy with their experience. We appreciate your support and look forward to welcoming you back for another great hair day. Take care! The Team at Richard Ward Hair & Metrospa.

Amazing!

Henrietta Thomas
24th Oct 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

Thank you so much for an amazing pedicure and beautician appointment. Thank you for fitting me in and for your kind attention to all of it.

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Response from Richard Ward Hair & Metrospa

Hi Henrietta,

Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon and that you enjoyed your pedicure and beautician appointment. It was our pleasure to fit you in and it makes us happy to know that you felt well taken care of during your time with us.

We appreciate your support and we hope to see you again soon for another relaxing and enjoyable visit. Have a wonderful day!

Best wishes,
The team at Richard Ward Hair & Metrospa

Perfect

Anonymous
24th Oct 2025
Team Member: Caterina
5.0

Perfect

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Response from Richard Ward Hair & Metrospa

Dear valued reviewer,

Thank you so much for taking the time to leave such a lovely review! It means a lot to us to know that you had a perfect experience at our salon.

Our team takes great pride in providing exceptional services and we are thrilled to hear that you were satisfied with your visit. We hope to continue exceeding your expectations in the future.

If there is anything else we can do for you, please don't hesitate to let us know. We look forward to seeing you again soon!

Warm regards,
The team at Richard Ward Hair & Metrospa

My haircut with Cristiano

Ursula
23rd Oct 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

Amazing! Will be back in 6 weeks time or so.

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Response from Richard Ward Hair & Metrospa

Hi Ursula,

Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience at our salon. We can't wait to see you again in 6 weeks for another fabulous visit.

Take care and have a lovely day,

Team at Richard Ward Hair & Metrospa

Mrs

Anonymous
23rd Oct 2025
5.0

Excellent

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Response from Richard Ward Hair & Metrospa

Hi there!

Thank you so much for taking the time to leave such a lovely review for our salon. We are thrilled to hear that you had an excellent experience with us. Our team works hard to provide top-notch services and it is always rewarding to receive positive feedback.

We are glad to know that you were impressed by the quality of our services and we hope to see you again soon. Thank you for choosing our salon and supporting our team. Your satisfaction is our top priority.

Warm regards from the team at Richard Ward Hair & Metrospa.

Great experience!

Jocelyne Sennett
23rd Oct 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Sabina dried and styled my hair perfectly

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Response from Richard Ward Hair & Metrospa

Hi Jocelyne, we are thrilled to hear that you had a perfect drying and styling experience with Sabina! Our team takes great pride in providing exceptional services to our clients and it's wonderful to know that Sabina met your expectations. We hope to see you again soon for your next hair appointment. Thanks for taking the time to leave us a review! Take care, Team at Richard Ward Hair & Metrospa

Excellent

Shirley Radcliffe
22nd Oct 2025
Team Member: Nando
5.0
Appointment verified by Phorest

Nando is as charming as ever. So is Nick at the bar. And so is Nando’s new assistant Arthur.

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Response from Richard Ward Hair & Metrospa

Hi Shirley, thank you so much for taking the time to write such a lovely review of your recent visit to our salon. We're delighted to hear that our team members, Nando, Nick and Arthur, provided you with such charming and friendly service. We are lucky to have such dedicated team members who truly care about our clients' experiences. We look forward to seeing you again soon for your next visit. Best wishes from the team at Richard Ward Hair & Metrospa.

Amazing

Mia reeves
22nd Oct 2025
Team Member: Kelly
5.0
Appointment verified by Phorest

Kelly was amazing, transformed my hair I love it and she got spot on to what I wanted. I would highly recommend Kelly to anyone!

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Response from Richard Ward Hair & Metrospa

Hi Mia reeves,

Thank you so much for taking the time to leave a kind review! We're thrilled to hear that Kelly was able to transform your hair and give you the look you wanted. We'll be sure to pass on your praise to her.

We're always happy to hear recommendations, so thank you for that as well. We truly appreciate your support and look forward to seeing you again soon.

Best wishes from the team at Richard Ward Hair & Metrospa.

Best salon !

Anonymous
22nd Oct 2025
5.0

Joey is the nicest guy and a fantastic hairstylist.

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Response from Richard Ward Hair & Metrospa

Hi there!

Thank you so much for leaving such a lovely review! We're thrilled to hear that you had a great experience with Joey and that you're happy with your new hairstyle.

We couldn't agree more - Joey is an absolute gem and we're lucky to have him as part of our team. We'll be sure to pass along your kind words to him.

Thank you again for taking the time to share your positive experience. We can't wait to see you again soon!

Warm regards,
The team at Richard Ward Hair & Metrospa

Best salon !

Anonymous
22nd Oct 2025
5.0

Joey is the nicest guy and a fantastic hairstylist.

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Response from Richard Ward Hair & Metrospa

Hello there,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you had a great experience with Joey and are happy with your new hairstyle. It's always a pleasure to hear positive feedback from our valued clients.

At Richard Ward Hair & Metrospa, our team takes great pride in providing excellent services to our clients, and we are so glad that Joey was able to meet your expectations.

We truly appreciate your support and look forward to welcoming you back to our salon in the future. Have a great day!

Sincerely,
The Team at Richard Ward Hair & Metrospa

Cut

Caroline Playne
22nd Oct 2025
Team Member: Elettra
4.5
Appointment verified by Phorest

Always a joy and Electra always cuts my hair well x

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Response from Richard Ward Hair & Metrospa

Hi Caroline,

Thanks for taking the time to leave us a review. We're so glad you had a great experience with Electra and loved your new haircut! We'll be sure to pass along your kind words to her. We always strive to provide the best service for our clients, and we're happy to hear we succeeded.

Having just checked it out, we totally agree with your private feedback. Thank you for mentioning it.

Thanks again for choosing us. See you at your next appointment! Take care from the team at Richard Ward Hair & Metrospa.

Gilbertson

Doug
22nd Oct 2025
Team Member: Joey
5.0
Appointment verified by Phorest

Greatest

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Response from Richard Ward Hair & Metrospa

Dear Doug,

Thank you so much for taking the time to leave us such kind words about your experience at our salon. We are thrilled to hear that you had a great time with us.

It's wonderful to know that you felt pampered and taken care of by our team. We strive to provide top-notch service to all of our clients and it sounds like we succeeded in your visit.

We look forward to the opportunity to serve you again in the future and continue to provide you with exceptional hair and spa treatments.

Best regards,
The Team at Richard Ward Hair & Metrospa

Haircut

Charlotte Piper
21st Oct 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

Thank you am thrilled with my haircut. Johnathan is lovely and cut my hair exactly as I wanted!

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Response from Richard Ward Hair & Metrospa

Hi Charlotte,

Thank you so much for your lovely review! We're delighted to hear that you were thrilled with your haircut by Johnathan. We're lucky to have him as a part of our team.

We believe that communication is key, so it's great to hear that he was able to cut your hair exactly as you wanted. We pride ourselves on taking the time to listen to our clients and understanding their needs.

Thank you for choosing our salon and we look forward to seeing you again soon!

Warmly,
The Team at Richard Ward Hair & Metrospa

Lovely Blowdry

Maha Al Sulaimani
20th Oct 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

I really enjoyed my Blowdry and the hair looks amazing
Really Glossy and Healthy
A thank you to Shelly for the lovely attitude as well as the color done so professionally
Another Thank you to Pia for the great manicure

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Response from Richard Ward Hair & Metrospa

Hi Maha, thank you for taking the time to leave such a wonderful review for our salon.
We are thrilled to hear that you enjoyed your recent visit and that Shelly and Pia provided exceptional services. We take great pride in providing a friendly and professional atmosphere for our clients.
It's great to hear that your hair looks glossy and healthy, and your manicure turned out great. We will definitely pass along your kind words to Shelly and Pia.
Thank you again for choosing our salon. We look forward to seeing you again soon.
Best, the team at Richard Ward Hair & Metrospa.

Very happy

Anonymous
19th Oct 2025
5.0

I am very happy with the Haircut done by Richard Guard

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Response from Richard Ward Hair & Metrospa

Hi there,

Thank you for taking the time to leave us a review! We're delighted to hear that you are happy with your haircut done by Richard. We will be sure to pass along your compliments to him.

At Richard Ward Hair & Metrospa, our team strives to provide top-notch services and create a positive experience for our clients. It's wonderful to know that we were able to meet your expectations.

We hope to see you again soon for another great experience at our salon. Thank you for choosing us.

Best regards,
The team at Richard Ward Hair & Metrospa

Cristiano is wonderful

Wulfie
18th Oct 2025
Team Member: Cristiano
5.0
Appointment verified by Phorest

10/10, Cristiano took the time to understand the type of thing I was going for, but then also gave advice on how he’d do it. End result was excellent & he’s also charming throughout.

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Response from Richard Ward Hair & Metrospa

Hi Wulfie,

Thank you so much for leaving such a kind review for us! We are thrilled to hear that Cristiano was able to understand your desired look and provide helpful advice. We pride ourselves on our team's charm and are glad it added to your overall experience.

Customer satisfaction is our top priority, and we are delighted that you had an excellent end result. We truly appreciate your support and hope to see you again soon!

Best wishes,
The team at Richard Ward Hair & Metrospa

Fantastic colour

Nicky Hoffman
18th Oct 2025
Team Member: Alexander
5.0
Appointment verified by Phorest

Always love my visits to have my colour done ! Alexander is a master of his profession. So happy 😀

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Response from Richard Ward Hair & Metrospa

Hi Nicky!

Thank you so much for taking the time to leave such a lovely review. We're thrilled to hear that you always enjoy your visits to our salon for your hair colour appointments. Alexander truly is a master of his profession and we're lucky to have him on our team. We're glad that you are happy with the results and we hope to continue providing you with top-notch services in the future.

Take care and have a wonderful day!

The team at Richard Ward Hair & Metrospa

What do you mean! Hair cut

Carol Doyle
18th Oct 2025
Team Member: Denise
5.0

I am always happy to see Delta. I feel all is well with the world when I walk out with my hair looking prrfect

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Response from Richard Ward Hair & Metrospa

Dear Carol,

Thank you so much for taking the time to leave this lovely review. We are thrilled to hear that Delta has once again made you feel happy and confident with your hair. Making our clients feel happy and satisfied is always our top priority.

We will make sure to pass on your kind words to Delta and the rest of our team. We are glad to have played a small part in making your day a little brighter.

Thank you again for your positive feedback. We look forward to welcoming you back soon to our salon.

Best regards,

The team at Richard Ward Hair & Metrospa

Good stuff!

Lynn Jones
18th Oct 2025
Team Member: Denise
4.5
Appointment verified by Phorest

As always, I was very happy with my hair colour & styling by Denise.
My only complaint is that AMEX is no longer acceptable.

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Great stuff!

Lynn Jones
18th Oct 2025
Team Member: Denise
4.5
Appointment verified by Phorest

As always, I was very happy with my hair colour & styling by Denise. My only gripe is that AMEX is no longer accepted.

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Response from Richard Ward Hair & Metrospa

Hello Lynn,

Thank you for taking the time to leave a review! We are so glad to hear that you were happy with your hair colour and styling done by Denise. We will be sure to pass along your kind words to her.

We apologize for any inconvenience caused by the change in our payment methods. We no longer accept AMEX due to their upping of their rates well above the other card rates without any prior discussion with us, and sadly, as before, they refuse to negotiate their rates, as is usual with all other credit card companies. Once they do, we will consider accepting it again.

We appreciate your continued support, and we look forward to seeing you again at Richard Ward Hair & Metrospa.

Warmly,
The team at Richard Ward Hair & Metrospa

Haircut

Fiona Hentenaar
17th Oct 2025
Team Member: Karen
5.0
Appointment verified by Phorest

Excellent

Service
Value
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Response from Richard Ward Hair & Metrospa

Hi Fiona,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had an excellent experience at our salon and that you were satisfied with our services. Your satisfaction is our top priority and we are always happy to hear from happy customers like you.

We appreciate your kind words and look forward to welcoming you back for your next appointment. If there is anything else we can do to improve your experience with us, please do not hesitate to let us know. Your feedback is invaluable to us.

Take care and see you soon!

The team at Richard Ward Hair & Metrospa

Takes 20 years off!

Liz Graham
17th Oct 2025
Team Member: Patrick
4.5
Appointment verified by Phorest

Been coming to Patrick for many years. He intuitively knows how to cut to suit your face shape & age & leaves me feeling 20 years younger! He’s also an adorable human :)

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Response from Richard Ward Hair & Metrospa

Dear Liz Graham,

Thank you for taking the time to leave such a lovely review about your experience with Patrick at our salon. We are thrilled to hear that you have been coming to us for many years and that Patrick has continued to deliver exceptional haircuts for you. It's fantastic to know that he intuitively knows how to cut your hair to complement your face shape and leave you feeling rejuvenated. We couldn't agree more that he's an adorable human, and we are lucky to have him as a member of our team.

Thank you again for your kind words and for choosing our salon for your hair needs. It's always a pleasure to have you in our chair.

Warmly,
The team at Richard Ward Hair & Metrospa

Star Stylist Sonia!

Natalie
17th Oct 2025
Team Member: Sonia
5.0
Appointment verified by Phorest

If you’re looking for a friendly, talented stylist to transform your hair into the best version of itself - Sonia is your lady! My hair has changed in texture and thinned a lot as I’ve got older, but through Sonia’s clever placement of a few extensions (to give a bit more natural-looking volume) and contemporary cutting and styling skills - it now looks better than ever! Highly recommend.

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Response from Richard Ward Hair & Metrospa

Dear Natalie,

Thank you for your lovely review of Sonia at our salon. We are so pleased to hear that she was able to transform your hair into its best version and help you feel confident. We are proud to have talented stylists like Sonia on our team who are able to adapt to changes in hair texture and provide customized solutions for our clients.

We appreciate that you have taken the time to share your positive experience with us and highly recommend Sonia's services. We are glad she was able to give your hair a natural-looking volume and contemporary style. We look forward to welcoming you back to the salon for your next appointment.

Thank you for choosing our salon and trusting us with your hair.

Best regards,
The team at Richard Ward Hair & Metrospa

Super Mario

Tali
17th Oct 2025
Team Member: Mario
5.0
Appointment verified by Phorest

Best professional experienced person at the salon!
Artist with colors, highlights and cuts,
Find solutions for all types of hair and it’s long time experience made
Him 🔝 of the list!
The man ,called “super Mario”for a reason!
Also-don’t let him play though he has a big heart 😉

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Response from Richard Ward Hair & Metrospa

Hi Tali!
Thank you for your lovely review. We are so glad to hear that you had such a positive experience with one of our team members. Our "super Mario" definitely knows his stuff when it comes to hair and we are proud to have him on our team. We strive to provide top-notch services and it sounds like he delivered exactly that for you. We appreciate your support and patronage and look forward to seeing you again soon!
Best,
The team at Richard Ward Hair & Metrospa

Blowdry

Bernadette Mackilligin
16th Oct 2025
Team Member: Sabina
5.0
Appointment verified by Phorest

Sabrina was just amazing and dried and styled my hair just how I like it.

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Response from Richard Ward Hair & Metrospa

Dear Bernadette Mackilligin,

Thank you so much for your kind review! We are thrilled to hear that Sabrina took great care of you and provided you with the perfect style for your hair. She is truly talented and dedicated to making our clients happy.

We appreciate your feedback and will make sure to pass it on to Sabrina. We hope to see you again soon at our salon for another fabulous experience.

Best regards,
The team at Richard Ward Hair & Metrospa

luba Graf
16th Oct 2025
Team Member: Maddie
5.0
Appointment verified by Phorest

excelent !

Service
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Atmosphere
Response from Richard Ward Hair & Metrospa

Hi Luba,

Thank you so much for your wonderful review! We are delighted to hear that you had an excellent experience at our salon. We pride ourselves on providing top-notch services to all of our clients, and we are glad to hear that we met your expectations.

We are thrilled that you enjoyed your visit, and we hope to see you again in the future.

Thank you for choosing our salon for your hair and spa needs. Your satisfaction is our top priority.

Warmly,
The Team at Richard Ward Hair & Metrospa