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Serenity Hair & Beauty Rooms

4.92
2,400 reviews
46 - 47 High Street , Hastings, East Sussex, TN34 3EN
01424 444946
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About Services Reviews

About us

Choosing a new hair and beauty salon can be as daunting as choosing a new hair style! Here at Serenity in the heart of the Hastings Old Town we offer a warm and relaxed atmosphere with a professional team that are dedicated to ensure each and every client leaves fully satisfied and looking forward to their next visit, whether its they're first or hundredth. We are home to your entire hair and beauty needs. So whether you are treating yourself or a loved one you are sure to find the perfect treatment when you pay us a visit. We are all highly experienced and fully qualified stylists and beauty therapists who offer a professional, creative service and will listen and advise you either on a hair style, beauty treatment or a tanning session. Our team focuses on keeping customers looking good by knowing the latest trends, innovative treatments and experiences and using the best of our wide range of products. Years down the line we have exceeded many of our salons ambitions by tripling our clientele, expanding our premises and winning ‘Salon of the Year’ three times throughout our years of business.
• Free Wi-Fi
• Complimentary fringe maintenance
• Gift vouchers available
• Complimentary head massage with all hair washes
• 10% NHS discount on all hair and beauty treatments
• Complimentary refreshments
• With all pedicures we offer a complimentary massage on our Spa recliner chairs
• Home care advice available with every service/treatment
• Complimentary colour and cutting consultations

Read more...

Opening hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday Closed
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 18:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body

Reviews

4.92
2,400 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Eyelash tint

Anonymous
29th Sep 2023
Team Member: Ellinor
5.0

Always so lovely to have an appointment with Ellinor! She takes such care over everything she does. Never disappointed!

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you're happy with your experiences with us and look forward to seeing you next time :) x

Fabulous hair trim

Nikki Ripley
29th Sep 2023
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

As always, everyone is so friendly and professional. Vicky always achieves what I want, will always talk through your ideas. You are never rushed . The young lady who washed my hair gave an excellent head massage.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Nikki, we're really pleased you're happy with your hair and experience and look forward to seeing you next time :) x

Mark is brilliant

Barbara Denman
27th Sep 2023
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

As always, knows exactly what I and my hair need: a relaxing time for me; superb shape, colour and gloss for my hair.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your great review Barbara, we are so happy you're pleased with your hair and enjoy a relaxing time whilst you visit us. Look forward to seeing you next time :) x

A great hair style

Joanna Giles
25th Sep 2023
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

I had a very good cut and style.
Very happy.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Joanna. We are really pleased that you're happy with your hair and look forward to seeing you next time :) x

Perfect

Carol Sellicks
23rd Sep 2023
Team Member: Ellinor
4.5
Appointment verified by SaloniQ Software

A really good back cleanse & massage , great value, highly recommended

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Carol. We're really pleased you're happy with your experience and look forward to seeing you again :) x

Innolux hair treatment

Sara Harvitkar
23rd Sep 2023
5.0
Appointment verified by SaloniQ Software

Beth is a very talented and friendly professional. My hair that felt like it was beyond repair looks and feels lovely, I had a wonderful time in the inviting atmosphere and felt very welcome by staff's caring attention. Thank you.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Sara. We're really pleased you're happy with how your hair is feeling and look forward to seeing you next time :) x

Mrs

Karen Roskell
23rd Sep 2023
Team Member: Vicky
4.0
Appointment verified by SaloniQ Software

Vicky did a great haircuts usual, will miss her when she goes on Maternity leave

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Karen. We're really pleased you're happy with your haircut and look forward to seeing you again soon :) x

Perfection

Stephanie Stephenson
19th Sep 2023
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

The best hair cutter in Hastings!

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your great review! We are really pleased you're happy with your hair and you enjoy your experiences with us. We look forward to seeing you again :) x

Highly recommend

Sarah Ridgway
16th Sep 2023
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Great colour and cut. Michael knows his stuff, wouldn't go anywhere else.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your great review Sarah! We are really pleased you're happy with your hair and you enjoy your experiences with us. We look forward to seeing you again :) x

Thanks Abbie

Lulu Rafique
15th Sep 2023
Team Member: Abbie
5.0
Appointment verified by SaloniQ Software

Another lovely appointment. Abbie knows me (and my hair!) so well- I always leave with exactly what I wanted. The head massage is great too!!

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Lulu, we're so pleased to hear you're happy with your hair and experiences with us and look forward to seeing you next time :) x

New venture

Carole Brace
15th Sep 2023
5.0
Appointment verified by SaloniQ Software

Lovely, friendly staff and a great haircut

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Carole, we are so pleased you're happy with your hair and look forward to seeing you next time :) x

Pamper

Sloane Phillips
14th Sep 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Pedicure, eyelash lift and tint followed by full body massage with Elinor! Friendly and chatty as ever and an amazing massage! Very relaxed

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Sloane, we are so pleased you enjoyed your pamper with us and look forward to seeing you again :) x

Satisfaction

Liz Dinmore
12th Sep 2023
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

Had T Section and cut today.
Always happy with the outcome.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Brilliant

Jenny Roth
9th Sep 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

I enjoy going every time always made to feel welcome there is always a friendly atmosphere thank you Ellinor

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

True pampering

Madaline Iddison
8th Sep 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Ellinor was super welcoming and friendly. Offered me sound advice and a truly professional service.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Wash&haircut

Micheal Birkett
7th Sep 2023
Team Member: Michael
4.5
Appointment verified by SaloniQ Software

Good professional experience overall.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Highlights

Pat Williams
7th Sep 2023
Team Member: Vicky
4.5
Appointment verified by SaloniQ Software

Fantastic as usual

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Professional service

Dee Harvey
6th Sep 2023
Team Member: Abbie
5.0

Another excellent cut, thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Restyle and rescue

Melody Brown
5th Sep 2023
Team Member: Abbie
5.0
Appointment verified by SaloniQ Software

Abbie is fabulous. Really talented and one of those rare hairdressers who does what you ask for and not what they think is best.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Hair service

Anonymous
4th Sep 2023
Team Member: Michael
4.5

Always a pleasure thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Great service

Christine Fitzpatrick
2nd Sep 2023
Team Member: Abbie
5.0
Appointment verified by SaloniQ Software

As always lovely service with a smile, great shop for a little me time

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Fabulous,,,

Sally Grainger
2nd Sep 2023
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

… is how I look and feel after my appointment with Michael today.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Balayage

Leila Goodwin
31st Aug 2023
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

Absolutely amazing she took in all my ideas and created a real masterpiece

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Change of stylist

Tracey Mitchell
31st Aug 2023
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

I was seeing Lia for the first time since Kolina left. I was anxious but Lia soon had me relaxing.
Her treatment of your hair is very soft and gentle. I felt a million dollars when I left.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Pedicure

Tina Mccaffrey
25th Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

The lovely Ellinor really knows how to pamper feet . I thoroughly recommend her.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Tina. We're really pleased you enjoyed your experience with us and look forward to pampering you next time :) x

Very happy with my haircut and Serenity team

Jane Lawson
25th Aug 2023
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

Lia gave me a wonderful cut today, my hair is very long and it was just hanging there and annoying me.
Lia has shaped it and made it move beautifully. It’s still long , but she cut lovely layers and framing round the face. Just what I wanted. Also very peaceful and enjoyable experience. Highly recommended.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Back wax

Daren Drew
24th Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Another professional service by Elinor many thanks….

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

A wonderful day of indulgence!

Jill Fenton
22nd Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

A massage that took me to a deep level of relaxation, toe nails and finger nails that look so pretty and my lovely neat eyebrows! Thank you Ellinoor, I have been truly spoilt today!

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Fringe trim

Dee Rees
22nd Aug 2023
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

A quick visit, but as always with Vicky, done perfectly. Thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Lovely pedicure at Serenity today

Jo Pavitt
22nd Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

I had a lovely pedicure today carried out by Ellinor. She is very experienced & has a nice approach & therapeutic technique. It was very relaxing. I can recommend it.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Great Holiday Nails

Gill Ramsay
22nd Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Elinor takes such care when doing your nails so there is always an excellent result. I had gel on both hands and feet and nearly 3 weeks later, cannot believe how glossy and good they still look, despite spending 2 weeks in very hot Cyprus with trips to the beach and swimming in the sea!

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Haircut

Anonymous
21st Aug 2023
Team Member: Michael
5.0

Michael cuts hair extremely well, he is very professional, friendly and timely. Highly recommended.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Great colour!

Angela Pell
21st Aug 2023
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Lovely colour and fringe trim today with Michael - such a friendly salon and very time efficient (as I am always on the clock! ) Thanks.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Wonderful

Helen Clare Hamilton
18th Aug 2023
Team Member: Abbie
5.0

I received a great haircut which suits me and enjoyed Abbie’s company & skills !
Also Kim gave me a good pedicure and a great foot & lower leg massage

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we're really pleased you enjoyed your experience with us and look forward to seeing you next time :) x

Superb !

Zohar
15th Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

As always, had a perfect session with Elinor. Super happy.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we really appreciate your feedback and look forward to seeing you next time :) x

Cut & Blowdry

Gillian Fountain
14th Aug 2023
Team Member: Abbie
5.0
Appointment verified by SaloniQ Software

Really pleasant appointment. Abbie was professional and very friendly. She really gave me an excellent cut and blow-dry. Definitely staying with her.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review, we really appreciate your feedback and look forward to seeing you next time :) x

Back Wax

Richard Graham
14th Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Ellinor was punctual, friendly and considerate.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Richard, we really appreciate your feedback and look forward to seeing you next time :) x

Very Nice

Vee Duggan
14th Aug 2023
Team Member: Ellinor
5.0

As always I am greeted with a friendly smile and I'm always delighted with my hair. They also take the trouble to phone my son to collect me too. Thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Vee. We're really pleased you're happy with your hair and it's no trouble at all! We look forward to seeing you next time :) x

Root Tint

Lesley Piper
14th Aug 2023
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

Always very happy how Lia does my Hair great job Happy customer keep coming back Thankyou so much Lia

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Lesley. We're really pleased you're happy with your hair and look forward to seeing you again next time :) x

Feeling fabulous!

Jenny Perrault
11th Aug 2023
Team Member: Abbie
5.0
Appointment verified by SaloniQ Software

Fantastic advice and cut from Abbie, love love love it!

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Jenny. We're really pleased you're happy with your hair and look forward to seeing you next time :) x

Amazing!

Bianca Bueno
10th Aug 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Elinor is an amazing beauty therapist! She is extremely professional and friendly.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Fabulous

Trisha Napier
5th Aug 2023
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

Mark is a delightful human being and fantastic stylist. Couldn’t be happier x

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Blonde refresh

Millie Mitchell
2nd Aug 2023
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

This is the second time I have had my hair done by Vicky and I’ve been impressed both times! She really listened to everything I asked for and the results were even better than I expected! Thanks Vicky :)

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Sernity

Anonymous
31st Jul 2023
5.0

Wonderful service and lovely salon, thoroughly recommend.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Always love coming here

Holly Knight
28th Jul 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Elinor is fantastic, the best masseuse I've ever had. I always leave feeling completely relaxed and better than when I came in, she really has a knack at gently getting my knits out - turns out her brows are great too! Ashleigh has looked after me for the last 18 months and was the only hairdresser/beautician I trusted, she's worked wonders with my hair/brows/eyelashes and is a genuinely lovely person. I was worried about her going on maternity but today Leah has done my hair to the same great standard, with a new little twist. The whole team are fab, can't recommend you highly enough.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Holiday lashes

Trisha Sharrod
28th Jul 2023
5.0
Appointment verified by SaloniQ Software

Wonderful experience, my first time but the beautician was very friendly and made me feel at ease and my lashes look great too

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Lashes

Danielle Hedencrona
27th Jul 2023
Team Member: Ellinor
5.0
Appointment verified by SaloniQ Software

Everyone is so professional and personable. I have been going for months and am always really pleased with the results.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Hair cut and blow

Margaret Tuohy
24th Jul 2023
Team Member: Vicky
5.0
Appointment verified by SaloniQ Software

I showed Vicky of a style I liked she was very helpful explaining that my hair will not be exactly like due to my hair type and showed me how it may turn out . I was perfectly happy with the outcome it’s better than I expected so very happy indeed.

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you so much for your kind review Margaret, we are really pleased you are happy with your new hairdo and look forward to seeing you again :) x

Beautiful Salon

Ester Sefaah
24th Jul 2023
Team Member: Michael
5.0
Appointment verified by SaloniQ Software

Thank you for a wonderful service from start to finish …

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Hair cut

Karen Roskell
22nd Jul 2023
Team Member: Vicky
4.0
Appointment verified by SaloniQ Software

Was very pleased as usual with Vicky, she is a great stylist

Service
Value
Result
Cleanliness
Atmosphere
Response from Serenity Hair & Beauty Rooms

Thank you for your kind review! We're really pleased you enjoy your experiences with us and look forward to seeing you again :) x

Leave a review »
About us

Choosing a new hair and beauty salon can be as daunting as choosing a new hair style! Here at Serenity in the heart of the Hastings Old Town we offer a warm and relaxed atmosphere with a professional team that are dedicated to ensure each and every client leaves fully satisfied and looking forward to their next visit, whether its they're first or hundredth. We are home to your entire hair and beauty needs. So whether you are treating yourself or a loved one you are sure to find the perfect treatment when you pay us a visit. We are all highly experienced and fully qualified stylists and beauty therapists who offer a professional, creative service and will listen and advise you either on a hair style, beauty treatment or a tanning session. Our team focuses on keeping customers looking good by knowing the latest trends, innovative treatments and experiences and using the best of our wide range of products. Years down the line we have exceeded many of our salons ambitions by tripling our clientele, expanding our premises and winning ‘Salon of the Year’ three times throughout our years of business.
• Free Wi-Fi
• Complimentary fringe maintenance
• Gift vouchers available
• Complimentary head massage with all hair washes
• 10% NHS discount on all hair and beauty treatments
• Complimentary refreshments
• With all pedicures we offer a complimentary massage on our Spa recliner chairs
• Home care advice available with every service/treatment
• Complimentary colour and cutting consultations