Serenity Hair & Beauty Rooms

46 - 47 High Street , Hastings, East Sussex, TN34 3EN

About us

Serenity Hair and Beauty Rooms is situated in the heart of Hastings Old Town.

We are an award-winning L'Oréal flagship salon with a team of friendly, attentive professionals trained in hairdressing and a range of beauty treatments.

We stock the luxury skincare brand Elemis, so why not come and indulge with a treatment in our spa room in this sea-side town?

We pride ourselves on high levels of customer service and have won many awards, including "salon of the year" three times. The Serenity team are looking forward to helping you achieve all your hair and beauty requirements.

Read more...

Opening hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday Closed
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 18:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body

Reviews

4.92
2,496 verified reviews
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Value
Result
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Atmosphere
Filter by rating

Hair style

Joanna Giles
12th Feb 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Lizzy is a warm friendly and excellent stylist. She listened and gave me a lovely style.

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Response from Serenity Hair & Beauty Rooms

Hi Joanna,

Thank you so much for taking the time to write this lovely review! We're glad to hear that you had such a positive experience with Izzy at our salon.

Our team here at Serenity Hair & Beauty Rooms always strives to listen to our clients' needs and provide them with the best services possible. It's wonderful to hear that Izzy was able to give you a lovely style that you are happy with.

We truly appreciate your kind words and hope to see you again soon for another visit. Thank you for choosing our salon and for being such a valued client.

Best,
The Serenity Hair & Beauty Rooms Team

Thank you

Lucy Colwell
12th Feb 2026
Team Member: Kim
5.0
Appointment verified by SaloniQ Software

Having my legs waxed with Kim was a holistic experience for me this morning. I hadn’t been for ages and wanted to talk about a couple of changes in my body as I am now post menopause- she was reassuring , professional, kind and made me remember why it’s good to spend a bit of time on self care. I came away feeling sooo much better

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Response from Serenity Hair & Beauty Rooms

Hi Lucy,

Thanks for leaving this lovely review about your experience at our salon. We're happy to hear that you enjoyed your leg waxing session with Kim and felt it was a holistic experience for you. We understand that discussing changes in our bodies can be a sensitive topic, especially post menopause, and we're glad to know Kim was able to provide you with reassurance, professionalism, and kindness.

At Serenity Hair & Beauty Rooms, we believe that self-care is important and we're glad to hear that your time with us made you remember that. We hope you continue to feel good after your visit and look forward to seeing you again soon.

Best wishes,

The Serenity Hair & Beauty Rooms team

Great colour ans cut

Nicky Pharoah
9th Feb 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Izzy cut and coloured my hair today and she did an amazing job. She listens and cares about what you want. Highly recommend.

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Response from Serenity Hair & Beauty Rooms

Hi Nicky,

Thank you so much for leaving us a review! We're thrilled to hear that Izzy did an amazing job on your hair and that she truly listened to your desires. We pride ourselves on our stylists' ability to create personalized and beautiful looks for our clients.

We appreciate you recommending us and we hope to have the pleasure of serving you again in the future.

Warmly,

The team at Serenity Hair & Beauty Rooms

Massage and Facial

Marie Hardie
8th Feb 2026
Team Member: kathryn
5.0
Appointment verified by SaloniQ Software

Such a relaxing massage and facial. Everything was calming and professional—exactly what I needed.

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Response from Serenity Hair & Beauty Rooms

Hi Marie,

Thanks so much for taking the time to leave us a review! We are thrilled to hear that you had a relaxing and professional experience at our salon. We strive to create a calm and tranquil atmosphere for all of our clients.

We are glad to hear that our massage and facial services met your expectations and provided you with the relaxation you needed. We value your feedback and it means a lot to our team. Thank you for choosing our salon for your beauty needs.

Best,
The Serenity Hair & Beauty Rooms team

Hair cut and blow dry

Kate Pite
7th Feb 2026
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

So pleased with my hair cut thank you! Lia is highly skilled and reassuring, suggested what would look good while also really listening to what the customer is after too. The whole salon experience was really relaxing and put me at ease.
Thank you!

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Response from Serenity Hair & Beauty Rooms

Dear Kate,

Thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear that you were pleased with your hair cut and that Lia was able to make your experience at our salon both enjoyable and relaxing.

Our team takes great pride in not only providing high-quality services, but also in truly listening to our customers' wants and needs. We're glad that you felt heard and taken care of during your visit.

We appreciate your kind words and will be sure to pass them along to Lia. We hope to welcome you back to our salon soon.

Warmly,
The team at Serenity Hair & Beauty Rooms

Colour

Anonymous
6th Feb 2026
5.0

Lia is brilliant, friendly and professional. Really happy with my colour.

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Response from Serenity Hair & Beauty Rooms

Hi there,

Thank you so much for taking the time to leave a review for us! We are delighted to hear that you had a great experience at our salon and that Lia was able to provide you with friendly and professional service. We always strive to ensure our customers feel comfortable and satisfied with their treatments.

We are also thrilled to hear that you are happy with your colour! It means a lot to us that you are pleased with the results.

We hope to see you again soon and provide you with another fantastic experience.

Best wishes,
The team at Serenity Hair & Beauty Rooms

Swedish Massage

Mrs Coleman
6th Feb 2026
Team Member: kathryn
5.0
Appointment verified by SaloniQ Software

A wonderful experience
Utterly relaxing … the skill of the therapist was excellent.
Myself and my daughter have already rebooked for next time.

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Response from Serenity Hair & Beauty Rooms

Dear Mrs. Coleman,

Thank you so much for taking the time to write such a lovely review about your experience at our salon. We are thrilled to hear that you found it utterly relaxing and that you were impressed by the skill of our therapist. It means a lot to us that you and your daughter have already rebooked for your next visit.

It's always a pleasure to have such kind and satisfied customers like you. We strive to provide the best service and ensure that our clients leave feeling pampered and rejuvenated. We can't wait to welcome you both back for your next pampering session.

Thank you again for choosing our salon and for your kind words. We truly appreciate it.

Best wishes,

The team at Serenity Hair & Beauty Rooms

Great experience all round

Rozzy Wyatt
6th Feb 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

From walking through the door to leaving fully 'done' I had a very warm, welcoming and professional service. Izzy was lovely, and careful to understand exactly what I wanted, it being my first time there and a little overdue to have my colour done. I could tell from the way she placed the foils and the fineness of the strands that she was doing a fantastic job, and she was. I will be returning, maybe going a little lighter for the Spring now Izzy knows my hair! Thank you all - lovely salon.

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Response from Serenity Hair & Beauty Rooms

Dear Rozzy Wyatt,

Thank you for taking the time to leave us such a kind review. We are delighted to hear that you enjoyed your visit to our salon and that you were happy with the service provided by our stylist, Izzy. It is always our goal to provide a warm and professional experience for our clients.

We are glad that Izzy was able to understand your desired outcome and deliver it perfectly. We take pride in our attention to detail, and it is always a pleasure to know that our hard work is recognized and appreciated. We look forward to seeing you again and helping you achieve your desired look for the upcoming spring season.

Thank you once again for choosing our salon and for your lovely words. We cannot wait to welcome you back!

Warm regards,
The team at Serenity Hair & Beauty Rooms

Great cut and blow dry

Tracy Price
5th Feb 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Second appointment with Izzy and still just as impressed. Great haircut and blow dry , very happy.

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Response from Serenity Hair & Beauty Rooms

Hi Tracy,

Thank you for taking the time to leave us a review! We're so happy to hear that you were impressed with your second appointment at our salon, and that Izzy continues to give you a great haircut and blow dry. We strive to provide consistent and high-quality services, so it means a lot to us to hear positive feedback from our clients.

We appreciate your support and look forward to seeing you again soon!

Best,
The Serenity Hair & Beauty Rooms team

Excellent waxing treatment

Delia
3rd Feb 2026
Team Member: Kim
5.0

Kim is the best for waxing treatments. She is a perfectionist, misses nothing and the smooth end result is long lasting - a pleasant relaxed setting and someone who cares about what they do. Highly recommend.

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Response from Serenity Hair & Beauty Rooms

Dear Delia,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that Kim provided you with an excellent waxing experience. It means a lot to us that you noticed and appreciated her attention to detail and dedication to providing a high-quality service.

We are glad that you enjoyed our relaxed atmosphere and felt cared for during your time with us. We take pride in creating a peaceful and welcoming environment for all of our clients.

Thank you for your trust and recommendation. We are grateful to have you as a loyal customer and look forward to seeing you again soon!

Best regards,

The Team at Serenity Hair & Beauty Rooms

Great salon & lovely staff

Sam
31st Jan 2026
4.5

Love this salon, lovely people & fantastic hairdressing skills.

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Response from Serenity Hair & Beauty Rooms

Dear Sam,

Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you have had a great experience at our salon and that you appreciate our team's hairdressing skills. We take pride in providing exceptional service to all of our clients, and we're grateful for your kind words. We hope to see you again soon for your next hair and beauty appointment.

Warmly,
The team at Serenity Hair & Beauty Rooms

Feeling amazing

Anonymous
31st Jan 2026
5.0

Always happy when I come out, refreshed and looking good. Lia knows exactly what I like as soon as I come in. Thank you as always

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Response from Serenity Hair & Beauty Rooms

Hi there!

Thank you so much for your lovely review. We're thrilled to hear that you always leave our salon feeling refreshed and looking good. It's great to know that Lia always knows exactly what you like when you come in. We'll be sure to pass on your kind words to her.

We appreciate your continued support and look forward to seeing you again soon.

Best regards,
The team at Serenity Hair & Beauty Rooms

Excellent

Anonymous
30th Jan 2026
5.0

Excellent professional

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Response from Serenity Hair & Beauty Rooms

Dear valued customer,

Thank you so much for taking the time to leave such kind words about your experience at our salon. We are thrilled to hear that you found our services to be excellent and professional. Our team takes pride in providing top-notch hair and beauty services to all of our clients.

It is always a pleasure to receive positive feedback and we are grateful for your support. We work hard to ensure that every visit to our salon is a relaxing and enjoyable experience.

Thank you again for choosing our salon and for sharing your review with others. We look forward to seeing you again soon.

Warm regards,
The team at Serenity Hair & Beauty Rooms

Found a hairdresser

Mrs Jane Wilkinson
25th Jan 2026
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

First time here. Mark took his time , explaining everything he was doing. Fabulous service all around at the salon

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Response from Serenity Hair & Beauty Rooms

Dear Mrs Jane,

Thank you for your lovely review! We are so glad to hear that you had a fabulous experience at our salon. Our team takes great pride in delivering high quality service and we are delighted to hear that Mark made sure to explain everything during your visit.

We hope that this won't be your last time at our salon and that you will continue to visit us for all your hair and beauty needs. If you have any specific requests for your next visit, please do not hesitate to let us know.

Thank you again for choosing our salon and taking the time to share your kind words. We truly appreciate your support.

Warmly,

The team at Serenity Hair & Beauty Rooms

Very good

Grace Flynn
25th Jan 2026
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

Very good results, gives What you ask for and everyone makes you feel comfortable and welcome

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Response from Serenity Hair & Beauty Rooms

Dear Grace,

Thank you so much for your lovely review! We are happy to hear that you had a great experience at our salon. Our team takes pride in delivering the best results and making our clients feel comfortable and welcome.

We appreciate your trust in our services and we look forward to seeing you again soon. Thank you for being a part of our Serenity family!

Best regards,
The Serenity Hair & Beauty Rooms team

Cut and dry

Dawn Langan
24th Jan 2026
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

Reviewing this as an ex hairdresser myself, lia is excellent at cutting , very confident providing a nice clean neat cut , she listens to what you want and happy to discuss options details and offer advice , very happy !

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Response from Serenity Hair & Beauty Rooms

Hi Dawn,

Thank you for taking the time to leave us such a kind review! We are so glad to hear that you were happy with the service provided by Lia. We always strive to provide the best possible experience for our clients and we are thrilled that she was able to give you a clean, neat cut while also taking the time to listen to your preferences and offer helpful advice.

We truly appreciate your support and we hope to have the opportunity to serve you again soon.

Take care,

The team at Serenity Hair & Beauty Rooms

Perfect

Alison Green
24th Jan 2026
Team Member: Kim
5.0
Appointment verified by SaloniQ Software

I have booked kim a few times now when we visit Hastings for a massage, she works on all the right spots and I feel great after.

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Response from Serenity Hair & Beauty Rooms

Hi Alison,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you have enjoyed your massages with our therapist, Kim. We will be sure to pass along your kind words to her.

We always strive to provide a relaxing and rejuvenating experience for our clients, and we are glad to hear that you left feeling great. We appreciate your continued support and look forward to seeing you again when you visit Hastings.

Take care and have a wonderful day!

The team at Serenity Hair & Beauty Rooms

A lovely birthday massage

Heather Meldrum
23rd Jan 2026
Team Member: kathryn
5.0
Appointment verified by SaloniQ Software

I thoroughly enjoyed my birthday massage by Kathryn. She was very professional
and had a warm and friendly manner . Highly recommended.:)

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Response from Serenity Hair & Beauty Rooms

Hi Heather, thank you so much for taking the time to leave such a lovely review about your birthday massage with Kathryn. We're thrilled to hear that you thoroughly enjoyed it and found her to be professional, warm, and friendly. It means a lot to us that you would recommend us. We always strive to provide our clients with high-quality services and a welcoming environment. Please do visit us again soon! Thank you once again for choosing us to celebrate your special day. Take care, Team at Serenity Hair & Beauty Rooms.

Excellent service

Gesine Garz
23rd Jan 2026
Team Member: Kim
5.0
Appointment verified by SaloniQ Software

I had an excellent experience with Kim. She was friendly, helpful, explained every step of the treatment to me and did a fantastic job.

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Response from Serenity Hair & Beauty Rooms

Hi Gesine,

Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with Kim at our salon. Our team takes great pride in providing exceptional service and we are happy to know that Kim was able to meet your expectations.

We are glad that Kim made you feel welcomed and explained the treatment in detail. We believe in creating a comfortable and informative experience for all our clients. It's also great to hear that she did a fantastic job!

Thank you for choosing our salon and we hope to see you again soon!

Warm regards,
The Serenity Hair & Beauty Rooms Team

Eyebrow Tint

Fiona Wilson
22nd Jan 2026
Team Member: kathryn
5.0
Appointment verified by SaloniQ Software

Knowledgeable and friendly. Did a great job.

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Response from Serenity Hair & Beauty Rooms

Hi Fiona Wilson,

Thank you so much for sharing your review with us! We are thrilled to hear that you had a great experience at our salon. Our team takes great pride in providing excellent services to our clients and we are happy to hear that you found our staff to be knowledgeable and friendly. We always strive to make sure our clients are happy with the end result and it sounds like we did just that for you.

We appreciate your support and look forward to having you back at our salon in the future.

Best,
The Team at Serenity Hair & Beauty Rooms

Izzy

Gailynne Peters
18th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Very impressed with Izzy and her professionalism. Stunning salon, very organized and welcoming

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Response from Serenity Hair & Beauty Rooms

Hi Gailynne,

Thank you so much for taking the time to leave us such a lovely review. We truly appreciate it.

We are thrilled to hear that you were impressed with Izzy's professionalism and that you found our salon stunning, organized, and welcoming. At Serenity, we strive to provide the best services possible in a serene and comfortable environment.

We look forward to welcoming you back soon and providing you with another enjoyable experience.

Best regards,

The team at Serenity Hair & Beauty Rooms.

Fantastic facial

Letitia Banford
17th Jan 2026
Team Member: kathryn
5.0
Appointment verified by SaloniQ Software

A truly wonderful experience. I arrived feeling low and left feeling a new women. Many thanks Kathryn for your devotion and magical ways .

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Response from Serenity Hair & Beauty Rooms

Hi Letitia,

Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience with us. Our team at Serenity Hair & Beauty Rooms strives to make each and every client feel relaxed and rejuvenated.

We are glad that Kathryn was able to make you feel like a new woman! We will be sure to pass on your appreciation for her dedication and magical touch.

Please do visit us again soon for another pampering session. We look forward to seeing you again!

Best wishes,
The Serenity Hair & Beauty Rooms Team

Great experience today

Jane Owen Schaumloffel
17th Jan 2026
Team Member: Lia
5.0

Lia has cut my hair before. As usual, I was very pleased with the trim and blow dry Lia did today. She suggested some movement in my hair (which is quite thin) and it looked super. Lia is lovely and friendly and very professional.

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Response from Serenity Hair & Beauty Rooms

Dear Jane Owen Schaumloffel,

Thank you for taking the time to leave us a review. We are so glad to hear that you had a positive experience with Lia at our salon. It's wonderful to know that you were pleased with the trim and blow dry that she did, and even more so that she suggested some movement in your thin hair which turned out to look super.

We take great pride in the professionalism and friendliness of our team, and we are happy that Lia was able to provide you with both. We appreciate your continued support and we look forward to welcoming you back for your next hair appointment.

Sincerely,
The team at Serenity Hair & Beauty Rooms

Extremely Happy

Janine Marsden
17th Jan 2026
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

Another amazing, creative style by Mark who has shown me how to embrace my curls effortlessly after years of trying to straighten and battle the frizz.

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Response from Serenity Hair & Beauty Rooms

Hi Janine, thank you for taking the time to leave us such a lovely review! We're glad to hear that Mark was able to help you embrace your curls and make them look effortless. Our team is always committed to helping our clients achieve their desired look, and we're happy to know that we were able to do so for you. We hope to see you again soon for your next hair transformation. Thank you for choosing our salon! Best, The Team at Serenity Hair & Beauty Rooms.

Extremely Happy

Janine
17th Jan 2026
Team Member: Mark
5.0

Once again Mark has done a brilliant job. He has shown me how to effortlessly embrace my curls. Another fantastic, creative style which is so easy to keep after almost a lifetime of trying to straighten and battle frizz.

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Response from Serenity Hair & Beauty Rooms

Hi Janine,

Thank you so much for taking the time to leave such a lovely review about Mark's services at our salon. We are thrilled to hear that he was able to help you embrace your natural curls and create a style that is both beautiful and easy to maintain.

At Serenity Hair & Beauty Rooms, we strive to provide our clients with creative and personalized styles that work for their unique hair needs. It truly means a lot to us that Mark was able to achieve this for you.

We look forward to seeing you again soon and continuing to provide you with top-quality hair and beauty services.

Best,
The Serenity Hair & Beauty Rooms team

Colour and blow dry

Donna Harris
16th Jan 2026
Team Member: Lia
5.0

Excellent

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Response from Serenity Hair & Beauty Rooms

Hi Donna,

Thank you so much for leaving us such a lovely review! We are delighted to hear that you had an excellent experience at our salon. Our team works hard to ensure that each and every customer leaves feeling satisfied and pampered.

We appreciate your kind words and are thrilled to have you as one of our valued clients. If there is anything else we can do to improve your experience, please don't hesitate to let us know. We always appreciate feedback from our customers.

Thank you again for taking the time to review our salon. We hope to see you again soon for another amazing experience.

Best regards,

The team at Serenity Hair & Beauty Rooms.

Todaleen

Rosaleen Henry
15th Jan 2026
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

As ever Mark did a great job - always great conversation too.

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Response from Serenity Hair & Beauty Rooms

Hi Rosaleen Henry,

Thank you for taking the time to leave this lovely review! We are so glad to hear that you enjoyed your experience at our salon with Mark. We agree, he is not only talented but also a great conversationalist!

We strive to provide a friendly and welcoming atmosphere for all our clients, so it's wonderful to know that Mark was able to make you feel comfortable and relaxed during your visit.

We truly appreciate your support and look forward to welcoming you back to our salon soon.

Warmly,
The Serenity Hair & Beauty Rooms team

Hair today

Anonymous
15th Jan 2026
5.0

Very nice experience and good understanding of my hair! Nice cut.

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Response from Serenity Hair & Beauty Rooms

Dear valued customer,

Thank you for your kind words and positive review. We are delighted to hear that you had a pleasant experience at our salon and that our team demonstrated a good understanding of your hair. We strive to provide quality services, and we are happy to know that we have met your expectations. We hope to see you again soon for your next hair appointment. Thank you for choosing our salon.

Warm regards,
The team at Serenity Hair & Beauty Rooms.

A Perfect Experience

Susan
12th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Post-chemotherapy, I booked an appointment to tidy up the tufty "new look". After the initial consultation, Izzy suggested a trim and was able to do it there and then. A luxurious shampooing, lovely towel turban, and the smartest short haircut ever. I'm coming back! All staff I met were friendly and considerate.

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Response from Serenity Hair & Beauty Rooms

Dear Susan,

Thank you so much for taking the time to leave us this wonderful review. We are delighted to hear that you enjoyed your experience at our salon after going through chemotherapy. We understand how important it is to feel confident and comfortable after such a tough journey.

We are so glad that Izzy was able to suggest the perfect trim for your new look and that you were impressed with the luxurious shampooing and towel turban. She is a talented stylist and we will be sure to pass along your kind words to her.

We truly appreciate your kind words about our friendly and considerate staff. We strive to create a welcoming and caring environment for all of our clients.

We can't wait to welcome you back to the salon and provide you with another wonderful experience. Thank you again for choosing Serenity Hair & Beauty Rooms.

Warm Regards,
The Serenity Hair & Beauty Rooms Team

A Perfect Experience

Susan Stewart
12th Jan 2026
Team Member: Izzy
5.0
Appointment verified by SaloniQ Software

Post-chemotherapy, I booked an appointment to tidy up the tufty "new look". After the initial consultation, Izzy suggested a trim and was able to do it there and then. A luxurious shampooing, lovely towel turban, and the smartest short haircut ever. I'm coming back! All staff I met were friendly and considerate.

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Response from Serenity Hair & Beauty Rooms

Hi Susan,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a positive experience with Izzy and the rest of our team at Serenity Hair & Beauty Rooms. We are always committed to making our clients feel comfortable and cared for, especially during times like post-chemotherapy.

We're glad that Izzy was able to provide you with the perfect "new look" and that you enjoyed the luxurious shampooing and towel turban. It's great to hear that you are already planning to come back for your next appointment. We can't wait to see you again and make sure you leave feeling pampered and confident.

Thank you for your kind words about our friendly and considerate staff. We take pride in creating a welcoming and inclusive atmosphere for all our clients.

All the best,

The team at Serenity Hair & Beauty Rooms

Great haircut

Kate Harris
3rd Jan 2026
Team Member: Izzy
4.5
Appointment verified by SaloniQ Software

Great haircut and blowdry, super friendly stylist who did exactly what I asked. Will definitely be back, thank you Izzy!

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Response from Serenity Hair & Beauty Rooms

Hi Kate,

Thank you so much for taking the time to leave such a lovely review for our salon. We are delighted to hear that you had a great experience with us and that Izzy provided you with a fantastic haircut and blowdry. It's always our goal to make sure our clients leave feeling happy and satisfied with their service. We truly appreciate your support and we look forward to welcoming you back to the salon in the future.

Warmly,
The Team at Serenity Hair & Beauty Rooms

Facial

Sue Harrison
3rd Jan 2026
Team Member: kathryn
5.0
Appointment verified by SaloniQ Software

This was the most relaxing facial I have ever had and I will definitely come again - next time for a longer one. Thank you Kathryn

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Response from Serenity Hair & Beauty Rooms

Dear Sue,

Thank you so much for taking the time to leave a review for us. We are delighted to hear that you had a relaxing experience with us and that you are planning to come back for a longer facial. Kathryn will be thrilled to hear that her services left such a positive impression on you.

We pride ourselves on providing a tranquil and rejuvenating environment for our clients, and we are glad that we were able to deliver that for you. We look forward to welcoming you back for another refreshing experience in the future.

Thank you for choosing our salon for your self-care needs.

Best,
The team at Serenity Hair & Beauty Rooms

Amazing

Jan Eames
2nd Jan 2026
Team Member: Lia
5.0

Had a cut and colour by Lia, I was a bit nervous as I hadn’t had a salon colour for a while. Lia was amazing, made me feel and look great. I would definitely recommend her.

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Response from Serenity Hair & Beauty Rooms

Hi Jan,
Thank you for taking the time to share your experience at our salon. We are thrilled to hear that Lia made you feel comfortable and gave you a great new look. She is truly an amazing stylist and we are lucky to have her on our team. We appreciate your recommendation and hope to see you soon for your next visit.
Warm regards from the team at Serenity Hair & Beauty Rooms.

Haircut

Ms Rachel Costelloe
29th Dec 2025
Team Member: Izzy
4.0
Appointment verified by SaloniQ Software

Very happy with haircut listened to what I was wanting. Showed her couple of photos how I had had it previous. Very attentive and blow dried it straight which was nice to make a change. Very happy overall result thank you

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Response from Serenity Hair & Beauty Rooms

Dear Ms Rachel,

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were happy with your haircut and that your stylist listened to your preferences.

We always strive to provide personalized and attentive services to ensure that our clients leave feeling satisfied with their new look. We are glad that you enjoyed the added touch of a straight blow dry.

Thank you once again for your kind words and for choosing our salon for your hair and beauty needs. We look forward to welcoming you back in the future.

Best regards,

The Serenity Hair & Beauty Rooms Team

Leg Wax

Vanessa Bowdler
29th Dec 2025
Team Member: kathryn
4.5
Appointment verified by SaloniQ Software

Polite and friendly.
Professional.
Would not hesitate in reccomending Serenity.

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Response from Serenity Hair & Beauty Rooms

Dear Vanessa,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a polite and friendly experience at our salon. Our team takes great pride in providing all of our clients with a professional and welcoming atmosphere.

Your recommendation means the world to us and we truly appreciate your kind words. We look forward to seeing you again and continuing to provide you with top-notch hair and beauty services.

Best regards,
The team at Serenity Hair & Beauty Rooms

Great cut

Chris Harmer Brown
28th Dec 2025
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

Lovely place - fantastic stylist and a great cut

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Response from Serenity Hair & Beauty Rooms

Dear Chris Harmer Brown,

Thank you so much for taking the time to leave us a review about your recent visit to our salon. We are thrilled to hear that you had a lovely experience and that our stylist provided you with a fantastic cut.

At Serenity Hair & Beauty Rooms, our goal is to ensure that each and every one of our clients leaves feeling their very best. It's wonderful to know that we were able to achieve this for you.

We truly appreciate your kind words and we look forward to welcoming you back in the future.

Best regards,
The team at Serenity Hair & Beauty Rooms

Excellent as always

Marianne Smith
27th Dec 2025
Team Member: Lia
5.0
Appointment verified by SaloniQ Software

Lia always does a great job of my hair cut. Dead straight & not complicated but even so I always trust her & it always looks great.

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Response from Serenity Hair & Beauty Rooms

Dear Marianne, thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with Lia at our salon. We pride ourselves on providing excellent haircuts that leave our clients feeling confident and satisfied. We are also happy to hear that you trust Lia and are always pleased with the results. We appreciate your support and look forward to seeing you again soon. Warmly, the team at Serenity Hair & Beauty Rooms.

Lovely experience

Nicole Edmunds
24th Dec 2025
5.0
Appointment verified by SaloniQ Software

Friendly stylist, really good quality colour and cut, helpful staff

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Response from Serenity Hair & Beauty Rooms

Hi Nicole,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at the salon. Our team takes great pride in providing friendly and helpful service to all of our clients.

We're glad to know that you were happy with your stylist and the quality of your color and cut. We strive to provide the best services possible and it means a lot to know that our efforts are appreciated.

Thank you again for your kind words. We look forward to seeing you again soon at Serenity Hair & Beauty Rooms.

Best regards,
The team at Serenity Hair & Beauty Rooms

Gel Manicure

Lee Mayne
23rd Dec 2025
Team Member: Kim
5.0
Appointment verified by SaloniQ Software

Very relaxing experience and great manicure with Kim. Will be returning and would recommend.

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Response from Serenity Hair & Beauty Rooms

Hi Lee, thank you for your kind words and for taking the time to leave us a review. We are so happy to hear that you had a relaxing experience and a great manicure with Kim. We pride ourselves on providing excellent services and it's always wonderful to hear when a client wants to return and recommend us. We appreciate your support and look forward to seeing you again soon. Take care!
Best,
The team at Serenity Hair & Beauty Rooms.

Mrs

Christine Fuller
21st Dec 2025
Team Member: Lia
4.5
Appointment verified by SaloniQ Software

As usual I was given a lovely welcome and treated with respect. Lia cut my hair wonderfully.

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Response from Serenity Hair & Beauty Rooms

Hi Christine,

Thank you for taking the time to leave us a review. We're thrilled to hear you felt welcomed and respected during your recent visit to our salon. We'll be sure to pass along your kind words to Lia for her wonderful hair cutting skills. We're grateful to have her on our team.

We always strive to provide a warm and inviting atmosphere for our clients and it sounds like we were successful during your appointment. We appreciate your support and look forward to seeing you again soon.

Take care,
The team at Serenity Hair & Beauty Rooms

Delighted with my hair style

Colleen Guy
19th Dec 2025
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

Mark always takes such care styling my hair and is an exceptional hairdresser.

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Response from Serenity Hair & Beauty Rooms

Hi Colleen,

Thank you for leaving such a lovely review about Mark! We are so happy to hear that you had a great experience with us and that Mark took such great care of you. We agree that he is an exceptional hairdresser and we are lucky to have him on our team.

We hope to see you again soon for your next appointment. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your kind words and support.

See you soon!

The team at Serenity Hair & Beauty Rooms

Hair experience

Lianne
19th Dec 2025
3.5

This isn’t the first time I’ve had to return for a recolour, although I was grateful that Izzy was willing to redo it. I originally asked for a full head of foils. My hair was already blonde, with only brown roots that needed touching up. I wear clip-in hair extensions, so I made it clear that the blonde needed to match them. This wasn’t a big colour change, as I’d already been a faded blonde.

When I returned for the colour correction, my hair looked much lighter in the salon. However, once I got home and put my extensions in, they still didn’t match. I showed Izzy a photo and left the extension out for colour matching, but my blonde is still too dark. I’ve been blonde for two years and only wanted my roots topped up so I could wear my extensions. The ends of my hair are also noticeably darker than the roots.

I’ve been to other salons in East Sussex and know this is something that can usually be done in one session, especially as my hair was already light and in great condition. I feel awkward raising this again and hate complaining, especially as Izzy is lovely, but I paid £196.

At other salons, more hair is usually placed into each foil and more foils are used overall. At Serenity, it felt like the bleach and toner were taken out quite quickly, particularly underneath, which I believe is why my ends are still dark. I understand prioritising hair health, but I hadn’t had my hair done for six months and have thick, healthy hair.

This is a real shame because Izzy and the team have always made me feel welcome. Unfortunately, I didn’t get what I paid for. Ideally, I would like a refund, but I feel nervous about going back as I don’t want to upset anyone.

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Response from Serenity Hair & Beauty Rooms

Hi Lianne,
thank you for taking the time to leave us a review for your recent experience at the salon. We are happy to hear that the team made you feel welcome and comfortable when you came in.

We understand that you felt your foils were removed too quickly in the back, due to the application timings of picking out the previously not lifted hair to make you lighter at your root area the back section had already had its full development time. This is why the back was rinsed off and the top left to process for longer.

As was discussed with you prior to the start of your service we would be unable to lift your roots as light as desired, which was shown to you on a test cutting of your hair and we couldn't lift your ends lighter as they were already at the lightest level of blonde. It was explained that toner would be applied at the basin to neutralise out the warmth of your lifted roots and old end colour.

Thank you again for your review we appreciate your honest feedback.

Kind regards,
The Team at Serenity Hair & Beauty Rooms

Welcoming and thorough

Emily Kenworthy
15th Dec 2025
Team Member: kathryn
5.0
Appointment verified by SaloniQ Software

Thank you to Kathryn , a quick efficient,successful treatment today

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Response from Serenity Hair & Beauty Rooms

Hi Emily Kenworthy,

Thank you for taking the time to leave us a review. We're glad to hear that Kathryn provided you with a quick, efficient, and successful treatment during your visit. We strive to deliver excellent services to all of our clients, and it's always rewarding to receive positive feedback. We will be sure to pass along your kind words to Kathryn.

We hope to have the pleasure of providing you with future treatments and services. Thank you again for choosing our salon.

Best wishes,
The team at Serenity Hair & Beauty Rooms

Hair colour

Lee Marr
13th Dec 2025
Team Member: Mark
5.0
Appointment verified by SaloniQ Software

I really enjoyed my experience with Mark.
I was nervous but he put me at ease and was very kind and caring and talked me through everything!

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Response from Serenity Hair & Beauty Rooms

Dear Lee Marr,

Thank you for taking the time to leave such kind words about your experience at our salon. We are delighted to hear that Mark was able to make you feel at ease and provide you with a kind and caring service. Our team takes great pride in making our clients feel comfortable and relaxed during their appointments.

Thank you for choosing our salon and we hope to see you again soon for another wonderful experience.

Best wishes,
The team at Serenity Hair & Beauty Rooms

Great massage

Dominic Joyce
11th Dec 2025
5.0
Appointment verified by SaloniQ Software

A fabulous massage in a lovely warm, quiet room

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Response from Serenity Hair & Beauty Rooms

Dear Dominic Joyce,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a fabulous massage by our therapist Kim.
Our team at Serenity Hair & Beauty Rooms are committed to providing a relaxing and rejuvenating experience for our clients, and we are happy to know that we have succeeded in doing so for you.
We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another fantastic experience.
Wishing you all the best,
The team at Serenity Hair & Beauty Rooms.

Blissful Facial!

Roz Perrott
9th Dec 2025
Team Member: kathryn
5.0

Kathryn is absolutely wonderful. Gentle but firm and I felt thoroughly pampered, relaxed and glowing after 55 minutes of her gorgeous ministrations. I live in London but next time I visit Hastings will definitely back! Many thanks.

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Response from Serenity Hair & Beauty Rooms

Dear Roz Perrott,

Thank you for taking the time to leave such a lovely review about your recent experience with Kathryn at our salon. We are thrilled to hear that you felt pampered, relaxed, and glowing after your 55-minute treatment. Kathryn is a highly skilled therapist who takes great care in providing our clients with top-quality service.

We are glad to hear that you will be returning to our salon the next time you visit Hastings. It was a pleasure having you as our guest, and we look forward to seeing you again soon.

Best regards,

The team at Serenity Hair & Beauty Rooms

Hair colouring

Clare Durling
6th Dec 2025
Team Member: Lia
4.5
Appointment verified by SaloniQ Software

Lia’s expertise and positivity really made me feel confident.

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Response from Serenity Hair & Beauty Rooms

Dear Clare,

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that Lia's expertise and positivity made you feel confident during your visit to our salon. We truly believe that confidence is key when it comes to beauty and we are happy to have played a part in boosting yours.

We appreciate your support and look forward to welcoming you back to our salon soon.

Best,
The Serenity team at Serenity Hair & Beauty Rooms

Beauty Treatment

Karen F
5th Dec 2025
Team Member: Kim
5.0

I had a great beauty treatment with Kim. She was friendly and respectful. We had a good conversation too
She took care to explain the procedure and aftercare.
Many thanks Kim X, see you in January

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Response from Serenity Hair & Beauty Rooms

Hi Karen,

Thank you for taking the time to leave us a review. We are delighted to hear that you had a great beauty treatment with our team member, Kim. We pride ourselves on providing excellent customer service and it is lovely to know that you felt respected and comfortable during your visit.

We always ensure to explain our procedures and aftercare thoroughly, so it's great to hear that Kim took care to do so. We look forward to seeing you again in January and hope to continue providing you with a wonderful salon experience.

Warm regards,
The team at Serenity

Hair cut

Monika Wengraf-Hewit
4th Dec 2025
Team Member: Lia
4.5
Appointment verified by SaloniQ Software

It seems like a good cut, thank you

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Response from Serenity Hair & Beauty Rooms

Hi Monika,

Thank you for taking the time to leave us a review. We're glad you are happy with your recent cut at our salon. Our team strives to provide top-notch services to all of our clients.

We understand the importance of a good haircut and we're delighted to hear that we were able to achieve that for you. We appreciate your support and we look forward to welcoming you back to our salon in the future.

Best regards,

The team at Serenity Hair & Beauty Rooms

Pedicure

Bruce
4th Dec 2025
Team Member: Kim
5.0
Appointment verified by SaloniQ Software

Great pedicure really made a difference thank you

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Response from Serenity Hair & Beauty Rooms

Dear Bruce,

Thank you so much for taking the time to share your experience at our salon. We are delighted to hear that you had a great pedicure and that it made a difference for you. Our team at Serenity Hair & Beauty Rooms always strives to provide our clients with top-quality services.

We are passionate about creating a relaxing and rejuvenating experience for our clients, and we are thrilled that you enjoyed your visit. Your satisfaction is our top priority, and we are grateful for your kind words of appreciation.

Thank you for choosing us for your pedicure and for supporting our salon. We look forward to welcoming you back soon for another pampering session.

Best regards,

The Team at Serenity Hair & Beauty Rooms