Saks Hair Chester-Le-Street

84 Front Street, Chester-le-Street, Durham, DH3 3BB

About us

Everyone’s fave hair salon in Chester-Le-Street has been a highlight on front street since the turn of the century and thanks to long-standing salon owner, Chris and our oh-so-talented team, we’re firmly on the map of hair excellence in our area, because we’re passionate about everything we do.

We’ve built a solid reputation of being the crème de la crème of hairdressers in Chester-Le-Street – did you know that we’re the only salon in the North East to have not one but FIVE L’Oréal Professionnel Colour Specialists? Meaning you’re spoilt for choice when it comes to choosing colour. As well as extensions, cut & blowdrys, professional restyle or occasion hair-up. We’ve got you covered.

Getting to our hair salon in Chester-Le-Street is a doddle, we’re in the middle of Front Street, with parking at the back of our salon near Middle Chare surgery (a few minutes walk away).

Read more...

Opening hours

Monday Closed
Tuesday 09:30 - 20:00
Wednesday 09:30 - 20:00
Thursday 09:30 - 20:00
Friday 09:30 - 17:00
Saturday 08:45 - 2.45
Sunday Closed

Services

Hair

Our work

Reviews

4.93
619 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Hair cut

6th Nov 2025
Team Member: Nicola
5.0

Always done how you ask

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Jude,

Thanks for taking the time to leave us a review! We're so glad to hear that you were happy with the service you received at our salon. Our team always strives to make sure that our clients' specific requests are met and we're glad to hear that we were able to do that for you.

We hope to see you again soon for your next appointment! If you need any further assistance or have any other feedback, please don't hesitate to reach out.

The Saks Hair Chester-Le-Street team

Fantastic

Becca Williamson
6th Nov 2025
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

She was lovely from the start explained well what might help and work and had lovely’s results and an amazing cut it was a fantastic experience

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Becca,

Thank you so much for taking the time to share your experience with us. We're so pleased to hear that you had a fantastic time at our salon and were happy with your results and cut.

We always strive to provide helpful and thorough explanations to ensure our clients get the best possible results. We're glad that you felt well taken care of by our team.

We can't wait to welcome you back for another amazing experience!

The team at Saks Hair Chester-Le-Street

The best experience

Anonymous
5th Nov 2025
5.0

Really enjoyed my visit to SAKS today. Always made to feel very welcome and special. Stacey Lou is a lovely girl and an excellent hairdresser. Always happy with my cut and style when I leave the salon. Thank you x

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi there,

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you enjoyed your visit to our salon and that you felt welcomed and valued by our team.

Stacey Lou is truly a talented hairdresser and we will make sure to pass on your compliments to her. It's always a pleasure to know that our customers are happy with their cut and style when they leave our salon.

Best wishes,
The Saks Hair Chester-Le-Street team

Saks review

Mrs Joanne Reay
4th Nov 2025
Team Member: Emma
5.0

I would highly recommend Saks, it's very professional and has a friendly atmosphere. Emma, in particular, listened to what I wanted and offered advice, I'm very happy with the result

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Joanne,

Thank you so much for taking the time to leave us a positive review. We are delighted to hear that you had a great experience at our salon and that you are happy with the result. We strive to create a professional and friendly atmosphere for all of our clients.

We will pass on your kind words to Emma and we are sure she will be pleased to hear that she was able to give you exactly what you wanted while also offering helpful advice. We hope to see you again soon for your next hair appointment.

The Saks Hair Chester-Le-Street team

Spooky Delight

Helen Woolley
2nd Nov 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Wonderful visit that felt like a treat. Gorgeous, fun Halloween outfits, gentle humour. Lovely chats about magazine stories and a fantastic hair cut suited to my needs. A really skilled hairdresser who helped me relax and enjoy.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hey Helen,

Thank you so much for taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed your visit with us and that you felt like it was a treat. We always try to make our salon a fun and comfortable environment for our clients.

We're glad that you enjoyed our Halloween outfits and that our gentle humour added to your experience. And it's great to hear that you had lovely chats with our team and that you were happy with your hair cut. We pride ourselves on providing skilled hairdressers who can give our clients the perfect haircut for their needs.

Thank you again for your kind words, Helen. We look forward to seeing you again soon at Saks Hair Chester-Le-Street!

The Saks team.

Birthday treat

Catherine M
2nd Nov 2025
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Thank you Stacey for my birthday blow dry and style. Great company, service and styling as always so I was ready for my celebrations x

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Catherine,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you enjoyed your birthday blow dry and style with Stacey. Our team at Saks Hair Chester-Le-Street takes great pride in providing excellent service and we are happy to hear that we were able to help you get ready for your celebrations.

We are so grateful to have amazing clients like you and we look forward to seeing you again soon.

The team at Saks Hair Chester-Le-Street

New autumn hair!

Mrs Louise Hall
1st Nov 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Thrilled with my new autumn hair! Melissa gave me the courage to try something new and I absolutely love the colour and cut! Always makes me feel welcome and her interest in you makes it a really friendly affair. Highly recommend!

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Louise,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you are thrilled with your new autumn hair and that Melissa's expertise gave you the courage to try something new. Our team at Saks Hair Chester-Le-Street always strives to make our clients feel welcome and we are delighted that this was reflected in your recent visit. We are also thrilled to hear that you are loving the colour and cut, as we aim to provide a friendly and enjoyable experience for all our clients.

Thank you for recommending us, and we look forward to welcoming you back to our salon.

The Saks Hair Chester-Le-Street Team

Happy Hair Day

Mandy Cole
30th Oct 2025
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Another lovely salon visit. Great job done by Stacey. She is always patient , kind, helpful and pleasant .

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Mandy,

Thanks for leaving us such a lovely review! We're so happy to hear that you had another great visit with us and that Stacey did a fantastic job. It means a lot to us that she was patient, kind, helpful, and pleasant during your visit.

We truly appreciate your support and look forward to seeing you again soon. Let us know if there's anything else we can do to make your experience even better.

Take care,
The Saks Hair Chester-Le-Street Team

Fabulous Hair

Teresa Greaces
29th Oct 2025
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Really like the cut and colour. The Halloween treat was lovely too. Thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Teresa,

Thank you so much for taking the time to leave us such a lovely review! We're so pleased to hear that you're pleased with your cut and colour. It's always our goal to create a look that our clients love.

We're also glad you enjoyed our Halloween treat. It's little extras like that, that make our day! We hope it added some extra fun to your visit.

Thank you again for choosing our salon and we look forward to seeing you again soon.

The team at Saks Hair Chester-Le-Street

New Client

Angela Harrison
29th Oct 2025
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

I came in for a restyle today Stacey met me and I had a lovely consultation with her discussing what I wanted. Stacey listened carefully and came up with a fabulous new hairstyle for me. We also discussed future colour choices and gave me a skin test
The Shampoo and hair mask were wonderfully relaxing, providing an eye mask really helped with the feeling of calm.
The whole experience was a joy from start to finish
Stacey gave me advice on which products she had used and gave me the option to purchase them which was helpful to manage my new hairstyle
I’m looking forward to my next appointment

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Angela,

Thank you so much for taking the time to write such a lovely review about your recent visit to our salon. We are thrilled to hear that Stacey provided you with a fabulous new hairstyle and that you enjoyed your consultation and the relaxing shampoo and hair mask. We take pride in making sure our clients feel comfortable and pampered during their time with us.

We're also glad that Stacey was able to give you some helpful advice on product choices to maintain your new hairstyle. We always want to offer the best options for our clients' hair needs.

Thank you again for your kind words and we can't wait to see you again at your next appointment.

The team at Saks Hair Chester-Le-Street

My hair appointment

Anonymous
25th Oct 2025
5.0

Nicola always does a amazing job of my hair lovely colour @ style always makes time to sit @ ask you how you are as well as what would you like doing to your hair

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi there,

Thank you so much for taking the time to leave us a lovely review. We're delighted to hear that Nicola always does an amazing job on your hair and provides you with a lovely colour and style. We strive to make every visit to our salon a comfortable and enjoyable experience.

We greatly appreciate your feedback and we look forward to seeing you again soon.

Best Regards,
The team at Saks Hair Chester-Le-Street

Great hairdresser!

Gillian Hall
23rd Oct 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

I’ve been going to Melissa regularly for my highlights and cuts, and she’s absolutely brilliant. My hair has never looked or felt better — the colour is always perfect, and it’s in much better condition now than it’s ever been. Melissa really listens to what you want and makes you feel totally at ease. Couldn’t recommend her more!

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Gillian,
Thank you so much for taking the time to leave such a lovely review about your experiences with Melissa. We are so happy to hear that you are pleased with your highlights and cuts! It means a lot to us that your hair looks and feels better than ever.
Melissa truly is an amazing stylist and we are lucky to have her on our team. We love to hear that she listens to your needs and makes you feel comfortable during your appointments. Thank you for recommending her!
We can't wait to see you again at Saks Hair and continue to provide you with top-notch services.
Best,
The Saks Hair Chester-Le-Street Team

Hair appointment

Mrs Carole Kelly
23rd Oct 2025
3.5
Appointment verified by SaloniQ Software

Satisfied with efficient service

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Carole,

Thank you so much for taking the time to leave us a review. We are pleased to hear that you were satisfied with our service. I will get in touch for a little more feedback back

Warm regards,

The Saks Hair Chester-Le-Street team

Great service as always!

Mrs Jacquie Lambie
22nd Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

As ever a great appointment with Nicola. The care and attention she always gives is impeccable along with maintenance and at home styling tips. I have been a Saks customer of over 35 years the last 20 at the Chester le Street salon and wouldn’t go anywhere else

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Jacquie,

Thank you so much for taking the time to share your wonderful experience at our salon. We are delighted to hear that you had a great appointment with Nicola and that her care and attention were impeccable, as always. We appreciate your loyalty as a customer for over 35 years, and we're humbled that you have chosen to have your hair styled at our Chester-Le-Street salon for the last 20 years.

We love providing our clients with maintenance and at-home styling tips, and we are thrilled that you find them helpful. We always strive to make our clients feel their best, and we are grateful for your kind feedback. We cannot wait to see you again soon and continue providing you with exceptional service.

Best regards,
The Team at Saks Hair Chester-Le-Street

Very well looked after by Staff

Mrs Phil Stevens
21st Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

My original appointment was cancelled because Emma was not available. I was going on holiday the next day so Nicola very kindly offered to style and finish my hair at the end of her busy day. She did a really good job and I went on holiday feeling happy and very grateful for the salon’s efforts on my behalf. Thank you all !

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Mrs Phil,

Thank you for taking the time to leave us a review. We are sorry that your original appointment was cancelled due to Emma's unavailability. Our team always strives to provide the best service possible, even when faced with unexpected circumstances.

We are glad to hear that Nicola was able to accommodate you and did a great job styling your hair before your holiday. We truly appreciate your kind words and are happy to have made you feel happy and grateful before your trip.

We look forward to seeing you again at our salon. Have a wonderful day!

Best regards,
The team at Saks Hair Chester-Le-Street

Very well looked after by Staff

Mrs Phil Stevens
21st Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

My original appointment was cancelled because Emma was not available. I was going on holiday the next day so Nicola very kindly offered to style and finish my hair at the end of her busy day. She did a really good job and I went on holiday feeling happy and very grateful for the salon’s efforts on my behalf. Thank you all !

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Mrs Phil,

Thank you for taking the time to leave us a review. We are sorry to hear about your initial appointment being cancelled due to the unavailability of our stylist Emma. However, we are glad that Nicola was able to accommodate you at the end of her busy day and provide you with a great hair styling experience before your holiday.

At Saks Hair Chester-Le-Street, our team always strives to go above and beyond for our clients, and we're happy to hear that you left feeling happy and grateful for our efforts.

We appreciate your kind words and we hope to welcome you back in the future for another wonderful salon experience.

Best regards,
The Saks Hair Chester-Le-Street Team

Very well looked after by Staff

Mrs Phil Stevens
21st Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

My original appointment was cancelled because Emma was not available. I was going on holiday the next day so Nicola very kindly offered to style and finish my hair at the end of her busy day. She did a really good job and I went on holiday feeling happy and very grateful for the salon’s efforts on my behalf. Thank you all !

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Mrs Phil ,

Thank you so much for taking the time to leave such a kind review for our salon. We are delighted to hear that Nicola was able to accommodate your hair styling needs at the end of her busy day. We always strive to provide our clients with exceptional service, and we are pleased that you left feeling happy and grateful.

We apologize for any inconvenience caused by the initial cancellation, but we are thankful that we were able to find a solution for you. We hope you had a wonderful holiday and we look forward to seeing you again in the future.

Best regards,

The Saks Hair Chester-Le-Street team

Best Hair Day

Gail Wears
21st Oct 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Emma always takes the time to chat and ask what I want to achieve with my colour/style. She always delivers a precision cut and makes sure I’m happy - I always am! Always feel relaxed too.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Gail,

Thank you so much for taking the time to leave a review. We are thrilled to hear that you have had a positive experience with Emma at our salon. We strive to provide personalized and tailored services to each of our clients, and we are glad to hear that Emma did just that for you. We will be sure to pass on your kind words to her.

It is great to know that you always leave feeling happy and relaxed. Our team takes great pride in making sure our clients feel comfortable and satisfied with their services.

We look forward to seeing you again soon and providing you with another great experience.

Best wishes,
The Saks Hair Chester-Le-Street team

Perfect

Jan Davidson
16th Oct 2025
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Stacey was very friendly and welcoming which was lovely as this was my first visit to the salon. I showed her a picture of how I wanted my hair to look and it turned out exactly as I wanted, I'm delighted with it, fantastic cut! I've already booked in for my next two appointments, Thank you Stacey D!

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Jan,

Thank you so much for taking the time to leave us a review. We are pleased to hear that your first visit to our salon was a positive one.

We are glad that Stacey was able to make you feel welcome and that you were delighted with the end result of your haircut. We always strive to make sure our clients leave feeling happy and satisfied.

It means a lot to us that you have already booked in for your next two appointments. We are looking forward to seeing you again and making sure your hair looks fantastic every time.

Best wishes,
The Team at Saks Hair Chester-Le-Street

Mrs

Jill Davidson
16th Oct 2025
Team Member: Nicola
5.0

Im chuffed with my colour and cut. Exactly what I wanted. Been coming here fir over 20 years. Best salon around.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Jill,

Thank you so much for taking the time to leave us a review! We're pleased to hear that you're happy with your recent color and cut - our team always aims to provide our clients with their desired results. We're also incredibly grateful to have had your loyalty and trust for over 20 years - it's clients like you that make us strive to be the best salon around.

We look forward to welcoming you back for your next appointment!

Warmly,
The team at Saks Hair Chester-Le-Street

Saks salon review

Kathleen Brown
14th Oct 2025
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Very friendly and efficient staff. They made me feel comfortable through the whole experience.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Kathleen,

Thank you so much for taking the time to leave us a lovely review. We are pleased to hear that you felt comfortable during your visit at our salon. Our team takes great pride in providing friendly and efficient service to all our clients.

We truly appreciate your kind words and we hope to see you again for your next hair appointment.

Warm regards,

The Team at Saks Hair Chester-Le-Street

Best blow dry

Beverley Wilson
13th Oct 2025
Team Member: Emma
4.5

Went to Dublin for the weekend and my hair stayed in place so well
I also had an express treatment and my hair feels super soft
Thanks Emma x

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Beverley,

Thank you so much for taking the time to leave us a review! We're happy to hear that your hair stayed in place during your weekend in Dublin and that you enjoyed our express treatment. Soft and smooth hair is always our goal!

We'll be sure to pass along your kind words to Emma. She will be pleased to hear that she made your experience at our salon a great one.

We hope to see you again soon!

Warmly,
The Saks Hair team

Such attention to detail

Suzanne Lawson
13th Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola listens so well and her patience and attention to detail are wonderful to see in a modern world where its usually about profitability. The whole team are such diligent and enthusiastic colleagues too.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Suzanne,

Thanks for taking the time to leave a review about your experience at our salon. We're delighted to hear that you had a positive experience with our stylist Nicola. Our team takes pride in provide detail to our clients. We believe that it is important to prioritize our clients' satisfaction.

We're also happy to hear that you had a great experience with our entire team. We strive to maintain a positive and enthusiastic atmosphere in our salon and it's always great to hear when our efforts are appreciated.

We look forward to welcoming you back for your next visit.

Warmly,
The Saks Hair Team at Chester-Le-Street

Review

Una Usher
11th Oct 2025
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Very good experience

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Una,

Thank you for taking the time to leave us a review. We are glad to hear that you had a very good experience at our salon. We always strive to provide the best
services for our clients. We hope to see you again soon.

Warm regards,

The Saks Hair team at Chester-Le-Street

Restyling

Anonymous
10th Oct 2025
5.0

Was made to feel very comfortable. Was listened to got everything I asked for.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear valued customer,

Thank you for taking the time to leave such a lovely review. We are pleased to hear that you felt comfortable during your visit and that our team listened to your requests. Our goal is to provide each and every client with the highest level of service and satisfaction, and we are happy to hear that we were able to achieve that for you.

We appreciate your kind words and we look forward to seeing you again at Saks Hair Chester-Le-Street.

Best regards,

The team at Saks Hair Chester-Le-Street

Colour correction

Gillian Wolf
10th Oct 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Melissa explained what we could achieve realistically, working around the high lights I already had to prevent any damage. The result is amazing , I didn't think my hair could look this good, and I love the multi dimensional colour and the cut.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Gillian,

Thank you for leaving such a lovely review for our salon! We are so glad that you are happy with your recent visit and that our stylist Melissa was able to achieve your desired look . We pride ourselves on creating realistic and beautiful results for our clients.

It's great to hear that you love the multi-dimensional color and cut that Melissa gave you. We strive to create unique and personalized looks for each of our clients.

Thank you again for your kind words. We look forward to seeing you again soon!

Best,
The Saks Hair team at Chester-Le-Street

Great experience

Eleanor Reay
9th Oct 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Always have a great experience here. Staff are friendly and very professional.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Eleanor,

Thank you for taking the time to leave us a review. We're thrilled to hear that you always have a great experience at our salon. Our team prides themselves on being friendly and professional, so it's lovely to know that it doesn't go unnoticed.

We can't wait to welcome you back for your next appointment.

Best,
The Team at Saks Hair Chester-Le-Street

Another super visit

Margaret Coulbeck
9th Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Expectations always met. Consistent high standard of service. Always feel great. All staff friendly but Nicola always gives that personal service. Have used Saks for over 20 years and never think of going anywhere else. Highly recommend.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Margaret,

Thank you so much for taking the time to share your positive experience with us. We are pleased to hear that we have consistently met your expectations and that you always feel great after your visits to our salon.

We truly appreciate your loyalty over the past 20 years and we are honored to be your go-to salon. We are especially pleased to hear that Nicola has consistently provided you with a personal and friendly service.

Thank you for recommending us to others. We look forward to seeing you again soon.

Warm regards,
The Team at Saks Hair Chester-Le-Street

Bob haircut

Julie Maddison
9th Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Absolutely love my hairstyle Nicola is a fantastic hairdresser just love the way she cuts

Will definitely be returning

Thank you nicola

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Julie,

Thank you so much for leaving us such a lovely review! We are so pleased to hear that you absolutely love your new hairstyle. We agree, Nicola is a fantastic hairdresser .

We are pleased to hear that you will be returning to our salon. We look forward to seeing you again soon and helping you achieve your desired look.

Have a great day!

The team at Saks Hair Chester-Le-Street

Lovely experience

Connie Marley
9th Oct 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Connie had a lovely experience with Melissa! Her fave part she said was “the relaxing basin treatment”, and the little chocolate treat was such a nice touch. Melissa was kind, professional, and gave Connie a great cut. We’ll definitely be back!

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Connie,

Thank you so much for taking the time to leave us a review. We are so pleased to hear that you had a lovely experience with our stylist Melissa. We agree that the relaxing basin treatment is always a favorite among our clients, and we're happy it added to your overall experience. Melissa is a wonderful and talented member of our team, and we're glad she was able to give you a great cut.

We appreciate your support and look forward to welcoming you back to our salon in the future.

Best regards,
The Team at Saks Hair Chester-Le-Street

Great Experience

Charlotte Marley
9th Oct 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Melissa was amazing with my little girl, who had cut her own hair at home. She worked her magic and gave her the cutest restyle! So patient and kind—and the hot chocolate treat was such a great touch. Highly recommend Melissa/ Saks.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Charlotte Marley,

Thank you so much for taking the time to leave such a kind review about your experience at Saks! We are pleased to hear that Melissa was able to work her magic with your little girl's hair and give her a cute restyle. We will definitely pass along your compliments to her.

At Saks, we believe that our clients deserve the best treatment and care, especially when it comes to children. We are glad to hear that Melissa was patient and kind with your daughter, and we hope that the hot chocolate treat made her experience even more special.

Thanks again for recommending Melissa and Saks. We always strive to provide exceptional service, and it brings us joy to know that we have met your expectations. We can't wait to see you and your little one at the salon again!

Best,

The Team at Saks Hair Chester-Le-Street

Long needed refresh

Ms Leanne Murihead
8th Oct 2025
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

Well what can I say…. Professional, friendly & welcoming. I felt like Olivia listened to exactly what I wanted, I was nervous and she put me at ease and we never shut up! Not only a fab hair cut but good crack too!

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Ms. Leanne,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a positive experience with our stylist Olivia. Our team at Saks Hair Chester-Le-Street prides ourselves on creating a professional, friendly, and welcoming environment for our clients.

We're happy to know that Olivia took the time to listen to your preferences and put you at ease. We believe that good communication is key to achieving the perfect haircut and overall experience. And we're glad that you enjoyed some good laughs with Olivia as well.

We appreciate your kind words and we hope to see you again soon at our salon. Have a great day!

Best,
The team at Saks Hair Chester-Le-Street

Salon experience

Mrs Denise Regan
8th Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Another fabulous cut, colour and finish. Expertly carried out and much appreciated advice given.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Mrs Denise,

Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you had such a great experience at our salon. Our team takes pride in providing expert hair services and offering helpful advice to our clients.

We will be sure to pass along your compliments to our stylist who helped create your fabulous new cut, color, and finish. We are glad you found our advice helpful and we appreciate your trust in our expertise.

We look forward to welcoming you back for your next visit and providing you with another exceptional hair experience.

Warmest regards,
The team at Saks Hair Chester-Le-Street

First appointment at Chester le Street salon

Anonymous
7th Oct 2025
5.0

Enjoyed my having my hair cut with Emma

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear valued customer,

Thank you so much for taking the time to leave a review! We are happy to hear that you enjoyed your experience with Emma. We strive to provide all of our clients with exceptional service and we're thrilled that your visit to our salon lived up to your expectations.

We'll be sure to pass along your kind words to Emma – she'll be delighted to hear that she made your visit even more enjoyable. We look forward to seeing you again soon and providing you with another fantastic hair experience.

Best regards,
The Saks Hair Chester-Le-Street team

A lovely experience

Debbie Jefferson
3rd Oct 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Had a cut and blow dry today with Nicola. She understands my hair so well and I always leave feeling fabulous. Wouldn’t go anywhere else.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Debbie,
Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience at our salon and that Nicola took great care of you. It's our top priority to ensure our clients leave feeling fabulous every time. We appreciate your loyalty and are grateful to have you as a valued customer. See you soon for your next visit!
Best,
The team at Saks Hair Chester-Le-Street

Excellent stylist

Andrea Dawson
1st Oct 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Mel did my hair today as my usual stylist Stacey D was off. Mel did an amazing perfect job with my hair colour, cut and styling. She is definitely my go to stylist when Stacey is not available 🤗

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Andrea!
Thank you so much for taking the time to leave us this lovely review! We are pleased to hear that Mel did an amazing job with your hair color, cut, and style. We will definitely pass on your kind words to her. Our team at Saks Hair Chester-Le-Street are always here to make our clients feel and look their best, and we are so glad that Mel was able to do that for you. We can't wait to see you again soon! 😊
Warmly,
The team at Saks Hair Chester-Le-Street

Excellent

Ms Gillian Dodds
30th Sep 2025
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

The service today as always was excellent, from the greeting, advise, colouring, washing, cutting and styling! Thank you and looking forward to being pampered on my net visit.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Ms Gillian,

Thank you so much for leaving such a lovely review for us. We are delighted to hear that you had an excellent experience with us, from the moment you walked in the door to the finished result. Our team takes pride in providing exceptional service and making our clients feel pampered.

We can't wait to have you back for your next visit and provide you with the same level of care and attention. Thank you for choosing our salon and we look forward to seeing you soon.

Best regards,

The team at Saks Hair Chester-Le-Street

Amazing

Lynne Gilchrist
30th Sep 2025
Team Member: Nicola
4.5
Appointment verified by SaloniQ Software

Nicola is an amazing hairdresser she knows what will suit you is attentive and so full of knowledge. My hairs the best it's been in years 👏🏻

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Lynne,

Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you had a great experience with Nicola and that your hair is looking fantastic.

Our team at Saks Hair Chester-Le-Street takes great pride in providing attentive and knowledgeable service to our clients, so it's always nice to hear when it's appreciated.

We hope to see you again soon for your next hair appointment.

Best,
The team at Saks Hair Chester-Le-Street

New hair journey

Mrs Angela Balfour
26th Sep 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Came to Nicola with an awful cut and colour I’d had from a different hairdressers. After a consultation and a plan my first visit Was a huge success. She’s a miracle worker as far as I’m concerned. I’m so happy with cut and colour, thank you Nicola your the best.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Mrs Angela Balfour,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience at our salon. It's always our goal to help our clients achieve their desired look and we're glad that we were able to do so for you.

We'll be sure to pass along your kind words to Nicola. She'll be delighted to hear that her hard work paid off and you're happy with your cut and color. Feedback like this truly makes our day!

We hope to see you again soon and continue providing you with top-notch services. Thank you for choosing us for your hair needs.

Best,
The team at Saks Hair Chester-Le-Street

Happy days

Ruth Watson
26th Sep 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Very pleased with my first appointment with Melissa. Over the moon with my pixie cut, especially the back, which most stylists never get right. I'll be back.

Service
Value
Result
Cleanliness
Atmosphere

Happy day

Ruth Watson
26th Sep 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Really pleased with my first appointment with Melissa. Over the moon with my pixie cut, especially the back, which no other hairdresser has ever got right. Will be back.

Service
Value
Result
Cleanliness
Atmosphere

Happy day

Ruth Watson
26th Sep 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Really pleased with my first appointment with Melissa. Over the moon with my pixie cut, especially the back, which no other hairdresser has ever got right. Will be back.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Ruth, thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience with Melissa and we were able to give you the perfect pixie cut. Our team takes pride in providing exceptional services and we are happy to hear that we've exceeded your expectations. We appreciate your support and we look forward to welcoming you back to our salon. Take care! Team at Saks Hair Chester-Le-Street.

Hair Day

Anne Crooks
25th Sep 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

A very enjoyable, relaxing morning having my hair coloured and styled by the lovely talented Emma.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Dear Anne Crooks,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a relaxing and enjoyable morning with us, and that Emma took such great care of you.

At our salon, we strive to create a warm and welcoming atmosphere, so it means a lot to us to know that you felt comfortable and at ease during your visit. Emma is indeed incredibly talented and we are lucky to have her as part of our team.

It was a pleasure having you in our salon and we hope to see you again soon!

Warmly,
The team at Saks Hair Chester-Le-Street

Amazing as always

Gaynor Ronsdale
24th Sep 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Love my hair
Great service from Emma and the apprentice Meagan.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Gaynor,

Thank you so much for your lovely review! We're so glad to hear that you love your hair and had a great experience with Emma and Meagan. We'll make sure to pass on your kind words to them both.

We always strive to provide excellent service and it's great to know that we delivered for you. Thank you for choosing us, we appreciate your support.

Wishing you a wonderful day ahead!

Best,
The Saks Hair Chester-Le-Street Team

Great cut

Janice Gillespie
24th Sep 2025
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Great cut as usual

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Janice,

Thank you so much for taking the time to leave us a review! We're glad to hear that you had a great cut at our salon. We always strive to provide our customers with the best experience possible and we're delighted that we met your expectations.

We hope to have the pleasure of seeing you again soon for another fabulous cut. Thank you for choosing our salon.

Warm regards,

The Team at Saks Hair Chester-Le-Street

Great service

Becca Louise
24th Sep 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Great service as always, which is why I continue to come back which I have for the past few years! Always welcomed in and my hair preference / style is always valued. I love how Emma checks after every colour, cut , style to check it’s what I want and that I am satisfied . She’s great!

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Becca Louise,
Thank you for your kind words and continued support over the past few years. We are delighted to hear that you have had a great experience at our salon. We always strive to provide excellent service and it makes us happy to know that we have met your expectations. Emma is an amazing stylist and we will be sure to pass on your compliments to her. It's important to us that you feel valued and satisfied with your hair every time you visit us. We look forward to seeing you again soon!
Best,
The team at Saks Hair Chester-Le-Street

Gents cut

Mr Mark Robson
23rd Sep 2025
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Top service as usual

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hey Mark, thanks so much for taking the time to leave us a review! We're pleased to know that you had a great experience with our salon. Our team always strives to provide excellent service to all of our clients. We hope to see you again soon! Take care, Team at Saks Hair Chester-Le-Street.

Colour and cut

Pauline Clark
23rd Sep 2025
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Stacey is always helpful and listens to how you like your hair

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hello Pauline,

Thank you for taking the time to leave us a review. We are glad to hear that Stacey was able to provide you with a helpful and attentive experience. Our team always strives to listen to our clients' preferences and deliver a hairstyle that they will love.

We appreciate your support and are looking forward to seeing you again soon.

Best,
The Saks Hair Chester-Le-Street team

Hair cut and blowdry

Ann Calladine
22nd Sep 2025
Team Member: Melissa
5.0
Appointment verified by SaloniQ Software

Very friendly and helpful.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Ann,
thank you so much for your kind words in your review. We are happy to hear that you felt welcome and taken care of during your visit to our salon. Our team always strives to provide a friendly and helpful atmosphere for all of our clients. We hope to see you again soon and continue to exceed your expectations! Thanks again for choosing us. The team at Saks Hair Chester-Le-Street.

Excellent service

Denise Hooper
19th Sep 2025
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Stacey was friendly as always.
And delivered a first class service and offered expert advice
Always a pleasure.

Service
Value
Result
Cleanliness
Atmosphere
Response from Saks Hair Chester-Le-Street

Hi Denise,

Thank you so much for taking the time to leave such a lovely review for our salon. We're so pleased to hear that Stacey provided you with her usual friendly and first class service, along with expert advice. She always strives to make each client's experience a pleasure.

We really appreciate your feedback and we hope to see you again soon for another great experience at Saks Hair Chester-Le-Street.

The Team at Saks Hair Chester-Le-Street