Saks Hair Chester-Le-Street

84 Front Street, Chester-le-Street, Durham, DH3 3BB

About us

Everyone’s fave hair salon in Chester-Le-Street has been a highlight on front street since the turn of the century and thanks to long-standing salon owner, Chris and our oh-so-talented team, we’re firmly on the map of hair excellence in our area, because we’re passionate about everything we do.

We’ve built a solid reputation of being the crème de la crème of hairdressers in Chester-Le-Street – did you know that we’re the only salon in the North East to have not one but FIVE L’Oréal Professionnel Colour Specialists? Meaning you’re spoilt for choice when it comes to choosing colour. As well as extensions, cut & blowdrys, professional restyle or occasion hair-up. We’ve got you covered.

Getting to our hair salon in Chester-Le-Street is a doddle, we’re in the middle of Front Street, with parking at the back of our salon near Middle Chare surgery (a few minutes walk away).

Read more...

Opening hours

Monday Closed
Tuesday 09:30 - 20:00
Wednesday 09:30 - 20:00
Thursday 09:30 - 20:00
Friday 09:30 - 17:00
Saturday 08:45 - 2.45
Sunday Closed

Services

Hair

Our work

Reviews

4.93
703 verified reviews
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Filter by rating

Hair cut

Marian Mountain
9th Jul 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Always very friendly and proficient

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Review

Anonymous
7th Jul 2026
5.0

The service was lovely, and Zoey was so nice I felt comfortable during my time at saks and will defo come again

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Response from Saks Hair Chester-Le-Street

Dear valued customer,

Thank you so much for your lovely review! We are pleased to hear that you had a comfortable and enjoyable time at our salon with our team member Zoey. It brings us great satisfaction to know that you felt well taken care of during your visit.

We are delighted that you are considering coming back to our salon and we look forward to welcoming you again in the future.

Thank you for choosing our salon and we appreciate your support. We can't wait to see you again!

The team at Saks Hair Chester-Le-Street

Lovely Experience!

Natalie Hunter
4th Jul 2026
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

Had full head of foils with a cut and blow dry today with Olivia. She listened to exactly what I wanted and talked me through everything she was doing. Everyone in the salon was really lovely.
Love my hair! Thank you 🥰

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Response from Saks Hair Chester-Le-Street

Dear Natalie,

Thank you so much for taking the time to share your feedback with us. We are so pleased to hear that you had a positive experience with Olivia during your recent visit. Our team takes great pride in listening to our clients and delivering the results they desire. We are happy that you love your hair and that our team made your visit even more enjoyable.

We truly appreciate your kind words and we will make sure to pass on your feedback to Olivia and the rest of our team.

The Team at Saks Hair Chester-Le-Street

Trim and blow dry

Mrs Elaine Rowley
2nd Jul 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Perfect as always. Very pleased.

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Response from Saks Hair Chester-Le-Street

Hi Elaine,

Thank you so much for your lovely review! We're thrilled to hear that you were pleased with your experience at our salon. Our team always strives to provide the best service for our clients, and we're glad to know that we met your expectations.

We hope to see you again soon for your next appointment. Have a wonderful day!

The team at Saks Hair Chester-Le-Street

Love my new hair

Shell Butt
1st Jul 2026
Team Member: Stacey
5.0

Fantastic experience!!The staff were friendly and welcoming and my stylist really listened to what I wanted , I am really happy with my hair cut and colour, attention to detail was amazing and I will definitely be back. Thank you Saks for looking after me. See you all soon 😘

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Response from Saks Hair Chester-Le-Street

Hi Shell! Thank you for taking the time to write such a lovely review. We're pleased to hear that you had a fantastic experience at our salon. Our team takes pride in being friendly and welcoming to all our clients. We're glad that your stylist listened to your hair needs and that you were happy with your cut and color. Attention to detail is something we prioritize here at Saks, so we're glad it didn't go unnoticed. We can't wait to have you back at the salon soon! Have a great day!

The Team at Saks Hair Chester-Le-Street

Really happy!

Ann Walker
30th Jun 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Full head of lowlites on white hair. Fabulous results! Love it thanks Zoe

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Response from Saks Hair Chester-Le-Street

Hi Ann, we are so glad to hear that you had a fabulous experience with us at Saks Hair! It's wonderful to hear that Zoe was able to give you the results you love. We are always striving to help our clients feel confident and beautiful, and we are thrilled that we were able to do that for you with your lowlights. Thank you for taking the time to leave a review and we hope to see you again soon. Take care!
- The Saks Hair Chester-Le-Street team

Amazing

Laura Pattison
30th Jun 2026
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Stacey was so lovely..i needed a last minute appointment to get my twin daughters hair plaited for their residential trip tomorrow at school and she fitted us straight in and made a wonderful job.
Two happy little girls going on there school trip tomorrow.
Thanks so much Stacey x

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Response from Saks Hair Chester-Le-Street

Dear Laura Pattison,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Stacey provided you with excellent service and was able to accommodate your last minute appointment for your daughters. We love being able to make our clients' lives a little easier and seeing those happy little girls heading off on their school trip warms our hearts. We are so grateful to have Stacey on our team and we will make sure to pass along your kind words to her.

We hope to see you and your daughters again soon for their next hair adventure!

Yours sincerely,
The team at Saks Hair Chester-Le-Street

Always a pleasure.

Mrs Ellie Thompson
25th Jun 2026
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

As always , Stacey Lou did an excellent job with my hair today. I've had Stacey Lou doing my hair for years now and always been very satisfied .She is a brilliant stylist and always makes me feel at ease. Ive been going to Saks Chester le Street about 22 years now and wouldn't go anywhere else and theres
always a warm welcome when you enter the shop.

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Response from Saks Hair Chester-Le-Street

Dear Mrs Ellie Thompson,

Thank you so much for your kind words and for taking the time to share your review with us! We are thrilled to hear that Stacey Lou consistently provides you with excellent service and that you have been a loyal client for many years.

We truly appreciate your support and are grateful for your trust in us. It is always our pleasure to make you feel at ease and provide you with a warm welcome when you visit our salon.

Thank you for choosing Saks Hair Chester-Le-Street for your hair needs. We look forward to seeing you again soon!

Best regards,
The team at Saks Hair Chester-Le-Street

Cut and finish

Anonymous
25th Jun 2026
Team Member: Nicola
5.0

Had a fantastic consultation with Nicola. Explained what was /not achievable and what to work towards.

Relaxing and lovely head massage . Great cut and finish on very fine hair. It looks so much thicker

Absolutely love it!! Already shared a photo and comments to my friends xx

Thank you 🥰

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Response from Saks Hair Chester-Le-Street

Hi there,

Thank you so much for leaving such a lovely review! We're thrilled to hear that you had a fantastic consultation with Nicola and that you loved your experience at our salon.

It's always our priority to provide honest and achievable hair goals for our clients, and we're glad that Nicola was able to do that for you. We also believe that a relaxing head massage makes all the difference in a hair appointment, so we're happy to hear that you enjoyed it.

We're even more pleased to know that you love your new cut and that it gave your fine hair a thicker look. Thank you for sharing your photo and comments with your friends, we truly appreciate it!

We can't wait to see you again and continue to provide you with the best hair services.

Warmly,
The team at Saks Hair Chester-Le-Street

Perfect

Nikki Spink
24th Jun 2026
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Amazing x.

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Response from Saks Hair Chester-Le-Street

Hi Nikki, we are ecstatic to hear that you had an amazing experience at our salon. Your feedback means a lot to us and we are grateful for your support. Thank you for taking the time to leave this lovely review. We are thrilled that we were able to provide you with a great service and we hope to see you again soon. Take care! - The team at Saks Hair Chester-Le-Street.

Haircut

Anonymous
24th Jun 2026
5.0

Fantastic service, great haircut & lovely staff. Made to feel very welcome

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Response from Saks Hair Chester-Le-Street

Dear Reviewer,

We are thrilled to hear that you enjoyed your recent visit to our salon. We take great pride in providing our clients with fantastic service and we are delighted to know that you received a great haircut from our skilled stylists. Our team strives to create a welcoming and friendly atmosphere for our clients, and we are happy to hear that this made you feel comfortable during your visit.

Thank you for taking the time to share your positive experience. We truly appreciate your kind words and hope to see you again soon.

Best regards,
The Saks Hair Chester-Le-Street Team

Great haircut

Mrs Yvonne Strong
24th Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

I always enjoy my visits to Saks and Emma is amazing! Today I had deep conditioning treatment which left my hair feeling wonderful!

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Response from Saks Hair Chester-Le-Street

Dear Mrs Yvonne,

Thank you so much for taking the time to write a review about your recent visit to our salon. We are thrilled to hear that you always enjoy your time at our salon and that Emma has left a wonderful impression on you.

We are glad that you loved your deep conditioning treatment and that your hair is feeling amazing! Thank you for choosing our salon and we look forward to seeing you again soon.

Warm regards,
The Saks Hair Chester-Le-Street team

Excellent service

Denise Hooper
24th Jun 2026
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Stacey was excellent in her styling and explained everything .

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Response from Saks Hair Chester-Le-Street

Dear Denise, thank you so much for taking the time to write us a review! We're glad to hear that Stacey did such an excellent job on your hair and took the time to explain everything. We always strive to provide our clients with the best service and it's great to know that we succeeded. Thank you for choosing our salon! We hope to see you again soon for another styling session. Best regards, The team at Saks Hair Chester-Le-Street.

Bit disappointed

Elizabeth Hayes
24th Jun 2026
3.5
Appointment verified by SaloniQ Software

My hair came out lovely at the end and Stacey was very friendly, but I’m not sure the whole process was worth the money. My hair was cut faster than it was washed and dried and I can’t say that brushing my hair was particularly gentle. My whole appointment took 45 minutes, which didn’t feel right considering I had quite a bit of length off. I understand my appointment was booked late (6.15PM near closing time) and it was extremely hot but I don’t think the whole experience was worth £60 - minus the tip. If I wanted my hair cut and blow dried I could’ve done it myself. I was hoping for my hair to be styled to frame my features and have my stylist talk through it with me but barely any conversation was made besides at the start. Unfortunately, I’m not sure I’ll be back for another haircut here.

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Response from Saks Hair Chester-Le-Street

Dear Elizabeth Hayes,

Thank you for taking the time to leave us a review. We are glad to hear that you were happy with your hair and enjoyed chatting with Stacey during your appointment. However, we are sorry to hear that you feel the overall experience was not worth the money.

We strive to provide our clients with both quality services and a relaxing and comfortable experience. We apologize if you felt rushed during your appointment. Our team always aims to give each client the time and attention they deserve, regardless of appointment time or salon closing.

We understand your concerns and would like to assure you that our prices reflect the skill and expertise of our stylists, as well as the high-quality products we use.

We would love the opportunity to make it up to you and provide you with a more satisfying experience on your next visit. I have tried to call you so we can speak and invite you back in the salon . Thank you again for your review and we hope to have the pleasure of seeing you back at our salon in the future.

Warm regards,
The team at Saks Hair Chester-Le-Street

New style

Dee
23rd Jun 2026
Team Member: Zoey
5.0

Very attentive and great stylist. First visit but will definitely return

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Response from Saks Hair Chester-Le-Street

Hi Dee,

Thank you so much for your lovely review! We're glad to hear that you had a great experience during your first visit to our salon. Our team strives to provide excellent service and we are happy to know that we were able to make you feel well taken care of.

We look forward to welcoming you back at our salon for your future hair needs. As always, feel free to let us know if there is anything we can do to make your next visit even more enjoyable.

Take care and see you soon!

Warmly,
The team at Saks Hair Chester-Le-Street

Excellent as always

Mrs Beverley Loughlin
23rd Jun 2026
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola was excellent as always. Very pleased with haircut

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Response from Saks Hair Chester-Le-Street

Dear Beverley,

Thanks a lot for your lovely feedback! We are happy to hear that you were delighted with your haircut by Nicola at our salon. It is always a pleasure to have you in our salon and we appreciate your continued support.

Looking forward to seeing you again soon!
The Team at Saks Hair Chester-Le-Street

Excellent

Elaine Miles
23rd Jun 2026
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Not sure which Stacy I have but every time she is so lovely and makes me feel top notch with my hair do.

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Response from Saks Hair Chester-Le-Street

Hi Elaine, thank you for leaving us such a kind review! We're glad that Stacy always makes you feel top notch with your hair. She's a true gem and we'll make sure to pass along your compliments to her. We can't wait to see you next time and continue providing you with top-notch service. See you soon!

The team at Saks Hair Chester-Le-Street
P.S. It is Stacey who does your hair, not Stacey Louise.

Excellent service 👏

Mrs Marie Hannan
19th Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

A wonderful cut and finish, very much enjoyed the head message. Emma listened to what i wanted and I am very happy with end result ☺️

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Response from Saks Hair Chester-Le-Street

Dear Marie,

Thank you so much for taking the time to leave us a review! We are so pleased to hear that you had a wonderful experience at our salon and that you were pleased with Emma's skills. We take great pride in creating a relaxing and enjoyable atmosphere for our clients, and we're glad that you enjoyed the head message.

It's always our goal to listen to our clients' needs and deliver the desired results, so we are pleased to know that you are happy with your cut and finish.

The Team at Saks Hair Chester-Le-Street

Review

Karen Blackburn
19th Jun 2026
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Always good to see Stacey, lovely welcome and great service. Enjoyed a lovely loyalty bonus today, very pleased.

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Response from Saks Hair Chester-Le-Street

Dear Karen, thank you so much for your kind words about our salon. We are delighted to hear that you had a great experience with Stacey and enjoyed our loyalty programme. We strive to provide top-notch service and make our clients feel welcomed and appreciated. We hope to see you again soon for another fantastic visit. Take care!
The Team at Saks Hair Chester-Le-Street.

Amazing service

Katie Mountain
18th Jun 2026
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

So many thanks to Nicola for an amazing cut. I got a last minute cancellation on the day and I'm so pleased I came in. Nicola listened to what I wanted and helped me figure out what I want to do next with my hair. She was lovely and chatty and gave me lots of info about products ans how to do my hair. Will definitely be back. Thank you!

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Response from Saks Hair Chester-Le-Street

Hi Katie,

Thank you for leaving such a lovely review about your experience at our salon. We are delighted to hear that you had an amazing cut with Nicola!
It's great to hear that Nicola listened to your needs and provided you with the information and advice you needed. We are thrilled that you left feeling satisfied and we look forward to welcoming you back again in the future.

Thank you for choosing our salon and we can't wait to see you soon!

The team at Saks Hair Chester-Le-Street

Saks

Mrs Pauline Linsley
17th Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

A visit to Saks is always a pleasure, and l am always happy with the results

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Response from Saks Hair Chester-Le-Street

Hi Pauline,

Thank you so much for taking the time to leave a review for us. We're thrilled to hear that your visit to our salon was such a pleasure and that you were happy with the results.

We look forward to serving you again in the future and hope to continue providing you with pleasant and satisfying visits.

Take care,
The team at Saks Hair Chester-Le-Street

Perfect every time

Miss Stacey Dudley
17th Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Have been getting my hair done by emma for a long time now, and she always does it perfect, she is very talented a good at what she does.

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Response from Saks Hair Chester-Le-Street

Hi Stacey,

Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your continued support and trust in Emma to do your hair.

We are thrilled to hear that Emma always delivers the perfect result and that her talent shines through in her work. We will be sure to pass on your kind words to her.

Thank you again for choosing our salon, and we look forward to seeing you again soon!

The team at Saks Hair Chester-Le-Street

Cut and blow dry

Patricia Ambrose
16th Jun 2026
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Very happy with service and style good cut.

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Response from Saks Hair Chester-Le-Street

Hi Patricia, thank you for taking the time to leave a review for us. We're delighted to hear that you were happy with our service and that you love your new hair cut. We strive to provide our clients with the best possible experience and we're glad we could deliver on that for you. We hope to see you again soon for your next appointment. Take care!

The team at Saks Hair Chester-Le-Street

Another lovely experience

Lesley Forster
12th Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Always a relaxing experience when I get my hair done , Emma is an amazing stylist and good listener when it comes to my hair , love to make changes to my colour and style and Emma comes up with amazing suggestions and love my hair after every visit.

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Response from Saks Hair Chester-Le-Street

Dear Lesley,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you always have a relaxing experience at our salon and that Emma is such an amazing stylist. We will be sure to pass along your kind words to her!

We take pride in listening to our clients' hair goals and providing expert suggestions. We are so glad that you love your hair after every visit and we can't wait to see you again soon.

The team at Saks Hair Chester-Le-Street

From Steph

Stephanie Clark
11th Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Absolutely excellent as always!

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Response from Saks Hair Chester-Le-Street

Hi Stephanie,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience at our salon.

We take great pride in providing exceptional services to our clients, and it's always wonderful to receive such positive feedback.

Thank you again for choosing our salon and for your kind words. We look forward to welcoming you back for your next appointment.

The team at Saks Hair Chester-Le-Street

Saks Signature

Deborah Renwick
11th Jun 2026
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

Brilliant, relaxing time. Olivia is a whizz with colour and I love her head massages, craic and music great too!

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Response from Saks Hair Chester-Le-Street

Dear Deborah,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a brilliant and relaxing experience at our salon. We will be sure to pass your kind words along to Olivia, she truly is a whizz with colour and we are lucky to have her as part of our team.

We are also glad to hear that you enjoyed our music and great craic, making your time with us even more enjoyable. We hope to see you again soon for another pampering session!

The team at Saks Hair Chester-Le-Street

Cut and blow dry

Barbara Smith
10th Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

First visit to the salon , excellent service from Emma and a lovely atmosphere in the salon very friendly and welcoming, I have booked again for more treatments.

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Response from Saks Hair Chester-Le-Street

Hi Barbara,
Thank you for taking the time to share your experience at our salon. We are thrilled to hear that your first visit with us was a pleasant one, thanks to the excellent service provided by our stylist Emma and the welcoming atmosphere in our salon. We are glad to have you as a returning client and look forward to seeing you again for more treatments.

The Saks Hair team at Chester-Le-Street

Saks

Judith Lee
10th Jun 2026
Team Member: Nicola
5.0

Nicola always has time for you , and dose your hair how you want it very happy with result.

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Response from Saks Hair Chester-Le-Street

Dear Judith,
We are so happy to hear that you enjoyed your recent visit with us at Saks Hair! We truly appreciate your kind words about your stylist Nicola and how she always takes the time to make sure you are happy with your hair. Your satisfaction is our top priority and we are delighted to hear that we were able to achieve the result you were looking for. Thank you for taking the time to leave such a lovely review. We can't wait to see you again for your next appointment!

The team at Saks Hair Chester-Le-Street

Mrs

Hazel Morrison
10th Jun 2026
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

Very friendly lovely girl really good cut .had lots of patience with me .

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Response from Saks Hair Chester-Le-Street

Hi Hazel,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon and that you were happy with your cut. Our team always strives to provide top-notch services with a friendly and patient approach, so your kind words really mean a lot to us.

We hope to see you again soon for your next hair appointment!

Best wishes,
The Saks Hair Chester-Le-Street team.

Amazing service

Holly Reeve
9th Jun 2026
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Lovely experience, listened to what i wanted and cared enough to take the time to make it possible

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Response from Saks Hair Chester-Le-Street

Hi Holly, thank you so much for taking the time to leave a review! We're thrilled to hear that you had a lovely experience at our salon and that our team listened to your requests. We pride ourselves on providing personalized and attentive service to each and every client. Thank you for choosing us and we hope to see you again soon. Take care!

Best,
The Saks Hair Chester-Le-Street Team.

Perfect 👌

Andrea Mitchenson
9th Jun 2026
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Absolutely over the moon with my cut Stacey did exactly what I asked for. The whole experience from start to finish was relaxed and perfect. Will definitely be back.

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Response from Saks Hair Chester-Le-Street

Dear Andrea, we are so pleased to hear that you had a great experience at our salon! Stacy is an excellent stylist, and we are glad she was able to give you the exact cut you wanted. Our team strives to create a relaxed and perfect experience for all of our clients, and we are happy to see we succeeded with you. We can't wait to have you back at our salon!
team at Saks Hair Chester-Le-Street.

A lovely welcome and excellent result

Margaret Young
7th Jun 2026
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

I

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Response from Saks Hair Chester-Le-Street

Thank you so much for leaving a review, Margaret! We are thrilled to hear that you had such a positive experience at our salon. Our team takes great pride in providing exceptional service to all of our clients. We are happy that we were able to help you find a new hairstyle that you love and that our staff were friendly and professional. Your satisfaction is our top priority and we are grateful for your kind words. We look forward to seeing you again soon and helping you maintain your beautiful new look! Best regards, The team at Saks Hair Chester-Le-Street.

5 stars

Lynn Barton
4th Jun 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Pleasant professional staff excellent customer service and always very happy with my hair

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Response from Saks Hair Chester-Le-Street

Hi Lynn! Thanks so much for your kind words about our salon. We are so glad to hear that you had a positive experience with our team. It's always our goal to provide top-notch customer service and we're happy to know that we've succeeded with you. We are also thrilled that you love your hair every time you leave our salon. It means a lot to us that you trust us with your hair and we will continue to work hard to keep you happy. Thank you again for your review and we can't wait to see you again soon! Best wishes from the team at Saks Hair Chester-Le-Street.

Sadly not the cut for me

Anonymous
4th Jun 2026
3.5

Everyone seemed lovely and friendly. But sadly my haircut was just nothing of what I asked for. As a trans man, my hair is very important to me as far as my comfortability is concerned and very important to my appearance.. the hair cut was not even close to what I wanted. I did show a photo and I asked a couple times-please do not give me a full fringe.. yet that’s exactly what I left with.. I left and instantly put my hat on.. I understand she tried her best to work around my issues regarding my hairlines and I can appreciate that! But having had short hair before, I know it is doable. It just sadly wasn’t done today. I did try to speak up and ask for more to be cut as I wasn’t quite happy. But it didn’t make much difference and I felt uncomfortable telling her I didn’t like it. I could clearly feel she was rushing as she had other people to see to - which is fine! I can understand a busy salon. But I just didn’t feel I could speak up unfortunately. She genuinely seemed lovely! As did everyone in the salon! Just wasn’t the one sadly

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Response from Saks Hair Chester-Le-Street

Dear valued customer,

Thank you for taking the time to leave a review. We are glad to hear that you found our staff to be lovely and friendly. However, we apologize that your haircut did not meet your expectations. Our team at Saks Hair Chester-Le-Street strives to provide each and every customer with a hairstyle that they are comfortable with and that reflects their individual style.

We understand that as a trans man, your hair is an important aspect of your appearance and comfort. We are sorry that the haircut did not match the photo or meet your specific requests. Our stylists always try their best to accommodate our clients' requests and we apologize that we were not able to meet your expectations this time.

I am going to contact you directly to invite you back into the salon complimentary to resolve this for you, I hope this is okay.
Once again, thank you for your honest review and for choosing Saks Hair Chester-Le-Street. We look forward to welcoming you back to our salon.

The team at Saks Hair Chester-Le-Street.

Hair cut and finish

Rhoda Holmes
4th Jun 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Shorter cut I'm very pleased with it. Thank you Zoey.

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Response from Saks Hair Chester-Le-Street

Dear Rhoda,

We are so delighted to hear that you are pleased with your new shorter cut from Zoey. Thank you for taking the time to leave us such a lovely review. We are always thrilled to receive positive feedback from our clients.

We are proud to have Zoey as a part of our team at Saks Hair and we will make sure to pass along your kind words to her. Our talented stylists always strive to provide our clients with the best experience possible.

Thank you again for choosing our salon and we can't wait to see you again soon for your next appointment.

The Team at Saks Hair Chester-Le-Street

Great haircut

Pam
3rd Jun 2026
Team Member: Emma
5.0

Emma is an excellent stylist, I was thrilled with my haircut, my husband said it made me look years younger , can’t be bad 😄! Emma is a lovely person, very easy to talk to making my visit to the salon incredibly relaxing. I can highly recommend her.

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Response from Saks Hair Chester-Le-Street

Dear Pam,

Thank you so much for taking the time to leave us such a lovely review! We are delighted to hear that you had a great experience with Emma and that you are pleased with your new haircut. We know that feeling confident and refreshed is important, so we are thrilled to have helped you achieve that!

We agree, Emma is truly an amazing stylist and a lovely person to chat with. We pride ourselves on creating a relaxing and welcoming atmosphere for all our clients. Thank you for recommending us and we can't wait to welcome you back for your next visit.

The team at Saks Hair Chester-Le-Street

Olaplex treatment

Emily Peadon
3rd Jun 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Very friendly and professional, very happy with my hair

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Response from Saks Hair Chester-Le-Street

Hey Emily, thank you so much for taking the time to leave us a review! We are so pleased to hear that you had a great experience with our team and are loving your hair. Your satisfaction is what drives us to provide the best customer service and professional results. We appreciate your support and can't wait to see you again. Have a lovely day!

The team at Saks Hair Chester-Le-Street

Amazing experience

Lorraine Carr
3rd Jun 2026
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

Amazing atmosphere, Olivia was lovely to talk to had lovely chats. And she supported me well having my little baby nephew with me xx

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Response from Saks Hair Chester-Le-Street

Hi Lorraine,

Thank you for taking the time to leave us such a lovely review! We're so pleased to hear that you had a great experience at our salon. It was a pleasure to have you and your little nephew, and we're glad that Olivia made you both feel comfortable.

We strive to create a warm and welcoming atmosphere, and it's wonderful to know that we achieved that during your visit. Thank you for choosing our salon, and we hope to see you again soon.

The team at Saks Hair Chester-Le-Street

Excellent!

Louise Curtis Robinson
2nd Jun 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Really lovely salon, fantastic service from Zoey, listened to my requests and deliver beyond expectations- would recommend and I’ve booked to return as I was extremely happy with my hair.

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Response from Saks Hair Chester-Le-Street

Hi Louise,

Thank you for taking the time to leave us a review. We're so glad to hear you had a great experience at our salon. Zoey is a fantastic stylist and we're happy she was able to exceed your expectations and create a look you love. We can't wait to have you back for your next appointment. See you soon!

The team at Saks Hair Chester-Le-Street

Lovely Salon!

Erin Riddel
2nd Jun 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

I am so happy with my cut and style- very efficient and friendly service. Zoey is lovely and clearly had a lot of experience.

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Response from Saks Hair Chester-Le-Street

Hi Erin,

Thank you so much for taking the time to leave us a review! We are so pleased to hear that you are happy with your cut and style. Our team takes pride in providing efficient and friendly service to all of our clients.

Zoey is a wonderful stylist and we're glad that her experience shines through in her work. We will make sure to pass along your kind words to her.

We truly appreciate your feedback and we cannot wait to have you back in our salon!

The team at Saks Hair Chester-Le-Street

Fantastic professional service

B Riddel
2nd Jun 2026
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Zoey is really professional and was genuinely interested in what I hoped to gain from my hair cut, I am more than happy with the results and will definitely book in with Zoey again.

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Response from Saks Hair Chester-Le-Street

Thank you so much for taking the time to leave us a review. We are so pleased to hear that Zoey provided such a professional and attentive service during your visit. We pride ourselves on our stylists' dedication to understanding and meeting our clients' desires and needs.

We are delighted that you are happy with the results of your haircut and we will be sure to pass on your kind words to Zoey. We would love to welcome you back for your next appointment with her or any other member of our team.

Thank you again for your feedback and for choosing our salon for your hair needs. We look forward to seeing you again soon.

The Saks Hair Chester-Le-Street team

Hair Appointment

Rachel Arkle
30th May 2026
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola was fantastic as always!!

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Response from Saks Hair Chester-Le-Street

Hi Rachel, thank you so much for your wonderful review! We are thrilled to hear that Nicola provided you with fantastic service during your recent visit to our salon. We are so lucky to have her as part of our team at Saks and we will be sure to pass along your kind words. We can't wait to welcome you back for your next appointment. Thank you for choosing us for your hair needs.

The Team at Saks Hair Chester-Le-Street.

Excellent

Janet Nichols
30th May 2026
Team Member: Stacey
5.0
Appointment verified by SaloniQ Software

Excellent, loving my grey blending journey

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Response from Saks Hair Chester-Le-Street

Dear Janet,
We are overjoyed to hear that you are enjoying your grey blending journey with us here at our salon! Thank you for taking the time to share your positive experience. It means a lot to us. Your feedback has truly made our day and we are so grateful for your support.
Thank you again for choosing us and we look forward to seeing you again soon.

The team at Saks Hair Chester-Le-Street

Hair cut and style

Denise Mowat
30th May 2026
Team Member: Melissa
5.0

Very good stylist.

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Response from Saks Hair Chester-Le-Street

Hi Denise, thank you so much for your positive review! We are delighted to hear that you had a great experience with Melissa. It means a lot to us when our customers are happy with their haircuts. We truly appreciate your 5 stars!. We hope to see you again soon for your next haircut. Thank you for choosing us. Take care!
the team at Saks Hair Chester-Le-Street

Fabulous!

Sue Pender
28th May 2026
Team Member: Emma
5.0

Really enjoyed my experience at Chester Le Street salon today
Emma did a lovely deep head massage/ shampoo… really enjoyed it
She took time doing a consultation about my cut/ style
She was very friendly & professional
All in all it was a positive experience
Thanks!

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Response from Saks Hair Chester-Le-Street

Hi Sue,

Thank you so much for taking the time to leave us such a kind review! We're so pleased to hear that you had a wonderful experience at our salon in Chester-Le-Street today.

Emma will be delighted to hear that you enjoyed the deep head massage and shampoo she provided. We're glad that she took the time to have a thorough consultation about your cut and style - our team always strives to ensure every client receives personalized and high-quality service.

It's great to know that you found Emma to be friendly and professional - we couldn't agree more! Thank you again for your feedback. We look forward to welcoming you back to our salon in the future.

The team at Saks Hair Chester-Le-Street

My Enjoyable Hour

Anne Crooks
28th May 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Today I had a cut and style which was done to perfection by Emma.
The saloon always delivers a relaxing experience with excellent coffee. I am one happy lady!
Many thanks x

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Response from Saks Hair Chester-Le-Street

Dear Anne,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a perfect cut and style with Emma. She is truly talented and we are lucky to have her on our team.

We are also glad that you enjoyed our relaxing atmosphere and excellent coffee. We believe that a great experience is not just about the service, but also the overall ambiance.

Thank you for choosing our salon, we can't wait to welcome you back for another pampering session.

The Saks Hair team at Chester-Le-Street

Superb cut and finish

Mrs Jane Reed
28th May 2026
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Fresh new hair cut and toner. Staff always so attentive and you feel absolutely amazing when hair looks and feels so healthy *****

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Response from Saks Hair Chester-Le-Street

Dear Jane,

Thank you for taking the time to leave a kind review about your recent visit to our salon. We are so pleased to hear that you are happy with your fresh new hair cut and toner.

We look forward to welcoming you back to our salon in the future and providing you with another fantastic hair experience.

The Saks Hair team at Chester-Le-Street

Good hair day

Gail Wears
27th May 2026
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Love my time in Saks - love my stylist Emma too! Always listens to what I would like and always delivers too ⭐️⭐️⭐️⭐️⭐️

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Response from Saks Hair Chester-Le-Street

Dear Gail,

We are delighted to hear that you had an enjoyable experience at our salon. We are also happy to hear that you are satisfied with the services provided by your stylist, Emma. We take great pride in listening to our clients' preferences and delivering the results they desire.

Thank you for taking the time to share your positive feedback. We value your support and look forward to pampering you again in the future.

Take care,
The Saks Hair team

Hair cut and finish

Mrs Denise Regan
27th May 2026
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Another perfect cut and finish with lots of advice given.

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Response from Saks Hair Chester-Le-Street

Hi Denise, thank you for leaving a kind review! We are happy to hear that you were pleased with your recent appointment at our salon. Our team takes pride in providing not only great haircuts, but also helpful tips to maintain your style. We appreciate your continued support and look forward to seeing you again soon! Best Regards, the team at Saks Hair Chester-Le-Street

Great Hair

Davina Mather
21st May 2026
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Great experience, consultation first the cut and blow dry, exactly as we discussed

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Response from Saks Hair Chester-Le-Street

Dear Davina,

We are delighted to hear that you had a great experience at our salon! It's wonderful to hear that our consultation process helped to achieve the cut and blow dry that we discussed. We always strive to listen to our clients and tailor our services to meet their needs and preferences.

We hope to see you again soon at Saks Hair Chester-Le-Street and provide you with excellent hair care services.

The team at Saks Hair Chester-Le-Street