Response from Joanne Hairdressing Poole
Dear Nicola,
Thank you for taking the time to share your experience at our salon. We apologize for the inconvenience and disappointment you felt during your recent visit. We strive to provide exceptional service to all of our clients and it seems like we fell short.
We are sorry to hear that your stylist was not available when you arrived. We understand how frustrating that can be and we have addressed this with our team to ensure it does not happen again. We also apologize for the lack of communication and attention during your appointment.
We take your hair concerns seriously and we are glad that we were able to address them for you. We do understand that the end result was not what you were expecting and we apologize for any confusion or miscommunication. Our team always strives to give our clients the best experience and we are sorry that we were unable to meet your expectations.
Thank you for bringing this to our attention and we hope to have the opportunity to make it right for you in the future. Please do not hesitate to contact us if you have any further concerns.
Sincerely,
The team at Joanne Hairdressing Poole