Response from Saks Hair Exeter
Dear Sarah-Jane,
Thank you for taking the time to leave us a review. We are sorry to hear that your experience with us was disappointing. We pride ourselves on providing excellent customer service and ensuring our clients are happy with their hair services.
We apologise if you felt rushed during your booking process. We always try to accommodate each client's needs and preferences whilst also ensuring we book clients in for the correct service and allowing sufficient time. We understand it can be difficult to make a decision without a proper consultation. As you were unsure about what you wanted to book in for this is why we were suggesting that you book for a free consultation, however, we appreciate that you didn't want to do this. This does also make providing a definitive price difficult sometimes because we can't always be 100% certain about what you will decide to have done on the day. We will certainly take this feedback on board and endevour to make improvements for the future.
We are also sorry to hear that you didn't feel heard at the beginning of your appointment. We strive to make each client feel valued and listened to.
We appreciate your feedback about the hair washing experience and will address this issue with our team. As for the colour, our goal is for our clients to leave our salon feeling confident and satisfied with their hair. We apologise if this was not the case for you and we do offer a complimentary redo for all clients who are not satisfied with a service. This is offered for two weeks following your original booking. If you would like to take this up then please do call the salon as they would be happy to arrange this for you.
Regarding the pricing, we always aim to be transparent with our clients and apologise if there were any discrepancies. As mentioned above it can be hard to give an exact price for a colour when the client is unsure about what they want to achieve. This should however be discussed with you during your appointment so that you are aware of what you will be paying at the end.
We are disappointed to hear that you felt rushed during your haircut, especially as we extended the appointment to allow the stylist more time. We will make sure to discuss this with all of our team to ensure that this doesn't happen again.
Thank you again for your feedback and please accept our apologies again.