Response from Oxygen Lifestyle Salon & Spa
Dear Amanda,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that, as always, you received great service from your stylist, and we truly value your continued loyalty to Oxygen.
We’re sorry for any confusion or inconvenience caused by our recent price increase. We always aim to be as transparent as possible with our pricing, so I have personally looked into the pricing for your specific stylist. I can confirm that the increase was from £71 to £80, which equates to approximately 12.7%, rather than 32%.
As a business, we had made every effort to avoid increasing our prices for almost four years. However, with the continued rise in our operating costs, we unfortunately reached a point where an adjustment to our service prices became necessary. We completely understand that any price increase can be frustrating, which is why we wanted to ensure this was communicated as clearly as possible.
Regarding the tip calculation, we absolutely understand your feedback and appreciate you bringing this to our attention. We have already raised this with our software provider on several occasions, and they are currently working on a solution to improve the way this is displayed. In the meantime, we want to reassure you that our stylists genuinely appreciate any tip they receive. There is also an option to enter a custom amount, should you prefer to select the exact tip you would like to leave.
I hope this helps to clarify the recent changes and gives you some reassurance regarding our pricing structure at Oxygen.
We would also be more than happy to recommend one of our talented stylists who works at a lower price point than Jessy, should you wish to explore this option. We really do appreciate your loyalty to us as a guest, and we would love to continue looking after you in whichever way works best for you.
Thank you again for your honest feedback and for choosing Oxygen.
Warmest wishes,
Coco
Salon Manager
Oxygen Lifestyle Salon & Spa