Response from Earle & Co Hair & Beauty
Good afternoon Kim, We were disappointed to hear that you did not enjoy your salon experience with us,.
I would now like to take this opportunity to address some of the points you raised.
Firstly I would like to clarify that the stylist you were booked in with moved your appointment forward 2 hours due to a medical appointment for her child, you were her first client scheduled in that day, she arrived to the salon, slightly earlier than expected and was helping out a fellow stylist.
In your review you have stated your appointment should have been for 2 hours, we are unsure where you have received this information? With all hairdressing timings there are a few considerable factors that would determine the length of time for any appointment.
With all appointments you are given a guide time, but we would not advise 2 hours for a restyle.
In regards to the condition of your hair, consistent trims would have helped as you informed us that you had not seen a hairdresser for a considerable amount of time.
You received a full consultation, which included, a conversation about the condition of your hair, what could and could not be achieved, a colour patch test, and product information that you later went on to purchase so zero engagement is hard to understand.
Also within your appointment you engaged in a full conversation with another client that is known to you, I believe that then followed onto a full salon conversation.
We would also like to inform you that you were not charged the full amount of a restyle price, due to volume of your hair and the time it took to do.
We would have loved to have had the opportunity to speak to you in person but unfortunately due to making continuous phone calls to you and messages you have failed to returned any.
Finally I would like to reassure you all clients old and new , the same level of care and attention is given to all.
Kind Regards
Sue
(Owner)