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TONI&GUY Birmingham

12 & 13 Caxtongate, 5 Cannon St, Birmingham, West Midlands, B2 5EP

About us

A British brand that firmly bridges the gap between high-fashion and hairdressing as seen by its long-standing sponsorship of London Fashion Week and the British Fashion Awards. TONI&GUY hairdressers are qualified beyond industry standard; having completed their NVQ training, its hairdressers complete a further year’s training specialising in either cut or colour and learning the Superbrand’s unique methods and techniques before completing a final intensive six weeks TONI&GUY Diploma, at one of our international Academies.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 20:00
Friday 09:00 - 19:00
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.80
1,005 verified reviews
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Not as good as other branches..

Drosia
11th Dec 2022
3.5
Appointment verified by Zenoti

The staff were really friendly but to be honest the overall the experience wasn’t the best. I left with dye still on my forehead after the appointment because they didn’t clean it properly and it was too difficult to clean it at home which really irritated my skin. And for the services the price was extremely high. Not the usual Toni and guy experience I had in other branches.

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Excelente !

Nicole Cherry
11th Dec 2022
5.0
Appointment verified by Zenoti

Always excellent service
Molly and Louis are amazing - thank you both so much.

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Perfect Experience

Krystyna Peratikos
9th Dec 2022
5.0
Appointment verified by Zenoti

Lois was fantastic- This was the 2nd time and he did a wonderful haircut

I cannot remember the girl that washed my hair she was lovely and I noticed she did not stop working all the time I was there

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Friendly customer service

Sobia K
7th Dec 2022
5.0
Appointment verified by Zenoti

I had my hair cut by Loui who was very attentive and friendly.
He gave me exactly what I wanted, I walked away very happy!

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Lunt

Jenny
3rd Dec 2022
5.0
Appointment verified by Zenoti

Loved visiting the Worcester salon yesterday, it’s always a treat! Steve and Shaun both do an amazing job and provide an excellent salon experience. Fab team in general. Massive thanks! Xxx

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Spectacular!

Anonymous
1st Dec 2022
5.0

I arrived at the salon, actually walking past it as i didn't recognise it, walked in to the great smile and greeting from my stylist Ben. He's such a great guy and has done so well since taking this salon over. Been seeing him since he started and he's worked wonders with my hair, I've used other top stylists here before and thought they did a great job, well since Ben has been doing it, its next level of cutting. He's so precise, knowledgable and a really nice person to be around. The salon looks fantastic, great head massage from iniya i think her name is very chatty. can i also say i use the thickening shampoo, sea salt and shine mist and have been since meeting Ben and its the best although a bit expensive but they really do what thy say on tin. well done Ben and his team x

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Haircut

Maryam malik
30th Nov 2022
5.0
Appointment verified by Zenoti

The people were very welcoming and I got exactly what I asked for if not better

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Good colour

Nina
28th Nov 2022
3.5
Appointment verified by Zenoti

Frantastic refurbishment. Good colorist and there was a ‘complementary blow dry’ which is a new concept. No conversation or energy so a bit lack lustre. Complementary coffee was a brown diluted coffee. Left feeling very flat!

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Very welcoming!

Sarah
22nd Nov 2022
5.0
Appointment verified by Zenoti

Popped in for a patch test for an appointment at a different salon. Staff were really friendly and efficient.

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Great service, great salon

Jo
20th Nov 2022
Stylist: Jim
5.0
Appointment verified by Zenoti

Super colour from Molly and great cut from Ben

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Toni & Guy Birmingham

Caroline Alexander
15th Nov 2022
3.0
Appointment verified by Zenoti

Colour service from Louis was great as usual but serious issues with the salon reopening after a refurbishment before it’s finished.

There were no toilet facilities available for customers or staff to use! This is completely unacceptable and goes against health and safety law and requirements.

If I’d been informed in advance then I would’ve rescheduled my appointment.

I emailed head office on 14th November whilst at the salon and still no response. Absolutely disgraceful.

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Haircut

Sandhya Kundra
15th Nov 2022
Stylist: Molly
5.0
Appointment verified by Zenoti

Lou did my haircut, excellent customer service, very happy with the way he styled my hair.

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Always leave feeling amazing

Racheal
6th Nov 2022
Stylist: Serena
5.0
Appointment verified by Zenoti

I always feel so confident speaking to Serena. She is so knowledgable and is able to transfer what I want into a great finish … colour change is fab.

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EXCELLENT SERVICE

Anonymous
18th Oct 2022
5.0

Very thoughtful & made me feel great when I left the saloon with a great haircut

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Balayage

Priya
9th Oct 2022
4.0
Appointment verified by Zenoti

Mt stylist was very friendly to work with. She treated my hair with care and gave me great results. One improvement I would say is the price of the service. I had treatment with olaplex which increased th cost however when I first used toni and guy I paid £75 and now I paid over £200. I think given cost of living it'll be much better if the prices can be reviewed. Apart from that great service

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Distraught

Claire
30th Aug 2022
1.5

I have gone to T&G for 20 years but my last visit shocked and deeply caused me to be so stressed.
I went for a ombre i was charged extra £20 for a toner .
I was late booking so i had to have whoever was available ( big mistake)
I know most of them but this guy who cut my hair has ruined it beyond words a 6yr old could of cut it better .
I can not do nothing with it ,it's way to short my fringe is beyond help so i paid £240 for my hair to be ruined now i can't wear it up as i have side pieces so short it's embarrassing ? i have failed to even get them to put it right.
Never again.

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Bad service

Ellie
15th Jul 2022
1.0

Went in for a wash and blow-dry and hair came out really dry due to the high heat setting used on the hairdryer. Minimal heat protectant used. Product quality was horrible. Blow dry brushes were really unsanitary. Poor wash service. Scalp was greasy within a day and ends of hair were super dry. Would not recommend going here at all.

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Amazing service

Demi
7th Feb 2022
5.0

I had my hair coloured on Saturday with Molly. She is amazing. In love with my new colour. The staff were wonderful too!

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AVOID TONI & GUY BIRMINGHAM

Anonymous
2nd May 2021
3.0

My appointment was on Friday 23 April 2021 and the balayage was very disappointing.

I was charged an additional £60 unknowingly, totalling £190. Apparently this was for toner & Wellaplex that I was told were being used, however I was not informed that they would come at an additional cost. Had I known, I would have been more than happy to pay however I feel very misled here. The stylist in question has since lied about this. Apparently as the prices on the website say 'from' they are allowed to charge whatever they like without discussing it first.

Following a complaint, the Birmingham district manager was extremely rude to me. She began the conversation by requesting that I email her directly from now on to avoid the emails going to head office - an immediate red flag. A full breakdown of her comments are on my TrustPilot review.

I do not dye my hair frequently as I do genuinely worry about damage to my hair. I have already noticed that my hair is weaker, much more brittle and harder to comb through after washing following the initial treatment. Worryingly, T&G have implied with their comments that bleaching my hair again will cause no further damage.

This experience has caused me a huge amount of stress to the point that I now feel very anxious about visiting another Toni & Guy salon again in the future.

T&G have offered another Balayage however I have lost all confidence, trust and respect for the organisation. Upon receiving my complaint they stated that "the Birmingham salon is a Franchise Partner and therefore the Franchise Partner is responsible for matters such as this. Head Office can offer hairdressing support where necessary but beyond that we can do no more. The salon is a franchise and therefore a completely separate company."

The only reason I chose this salon was due to the Toni & Guy name, however I urge you NOT to pay if you are unhappy as the customer service is shocking and they will not take responsibility.

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Toni & Guy Birmingham

Roger Dearing
25th Feb 2021
5.0

A great salon in the centre of Birmingham. Expert hair specialists, excellent service and great hair and beauty products. Highly recommended! ✨???????

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The Very Best

Mary
16th Dec 2020
Stylist: Serena
5.0

Serena has magic scissors she is amazing she made my straggly hair look wonderful the cut & style is fab i dont even need a hairbrush this morning i just run my hands through and it fell into place that is truly magic I have to catch the train from another area to visit her but it is worth it She was Covid aware and very professional .

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Great service

Anne Marie
14th Dec 2020
Stylist: Caspar
5.0
Appointment verified by Zenoti

Very good service. Pleased with the haircut and all the advice.

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Great service

Sophie
14th Dec 2020
Stylist: Caspar
5.0
Appointment verified by Zenoti

Caspar was so helpful and friendly, he listened to what I wanted and made sure I was completely happy with my hair before leaving. Never had a better experience and will definitely be coming back

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Brilliant as always!

Natalie court
12th Dec 2020
Stylist: Pam
5.0
Appointment verified by Zenoti

I love Toni and guys, I’ve tried other more local hairdressers and they are not a patch on Toni and guys. I would never go anyway else.

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Consistent service

Ian Patrick
8th Dec 2020
Stylist: Caspar
5.0
Appointment verified by Zenoti

Great style, great service.

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Very good

Anonymous
8th Dec 2020
5.0

Excellent

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Amazing! Highly Recommend!

Hannah
7th Dec 2020
Stylist: Pam
5.0
Appointment verified by Zenoti

Pam took the time to sit with me before my hair wash to clarify on my dry hair what style I wanted. I was unsure and she helped me work out what I wanted. She was really friendly and I love my hair! The styling after was amazing and I love the cut just as much after washing it and styling it myself at home! Although Toni and Guy is more expensive than other hairdressers, you definitely get what you pay for!

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Great service!

Nina Pal
6th Dec 2020
Stylist: Vicky
5.0
Appointment verified by Zenoti

I had a fantastic experience with Vicky considering it was my 2nd haircut since February! She was so attentive and very knowledgeable of what she was doing. She gave me a great new look which made me feel great.

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Excellent

Sade
5th Dec 2020
Stylist: Caspar
5.0
Appointment verified by Zenoti

Casper did a fabulous job like always. He is very attentive and knowledgeable. He always goes above and beyond, such as giving me advice and tips.

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Excellent service

Abbeyan Walsh
5th Dec 2020
Stylist: Pam
5.0
Appointment verified by Zenoti

As always, a lovely and relaxing environment. Friendly staff and excellent hairdresser. Pam always takes the time to get to know what you want from the appointment and to make it a positive hair experience!! It took me a long time to find a hairdresser who could deal with my kind of hair. Her professionalism and skill is a credit to Tony and Guy. Five stars⭐⭐⭐⭐⭐

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Review

Anonymous
5th Dec 2020
5.0

Vicky is an excellent stylist: very professional and listens carefully what one wishes to achieve. Today, my hair has been transformed if not me. Many thanks and best wishes.

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Brilliant

Stuart Bateman
5th Dec 2020
Stylist: Caspar
5.0
Appointment verified by Zenoti

Brilliant haircut, been going to Caspar for years, always come out pleased with the trim.

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New Me

Bernadette Lees
4th Dec 2020
Stylist: Caspar
5.0

Haven’t had a haircut since February Casper understood exactly what I wanted. All the team made me feel very special and looked after me I left feeling fabulous and very happy with my hair.

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Excellent

Trish
4th Dec 2020
Stylist: Pam
5.0
Appointment verified by Zenoti

Excellent hairdresser, friendly and easy going. Encouraged me to have a fringe put in and so glad I did.

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Professional and friendly as always

Alison Robinson
10th Nov 2020
Stylist: Pam
5.0
Appointment verified by SALONGENIUS Software

In these difficult times I felt looked after as usual. Staff are always friendly and professional and when I left I felt and looked much better. Pam is an excellent stylist and a lovely lady!

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Haircut

Anonymous
4th Nov 2020
Stylist: Yasmin
5.0

Lovely atmosphere. Friendly staff. Really happy with consultation, cut and treatment. Definitely returning

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Amazing

Marya Ahmed
4th Nov 2020
Stylist: Vicky
5.0
Appointment verified by SALONGENIUS Software

i got a blonde balayage done by beautiful vicky, she made sure she done it to her highest possible standard! great customer service skills and excited to see her again!

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Response from TONI&GUY Birmingham

Hey Marya
Thank you for taking the time to write a review,
Stay safe see you soon
Kind regards
Toni&Guy Birmingham

Amazing

marya ahmed
4th Nov 2020
Stylist: Vicky
5.0
Appointment verified by SALONGENIUS Software

i got a blonde balayage done by beautiful vicky, she made sure she done it to her highest possible standard! great customer service skills and excited to see her again!

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Response from TONI&GUY Birmingham

Hey Mayra
Thank you for taking the time to write a review, we will pass the message over to Vicky
Stay safe, see you soon
Kind regards
Toni&Guy Birmingham

2020/11/03

Dariusz
3rd Nov 2020
Stylist: Yasmin
5.0

Great result. Good value for money.

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Response from TONI&GUY Birmingham

Hey Darlusz
Thank you for writing a review, we will pass the message over to Yasmin.
Stay safe, see you soon
King regards
Toni&Guy Bimringham

Cut and blow

Tracey Pitt
3rd Nov 2020
Stylist: Yasmin
5.0
Appointment verified by SALONGENIUS Software

So grateful they managed to squeeze me in prior to lockdown. Friendly safe and professional. Great coffee too

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Response from TONI&GUY Birmingham

Hey Tracey,
Thank you for taking the time to write a review, we will pass the message over to Yasmin.
Stay safe, see you soon
Kind regards
Toni&Guy Birmingham

Excellent as always!

Anonymous
3rd Nov 2020
5.0

A great haircut and superb, friendly service from Caspar and all the staff. Super-happy to be squeezed in last- minute before lockdown! Stay safe all and see you soon :)

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Response from TONI&GUY Birmingham

Hey
Thank you for taking the time to write a review, we will pass the message over to Caspar and the Team, hope to see you soon stay safe
Kind regards
Toni&Guy Birmingham

Amazing experience at toni and guy birminghamf

Lesley
2nd Nov 2020
Stylist: Pam
5.0
Appointment verified by SALONGENIUS Software

Fabulous haircut, so happy, pam is amazing and everyone is so welcoming and freindly.

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Response from TONI&GUY Birmingham

Hey Lesley,
Thank you for writing a lovely review, we will pass the message over to Pam and the Team hope to see you soon, stay safe
Kind regards
Toni&Guy Birmingham

Excellent

Nicole Cherry
2nd Nov 2020
Stylist: Pam
5.0
Appointment verified by SALONGENIUS Software

Professional and excellent as always

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Response from TONI&GUY Birmingham

Hey Nicole
Thank you for taking the time to write a review, we will pass the message over to Pam
Stay safe hope to see you soon
Kind regards
Toni&Guy Birmingham

Lovely beginning to my day

Salwa Alwindi
31st Oct 2020
Stylist: Amelia
4.0
Appointment verified by SALONGENIUS Software

Very happy with my cut and Amelia was lovely, friendly and professional

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Response from TONI&GUY Birmingham

Hey Salwa
Thank you for taking the time to write a review, we will pass the message over to Amelia.
Stay safe, hope to see you soon
Kind regards
Toni&Guy Birmingham

Amazing as ever!

Katie
30th Oct 2020
Stylist: Pam
5.0
Appointment verified by SALONGENIUS Software

My scruffy hair and I are welcomed at this salon like an old friend every time. A genuine, friendly environment with excellent service.

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Response from TONI&GUY Birmingham

Hey Katie,
Thank you for taking the time to write a review, we will pass the message over to Pam and the team.
Stay safe, see you soon
Kind regards
Toni&Guy Birmingham

ROYALTY TREATMENT...AGAIN !!!!!!

Tracey Ferron
30th Oct 2020
Stylist: Caspar
5.0
Appointment verified by SALONGENIUS Software

What a charming and professional SIR Casper is. An amazing job and I feel ACE.

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Response from TONI&GUY Birmingham

Hey Tracey
Thank you for taking the time to write a review, We will pass the message over to Caspar.
Stay safe, see you soon
King regards
Toni&Guy Birmingham

Fab haircut

Molly Fellows
29th Oct 2020
Stylist: Pam
5.0

Had a lovely hair cut done by Pam. She was super professional, great attention to detail, really chatty and had a great time. Thank you!!

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Response from TONI&GUY Birmingham

Hey Molly,
Thank you for taking the time to write a review, we will pass the message over to Pam.
Stay safe, hope to see you soon.
Kind regards
Toni&Guy Birmingham

Excellent

Gregory Weston
28th Oct 2020
Stylist: Caspar
5.0
Appointment verified by SALONGENIUS Software

Caspar is always amazing, fantastic at cutting hair but also a very nice young man. Greg

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Response from TONI&GUY Birmingham

Hey Greg
Thank you for taking the time to write a review, we will pass the message over to Caspar
Stay safe, see you soon
King regards
Toni&Guy Birmingham

Thanks!

Kate
24th Oct 2020
Stylist: Amelia
5.0
Appointment verified by SALONGENIUS Software

Love my haircut! Thanks :) x

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Response from TONI&GUY Birmingham

Hey Kate
Thank you for writing a review, we will pass the message over to Amelia
Stay safe, see you soon
Kind regards
Toni&Guy Birmingham

Hair colour

Lynne Gould
24th Oct 2020
Stylist: Jim
5.0
Appointment verified by SALONGENIUS Software

Alway a pleasure see Jim and magnificent colour as always. Thanks bab!

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Response from TONI&GUY Birmingham

Hey Lynne,
Thank you for taking the time to write a review, we will pass the message over to Jim, it is always a pleasure to have you in the salon.
Stay safe see you soon
Kind regards
Toni&Guy Birmingham