TONI&GUY in Birmingham

Fab hair cut. Listened to exactly what I wanted

Very pleased with cut and shampoo. Attention to detail impressive

I am so pleased with my cut. Exactly what I asked for, front, back and profile.

The worst experience of my life since my inception with this branch. No friendly customer experience. No meet and greet. Cut my fringe completely different to what I explained and showed in the pictures. Will never use him again. Customer favouritism. Seemed rushed. Unprofessional. This was my experience with this stylist the first time and the last time. Doesn’t listen to customer and does his own thing. I called beforehand as well to allow enough time. The worst hairdresser in my life. On this occasion no stars for 5 things below. I don’t think I should have paid. I have been with this salon over 20+ year.

Very good

Amelia has been amazing. Always happy and welcoming each time I visit.

Great to have a lovely conversation with her whilst watching in amazment as she works.

Great feeling each morning to wake up and see her great work.

My hair looks so healthy and thats thanks to Amelia. 😊

In addition all the staff were welcoming. Smiles on arrival, greeted me and offered a drink. Made sure I was comfortable and had my hair washed by a lovely person too.

Great team that Toni and Guy are proud of 😊

I may not have the stylist’s name correct, my apologies. Everything was good except it was a bit expensive and my root colour is much darker than expected ie it was not matched properly to my natural colour. I am Asian with black hair and the colour needs to be a brown for it not to come out very dark black which does not look natural and doesn’t blend well. I explained this during the consultation so am not very happy with it being so dark after paying so much as well. I felt this needed a bit more attention to detail, though a brown colour was used it has turned out still too dark black, very thoroughly done and my hair otherwise looks great. Those of us with black hair are not all the same.

Otherwise the salon was nice, colour, wash and cut were done well without taking excessive time and staff were friendly and professional. I would recommend but I’m not sure if I’d come back for myself as I am disappointed with the colour result.

Had my hair cut a few times by Ben and the cut is just beautiful ! So easy to manage at home after too ! I have so many compliments on my hair ! Thanks Ben

I hate the way she cut my hair she’s taken it far shorter than I asked also she kept asking how Louie cut it I wouldn’t use her again I’ve not seen the back dread to look

Really good experience having my haircut yesterday. Ben was so friendly and have had lots of compliments on my hair! Thank you!

Molly and Ben were fantastic
Love my new hair cut
When the extra mile

I'll be back, this was my first time to Birmingham branch I usually go to Sutton coldfield. Zobia was lovely, I loved my haircut definitely come back to her.

I’ve been coming here for over 20 years and this by far the best cut and colour I’ve ever had! Thank you Molly!

Connor booked us in, he was fabulous. My daughter and I both had a cut, blowdry and style with Ben. The refit is modern, smart and clean. We felt pampered and looked after, and everyone was very friendly. See you soon!

Was really quite disappointed with how the colour came out at first I could see my friend who got the same treatment at the same time came out with much better results. I booked for a full head of highlights and perosnally see no difference when before I’ve had such good results

As always Louis was keen to know what I’d like to do with my hair and made a few changes to make the style suit me better and sit nicer! Very relaxing and enjoyable and so happy with the result!

He was really good! Got my blonde back to its bright colour and did an awesome job!

Very good service and result - really appreciate the casual and chatty atmosphere of toni & guy.

I have been client of this place for over 20 years and have to say the Qudsia as a professional is on another both her amazing work on my hair and how wonderful she is with the clients.
Toni & Guy she is an absolute asset to you guys ⭐️⭐️⭐️⭐️⭐️

Ben was great, advised me on a hairstyle and listened to my response. Professional service and offered me a hot beverage.
I was very pleased with the haircut and was complimented by friends and colleagues afterwards.

Brilliant

Moly and Louis both excellent at what they do - always listen carefully first then do an amazing job - both colour and cut!

I love Louis’s energy - he understands exactly what I want and takes care of he like a lady

She’s amazing brilliant and magnificent artist, i always luv her services, which’s she done very professionally and all over she’s to humbled and lovely personality.

Great hair cut . Gives advice and choice about hair cuts and colours.

As always it was a wonderful experience. Impressed by the knowledge and skill demonstrated. Delighted with the results.

Both Molly and Connor made me feel relaxed welcome and comfortable a credit to Toni and Guy

Very good, thanks!

Great experience with Ben for a cut and curly blow dry. Refurbishment of salon looks great.

The colour looks amazing and the blow dry /finish is gorgeous .

I had mulled wine, mince pie … lovely experience xx

I always get very excited when I have my hair done and that is because I don’t look in any other direction than Toni and Guy! The staff are amazing they listen to your hair goals as well as give you the best advice for your individual hair needs to guide you in the best direction! Whenever I arrive they are very warming people who look after you very well! Solihull Toni and guy have given me the best hair for years I think they are an amazing team and it definitely worth the money when you are in such good company and skill! :) thank you so much Toni and Guy! Xxx

Lovely team happy with my cut and blow dry

I had a great experience

Molly done a great job, she always amazed me with her amazing Services

Yasmin is a GENIUS with the ✂️
It’s always a great experience to be ‘in her hands’

The staff were really friendly but to be honest the overall the experience wasn’t the best. I left with dye still on my forehead after the appointment because they didn’t clean it properly and it was too difficult to clean it at home which really irritated my skin. And for the services the price was extremely high. Not the usual Toni and guy experience I had in other branches.

Always excellent service
Molly and Louis are amazing - thank you both so much.

Lois was fantastic- This was the 2nd time and he did a wonderful haircut

I cannot remember the girl that washed my hair she was lovely and I noticed she did not stop working all the time I was there

I had my hair cut by Loui who was very attentive and friendly.
He gave me exactly what I wanted, I walked away very happy!

Loved visiting the Worcester salon yesterday, it’s always a treat! Steve and Shaun both do an amazing job and provide an excellent salon experience. Fab team in general. Massive thanks! Xxx

I arrived at the salon, actually walking past it as i didn't recognise it, walked in to the great smile and greeting from my stylist Ben. He's such a great guy and has done so well since taking this salon over. Been seeing him since he started and he's worked wonders with my hair, I've used other top stylists here before and thought they did a great job, well since Ben has been doing it, its next level of cutting. He's so precise, knowledgable and a really nice person to be around. The salon looks fantastic, great head massage from iniya i think her name is very chatty. can i also say i use the thickening shampoo, sea salt and shine mist and have been since meeting Ben and its the best although a bit expensive but they really do what thy say on tin. well done Ben and his team x

The people were very welcoming and I got exactly what I asked for if not better

Frantastic refurbishment. Good colorist and there was a ‘complementary blow dry’ which is a new concept. No conversation or energy so a bit lack lustre. Complementary coffee was a brown diluted coffee. Left feeling very flat!

Popped in for a patch test for an appointment at a different salon. Staff were really friendly and efficient.

Super colour from Molly and great cut from Ben

Colour service from Louis was great as usual but serious issues with the salon reopening after a refurbishment before it’s finished.

There were no toilet facilities available for customers or staff to use! This is completely unacceptable and goes against health and safety law and requirements.

If I’d been informed in advance then I would’ve rescheduled my appointment.

I emailed head office on 14th November whilst at the salon and still no response. Absolutely disgraceful.

Lou did my haircut, excellent customer service, very happy with the way he styled my hair.

I always feel so confident speaking to Serena. She is so knowledgable and is able to transfer what I want into a great finish … colour change is fab.

Very thoughtful & made me feel great when I left the saloon with a great haircut

Mt stylist was very friendly to work with. She treated my hair with care and gave me great results. One improvement I would say is the price of the service. I had treatment with olaplex which increased th cost however when I first used toni and guy I paid £75 and now I paid over £200. I think given cost of living it'll be much better if the prices can be reviewed. Apart from that great service