Academy Salons Cobham

I had an appointment which I had booked online for 5pm. I received a text reminder telling me it was 4pm. I called the salon to say I had booked online and was sure I had booked for around 5. They weren't very helpful and I eventually had to cancel my appointment as I was unable to make 4pm. When I got home and checked the screenshot I had taken of my booking and the email confirmation I had received, both confirming my appointment at 5pm. I called the salon back to tell them and the lady I spoke to really didn't care and wasn't apologetic at all. She sounded like she was sitting at the other end of the phone rolling her eyes. When I asked her how this could happen she said she didn't know and would have to call the it people who could look at the details of the booking. She said she would call me back Monday. Needless to say - no phone call. I understand computer systems go wrong sometimes and I would even understand if someone had changed the appointment and forgotten to tell me. However, I don't understand poor customer service and I dont want to return to the salon.

John is an outstanding hairdresser. Speaking as a guy you know someone is good when you like the cut and then do it consistently the same each time. He's also a pleasure to chat too. Highly recommended.

Welcoming, relaxing and excellent quality. Thank you

I hurt my back so needed just a blow dry as couldn't easily do it on my own. My regular hair salon was too busy to help but The Academy was able to fit me in very quickly. I went in with wet hair, so literally just had a blow dry. The stylist was very friendly and did a nice job, although she dropped the brush twice on the floor, picked it up and continued to use it on my hair which was a bit off putting considering there was other people's hair on the floor.
The total paid was £52. I think this is far too much for just a blow dry, even though my hair is long. I was expecting to pay in the region of £30. The price was not adjusted, considering I did not have it washed at the salon. I questioned the price as I paid but was told that it was correct. I don't think I would return.

Always lovely and relaxed with Danielle, I have rebooked and looking forward to my next visit.

It's my third visit with Kelly and she always works hard to achieve the best colour for my hair. It's a bit of a journey and I appreciate her patience and great advice. I'm always well looked after. A pleasurable experience.

Betta was fantastic. I had a full body massage today and it was the best one I've ever had. She really knows her stuff and knew the issues I had without me telling her. I will definitely be returning.

Lovely atmosphere and super staff very welcoming and friendly very happy with my pedicure and experience will definitely be returning.

I always enjoy going to Academy in Cobham in the evening - parking is easy, the salon is relaxing and the staff always attentive and efficient. I had a fabulous head massage, read current magazines and came out with great colour and style as always! Thanks Academy!!
Janette Scott

Again very happy with the finished result especially as
I opted for a change of colour. Meryl always gives a great service and is extremely helpful with advice.
I always recommend Academy salons.

Had the most enjoyable , relaxing hair wash by Natalie, and a lovely cut and blow dry , as always , thanks Natalie, your a star ????????

Brilliant thank you!

My third time to see Maryl and outstanding as ever! Great hair cut and extremely friendly environment!

Brilliant wash,cuts and blow dry for both my daughters. Amazing stylists- lovely girls- can't rate them highly enough! Have followed the wonderful Natalie through her career and seen her progress really well. Xx

As always an excellent experience. All the staff are friendly & welcoming. Would not go anywhere else for my haircut.

Had legwax and pedicure at Academy... same beautician as before and just as giid the second time.

Very happy with my fab hair, thanks Natalie!

I am an old guy who made a tragic mistake, trying to look younger. Used the wrong dye and curled up with embarrassment. Academy sprang to my rescue and I can now face the public again. Heroes.

Fabulous colour great cut and perfect blow dry. What more could you ask for. Natalie is the best !!!

Fantastic staff fantastic service really pleased with end result

Fabulous salon with the best haircut by John and amazing head massage.

Thank you for looking after me!

Joanna!

It is always a pleasant experience to visit Academy Cobham. Everyone who works there is friendly and very professional. I have been a regular for hair-cuts and styling over many years and have always been extremely happy with the service and the finished result.

Great haircut lovely staff who listen to what you want

As always the staff at the Academy made me feel welcome and comfortable. The advice and knowledge contribute to a great experience. I love the results every time. Thanks ladies!

As always the staff at the Academy made me feel welcome and comfortable. The advice and knowledge contribute to a great experience. I love the results every time. Thanks ladies!

This is my first time going to any academy branch. I felt the whole experience was rushed and I left feeling very disappointed. I asked for layers and 2 inches off, she took 2 minutes cutting my hair and I left with the same split ends as I arrived with.

Excellent service and very pleased with results

Very good experience in salon.
Lorraine is a very nice person.

Great cut
Great experience
Great ambience
JOHN, Fantastic job
Regards
Paul

Enjoy going to the Cobham salon and having my hair cut and blow dried

Great look feel great and totally relaxed after visit - lovely start to the week Emma

Hair colour and blow dry today with Natalie at Academy salon in Cobham. A great job - v attentive care and ism very happy with the result. I go regularly and would recommend the salon

Had my hair done by Natalie - Lovely as always.:-) & pedicure by Danielle today which was very nice :-)

Very pleased with Daniele , professional, quick and friendly.

As always doing everything with excellence!

Lisa is excellent as always

Great shampoo and head massage, great cut as always and interesting conversation ! Thoroughly recommend

I keep coming back! Friendly and helpful service, decent enough cup of tea and I like the haircuts. Thanks Kelly.

John is an expert in cutting. He knows what will suit your hair and look good. It's a pleasure to see him at work and the results are always fantastic!

Great experience with a charming lovely stylist. Friendly, attentive, detail oriented . Very professional.

I had my hair cut with John . I showed him some picture of my favourite Turkish acctress . As my hair is shoulder length and curly and the hair cut is short abd straight so John straightened my hair before cutting it . The outcome was amazing . So happy

Thank you Hannah T for my lovely new hair colour! Very happy with my experience in the salon, all friendly people :)

Awesome as ever!!!

I had a lovely experience.The person who washed my hair was really welcoming and friendly. Salv listened to what I wanted and cut my hair to absolutely suit me. Thankyou

Tina gave me the best haircut I have ever had in my life. I was in Cobham because of dentist appointment and I just walked by Academy hair salon and I was able to get assistance with my thine hair. And the cut was reasonable priced too. If you in area of Cobham and you look for hair assistance, I recommend Acadamy and Tina.

I dropped by after 16.00 hrs today and had a shampoo, cut a shampoo, cut and style within 15 minutes and it was marvellous and uplifting, as per usual good standards of the salon. Meryl is superb and understands clients needs immediately.

A professional experience yet again.

Everyone was very kind in the salon

Thank you Bette for your cheerful disposition, fantastic manicure and efficiency. You are all lovely! Carolyn, Holly and Danielle. I look forward to coming in every few weeks 10/10

Meryl is very nice very professional and kind.
She always lets you know what is the best thing to do to your hair. And the best products to use on your hair.
She is very friendly.