Jo & Cass Hair & Beauty Lancaster, Lancashire

I wish I had the hair I had before my appointment! I was happy with my color and cut, so I basically wanted the same again (my usual hairdresser wasn’t available). Unfortunately the stylist persuaded me to have different colors and left my hair far too light and over-processed. She then cut all my layers too short and messed up the style too. I have been elsewhere to improve on the cut but the condition will take months to improve. So upset! Been going to Jo & Cass for years but I won’t go there again now.

Came for my nails with Yarna who is the best nail lady in Lancaster and Morecambe.
Then hair with Graham.
Would never let anyone else do my hair he's the best hairdresser ever.

Didn’t really know what I wanted colour wise. Paige guided me , listened and advised. It was wonderful. Very calming and enjoyable. I have been very anxious about attending large salons lately and this was so therapeutic on many levels x

From the moment I entered the salon, the service was amazing. Paige was the friendliest stylist I’ve ever had, and she did my hair EXACTLY as I was expecting. A fantastic experience, I’m back in 6 weeks!!!! Thank you

Great as always.
Knows what I like to be done.

Very pleased with not only my haircut but with my daughter’s haircut. Loved how the salon had a children section as well, my little girl was so happy. It was also our first time coming to this salon and will be coming again for our next one!

Liam is always polite respectful and makes going to salon such a treat. Always trying his best to get me in when I need appointment.
A young apprentice washed and dried my hair today I think her name was Charlotte she was 16 years old, her customer service skills were absolutely amazing she sold me a treatment which is the first time in a long time I've had this happen in my opinion this should happen at every appointment one it's good for the hair and boosts income for the business maybe offer an incentive to the young ones. Charlotte blew me away with her whole attitude and she constantly engaged in conversation
Lucy did my colour and was again was very professional and engaged with me at every opportunity.
The best salon experience in a long time xx

Lovely experience, really pleased with my cut and style, thank you!

Loved it

Graham is the sexiest man alive!

I came in with the most botched-job haircut and grown out roots, with my blonde having gone a little brassy as well. I planned to save a bit of money by just getting the roots touched up with full head highlights, and not get a cut. But as soon as I sat down in the chair, I had so much trust in Mia to do an amazing job - she was full of knowledge and immediately had suggestions and ideas that really gave me confidence in her.

I ended up going for a balayage instead, and letting her have a go at somewhat fixing the hack cut. She genuinely did an incredible job, I honestly left feeling like a new person with my confidence back.

The balayage was more expensive than the highlights, but I'm so happy with how it came out - Mia suggested it after I mentioned I liked to keep my hair as low maintenance as possible, and I'm so glad! It looks so much cleaner than before, and the blonde toner she picked out is just perfect. The way she made the haircut actually look so much cuter blows my mind, I literally laughed and went "how did you do that so easily?". She made sure I was okay with everything she did before she did it, and even though she made loads of suggestions, she made sure I got the final say on what I wanted.

All the staff were so friendly and had the cutest outfits! The shop has a really fancy yet relaxing vibe, it was a nice place to chill whilst my foils were in. I was offered a hot drink, I went with soya milk hot chocolate and it was lovely. Also, one of the most comfortable wash basin experiences even though I was there for a while with the toner sat in - usually my neck is in so much pain, but it wasn't something I noticed here.

Overall such a good experience after previously being scared off from letting stylists near my hair. Will definitely be coming back again, even if it is on the higher end price-wise, as I know I'll be leaving with hair that makes me feel amazing!

Lovely as always

Thrilled with the colour, the cut and the fabulous finish.

Excellent, friendly, professional service. Very enjoyable experience

I have been a customer of Lyndsey for a very long time. She is a great a stylist and a joy to talk with

Came in for a full head of highlights and a cut, and that is exactly what I got! Chelsea knew what I needed and just went for it. I am in love with my hair and can’t believe how different it is ❤️

It was Amazing, the best massage I have ever had. It was smooth and relaxing with just the right amount of pressure.

Absolutely amazing. I went in for a full restyle but was unsure what I wanted. She advised me of options and showed me how it would look throughout the process. Furthermore she showed me how to style it myself. I couldn’t be happier with the cut.

As always excellent, friendly service from everyone. Paige listens to my ideas and advises professionally. I totally trust her judgement.

Colour with Hollie and style with Matthew. Always excellent experience .

Ruby is such an amazing artist and I loved every second of our conversation and her passion and perfectionism in doing my nails- I adore them!

Brilliant cut from Matthew as always. Very helpful advice on hair condition.
Shampoo girl, I think a head massage ought to be longer than 20 seconds???? Only downside.

Great cut, great chat, thanks!

Yes my daughter injoyed having her hair washed cut and styled daughter was really pleased with the result and said how soft her hair was . Well until a bully tipped pop all over her head yesterday teatime . Ruined it .

It was a real treat!

It was a real treat!

As always, an excellent cut and colour from Natalie. Natalie is great at asking what you want at each stage and taking the time to listen. I would highly recommend!

Always enjoy chatting to Lyndsey. She cuts my hair really well. Knows exactly what I want.

I think graham is the sexiest stylist ever xx

Excellent

As always a brilliant cut and fantastic service. First time with Hollie B for colour but she was amazing.

Also Holly- not sure which one. Both understood exactly what I wanted! Really good colour advice ( transitioning to grey) and great cut, I will be back!

Lovely massage and facial. I have already booked my next one. Ruby was friendly and professional.
In the sitting area there are signs of damp and water damage on the wall which were very noticeable, but the treatment room was nice.

I felt totally out of my comfort zone going to a salon (after 10 years) for highlights, colour and restyle. I am so glad I did. Alfie made me feel so relaxed and has transformed my hair, amazing job and I couldn't be happier thank you! The salon is lovely and all staff were friendly and welcoming. Great experience

Had my shellac finger nails done with Yana & Maggie.
Best designer shellac in the whole of the area.
Couldn't recommend highly enough.
Definitely 💯%.

Brilliant!

As always Chloe did a fantastic pedicure.
She was as also cheerful and chatty and I had a nice experience.

Always trust Hannah to do whatever is needed. Never disappointed.

Very professional and polite. Very informative.

Friendly staff from the moment I arrived. The young man on reception was very polite and kind. Everything was explained to me, I was offered a hot drink ( hot choc is fab) My stylist was very professional and definitely knew what she was doing. Thank you so much

Excellent, as always

Enjoyed my visit. An excellent cut, as always.

Seen by Graham, excellent as usual

Excellent service by all staff, from reception , passing other stylist, staff that made me a coffee, Danielle is lovely, very chatty, I always feel comfortable with her and always get the best advice about style & colour

Sincerely delighted with my hair chop - thanks very much! X

I found Natalie to be very helpful and listened to what I needed. She was very easy to talk to and made me feel important I will be seeing her again

T Jay always does a brilliant style
Always trust her.

incredible as always , my brows look nice and neat again ! x

Graham & Molly B- what a great team! Love my cut & the colour!!
Thankyou- can’t recommend you enough
X

Thank you to Erin for the friendly and professional haircut and for chatting through what I wanted with me 😊