Response from HOB Salons - Stanmore
Dear Imelda Perez,
Thank you for taking the time to leave us feedback about your recent experience at our salon. We are truly sorry to hear that your visit did not meet your expectations.
We apologize for the inconvenience caused by the uneven distribution of highlights and the need for a root touch up so soon after your visit. Our senior stylist who worked with you has acknowledged the mistake and offered to fix it free of charge. We are glad that the root color and shades were corrected during your second visit, but we understand that it may not have been perfect and we apologize for that.
We were disappointed to hear about the surprise charge for the blow dry. Our salon prides itself on providing high-quality services at reasonable prices, and we apologize for any miscommunication that may have led to the additional cost. We assure you that we have taken your feedback seriously and will ensure better communication with our clients in the future.
We understand your disappointment that your hair did not turn out as expected. We always strive to provide top-notch services to all our clients, and your satisfaction is our top priority. We encourage you to visit our other branches to compare your experience and expectations.
We value your patronage and would