TONI&GUY Putney

73 Putney High Street, Putney, Greater London, SW15 1SR

About us

TONI&GUY Putney opened at the Thames end of the highstreet in 1998. As a salon we pride ourselves on delivering the highest standards of customer service to each and every client. As winners of Best Front of House 2011 at the Sapphires Business Awards our reception team are on hand to cater our services to suit your needs.

Our talented team of stylists and technicians are available for expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles.

Read more...

Opening hours

Monday 10:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 21:00
Friday 09:00 - 20:00
Saturday 09:00 - 18:00
Sunday 10:00 - 18:00

Reviews

4.79
699 verified reviews
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Value
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Amazing

Charlotte
15th Mar 2019
Stylist: Lisa
5.0
Appointment verified by SALONGENIUS Software

Lisa was really knowledgeable and helpful- and knew exactly how to get the result I wanted even though i was really unsure of what I wanted myself. I loved the result and she was really lovely throughout! She is definitely really talented and I will be coming back soon!

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Response from TONI&GUY Putney

Thank you Charlotte for your review. TONI&GUY pride themselves on education and Lisa is a shining example of such dedication to the understanding of her craft. TONI&GUY Putney are very proud to have her within their team.

Best wishes,

Emma
Managing Director/Salon Owner

Excellent

Giuseppe
13th Mar 2019
Stylist: Paola
5.0
Appointment verified by SALONGENIUS Software

As always, a great haircut and a friendly chat with Paola.

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Response from TONI&GUY Putney

Many thanks Giuseppe!

I’m always very happy to receive great reviews, all the team aim to offer a great service.

We look forward to welcoming you again very soon.

Best wishes,

Emma
Managing Director/salon owner

Fab.U.Lous. As always!

Marion
10th Mar 2019
Stylist: Christophe
5.0
Appointment verified by SALONGENIUS Software

Christophe is simply the best hairdresser on the Planet. End of. See also Lisa!

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Response from TONI&GUY Putney

Thank you Marion for your kind and honest review!

All the team look forward to seeing and assisting you on every visit.

Best wishes,

Emma
Managing Director and salon owner

Full head of highlights

Alesha Michelsen
9th Mar 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Chelsea did such a fantastic job on my hair. It went from super patchy and brassy to even an very cool toned. She’s super quick and very attentive. Offered me another cup of tea when she realised my cup had finished, which was really needed! Thank you so much!!

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Response from TONI&GUY Putney

Many thanks Alesha, it’s very uplifting to hear we achieved a fantastic result!

See you again very soon!

Best wishes,

Emma
Managing Director/Salon Owner

Fantastic as always

Maike
9th Mar 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Always a delight to get my hair done by Chelsea! The team is great!

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Response from TONI&GUY Putney

Thank you Maike for your lovely review.

Our team always love the feedback we receive. Glad we were able to assist you with your haircare needs.

Best wishes,

Emma
Managing Director/Salon Owner

Cut and colour

Melanie
7th Mar 2019
Stylist: Paola
4.0
Appointment verified by SALONGENIUS Software

Chelsea coloured my hair then Paola cut it. Really pleased with my hair and whole experience was great.

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Response from TONI&GUY Putney

Hi Melanie,

It’s always pleasing to hear we achieved our aims and I’m very happy that we were able to offer you a great experience.

We look forward to welcoming you again very soon.

Best wishes,

Emma
Managing Director/Salon Owner

Very satisfied

Kobra
7th Mar 2019
Stylist: Paola
4.5
Appointment verified by SALONGENIUS Software

She has done a fantastic job. She patiently did everything I asked in the best way.

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Response from TONI&GUY Putney

Many thanks Kobra. Our definitive aim is to offer the highest standard technical and customer service. We appreciate your review.

Best wishes,

Emma
Managing Director/Salon Owner

Great service

Kelly Matthews
6th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Lovely as always. Booked in for half head highlights (by Chelsea) and managed to squeeze me in for a cut too. Will be re booking.

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Response from TONI&GUY Putney

Many thanks for your time in reviewing your visit and service, very happy that we managed to assist you.

We look forward to welcoming you back in the salon soon.

Best wishes,

Emma
Managing Director / Salon Owner

Haircolour

LesleyAnne Marke
4th Mar 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Loved my colour. Chelsea is just fantastic

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Response from TONI&GUY Putney

Super LesleyAnne! Many thanks for taking the time to review your experience.

We always aim to provide the highest standard to all our clientele.

We look forward to welcoming you again very soon.

Best wishes,

Emma
Managing Director/Salon Owner

T Section Higlights

Claire Harrison
4th Mar 2019
Stylist: Chelsea
5.0

Chelsea colours my hair so beautifully and so naturally that I only need it done every 5 months! A star amongst colourists.

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Response from TONI&GUY Putney

Many thanks once again Claire!

As a team, we’re always very happy with such positive reviews!

See you again very soon.

Best wishes,

Emma
Managing Director/Salon Owner

Woman’s Short Cut

Claire Harrison
4th Mar 2019
Stylist: Christophe
5.0
Appointment verified by SALONGENIUS Software

It is always a pleasure to be styled by Christophe with a lovely hot choc and conversation on the side.

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Response from TONI&GUY Putney

Hi Claire and thank you for your lovely review!

Glad you enjoyed the conversation alongside the service.

We look forward to seeing and welcoming you into the salon again soon.

Best wishes,

Emma
Managing Director/Salon Owner

Fantastic!

Sophie
4th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Denise was great! Lovely haircut and always gives great advice.

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Response from TONI&GUY Putney

Wonderful Sophie, thanks for your feedback.

Always a pleasure to know we’ve been able to assist and give a great result.

We look forward to welcoming you back in the salon very soon.

Best wishes,

Emma
Managing Director/Salon Owner

Great service!

Liz Mayhew
4th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Denise gave me a lovely cut and made me feel very welcome. Great advice and service, thank you!

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Response from TONI&GUY Putney

Thank you Liz!

Really great to hear you’re happy with your experience and result.

We all look forward to seeing you and welcoming you back into the salon soon.

Best wishes,

Emma
Managing Director/Salon Owner

5/5

Ed Jenkins
4th Mar 2019
Stylist: Paola
5.0
Appointment verified by SALONGENIUS Software

Another great cut, superb service and friendly atmosphere.

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Response from TONI&GUY Putney

Many thanks Ed for your great review.

All the team at TONI&GUY Putney appreciate your time taken to review your experience.

We look forward to welcoming you again soon.

Best wishes,

Emma
Managing Director/Salon Owner

Great experience

Viviane
3rd Mar 2019
5.0
Appointment verified by SALONGENIUS Software

It was a very good experience! I'm a new client. Thanks Ursula for your wonderful touch! Viviane

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Response from TONI&GUY Putney

Many thanks Viviane for your time in reviewing your experience.

All the team are very proud to receive recognition of their efforts.

See you in the salon again very soon!

Best wishes,

Emma
Managing Director/Salon Owner

Change in stylist

Dan S
2nd Mar 2019
Stylist: Paola
5.0
Appointment verified by SALONGENIUS Software

Aaron was my stylist for circa 6 years until recently departing in Dec '18. I couldn't have asked for a better replacement! Positive transition, no complaints! Paola has been spot on with the cuts/styling. Very happy with her work so far!

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Response from TONI&GUY Putney

Many thanks Dan for your positive review.

All the team look forward to welcoming you again soon.

Best wishes,

Emma
Managing Director/Salon Owner

Seasonal change - Highlights

Dan
2nd Mar 2019
Stylist: Lisa
5.0
Appointment verified by SALONGENIUS Software

Lisa has been my colour technician for years. To date, she has still yet to fail in delivering! Positive results everytime! She has a good understanding of her client, is creative and provides excellent recommendations.

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Response from TONI&GUY Putney

Much appreciated Dan for your very positive review.

I’m more than happy that each time you have satisfaction in all areas of your visit.

All the team look forward to assisting you on your next visit.

Best wishes,

Emma
Managing Director/Salon Owner

Excellent

Deborah
2nd Mar 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Very pleased. Amazing hi-lights. Really natural looking.

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Response from TONI&GUY Putney

Thanks once again for the review.
Much appreciated.
Best wishes,
Emma
Managing Director/salon owner

Excellent

Deborah
2nd Mar 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Very pleased. Amazing hi-lights. Really natural looking.

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Response from TONI&GUY Putney

Thank you so much Deborah. Always great to receive such a positive response.
We all look forward to welcoming you in the salon salon.

Best wishes,

Emma
Managing Director /Salon Owner

Unparalleled Excellence

Guy Norris
1st Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Another excellent wxperience

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Response from TONI&GUY Putney

Thanks Guy, always a pleasure to welcome you into the salon!

I’m very happy that you receive a consistent experience.

My team and I, look forward to seeing and welcoming you again very soon!

My very best wishes,

Emma
Managing Director/Salon Owner

Review for haircut Wednesday 26th 5pm

Petra TOURUNEN
28th Feb 2019
4.0
Appointment verified by SALONGENIUS Software

I received great service. I love my haircut. I could have been let know that I was going to have to wait for over20minutes . Otherwise a great service overall. Thank you.

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Response from TONI&GUY Putney

Thank you Petra for taking the time to review your visit and service.

Apologies you were kept waiting. I and the team, take all feedback as positive and shall endeavour to work on your comments.

I’m happy that you love your haircut and that overall we offered you great service.

Looking forward to seeing and welcoming you into the salon again soon.

My best wishes,

Emma
Managing Director/Salon Owner

Haircut

Isn Hay
26th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Very happy , charming and efficient

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Response from TONI&GUY Putney

Thank you Ian for your lovely review!

I’m very happy that you’re happy and all the team look forward to welcoming you again soon.

My best wishes,

Emma
Managing Director/Salon Owner

Cracking Hair cut

Toni
26th Feb 2019
Stylist: Christophe
5.0
Appointment verified by SALONGENIUS Software

Had a Cracking haircut today by Christophe. Great attention to detail.

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Response from TONI&GUY Putney

Superb Toni and thank you for your great review!

I’m very happy we managed to achieve the desired result.

See you in the salon again, very soon!

My best wishes,

Emma
Managing Director/Salon Owner

Thank you

Jan leigh
26th Feb 2019
Stylist: Emma
5.0

Excellent cut and very enjoyable conversation

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Response from TONI&GUY Putney

Always a pleasure Jan!

Thank you for taking your time to review your experience.

All my team look forward to welcoming you on your next visit.

My very best wishes,

Emma
Managing Director/Business Owner

Great!

Hetty Arnfield
21st Feb 2019
5.0

Really friendly, great atmosphere, thank you!

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Response from TONI&GUY Putney

Thank you Hetty to take the time to review your visit.

All feedback is greatly received!

My best wishes,

Emma
Managing Director/Salon Owner

Cut and blow dry by Denise

Roger Turner
20th Feb 2019
Stylist: Emma
5.0
Appointment verified by SALONGENIUS Software

Excellent!!!

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Response from TONI&GUY Putney

Superb Roger!

Many thanks for your review.

See you again in the salon, very soon!

All the team will be waiting to welcome you.

My best wishes,

Emma
Managing Director/Salon Owner

Where people drop in and check out your new style...

Hayley Argles-Grant
19th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Denise cut both mine and my daughters hair as our usual stylist is on maternity leave. She was FABULOUS..
Felt listened to and trusted her completely to cut our hair... not disappointed with the result..
THANK YOU

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Response from TONI&GUY Putney

Thank you so much Hayley for your kind review.

It’s so important to feel listened too and as the owner of the business, I’m proud my team and Denise delivered the required result.

We look forward to welcoming you all again very soon.

Best wishes,

Emma
Managing Director/Salon Owner

All good as you’d expect

Lisi Senerchia
17th Feb 2019
3.5
Appointment verified by SALONGENIUS Software

Claudia was very prompt and helpful but you could tell that she was looking after another 3 customers.
I liked the hair cut and the stilling.
The only thing I missed was to be offered a drink, I even hinted that I had to run to make it on time but nothing was offered.

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Response from TONI&GUY Putney

Thank you Lisi for your honest review.

We take your comments seriously and will act upon them to make the difference.

Please, if there is anything further you would like to discuss, please do contact me at the salon.

We look forward to welcoming you again very soon.

Best wishes,

Emma
Salon Owner/Managing Director

Very average hair cut

Lizzie
17th Feb 2019
2.5
Appointment verified by SALONGENIUS Software

The main comment is really on the atmosphere in the salon: it’s dingy and the stylists are all pleasant but there’s no buzz at all - it’s almost silent in there.
In terms of the haircut, I felt as though the stylist was quite sloppy and lacked any attention to detail. I ended up toning down the cut I’d wanted because I wasn’t confident it would be achieved.
I’ve used Toni and Guy for years but mostly in Hammersmith and not Putney. The Putney branch and it’s stylists could do with a little love!

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Response from TONI&GUY Putney

Thank you Lizzie for your review.

I’m sorry to hear your experience was not to your expectation and I appreciate your honesty.

All feedback is greatly received and we shall act upon it to make a difference.

I do hope you will visit us again in the future.

If you would like to discuss anything in further detail, please do give me a call at the salon and I will be happy to listen to your comments.

Best wishes,

Emma
Salon Owner/Managing Director

Miss

Andrea
16th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Great advice and a really good cut. Thank you!

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Response from TONI&GUY Putney

Brilliant Andrea, thank you for taking time out of your day to send your review. All feedback is greatly appreciated.

We look forward to welcoming you again soon.

Best wishes,

Emma
Salon Owner/Managing Director

Toni and guy

Vanessa
15th Feb 2019
Stylist: Lisa
5.0
Appointment verified by SALONGENIUS Software

Brilliant as always!

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Response from TONI&GUY Putney

Thanks Vanessa, I’m very happy we are consistent with meeting your hairdressing needs!

All the team at TONI&GUY Putney look forward to welcoming you again soon.

Best wishes,

Emma
Salon owner/Managing Director

Excellent service

Tim
14th Feb 2019
Stylist: Paola
5.0
Appointment verified by SALONGENIUS Software

Today I had a new stylist for the first time and was thoroughly impressed with the professionalism and service I was given. I’ve always been impressed with the salon and how I’ve been treated as a customer from the second I walk in. I can’t fault the salon in anyway.

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Response from TONI&GUY Putney

Many thanks Tim for your generous review!
We make every effort to maintain our friendly and professional approach with all clients and I am very happy your service and personal treatment are consistent.
All the team at TONI&GUY Putney look forward to welcoming you again very soon.
Best wishes,
Emma
Salon Owner/Managing Director

Trim

Nina Brin
13th Feb 2019
Stylist: Paola
4.5

First time with Paola.

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Response from TONI&GUY Putney

Excellent Nina, thank you to take the time to send a review.
We are always pleased to receive feedback.
All the team at TONI&GUY Putney, look forward to welcoming you again soon.
Best wishes,
Emma
Salon Owner/Managing Director

Fabulous as always

hannah barclay
12th Feb 2019
Stylist: Lisa
5.0
Appointment verified by SALONGENIUS Software

Wonderful as always can’t imagine going to any other hairdresser. Lisa is brilliant! Couldn’t recommend highly enough. Also super friendly staff it’s like popping in to see friends.

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Response from TONI&GUY Putney

Thank you Hannah for taking the time to write your kind review! All the team look forward to seeing you again, very soon.
Best wishes,
Emma
Salon Owner/Managing Director

Colour

Minoo
11th Feb 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Good as usual

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Response from TONI&GUY Putney

Many thanks for your review review Minoo.

All our team look forward to welcoming you in the salon. See you again very soon.

Best wishes,

Emma
Salon Owner/Managing Director

Excellent haircut

Joseph
9th Feb 2019
Stylist: Klaudia
5.0
Appointment verified by SALONGENIUS Software

Really great hair cut by Klaudia

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Response from TONI&GUY Putney

Thank you Joseph!

Really great to know you are satisfied with the service we provide you.

All the team at TONI&GUY Putney, look forward to welcoming you again very soon.

Best wishes,

Emma
Salon Owner/Managing Director

Amazing

Somaya
8th Feb 2019
Stylist: Klaudia
5.0
Appointment verified by SALONGENIUS Software

Everytime I go here it never fails me. My hair always looks great and they provide with the best advice. Makes the value worth it

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Response from TONI&GUY Putney

Many thanks Somaya for your positive review.

My team and I endeavour to provide consistently high standards and I am very proud to read we were able to achieve this throughout your salon visits.

We look forward to welcoming you again.

Best wishes,

Emma
Salon Owner/Managing Director

Heavenly Hair Experience!

Paula Hynd
7th Feb 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

This was a very special day! I arrived from the North East for a 4 day workshop. Meeting Emma and having her help me choose what to do to make my hair feel incredible for an important workshop! Chelsea was the best hair colourist and I have angelic blonde hair! Demi’s cut was spectacular and fares my face perfectly. The wondeful staff could not have made me feel more comfortable and relaxed while I was completely transformed!
Thank you so much. I feel wonderful, look professional and well put together.
You are all truly amazing and I can highly recommend!

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Response from TONI&GUY Putney

Many thanks for your in depth review Paula, it was a pleasure to meet you and assist you to feel wonderful!

My team and I look forward to welcoming you next time your visiting London.

Best wishes,

Emma
Salon Owner/Managing Director

Fantastic experience

Sophie
5th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Fantastic service and Denise the stylist was amazing! Very kind and completely understood what I was after.

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Response from TONI&GUY Putney

Thank you Sophie for taking the time to review your experience.

It’s always a pleasure to receive feedback.

All the team at TONI&GUY Putney look forward to welcoming you back in the salon again soon.

Best wishes,

Emma
Salon Owner/Managing Director

Review

Rafael castro
30th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Very happy with my hair cut. And the experience I had was extremely good. The hairdresser I had was very friendly and delivered great service:)

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Response from TONI&GUY Putney

Many thanks for your kind review Rafael!
As a salon owner, I am very happy that we were able to please you.
We look forward to welcoming you back in the salon soon.
Best wishes,
Emma
Salon Owner/Managing Director

Wonderful Service and Friendly Atmosphere!

Jessica MacLain
28th Jan 2019
Stylist: Chelsea
5.0
Appointment verified by SALONGENIUS Software

Every time I go to TONI&GUY Putney I feel so welcomed by their friendly staff and cosy atmosphere. I would never want to go anywhere else for my cut and colour. Their expertise along with friendly advice have helped me immensely along my hair journey!

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Response from TONI&GUY Putney

Many thanks for your generous review Jessica.

At TONI&GUY Putney we always attempt to create a warm and friendly environment alongside our technical abilities.

I am very proud my team were able to succeed in assisting you.

See you really soon.

Best wishes,

Emma
Salon Owner/Managing Director

Thankyou

James oddy
28th Jan 2019
Stylist: Klaudia
5.0
Appointment verified by SALONGENIUS Software

Always makes my hair look amazing under challenging circumstances!

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Response from TONI&GUY Putney

Many thanks for your kind review James.

TONI&GUY’s continuous education maintains we are at the forefront of the Hairdressing Industry. I am very content we were able to assist you with your Hairdressing needs.

All the team look forward to welcoming you again soon!

Best wishes,

Emma
Salon Owner/Managing Director

Always so caring

Jane
27th Jan 2019
Stylist: Lisa
4.5
Appointment verified by SALONGENIUS Software

Fantastic colour as ever. Always knows what I want and how to make me feel much more positive.

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Response from TONI&GUY Putney

Thank you for taking the time to offer your review Jane, much appreciated!

We always endeavour to offer our highest standards of total service to all our clientele.

We really look forward to welcoming you again soon.

Best wishes,

Emma
Salon Owner/Managing Director

Miss

LesleyAnne Marke
25th Jan 2019
Stylist: Lisa
5.0
Appointment verified by SALONGENIUS Software

I travel from Wales just to have my colour by Lisa. She’s a brilliant colourist and such a fabulous person to be around

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Response from TONI&GUY Putney

Wonderful to receive such a positive review, thank you Lesley-Anne!

Lisa and all our team always enjoy welcoming you into the salon.

We look forward to seeing you again very soon!

Best wishes,

Emma
Salon Owner/Managing Director

A big chop

Sophie Gibbs
24th Jan 2019
Stylist: Lisa
5.0
Appointment verified by SALONGENIUS Software

I think her name was Lisa, she was the salon director of the Putney store and I went in so nervous (about to make a 4 inch short change) and all the staff were so welcoming, it felt more like a day at a spa and I was so looked after, thank you too all the lovely ladies in there! And Lisa, I am in LOVE with my hair!!

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Response from TONI&GUY Putney

Hi Sophia,

Many thanks for your kind and positive review.

Our team genuinely enjoy assisting our clientele and creating a pleasant atmosphere for this to occur. I’m proud of my team, their professionalism and their expertise.

See you again very soon!

Best wishes,

Emma
Salon Owner/Managing Director

Review request

Anthony Hancock
24th Jan 2019
Stylist: Klaudia
4.5
Appointment verified by SALONGENIUS Software

She’s brilliant and very pleasant too. Probably best I have had my hair cut in all the time have been going there.

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Response from TONI&GUY Putney

Many thanks Anthony, for taking the time to write your review.

All feedback is greatly received and shared with our team.

Klaudia will be very pleased, she works hard and values all her clientele.

The team at TONI&GUY look forward to welcoming you again soon.

Best wishes,

Emma
Salon Owner/Managing Director

Haircut

Drin
23rd Jan 2019
Stylist: Paola
5.0
Appointment verified by SALONGENIUS Software

Brilliant

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Response from TONI&GUY Putney

Superb Drin,

Many thanks for your review. We really appreciate it!

Best wishes,

Emma
Salon Owner/Managing Director

Disappointed and upset

David
23rd Jan 2019
2.5
Appointment verified by SALONGENIUS Software

My specific requirements were not listened to, despite repeatedly asking.
The result is not only disappointing it is also horrible and I hate my haircut.
A total disgrace for the price paid and *****’s so called “senior” skills.

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Response from TONI&GUY Putney

Dear David,

Thank you for taking the time to provide us with your review and feedback on your experiences at TONI&GUY Putney.

We'd like to assure you that our main aim as a salon group is to please our clients. We want every client to leave our salons feeling 100% satisfied, having had a positive experience. Reviews such as yours are invaluable in helping us continue to maintain the high standards our clients expect from TONI&GUY.

You have raised some very important points in your review, which I can assure you we will look into and act upon.

As a valued customer, we're genuinely sorry that your positive feelings toward the brand have begun to decline, we like to address with each client their concerns and I have attempted to make contact with you directly.

We will endeavour to do whatever we can, not only to regain your confidence in us, but to ensure our salons know that we are a salon group that expects a quality service to be provided to each and every client.

Should you wish to speak with me directly, please do contact the salon with the most convenient times for me to return your call.

Kind Regards

Emma
Salon Owner/Managing Director

Putney

Caroline Kerr
20th Jan 2019
Stylist: Lisa
4.5
Appointment verified by SALONGENIUS Software

Lisa provided expert advice and excellent service. She consistently takes a very professional approach.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Putney

Hello Caroline,

Many thanks for your review.

Lisa, TONI&GUY Putney’s Technical Director, is very experienced in her field and offers her knowledge and technical ability consistently, I’m glad she has been able to assist you with your hair care needs.

All out team look forward to seeing you in salon again very soon.

Best wishes,

Emma
Salon Owner/Managing Director

Regrettable

Titania
20th Jan 2019
3.0
Appointment verified by SALONGENIUS Software

I had a full head of highlights and decided on bleach and gold with some of my natural blonde. I wasn't too sure about what it turned out like when I walked out so decided not to make judgement until the next day. When I looked in the mirror in the morning, I had big solid lines of brown and blonde. I was so distraught that I had to dye it again myself to make it better. I didn't want to leave the house I was so upset. I loved ***** but was so unhappy with the result of my highlights and £143 out of pocket. :-(

A few days prior to this I'd had my hair cut by a lady I'd not used before as my hair dresser had left. I left feeling bland with little shape or style to my hair.. So all in all.. Two treatments and a total of £200 later I look and feel worse than I ever have.

This is the most I have ever spent on my hair and felt like I was really treating myself. Instead I feel like I don't want to be seen, I feel unattractive, bland and styless. I'm so sad about it all. I won't be returning I'm afraid

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Putney

Dear Titania,

Thank you for taking the time to provide us with your review and feedback on your experiences at TONI&GUY Putney.

We'd like to assure you that our main aim as a salon group is to please our clients. We want every client to leave our salons feeling 100% satisfied, having had a positive experience. Reviews such as yours are invaluable in helping us continue to maintain the high standards our clients expect from TONI&GUY.

You have raised some very important points in your review, which I can assure you we will look into and act upon.

As a valued customer, we're genuinely sorry that your positive feelings toward the brand have begun to decline, we like to address with each client their concerns and I have attempted to make contact with you directly.

We will endeavour to do whatever we can, not only to regain your confidence in us, but to ensure our salons know that we are a salon group that expects a quality service to be provided to each and every client.

Should you wish to speak with me directly, please do contact the salon with the most convenient times for me to return your call.

Kind Regards

Emma
Salon Owner/Managing Director