Richard Ward Hair & Metrospa

82 Duke of York Square, Sloane Square, Chelsea, Greater London, SW3 4LY

About us

Award-Winning

Richard’s uber-cool, award-winning Sloane Square salon plays host to a team of over 90 expert staff, looking after the hair and beauty needs of over 1,200 clients per week. Housed in a stunning Grade II listed building flooded with natural light, the RW brand has been synonymous with creating chic Chelsea hair and beauty for 3 decades.

Past winner of Outstanding Salon of the Year at the London Hair and Beauty Awards, and Hair Magazine’s London Salon of the Year, the salon has been described as ‘leisurely and luxurious yet unpretentious’. Home to over 250 innovative hair and beauty treatments and services, all designed to deliver couture hair and bespoke beauty, the salon includes the renowned Metrospa, our unique brand of city day spa; a state-of-the-art pampering zone featuring expert, celebrated therapists and exclusive Decleor, SkinCeuticals, Intraceuticals and Shellac and Footlogix treatments.

Richard’s unique, long-standing team has been dubbed by Vogue Magazine as ‘obsessional about that elusive personal touch’ in his ‘spectacularly sunny, cleverly sectioned space’, likening the salon’s manager Gavin to a maitre’d at The Ivy. Italian Vanity Fair describes Richard Ward Hair & Metrospa as one of the most ‘ultra-glamour salons’ not only in Europe but world-wide, cementing Richard’s Italian reputation as ‘Golden Scissors’ and further cementing his global reputation for his eponymous, inimitable Chelsea Blow Dry.

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Opening hours

Monday 09:00 - 18:00
Tuesday 08:30 - 19:00
Wednesday 08:30 - 19:00
Thursday 08:30 - 19:00
Friday 08:30 - 19:00
Saturday 09:00 - 19:00
Sunday Closed

Services

Hair
Nails
Beauty
Face
Body
Aesthetics

Our work

Reviews

4.87
465 verified reviews
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Value
Result
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Atmosphere
Filter by rating

Blow dry

Jane Strathclyde
7th Jun 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

As always, great experience at Richard Ward. Lovely, talented team and, on latest visit, fab styling by Tommy.

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Response from Richard Ward Hair & Metrospa

Dear Jane,

Thank you so much for taking the time to share your positive experience at our salon. We are delighted to hear that you had a lovely and talented team take care of you during your visit. It's wonderful to hear that Tommy was able to give you a fabulous styling.

We pride ourselves on providing exceptional service and creating a welcoming environment for all of our clients. We are so grateful for your kind words and for choosing our salon for your hair needs.
We can't wait to see you again soon.

Best regards,

The Team at Richard Ward Hair & Metrospa.

Thank you

Julianna Jones
7th Jun 2025
Team Member: Pia
5.0
Appointment verified by Phorest

Thank you for my blow dry. My hair looks and feels fantastic :)

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Response from Richard Ward Hair & Metrospa

Hi Julianna, thank you so much for taking the time to leave a review. We're so glad to hear that you were happy with your blow dry - our team always strives to make our clients feel their best! We hope to see you again soon for another fantastic hair experience.
Take care!
The team at Richard Ward Hair & Metrospa

Diva hair

Petra Gartzen
7th Jun 2025
Team Member: Cristiano
5.0

Love my lovely bouncy diva haircut

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Response from Richard Ward Hair & Metrospa

Hey Petra,
Thank you so much for your kind review! We are thrilled that you love your new diva haircut. Our team at Richard Ward Hair & Metrospa always strives to provide top-quality services to our clients and we are glad to hear that you had a positive experience with us. We hope to see you again soon for your next hair appointment. Take care!
Warmly,
The team at Richard Ward Hair & Metrospa.

Sir

Polo
7th Jun 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

Perfect as usual !
Well at least for the last 20years

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Response from Richard Ward Hair & Metrospa

Hi Polo,

Thank you for your wonderful review! We are so glad to hear that you have been enjoying our services for the past 20 years. It means a lot to us that you have remained a loyal customer for so long.

At our salon, we strive to consistently provide top-notch services and we are delighted to know that we have met your expectations every time. We always aim to make every visit a perfect one for our clients.

Thank you again for your continuous support and for taking the time to leave us such a kind review. We can't wait to see you again for your next appointment!

Warm regards,

The Team at Richard Ward Hair & Metrospa

Fantastic as usual

Sally Nicholson
7th Jun 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Great a usual. Pleasure to have my hair cut.

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Response from Richard Ward Hair & Metrospa

Hi Sally,

Thanks for taking the time to leave us a review! We're so glad you had a great experience at our salon and that you enjoyed your haircut. We strive to make each visit a pleasurable one for our clients.

Looking forward to seeing you next time!

Warm regards,
The team at Richard Ward Hair & Metrospa

Cut and blow dry

Veronique Kassner
7th Jun 2025
Team Member: Mario
5.0
Appointment verified by Phorest

Mario has looked after my hair for years. He knows his craft.

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Response from Richard Ward Hair & Metrospa

Dear Veronique Kassner,

Thank you so much for taking the time to leave a review about your experience with us. We're thrilled to hear that Mario has been your go-to stylist for years and that he's mastered his craft. It's always great to know that our clients trust and appreciate our team's work.

We're dedicated to providing quality services and making sure our clients feel and look their best. We're happy to have you as a loyal client and we can't wait to see you again soon.

Warmly,
The team at Richard Ward Hair & Metrospa

The best nail artist

Liz McCarthy
6th Jun 2025
Team Member: Jessie
5.0
Appointment verified by Phorest

Jessie did my nails last year when I was visiting London and she is such a great nail artist so I booked her again for this year. She introduced me to Builder Gel. I wish she was in Sydney and could do my nails all the time

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Response from Richard Ward Hair & Metrospa

Hi Liz,

Thank you for taking the time to leave us a review!

We are so glad to hear that you had a positive experience with our nail artist, Jessie. We are happy to hear that she introduced you to our Builder Gel and that you enjoyed it. Unfortunately, we don't want to send Jessie to Sydney, but we would love to have you back on your next visit.

Thank you for choosing our salon and we look forward to seeing you again!

Warmly,
The team at Richard Ward Hair & Metrospa

Mrs

Harriet Duetz
6th Jun 2025
Team Member: Elettra
5.0
Appointment verified by Phorest

Elettra was excellent. She listened to me carefully and gave her professional opinion, which was very valued. She cut my hair beautifully, I would highly recommend her.

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Response from Richard Ward Hair & Metrospa

Hi Harriet,

Thank you for taking the time to leave such a lovely review for Elettra! We are thrilled to hear that she provided you with excellent service and that you were happy with the results. We take great pride in our team's professionalism and their ability to listen to our clients' needs.

We are also glad that Elettra's professional opinion was appreciated and valuable to you. Our stylists are trained to provide personalised and expert advice to ensure our clients leave feeling confident and satisfied.

Thank you for recommending Elettra, we are grateful for your support. We hope to welcome you back to our salon in the future.

Best,
The Richard Ward Hair & Metrospa Team

Feedback

Anne
6th Jun 2025
Team Member: Kinga
5.0
Appointment verified by Phorest

It’s always a pleasure to see Kinga . She’s always friendly and cheerful and her work is excellent .
I might also add that the salon is run so very efficiently and all the staff ( very much including the front desk ) are great

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Response from Richard Ward Hair & Metrospa

Dear Anne,

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that you had a great experience with our talented stylist Kinga. We pride ourselves on providing excellent service with a smile, so it's wonderful to know that our efforts have not gone unnoticed.

Our team here at Richard Ward Hair & Metrospa works hard to ensure that our salon runs efficiently and smoothly, and we're thrilled that our efforts were reflected in your visit. We'll be sure to pass on your kind words to our entire team, including our amazing front desk staff.

Thank you again for choosing our salon, and we can't wait to see you again soon for another fantastic experience!

Best,
The Team at Richard Ward Hair & Metrospa

Highlights and blow dry

Cherry
6th Jun 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Fabulous blow dry as ever. This time we tried a little change from a side to middle parting. I love it. I needed a new subtle change . Tommy’s blow dry is incredible, lift , volume and bounce.

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Response from Richard Ward Hair & Metrospa

Hi Cherry,

Thank you for taking the time to leave us such a lovely review. We're so glad that you enjoyed your blow dry and the change in parting. We always strive to provide the best service and it's great to hear that Tommy did an incredible job with your hair, giving it lift, volume, and bounce.

We understand that sometimes we all need a little change and we're happy that we could help you achieve it. We hope to see you again soon and provide you with another fantastic experience.

Best regards,
The team at Richard Ward Hair & Metrospa

My visit

Sarah Richter
6th Jun 2025
5.0

Patrick is not listed!
Everything marvellous as always

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Response from Richard Ward Hair & Metrospa

Hi Sarah,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a marvellous experience with us at the salon. We strive to provide top-notch services and we are glad to know we met your expectations.

Unfortunately, we have now given Patrick his platform, and we appreciate your kind words nonetheless! We hope to see you again soon for another amazing experience.

Best regards,
The team at Richard Ward Hair & Metrospa

Miles- Brown

Patrice
6th Jun 2025
Team Member: Adolfo
5.0
Appointment verified by Phorest

I have been coming to Richard Ward for over 20 years starting off in Sloane Street.
Richard Ward is a high performing Salon ( excuse the phrase a bit educational but as a Headteacher I know what high performers look like.
Adolpho a class act and a lovely man, Marie hair colourist top class and a nice person all the receptionists very professional, Richard won’t know me but I see him working away, apart from being charming he works as hard as the others all of the staff I’ve asked about working at RW describe it as ‘ a lovely place to work, and it’s like a family’ that’s because of the leadership at the top.
The new refurbishment is very nice and your staff appreciate it.
I hope that is helpful and you all have continued success in your profession. I hope that is helpful,
Patrice Miles Brown

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Response from Richard Ward Hair & Metrospa

Dear Patrice,

Thank you so much for taking the time to write such a lovely review of our salon. It means a lot to us that you have been a loyal customer for over 20 years, starting off in Sloane Street.

We are thrilled to hear that you find our salon to be a high-performing one. Adolpho and Maria are truly talented and we are so glad that their services have met your expectations. Our team works hard to create a welcoming and professional atmosphere for our clients and the fact that you see us as a family is a testament to that.

We appreciate your kind words about our recent refurbishment. Our staff takes great pride in their work and we are so glad that it has been noticed and appreciated by our clients.

We are grateful for your continued support and hope to see you at the salon soon.

Best,
The team at Richard Ward Hair & Metrospa

Simply the best

James
6th Jun 2025
Team Member: Tommy
5.0
Appointment verified by Phorest

Tommy has been cutting my hair for years, and he feels like the find of a lifetime. Nobody else can do it quite like him. Always on time, very professional and leaves me feeling amazing at the end of the day.

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Response from Richard Ward Hair & Metrospa

Hi James,

We are thrilled to hear that you have such a positive experience with Tommy at our salon! Our team works hard to ensure that each client leaves feeling amazing and we are glad that Tommy has been able to provide you with exceptional service for years.

Thank you for highlighting his professionalism and punctuality, we will make sure to pass along your kind words to him. We are happy to have you as a loyal customer and we look forward to welcoming you back to our salon soon.

Best,
The team at Richard Ward Hair & Metrospa

The best

Antonia Merrill
5th Jun 2025
Team Member: Jonathan
5.0
Appointment verified by Phorest

As always a great haircut and so lovely to see him

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Blonds Have More Fun!

Joy Cesmig
5th Jun 2025
Team Member: Fiona
5.0
Appointment verified by Phorest

This wonderful stylist and wonderful human being has being doing my hair for many decades! She's a brilliant technician and just the best cutter around!

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Response from Richard Ward Hair & Metrospa

Hello Mrs C,

Thank you so much for your kind words about our Fiona! We're delighted to hear that she has been taking care of you and your hair. We agree that she is not only a brilliant stylist but a wonderful human being as well.

We appreciate you taking the time to leave us such a lovely review.

Your continued support and loyalty means a lot to us.

We look forward to seeing you again soon at the salon.

All the best,
The team at Richard Ward Hair & Metrospa