A little disappointing
Toni and Guy Bournemouth is normally my salon of choice, I always have a lovely time getting my hair cut there, it feels like a real pamper. However I recently got my hair cut and didn't really feel that way afterwards...
So I arrived for my appointment around 5 minutes early, they put me in a chair straight away but I then had to wait for around 15 minutes after my appointment time for a hairdresser to come over initially. Also- bearing in mind the shop was pretty much empty with only 2 other clients in there and quite a few staff, I was a bit confused as to why it took so long.
After she asked me what I wanted done (just a trim of the dead ends) I went over to get my hair washed (all was fine here, the best bit of the experience actually). When she was about to start cutting it she said she had to go to another client (she basically had two appointments running at once) which meant I had to wait even longer!
She then cut my hair quite quickly (didn't really talk much which is one of the reasons why I love T&G, the friendliness of the staff), dried it and when I asked if she could style it for me she was like 'oh I'll just get a junior to do it for you'. Don't get me wrong I am all for training on the salon floor but this junior obviously hadn't curled hair that much before, they kept dropping the curls off the tong and they didn't even stay in for the rest of the evening (curled at around 4).
Also- after my appointment I realised that there were still some dead ends and would've appreciated a bit more length off it as I asked her to just get rid of the ends and do what she thought was best.
I really hate to leave a negative review as I would normally rate my Toni and Guy experience a 5/5 but I just was quite disappointed and thought I would share.