Response from Hair & Co Newtownards
Dear Emily
Thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointing experience at our salon and sincerely apologize for any miscommunication or lack of attention that occurred during your appointment.
We take our clients' satisfaction very seriously and it is always our goal to provide top-notch service at all times. We apologize if you felt rushed or that your hair was not given the proper attention it deserved.
We are also sorry for the misunderstanding regarding the additional product used in your hair, which led to a higher total cost. Our team strives to always inform our clients of any additional charges before proceeding with services, and we apologize if this did not happen in your case.
We regret that your hair was cut to different lengths and that the color was not what you had hoped for. Our team is dedicated to ensuring our clients are happy with their hair and we apologize if we fell short in meeting your expectations.
We value your feedback and will use it to improve our services in the future. We strive to provide a positive and enjoyable experience for all of our clients and we would love the opportunity to make things right for you. Please do not hesitate to reach out to us