Serenity

65 Park Lane, Poynton, Cheshire, SK12 1RD

About us

Serenity is the perfect escape from the busy world outside, unwind in a space dedicated to your wellbeing. Styled to perfectly combine relaxation and advanced rejuvenation, our contemporary high-street clinic offers only the very finest treatments and products from around the world. Located on Park Lane in Poynton, Serenity features seven expansive treatment rooms, plus a dedicated manicure and pedicure area, making it rival the very best country retreats and leading city clinics. With 12 members of staff with over 250 years’ experience between them, whichever treatment you book in for, you will always be in reliable hands.

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Opening hours

Monday 09:30 - 17:00
Tuesday 09:30 - 20:00
Wednesday 09:30 - 20:00
Thursday 09:30 - 20:00
Friday 09:30 - 18:00
Saturday 09:00 - 16:30
Sunday Closed

Reviews

4.93
518 verified reviews
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Filter by rating

Incredible

Miss Georgina Corser
14th Jun 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

Sharon is an absolute professional! She’s incredible, never felt so comfortable getting waxed. All the girls were so accommodating too.

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Another great visit

Ruth Kay
14th Jun 2024
Team Member: Laine
5.0
Appointment verified by SaloniQ Software

As always, staff polite, very friendly and professional

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Caci

Sarah Fancy
13th Jun 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

Excellent as usual

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Discovery Facial

Joanna Hughes
12th Jun 2024
Team Member: Eleanor
5.0
Appointment verified by SaloniQ Software

Very professional, relaxing experience.
My skin felt fantastic after the facial which was tailored to my individual needs.9

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Really enjoyed my treatment!

Diane Stephenson
10th Jun 2024
Team Member: Karen
5.0
Appointment verified by SaloniQ Software

As always Karen was brilliant!

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Excellent

Stephen Renwick
8th Jun 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Excellent work and great job!

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Relaxing and enjoyable

Marian Sudbury
7th Jun 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

I had a relaxing and enjoyable time and came out looking much better :-)

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Response from Serenity

Dear Marian,

Thank you for sharing your experience at our salon. We are thrilled to hear that you had a relaxing and enjoyable time with us and that you left looking even better.

At Serenity, we strive to create a peaceful and rejuvenating atmosphere for all our clients to enjoy. We are also dedicated to providing top-quality services to enhance not only your appearance but also your overall well-being.

We appreciate your kind review and look forward to welcoming you back for another pampering session in the future.

Best wishes,
The Team at Serenity

Excellent!

Margaret Wrigley
6th Jun 2024
Team Member: Karen
5.0
Appointment verified by SaloniQ Software

Very gentle and effective treatment and a great communicator. Very helpful with advice.

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Response from Serenity

Hi Margaret, thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you found our treatment gentle and effective, and that our team member was a great communicator. We pride ourselves on providing excellent service and valuable advice to our clients. We hope to see you again soon for another relaxing experience. Take care!
From the team at Serenity.

Thalgo facial experience with Lucy

Mrs Alison Birch
6th Jun 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

What a wonderful treatment. My skin is glowing and completely rehydrated. Thank you Lucy for making me feel completely relaxed.

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Response from Serenity

Dear Mrs Alison,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a wonderful treatment with Lucy and that your skin is now glowing and rehydrated. We are dedicated to providing our clients with a relaxing experience, and we are glad that we were able to achieve that for you.

We appreciate your kind words and we will be sure to pass them along to Lucy. We hope to have the pleasure of pampering you again in the near future.

Warm regards,

The Serenity team

Incredible

Josie Walker
5th Jun 2024
Team Member: Laine
5.0
Appointment verified by SaloniQ Software

Amazing experience at the salon, felt very well looked after with a 5 star service. Salon is super nice and all the staff are wonderful!

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Response from Serenity

Hi Josie,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you had an amazing experience at our salon and felt well taken care of by our team. Providing a 5-star service is our top priority and it's great to know that we were able to achieve that for you.

Our team takes great pride in maintaining a beautiful and welcoming environment, so it's wonderful to hear that you enjoyed it. We also appreciate your kind words about our staff - they truly are a talented and wonderful group!

We can't wait to welcome you back for another pampering session at Serenity.

Best regards,
The team at Serenity

Cryopen

Sue Wood
1st Jun 2024
Team Member: Karen
4.5
Appointment verified by SaloniQ Software

Karen put me at my ease She was very friendly & professional The treatment was quick & simple with follow up appointments I can recommend her The salon is clean & attractive I willbe returning for manicure & pedicure

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Response from Serenity

Hi Sue,

Thank you so much for your kind words about Karen and our salon. We are thrilled to hear that you had a positive experience with us.

At Serenity, our goal is to provide a relaxing and professional environment for all of our clients, and we are happy to hear that Karen was able to make you feel at ease during your visit. We take pride in our clean and attractive salon and strive to provide excellent treatments for all our clients.

We really appreciate your recommendation and we look forward to seeing you again for your manicure and pedicure. Thank you for choosing Serenity and for taking the time to leave us a review.

Warm Regards,
The Serenity Team

Beautiful nails

Marcella Hague
30th May 2024
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

Beautiful BIAB infill changed from French manicure to beautiful coral red for the summer. Really neat and beautifully done by Liv. Highly recommended. Good value when you book a course.

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Response from Serenity

Hi Marcella, thank you so much for taking the time to leave a review for Serenity. We're thrilled to hear that you had a positive experience with our team and that you are enjoying your beautiful BIAB infill. Liv is definitely a talented member of our team, and we will make sure to pass along your kind words to her. We appreciate your recommendation and are always happy to offer good value to our loyal clients when they book a course. We can't wait to see you again soon and help you achieve your desired look. Take care and have a lovely summer! From the team at Serenity.

Relaxing

Valerie Wood
26th May 2024
Team Member: Eleanor
5.0
Appointment verified by SaloniQ Software

My massage was soooo relaxing, it took away lots of tension and stress, leaving me chilled out for the day.

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Response from Serenity

Hi Valerie, thank you so much for your lovely review! We're thrilled to hear that you had such a relaxing experience with us. Our team at Serenity is dedicated to providing the utmost relaxation and we're glad we could help reduce your tension and stress. We hope that you continue to feel calm and refreshed throughout your day. Thank you again for choosing us for your massage, we appreciate your support. Best wishes, The team at Serenity.

Perfect!

Clare Picksley
23rd May 2024
Team Member: Laine
5.0
Appointment verified by SaloniQ Software

A perfectly gorgeous pedicure...thank you

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Response from Serenity

Hi Clare,

Thank you so much for taking the time to leave a review. We're thrilled to hear that you enjoyed your pedicure at our salon. It's always our goal to leave our clients feeling perfectly gorgeous and pampered.

We hope to have the opportunity to provide you with more enjoyable experiences in the future. Thank you for choosing our salon.

Best regards,
The Team at Serenity

Dermalux Tri Wave

Lynn Arnold
21st May 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

Just started another course of this treatment with Sharon. For my skin (not so elastic anymore!) it’s super and so hydrating. A very relaxing atmosphere. Sharon is extremely knowledgeable and gives great advice on suitable products to enhance the facial. Her recommendations are reached after discussion about how you feel about your skin and what you’d like to achieve; no pressure whatsoever. I would recommend this treatment without reservation.

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Response from Serenity

Dear Lynn,

We are thrilled to hear that you have started another course of treatment with Sharon at our salon. We are delighted that it has been helpful for your skin and provided much needed hydration. Sharon is a gem and we are lucky to have her on our team. Thank you for highlighting her knowledge and helpful advice in choosing the right products for your skin. Our goal is always to create a relaxing atmosphere and provide personalized services tailored to your needs. We appreciate your recommendation.

Wishing you the very best,
The Serenity Team

Lovely experience

Sarah Santo
20th May 2024
Team Member: Karrie
5.0
Appointment verified by SaloniQ Software

Excellent professional service . Well looked after

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Response from Serenity

Dear Sarah,

Thank you so much for taking the time to leave us a review. It truly means a lot to us to hear that you had an excellent and professional experience at our salon. Our team strives to provide top-notch service and we are so glad that you felt well looked after during your visit.

We hope to have the pleasure of welcoming you back to our salon in the future and continuing to provide you with exceptional service. Thank you again for your kind words.

Warmly,
The team at Serenity

Fantastic nail relair

Judith Porter
17th May 2024
Team Member: Laine
5.0
Appointment verified by SaloniQ Software

Laine was amazing today, she repaired my badly damaged nails, without pain! They were in a really bad state and now look great. Thank you so much.

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Fantastic treatment 👌

May
16th May 2024
5.0

I am loving my treatment. The staff are all fantastic.I love the atmosphere.

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Response from Serenity

Hi May,

We are so happy to hear that you loved your treatment at our salon! Our team works hard to create a fantastic experience for our clients and we are thrilled that you enjoyed the atmosphere as well.

Thank you for taking the time to share your positive feedback with us. It means a lot to our team. We hope to see you again soon at Serenity!

Best,
The team at Serenity

Excellent

Veronica Hallam
16th May 2024
Team Member: Sharon
5.0

My first time at the salon and it was amazing. The salon had a lovely atmosphere and was incredibly clean.
The staff were so friendly and Sharon my therapist was outstanding.
My skin actually truly did look so much better and it was the best back massage I have ever had.
Made another appointment before I left.

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Response from Serenity

Dear Veronica,

Thank you for taking the time to leave us such a lovely review. We are thrilled to hear that your experience at our salon was amazing and that you enjoyed our clean and welcoming atmosphere. Our team takes great pride in providing top-notch services and providing a friendly environment for our clients.

We are happy to hear that Sharon, your therapist, was outstanding and that your skin looked great after your treatment. It's also wonderful to know that you had the best back massage ever - we love to hear that!

Thank you for choosing us and we look forward to seeing you again soon for your next appointment.
Warm regards,
The team at Serenity

Lovely BIAB nails

Marcella Hague
15th May 2024
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

My first experience of BIAB, really lovely result. Thanks to Liv and all her nail skills she made my short nails look amazing! Look forward to keeping this up, have bought a course of 6. Highly recommended.

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Massage and facial

Sue Rowton
13th May 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Brilliant

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Response from Serenity

Dear Sue,

Thank you so much for your kind words and for taking the time to leave a review. We are so glad to hear that you had a brilliant experience with us at our salon. Our team works hard to ensure that every customer feels relaxed and pampered during their visit.

We are thrilled that you enjoyed our services and we hope to see you again soon for another pampering session. Thank you for choosing our salon for your beauty needs and for recommending us to others.

Take care!

From the team at Serenity

Ear piercings

Danielle Hulme
9th May 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

Very good service and very professional will go back again

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Manicure

Lynn Arnold
8th May 2024
3.5
Appointment verified by SaloniQ Software

Therapist is very professional and friendly. My nails looked lovely when she had finished. With help retrieving my car keys from my pocket I got home with all nails in a perfect condition. Sadly it all went downhill from there. Within half an hour all nails were smudged; this a good hour after the treatment had been completed. Very disappointing. As some liquid (possibly nail polish remover ) had been added to the polish to dilute it I wonder if the polish was quite old.
A first for me as usually the treatments and products are first class.

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Response from Serenity

Dear Lynn,

Thank you so much for taking the time to share your recent experience at our salon. We are thrilled to hear that our therapist provided you with professional and friendly service, and that you were happy with the outcome of your nails.

We are disappointed to hear that your nails smudged after leaving the salon. Our team takes great care to ensure that all products used during treatments are of the highest quality and we apologize that your experience did not meet our usual standards. Our team will definitely look into this issue to prevent it from happening again in the future.

We appreciate your feedback, as it helps us improve our services for all of our valued clients. You have been a client of ours for over 10 years and we appreciate your loyalty.

Best,
The team at Serenity

Amazing treatments

Josie Walker
8th May 2024
Team Member: Karrie
5.0
Appointment verified by SaloniQ Software

I loved having my treatments today, had my eyebrows threaded for the first time and love the results!

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Eyebrow shape and tint

Judy Hampson
3rd May 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Great job from Lucy again today, very pleased, and Lucy is so lovely, and puts you at ease
Thanks Lucy

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5 star treatment from Serenity

Marcella
2nd May 2024
Team Member: Karrie
5.0

Wonderful Hydrafacial with Karrie, glowing skin but also brilliant advice on everything to improve my skin and I look forward to trying some other new treatments. Booked my next Hydrafacial course and highly recommend this brilliant treatment. Thank you all the Serenity team ! Exceptional experience as always.

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Response from Serenity

Hi Marcella,

Thank you for choosing our salon and taking the time to leave us such a lovely review. We are thrilled to hear that you had a wonderful experience with Karrie and enjoyed your Hydrafacial treatment. We are also glad to hear that the advice given to you has helped improve your skin and that you are looking forward to trying more of our treatments.

We are even more delighted to know that you have already booked your next Hydrafacial course and we can't wait to have you back at our salon. Thank you for recommending us to others, we truly appreciate it.

We are committed to providing exceptional experiences to all of our clients, and your satisfaction means the world to us. Thank you again, and we look forward to seeing you soon.

Sincerely,

The Serenity Team

Always go above and beyond

Gemma Williamson
2nd May 2024
5.0

As always, the service and treatment I have received is above and beyond. All the staff are friendly and welcoming and have very high standards. Thank you

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Amazing Hydrafacial

Liz Isherwood
2nd May 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

After a very busy and stressful start to the year I booked myself in for a hydrafacial with the wonderful Sharon, oh my goodness it was amazing! My face was in need of some much needed care and now feels fabulous. The atmosphere was truly relaxing and Sharon as always worked her magic. Received some great advice moving forward to retain this fabulous feeling!!
Love, love, love my visits to Serenity, thanks so much.

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Regular massage

Steve Bell
1st May 2024
Team Member: Karen
4.5
Appointment verified by SaloniQ Software

Great member of staff. Excellent at her job

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Lovely treatment

Nicki Sumner
30th Apr 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Really Lovely therapist. Made me feel incredibly relaxed and welcome despite being apprehensive about the treatment. Will definitely be booking again - made the whole experience very enjoyable!

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Awesome wax

Josie Walker
29th Apr 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Lovely wax, amazing job and now all ready for summer ! Salon is lovely and all the staff are super friendly.

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Pedicure

Kathryn
27th Apr 2024
Team Member: Olivia
5.0
Appointment verified by SaloniQ Software

Excellent service in a very friendly and comfortable atmosphere. Very pleased with my treatments done by Olivia and looking forward to my next visit.

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Manicure long overdue

Jan Ridley
26th Apr 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Lovely experience

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Perfect treatments

Beth Powell
23rd Apr 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

I have been going to Serenity for a few years and always really happy with the service. Loved my treatments from Lucy and can highly recommend.

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Great brows and lashes!

Eloise Morten
19th Apr 2024
Team Member: Karrie
5.0
Appointment verified by SaloniQ Software

I always have a lovely appointment at Serenity with Karrie. I get the lashes express as well as my brows done and they’re always faultless.

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A very relaxing first experience!

Emma Stephenson
19th Apr 2024
Team Member: Laine
5.0
Appointment verified by SaloniQ Software

I had 3 treatments with Laine & Karrie. Really happy with eyebrows by Karrie and the advice she has given me going forward, gel nail manicure and a massage by Laine both also brilliant… just what I needed, thank you ladies!

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Latest visit

Anonymous
19th Apr 2024
5.0

Lovely treatment as always with Karen
Such a lovely salon

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Relaxing

Valerie Wood
18th Apr 2024
Team Member: Eleanor
5.0
Appointment verified by SaloniQ Software

Loving the new appearance of the reception area.
Room was nice and warm along with the table.
Massage was great, really relaxing.

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Massage

Sue Bell
16th Apr 2024
Team Member: Karen
5.0
Appointment verified by SaloniQ Software

Excellent as usual. Thank you.

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Eyebrow shape and tint

Sandra Loutit
10th Apr 2024
Team Member: Lucy
5.0
Appointment verified by SaloniQ Software

Lucy was very professional and chatty and made my visit a cheerful experience. Very pleased with my eyebrows.

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Response from Serenity

Hi Sandra,
Thank you for taking the time to leave us a review. We're thrilled to hear that you had a cheerful experience at our salon and that you were pleased with your eyebrows. We pride ourselves on providing a professional and friendly service to all of our clients.
We truly appreciate your feedback and hope to see you again soon.
Best,
The team at Serenity

Light therapy facial and brows

Celia Squire
31st Mar 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

Sharon is brilliant, I wouldn't go anywhere else, the salon is pristine.

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Facial and eye brows light therapy and back massage

Celia Squire
28th Mar 2024
Team Member: Sharon
5.0
Appointment verified by SaloniQ Software

Sharon is very efficient and excellent I wouldn't have anyone else

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Response from Serenity

Hi Celia,

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that Sharon provided you with efficient and excellent service. We always strive to provide our clients with the best experience possible and we are so glad she did just that for you.

We greatly appreciate your loyalty and trust in our salon. We look forward to seeing you again soon for another pampering session. If there is anything else we can do for you, please do not hesitate to let us know.

Warm regards,
The team at Serenity

Brilliant staff and salon

Liz C
28th Mar 2024
5.0
Appointment verified by SaloniQ Software

Very professional and knowledgeable staff. First time using Lazer hair removal and so far great results by sessions 2.

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Response from Serenity

Hi Liz,
Thank you so much for taking the time to leave us a review. We are so glad to hear that you had a positive experience at our salon and that you are already seeing great results after just two sessions of laser hair removal. We pride ourselves on our professional and knowledgeable staff who strive to provide the best services for our clients. We appreciate your support and cannot wait to continue providing you with the best experience.
Warmly,
-The team at Serenity

Rejuvapen treatment

Morven Law
25th Mar 2024
Team Member: Karrie
5.0
Appointment verified by SaloniQ Software

Love this salon, love Karrie, who has taught me the importance of looking after & nurturing me 🙏🏼😍 I’m finally listening & will be a regular customer 👌🏻

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Response from Serenity

Hi Morven, thank you so much for taking the time to leave us a lovely review! We are delighted to hear that you had such a positive experience at our salon and that our stylist Karrie has helped you appreciate the importance of self-care. It's always our goal to make our clients feel relaxed and rejuvenated. We look forward to welcoming you back as a regular customer. See you soon! Warm regards, the team at Serenity.

Nails/Eyebrow shape

Wendy Willsher
23rd Mar 2024
Team Member: Laine
5.0
Appointment verified by SaloniQ Software

She was lovely, chatty, helpful and great to talk to. I was only sorry I had no cash to leave her a tip.

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Response from Serenity

Dear Wendy,

Thank you for your kind words and positive review of your recent experience at our salon. We are so glad to hear that you enjoyed chatting with our team member and found them to be helpful. We understand that leaving a tip is a kind gesture, but please know that your satisfaction and words of appreciation mean more to us than any monetary tip. We hope to see you again soon and provide you with another enjoyable and relaxing salon experience.

Thank you for choosing our salon and for taking the time to share your feedback with us.

Take care,
The Serenity Team

Amazing Experience

PJ
21st Mar 2024
Team Member: Eleanor
5.0
Appointment verified by SaloniQ Software

Feeling very chilled now after a wonderful massage & facial. A nice touch of a sorbet & free gift too.
Thank you Eleanor. Is there no end to your skills?

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Response from Serenity

Hi PJ,

Thanks for taking the time to leave us such a lovely review! We're so happy to hear that you felt relaxed after your massage and facial. We always strive to provide our clients with a peaceful and rejuvenating experience at our salon.

It's great to hear that you enjoyed the sorbet and free gift - we love adding those special touches to make our clients' visits even more enjoyable. And we couldn't agree more, Eleanor is absolutely amazing at what she does!

Thank you again for your kind words. We look forward to welcoming you back to our salon soon.

Warmly,
The Serenity Team

Luxury pedicure

Trisha Foden
21st Mar 2024
Team Member: Eleanor
5.0
Appointment verified by SaloniQ Software

Fantastic luxury pedicure today … getting my feet out of my winter boots made easier by this relaxing experience.

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Response from Serenity

Dear Trisha,

Thank you for taking the time to leave such a lovely review about your recent experience at our salon. We are thrilled to hear that you had a fantastic luxury pedicure and that it helped ease the transition from winter boots to open-toed shoes.

Our team at Serenity strives to provide our clients with the most relaxing and luxurious experience possible, and we are glad that we were able to achieve that for you.

We hope to see you again soon for another pampering session.

Warm regards,
The team at Serenity

Salon experience

kath P
20th Mar 2024
Team Member: Eleanor
5.0

a pleasant and relaxing experience in a lovely salon.Eleanor did a fabulous job on my nails! All the team at Serenity are friendly,professional and go above and beyond to make you feel truly pampered.

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Response from Serenity

Hi Kath P,

Thank you so much for taking the time to leave us a review. We are so happy to hear that you had a pleasant and relaxing experience at our salon. We truly strive to provide a serene and welcoming atmosphere for all of our clients.

Eleanor will be thrilled to hear that you loved your nails! We are so proud of our team who always go above and beyond to make sure our clients feel pampered and taken care of.

We hope to see you again soon at Serenity and continue to provide you with top-notch service.

Best wishes,
The team at Serenity

Infared Sauna

Mark Dalton
19th Mar 2024
Team Member: Infrared Sauna
5.0
Appointment verified by SaloniQ Software

As always I enjoy coming to Serenity for my Sauna as I always feel very welcome, the Staff are very professional, and the venue is spotlessly clean.

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Back massage

Alison barrett
16th Mar 2024
Team Member: Karen
5.0

It was absolutely amazing I felt fully relaxed and my back felt the best it’s been in a long time have booked more sessions

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