Zappas Twyford

The Old Post Office, High Street, Twyford, Berkshire, RG10 9AB

About us

With more than 30 years' experience in hair cutting, styling and hair colouring, it's easy to see why our clients say Zappas have the best hair salons in Hampshire and Berkshire.

Not many can say they are the best hair colour salons in the UK, but that is exactly what we are! Zappas are destination salons for hair colour, with delighted clients visiting us from far and wide for our sensational hair colour results.

Read more...

Opening hours

Monday 09:00 - 21:00
Tuesday 09:00 - 21:00
Wednesday 09:00 - 15:00
Thursday 09:00 - 19:00
Friday 08:00 - 18:00
Saturday 08:00 - 16:00
Sunday Closed

Services

Hair

Our work

Reviews

4.89
230 verified reviews
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Filter by rating

Great experience with Bronwyn

Els De Mets
2nd Oct 2026
Team Member: Bronwyn
5.0
Appointment verified by SaloniQ Software

Bronwyn is so lovely and friendly. She cuts my hair just where way I like it and gives great blowdries! She expertly advised me on my first colour treatment. The salon runs like clockwork. Every appointment has run on time and I’ve never been kept waiting.

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Response from Zappas Twyford

Hi Els,
Thank you so much for your lovely review! We’re delighted to hear how happy you are with Bronwyn’s friendly service, your cuts and blow-dries, and the advice she gave you for your first colour treatment. We’ll be sure to pass your kind words on to Bronwyn and the team.

Warmly,
The team at Zappas Twyford

Very happy with hair

Jane Care
2nd Oct 2026
Team Member: Tamzin
5.0
Appointment verified by SaloniQ Software

As always Tamzin listens to how I’d like my hair coloured, whether it be lighter/darker, she gets it right every time. She also cuts & blow dries my hair perfectly. Thank you.

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Response from Zappas Twyford

Hi Jane,
Thank you so much for your lovely review! We’re delighted to hear that Tamzin always takes the time to listen and gets your colour just how you like it, along with the perfect cut and blow dry. We’ll be sure to pass your kind words on to her. We look forward to welcoming you back soon!

Best wishes,
The team at Zappas Twyford

Tint, cut and finish

Tania Sunley
1st Oct 2026
Team Member: Amy
5.0
Appointment verified by SaloniQ Software

Amazing transformation. My hair had become sun damaged and desperately needed cutting. The results were amazing, thanks Amy, great job.

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Response from Zappas Twyford

Hi Tania,
Thank you so much for your lovely review! We’re delighted Amy could give your sun-damaged hair the fresh cut and transformation it needed. We’ll be sure to pass on your kind words to her. We hope to see you again soon!

The team at Zappas Twyford

Haircut

Maria Garcia Ribera
29th Sep 2026
Team Member: Bronwyn
5.0
Appointment verified by SaloniQ Software

Bronwyn always knows how to sort my hair out and is great at understanding what I want

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Response from Zappas Twyford

Hi Maria, thank you so much for your lovely review! We’re delighted to hear that Bronwyn always understands what you’re looking for and helps you leave feeling happy with your hair. We’ll be sure to pass your kind words on to her. We look forward to seeing you again soon!

The team at Zappas Twyford

Great job

Gina Outram
24th Sep 2026
Team Member: Cassie
4.5
Appointment verified by SaloniQ Software

Excellent as always.
Thank you Cassie x

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Response from Zappas Twyford

Hi Gina, thank you so much for your lovely review! We’re delighted to hear you had another excellent visit. Cassie will be so pleased to know you were happy with everything. We look forward to welcoming you back soon!

The team at Zappas Twyford

Thank you!

Catherine
22nd Sep 2026
Team Member: Tamzin
5.0

Had an amazing experience today! I love my hair and Tamzin did such a fab job. She listened so well to what I wanted with colour and I really hope she gets all the recognition she deserves x

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Response from Zappas Twyford

Catherine, thank you so much for your lovely review! We’re delighted to hear you had such an amazing experience and that you love your hair. Tamzin will be so pleased to know how much you appreciated her listening to your colour ideas and bringing them to life. We’ll make sure your kind words are passed on to her. We look forward to welcoming you back soon!

The team at Zappas Twyford

Great!

Erica Brittan
20th Sep 2026
Team Member: Hannah
5.0
Appointment verified by SaloniQ Software

My first appointment with Hannah and I was very happy with my colour and cut. She also blowdried my hair beautifully.

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Response from Zappas Twyford

Hi Erica, thank you so much for your lovely review! We’re delighted to hear you were so happy with your first appointment with Hannah, from your colour and cut to your beautiful blow-dry. We’ll be sure to pass on your kind words to her. We look forward to welcoming you back soon!

The team at Zappas Twyford

Great Experience

Ms Helen Clements
18th Sep 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

Louise is always so friendly and helpful and does the best cut I’ve ever had. Would highly recommend her.

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Response from Zappas Twyford

Hi Helen, thank you so much for your lovely review! We’re delighted to hear Louise always makes you feel welcome and that you’re so happy with your cut. We’ll be sure to pass your kind words on to her – she’ll be thrilled. Thank you for recommending her and for choosing us.

Best wishes,
The team at Zappas Twyford

Thank you

Greta Nichols
18th Sep 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

Thr team fitted me in last minute when I needed a glow up before a big presentation. Thanks. Great results as always thanks.

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Response from Zappas Twyford

Hi Greta, thank you so much for your lovely review! We’re so glad we could fit you in before your big presentation and help you feel refreshed and ready. It’s wonderful to hear you were pleased with the results, as always. We hope the presentation went brilliantly and look forward to seeing you again soon!

The team at Zappas Twyford

Cut & Colour.

Cherry Binge
3rd Sep 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

Always love my hair done by Louise R.. All the staff at this Salon are really on the ball from reception. Stylists & some really good apprentice in training.

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Response from Zappas Twyford

Hi Cherry, thank you so much for your lovely review! We’re delighted to hear you always love your hair with Louise. It means a lot to know you feel so well looked after by everyone, from our reception team and stylists to our talented apprentices. We’ll be sure to pass your kind words on to Louise and the whole team.

The team at Zappas Twyford

A real pick me up...

Sonia Binge
3rd Sep 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

I have been a client of Twyford Zappas since the store opened. And no matter how tired you feel. in poor health or just fed up with how you look, you always leave smiling, relaxed and ery special. Always listen to what I want, or make suggestions if I am unsure of style or colour. Wonderful every time. Rebecca is a star..Thank-you

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Response from Zappas Twyford

Sonia, thank you so much for your lovely words and for being with us since we opened. It means the world to know that each visit leaves you feeling relaxed, smiling and special. We’re delighted that you feel listened to and supported, whether you know exactly what you’d like or want a little advice. Rebecca will be especially pleased to hear your kind feedback – she really is a star! We look forward to welcoming you back soon.

Warmly,
The team at Zappas Twyford

Trim and Finish

Jackie Morley
30th Aug 2026
Team Member: Tamzin
5.0

All the designers here are excellent, I have to say. I went in for a recent conditioning, trim and style with the talented Tamzin. I really love the versatile cut and style she has created. She is friendly and warm so we have fun chats which flow easily. My hair wash also amazing! There is such a welcoming atmosphere at this salon. You feel really relaxed and upbeat by the time you leave.

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Response from Zappas Twyford

Hi Jackie,

Thank you so much for your lovely review! We’re delighted to hear how much you enjoyed your conditioning treatment, trim and style with Tamzin. She’ll be so pleased to know you love your new versatile look and enjoyed your chats together. It’s also wonderful to hear that you felt relaxed, welcomed and uplifted during your visit – that means a lot to us.

We look forward to welcoming you back soon!

The team at Zappas Twyford

Ms

Gill Hairer
25th Aug 2026
Team Member: Kayleigh
5.0
Appointment verified by SaloniQ Software

Kayleigh is amazing considering she has only coloured my hair twice! She constantly checks the colour once the foils are on. She is also extremely polite and caring of my neck condition. Definitely 10/10!

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Response from Zappas Twyford

Hi Gill, thank you so much for your lovely review! We’re delighted to hear Kayleigh has made you feel so comfortable and cared for during your colour appointments. She’ll be thrilled to know you’ve appreciated her attention to detail, regular colour checks and consideration for your neck condition. We look forward to welcoming you back soon!

Best wishes,
The team at Zappas Twyford

A Bit Underwhelmed

Kay Parton
23rd Aug 2026
Team Member: Kayleigh
4.0
Appointment verified by SaloniQ Software

Not sure my stylist was really that bothered or maybe I caught her on an off day.,

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Response from Zappas Twyford

Hi Kay, we’re sorry to hear you left feeling this way. We want every visit to feel welcoming, attentive and enjoyable, so it’s disappointing that this wasn’t your experience. We really appreciate you sharing your feedback and would love the opportunity to understand more and put things right. Please feel free to contact us directly so we can look into this with the team.

Best wishes,
The team at Zappas Twyford

Saturday treat!

Charmaine Holland
22nd Aug 2026
Team Member: Kayleigh
5.0
Appointment verified by SaloniQ Software

Thanks Kayleigh lovely finish as always!

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Response from Zappas Twyford

Hi Charmaine, thank you so much for your lovely review! We’re delighted to hear you’re happy with your finish, and Kayleigh will be so pleased to know. We look forward to welcoming you back again soon!

The team at Zappas Twyford

Hair Loss

Elaine Clarke
20th Aug 2026
Team Member: Amy
5.0
Appointment verified by SaloniQ Software

Amy, Hannah & Lily were very kind & understanding. Collectively they made me feel more confident & the end result of their hard work made me feel better & more confident. Thank you.

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Great stylists

Mrs Rebecca Neale
13th Aug 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

Always a pleasure to have my hair cut & styled. Really enjoy chatting with Louise too!

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Response from Zappas Twyford

Dear Mrs Rebecca,

Thank you for taking the time to leave us a review! We are delighted to hear that you had a pleasant experience during your recent visit to our salon. We can't wait to see you again soon!

Best regards,
The team at Zappas Twyford

Amazing service from Bronwyn

Rhiannon Lanning
8th Aug 2026
Team Member: Bronwyn
5.0
Appointment verified by SaloniQ Software

Bronwyn was amazing! She really took time to understand what I wanted and listened to my hair concerns. The wash was gentle, and the cut and blowdry was perfect. My hair looks lovely. Thank you, Bronwyn!

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Response from Zappas Twyford

Hi Rhiannon, thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with Bronwyn at our salon. We pride ourselves on providing personalized and attentive services to every client, so we're happy to hear that she took the time to understand your hair concerns and give you the perfect cut and blowdry. We're glad you love your hair and we look forward to seeing you again at Zappas Twyford. Thanks again for your wonderful feedback! All the best, Team at Zappas Twyford

Always a pleasure

Paul Hendrick
8th Aug 2026
Team Member: Hannah
5.0
Appointment verified by SaloniQ Software

From arrival to departure, it’s always a pleasure having a haircut at Zappas.
From the friendly welcome, through the coffee and cut, it makes having a cut a pleasure.
Hannah always makes my hair look much better than when I arrive!

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Response from Zappas Twyford

Hi Paul,

Thank you so much for taking the time to leave a review for our salon. We are thrilled to hear that your experience at Zappas Twyford is always a pleasure from start to finish. Our team takes great pride in providing a friendly and welcoming atmosphere, and we are glad to know that you feel that way too.

We are also happy to hear that you are pleased with the quality of your haircuts with Hannah. We will make sure to pass on your kind words to her.

Thank you again for your wonderful review and for choosing Zappas Twyford for your hair needs. We look forward to seeing you again soon!

Best wishes,

The team at Zappas Twyford

Fabulous

Clair Harding-Brown
7th Aug 2026
Team Member: Hannah
5.0
Appointment verified by SaloniQ Software

I travel all the way from Devon every 10 weeks to have my hair done because there’s nobody better than Hannah and she’s been doing my hair now for over 10 years

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Response from Zappas Twyford

Hi Clair,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that you are willing to travel all the way from Devon every 10 weeks to have your hair done by Hannah. We couldn't agree more, she is truly talented and we are lucky to have her as a member of our team for the past 10 years.

We are honored that you have chosen our salon as your go-to place for hair services and we look forward to welcoming you back on your next visit!

Take care,
The team at Zappas Twyford

Wash and blow dry

Tina/Ben Lightfoot
5th Aug 2026
Team Member: Kayleigh
5.0
Appointment verified by SaloniQ Software

Always great. Love it. All of you are top

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Response from Zappas Twyford

Hi Tina/Ben Lightfoot,

Thank you so much for leaving us such a kind review! We are thrilled to hear that you had a great experience at our salon. Our team takes pride in providing top-notch services and ensuring our clients leave feeling happy.

Your kind words mean a lot to us, and we appreciate you taking the time to share your thoughts. We can't wait to have you back at our salon for another excellent experience.

Take care,
The team at Zappas Twyford

Lovely cut, colour and finish

Linda Whyte
4th Aug 2026
Team Member: Cassie
5.0
Appointment verified by SaloniQ Software

Cassie always does an excellent job. I should know, I have followed her to 4 salons over the past 18 years.
The reason I have given 4 * for atmosphere is that the salon was particularly noisy today with a cupboard door that kept being banged shut very near to where I was sitting. Perhaps look at soft close hinges 😉 or a rubber stopper.

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Response from Zappas Twyford

Hi Linda,

Thank you so much for your recent visit to our salon! We appreciate you taking the time to leave us a review. We're so glad to hear that Cassie always does an excellent job and that you've been a loyal customer to her for 18 years.

We apologize for the noisy atmosphere during your visit. Thank you for bringing this to our attention.

We hope to see you again soon and provide you with a more peaceful and relaxing experience. Thank you for your continued support and feedback.

Best,
The Team at Zappas Twyford

finish

Cerys Smith
1st Aug 2026
Team Member: Tamzin
4.5

tamzin was brilliant! very happy with the outcome of my hair for the party

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Response from Zappas Twyford

Hi Cerys Smith,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you were happy with your hair for the party - Tamzin is indeed a brilliant stylist!
Warmly,
The Zappas Twyford Team

Haircut

Amber Taylor
1st Aug 2026
Team Member: Kayleigh
5.0
Appointment verified by SaloniQ Software

I have been to Kayleigh about 10 times now- she is very professional, friendly and understands what I want each time, I always leave feeling very happy and confident with my new hair

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Response from Zappas Twyford

Hi Amber,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you have been happy with Kayleigh's services at our salon. Our team takes pride in providing professional and friendly services to all of our clients, and it's wonderful to know that Kayleigh has been able to understand and deliver your desired look each time. We believe that leaving our salon feeling happy and confident is the best compliment we could receive. Thank you again for your kind words, and we can't wait to see you at your next appointment!
Best,
The Team at Zappas Twyford

Hair cut

Miss Denise Askew
31st Jul 2026
Team Member: Amy
4.5
Appointment verified by SaloniQ Software

Great, did just what I asked for!

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Response from Zappas Twyford

Hi Miss Denise,

We are thrilled to hear that you had a great experience at our salon! Our team always strives to provide the best service and fulfill our client's requests.

Thank you for taking the time to leave us a review. It means a lot to us. We hope to see you again soon and continue to meet your expectations.

Have a lovely day!

The team at Zappas Twyford

Very good

Erica Brittan
30th Jul 2026
Team Member: Hannah
5.0
Appointment verified by SaloniQ Software

First time with Hannah and appreciated her advice

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Response from Zappas Twyford

Hi Erica, thank you so much for taking the time to share your experience at our salon. We're thrilled to hear that you had a great first visit with Hannah and that you valued her advice. We take pride in providing top-notch services and our team is always happy to offer helpful advice to our clients. We hope to see you again soon for another great hair experience. Have a lovely day! From, the team at Zappas Twyford.

Louise does it again!

Ms Michaela Palmer
30th Jul 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

Huge thanks to Hayley for being so ‘on it’, patient and ‘simply the best’! And Louise for being amazing (as always!) saving the day (thank you!!!) and giving my son another brilliant precision cut. He loves his hair and also really enjoyed relaxing and chatting too. I definitely recommend Louise if you’re looking for the sharpest of hair cuts; nothing is beyond her scissor skills! And Twyford Zappas is absolutely the best team for excellent customer care and experience!

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Response from Zappas Twyford

Dear Ms Michaela Palmer,

Thank you so much for taking the time to write such a lovely review for us. We will make sure to pass on your kind words to Hayley and Louise, they will be thrilled!
At Zappas Twyford, we always strive to provide the highest level of customer care and offer the best haircuts to our clients.
Thank you once again for choosing us, and we look forward to welcoming you and your family back to our salon.

Best regards,
The team at Zappas Twyford

Great hair cut

Rachael
29th Jul 2026
Team Member: Bronwyn
5.0
Appointment verified by SaloniQ Software

As usual Bronwen gave me an excellent hair cut. She asks lots of questions to check and confirm what I want. She’s a perfectionist and ensures the cut is top notch. Many thanks!

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Response from Zappas Twyford

Hi Rachael,

Thank you so much for the lovely review! We're thrilled to hear that you had another great experience with Bronwen at our salon. We're lucky to have such a talented and dedicated stylist on our team.

We appreciate your kind words and we're glad that Bronwyn was able to understand and deliver exactly what you wanted for your hair. We'll be sure to pass along your compliments to her.

Thank you again for choosing to visit our salon and we look forward to seeing you again soon.

Best,
The Zappas Twyford Team

Fab

Lilly
28th Jul 2026
Team Member: Tamzin
5.0
Appointment verified by SaloniQ Software

I don’t have lots of experience going into salons to have my hair done so was a little nervous starting out. Tamzin made me feel so comfortable and did a cut I love! I’m looking forward to my colour next time

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Response from Zappas Twyford

Hi Lilly,

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Tamzin and that you love your new haircut. We understand that trying out a new salon can be intimidating, but we are so happy that we were able to make you feel comfortable.

We can't wait to see you for your next appointment and give you the perfect color to complement your new cut. Let us know if there's anything else we can do to make your visit even better.

Take care and see you again soon!

The team at Zappas Twyford

Wonderful blow dry!

Charmaine Holland
25th Jul 2026
5.0
Appointment verified by SaloniQ Software

Lola did a beautiful job of my blow dry, would highly recommend her!

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Response from Zappas Twyford

Hi Charmaine,
Thank you so much for your lovely review! We are happy to hear that you loved the blow dry done by Lola. We will definitely let her know how much you appreciate her work. We hope to see you again soon for another amazing experience!
Team at Zappas Twyford

Comfortable and relaxed

Tracey Hughes
25th Jul 2026
Team Member: Bronwyn
5.0
Appointment verified by SaloniQ Software

It’s always a pleasure visiting Bronwyn, she creates such a comfortable atmosphere and I always leave feeling completely relaxed. Even when my hair is being washed by one of the other staff, I feel at ease as everything is done gently and they talk through what they are doing step by step. Bronwyn is warm, attentive, and consistently delivers a great overall experience. I always look forward to my appointments with her.

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Response from Zappas Twyford

Hi Tracey,

Thank you so much for your kind words about Bronwyn. We're thrilled to hear that you always have a positive experience with her and that she creates a comfortable atmosphere for you. Our team makes every effort to provide clients with a relaxing, welcoming environment.
We will make sure to pass along your compliments to Bronwyn and the rest of our team. We are grateful to have you as a loyal client and look forward to your next visit with us.

Best,
The Team at Zappas Twyford

Wxcellent

Juliette Mann
23rd Jul 2026
Team Member: Tamzin
5.0
Appointment verified by SaloniQ Software

As always very happy with my salon experience. I always look forward to coming. I enjoy the magazines, coffee and the whole atmosphere. I’m made to feel very welcome. Tamzin, Lola and Lily all did a great job with my colour and finish.

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Response from Zappas Twyford

Hi Juliette,

Thank you so much for your kind review! We are thrilled to hear that you always have a positive salon experience with us. Our team works hard to create a welcoming atmosphere for all our customers, so it's great to know that you feel comfortable and at ease with us.

We're glad you enjoy our selection of magazines and delicious coffee while you're with us. It's also fantastic to hear that Tamzin, Lola, and Lillie did a great job with your color and finish - we will be sure to pass along your compliments to them.

Thank you for choosing our salon and we can't wait to see you again soon!

Best,
The Zappas Twyford Team

Lovely time

Gabriela Beldinan
22nd Jul 2026
Team Member: Casey
5.0
Appointment verified by SaloniQ Software

I felt very comfortable and the atmosphere was great. Everyone was very friendly and I am truly enjoying my new haircut.

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Response from Zappas Twyford

Hi Gabriela,

We are thrilled to hear that you had a great experience at our salon! We always strive to create a comfortable and welcoming atmosphere for our clients. We're glad you felt at ease during your visit and that you love your new haircut.

Thank you for taking the time to share your positive feedback with us. It means a lot to our team. We hope to see you again soon for your next hair appointment.

Warmly,
The team at Zappas Twyford

Tint recolour.

Tania Sunley
19th Jul 2026
Team Member: Amy
5.0

Great service from Amy and the young lady who washed and dried my hair. Thank you.

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Response from Zappas Twyford

Hi Tania,

Thank you for taking the time to leave a review! We're so happy to hear that you had a great experience with Amy and our team.

We'll make sure to pass along your kind words to Amy and the young lady who washed and dried your hair. We're glad they were able to provide excellent service for you.

We hope to see you again soon and continue providing you with great service. Thank you for choosing our salon!

Best,
The team at Zappas Twyford

tamzin is the best!

Miss Gracie Mcdonald
19th Jul 2026
Team Member: Tamzin
5.0
Appointment verified by SaloniQ Software

tamzin is the best!! she always does what i ask and makes me leave feeling amazing. she accommodates to all my needs and is always so helpful with hair advice especially with products ill defo be picking up at my next appointment. i'd recommend tamzin to all my friends love her!!!!

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Response from Zappas Twyford

Hi Miss Gracie,

Thank you so much for leaving us such a lovely review! We're thrilled to hear that you had a fantastic experience with Tamzin at our salon. She's definitely one of our most talented stylists and we're so glad she was able to accommodate to all your needs. We'll make sure to pass on your kind words to her!

It's great to hear that you'll be picking up some products at your next appointment. We're always happy to offer hair advice and recommend products that best suit your needs. We can't wait to see you again and make you feel amazing once more!

Thanks again for your recommendation - we truly appreciate it. See you soon!

Warm regards,

The team at Zappas Twyford

Fabulous!

Mrs Dawn Moone
17th Jul 2026
Team Member: Kayleigh
4.0
Appointment verified by SaloniQ Software

Kayleigh always does a great job. I left with a lovely refreshed colour, super cut, a bouncy blow dry and a few products.

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Response from Zappas Twyford

Dear Mrs Dawn,

Thank you for leaving such a lovely review about your recent visit to our salon! We are delighted to hear that Kayleigh did a great job with your colour, cut, and blow dry. We always strive to ensure that our clients leave feeling refreshed and happy with their hair. We are also glad you were pleased with the products recommended by Kayleigh.

We hope to see you again soon for another fabulous appointment.

Best wishes,
The Team at Zappas Twyford

Hair style

Tracy Ray
17th Jul 2026
Team Member: Kayleigh
5.0
Appointment verified by SaloniQ Software

Beautiful cut and blow dry all ready for a day at the races

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Response from Zappas Twyford

Hi Tracy,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a beautiful cut and blow dry with us! We always aim to give our clients a great experience and we are happy to know that you were ready for your day at the races.

We hope to see you again soon at our salon and be a part of your special moments. Have a fabulous day ahead!

Warmly,
The Team at Zappas Twyford

Great haircut!

Charmaine Holland
16th Jul 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

Lovely haircut,!

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Response from Zappas Twyford

Hi Charmaine,

Thank you so much for your lovely review! We are thrilled to hear that you had a great haircut experience with us. Our team at Zappas Twyford is dedicated to providing top quality service, and it's wonderful to know that we were able to meet your expectations.

We hope to welcome you back for another visit in the near future. If you need any further hair services, don't hesitate to reach out to us. Our team will be more than happy to assist you.

Take care and have a fantastic day!

Team at Zappas Twyford

Amazing

Ella Nelson
14th Jul 2026
Team Member: Bronwyn
5.0

Got my hair cut to a short length by Bronwyn. She was good at explaining all the different steps and I love my new haircut.

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Response from Zappas Twyford

Hi Ella Nelson,

Thank you for sharing your experience at our salon. Its lovely to hear that you had a great haircut with Bronwyn and that she was able to explain the process to you in detail. We take pride in providing our clients with informative and personalized services.

Thank you for choosing our salon and for trusting us with your hair.

Best regards,
The team at Zappas Twyford

blowdry

Catherine Morris
8th Jul 2026
Team Member: Tamzin
5.0
Appointment verified by SaloniQ Software

I love my hair thank you so much! Tamzin is amazing, she is so lovely and my blow dry always turns out so good and bouncy xx

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Response from Zappas Twyford

Hi Catherine,

We are so happy to hear that you love your hair! Thank you for taking the time to leave such a kind review. We will make sure to pass along your compliments to Tamzin, she truly is amazing and we are lucky to have her as part of our team. We are glad that you always leave with a good and bouncy blow dry - that's exactly what we strive for!

Thank you again and we look forward to seeing you again soon.

Best,
The Team at Zappas Twyford

More atmosphere in a morgue

Mr Charlie Le Verrier
7th Jul 2026
3.0
Appointment verified by SaloniQ Software

My regular stylist had to take day off so was substituted.

Very odd atmosphere in salon, usually buzzing but felt like people were just waiting for day to end - maybe because virtually zero clients in.

Young woman who washed my hair apart from checking water temp ok and asking if I wanted a head massage didn’t speak.

Hair stylist cut hair as I wanted so a big thumbs up for that BUT I’ve had more conversation with a dentist while they were extracting a tooth. It was very bizarre and I tried to initiate ‘chat’ (I’ve worked in sales and marketing for over 44 years) but after getting EXTREMELY little response I just sat throughout in total silence, all very weird / awkward.

Was never like that when Lucy used to cut my hair or with Amelia since Lucy left for sunny Australia.

I may be very old physically and perhaps considered not relatable to younger people but was a customer regardless of this.

I use the word was as I will not be going back to Zappas Twyford again.

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Response from Zappas Twyford

Dear Mr. Charlie,

Thank you for taking the time to share your experience with us. We apologize for the odd atmosphere you encountered during your recent visit. We understand that a change in your regular stylist can feel uncomfortable, but we assure you that our team is dedicated to providing quality services to all our clients.

We appreciate your positive feedback about the hair cut, and we are glad to hear that it was done as per your preference. However, we regret that there was a lack of conversation during your visit. Our team takes great pride in building a friendly and relaxed atmosphere for our clients, and we apologize if this was not reflected during your visit.

We strive to provide excellent service to all our clients, regardless of their age or background. We value your feedback and will use it as an opportunity to improve. We hope you give us another chance to provide you with a better experience in the future.

Sincerely,
The Team at Zappas Twyford

Great cut

Gai Mcneile
30th Jun 2026
Team Member: Tamzin
5.0
Appointment verified by SaloniQ Software

Tamzin listened to what I wanted and delivered. Lots of attention to detail. A great cut and finish

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Response from Zappas Twyford

Hi Gai,

Thank you so much for leaving such a lovely review for us! We are delighted to hear that you had a positive experience with our stylist Tamzin, and that she listened to your requests and delivered with great attention to detail. We always strive to provide our clients with the best cut and finish possible, so it's great to know that Tamzin was able to achieve that for you.

We truly appreciate your support and are grateful for your feedback. We hope to see you again soon for your next hair appointment.

Best,
The Zappas Twyford Team

Wash and blow dry

Tina/Ben Lightfoot
26th Jun 2026
Team Member: Tamzin
5.0
Appointment verified by SaloniQ Software

Such a brilliant young stylist, always makes my hair look so special. Thank you so much

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Response from Zappas Twyford

Hi Tina/Ben Lightfoot,

Thank you for your kind words and for taking the time to leave us a review. We're so happy to hear that you had a great experience with one of our talented stylists. It's always our goal to make our clients feel special and leave with beautiful hair. We appreciate your support and look forward to seeing you again soon.

Warmly,
The Team at Zappas Twyford

Precision cutting

Ms Michaela Palmer
26th Jun 2026
Team Member: Rebecca Louise
5.0
Appointment verified by SaloniQ Software

Another expert cut and great styling for my son’s thick hair; perfectly blended really short sides with a little more length on top; all done with precision cutting rather than using a shaver; so skilled! Finished perfectly with wax. Great hospitality and chat, thank you, Louise for another fab Zappas experience ☺️

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Response from Zappas Twyford

Hi Ms Michaela,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that your son's haircut turned out exactly how he wanted it. Our team takes great pride in providing precise and skilled haircuts to our valued clients. We are also glad to know that you both enjoyed your experience at our salon, and we appreciate your kind words about our hospitality. Thank you for choosing Zappas Twyford, and we can't wait to see you both again soon!

Warm regards,
The Zappas Twyford team

Restyle & colour

Ms Linda Burton
23rd Jun 2026
4.5
Appointment verified by SaloniQ Software

Kayleigh coloured my hair
Hannah cut/styled it
Both were FAB.

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Response from Zappas Twyford

Dear Ms Linda,

Thank you so much for taking the time to leave this lovely review! We are thrilled to hear that both Kayleigh and Hannah did a wonderful job with your hair. We pride ourselves on providing high-quality services and it's always great to know when our clients are happy with the results.

We will make sure to pass on your kind words to Kayleigh and Hannah, as they will be delighted to hear it. We are grateful to have such talented and dedicated members on our team.

We hope to see you again soon at Zappas Twyford for your next cut and color! Have a fantastic day.

Warmly,
The team at Zappas Twyford

Fab highlights!

Ms Michaela Palmer
23rd Jun 2026
Team Member: Amy
5.0
Appointment verified by SaloniQ Software

With Amy’s expert advice we updated the colour choices and she blended them perfectly to create warmth, lift and depth while ensuring great coverage. The colour protect treatment not only moisturised and conditioned my treated hair but also left a brilliant shine. Thanks, Amy, another happy visit :-)

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Response from Zappas Twyford

Dear Ms. Michaela Palmer,

Thank you so much for taking the time to leave this lovely review about your recent visit to our salon. We are thrilled to hear that you enjoyed your experience with our stylist Amy and that she was able to provide you with expert advice and beautiful color choices.

At our salon, we strive to create a warm and welcoming environment for all our clients, and we are delighted to hear that you felt comfortable and satisfied with your visit. We are also glad to know that you noticed the fantastic results of our color protect treatment, which not only moisturizes and conditions but also provides a brilliant shine.

Thank you again for your kind words, and we look forward to welcoming you back to our salon in the future.

Warmly,
The Team at Zappas Twyford

My scheduled visit to Zappas Twyford.

Jane Berrell
23rd Jun 2026
Team Member: Cassie
5.0
Appointment verified by SaloniQ Software

Cassie is a brilliant hairdresser. She is so easy to talk to & always gives me a fantastic cut & finish.

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Response from Zappas Twyford

Hi Jane,

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a great experience with Cassie at our salon. She truly is an amazing hairdresser and we're lucky to have her on our team.

We strive to provide each of our clients with an exceptional and personalized experience, and it's rewarding to know that we've succeeded in your case. Your satisfaction is our top priority, and we appreciate your support and loyalty!

We look forward to seeing you again soon at Zappas Twyford.

Best regards,
The Zappas Twyford Team

Lovely blowdry

Charmaine Holland
21st Jun 2026
Team Member: Kayleigh
5.0
Appointment verified by SaloniQ Software

Lovely weekly treat, fabulous result!

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Response from Zappas Twyford

Hi Charmaine,

Thank you so much for taking the time to leave us a review! We are delighted to hear that you had a lovely weekly treat at our salon and that you were happy with the fabulous result. It gives us great joy to know that we were able to provide you with a wonderful experience.

We hope to see you again soon and continue to provide you with the best services. As always, our team at Zappas Twyford is here to make sure you leave feeling happy and satisfied.

Take care!

The Zappas Twyford Team

Excellent as Always

Jane Thorpe
18th Jun 2026
Team Member: Amy
5.0
Appointment verified by SaloniQ Software

Excellent in every way

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Response from Zappas Twyford

Hi Jane,

Thank you so much for your review! We are delighted to hear that you had an excellent experience with us. Our team at Zappas Twyford strives to provide the best services to our clients and it's always great to receive such positive feedback.

We are delighted that you were satisfied with our services and we hope to see you again soon! Your support means a lot to us. Have a fantastic day!

Best regards,
Team at Zappas Twyford

Another fabulous haircut

Angela Stonell
18th Jun 2026
Team Member: Amelia
5.0
Appointment verified by SaloniQ Software

I am so happy with my new hairstyle. Amelia is a fantastic hairdresser and really understands my hair and the style I want to achieve. She’s also a kind and friendly person who makes you feel at ease sitting in the stylist”s chair.

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Response from Zappas Twyford

Dear Angela,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you are happy with your new hairstyle and that Amelia did such a fantastic job. We will be sure to pass along your kind words to her.

We pride ourselves on having talented and friendly stylists who truly understand our clients' hair needs and desired styles. We are delighted that Amelia was able to make you feel comfortable and at ease during your time in the stylist's chair.

Thank you again for your review, Angela. It means a lot to us! We can't wait to see you again and help you achieve your desired look.

Best wishes,
The team at Zappas Twyford