Response from Zappas Twyford
Dear Mr. Charlie,
Thank you for taking the time to share your experience with us. We apologize for the odd atmosphere you encountered during your recent visit. We understand that a change in your regular stylist can feel uncomfortable, but we assure you that our team is dedicated to providing quality services to all our clients.
We appreciate your positive feedback about the hair cut, and we are glad to hear that it was done as per your preference. However, we regret that there was a lack of conversation during your visit. Our team takes great pride in building a friendly and relaxed atmosphere for our clients, and we apologize if this was not reflected during your visit.
We strive to provide excellent service to all our clients, regardless of their age or background. We value your feedback and will use it as an opportunity to improve. We hope you give us another chance to provide you with a better experience in the future.
Thank you for your loyalty to our salon, and we hope to see you again.
Sincerely,
The Team at Zappas Twyford