TONI&GUY in Chichester

I have been a client of Toni & Guy (Sheffield then Guildford) for 4 decades. Last year I had my hair cut at the Chichester branch for the first time. Dawn was great but the receptionist was rude, abrasive, dismissive and made me feel very uncomfortable. I didn't leave a review at the time but having read the previous review left by another customer, I felt compelled to agree with her statement. I will not be returning to this salon until the receptionist is either replaced or she receives training in customer service.

Horrendous customer service, rude Manager( or said she was-****) - incompetent. I rang back, but phone rang out several times to cancel my appointment, but was ignored.
After being spoken too, in such a poor manner. When only trying to book an appointment. Took 20 mins to take my booking, then was given a bad attitude, insulted- when asked have you got the phone number now.
Such a shame as the actual hairdresser did a lovely cut, hence why have kept going.Thank you Dawn.
I’ve given this salon a few chances. A lot of the staff difficult- It’s a shame.
They have just lost my business.
For the amount of money T&G are charging ( high prices) this isn’t good enough, and isn’t the first time I’ve sadly received questionable service.

TONI&GUY Chichester (owner)
an hour ago
Hi Kate
I am very sorry you feel that way and definitely shocked you think my staff are rude!
All of the team are long standing members and always act in a professional manner, with care and compassion for all clients and each other.
All your up and coming appointments have been cancelled.
More than happy to talk if you would like to call me in the salon on Monday.
Many thanks
Jo

Excellent cut & service!⭐️

Sure they are expensive, sure they’ve got a good brand but £12.00 for conditioner !!!
Seriously .. Just lost all faith.

Dawn, Maisie, and I think Ji on reception.
They are so wonderful to me. I find it difficult to walk. They are truly wonderful
My hair always looks fabulous.
Please give them, a prize, or something.
Thank you so much. Liz

I’ve been to this hair dressers for many years and always have a good experience. Professional and friendly.

Excellent service as always. Highly qualified colour and precision cut. I’ve never had a bad experience

Enjoyable and successful experience

As always , very good colour and very good cut

Lovely staff and enjoyable experience.

Managed to get a last minute appointment which was great. Had Britney (?sp) who was really helpful and friendly and did a perfect job. Thanks loads!

I have been using Chichester Toni and guy for over 20 years. Hair always look great after a visit. It is a real treat, all staff really friendly and the complimentary head massage is soooo good.

Superb staff always ready to help; always smiling and cheerful and the hair treatments were excellent. Every detail thought of and the end result is fab! Thank you!

Liz took trouble to find out what sort of haircut I wanted, problems with my hair, the products I would like her to use. She did a lovely haircut and I was very pleased with the result. Thank you and I will definitely be back to see you again

Lisa and Dawn are amazing
Great colour as always and brilliant cut

Liz gave me a lovely haircut and head massage. I left the salon very happy with the results. Thank you

Massive thankyou to Maisie who fitted me in last minute and did her usual amazing job of doing my highlights. Fantastic results as always thankyou so much

Very professional

As always a fine experience

Fantastic colour and cut. Friendly helpful staff

Excellent cut and advice from Dawn to make the most of my curly hair. Thank you!

A fun, friendly yet professional atmosphere, with a haircut & style created with great finesse by Dawn: couldn't ask for more! Thank-you!

Lizz made me feel welcome and comfortable. Lovely cut and finish. Thank you

I am always pleased with the professional service I receive. I love my haircut and the extra attention to detail is appreciated.

I love having my hair done .love the shampooing and head massage .love my chat with Liz .and with Maisy when I have my colour .

Great experience with Lisa! Wonderful head massage and superb highlights!

Very good, lovely stylist

Very professional, very friendly and helpful.

Was delighted with the quality of the cut, more importantly as a hearing impaired person, staff were sensitive and helpful

Excellent

Brittanie is an amazing stylist and my hair aways looks fantastic. The salon and the whole team are welcoming, friendly and relaxed . Thank you I love coming to Toni & Guy

The whole team went out of their way to get me an appointment at short notice and Joe understood exactly what I wanted from my cut. I felt thoroughly listened to and heard and the end result is brilliant. So excited to have found you.

Great cut and service as usual - thank you

Staff very friendly. Rachel and Maisie who cut and colour my hair always ask If I would like anything different done to my hair each time. Always get a good cup of coffee and biscuit, nothing is too much trouble. . A lovely relaxing two hours.

Excellent and friendly service and the hair cut and styling was perfect been going there for over 20 years and will continue

Thank you to Lisa and Liz for my lovely highlights and cut.

Thank you to Lisa and Liz for my lovely highlights and cut.

Great haircut

Very nice cut & blow dry with Rachel.

Everyone,.. Receptionist, Colourist,Hair stylist & junior (Sasha) always so lovely & friendly & very professional. Keep it up everyone!

Very good indeed. Lizz seems to know intuitively what I want. It always looks good and j always have complimentary comments from my friends. Wouldn't mind if it was slightly cheaper!!

Always a good experience at toni & guy Chichester
Dawn does my hair how I like it everytime
I'm not having my hair highlighted until mask are no longer required

So pleased with my haircut from Britannie - she always cuts & styles my naturally curly hair exactly how I like it. I live in Yorkshire now so it was a treat to return to the Chichester salon.

Excellent service as ever from Rachel & the team. Thank you!

A great, relaxed atmosphere - and a very professional service. Dawn, my stylist, was brilliant and very engaging and attentive. Overall, a superb experience from start to finish: thank-you!

Always great service very relaxing Maisie and Britannia always know what is best for me leave feeling like a new woman

I’ve always enjoyed getting my hair cut but it’s a particular pleasure at Tony and Guy. Rachel always does a great job and really listens to what I want.

Always helpful and friendly staff.
Hair cut by Dawn and highlights by Lisa always very good.
Totally recommend

We were late to our appointment and yet we were made to feel comfortable and completely satisfied on all counts.
My daughters came for restyle haircuts and were thoroughly pampered.
They took great care of mum (me) too.
Will definitely be back and would recommend.

Great highlights by Lisa! Very subtle colours as always!