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TONI&GUY in Chichester

Part of the TONI & GUY Group on salonspy.

TONI&GUY Chichester

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Reviews Write A Review
4.76

97 reviews

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  • 5 stars (92)
  • 4 stars (1)
  • 3 stars
  • 2 stars (4)
  • 1 stars
Rude receptionist
1.6

I have been a client of Toni & Guy (Sheffield then Guildford) for 4 decades. Last year I had my hair cut at the Chichester branch for the first time. Dawn was great but the receptionist was rude, abrasive, dismissive and made me feel very uncomfortable. I didn't leave a review at the time but having read the previous review left by another customer, I felt compelled to agree with her statement. I will not be returning to this salon until the receptionist is either replaced or she receives training in customer service.

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Horrendous customer service, rude Manager( or said she was-****) - incompetent. I rang back, but phone rang out several times to cancel my appointment, but was ignored.
After being spoken too, in such a poor manner. When only trying to book an appointment. Took 20 mins to take my booking, then was given a bad attitude, insulted- when asked have you got the phone number now.
Such a shame as the actual hairdresser did a lovely cut, hence why have kept going.Thank you Dawn.
I’ve given this salon a few chances. A lot of the staff difficult- It’s a shame.
They have just lost my business.
For the amount of money T&G are charging ( high prices) this isn’t good enough, and isn’t the first time I’ve sadly received questionable service.

TONI&GUY Chichester (owner)
an hour ago
Hi Kate
I am very sorry you feel that way and definitely shocked you think my staff are rude!
All of the team are long standing members and always act in a professional manner, with care and compassion for all clients and each other.
All your up and coming appointments have been cancelled.
More than happy to talk if you would like to call me in the salon on Monday.
Many thanks
Jo

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Excellent cut & service!⭐️
5.0

Excellent cut & service!⭐️

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1.6

Sure they are expensive, sure they’ve got a good brand but £12.00 for conditioner !!!
Seriously .. Just lost all faith.

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5.0
Appointment verified by Zenoti

Dawn, Maisie, and I think Ji on reception.
They are so wonderful to me. I find it difficult to walk. They are truly wonderful
My hair always looks fabulous.
Please give them, a prize, or something.
Thank you so much. Liz

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5.0
Appointment verified by Zenoti

I’ve been to this hair dressers for many years and always have a good experience. Professional and friendly.

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Colour cut and finish
5.0
Appointment verified by Zenoti

Excellent service as always. Highly qualified colour and precision cut. I’ve never had a bad experience

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Good hair appointment
4.8
Appointment verified by Zenoti

Enjoyable and successful experience

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4.8
Appointment verified by Zenoti

As always , very good colour and very good cut

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5.0
Appointment verified by Zenoti

Lovely staff and enjoyable experience.

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4.4
Appointment verified by Zenoti

Managed to get a last minute appointment which was great. Had Britney (?sp) who was really helpful and friendly and did a perfect job. Thanks loads!

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5.0
Appointment verified by Zenoti

I have been using Chichester Toni and guy for over 20 years. Hair always look great after a visit. It is a real treat, all staff really friendly and the complimentary head massage is soooo good.

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Tip top hairdressing
5.0
Appointment verified by Zenoti

Superb staff always ready to help; always smiling and cheerful and the hair treatments were excellent. Every detail thought of and the end result is fab! Thank you!

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5.0
Appointment verified by Zenoti

Liz took trouble to find out what sort of haircut I wanted, problems with my hair, the products I would like her to use. She did a lovely haircut and I was very pleased with the result. Thank you and I will definitely be back to see you again

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Lisa and Dawn are amazing
Great colour as always and brilliant cut

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4.6
Appointment verified by Zenoti

Liz gave me a lovely haircut and head massage. I left the salon very happy with the results. Thank you

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5.0
Appointment verified by Zenoti

Massive thankyou to Maisie who fitted me in last minute and did her usual amazing job of doing my highlights. Fantastic results as always thankyou so much

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Haircut - Dawn - Chichester
4.8
Appointment verified by Zenoti

Very professional

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4.8
Appointment verified by Zenoti

As always a fine experience

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5.0
Appointment verified by Zenoti

Fantastic colour and cut. Friendly helpful staff

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5.0
Appointment verified by Zenoti

Excellent cut and advice from Dawn to make the most of my curly hair. Thank you!

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An experience beyond compare...
5.0
Appointment verified by Zenoti

A fun, friendly yet professional atmosphere, with a haircut & style created with great finesse by Dawn: couldn't ask for more! Thank-you!

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4.8
Appointment verified by Zenoti

Lizz made me feel welcome and comfortable. Lovely cut and finish. Thank you

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Always a great experience
5.0
Appointment verified by Zenoti

I am always pleased with the professional service I receive. I love my haircut and the extra attention to detail is appreciated.

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5.0
Appointment verified by Zenoti

I love having my hair done .love the shampooing and head massage .love my chat with Liz .and with Maisy when I have my colour .

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4.8
Appointment verified by Zenoti

Great experience with Lisa! Wonderful head massage and superb highlights!

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Shampoo, cut and hairdry
5.0
Appointment verified by Zenoti

Very good, lovely stylist

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4.8
Appointment verified by Zenoti

Very professional, very friendly and helpful.

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First time at Chichester branch
5.0
Appointment verified by Zenoti

Was delighted with the quality of the cut, more importantly as a hearing impaired person, staff were sensitive and helpful

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4.4
Appointment verified by Zenoti

Excellent

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Wonderful hair and service
5.0
Appointment verified by Zenoti

Brittanie is an amazing stylist and my hair aways looks fantastic. The salon and the whole team are welcoming, friendly and relaxed . Thank you I love coming to Toni & Guy

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Found My Dream Team Straight Off The Bat
5.0
Appointment verified by Zenoti

The whole team went out of their way to get me an appointment at short notice and Joe understood exactly what I wanted from my cut. I felt thoroughly listened to and heard and the end result is brilliant. So excited to have found you.

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Great cut and service as usual
5.0
Appointment verified by Zenoti

Great cut and service as usual - thank you

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5.0
Appointment verified by Zenoti

Staff very friendly. Rachel and Maisie who cut and colour my hair always ask If I would like anything different done to my hair each time. Always get a good cup of coffee and biscuit, nothing is too much trouble. . A lovely relaxing two hours.

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5.0
Appointment verified by Zenoti

Excellent and friendly service and the hair cut and styling was perfect been going there for over 20 years and will continue

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4.8
Appointment verified by Zenoti

Thank you to Lisa and Liz for my lovely highlights and cut.

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4.8
Appointment verified by Zenoti

Thank you to Lisa and Liz for my lovely highlights and cut.

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4.8
Appointment verified by Zenoti

Great haircut

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Great haircut
5.0
Appointment verified by Zenoti

Very nice cut & blow dry with Rachel.

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Always a great experience in the salon!
5.0
Appointment verified by Zenoti

Everyone,.. Receptionist, Colourist,Hair stylist & junior (Sasha) always so lovely & friendly & very professional. Keep it up everyone!

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5.0
Appointment verified by Zenoti

Very good indeed. Lizz seems to know intuitively what I want. It always looks good and j always have complimentary comments from my friends. Wouldn't mind if it was slightly cheaper!!

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Cut wash & blow dry
4.6

Always a good experience at toni & guy Chichester
Dawn does my hair how I like it everytime
I'm not having my hair highlighted until mask are no longer required

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Haircut for curly hair
4.6

So pleased with my haircut from Britannie - she always cuts & styles my naturally curly hair exactly how I like it. I live in Yorkshire now so it was a treat to return to the Chichester salon.

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5.0
Appointment verified by Zenoti

Excellent service as ever from Rachel & the team. Thank you!

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5.0
Appointment verified by Zenoti

A great, relaxed atmosphere - and a very professional service. Dawn, my stylist, was brilliant and very engaging and attentive. Overall, a superb experience from start to finish: thank-you!

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5.0
Appointment verified by Zenoti

Always great service very relaxing Maisie and Britannia always know what is best for me leave feeling like a new woman

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Best hairdressers in Chichester
5.0
Appointment verified by Zenoti

I’ve always enjoyed getting my hair cut but it’s a particular pleasure at Tony and Guy. Rachel always does a great job and really listens to what I want.

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Friendly Expertise!
4.8
Appointment verified by Zenoti

Always helpful and friendly staff.
Hair cut by Dawn and highlights by Lisa always very good.
Totally recommend

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Relaxing wonderful service and fantastic haircuts!
5.0
Appointment verified by Zenoti

We were late to our appointment and yet we were made to feel comfortable and completely satisfied on all counts.
My daughters came for restyle haircuts and were thoroughly pampered.
They took great care of mum (me) too.
Will definitely be back and would recommend.

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5.0
Appointment verified by Zenoti

Great highlights by Lisa! Very subtle colours as always!

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