We are an Aveda Concept hair salon & beauty spa catering for all genders. Here at Pure we don’t just provide services, we offer “experiences”; from complimentary rituals to the personal touch you receive from our experts, you can be assured of the utmost in guest satisfaction.
You can experience Aveda products in their entirety too. Aveda offer the most advanced, safe and naturally derived colour in the industry and a vast range of vegan, cruelty free hair and beauty products.
My appointment today was for a roots colour and finish. No cut. My appointment was at 1 30. I thought I'd be finished within 2 hours easily. I'd arranged to pick up my granddaughter from school.
As it was, I was kept waiting with my colour on for an hour, while my stylist was with another client having an elaborate French plait type hairstyle discussed, done and undone several times. Finally, the client had her hair tongued to finish off the hair not plaited.
By the time the stylist got back to me I was trying to contact family members to collect my granddaughter from school, I would not otherwise have been on my phone while having my hair done.
I was not even given an apology for the delay.
There was no one else available to assist her.
In my opinion a client requiring such a long consultation should have been given an additional appointment and should not have affected the normal clients.
Hi
Hi Kate
Thanks for your review, I really appreciate you taking the time to write this and for bringing it to my attention. I have tried to call you a couple of times and have left a voicemail to say that I agree totally and that I have spoken to Abi and she agrees too that she needs to try to have the confidence to be honest with guests looking to have more done to their hair than they are booked in for and explain politely that there is a set time allotted and she can't go over that. I hope to see you in the salon soon and we can chat face to face.
Kind regards
Angela
As always, a relaxing experience. Carron always listens to my requests and I feel comfortable knowing I will be happy with the final look. It’s lovely to feel so relaxed.
Thank you for taking the time to leave such wonderful feedback Angela. We’re thrilled to hear that you had a lovely experience & it’s fantastic to know that you feel comfortable and confident with the services at Pure Hair & Spa. Carron will be so pleased to hear your kind words...we will let her know! :) @purehairspauk, Four Oaks, Sutton Coldfield
The initial consultation was really helpful to discuss options of what I might want done. Abi was really friendly and made me feel fully at ease (my first time getting my hair dyed). Absolutely love the result of my haircut and highlights. Abi did an amazing job ❤️
Thank you for taking the time to leave such a lovely review Leanne, we're so pleased to hear that you had such a wonderful experience with Abi, we will let her know. We're delighted Abi was able to achieve the desired result and to hear you love the outcome and hope to see you again! :) @purehairspauk, Four Oaks, Sutton Coldfield
I visited Mushin on the recommendation of a friend who raved about him. He really listened, and gave me advice on style and the shape I should go for. He was easy to chat to and made me feel very relaxed. Overall it was a very enjoyable experience and I left feeling truely pampered.
Julie, thank you so much for taking the time to share your wonderful experience with Mushin,
he is an incredible stylist and we are so glad he was able to provide you with the guidance you required and a relaxing experience! We will pass on your lovely comments to him! Thank you (and your friend!) again for choosing Mush and look forward to welcoming you back! x @purehairspauk, Four Oaks, Sutton Coldfield.
First time and won’t be my last! I let Helen choose the highlight shades and a subtle change to my hairstyle was so needed. The whole experience was second to non. 2nd appointment for the new year has already been made x
Thank you so much for taking the time to share your experience with us Jane! We're thrilled to hear that your first visit was such a positive and enjoyable one. It's fantastic to know that you appreciated Helen's service & that her recommendations were spot on for you...we will pass on your lovely comments to her. Thank you again for choosing us & for your wonderful feedback and we look forward to seeing you in the New Year! x @purehairspauk, Four Oaks, Sutton Coldfield.
My first visit and what a lovely time. Helen was attentive, and Helen’s recommendations on both colour and cut were first class.
Thank you so much for taking the time to share your experience with us Jane! We're thrilled to hear that your first visit was such a positive and enjoyable one. It's fantastic to know that you appreciated Helen's service & that her recommendations were spot on for you...we will pass on your lovely comments to her. Thank you again for choosing us and for taking the time to leave such positivity x @purehairspauk, Four Oaks, Sutton Coldfield.
James is friendly and cuts my hair how I like it. He also styles it how I like it.
Thank you so much for your positive review Jane! We're delighted to hear that James provided you with a friendly and personalised experience and we will pass on your lovely comments to him. We all appreciate your feedback and thank you for such a lovely review. x @purehairspauk, Four Oaks, Sutton Coldfield
Thoroughly enjoyed the experience and welcomed the feedback from Rachel. This was the best reflexology session I've had. Rachel explained how she identifies certain findings after first explaining more about the reasoning behind the therapy
That's so lovely to hear Kim, Rachel is dedicated to ensuring her guests feel informed and comfortable throughout their sessions & we will pass on your lovely review to her. Your feedback is invaluable to all of us, and we're grateful for the opportunity to be a part of your wellness journey. Thank you so much for taking the time to share your positive experience x @purehairspauk, Four Oaks, Sutton Coldfield
Paula is always very helpful when I am trying to choose a colour and does a fabulous job
Always a pleasure Muriel! Thank you for taking the time to leave Paula such a lovely review - she always puts in that extra effort in and we will pass on your lovely words. We all appreciate your support and custom over the years! x 😊. @purehairspauk, Four Oaks, Sutton Coldfield
Lydia was absolutely lovely. The service provided was great and my feet look amazing after the luxury pedicure.
Thank you so much for taking the time to review your recent visit to our salon Darsho! We are delighted to hear that you had a wonderful experience with Lydia, we will let her know :)
We strive to create an enjoyable and relaxing atmosphere here, so we are really glad that you experienced this with us. x @purehairspauk, Four Oaks, Sutton Coldfield
Straightening treatment. Good results . And my highlights look fabulous now . Thank you Abi.
Thank you for your lovely feedback, we're so pleased you're happy with your hair treatment and we will pass on your kind comments to Abi. :) x @purehairspauk, Four Oaks, Sutton Coldfield
Excellent so gentle and professional
That's so lovely to hear India, thank you for leaving such positive feedback, we will let Lydia know!
We're thrilled to hear that your experience with Lydia was excellent. Thank you again for your kind words x @purehairspauk, Four Oaks, Sutton Coldfield
Angela stepped in last min for my cut and colour and I really appreciate it. Colour is amazing and honestly the best bouncy blow dry I’ve ever had! Thank you so much!
Thank you for taking the time to write such a lovely review Mandy, we will let Angela know :) We're so pleased Angela was able to fit you in and that you're pleased with the outcome!
We truly appreciate hearing your feedback and hope to see you again soon. @purehairspauk, Four Oaks, Sutton Coldfield
Excellent and friendly service. As it usually is! Have made my next appointment.
Thank you so much for your lovely review Val, we will pass it on to Mush :). Thank you for you loyalty too, we look forward to seeing you again soon! @purehairspauk, Four Oaks, Sutton Coldfield
Amanda and Helen were BOTH amazing I had a real birthday treat and felt thoroughly pampered throughout my treatments by them. Thank you.
That's so lovely to hear AK and thank YOU for leaving such a wonderful review, we will let Amanda & Helen know. We're so pleased you enjoyed your birthday treat and that you felt so pampered, we aim to please! :) @purehairspauk, Four Oaks, Sutton Coldfield
As always, James took great care with my hair cut. I am really pleased with it
Thank you for your lovely review Judy we will let James know! :) We are so pleased that you were happy with your hair cut. It's always great to hear feedback from our customers and we pride ourselves on providing a high quality of service. Thanks again @purehairspauk, Four Oaks, Sutton Coldfield
I was very happy with the service provided as usual. Very friendly and professional.
That's so lovely to hear Penny, thank you so much for your feedback, we truly appreciate your comments (and indeed your loyalty over the years!)...we will let Mush know & look forward to seeing you soon x :) @purehairspauk, Four Oaks, Sutton Coldfield
Excellent service from James. Lovely colour and cut. Offered plenty of tea/coffee. Very happy with style, thank you!
Thank you for your kind words and positive feedback Catherina - we're delighted to hear that you had an excellent experience with James and we will let him know! :) We appreciate your feedback about our tea and coffee offerings as well – it's the little things that make a difference, and we're pleased to hear that you felt well taken care of during your visit. @purehairspauk, Four Oaks, Sutton Coldfield
Paula was absolutely amazing with my LV lash uplift and tint. First time having it and she was wonderful - the results are incredible.
Thank you so much for your kind words and feedback Renu! We're thrilled to hear that you had a fantastic experience with Paula and we will pass on your lovely comments to her :) @purehairspauk, Four Oaks, Sutton Coldfield
I’ve had spray tans with Abi and Lydia, both girls are brilliant- so professional and I’ve been really pleased with the results every time. I have pre booked all my slots for the rest of the year. The salon is lovely and welcoming and Ild definitely recommend :-) x
Thank you so much for your wonderful feedback Kate! We're thrilled to hear that you've had great experiences with Abi and Lydia (we will let them know!) & that you're happy with the results of your spray tans. We truly appreciate your support and the fact that you've pre-booked all your slots for the rest of the year is such a compliment! :) X @purehairspauk, Four Oaks, Sutton Coldfield
James was a very polite and well mannered young man who did my hair and I have to say that I am very happy with it and I’m so glad that I listen to him with his advice on having a fringe he did me a beautiful curtain bang and I loved the farrah fawcett flick and bouncy curls I was so impressed that they also managed to squeeze me in at such sort notice too especially with it being a popular busy salon I even enjoyed a free tall glass of red wine and a free neck massage that nearly sent me to sleep as it was so relaxing my new hair dresser’s in the future from now on thank you so much appreciated from Tina Louise
Thank you so much for taking the time to leave such a lovely review Tina - we really appreciate your feedback & we will let James know! We're delighted that you love your new look & It's great to hear that you enjoyed our complimentary services too. Your comfort and relaxation are important to us, and we're glad you had a moment of tranquility during your visit. :)
We look forward to welcoming you back in the future, and James will be here to provide you with excellent service once again! @purehairspauk, Four Oaks, Sutton Coldfield
Wonderful care and service. Excellent colour and cut.
That's so lovely to hear Kirsty thank you so much for your lovely feedback! We're thrilled to hear that you had a wonderful experience with Mush & we will let him know :) @purehairspauk, Four Oaks, Sutton Coldfield
Doing my elderly mothers perm, Angela was caring, patient and supportive. My mum was so pleased with the outcome as she looked 10 year younger. Already booked the next appointment.
Kirsty thank you so much for your kind words. We are so pleased to hear that your mum had such a positive experience at the salon and loves the outcome of her perm.
We pride ourselves on our caring and patient approach, and it's heartwarming to know that your mum was happy with the results...we will let Angel know! :). Thank you again for your lovely review x
@purehairspauk Four Oaks, Sutton Coldfield
First time having a haircut here. I'm always a little apprehensive regarding the final length of my hair but Abi did a lovely job. She recommended different products and tools to try to help style my naturally wavy hair. I left the salon feeling happy and confident with the style.
Thank you so much for coming to Pure Hair & Spa and trusting us with your hair! We're delighted to hear that Abi provided you with a great haircut and helpful recommendations for styling your wavy hair. Thank you for such lovely feedback too, we will let Abi know! :) @purehairspa.co.uk Four Oaks, Sutton Coldfield
Had my nails done by Lydia. A very friendly atmosphere. Lydia took great care and was very gentle with removing and prepping my nails for another shellac application. My nails are quite thin and sensitive. Lydia quickly put me at ease with her professionalism and expertise. I will definitely continue going here. I would like to also add that all staff are very welcoming and friendly. My new favourite salon. Highly recommend this place!
Thank you so much June for taking the time to share your positive experience at our salon! We are thrilled to hear that you had a wonderful time with Lydia and that she provided you with excellent service. We will let Lydia know! :) Thank you again for choosing us, and we can't wait to welcome you back for your next visit! @purehairspauk, Four Oaks, Sutton Coldfield
Everyone at Pure is always wonderfully warm and accommodating, the treatments are carefully crafted and I love the oils that are used, all the therapists are very skilled. I had a massage yesterday from Nari and I was so impressed as it's the best I've ever had. She has a talent for adjusting to the client's needs and matching the treatment with your energy. She went above and beyond for my mum and I by taking time to make us comfortable, then understand our needs and address them through her treatment. I'm really glad I've come across Nari and I am looking forward to my next treatment with her.
Thank you so much for taking the time to share your wonderful massage experience Ana! We're so pleased to hear that Nari went above and beyond for you and your mum. We can't wait to welcome you both back & we will pass on your wonderful comments to Nari! :) @purehairspauk, Four Oaks, Sutton Coldfield
Pure rekaxation....lash tint and brow tint done perfectly too
Thank you for your lovely feedback Gail, we'll let Lydia know! :) x @purehairspauk, Four Oaks, Sutton Coldfield
Wonderful relaxing facial with a scalp & shoulder massage! Completely chilled & face feels amazing! Thanks!
That's so lovely to hear Julie, thank you for your feedback, we'll let Amanda know! :) x @purehairspauk, Four Oaks, Sutton Coldfield
Fantastic experience as always, truly pampered and loving my new colour. Thank you Abi x
Thank you so much for your lovely feedback Lisa, we'll let Abi know. We're so pleased you love your gorgeous new colour! :) x @purehairspauk, Four Oaks, Sutton Coldfield
Lovely intimate spa, very professional and relaxing service.
Thank you for such a lovely review C, we hope to welcome you back soon and we will pass on your wonderful comments to Paula. @purehairspauk, Four Oaks, Sutton Coldfield
Fabulous xx
As are you Josey! Thank you for your loyalty and love over the years! :) x @purehairspauk, Four Oaks, Sutton Coldfield
Thank you so much Mushin for making such a fabulous job of restyling my hair. It’s fabulous and has stayed looking great each day since it was done and through a lot of very inclement weather too. Loving the colour also.
Thank you
That's so lovely to know Jennie, we're so pleased you're happy with your new "do"! We will let Mushin know!
Thank you for the lovely feedback - we wish we could do something about the weather! :D x @purehairspauk, Four Oaks, Sutton Coldfield
Connie goes every 10 weeks to Abi
Her hair is so much better have regular treatment
Abi is fabulous
That's wonderful to hear, we're so pleased Connie is happy with her hair! Thank you for the lovely feedback too, we will let Abi know! x @purehairspauk, Four Oaks, Sutton Coldfield
Such young age so much talent and interest done really good job explaining the Trainee while doing her own client ……. Calm and steady ….. Abi going far in this career……. Thank u Abi for ur help Yesterday…… that’s why I love coming to this shop for the last 11 years I recommend so many off my friends to have their hair spa ect …….
Thank YOU Selena for your lovely feedback, loyalty and all the recommendations over the years! :). We will let Abi know too x @purehairspauk, Four Oaks, Sutton Coldfield
James was very kind, helpful and knowledgeable about organic hair colours. He had lots of ideas about what would suit my hair. I appreciated his advice, and will be visiting Pure for a treatment.
That's wonderful to hear Sandra, we will let James know and hope to see you in the salon again. Thank you for your feedback :) x @purehairspauk, Four Oaks, Sutton Coldfield
Helen really cuts my hair well as well as being a very friendly and nice person. I would recommend her
Thank you for such lovely feedback Molly, we will let Helen know. x @purehairspauk, Four Oaks, Sutton Coldfield
Very Happy ,Angela is first rate at solving my follow up query ,
Glad to be of assistance Joy, thank you for your positive feedback x @purehairspauk, Four Oaks, Sutton Coldfield
Fantastic colour and cut - looks smazing. Well done James.
That's lovely to hear Diane, we're so happy you like your hair! Thank you for your positive feedback, we will let James know x @purehairspauk, Four Oaks, Sutton Coldfield
I have been a few times now for a massage and have been very happy with the service we get there. I have recommended a few friends to visit them too.
That's so lovely to hear Anisha, we're so pleased you enjoy your time with us and a big thank you for the recommendations :) Thank you for your lovely feedback too x @purehairspauk, Four Oaks, Sutton Coldfield
Thanks Mushin - calm and collected after your lengthy drive! Delighted with my hair cut and promise not to take the scissors to my fringe! The relaxing scalp massage was a real bonus and much appreciated! Lia
That's good to hear Lia, thank you for the lovely feedback... and also stepping away from your scissors! :) We will let Mush know x @purehairspauk, Four Oaks, Sutton Coldfield
Excellent care & attention, Angela always does my hair beautifully and I always feel special when I leave! A great salon have been going there for many years and wouldn't change.
That's so lovely to hear Judith, thank you so much! And thank you for the lovely feedback; we'll let Angela know x
@purehairspauk, Four Oaks, Sutton Coldfield
stylist good…but not impressed this time with experience. Time taken was appalling, arrived at 1.45, left 4 hours later….didn’t feel service given deserved price. Not impressed with result, hair result…standard, I can do better..not what I expected
Hi Elizabeth
Thank you so much for taking the time to leave feedback, I would love the opportunity to speak to you in more detail about this. I have tried to call a few times, I will try try again but please feel free to call me at a time that suits you or email me with a suitable time to speak and I'll call you.
As usual, I’m really pleased with the excellent cut and finish today.
Thank you for your lovely feedback Val, we'll let Mush know :) @purehairspauk, Four Oaks, Sutton Coldfield
I always look forward to having my hair done and again I really enjoyed the experience.
Thank you for such lovely feedback! :) @purehairspauk, Four Oaks, Sutton Coldfield
I had hair root colouring correction, highlights, botanical therapy, haircut and blowdry & some short head massages in between. I loved the result. First hair salon I try in birmingham and wont go anywhere else.
That's so amazing to hear Shelia, we're so happy you enjoyed your experience with us and that you're happy with your hair too, we will let Abi know :)
@purehairspauk, Four Oaks, Sutton Coldfield
Excellent communication! Thank you to James & Abi
Thank you for your positive feedback Prof Ye Htun Oo, so pleased we were able to assist :) @purehairspauk, Four Oaks, Sutton Coldfield
Beautiful salon. Lovey calm treatment room , staff are excellent. Very friendly. High quality service. Would recommend
That's so lovely to hear Sue thank you for taking the time to leave us such lovely feedback. We're so pleased you enjoyed your experience with us & will let Lydia know :) @purehairspauk, Four Oaks, Sutton Coldfield
Excellent therapist, really relaxing treatments.
Thank you for your lovely feedback Sarah, we'll let Lydia know :) @purehairspauk, Four Oaks, Sutton Coldfield
Just had an amazing cut and colour done by the very talented Abi. Love going to this salon it such a relaxing experience with a mini massage at the start of the appointment and nice coffee!
Thank you for such a lovely review Diana, we're so pleased you enjoyed your experience with us & you're happy with your hair. We'll let Abi know x @purehairspauk, Sutton Coldfield
It’s always a real treat visiting Pure Hair & Spa. Great service, friendly staff and I love the Aveda products too.
That's so lovely to hear Julie, thank you so much and thank you for your lovely review x @purehairspauk, Sutton Coldfield
We are an Aveda Concept hair salon & beauty spa catering for all genders. Here at Pure we don’t just provide services, we offer “experiences”; from complimentary rituals to the personal touch you receive from our experts, you can be assured of the utmost in guest satisfaction.
You can experience Aveda products in their entirety too. Aveda offer the most advanced, safe and naturally derived colour in the industry and a vast range of vegan, cruelty free hair and beauty products.
