Response from Headmasters
Hi Aimee, I'm so sorry you and your sister didn't feel your best heading to the wedding. That is exactly the opposite of what we want to happen on a day that matters so much.
To reply to each of your points. You both booked big and bouncy blow dries with Daisy, who is a one-year-in-training apprentice stylist. These appointments run at £30 compared to £60 with a qualified senior stylist. When this service is booked online, the booking page explains to clients that an apprentice appointment will take longer and that the finish won't be quite as polished as a qualified stylist's. When it is booked over the phone, that explanation seems to have been missed. That is totally on us and I apologise that the apprentice-slot expectations were not set clearly for you at the point of booking.
The duration is part of that too. Daisy did spend over an hour with you. With an apprentice slot that is to be expected because she is still building her speed. On the brush catching, the spray use and the bumpy finish at the back, those are honest signs of an apprentice who is still learning her craft. Daisy really did give it her best. If none of that landed the way you'd hoped for your wedding, then we've missed the mark and that is something for us to work on with her. We do appreciate the feedback.
Your point on the price is fair too and something for us to think about. £30 should feel like clear value next to a £60 senior stylist slot. If it didn't on the day, that is something for us to consider moving forward.
If you'd like to come back for a complimentary blow dry, I'd happily book you and your sister back in with Daisy and Amy, our two apprentice stylists, to see if we can make the difference and help them perfect their work. You would both make excellent training models with a clear measure of where they may have improved. Please email me back or call the salon and ask for Jackie to book this in.
Thank you for taking the time to write your feedback, we cant improve without it.
Kind regards Keri
Salon Owner