Our Esher salon opened in November 2015 and continues to go from strength to strength. Our highly skilled team are always ready to give you the Academy Salons experience!
Our Esher salon opened in November 2015 and continues to go from strength to strength. Our highly skilled team are always ready to give you the Academy Salons experience!
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As always a lovely experience
Dear Susan,
We are so glad to hear that you had a lovely experience at our salon! Thank you for taking the time to leave us a kind review.
We are committed to providing top-notch services to all our clients, and we are happy to know that we have met your expectations. Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable.
Thanks again for choosing our salon, and we look forward to seeing you soon!
Best Wishes,
Salv
Excellent very happy
Dear Bea,
Thank you so much for taking the time to share such kind words about your recent visit to our salon.
We are delighted to hear that you were pleased with your experience and that you left feeling happy. Your positive feedback means a lot to our team and we truly appreciate it. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.
Thank you again for your support and we can't wait to see you again soon.
Best Wishes,
Salv
Amy is a very talented young woman, she has great eye for detail and fantastic scissor skills, my daughter feels amazing with her brand new hair style. Thank you.
Dear Lucy,
Thank you for your lovely review and for choosing to visit our salon.
We are thrilled to hear that you and your daughter had a positive experience with our stylist, Amy. We pride ourselves on our talented team and their attention to detail, so it is wonderful to know that this was reflected in your daughter's new hairstyle. We hope she feels confident and fabulous with her new look!
Thank you once again for your kind words. We look forward to welcoming you and your daughter back in the future.
Best Wishes,
Salv
I am loving my hair colour and the cut is just how I want it. Emma gives great advice and is always happy to explain everything to me. I walk away feeling relaxed and my hair looks so healthy with a great result.
Dear Becky,
Thank you for taking the time to leave such a lovely review!
We are thrilled to hear that you are loving your hair colour and cut done by Emma. One of our top priorities at Academy Salons is to ensure that our clients leave feeling happy and confident with their hair, and it sounds like Emma did just that for you. We will be sure to pass along your kind words to her.
We hope to see you back at Academy Salons Esher soon for your next appointment. Thank you again for choosing us!
Best Wishes,
Salv
The service from Amy was very good. The haircut and style turned out great and it was exactly what I asked for. I would definitely recommend her.
Dear Emma,
Thanks for sharing your kind words about your recent visit with Amy at Academy Salons Esher.
We're thrilled to hear that you were pleased with your haircut and style and that she delivered exactly what you requested. We appreciate your recommendation and hope to see you again soon!
Best Wishes,
Salv
Lovely root bleach.and toner! Crisp clean blonde. Thanks as always Emma x
Dear Natalie,
We are delighted to hear that you enjoyed your root bleach and toner with Emma. We are proud of our team's expertise in achieving that perfect crisp clean blonde look. We hope to see you again soon!
Best Wishes,
Salv
I have been coming to Katie for a couple of years now and she always delivers such a great service. She’s personable, caring and really wants to do a great job. I’ve always loved how Katie cuts and styles my hair and would highly recommend. She is also always giving me lots of tips to keep my hair in good condition and listens carefully to what I want. Thank you Katie!
Amy is absolutely amazing my girls 8yo and 7yo enjoyed their haircut throughout. I also had my hair coloured with Amy and the results are unbelievable
Dear Lilysue,
Thank you so much for taking the time to leave such a lovely review about your experience at our salon.
It is wonderful to hear that you were pleased with your blowdry and that Jess was able to provide you with a beautiful result. We are incredibly lucky to have her as a part of our team, and we will be sure to pass on your kind words to her.
We strive to provide a friendly and genuine atmosphere at our salon, and we are delighted that this was reflected in your visit. We truly appreciate your support and hope to see you again soon.
Best Wishes,
Salv
Emma’s made my hair look incredible so I’m ready for my sister in law’s Hen do trip!!! Thank you so much!!!!
Dear Chanel,
Thank you so much for taking the time to share your feedback with us.
We're delighted to hear that you had a great experience at our salon and that Emma did an amazing job with your hair. We're sure you'll look stunning for your sister in law's Hen do trip!
Our team at Academy Salons Esher always strives to provide top-notch services and we're glad to know that we were able to meet your expectations.
Thank you for choosing us and we cannot wait to see you again soon.
Best Wishes,
Salv
Used Emma for a cut and blow dry for my daughter. Emma was absolutely lovely and we are very happy with the cut and the finish.
Dear Rachael,
Thank you so much for leaving us a lovely review!
We are thrilled to hear that you and your daughter had a great experience with Emma. We strive to provide excellent service and it's always wonderful to hear when our clients are happy with their results.
We appreciate you taking the time to share your feedback with us and we hope to see you both back at our salon again soon!
Best Wishes,
Salv
She had so much knowledge and helped me how I could look after my hair. I felt so good after having the cut and blow dry.
Dear Jyotsna,
Thank you for taking the time to leave such a lovely review.
We're thrilled to hear that you had a positive experience at our salon and that our stylist was able to share some helpful tips for taking care of your hair.
We believe that great hair starts with education and we're glad our stylist was able to provide you with valuable knowledge. It's wonderful to hear that you felt good after your cut and blow dry. We strive to make our clients feel confident and beautiful after every visit.
Thank you again for your kind words and we look forward to seeing you again soon.
Best Wishes,
Salv
Always a pleasure - Emma is brilliant such great improvements to my scalp and my hair always looks great. And lovely to chat to. I always leave feeling great. Thank you!
Dear Louise,
Thank you so much for taking the time to leave us such a lovely review about your recent visit to our salon.
We are thrilled to hear that you had a great experience with our talented stylist, Emma. We take great pride in providing our clients with high-quality services and it brings us joy to know that we have made improvements to your scalp and hair. We are also glad that you enjoyed your conversation with Emma as we believe in creating a friendly and welcoming environment for all our customers.
We always strive to make our clients feel great and we are delighted to know that we have achieved that with you. We look forward to seeing you again soon and providing you with more amazing hair experiences.
Best Wishes,
Salv
Emma has V it cut hair several times and it always comes out looking great. She is friendly too
Dear Heidi,
Thank you so much for taking the time to leave us such a lovely review!
We are thrilled to hear that you have been consistently happy with your haircuts at our salon. It means a lot to us that you trust us with your hair and always leave feeling great.
Our team strives to provide excellent customer service, so it's wonderful to hear that Emma's friendly personality adds to your overall experience. We will be sure to pass along your kind words to her.
Thank you again for choosing our salon for your hair needs. We look forward to seeing you again soon.
Best Wishes,
Salv
Fantastic work colour brillant
Chloe always blow dry a and curls my hair lovely
Sp pleased
Dear Tracy,
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a fantastic experience with us at Academy Salons Esher. We are glad that Chloe was able to deliver brilliant color and gave you lovely blowouts and curls. Your satisfaction is our top priority, and we are pleased to have met your expectations.
Thank you again for your kind words and for choosing our salon. We look forward to seeing you again soon.
Best Wishes,
Salv
Great experience, loved my hair cut! Any is great, she also did my daughters hair last week and she had a great experience too 😊We have both booked back in for our next appts!
Dear Louise,
Thank you so much for taking the time to leave us such a lovely review!
We're thrilled to hear that you and your daughter both had a great experience at our salon and that you've already booked in for your next appointments with us. We will be sure to pass on your kind words to Any, who did an amazing job on your hair cut.
We can't wait to see you both again soon!
Best Wishes,
Salv
Isla cut my hair for the 3rd time today. I feel that she has a real understanding of my hair, my wants and expectations . She is brilliant very thorough
Dear Adrienne,
Thank you so much for taking the time to leave a review.
We're so glad to hear that Isla has consistently provided you with amazing haircuts. It's always our goal to make sure our clients feel comfortable and understood during their appointment.
We'll make sure to pass on your kind words to Isla. We appreciate your feedback and we look forward to seeing you again soon.
Best Wishes,
Salv
I honestly can’t recommend her enough. I was quite nervous because my hair is a mix of Afro and Caucasian textures, and finding someone who really understands how to colour it well isn’t easy. From the moment I arrived, she made me feel completely at ease.
She has given me the most beautiful hair colour I’ve ever had, and I couldn’t be happier with the result. Her skill, attention to detail, and passion for what she does really shine through. She exceeded every expectation I had.
Thank you so much for making me feel so confident and happy. I’m genuinely so grateful and will never go anywhere else. You’re absolutely amazing!
Dear Soryaia,
Thank you so much for taking the time to write this wonderful review. We are thrilled to hear that you had a positive experience at our salon. It's always our goal to make our clients feel comfortable and happy during their visit.
We are happy to hear that our stylist was able to understand and cater to your unique hair needs. We believe that every hair type is beautiful and deserves the best care and attention. It's truly satisfying to know that we were able to exceed your expectations and give you the hair color of your dreams.
Thank you for trusting us and for choosing us as your go-to salon. Your satisfaction is what motivates us to continue providing excellent service. We look forward to seeing you again soon.
Best Wishes,
Salv
Thank you katie was amazing and patient with my hair type i was scared of the colour results at first but once i styled it its amazingggg
Dear Maggie,
Thank you so much for taking the time to leave a review! We're thrilled to hear that you had a positive experience with Katie at our salon. We pride ourselves on having a team that is not only skilled, but also patient and attentive to our clients' needs and concerns.
We understand that trying out a new color can be nerve-wracking, but we're so glad that you love the results after styling it. We're here to make sure that all our clients leave feeling amazingggg (just like you did!).
Thank you again for choosing our salon, and we can't wait to have you back in our chair soon.
Best Wishes,
Salv
My hair looks and feels so beautiful! I love it so much, Emma is an absolute gem!!
Dear Chanel,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you love your beautiful hair and that Emma has done an amazing job. We will be sure to pass on your kind words to her.
We are glad to have exceeded your expectations and we cannot wait to have you back in our salon. Your satisfaction is our top priority and we are so grateful for your support.
Thank you once again for choosing to visit our salon. We look forward to seeing you again soon!
Best Wishes,
Salv
Very happy with my haircut & experience at your salon!
Dear i Greta,
Thank you so much for your kind review!
We're thrilled to hear that you had a positive experience at our salon and that you're happy with your haircut. It means a lot to us that you took the time to share your thoughts.
We hope to see you again soon and continue to exceed your expectations.
Thank you for choosing our salon and for your support.
Best Wishes,
Salv
I went to the salon after seeing an advert on Facebook for clients for the students to work on. I had Isla Wilson as my stylist, she was very polite and professional and worked with me to see what the best option for my hair, we went for a full head of highlights and root treatment as well.
Isla made me feel so comfortable and relaxed, explaining each step as she went. The end result was fantastic, I was so happy with the finished result. I would highly recommend anyone considering to be a model for a student to be brave and go have your hair done. Huge thank you to Isla for taking such good care and attention to detail
Dear Frankie,
Thank you for taking the time to leave us a review!
At Academy Salons Esher, we strive to provide the best service for our clients. We're so glad to hear that you had a positive experience with Isla as your stylist.
Our team takes great pride in making our clients feel comfortable and satisfied with their results. We appreciate your recommendation and are thrilled that you are happy with your full head of highlights and root treatment.
Isla truly has a talent for taking care of our clients and paying attention to detail.
Thank you for choosing us as your salon and we look forward to seeing you again soon!
Best Wishes,
Salv
I’ve been coming to Katie for a few years now, and I always leave loving my hair. I wouldn’t trust anyone else with my hair.
Dear Isabelle,
Thank you for taking the time to leave us such a lovely review!
We are thrilled to hear that you have been coming to our salon for a few years now and that you always leave loving your hair. It means a lot to us that you trust us with your hair and we are honored to be your go-to for all your hair needs.
We will be sure to share your kind words with Katie, she will be delighted to know that she has been making your hair dreams a reality! We look forward to seeing you again soon and giving you another fantastic experience.
Best Wishes,
Salv
Thank you for my gorgeous colour & cut! Isla your confidence and talent is growing & I love the result !
Dear Amie,
Thank you so much for leaving us such a lovely review!
We are thrilled to hear that you are happy with your color and cut. Isla is a talented stylist and we are so glad that her skills are shining through. We love making our clients feel confident and beautiful.
We look forward to seeing you again soon!
Best Wishes,
Salv
Super cut and blow dry as usual
Dear Susan,
Thank you so much for taking the time to leave us a review!
We're thrilled to hear that you had a super cut and blow dry with us at Academy Salons Esher. Our team always aims to provide top-notch services for our clients, and we're glad to know we met your expectations.
We appreciate your loyalty and hope to see you again soon for another great experience.
Best Wishes,
Salv
I absolutely LOVE my colour. Excellent service, friendly, professional & really listened to what I wanted. Highly recommend x
Dear Amy,
Thank you so much for your lovely review!
We are thrilled to hear that you absolutely love the colour you received from us. Our team takes great pride in providing excellent service and ensuring that all our clients' wants and needs are heard and met. It's wonderful to know that our efforts were appreciated.
We are grateful for your recommendation and look forward to welcoming you back to our salon in the future.
Best Wishes,
Salv
Emma made me feel like a princess!! My hair looks so beautiful as I wanted an up do & I feel absolutely gorgeous
Dear Chanel,
Thank you so much for your lovely review! We are delighted to hear that Emma helped you feel like a princess and that you love your beautiful updo. Your satisfaction is our top priority and we are thrilled to have achieved that for you.
We appreciate your support and look forward to welcoming you back to our salon in the future.
Best Wishes,
Salv
Chloe was kind, professional and I love my new cut! Highly recommend and will definitely be back. All the staff were welcoming and made me
Feel very well looked after.
Dear Amy,
We are thrilled to hear that you had a great experience at our salon.
Thank you for taking the time to share your positive review. It's wonderful to know that Chloe's service left such a positive impression and that you are happy with your new cut. We pride ourselves on our professional and welcoming team, and we are glad we made you feel well taken care of.
We look forward to welcoming you back again in the future.
Best Wishes,
Salv
Happy with hair cut n blow dry
Dear Christine,
Thank you for taking the time to leave us a review.
We are thrilled to hear that you were happy with your hair cut and blow dry at our salon. Our team takes great pride in ensuring our clients leave feeling satisfied and confident.
We appreciate your kind words and look forward to seeing you again soon. Thank you for choosing our salon and for being a valued customer.
Best Wishes,
Salv
Emma has always been amazing at understanding exactly the style I want, and most importantly, she delivers it perfectly every single time!
Dear Hetty,
Thank you so much for your lovely review!
We are thrilled to hear that Emma has consistently delivered the perfect style for you. We will be sure to pass on your kind words to her.
We always strive to understand our clients' preferences and deliver exceptional results, so it's great to know that Emma has done just that for you. We look forward to seeing you again soon for your next appointment at Academy Salons Esher.
Best Wishes,
Salv
Amy gave me an amazing hair cut, thank you 😊
Dear Ella,
Thank you for leaving us a lovely review! We are so glad to hear that you had an amazing haircut with Amy. We will make sure to pass along your kind words to her.
We are always striving to provide the best salon experience for our clients, and it sounds like Amy delivered just that for you. We hope to see you again soon for another fabulous hair appointment.
Best Wishes,
Salv
Sophie did an amazing job as usual. She always makes me feel comfortable and cares about the condition of my hair.
Dear Jasleen,
Thank you for taking the time to share your experience at our salon.
We are delighted to hear that Sophie did an amazing job, as she always strives to make our clients feel comfortable and ensures their hair is in great condition.
We appreciate your kind words and your continued support. It is customers like you that make our job so rewarding. We look forward to welcoming you back to our salon soon.
Best Wishes,
Salv
I felt very pampered and my hair looked healthier after the treatment a lively atmosphere! Emma was fabulous as always
Dear Nicky,
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you felt pampered and that your hair looked healthier after your treatment. At our salon, creating a lively atmosphere and making our clients feel fabulous is what we strive for. We will be sure to pass along your kind words to Emma, she will be thrilled.
Thank you again for choosing our salon and we can't wait to see you again soon!
Best Wishes,
Salv
I gave this place a go when moving to Esher without any expectation that I would continue coming here. I usually struggle to find a hairdresser who understands my curls, unless I go to a curly specialist.
I’m so pleased it was Emma who I met - she’s passionate about her profession, incredibly knowledgable and so thoughtful and kind. It was her continued desire to learn that had me understand that she’s different to other hairdressers I’ve met. She has helped transform the health of my hair since I first saw her 18 months ago!
I wouldn’t see anyone else now, what a superstar!
Dear Bee,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a positive experience at our salon and that you were able to find a hairdresser who understands your curls.
Emma is truly one of our shining stars and we are proud to have her as a part of our team. She is truly passionate about her profession and always goes above and beyond to ensure her clients are happy and satisfied. We are also happy to hear that she was able to transform the health of your hair over the past 18 months.
We look forward to seeing you again for your next appointment with Emma.
Best Wishes,
Salv
Isla did a fantastic job on Isla’s hair
Dear Isla,
Thank you so much for leaving us a review!
We are thrilled to hear that you were happy with your recent hair appointment with us. Isla takes great pride in her work and it is always wonderful to receive such positive feedback from our clients.
We hope to see you again soon for your next hair appointment. Don't hesitate to let us know if there is anything we can do to make your experience with us even better.
Best Wishes,
Salv
My hair looks and feel incredible after a beautiful blow dry by Emma & also had a k-scan done and am so impressed with my scalp health, looking forward to finding out what’s gone on in a couple of weeks when I have it done again!!
Dear Chanel,
Thank you for taking the time to leave us such a lovely review!
We are thrilled to hear that you had a great experience at our salon. Our team at Academy Salons Esher takes great pride in providing quality services and we are beyond happy that you left feeling fantastic after your blow dry from Emma.
We are also glad that you were impressed with the k-scan and we can't wait for you to come back in a few weeks to see the results! Our team is dedicated to helping you maintain a healthy scalp and we are excited to continue the journey with you.
Thank you again for your kind words and for choosing us to take care of your hair.
We look forward to seeing you soon!
Best Wishes,
Salv
Asked for a few low lites to blend with my colour . Within 30 seconds, Sarah knew the right colour and the end results are perfect with a beautiful blow dry to finish .
Dear Kim,
Thank you for taking the time to share your experience at our salon.
We are delighted to hear that you were satisfied with your hair transformation! Sarah is a talented and experienced stylist, and we are glad that she was able to give you the perfect low lites to blend with your colour. We pride ourselves on providing excellent service and we are so happy that you left our salon feeling beautiful and confident.
We hope to see you again soon for another fabulous experience.
Best Wishes,
Salv
Thank you Emma! I always feel I’ve had a real boost when I leave your Salon with a new hair cut or colour:) thank you again for a great cut and I love my new bangs!
Dear Annette,
Thank you so much for taking the time to share your experience at our salon with Emma!
We're glad to hear that you always leave our salon feeling refreshed and happy with your haircut and colour. We'll be sure to pass along your kind words to Emma and our team. We're pleased that you love your new bangs - they really suit you!
We appreciate your support and look forward to seeing you again soon.
Best Wishes,
Salv
Sarah is by far the best person I’ve ever had cut my hair. I have a straight bob that needs real precision, and she gets it perfect every time. My colour is always super shiny and natural looking. She’s also super friendly and kind.
Dear Claire,
Thank you so much for taking the time to leave such a lovely review for Sarah!
We are thrilled to hear that she is able to meet your hair cutting needs with such precision and skill. It's wonderful to know that you are always happy with the results and that Sarah's friendly personality adds to the overall experience. We will be sure to pass along your kind words to her.
Thank you again for choosing to visit our salon and for your continued support.
We can't wait to see you again soon!
Best Wishes,
Salv
So very happy with the cut and colour. Thank you so much.
Dear valued customer,
Thank you for taking the time to write a review. We are thrilled to hear that you are happy with your recent cut and colour. Our team takes great pride in their work and it means a lot to us to receive your positive feedback.
We hope this experience has made you feel pampered and rejuvenated. As always, we are here to help you achieve your desired look and we look forward to welcoming you back to the salon.
Thank you for choosing our salon to take care of your hair needs. See you soon!
Best Wishes,
Salv
Excellent
Dear valued customer,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience at our salon. Our team strives to provide the best service and we are happy to hear that we exceeded your expectations.
We appreciate your kind words and we hope to see you again soon.
Thank you for choosing our salon for your beauty needs.
Best Wishes,
Salv
Friendly and listens to what my wishes are.
Dear Christine,
Thank you so much for taking the time to leave a review for our salon.
It truly means a lot to us. We are thrilled that you found our team to be friendly and attentive to your wishes. We always strive to listen to our clients and make sure they leave happy and satisfied.
We cannot wait to have you back at our salon and continue providing you with exceptional service. If there is anything else that we can do for you, please do not hesitate to reach out.
We are always here to make your experience at our salon the best it can be.
Best Wishes,
Salv
Chloe is always delightfully lovely
Dear Manuela,
Thank you so much for taking the time to leave your kind words about our salon.
We are thrilled to hear that Chloe made your experience delightful and that she was lovely throughout your visit.
We pride ourselves on providing excellent service to all our clients and it's great to hear that we were successful in doing so for you.
Thank you for choosing our salon and we hope to see you again soon for another delightful experience!
Best Wishes,
Salv
We were really warmly welcomed at the salon and Emma was wonderful with my teenage daughter, giving her lots of advice and tips. Fab experience
Dear Louise,
Thank you so much for your kind words about your recent visit to our salon.
We are delighted to hear that you and your daughter were warmly welcomed and that Emma provided exceptional service by giving advice and tips.
We strive to provide a fabulous experience for all of our clients and we are happy to know that we achieved that during your visit. We will be sure to pass along your compliments to Emma and we hope to see you both again soon.
Best Wishes,
Salv
This was my first time at The Academy in Esher.
I had such a wonderful experience with Sophie and found her very helpful and kind. I’ve even booked another appointment with her for a colour..
Dear Miranda,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a wonderful experience at our salon with Sophie. We strive to provide helpful and kind service to all of our clients, and we're happy to hear that she met your expectations. We look forward to seeing you again for your next appointment!
Best Wishes,
Salv
My hair looks and feels incredible!!! I’m so in love with my new hair! It looks and feels so healthy
Dear Chanel,
Thank you so much for your wonderful feedback!
It warms our hearts to know that you are in love with your new hair and that it looks and feels incredibly healthy. It is always our goal to make our clients feel their best, and we are thrilled to hear that we have achieved that for you.
Thank you for choosing our salon and we look forward to providing you with exceptional services in the future.
Best Wishes,
Salv
Lovely cut and blow dry. Many thanks Sophie.
Dear Susan,
Thank you so much for taking the time to leave us a lovely review!
We're glad to hear that you enjoyed your cut and blow dry with Sophie. She's a valued member of our team and we will make sure to pass along your kind words to her. We hope to see you back at Academy Salons Esher soon!
Best Wishes,
Salv
As usual, a very successful, competent haircut with Sophie. She is very approachable and friendly. Highly recommend.
Dear Heather,
Thank you so much for taking the time to leave such a lovely review about your recent visit to our salon.
We're delighted to hear that you had a successful and competent haircut with Sophie. She truly is a talented stylist who always goes above and beyond for her clients.
We're also glad that you found Sophie to be approachable and friendly – we believe that creating a comfortable and welcoming atmosphere is key to providing a positive salon experience. Thank you for highly recommending us, it truly means a lot to our team.
We can't wait to have you back in the salon for your next appointment.
Best Wishes,
Salv
I was with Isla (apprentice) and booked in for a colour which came with a complementary cut and blow dry. Isla had just started colouring my hair when I got my colour on which meant I had to complete my appointment in the salon with no lights and they were hoping that the power was back on by the time I was ready for a blow dry (it wasn’t). I left with wet hair and although I have been offered to come back in to the Esher salon for a free blow dry this does not work for me as it would cost me £12 to come back via the train.
Yes I did get the colour as it needed but I left feeling incomplete.
Also the cost quoted was £47 when booking and I came out with a £79 fee with no explanation of what this included. So extremely unsatisfied and I’ll unlikely be back.
Isla herself was fab! It was the experience as a whole and how the others reacted to the power cut which has made me feel uncomfortable (shouting down the phone to the building manager and left in the dark about everything - even one of the hair dryers started smoking which is a hazard in itself).
Dear Hannah,
Thank you for taking the time to share your experience with us. We are sorry to hear that your recent visit to our salon was not up to your expectations.
We apologise for the inconvenience caused by the power cut during your appointment with our apprentice, Isla. We understand that this must have been frustrating for you and we regret not being able to provide you with a comfortable experience. We appreciate your understanding and patience during this unexpected situation.
We are glad to hear that you were happy with Isla's work and we would love to have the opportunity to make it up to you. We have taken your feedback into consideration and will work on improving our communication and handling of such situations in the future.
We thank you for bringing the discrepancy in the cost quoted to our attention. We will review our pricing and ensure that all charges are clearly explained to our clients.
We value your loyalty and we hope to have the chance to welcome you back to our salon soon. Please feel free to reach out to us if there is any other way we can assist you.
Best Wishes
Salv
I had my first appt today and had a lovely stylist who made me feel at ease and was really friendly. She took the time to ask me exactly what I wanted and gave me an amazing treatment on my hair, with a great scalp massage and blow dry. I’ve rebooked for a full head of hilites next week and bought 3 Keratase hair products as hair felt so lovely. All staff were extremely friendly, chatty and it felt a lovely atmosphere in salon. I’m looking forward to my appointment next week !
Dear Dawn,
Thank you so much for taking the time to leave such a wonderful review about your recent visit to our salon.
We are pleased to hear that you had a lovely experience and that our stylist was able to make you feel at ease and give you the exact treatment you wanted.
It's great to know that you enjoyed our scalp massage and blow dry, and we're happy to hear that you've rebooked for a full head of hilites next week. We love when our clients leave our salon feeling confident and satisfied.
We're also glad that you purchased some Kérastase hair products - they are definitely a game-changer for maintaining beautiful hair! Our team strives to create a warm and friendly atmosphere for all our clients, and we're thrilled that you felt that during your visit.
We can't wait to see you again next week and provide you with another amazing experience.
Best Wishes,
Salv
Fantastic service. Maintained detailed dialogue at every stage of the appointment, explaining what she was doing and why.
Took the time to listen to what I wanted and kept to my very specific requirements perfectly, resulting in giving me the exact haircut/ styling that I wanted
Re-Booked already!
Dear Daniel,
Thank you so much for taking the time to leave us a review.
We are delighted to hear that you had a fantastic experience at our salon and that our team member maintained detailed dialogue with you throughout your appointment. We always strive to provide excellent service and it sounds like we were able to meet your very specific requirements perfectly. We are glad that you left with the exact haircut and styling that you wanted.
It means a lot to us that you have already re-booked with us and we look forward to seeing you again soon.
Best Wishes,
Salv
Our Esher salon opened in November 2015 and continues to go from strength to strength. Our highly skilled team are always ready to give you the Academy Salons experience!