Academy Salons Cobham

I had often walked past the salon on the way back from the barbers thinking to myself "why on earth did I not go in there" However on this occasion 12,04,16 I did just that.
What a superior experience not at all what I'm used too but I would most certainly go back. I look and feel a million dollars.
The staff are wonderfully accommodating and smiley , what I always thought could be a rather intimidating situation what with being surrounded by beautifully glamorous people was simple irradiated by there hospitality and warmth.
Thanks x

My 13 year old daughter had her haircut by Katie. Her hair looked absolutely beautiful! It was shiny and healthy looking again! Katie took the time to listen to my daughter's concerns and introduced her to a sulphur free shampoo. I have a happy teenager!

It was a lovely experience. They cut my hair with lot of care

First time in Academy, Cobham but a client in another branch. As I live locally decided to have a wash and blow-dry for Easter in the Cobham branch. Staff all friendly as was John who did my hair.

The results were fine, husband didn't like it but i asked for something different.

Unhappy with: although when asked what shampoo I used, one of theirs and the same product was then used, fine. Why was I then presented with a bottle of shampoo and conditioner when I sat down to have my hair dried - add on sales!

At 49 pounds for a wash and blowdry, ouch!!

Brilliant, the hairdresser was really helpful in deciding the new style I would get and she did a fab job. I was nervous that the style wouldn't suit me but she did a wonderful job.

Had such a lovely experience at The Acadamy today in Cobham with Meryl! By far the best cut and colour I've ever had! All such a lovely team! I have finally found a salon I LOVE!

Very good and thorough.

Beau cut my hair today for the first time. I am very happy. Good service too including the hair wash. Thanks!

My daughter and I went to Academy for a trim and blow dry and had a lovely and relaxing time. Kelly our stylist was warm and friendly and we both felt welcomed and looked after. We also had excellent hair cuts and I was impressed by a fresh cup of coffee!

Turned up on the off chance there was a space (I know why there was now) no mention of the price at this stage, lovely haircut by a lovely person, no problems there! But at the till men's haircut and pot of gel - £75!!! I was expecting £50 tops, I felt like I had been robbed.

Meryl is not only an extremely talented stylist but a very sympathetic one too. I love my new style- thank you Meryl.

As always Anjelica today has once again worked her magic on me. I find her to be an incredible individual who can totally relate to her clients. She truly cares about her clients and her work. She is always imaculate in her presentation and her treatments received are very professional. Academy are truly blessed to have her working for you. I do however feel Academy is somewhat overpriced and therefore will not encourage a varied clientele. Furthermore as a beauty client I question the beauty salons atmosphere because at times it is not currently a comfortable atmosphere to receive treatments in. Maybe management would like to address this moving forwards?

Great cut, fab service, gorgeous colour - what more could one want? Thank you!

Brilliant . Really like my hair cut . Very satisfied

Holly was very professional , pleasant , friendly service .
Good standard of hygiene . Would recommend to friends .
J.Michels

Hannah has looked after me for a few years. She is the ultimate professional coupled with the best personality and I love my six weekly visits. My hair has never looked so good. She is a credit to The Academy family!

It was my first visit to your salon
I was very pleased with result and have 're booked

Very happy with my haircut

I booked an appointment for my elderly mother to have a blow dry and set. She's very frail and not confident outside the house - it was a real coup just to get her there to have her hair done as my treat. All the staff were friendly & caring, Kelly who did her hair was on time, very relaxed, made Mum feel relaxed too and so was able to explain better what she wanted. Mum was thrilled with the result. We'd definitely recommend the salon and Kelly. She listened to what Mum asked for and was easy to chat to. Overall a lovely experience.

Absolutely love going to academy salons...always get what i want done and this time my stylist Kelly was able to fit an extra request for my hair...all within her allocated time... shes a superstar!! And so is Meryl and Tallah for helping her out. Thankyou!

Thank you so much! Best hair service I've had in years! Kelly really understood what I wanted and cared about achieving it! After a bad experience from Hersham this really made up for it! I feel pampered and proud to show off my hair! Fab! I will be booking in again with Kelly!

Had a wonderful cut as usual by meryl very nice atmosphere in salon always offered cup of tea as well will continue to come in for cuts but find the colouring quite expensive to have done.

Very good

Very happy with John, cut and colour.
However the price is forever going up!

Walking past the salon this morning, new to cobham, wandered in on the off chance they had a space over the next few days to get my nails in shop shape for 2016... Spoke to 3 people on arrival, all super. Just by chance, they had a cancellation. Waited only 10 mins then I was in the chair in no time. Nails look lovely, feel ready for the new year. Friendly staff who will bend over backwards. Thank you for squeezing me in and I'll definitely be back soon.

I booked my appointment with Kelly few weeks ago as I think she's great and I've been her customer since Hersham.
All was fine till the moment of paying when I'm informed Kelly has been promoted, she deserves it, and the price has gone up from £20 to £60.
I'm hurt they were so sneaky they waited until paying to let me know, as, as the treatment was finished, could not refuse.
I don't like this kind of disregard for the customer and I don't think I'll ever be back.
I have voiced my views on social media.

Was looking forward to 3 hrs of pampering pre Xmas. Having been greeted by my hair techinian she asked whether I had had the skin test. I said 'no', the receptionist had said she would call me back if I had needed to do a test, my answer was met with immense disapproval. I was made to feel like I had done something truly wrong. I said I didn't mind signing a disclaimer after all I have had my hair hi lighted for 18 years. This suggestion was met again with severe diapproval and I was told the toner could kill me and my hair stylist couldn't have this on her conscious. I understand it's salon policy and Holly was just doing her job. But the way it was dealt with was made to feel like my fault, a £20 off voucher was little compensation for how rubbish I felt sitting there like a naughty school child. Would recommend some customer service training on how to overcome objections or deal with difficult situations. My hair incidentally looks great...! Regards, Lucy

I booked my appointment with Kelly as usual. Every time I've been there, I followed her from Hersham, the price has been the same, less that £20,
Imagine my surprise when, at the payment moment, they have told me I have to pay £59 as that's the new price because Kelly has been promoted.
I was so shocked I paid but I'm not coming back ever again and I'll tell people in the social media about the awful customer service.
A disgrace!

Great cut but for just a trim it was very overpriced at £57!!

Had a great manicure-pedicure today. Great service and very relaxing!

Thank you Meryl, ones again! Perfect !

Excellent service and relaxed atmosphere!
Will come again.

Fab colour, cut and blow dry - as always!

I walked in with a stiff painful neck which had been giving me trouble for weeks as well as referred headaches, and I walked out feeling like I had been completely fixed. The relief is incredible. Angelica listened carefully to what the problem was and knew just which muscles to work on to remove the tension which had built up to such an uncomfortable level.The pressure was firm enough to really work but never painful. It was also really relaxing. Really recommend Angelica. Also very good value compared to what some salons charge.

I am always a bit wary trying a new hairdressers but Academy made me very welcome. The whole experience was 1st Class from the Lily who washed my hair to Lisa who did the blow dry and styling. I left feeling very happy and will definitely be going back - thank you :)

Love my new colour - thank you academy cobham!

Very welcoming, friendly and good hairstyle

Always happy with Leeanne's attention to her clients and love that during e.g. the pampering sessions one can simply slumber and be calm. No need for chats just pure relaxation. She allows you the space to be in the moment or the option to engage if you wish.

Had my hair coloured by Caroline and then cut by John. I went in not sure they could actually do what I wanted today but Caroline did a magnificent job with the colour and finally got it back to where I wanted it but wasn't sure it could be done! And John has given me a beautiful cut as always and really livened up my hair with the blow dry - it never looks this volumised! It is rather expensive and feel it could be a little lower (my sister in law pays less for Leo Bancroft) but my hair looks great. Thanks to all at Academy, a wonderful team.

John listened to what I had to say & cut my hair accordingly - for a first cut it was great, now we just need to 'tweak' it. My hair is very strong & next time I'll ask John to texture heavily through it. ????

Really nice visit to the salon, Lauren was lovely, I shall be returning again.

The service is amazing the staff are vert happy to serve you and always smiling

The service was amazing and the staff are all very happy to talk to you

Caroline is talented and creative, and always does my hair well.
I have always despaired of my weak nails. But Holly cares for them in such a way that I am no longer hiding my hands.
Thank you.

I had a manicure on Thursday. My appointment with Holly was on time. I loved the result and the experience was peaceful and enjoyable. Holly was competent and charming

It was my first experience with Academy salon. Meryl did my hair and for the first time of all the times I went to a salon I got exactly what I wanted. Great atmosphere and great service. I love my new look and feel much more confident now. Thank you Meryl!

I had a back massage and a facial.. Very good and very relaxing... The only hard thing was to styawake, I nearly drifted off a few times...
Thank you Leanne, I really enjoyed it.
Minu

Efficient, friendly and professional.

Very good cut and hairdresser very interested in creating best look for me, none of your "are you going on holiday" only interest is giving you a style which suits you and your happy with, I will go back.

Have been using Academy Cobham since I moved to Cobham from London 4 years ago. Tried a couple of other salons too but found Academy to be the best. Nice staff, knowledgable. Do a great job of colour & cut. Good service & refreshments offered