The Gentle Touch

30 Crown Street, Ipswich, Suffolk, IP1 3LD

About us

This salon, with its Japanese influence, has been created with a holistic approach in mind.

From a simple leg wax to an E’Spa Aromatherapy Total Body Care, “The Gentle Touch” is the salon to bring the luxury and relaxation of a Health Spa into what can sometimes be a very stressful life.

Read more...

Opening hours

Monday 10:00 - 16:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 16:00
Thursday 08:30 - 13:00
Friday 10:00 - 19:00
Saturday 09:00 - 15:00
Sunday Closed

Reviews

4.98
122 verified reviews
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Value
Result
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Atmosphere
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Waxing first timer

Glenn Woodhill
30th Sep 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Very professional service and was made to feel totally comfortable.

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Response from The Gentle Touch

Thank you, Glenn! It was lovely to meet you and I'm so glad you felt comfortable.

Wednesday treatement

Jane Cook
28th Sep 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

As always a lovely relaxing experience done with care in a spotless treatement room. Thank you Kay

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Response from The Gentle Touch

Thank you Jane! Always a pleasure to see you at The Gentle Touch.

Treatment at gentle touch

Chris
15th Sep 2022
5.0

Lovely atmosphere, very clean.
Brilliant in all respects.
Kay caring, friendly, knowledgeable

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Response from The Gentle Touch

Thank you Chris! Always lovely to see you at The Gentle Touch.

Mens waxing

Steve
13th Sep 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

I have been visiting Kay for many years now for waxing. She is very professional and pleasant and the service is excellent. I hope to be visiting for many more years.

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Response from The Gentle Touch

Thank you, Steve, for your kind words. It's always lovely to see you in the salon and I look forward to seeing you again.

Waxing

Anonymous
7th Sep 2022
5.0

Excellent treatment in a spotless environment with friendly and professional staff

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Response from The Gentle Touch

Thank you very much for your kind review.

Perfect waxing

Caz
6th Sep 2022
Stylist: Kay
5.0

A pleasure as always and perfect results thank you.

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Response from The Gentle Touch

Thank you Caz! Always a pleasure to see you too!

Perfect pedicure

Sacha Walker
9th Aug 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay really does have the gentle touch. My toes are incredibly sensitive and so usually pedicures are an endurance Not with Kay. She’s absolutely brilliant and I relaxed totally. The finish is perfect and I’m so happy. Kay’s been doing my manicures for a while and this was the first time we’d done my toes. I’ll definitely be returning to Kay for this too now. Highly recommend

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Response from The Gentle Touch

Thank you for your lovely review Sacha. It's always lovely to see you in the salon and I'm so pleased you felt relaxed during your pedicure.

Fabulous back massage

Sally Roberts
26th Jul 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Another very lovely back massage, I love Restful Lavender!

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Response from The Gentle Touch

Thank you Sally! So pleased you thought your back massage was fabulous! Always lovely to see you.

A beautiful young woman

Deanne Williams
9th Jul 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Away the best lovely care woman thx you so much for make me feel possible inside xxxx

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Response from The Gentle Touch

Thank you Deanne...always lovely to see you at the salon.

Pedicure

Christine Coulson
6th Jul 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Brilliant as usual, thank you

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Response from The Gentle Touch

Thank you Christine! Always a pleasure to see you in the salon.

Calm, friendly, great!

Jo McKenzie
2nd Jul 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Always a pleasure to see Kay. She is so good at what she does and creates a warm and friendly atmosphere. She is quietly brilliant at what she does. Highly recommend her.

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Response from The Gentle Touch

Thank you Jo! Always lovely to see you too and I’m pleased you find a calm and friendly atmosphere when you come to The Gentle Touch.

My first Intimate Waxing Experience.

Wayne Cameron
25th Jun 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay was very professional and made me feel at ease on what was going on throughout the treatment. Very experienced and done a top notch job from start to finish. My first time there and will not be my last. 5 star service. Would highly recommend this lady to everyone.

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Response from The Gentle Touch

Thank you Wayne! It was lovely to meet you and I’m so pleased you we’re happy with your waxing.

First of many visits!

Paul Giddings
22nd Jun 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay is absolutely lovely and she was friendly and did a great job. My first visit there and will def recommend her to everyone. 5 stars.

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Response from The Gentle Touch

Thank you Paul. It was lovely to meet you and I look forward to seeing you again in the salon in the future.

Manicure

Carol Scott
21st Jun 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

I had a most enjoyable luxury manicure with Kay. She was professional, informative and very personable. I would highly recommend her services.

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Response from The Gentle Touch

Thank you Carol. Lovely to meet you and I'm so pleased you enjoyed your manicure. I look forward to seeing you at your next appointment.

Fabulous back massage

Sally Roberts
14th Jun 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Another very lovely back massage thank you!

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Response from The Gentle Touch

Thank you Sally! So pleased you enjoyed your back massage. Always lovely to see you.

Body tension.

Daniel Pink Star
8th Jun 2022
Stylist: Kay
5.0

I really like Kay, she is cool and I can be myself around her. She comes across really gentle. Out of all the massages I've had, I'd say she is probably the best. The only thing that lets her Salon down, is it's very tight for lack of space and hope in the future, Kay will get the massage parlour, beauty treatment room she's always dreamed of. I recommend Kay to any one who wants to have treatment with her.

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Response from The Gentle Touch

Thank you for your review Daniel. I'm very pleased you enjoyed your massage.

Amazing service

Sacha Walker
4th Jun 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay is wonderful at what she does and incredibly kind too. I love visiting her salon.

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Response from The Gentle Touch

Thank you Sacha…always lovely to see you at the salon!

Great service

Anonymous
23rd May 2022
5.0

Another enjoyable visit to the salon

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Response from The Gentle Touch

Thank you for your kind review. It makes me very happy that you enjoy your visits to the salon.

Happy customer

Anonymous
10th May 2022
5.0

Perfect service as usual

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Response from The Gentle Touch

Thank you! So pleased to have happy customers!

Amazing!

Jennifer Howard-Dobson
22nd Apr 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay has magic hands! I nearly fall asleep every time with relaxation - highly recommended!

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Response from The Gentle Touch

Thank you Jennifer! Always lovely to see you and I'm so pleased you found your facial so relaxing.

Espa Facial

Victoria Terson
20th Apr 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay provides a wonderful facial, it’s so relaxing and my skin always feels lovely and soft afterwards.
The facial includes a shoulder and head massage too, so really helps to de stress you as well.
I would highly recommend Kay, she’s excellent at what she does.

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Response from The Gentle Touch

Thank you Victoria! Always a pleasure to see you and I'm so pleased you find your ESPA facial beneficial to your skin as well as a relaxing experience.

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Anonymous
6th Apr 2022
5.0

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Response from The Gentle Touch

Thank you for your kind review.

Consultation

David Goodsell
5th Apr 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay was superb. She gave Me some invaluable tips on Skin Care and I look forward to seeing Her very much for a Facial Treatment.

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Response from The Gentle Touch

Thank you David. It was lovely to meet you and I'm so pleases you found the consultation informative. I look forward to seeing you again soon.

Expert back and chest wax

Michael
2nd Apr 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

I have my back and chest waxed by Kay before holidays - Kay is very professional and I have high confidence in the salons cleanliness and Kay’s expertise. I would highly recommend Gentle Touch

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Response from The Gentle Touch

Thank you Michael for your kind words. Always a pleasure to see you for your back and chest wax.

Body issues.

Daniel Pink
8th Mar 2022
Stylist: Kay
4.5
Appointment verified by Premier Software

Kay is a wonderful woman. Straight away she made me feel confident. Without being scared or nervous, she helped me overcome it. I've never met a woman like her before and for the first time in my life, felt it was okay to be to be a human without anyone judging me. Kay makes you feel really at home and is a great woman to work with. I hope in years to come, we will develop a good working relationship between client and beautician. Her Parlour is really relaxing and she makes me feel feel right at home.

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Response from The Gentle Touch

Thank you for your kind words and lovely review. I’m glad you felt comfortable and at ease at the salon.

Facial

Anonymous
4th Mar 2022
5.0

Wonderful facial as always.

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Response from The Gentle Touch

Thank you! I'm so pleased you enjoyed your facial.

Professional and friendly

Jimmy Hammad
25th Feb 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Great service, efficient and welcoming.

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Response from The Gentle Touch

Thank you Jimmy. It was lovely to meet you and I look forward to welcoming you back to the salon again.

A beautiful young woman

Deanne Williams
21st Feb 2022
Stylist: Kay
5.0

What a wonderful heart of gold woman

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A beautiful young woman

Deanne Williams
21st Feb 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Beautiful heart of gold

Service
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A beautiful young woman

Deanne Williams
21st Feb 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Surely a HeartGold

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Response from The Gentle Touch

Thank you, you're very kind.

Never ever…

Liz Macpherson
13th Feb 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Never, ever, does Kay fail to make you feel spoiled and pampered after a treatment.

I absolutely love going to Kay’s. You walk in and the layout and products are so professionally presented, the smell of the oils is calming and refreshing at the same time, all before you’ve even had your treatment.

Then it’s pamper time.

Kay is confident as she works, thus reassuring - I’ve been to others who are not so self-assured in what they’re doing. She’s quick and does an incredible job. You always leave that place feeling amazing.

Thank you again Kay for such quality treatment, given with the highest of standards and care.

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Response from The Gentle Touch

Thank you so much Liz for your wonderful review and kind words. I love my job and am so happy that comes through when you’re at the salon.

Friday's treatments

Anonymous
8th Feb 2022
5.0

As always a lovely relaxing time with Kay, with high standards as always

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Response from The Gentle Touch

Thank you! So happy that you find your treatments relaxing.

Excellent, as always

Leigh Palmer
7th Feb 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay is friendly and professional and I always feel comfortable receiving treatments from her. I could feel myself nodding off during my treatments (back, neck & shoulder massage, and rehydrator facial) because I was so relaxed. I highly recommend Kay and the ESPA products and treatments.

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Response from The Gentle Touch

Thank you Leigh! I'm so pleased you enjoyed your massage and facial. Always a pleasure to see you.

Eyebrows

Irene Patterson
26th Jan 2022
5.0
Appointment verified by Premier Software

Very pleased with Kay’s eyebrow waxing. Very hygienic. Very friendly. Relaxing as I know she’ll do an excellent job.

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Response from The Gentle Touch

Thank you Irene. Always a pleasure to do your eyebrows.

Friendly and expert

Brenda Cavanagh
23rd Jan 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Warm, welcoming environment. Made to feel at ease. Clean and comfortable. Kay is experienced and I have been a client for years, and I know I can rely on her.

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Response from The Gentle Touch

Thank you Brenda! It’s always a pleasure to see you at the salon.

She the best woman every

Deanne Williams
10th Jan 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Simply the best woman ever 5 Star ?

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Response from The Gentle Touch

Thank you Deanne for your very kind words.

A Maz Zing !

Nigel Venables
7th Jan 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

I had an ESPA facial at the end of my working week and I have never felt so relaxed and fully unwound.
Guy’s, try it if you haven’t had one before, it beats my regular back, neck & shoulder massage ! (Which is really great anyway!)
Couldn’t recommend Kay more highly

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Response from The Gentle Touch

Thank you Nigel! I'm so pleased you enjoy your facials so much!

5* Plus Treatments as always

Sarah Cook
6th Jan 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Excellent service , treatment and left as always feeling a million times better x

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Response from The Gentle Touch

Thank you Sarah! Always a pleasure to see you and make you feel so good.

Facial

Penny Wayne
5th Jan 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Brilliant relaxing facial as always.

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Facial

Penny Wayne
5th Jan 2022
Stylist: Kay
5.0
Appointment verified by Premier Software

Brilliant relaxing facial as always.

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Response from The Gentle Touch

Thank you Penny. So pleased you enjoy your regular facial at the salon.

Regular Grooming

John Whitwood
21st Dec 2021
Stylist: Kay
5.0
Appointment verified by Premier Software

Just back from my regular 6 week visit to Kay’s House Of Pain ?‍? - excellent service as usual with lots of lively debate.

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Response from The Gentle Touch

Thanks John! Lovely to see you as always....even if you are still a wimp after all these years! :-D

Perfect service

Nigel johnson
20th Dec 2021
5.0

Excellent as always

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Great service as always

Steve B
12th Dec 2021
Stylist: Kay
5.0
Appointment verified by Premier Software

I've been visiting Kay for many years now and am always happy with the professional service she provides. The salon itself is always clean. I hope to be visiting for many more years. I have no complaints whatsoever about this lovely salon.

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Response from The Gentle Touch

Thank you for your lovely review Steve. Always a pleasure to see you!

Thoroughly Enjoyed the Thoroughness

Sophia Partlow
2nd Dec 2021
Stylist: Kay
5.0
Appointment verified by Premier Software

I truly appreciate how much coverage Kay was able to manage during my electrolysis treatment. I felt comfortable the entire time, as well. I'm very much looking forward to returning soon!

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Response from The Gentle Touch

Thank you Sophia. It was a pleasure to do your electrolysis.

Relaxing, personable and professional

Fraser Burton
30th Nov 2021
Stylist: Kay
5.0
Appointment verified by Premier Software

Kay has been taking care of my and my girlfriends waxing since 2019, the salon is always impeccable, Kay is such a lovely lady and always ensures a clean finish with as little pain as possible,

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Response from The Gentle Touch

Thank you Fraser for your kind comments. It's always a pleasure to see you and your girlfriend at the salon for your waxing.

Back and shoulder massage

Anonymous
22nd Nov 2021
5.0

Kay set the scene beautifully with music and a wonderful aroma. The massage was great, deep enough to work out some tricky knots and experienced enough to find some hidden problems and work on them.
I would thoroughly recommend this treatment by Kay.

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Response from The Gentle Touch

Thank you for your review and I'm so pleased you enjoyed your back and shoulder massage.

Fantastic

Lisa Magor
20th Nov 2021
Stylist: Kay
5.0
Appointment verified by Premier Software

I visit this salon regularly for my massage. I was experiencing anxiety and Kay tailored my treatment to help with this. It really did the trick and helped enormously.

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Response from The Gentle Touch

Thank you Lisa! So pleased that the massage helped you feel so much better.

Great service

Andy
17th Nov 2021
Stylist: Kay
5.0
Appointment verified by Premier Software

Great professional and personable service by Kay.

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Response from The Gentle Touch

Thank you Andy! So good to know you think the service is great!

Friendly and expert

Brenda Cavanagh
12th Nov 2021
Stylist: Kay
5.0
Appointment verified by Premier Software

Lovely, calm, friendly experience. Kay always puts me at ease and I feel I'm well looked after.

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Response from The Gentle Touch

Thank you Brenda! I'm so happy you feel comfortable and well looked after at The Gentle Touch.

Treatment

Chris
11th Nov 2021
5.0

Brilliant

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Response from The Gentle Touch

Thank you Chris!