The Gentle Touch

30 Crown Street, Ipswich, Suffolk, IP1 3LD

About us

This salon, with its Japanese influence, has been created with a holistic approach in mind.

From a simple leg wax to an E’Spa Aromatherapy Total Body Care, “The Gentle Touch” is the salon to bring the luxury and relaxation of a Health Spa into what can sometimes be a very stressful life.

Read more...

Opening hours

Monday 10:00 - 16:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 16:00
Thursday 08:30 - 13:00
Friday 10:00 - 19:00
Saturday 09:00 - 15:00
Sunday Closed

Reviews

4.98
123 verified reviews
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Value
Result
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Atmosphere
Filter by rating

Wax

Darren F
27th Jun 2024
5.0

I was a bit anxious having my first wax but from the moment I entered the salon Kay made me feel at total ease. Once in the treatment room Kay explained exactly what she was going to do and in what order. It was no where as painful as I thought and Kay spoke to me to relax me as she treated me. I left feeling very fresh clean & hair free for the summer. Can throughly recommend Kay & The Gentle Touch & I will be returning again soon hopefully to go a step further with hair removal . Thanks Kay

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Perfect

Heather Love
27th Mar 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

A most relaxing appointment today with a wax treatment Kay hadn't done for me before. No where near as painful as I expected from previous experience at another salon so I am extremely happy and the results are perfect. Actually looking forward to the next time. Would highly recommend Kay to anyone.

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Response from The Gentle Touch

Thank you Heather! Lovely to see you again! I'm so pleased that you found your waxing to be perfect and not as painful as you've experienced before. I look forward to seeing you at your next appointment.

Another fabulous facial

Sally Roberts
19th Mar 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

Yet another fabulous facial thank you Kay.

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Response from The Gentle Touch

Thank you Sally! Fabulous to see you too!

Fabulous Service as always

Sarah Cook
20th Feb 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

Always leave happy and relaxed after treatments

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Response from The Gentle Touch

Thank you Sarah! Always lovely to see you and pleased you are happy and relaxed after your treatments.

My Usual

Anonymous
6th Feb 2024
Team Member: Kay
5.0

Fab and friendly. Always a good visit. Thank you Kay x

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Response from The Gentle Touch

Thank you! Always good to see you too!

JDM

Jahnavi Millan
3rd Feb 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

Wonderful all round. Lovely relaxing and private space and Kay is such a kind and amazing lady, I always feel comfortable and very satisfied with this service. I highly recommend this business.

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Response from The Gentle Touch

Thank you so much, Jahnavi, for your lovely review! It's always wonderful to see you and I'm very pleased to hear that you feel comfortable and are satisfied with the service at The Gentle Touch.

Perfect

Heather Love
31st Jan 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

My first visit today and Kay made me feel at ease and comfortable. She took great care and I am extremely happy with the results and have already booked my next appointment.

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Response from The Gentle Touch

Thank you Heather! It was lovely to meet you and I'm so pleased you felt at ease and comfortable and that you found your treatment results "perfect"! I look forward to seeing you again soon.

Great! I love the Gentle Touch

Jo McKenzie
26th Jan 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

I have been going to Kay for waxing for the last 17 years. She’s brilliant. In that time I’ve also had massages and facials. She’s great at all she does. Highly recommend.

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Response from The Gentle Touch

Thank you Jo! Wow! Has it really been 17 years?! It's always lovely to see you for waxing and the facials and massages too.

Facial

Michelle Hart
23rd Jan 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

A wonderfully relaxing and rejuvenating facial. I thoroughly enjoyed it. Kay is a true professional.

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Response from The Gentle Touch

Thank you Michelle! I'm so pleased you found your facial to be relaxing and rejuvenating!

Beautiful calm environment

Heather Crick
22nd Jan 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

I had the hour life saving back treatment, when I walked in Kay was so calming, smiley and lovely. I felt very at ease and throughout the treatment she was amazing. Such a lovely massage and place

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Response from The Gentle Touch

Thank you Heather! It was lovely to meet you and my pleasure to do the Life Saving Back Treatment for you. I'm so pleased you felt at ease and enjoyed your massage.

Another fabulous facial

Sally Roberts
17th Jan 2024
Team Member: Kay
5.0
Appointment verified by Premier Software

Another fabulous facial thank you Kay

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Response from The Gentle Touch

Thank you Sally! So pleased to hear your facial was fabulous!

Treatment

Christine Coulson
23rd Dec 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

As usual, pleasant, salon clean thank you Kay

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Response from The Gentle Touch

Thank you Christine!

Back wax

Mark Taylor
17th Dec 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Brilliant as ever, I wasn't even that hairy I just like having a chat with Kay really 😊

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Response from The Gentle Touch

Good to see you Mark, your review had made me chuckle.😂

5* Salon

Abbie Hart
12th Dec 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Kay is always so friendly, professional and does a brilliant treatment with great results every time.

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Response from The Gentle Touch

Thank you Abbie! Always lovely to see you!

Electrolysis & Eyebrows

Gina Whinney
3rd Dec 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Great service from Kay as always -
Treatments perfect for me -
Always very pleased with my Eyebrows -
Highly Recommend

Gina 😊🤗

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Response from The Gentle Touch

Thank you Gina! Lovely to see you and love making your eyebrows look on point!

Massage

Christine Coulson
22nd Oct 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Brilliant as usua, kind and caring

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Great Service

Gina
20th Oct 2023
Team Member: Kay
5.0

Good service from Kay as always - efficient - always makes me feel good 😊

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Back wax

Mark Taylor
17th Oct 2023
Team Member: Kay
5.0

I had my back waxed. I was nervous as I'd never had it done before but Kay was superb!
Extremely professional and great to talk to, so much so that I barely even noticed the waxing!
I went from being nervous about my appointment to looking forward to the next one!

Thanks Kay :)

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Response from The Gentle Touch

Thank you Mark, for your lovely review! I'm so pleased you felt comfortable and that you were able to relax for your back wax. It was great to meet you and talk away your nervousness!

Amazing as always!

Carrie Kelly
13th Oct 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Professional, quick, precise

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Response from The Gentle Touch

Thank you Carrie! Always a pleasure to see you in the salon.

Leg/ brow/ arm waxing

Jane Cook
29th Sep 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

As always a lovely visit to Kay

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Response from The Gentle Touch

Thank you Jane! Always a pleasure to see you for your leg/brow/arm waxing.

Treatment

Christine
20th Sep 2023
Team Member: Kay
5.0

Brilliant as usual

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Response from The Gentle Touch

Thank you Christine! Always lovely to see you!

The best facial

Victoria Terson
10th Sep 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Always feel so relaxed and refreshed after having a facial with Kay. I’ve had facials by other therapists in the past from other companies but none of them are as good as Kay. I would thoroughly recommend!

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Response from The Gentle Touch

Thank you Victoria for your lovely review. I love doing facials and I'm so pleased you feel that the The Gentle Touch facials are the best!

Fabulous as always

Sarah
30th Aug 2023
5.0

As always felt comfortable and relaxed following my time with Kay

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Response from The Gentle Touch

Thank you Sarah! Always lovely to see you and I'm so pleased you feel comfortable and relaxed at the salon.

A lovely hour

Alison Remblance
29th Aug 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Enjoyed my hour with Kay today. She makes the pain of waxing drift away as we enjoy a relaxing chat.

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Response from The Gentle Touch

Thank you Alison. Always lovely to see you and I'm pleased you relax during your waxing whilst we chat.

Excellent service

Esther Borrett
26th Aug 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

I have been using Kay for two years. Kay is always so warm, friendly and professional. She’s thorough and has great attention detail. The salon is of an impeccable standard and Kay maintains a very high standard of hygiene and cleanliness. I trust Kay will do a good job every time

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Response from The Gentle Touch

Thank you Esther for your lovely review. I'm very pleased to hear you trust me to offer a professional and friendly service. It's always a pleasure to see you at the salon.

Ferrari and back wax

Gary Segger
6th Aug 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Treatment started on time and, Kay, professional as always, was most attentive and got on with the job. The salon and environs are spotless and the treatment took place without any issues. I've booked uo for the follow-up and can recommend the Gentle Touch highly.
Happy customer!

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Response from The Gentle Touch

Thank you Gary! Lovely to receive your review and I'm so pleased that you are happy with your waxing.

Once again, wonderful

Nigel Venables
4th Aug 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

So relaxing and very well looked after, a perfect switch off for some selfish me time that Kay always delivers well

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Response from The Gentle Touch

Thank you Nigel! So pleased you feel relaxed and well looked after when you have your treatments. Always a pleasure to see you.

Fabulous new style back massage

Sally Roberts
2nd Aug 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

I very much enjoyed the new style back massage

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Response from The Gentle Touch

Thank you Sally! So pleased you enjoyed the new style back massage.

Good to be back

Karen Mayhew
1st Aug 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Lovely to see Kay again for my treatment after some time away

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Response from The Gentle Touch

It was lovely to see you too Karen!

Recent visit

Anonymous
13th Jul 2023
5.0

Excellent service, very professional, Kay makes the experience personal, relaxing and pleasurable

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Response from The Gentle Touch

Thank you for your lovely review! So pleased you found your time at the salon to be relaxing and pleasurable.

Another good visit

Steve B
27th Jun 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Have been visiting Kay for many years now for waxing. Am very pleased with the professional service she gives. The salon itself is very nice and recommend to anyone thinking of going. Will hopefully be visitng for many more years to come!!

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Response from The Gentle Touch

Thank you Steve! Always lovely to see you!

Always a great experience

Heather Stock
21st Jun 2023
Team Member: Kay
5.0

Kay is always very friendly and professional. Treatments are always carried out in a nice and relaxed atmosphere.

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Response from The Gentle Touch

Thank you Heather! Always a pleasure to see you.

Miss

Sasha Silva
10th Jun 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Fantastic service as always!

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Response from The Gentle Touch

Thank you Sasha! Lovely to see you as always.

Friendly and Welcoming

Debbie Murrell
8th Jun 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

The Gentle Touch always provides a friendly and welcoming environment.

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Response from The Gentle Touch

Thank you Debbie! Always lovely to welcome you at The Gentle Touch.

Male intimate stuff!

Gary Segger
24th May 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Kay was most welcoming, attentive and professional. Kay offered sound advice and eased my way through my first waxing session. I'm sure I shall be back for further treatments, I thoroughly recommend Kay at Gentle Touch!

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Response from The Gentle Touch

Thank you Gary for your kind words and I’m so pleased you found your first waxing experience a good one. I look forward to seeing you in the salon again.

Hollywood wax

Michaela Moore
19th May 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

A very pleasant experience for a Hollywood wax, Kay made me feel comfortable and the wax itself was pleasant and comfortable, will definitely be attending The Gentle Touch again for my waxing in the future

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Response from The Gentle Touch

Thank you Michaela. It was lovely to meet you and I'm so pleased you found your waxing to be pleasant experience. I look forward to seeing you again.

Early appointment

Vincent Steensma
15th Apr 2023
Team Member: Kay
5.0

Quick, clean, friendly, fab.

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Response from The Gentle Touch

Thank you, Vincent. Always lovely to see you at The Gentle Touch.

Fabulous as always

Sarah Cook
25th Mar 2023
Team Member: Kay
5.0
Appointment verified by Premier Software

Always leave happy and relaxed after seeing Kay

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Response from The Gentle Touch

Thank you Sarah! Always lovely to see you.

Fabulous facial

Sally Roberts
1st Feb 2023
5.0
Appointment verified by Premier Software

Everything was fabulous, very relaxing and restorative.

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Pedicure

Anonymous
28th Jan 2023
5.0

Brilliant as usual thank you

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Back neck and shoulder massage

Sophie Coleman
24th Jan 2023
5.0
Appointment verified by Premier Software

Kay was friendly and welcoming. Was able to choose scent of oil I preferred. The massage was so lovely it was very relaxing and worked out the many knots I had in my shoulders.

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Treatment

Nigel Johnson
23rd Jan 2023
5.0
Appointment verified by Premier Software

Excellent professional service as usual,

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Body issues.

Daniel
10th Jan 2023
5.0
Appointment verified by Premier Software

Kay is really gentle and treats her clients with patience, dignity and respect. I really recommend anyone who wants treatment to go, because Kay is really passionate about what she does and is professional. I really like Kay a lot.

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Friendly, efficient and competitively priced

Jimmy H
5th Jan 2023
5.0
Appointment verified by Premier Software

Been a few times now, would definitely recommend.

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Wax

Zara Ghorban
29th Nov 2022
5.0
Appointment verified by Premier Software

Kay is really professional and knowledgable. I go for wax and she’s the best! I feel minimal pain and she is so quick and light handed. Couldn’t recommend enough.

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Body issues.

Daniel Snailham
16th Nov 2022
4.5
Appointment verified by Premier Software

Kay is really good and professional. I had an amazing time with her. She helps me relax, gives me confidence and really love talking to her. Kay comes across as a friendly person and she is truthful and honest in all that she says and does. I recommend Kay a lot and she is one of the few therapists in which I've been able to have a working relationship with.

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My Treatments

Gina Whinney
5th Nov 2022
Team Member: Kay
5.0
Appointment verified by Premier Software

Friendly - on time - always makes me feel good

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Response from The Gentle Touch

Thank you Gina! Always lovely to see you in the salon and ‘m so pleased you feel good after your treatments.

Pedicure etc

Christine Coulson
2nd Nov 2022
Team Member: Kay
5.0
Appointment verified by Premier Software

Brilliant many thanks

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Response from The Gentle Touch

Thank you, Christine! Always lovely to see you in the salon for your pedicure, etc.

Massage after chemo

Joe Alexander
24th Oct 2022
Team Member: Kay
5.0
Appointment verified by Premier Software

I’ve recently been receiving chemo so talked to Kay about any treatments she could offer. She had a treatment which was specifically designed for chemo patients, so i booked up.
It was amazing. After a particular stressful day i left relaxed and stress free. Thank you.

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Response from The Gentle Touch

Thank you Joe! It was so lovely to welcome you back to the salon and be able to massage you after your chemo treatment. I’m so glad you enjoyed your massage and found it beneficial to you.

Back & shoulder massage

J Sisson
8th Oct 2022
Team Member: Kay
5.0
Appointment verified by Premier Software

Aching back and shoulders vanish under Kay’s magic touch.

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