Response from KH Hair Leicester
Dear Maisa,
Thank you for taking the time to leave us a review. We're sorry to hear that your recent hair treatment did not meet your expectations. We used Wellapex , an in salon bond-building treatment designed to reconstruct and protect the hair's natural amino-acid bonds. It prevents breakage and damage during colouring or bleaching services .This product works within the hair structure for more of a long term benefit .
Possibly our luxury treatment would suit you better.
We are happy to refund the wellaplex which would be £25 as a treatment on its own .
Please either call so we can do a refund over the phone alternatively you could email your bank details and we could do a bank transfer. [email protected]
We apologise if you didn’t understand our pricing on your consultation,, but we are always very thorough when explaining it .
Below is the breakdown with what you were quoted .
Balayage £218 ( Wellapex treatment is included in the balayage price )
Regrowth over 6 weeks £66
Restyle £73
A surcharge of up to £40 due to the extra product and time
Once again we apologise for not being happy with the treatment and we look forward to hearing from you .
The team at KH Hair Leicester