Jo & Cass Hair & Beauty Lancaster, Lancashire

I have gone to the salon in Kendal( Jo andcass) when I lived there and had no issues. In fact, I’ve always had a good experience in Kendal.. it was quite different in Lancaster. I thought I’d booked a full head of highlights when it turned out. I’ve booked a full head of colour by mistake and I apologised profusely. I said I was about to get married and could they help. Now the lady that cut my hair loudly started telling everyone that I’d made a mistake whilst I’m panicking after her saying quite abruptly she she couldn’t do it.she went and told different people loudly complaining-just not professional behaviour to be talking like that and it seed disparaging about me not just about the mistake at made. Eventually her manager came and told her to calm down that it would be possible. I then said to her I’m sorry if I’ve made the mistake and booked the wrong service but you know I’m panicking a bit because I’m due to get married and travel the day after to the wedding venue and she said “it’s not my fault you’ve booked the wrong thing.. she could really do with some training on how to talk to customers. I gave her a £20 tip after colouring but wish I hadn’t of now because quite frankly she was rude and I won’t be going to that salon again. I’m getting to know people in Lancaster and I’ve heard nothing but bad reports about that salon and the rudeness of the staff. . I won’t be going again..

I always enjoy my appointment with David, he cuts my hair, as we just chat. 🤗😘

As always get the best colour with Danielle

Very happy with the service from walking through the door to leaving feeling my hair looks fabulous thanks to David my stylist !

I’ve been coming to the salon for years now. Always great service. Friendly and welcoming. Ellie is a friend now as well as a stylist- thanks so much!

I have been coming to the salon for years and it is always a good experience ....the vibe, the head massage, the care taken, the coffee, the stylists....everything!

Excellent very happy, lovely experience with Paige

Thank you Hollie for a lovely colour today.

Very happy with my appointment with Hayley. My hair is just what I had in mind and am delighted with it . The bed shampoo was great !! Thank you .

Izzy was brilliant. Advised me well and did a fantastic cut and blowout. She was friendly, fun and professional.

Toyah did an amazing restyle and colour. I am over the moon with the results

Enjoy my trip to the salon for a bit of me time and relaxation. Everyone friendly and excellent service. Importantly I love my new haircut, just what I asked for and looks great.

Excellent service as always with Samantha at Jo and Cass Lancaster.

I absolutely love my hair and how it came out, Erin did an amazing job and I highly recommend her she was so lovely and made me love my hair again

100% happy x beauty therapist - Chloe body wax x

As normal had a really good and needed hair cut from Lyndsey

I always love the treat of being pampered. My nails are exactly how I want them. Lovely thank you Chloe

Very rushed appointment. Cut took no longer than 5 minutes. Hair was straightened with only 6 glides of straighteners. Having thick, long hair left it just looking a mess. Came away extremely disappointed.

Thanks again Holly 🥰

It’s been so hard to find someone new to do my hair like I want . Jade got my hair sorted today and made me feel so much better.

Had my hair done by Helen. She cut and blow dried my hair beautifully. She also put on a conditioning treatment and gave me what was left. It's amazing and made such a tremendous difference to my hair. Enjoyed my proseccoband a good catch up!

Samantha always does a fantastic job and is always thorough! Taking extra time to avoid the colour staining and always cuts my fringe perfectly. Thank you!

The girls (Helen Murray & Holly T) saved me from another salons hair disaster. My hair was ruined and they went above and beyond to fit me in and sort my hair out. ❤️❤️

Lois is amazing at what she does I feel very happy and very at ease my colour always looks amazing will give her ten stars every time.

Wonderful service from Holly T as always - super helpful at helping me figure out what I wanted and executed flawlessly. Love my colour and cut!

Think? I didn’t really think
But the haircut was perfect & Faye, as always, professional and charming

David is courteous, thoughtful and patient. I always enjoy our chats. He's a very skilled hair cutter.

Always a marvellous experience having my hair coloured and cut by the absolutely lovely Holly B and Lindsey.
All the staff are wonderful but especially love these 2 as they always do my hair for me. They are gorgeous, personable, friendly, caring people who provide such an efficient, professional service and do a fantastic job.

David is the most amazing stylist ever and is always professional but very friendly

Paige is considerate, kind, professional and caring. She deserves a medal! Paige absolutely goes above and beyond every single time I visit the salon. She is a credit to Jo and Cass and one in a million. Give her a bonus!

It was my 30th birthday so took my daughter with me to get hair cut and curled for my party the girl I got for my hair was really nice and did a good job however the girl who did my daughters cut her hair fine but could not curl party proper blaming my daughter hair when i manage to curl her hair fine without the training because I said doesnt look curled (the curls didnt even make it to car before was pretty much gone)the member of staff was moody and couldn't curl hair instead huffed and puffed came across ignorant and rude to me as you could probally tell this person has put me off going back for hair,however I would recommend the make up artist there she was lovely and amazing at her job

I had a full re colour to cover my greying hair with 3/4 head of highlights and a cut with Holly. Holly was knowledgeable about the best high and low lights needed to cover my increasingly grey hair. The results are perfect

Fab as usual

Fab as usual

I accident left my hair until had dreadful roots! The lovely reception staff were so kind in trying their hardest to get me an appointment, they even contacted me with a cancellation so that I got my hair sorted super fast. Danielle absolutely sorted my hair out and made it look stunning. I couldn’t believe the difference from when I arrived. I actually nearly cried. My hair just looked gorgeous and in wonderful condition. Danielle recommended the correct shampoo and conditioner so that I can look after my hair properly at home and she made sure that I have another appointment just before Christmas so that I don’t have yards of roots again!

Professional, friendly salon. Very recommended for a great experience

Danielle was lovely and gave me confidence in her abilities. Great cut.

As usual I had a really excellent and enjoyable appointment for a colour with Danielle. Many thanks.

My hairdresser was brilliant and really looked after me. I don’t know her name but it’s the second time she has done my hair and nothing was too much trouble.

As ever I had a super experience at Jo and Cass Hannah is fantastic always listens to what I would like done. She is a lovely person

Superb, David used to cut my hair years ago. I spent 16 years living in London and on return hadn’t found any hairdresser who cut my hair well & then I remembered David , great cut great service & so good to be back

Very happy with my hair cut

Had my hi light done yesterday . I decided to go some ash blond in with my normal blond ones . I’m really pleased with the results and the lovely blunt bob . By Ellie .

Holly B is always fab, I never leave disappointed!

Welcoming staff, patient and gave good advice, waited to start for me to ask questions from senior stylist about future colour ideas

I haven’t been to a proper salon for quite a while as I’ve been going to the barber instead. However, I’ll be using J&C regularly from now on. I was really well looked after, everyone was really friendly and I’m really happy with my cut. Thank you!

Amazing services provided by Danielle for both myself and my daughter. Danielle always goes above and beyond on every appointment and makes the experience 5 star

5 star service from TJ, always consistent.

Lovely atmosphere staff friendly x

Very good friendly service. Excellent value for money and really good cut and style. Staff are very helpful and don’t push products to buy.