Response from Amazing Space Day Spa
Hi Macey,
Thank you so much for taking the time to share your experience with us. We sincerely apologize that your visit did not meet your expectations. We understand that punctuality and attentiveness are crucial for a relaxing and enjoyable experience, and it's disappointing to hear that this was not the case for you.
We're sorry that the practitioner's late arrival and lack of acknowledgement made you feel uncomfortable. We will address this with our team to ensure that all of our clients are greeted warmly and promptly. We also apologize for the cold room and lack of check-ins during your massage. Your feedback will be shared with our massage therapists to improve their services.
We value your feedback and will use it to improve our services and provide a better experience for our clients. Again, please accept our apologies for any inconvenience caused during your visit. We hope to have the opportunity to make it up to you in the future.
Sincerely,
The Amazing Space Day Spa Team