Balayage
3.0
Appointment verified by SaloniQ Software
My appointment was booked in for 11.30am, ***** finished with her previous client 15 minutes late, so I was waiting for approx 20 minutes before I eventually sat in the chair.
I’d shown ***** a picture of the hair colour I wanted and we spoke for a little while about how she was going to achieve this. I put my trust in ***** to achieve the colour I wanted. I wasn’t expecting an exact match, I know that this is very rarely achieved. ***** started working on my hair at approx 12.30, so an hour into my appointment!
Once my hair had been finished, I was really surprised at the colour it was, it really wasn’t anything close to the picture I had shown *****. I did like the colour, it looked really nice and I told ***** that I was happy. After spending 3/4 hrs in the salon I really didn’t want to say that it wasn’t anything like I wanted.
In the past I have paid a minimum of £150 up to £180 for a balayage, I can’t understand why I paid £250 for this appointment?!?! I hadn’t been made aware of a price increase. I really didn’t want to say anything at the time but I walked out of the salon shocked by how much I’d paid for a hair colour that I wasn’t completely happy with. I’m not expecting anything from the salon as I know I should have said something at the time but I really didn’t feel comfortable doing this, I really didn’t want ***** to feel that I wasn’t happy with her work but the more I think about it, the more I feel I should let you know how I feel.
I’m really confused as to how my hair has turned out so completely different to what I wanted. If ***** had told me when I showed her the picture that this was unachievable then I would have been prepared for a real change or I would have stuck to my original colour.
Response from Obsessions salon
Thank you for informing us of your opinion from the appointment, we are deeply sorry for how you feel if you would like to discuss this further feel free to message us and we will definitely make your not session a happier one! Thanks Alex