Response from Zappas Fleet
Dear Susie Cooke,
Thank you for taking the time to leave such a lovely review for us at Zappas Fleet. We are so glad to hear that you had a great experience with Kate, and that she was able to give you the perfect haircut with her helpful suggestions and skilled execution.
We are sorry to hear that your experience was slightly marred by the inconvenience of not being able to leave a tip due to the lack of change. We understand that our tipping process may seem archaic and difficult, especially in these times where cashless transactions are becoming more common. We appreciate your feedback and will certainly take it into consideration in order to improve our services and processes.
We always strive to provide our clients with a pleasant and comfortable experience, and it is unfortunate that this time we fell short. We hope that this did not affect your overall experience with us too much, and we look forward to welcoming you back for your next appointment.
Warmly,
The team at Zappas Fleet