BOX Hairdressing in Basingstoke

Had a really unpleasant experience yesterday at Box. I have always loved having my hair cut and colour at Box. Harriett had cut my hair in March and it was perfect. Yesterday, I had the appointment with someone else for a tint to cover my grey. Admittedly, I had left it a few months as I had not had the time to get to the hairdressers, my grey roots were quite long. However, from the moment I had sat down, He started to make rude and sarcastic remarks about my grey hair making me feel disgusted at myself.
I did try to laugh it off as I couldn’t exactly walk out at the time, but inside I was feeling like rubbish. It was not just one comment, but he had made many comments throughout the appointment. I just couldn’t believe it. You should expect to feel great after the appointment and not made to feel like I did.
In my previous appointment when he had cut my hair, he had made a mistake on my fringe, when he did not listen to what I had asked for, yet I was still happy with him and had always left a tip. I have no idea why he was so nasty yesterday. Even when I was at the till, when I said goodbye, I could hear him sarcastically mumble see you in six months.
I know I was not a regular ‘every 6 weeks customer’ but I was still a customer and it should be my choice to go to the salon when I chose. I had paid for a service, and should not have been insulted like that. I wanted to make an appointment for a half head foil next, but I’m too scared to go back.
Thank Goodness there are many other good hairdressers in Basingstoke. I had previously recommended my daughter and a good friend to Box but I guess they won’t go there either now.
I did call the salon this morning to let them know how I felt, I was told that I was not the first one. Apparently, quite a few have made complaints about him. I wished I had known this before wasting my money and time!

I always love the experience at Box Hair, but My stylist outdid herself at my last visit. I wanted bit of a refreshed look and I left feeling confident and sexy. Thank you! I have had so many compliments.

Grace had me as her model for a cut, blow dry, straighten in March before a trip abroad. Hair cut was spot on, exactly what I asked for, and whatever she did to my hair to straighten it worked a treat, it stayed poker straight for a whole week!!!! Incredible, for a newbie, I was really REALLY impressed!!!! Thank you Grace!!!

I had a very nice welcome from reception. Becca was very warm, welcoming, & extremely helpful with my hair choices, I recieved so many compliments at work. Thank you

Harriet was lovely & friendly and did a great job in my hair.
Very pleased.

Connor is always friendly and polite. He really cares about whether you’re happy with the result and is very attentive.

Becca has been colouring and cutting my hair for years and it has always been great. Box is a great salon to go to, light and bright and would highly recommend.

Excellent as always. Connor is always professional and personable. Takes care with cut and styling and makes good suggestion re styling

Had an amazing day with Louise again
Full head of highlights and cut which as usual looks beautiful. Louise is such a great stylist and I enjoy each visit can’t wait for the next one !! ❤️

As always a happy client, I will miss Hayley while she is away, but very happy for her

What a LOVELY LOVELY , man to have my hair done today by you.! Very friendly, very Funny, memories shared to ! Hope he gets this ,🤭 Thank You SO much my ACE CAFE friend. Big hugs from An OLD ROCKER!! X🌻🌻🌻

Excellent service. Very detailed advice on colour selection and treatment for my hair. Very happy with the results. Definitely come back again.

Excellent service. Cut and shaped just the way I want it. Very happy customer and definitely come back to this salon.

Been a customer for over twenty years. They are the best at cutting styling and colouring. Great service. Very professional and dedicated to what they do.

Brilliant stylist. Always takes his time. And really friendly 😁😁😁

Connor took the time and great care to achieve my hair goals. Really relaxing experience

Great.

Gemma is a wonderful stylist and lovely person

One hour goes so quickly chatting to Connor and I get a fabulous hair colour too!!

Really pleased

I’m clueless with hair, and Laura was so helpful and gave me a fab cut.

Becca is just the best!!!! 🤩

Another great haircut

Went to BOX today for my appointment with Ben. He coloured my roots and put in highlights and the end result is amazing. Ben is so professional and attentive towards his clients. Thank you

Enjoyable experience. Friendly service, good hair cut

Great friendly service and lovely blow dry and curl ready for the weekend

Hayley has been a great hairdresser, seeing me through a reversion to my natural hair colour after years of colouring and developing a style for me that is easy to manage and suits me well. I wish her well!

Very pleasant welcome. Very professional and warm service. Excellent cut and style.

I have been going to The Box for 17 years and had my hair cut by Peter every time. Always a perfect cut and the atmosphere is laid back, friendly and professional

Grace was very friendly and professional.

Another great haircut from Connor. Connor is meticulous with his styling and cutting . He is, really friendly and the whole hair experience at Box hair will keep me coming back.

Thanks so much to Ben who did a brilliant job with my toned done highlights and tint!

Very professional and polite and helpful

Have been coming here for well over 10 years, always amazing service. I have very long and thick hair, my hair cut is always better than I thought it would be, would recommend to everyone!

Louise is great! I’ve been Louise’s client for a few years now, she’s always very welcoming & I love how she styles my hair! She gives her advice on what would suit me & makes me feel at ease. I would definitely recommend Louise as she’s lovely and also The Box as a hairdressers.

Box Hairdressers is a very comfortable welcoming salon that makes you feel good from the moment you enter. All the staff are very professional, friendly and polite. They give you the time to explain what you want, don’t keep you waiting and make sure you feel comfortable at all times. The equipment is of the highest standard, you are offered a drink when you sit down and Mark, my stylist is always ensuring he understands and delivers what you want. I have spent 20yrs looking for a hairdresser who could give me the cut I’ve wanted and have finally found one. I expect my relationship with Box Hairdressers is going to be a long one!

Rebecca completely restyled my long, grown out hair to a more age appropriate, beautiful style complete with fringe. My kids couldn’t believe the transformation and said I looked so much younger, can’t stop smiling. Love it!!

As always, excellent service

As always, excellent service

My hair cut is just what I like

Very good and very attentive. Explained what he was doing all the way through.

As good as always

Always so friendly and first class service

Attentive and accommodating, always leave with a smile when my hair feels and looks fabulous

Excellent job! She is very good and made me very happy with my cut. I’m over the moon! She is a star! Thank you very much

As always really good experience and really pleased with the result

I have been attending box for about 30 years never had anything other than excellent service.

Lauren is great, she listens to what I want and has great chat while doing it.

Absolutely brilliant Salon.
I always get looked after so well and leave with an amazing haircut from Peter and fabulous colour from Kylie.
All the staff are great and they make me feel special.

Having discussed the type of style I thought I would like and Mark guiding me I had every confidence in letting him give me a new hair style and wow it was perfect . Thank you Mark and yes my husband did notice and he love it too. Looking forward to returning.