HOB Hair Salon West Hampstead, London

228 West End Ln, West Hampstead, Greater London, NW6 1UR

About us

Established in 1983, HOB Salons is a multi-award-winning hairdressing group with 16 salons across London, Hertfordshire, and Essex. For over 40 years, the focus has been on expert hairdressing—precision cuts, bespoke colour, and beautiful blow dries—all in a welcoming and luxurious salon setting.

Renowned for creativity and craftsmanship, HOB Salons has built a reputation for excellence, earning over 50 national and international awards. Most recently, the HOB team won Artistic Team of the Year, London Hairdresser of the Year, and Trend Image of the Year at the 2024/2025 British Hairdressing Awards. Other accolades include 4x British Hairdresser of the Year, 4x Artistic Team of the Year, and 4x British Colour Technician of the Year.

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Opening hours

Monday 10:00 - 20:00
Tuesday 10:00 - 20:00
Wednesday 10:00 - 20:00
Thursday 10:00 - 20:00
Friday 10:00 - 20:00
Saturday 10:00 - 19:00
Sunday 10:00 - 19:00

Services

Hair

Reviews

4.86
1,335 verified reviews
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Great visit

Ann-Marie
24th Apr 2021
Team Member: Frederic
5.0
Appointment verified by Shortcuts Software

Was very happy as always to see Fred. He’s a great stylist and I always have confidence in his skills and judgement. He’s good at what he does and I always come out a happy customer ! And thanks to Romeo and Emanuel who looked after my mother with her cut and colour. She came out feeling and looking 20 years younger !
Thank you guys for looking after us !

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Response from HOB Salons - West Hampstead

Hi Ann-Marie, thank you so much for taking the time to share your experience with us. We are delighted to hear that Fred did a fantastic job on your hair once again! We truly appreciate your loyalty and trust in his skills and judgement.

We are also thrilled to hear that your mother had a great experience with Romeo and Emanuel. It's always our goal to make our customers feel and look their best, no matter their age. We're sure she left feeling like a new woman!

Thank you for choosing our salon and allowing us to take care of you and your family. We can't wait to see you both again. Take care!

Best,
The team at HOB Salons - Camden

Sonia is great!!

Eleonora
24th Apr 2021
3.5
Appointment verified by Shortcuts Software

Sonia is absolutely smashing! She did an amazing job, a beautiful haircut not easy at all. Thank you Sonia! I’ll be back and I’ll looking for you for my next haircut

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Response from HOB Salons - West Hampstead

Dear Eleonora,

Thank you so much for taking the time to leave such a lovely review about Sonia's work! We are delighted to hear that she gave you a beautiful and challenging haircut that you loved. She will be thrilled to know that you will be coming back and looking for her for your next haircut.

We are proud to have Sonia as a member of our team at HOB Salons - Camden and we will make sure to pass on your kind words to her. We look forward to seeing you again and providing you with another great experience.

Best regards,
The team at HOB Salons - Camden

First Class

Mary
24th Apr 2021
Team Member: Linda
5.0
Appointment verified by Shortcuts Software

Thank you so much Linda for sorting out my lockdown dull grey hair, feeling blonde and fabulous again. As always first class service from Linda Best colourist in the business ⭐️⭐️⭐️

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Response from HOB Salons - West Hampstead

Hi Mary,

Thank you for taking the time to leave us such a lovely review! We are so glad that you had a wonderful experience with our talented colourist, Linda. We strive to consistently provide our clients with first-class services, and it's great to hear that we hit the mark for you.

At HOB Salons - Camden, we take pride in our skilled and passionate team who are committed to making our clients feel fabulous. We are delighted to have played a part in making you feel blonde and confident once again!

Thank you again for choosing us and for your kind words. We can't wait to have you back in the salon for your next visit.

Warm regards,

The team at HOB Salons - Camden

Shocked

Hager
24th Apr 2021
2.0
Appointment verified by Shortcuts Software

My hair was cut and styled by Stewart which I loved, but my hair was washed by one of the girls and they CANNOT wash hair. My hair still feels unclean and after leaving the salon I was not happy at all. I felt bad saying something to her then but i’m so sad that I spent a huge amount to have my hair still be dirty.

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Fab haircut

Ana
22nd Apr 2021
Team Member: Sol
5.0
Appointment verified by Shortcuts Software

Sol was great. We had a chat and he came up with couple of suggestions for me to choose from. I opted for bob and love it. Beautifully done. Will come back, as always.

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Response from HOB Salons - West Hampstead

Dear Ana,

Thank you for the lovely review! We're so glad that you had a wonderful experience with Sol at our salon. It's great to hear that he was able to provide you with some great suggestions and that you love your new bob haircut. We always want our clients to leave feeling happy and satisfied, and we're thrilled that you're already planning to come back.

We can't wait to see you again soon and continue providing you with top-notch hair services.

Best Regards,
The Team at HOB Salons - Camden

Good haircut shame about the booking

Jennifer Morris
22nd Apr 2021
3.0
Appointment verified by Shortcuts Software

Haircut is great as always although felt a little rushed however probably because I was in a foul mood as had been kept waiting. Hair colour app (basic root dye) was at 2pm and didn’t see the stylist until 4:15 (I was told this was the time it was booked for)
So I was basically left sitting around for the best part of an hour in between.
No one came to tell they’d messed up the booking.
Sadly this has happened 3 times before then things got better and now again !
My time is precious and no one at HOB seems to care about that.

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Amazing haircut and colour

NATALIE GATWARD
21st Apr 2021
Team Member: Jordan
5.0
Appointment verified by Shortcuts Software

Fantastic haircut!. My first for 6 months! Jordon is always great, and I was so pleased with the colour and the cut. Felt so good when I left the salon!!

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Response from HOB Salons - West Hampstead

Dear NATALIE,

Thank you for taking the time to leave such a positive review for us! We are so glad to hear that you had a fantastic time at our salon and were pleased with your first haircut in 6 months.

We will pass along your kind words to Jordon, as she is a valued member of our team and is always dedicated to providing top-notch services. We are also happy to hear that you were satisfied with both the color and cut of your hair.

We strive to make each of our clients feel amazing when they leave our salon, so it's wonderful to know that you felt rejuvenated and confident after your visit. Thank you for choosing to trust us with your hair and for leaving such a lovely review.

Best regards,

The team at HOB Salons - Camden

Hair coloring

Hind
19th Apr 2021
Team Member: Chloe
5.0
Appointment verified by Shortcuts Software

Words cannot describe Chole's artistic ability. She is an artist, a creater and a genius. I’ve always had a fantastic experience with her . Not only is Chloe very consistent and knowledgeable about hair in general she has fantastic customer service.

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Response from HOB Salons - West Hampstead

Dear Hind,

Thank you for taking the time to share your experience with Chole at our salon. We are thrilled to hear that you had a fantastic experience and that you were pleased with her artistic abilities. We truly believe that our stylists are the best in the industry and it's always wonderful to receive positive feedback.

We are glad to hear that Chole was able to provide consistent and knowledgeable service, while also giving you great customer care. Your satisfaction is our top priority and we are so happy to know that we were able to meet your expectations.

We look forward to welcoming you back to our salon for your next appointment. Thank you again for the support and for sharing your kind words.

Best,
The Team at HOB Salons - Camden

Great cut again

Helen Barnett
19th Apr 2021
Team Member: Maki
5.0
Appointment verified by Shortcuts Software

Maki has been cutting my hair for many years now and is always fantastic.

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Response from HOB Salons - West Hampstead

Dear Helen,

Thank you so much for your lovely review! We are delighted to hear that Maki has been able to consistently provide you with fantastic haircuts over the years. We will be sure to pass on your kind words to Maki and the rest of our team at HOB Salons - Camden.

We appreciate your loyalty and look forward to continue providing you with exceptional service. Please do not hesitate to reach out to us if you have any further needs or concerns. Thank you once again for your support and for choosing HOB Salons - Camden.

Warmly,
The Team at HOB Salons - Camden

Fab colour

Ana
19th Apr 2021
Team Member: Femmi
5.0
Appointment verified by Shortcuts Software

Very happy with my colour. Femmi did initial consultation, listened to my wishes and gave me suggestions that were suited for me and my hair. Great service, professional and fab result. Thank you.

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Response from HOB Salons - West Hampstead

Hi Ana,

Thank you so much for taking the time to share your positive experience at our salon. We are thrilled to hear that you were happy with your recent colour appointment with Femmi. Our team takes great pride in providing excellent service and we are happy that you felt listened to and well taken care of.

We will be sure to pass on your compliments to Femmi and the rest of our team. We hope to have the opportunity to welcome you back for another fab result in the future.

Thank you again for choosing our salon and for leaving such a kind review.

Best regards,

The Team at HOB Salons - Camden

Great colourists & stylists

Ophelia
19th Apr 2021
Team Member: Femmi
5.0
Appointment verified by Shortcuts Software

Definitely in safe hands for colour with Femmi & Maki did a great cut and blow dry too!

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Response from HOB Salons - West Hampstead

Hi Ophelia,

Thank you for your kind words about our salon! We are so glad to hear that you felt well taken care of by our stylists Femmi and Maki. It's always our goal to provide our clients with the best possible color and cut services, so we are thrilled that you had a great experience with us.

We hope to see you again soon for another fantastic cut and blow dry. Until then, take care!

Best regards,
The Team at HOB Salons - Camden

Very good excellent

Michael Egan
18th Apr 2021
Team Member: Jordan
5.0
Appointment verified by Shortcuts Software

Great thanks

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Response from HOB Salons - West Hampstead

Hi Michael,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience at our salon. Our team works hard to ensure that every customer leaves feeling satisfied and pampered.

We truly appreciate your kind words and we can't wait to welcome you back in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

Thanks again for choosing our salon.

Warm regards,
The team at HOB Salons - Camden

I have found my stylist

TR
18th Apr 2021
Team Member: Sol
5.0
Appointment verified by Shortcuts Software

Second time coming to Hobs as Sol and Hobs were recommended to me. After 5 years of trying different places and stylists and never getting it just right, I am so happy to have found Sol and Hobs.

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Response from HOB Salons - West Hampstead

Hi TR,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled that you had a great experience with us at HOB Salons - Camden not just once, but twice now. It brings us joy to know that Sol and the rest of our team were highly recommended to you and that they were able to bring your hair dreams to life.

We understand the struggle of finding the perfect stylist and we are honored to now be your go-to salon. Thank you for choosing us and we look forward to seeing you for your next appointment at HOB Salons - Camden!

Best,
The HOB Salons - Camden team

Wonderful as always

Kacie
18th Apr 2021
Team Member: Lee
5.0
Appointment verified by Shortcuts Software

My hair looks amazing. Lee is a talented stylist. The service at HOB in Camden is always friendly and professional.

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Response from HOB Salons - West Hampstead

Hi Kacie,

Thank you for your kind words and for taking the time to leave a review about your experience at HOB Salons - Camden. We are thrilled to hear that you had a great experience with Lee, and we will be sure to pass along your compliments to him.

We take pride in providing friendly and professional service to all of our clients, so it is wonderful to know that we achieved that with you. We appreciate your support and we look forward to seeing you again.

Best,
The HOB Salons - Camden team

Welcome back

Brigid
18th Apr 2021
Team Member: Stewart
5.0

So glad you are back and I am human again! Thanks Stewart for the usual fabulous cut and all for making it such a safe and welcoming experience.

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Response from HOB Salons - West Hampstead

Hi Brigid, thank you so much for your kind words! We are thrilled to hear that you had a safe and welcoming experience at our salon. Our team is always committed to providing our clients with the best service possible. We will be sure to pass on your compliments to Stewart for the fabulous cut. It's great to have you back and we look forward to seeing you again soon! Take care. Team at HOB Salons - Camden.

Feedback

Anastasia Petraki
18th Apr 2021
Team Member: Femmi
4.5
Appointment verified by Shortcuts Software

I have no clue how Femmi managed with so many people and with the multi tasking. But she did and she did an excellent job too!

Things were tight in the salon with many people there and some were not wearing masks all the time. If the number of new COVID cases per day were higher I would feel uncomfortable. But as it were now I was just grateful to be able to get an appointment!

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Response from HOB Salons - West Hampstead

Hi Anastasia,

Thank you so much for taking the time to leave us a review. We're delighted to hear that Femmi provided you with an excellent experience during your visit with us.

We completely understand your concerns regarding the number of people in the salon and the wearing of masks. Please be assured that we take the safety and well-being of our clients and staff very seriously, and we are always complying with the current health and safety guidelines.

We're happy to hear that our salon provided a safe environment for you to enjoy your appointment. We look forward to seeing you again soon!

Best,
The team at HOB Salons - Camden <3

A great experience

Deborah
18th Apr 2021
Team Member: Lee
5.0
Appointment verified by Shortcuts Software

Just had another great haircut and colour at Hob Camden. They always make me feel so welcome and consistently do a great job on my hair. Have been going for 5 years and I’m always delighted!

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Response from HOB Salons - West Hampstead

Dear Deborah,

Thank you for taking the time to share your experience at our salon. We are thrilled to hear that you had another great haircut and colour at HOB Camden. It means a lot to us that you have been coming to us for the past 5 years and are consistently delighted with our services.

We always strive to make our clients feel welcome and provide them with top-notch services, so we are glad to hear that we have achieved that for you. Thank you again for your support and we look forward to seeing you at your next appointment.

Best,
The Team at HOB Salons - Camden

Quickest foils ever

Berlin
17th Apr 2021
5.0
Appointment verified by Shortcuts Software

I usually prep myself for 4 hours + when I go to get my foils done but these guys gave me a great colour consultation, did a full head of foils, treatment, toner and blow dry in just under 3 hours. And the foils are great- so many of them and really finely done.

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Response from HOB Salons - West Hampstead

Hi Berlin,

We are delighted to hear that you had a positive experience at our salon. Thank you for taking the time to share your feedback with us. It means a lot to our team.

Our goal has always been to provide efficient and high-quality services to our clients. We are glad that we were able to give you a great colour consultation and complete your full head of foils, treatment, toner and blow dry in just under 3 hours. We always strive to make our clients feel satisfied and pampered during their visit.

We are also happy to know that you are pleased with the result of your foils. Our stylists take great care in ensuring that each foil is finely done and there are plenty of them for the perfect look.

Thank you again for choosing our salon. We look forward to seeing you again soon.

Best regards,
The Team at HOB Salons - Camden

Hair experience

Helen Mohammad
17th Apr 2021
Team Member: Sol
5.0
Appointment verified by Shortcuts Software

Amazing haircut which is so easy for me to recreate. Friendly and professional as always

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Response from HOB Salons - West Hampstead

Dear Helen,

We are delighted to hear that you had an amazing experience with us and that your new haircut is easy for you to recreate! Our team always strives to provide top-notch services with a friendly and professional attitude. We appreciate your kind words and hope to see you again soon.

Sincerely,
The team at HOB Salons - Camden

Haircut Haven

Stephen Simmonds
17th Apr 2021
Team Member: Lee
5.0
Appointment verified by Shortcuts Software

You guys are always fantastic ❤

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Response from HOB Salons - West Hampstead

Hi Stephen,

Thank you so much for taking the time to leave this kind review. We're thrilled to hear that you've had a fantastic experience with us. It means a lot to our team to know that our hard work is appreciated.

We strive to provide top-notch services for all our clients and we're glad we were able to exceed your expectations. Don't hesitate to reach out if there's anything else we can do to make your next visit even better.

Take care and we look forward to seeing you again soon!

The team at HOB Salons - Camden

Hob salon Camden

Iris
16th Apr 2021
Team Member: Romeo
5.0
Appointment verified by Shortcuts Software

Excellent clean salon lovely staff always seem very helpful , friendly and polite. Always go the extra mile to make you feel welcome. Always a pleasure visiting this salon and I’d like to thank Romeo and also every member of the team I’ve met there. Such an enjoyable experience thank you and great service

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Response from HOB Salons - West Hampstead

Dear Iris,

Thank you so much for taking the time to leave us such a lovely review! We are so grateful for your kind words and support. Our team here at HOB Salons - Camden always strives to provide excellent service and a warm and welcoming atmosphere for all our clients.

We're thrilled to hear that you enjoyed your experience with us and that our staff, especially Romeo, made you feel at ease and went the extra mile for you. We will make sure to pass along your kind words to him and the rest of our team.

We truly appreciate your continuous support and we can't wait to see you again for another enjoyable visit at our salon!

Warmest regards,
The HOB Salons - Camden team

Miss

Diana Fabian
16th Apr 2021
4.5
Appointment verified by Shortcuts Software

I'm absolutely happy with my cut and colour. Looks great!!! But I was a quite surprised about the price in the end as they didn't say anything about tone and that it would cost extra. My bill was quite high. Also the water was too cold.

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Response from HOB Salons - West Hampstead

Hi Diana,

Thank you so much for leaving us a review! We are thrilled to hear that you are happy with your cut and colour and that it looks great.

We apologize for any surprise you experienced with the pricing. Our team strives to be transparent and informative about any additional services or costs before proceeding. We will make sure to communicate this better in the future to avoid any misunderstandings.

We appreciate your feedback about the water temperature as well. We will address this with our team to ensure our guests are always comfortable during their visit.

Thank you again for your kind words and for choosing us. We hope to see you again soon!

Best regards,
The team at HOB Salons - Camden

Thank you but you need to find a solution for tips!

Philip Herrey
15th Apr 2021
Team Member: Sonia
4.5
Appointment verified by Shortcuts Software

Great haircut and service. However, I was embarrassed that I could not offer a tip.
I read that Hob is now fully cashless but was told that I couldn’t add a tip when I paid. It doesn’t really make sense to use cash for tips these days…

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Response from HOB Salons - West Hampstead

Hi Philip,

Thank you for taking the time to leave a review. We are glad to hear that you had a great experience with us at HOB Salons - Camden and that you were happy with your haircut and service.

We apologize for any confusion regarding tipping. We understand that it can be embarrassing not being able to offer a tip, especially when you have received excellent service. However, we have recently transitioned to a fully cashless system for the safety and convenience of our clients and staff. We appreciate your understanding and support for our decision.

Thank you for your continued loyalty and we look forward to seeing you again soon.

Best regards,

The HOB Salons - Camden team.

Great experience!

Brigid
15th Apr 2021
Team Member: Jordan
5.0

This was my first professional haircut in three or four years and the whole experience was lovely. I was given great advice to correct my lockdown hair experiments as well. I can’t thank my stylist enough. Bring extra cash for a tip because you’ll definitely want to give a little extra!

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Response from HOB Salons - West Hampstead

Hi Brigid,

We are so glad to hear that you had a lovely experience at our salon for your first professional haircut in years! Our team strives to provide excellent service and we are happy to hear that you received great advice from your stylist. Thank you for considering leaving a little extra tip, we truly appreciate it.

We look forward to having you back at our salon in the future for another great haircut. Your satisfaction is our priority and we can't wait to take care of your hair again!

Best,
The team at HOB Salons - Camden

There’s a reason I’ve been coming for 13 years

Tommy
15th Apr 2021
Team Member: Maki
5.0
Appointment verified by Shortcuts Software

Maki is simply the best - cannot recommend her enough!!!

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Response from HOB Salons - West Hampstead

Hi Tommy,

Thank you so much for your kind words about Maki! We are thrilled to hear that you had such a great experience with her at our salon. We will be sure to pass along your compliments to Maki and our team.

We truly appreciate you taking the time to share your positive feedback with us. Feedback like yours is what motivates us to continue providing top-notch service to all of our clients.

Thank you again for your support and recommendation. We can't wait to have you back at our salon again soon!
From the team at HOB Salons - Camden

Colour

Lydia
14th Apr 2021
Team Member: Femmi
4.5

She was great and really understood what look I was going for

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Response from HOB Salons - West Hampstead

Hi Lydia, thank you so much for taking the time to leave us a review. We are thrilled to hear that our stylist was able to understand your desired look and provide excellent service. We pride ourselves on providing a personalized experience for each of our clients. Your feedback means a lot to us and we hope to have you back at our salon soon. Take care! - The team at HOB Salons - Camden

Another excellent experience

Annie M
14th Apr 2021
Team Member: Maki
5.0
Appointment verified by Shortcuts Software

Another excellent haircut and overall experience. Maki is so clever and creative a stylist. Thank you ?

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Response from HOB Salons - West Hampstead

Hi Annie M,

Thank you so much for taking the time to leave a review! We are thrilled to hear that you had an excellent haircut and overall experience with our stylist Maki. We couldn't agree more that she is clever and creative when it comes to hair styling.

We truly appreciate your kind words and hope to see you again soon at HOB Salons - Camden. Take care!

Best regards,
The Team at HOB Salons - Camden

Feel like me again

Lucy
14th Apr 2021
5.0
Appointment verified by Shortcuts Software

I saw Emma, and she was as great as usual. I'm someone that really cares about my hair Emma knows exactly how I like it, and always makes me feel comfortable and listened to with any feedback. I would recommend her to anyone. It is also great value for the service you receive.

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Response from HOB Salons - West Hampstead

Hi Lucy,

Thank you so much for taking the time to leave a review about your recent visit to our salon. We are delighted to hear that you had a fantastic experience with Emma and that she always takes excellent care of your hair. It's wonderful to know that she understands your preferences and listens to your feedback to ensure you are happy with the end result. We greatly appreciate your recommendation to others and we are happy to hear that you found our services to be of great value. We look forward to seeing you again soon!

Kind regards,
The team at HOB Salons - Camden

The best welcome back to civilisation!

Claire
14th Apr 2021
Team Member: Chloe
5.0
Appointment verified by Shortcuts Software

Chloe and Joradan took incredible care if me! After a year of nursing in the NHS and my own dose of covid in January my hair was looking worse for wear and I felt pretty dull. I left feeling sparkly and new and excited to keep moving out of lockdown with my new locks! Thanks to all at hob salons!

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Response from HOB Salons - West Hampstead

Hi Claire,

Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that Chloe and Jordan took such great care of you during your recent visit to our salon.

We understand how difficult the past year has been for everyone, especially those working in the NHS like yourself. We are happy to hear that we were able to give you a little boost and make you feel sparkly and new again.

Thank you for choosing us to help you transition out of lockdown with your new locks. We look forward to seeing you again soon.

Best wishes from the team at HOB Salons - Camden.

Excellent

Kiri
14th Apr 2021
Team Member: Sonia
5.0
Appointment verified by Shortcuts Software

Great haircut, Sonia is Excellent, will be back soon??

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Response from HOB Salons - West Hampstead

Hi Kiri,

Thank you so much for taking the time to leave us a review! We're so glad to hear that you had a great experience at our salon and that you loved your haircut from Sonia. We'll be sure to pass along your kind words to her.

We would love to have you back at our salon soon. Our team always strives to provide excellent service to all our clients, and we're happy to hear that we were able to do that for you. If there's anything else we can do for you, please don't hesitate to let us know.

Take care and see you soon!

The team at HOB Salons - Camden

Great haircut

Anonymous
14th Apr 2021
Team Member: Stewart
5.0

Great haircut, enjoyed experience!

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Response from HOB Salons - West Hampstead

Hi there,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a great haircut and enjoyed your experience at our salon. Our team works hard to ensure that every client leaves feeling happy and confident, so it's wonderful to know that we succeeded with you.

We hope to see you again soon for your next haircut and please don't hesitate to let us know if there's anything we can do to make your visit even more enjoyable. Thank you again for choosing HOB Salons - Camden.

Take care,
The team at HOB Salons - Camden

Great to have Hobs open again

Jacquelyn
13th Apr 2021
Team Member: Jordan
5.0
Appointment verified by Shortcuts Software

Fabulous as always great attention to detail Marco and Winnie too they always makes you feel welcome and wonderful.ly pampered when you leave Missed you guys

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Response from HOB Salons - West Hampstead

Hi Jacquelyn,

Thank you so much for your lovely review! We are delighted to hear that you had a fabulous experience at our salon with Marco and Winnie. They truly are experts in their craft and always make sure to give our clients the best attention to detail.

We are also glad to hear that you felt welcome and pampered during your visit. Our top priority is to ensure that our clients leave feeling wonderful and satisfied with their service.

We missed you too and can't wait to have you back in our salon soon. Thank you for choosing us and for your continuous support.

Best,
The Team at HOB Salons - Camden

Terrible experience

Jacinta
13th Apr 2021
2.0
Appointment verified by Shortcuts Software

My appointment for full head highlights was at 2.30pm on the 1st day after lockdown (12 April). After waiting at the door approx 5 mins, I was apologized to and was eventually directed to a seat. There I sat until the therapist came over at 3.30. She did apologize but I feel didn’t really acknowledge the length of the wait. She did a good job as always and had the foils in by 4.32. I was told I would need to wait half an hour and that was fine. Just after 5 I was directed to the basin and there I sat until 5.55pm getting my hair washed in freezing cold water for the best part of an hour (washing out highlights, then opalex and then toner). I realised about 5.40 that I wouldn’t have time to get my hair dried as my parking was ‘only’ 4 hours and told the therapist and she agreed that I should leave without a blow dry. My hair wasn’t even towel dried properly and was dripping wet as I left the salon and I was now shivering and feeling quite upset. I decided I needed to complain about this experience (something I really don’t like doing) and feel I wasn’t taken at all seriously my the manager. This just upset me even more. I had a very uncomfortable 15 minute walk to my car and 40 minute drive home. I arrived home freezing cold, upset and feeling extremely disappointed in my experience. I was charged 194.50 for this terrible experience. I definitely will not be back. I understand that this was the first day back and ye were settling in but I really feel there was a lack of understanding that customers do have busy lives too and can’t be spending an hour waiting in a chair looking at the clock. I think I should have at least be told in advance that there was an hour wait and that I would have to get my hair washed in cold water so I could make an informed decision on whether to leave

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Fantastic

Helen Simpson
13th Apr 2021
Team Member: Chloe
5.0
Appointment verified by Shortcuts Software

Excellent thanks for making me look fantastic X

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Response from HOB Salons - West Hampstead

Dear Helen,

We are delighted to hear that you had an excellent experience with us at HOB Salons - Camden! Our team is dedicated to making you look and feel fantastic, so we are thrilled that we were able to achieve that for you. Thank you for trusting us with your hair and for giving us such positive feedback. We hope to see you again soon for another fabulous transformation!

Take care,

The team at HOB Salons - Camden

Always the best!

Maddy
13th Apr 2021
Team Member: Jordan
5.0
Appointment verified by Shortcuts Software

Always the best hair with Jordan! Hair so much healthier since moving here and everyone is so nice !!!! X

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Response from HOB Salons - West Hampstead

Hi Maddy, thank you so much for your lovely review! We are thrilled to hear that you have been loving your hair since visiting our salon and that it has become healthier. Jordan will be delighted to know that you appreciate their work. We take great pride in providing a friendly and welcoming atmosphere for our clients. Thank you for choosing us and we look forward to seeing you again soon.
Warm regards,
Team at HOB Salons - Camden

Haircut

Bry Ford
21st Dec 2020
Team Member: Jordan
5.0
Appointment verified by Shortcuts Software

Really happy with the experience and haircut.
Hope to see you soon

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Response from HOB Salons - West Hampstead

Hi Bry, thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience at our salon and that you are happy with your haircut. We can't wait to see you again soon! Thanks again for choosing our salon. Take care, Team at HOB Salons - Camden

5* for Sol but salon delays

Josephine Rabinowitz
20th Dec 2020
Team Member: Sol
4.5

My cut with Sol was really great, thanks very much to him.

However I was waiting around for over half an hour before I got a hair wash (which had nothing to do with Sol) - I think especially in light of the virus, which means people might not want to be in a salon for longer than necessary, Hob should think more carefully about what times to book clients in for to prevent long delays.

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Response from HOB Salons - West Hampstead

Dear Josephine,

Thank you so much for taking the time to leave us a review. We are glad to hear that you had a great experience with Sol! We will definitely pass on your kind words to him.

We apologize for the wait time before your hair wash. We understand the importance of minimizing time spent in the salon, especially during these uncertain times. We will make sure to review our booking system to prevent any future delays.

Thank you again for your feedback and we hope to see you again soon.

Best,
The HOB Salons - Camden team

Covid secure, understanding, friendly

Adam
19th Dec 2020
Team Member: Sol
5.0
Appointment verified by Shortcuts Software

It's always a gamble trusting someone new with your hair but Sol did a phenomenal job and gave me a much needed confidence boost

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Response from HOB Salons - West Hampstead

Dear Adam,

Thank you so much for taking the time to leave us a review! We are glad to hear that Sol did a phenomenal job and gave you a much needed confidence boost. We understand that it can be nerve-wracking to trust someone new with your hair, but we are happy to have earned your trust.

Your kind words mean a lot to our team and we will make sure to pass on the message to Sol. We hope to see you again soon and continue exceeding your expectations.

Best regards,

The team at HOB Salons - Camden

Highlight

Manon Missenti
19th Dec 2020
Team Member: Linda
4.0
Appointment verified by Shortcuts Software

I had a very nice treatment from Linda and she got rid of my blue hair !
But today after washing my hair it's back to blue/green and i also got scared when I had to pay. As when I booked on the website it said 66£ i knew that with the blow dry it will be more but not to that extent, i had to pay 220.5£ without understanding why really...

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Great Salon

Jacquelyn
19th Dec 2020
Team Member: Jordan
5.0
Appointment verified by Shortcuts Software

Always fabulous

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Response from HOB Salons - West Hampstead

Hi Jacquelyn, we are thrilled to hear that you had a fabulous experience at our salon! Thank you so much for taking the time to leave a review. We are committed to providing top-notch services and it's great to know that we were able to meet your expectations. Please feel free to visit us again and don't hesitate to let us know if there's anything else we can do to make your next visit even more fabulous. Thank you for choosing HOB Salons - Camden. See you soon!

Sincerely,
the team at HOB Salons - Camden

Superb cutting and styling

Ann
19th Dec 2020
Team Member: Stewart
5.0
Appointment verified by Shortcuts Software

As always Stewart used his skills and creative flair to do a fantastic job. Delighted with my new style.

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Response from HOB Salons - West Hampstead

Hi Ann,

Thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that Stewart was able to use his skills and creativity to give you a fantastic new style. We're glad you're pleased with the results!

We appreciate your support and we hope to see you again soon at HOB Salons - Camden.

Best,
The team at HOB Salons - Camden

Surprise find

Pinella Zuddad
17th Dec 2020
5.0

Professional and friendly service Very happy to have my hair done by Debbie.

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Hair colouring

Cassie
16th Dec 2020
Team Member: Jordan
5.0
Appointment verified by Shortcuts Software

Thanks so much for a brilliant and friendly service! I’m so happy with my hair :)

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Response from HOB Salons - West Hampstead

Hi Cassie,

Thank you for such a lovely review! We are delighted to hear that you had a brilliant experience at our salon and that you are happy with your hair. Our team always strives to provide a friendly and top-notch service to all of our clients. It means a lot to us to know that our efforts have been appreciated.

We look forward to seeing you again soon at HOB Salons - Camden.

Best regards,

The team at HOB Salons - Camden

Perfect experience

Claudia
16th Dec 2020
Team Member: Chloe
5.0
Appointment verified by Shortcuts Software

Chloe was absolutely brilliant - so friendly, and suggested/did the perfect colour highlights. Very grateful!

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Response from HOB Salons - West Hampstead

Hi Claudia,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a great experience with Chloe at our salon. We pride ourselves on our friendly and welcoming atmosphere, and we are glad that it showed during your visit.

We are also happy to hear that Chloe was able to suggest and achieve the perfect highlights for you. Our team at HOB Salons - Camden strives to provide top-notch services to all our clients, and we are delighted that Chloe was able to do just that for you.

We appreciate your kind words and we can't wait to see you again in the future!

Warm regards,
The team at HOB Salons - Camden

Good

Kiri
15th Dec 2020
Team Member: Sonia
5.0
Appointment verified by Shortcuts Software

Great as always! Love it

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Response from HOB Salons - West Hampstead

Hi Kiri!

Thank you so much for your lovely review! We are thrilled to hear that you had another great experience at our salon. Our team at HOB Salons - Camden always strives to provide the best service possible and we are happy that you consistently enjoy your visits with us.

We truly appreciate your continued support and we can't wait to see you again soon!

Warm regards,
The team at HOB Salons - Camden

Amazing as per

Scarlett
15th Dec 2020
5.0
Appointment verified by Shortcuts Software

Tash did another wonderful job! Thank you xx

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Great!

Teresa
15th Dec 2020
Team Member: Emanuel
5.0
Appointment verified by Shortcuts Software

Emanual was great: he mixed the colours superbly to match my requirements (specific shade of auburn). Previous hairdressers have failed in providing the requested colour, but not him. So I am super happy!

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Response from HOB Salons - West Hampstead

Hi Teresa,

Thank you so much for taking the time to leave us a review. We are so glad to hear that you had a fantastic experience with Emanual at our salon. We pride ourselves in our stylists' ability to meet and exceed our clients' expectations, so it's wonderful to hear that he was able to mix the perfect shade of auburn for you.

We really appreciate your kind words and are thrilled that you are happy with the results. We look forward to seeing you again soon at HOB Salons - Camden.

Warmly,
The HOB Salons - Camden Team

Excellent haircut and service by Sonia and Kayla!

Michael
15th Dec 2020
Team Member: Sonia
5.0
Appointment verified by Shortcuts Software

Excellent haircut and service by Sonia and Kayla!

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Response from HOB Salons - West Hampstead

Hi Michael,

Thank you so much for taking the time to write us a review. We're thrilled to hear that you had an excellent experience with Sonia and Kayla. They will both be delighted to know that you were happy with your haircut and their service.

Our team at HOB Salons - Camden takes great pride in providing exceptional services to all of our clients. We're glad that Sonia and Kayla were able to meet your expectations. We hope to see you again soon for your next haircut!

Thank you again for choosing our salon and for your kind words.

Best regards,
The team at HOB Salons - Camden

Gave me back my confidence

Lisa
13th Dec 2020
5.0
Appointment verified by Shortcuts Software

I have been suffering a lot from my body image since certain medications I was on changed how I looked and felt about myself. I have not felt confident about myself for quite some time. My new hair from Hob makes me feel like myself again and has contributed to my next steps of recovery.

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So welcoming

Teresa
13th Dec 2020
5.0
Appointment verified by Shortcuts Software

Great atmosphere despite being busy and vivid safe
Thanks to Debbie for getting my hair Christmas ready

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