St Margarets only Aveda salon.
St Margarets only Aveda salon.
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Love the experience! From beginning to end an excellent customer service.
I have been having my hair cut and more recently coloured by Lauren for several years now. She really takes the time to understand exactly what you want while also skilfully guiding you to ensure the best end result. Her communication skills and creative flair are exceptional.
Always professional. Takes great care to understand your hair and choices
Thank you for taking the time to leave a review. Please know it’s our genuine pleasure to look after you.
We very much look forward to seeing you soon. ?
Relaxed, efficient, delightful as always
Thank you for taking the time to leave a review. Ron will be delighted. ?
We very much look forward to seeing you again soon.
Lauren did my short hair for the first time
She has done a good job and was helpful recommending products and with tips about the colour.
I will be using her again. The salon is clean and friendlym
Thank you, Sharon, for your feedback. We're delighted you are happy with result and we VERY much look forward to seeing you again. ?
Ron is an exceptional hairdresser & Colourist. A happy devoted customer
Lauren is back in salon on Wednesdays and did a wonderful job on my hair yesterday - she is very accomplished, creative and experienced, will always listen and suggest, and I love having her as my stylist.
As usual Ron provided a brilliant service, excellent hair cut as usual.
Thank you for the positive feedback which will mean a lot to Ron. Have a great weekend and we look forward to seeing you soon. ?
My first visit to David Masters and I thought Summer was fabulous.
Thank you, Tina. It was delight to welcome you to David Masters Salon. Summer will be thrilled you described her as 'fabulous'. Have a great weekend. ?
I really like Ron’s haircut , he is an excellent hairdresser .
Thank you for your kind words. Ron is a perfectionist hairdresser. He's good because he really cares about his work. Very nice of you to appreciate it. THANKS
IN TEARS LEAVING THE SALON. My first haircut and style in 8 months since having a baby and I cried the whole walk home. I thought I was in safe hands reading the reviews online but it appears not! Firstly, I wasn’t greeted with a warm welcome by the girl at the reception area. She just looked at me and then looked towards Roy who seemed pleasant enough but not like what I had anticipated from other glowing reviews! My hair cut was ‘ok’ but I said I wasn’t so keen on the very blunt, choppy framing at the front. Roy seemed to take offence to this and then cut into the layers and the length and left me with wispy, jagged ends throughout the whole of my hair. I wasn’t even asked how I wanted it styled or dried but the several photos I showed Roy depicted voluminous bouncy blow dries. I left with deflated, flat, the poker straight hair that actually felt quite greasy so I put it up in my hair clip before leaving. When I commented that I would have preferred a bouncy blow dry he said ‘well you came in with straightened hair’. Well, I don’t know anyone that wants to leave the salon looking the same as when they came in?! He offered to ‘do some curls or something’ if I could come back later but I shouldn’t have to come back when I had already showed him photos of what I wanted! I have an event this evening and the whole point of me coming to have my hair done was to look lovely for this event. I wouldn’t even say this hair looks nice enough to go to my local pub to watch the rugby. I wouldn’t recommend this salon to anyone who wants to feel special or wants to leave feeling fabulous or glamorous. I now have to wash and style my hair at home after spending two hours in the salon. Not the 5 star experience I expected so please be mindful when reading reviews and booking this salon!
*I have just realised the stylist’s name was Ron and not Roy. It would have been nice to have been introduced baring in mind I was a new client.
Hi George
Thank you for the honest feedback, which we value enormously.
Reviews like this hurt and please know we take them very seriously. If you are not 100% happy, neither are we.
We are deeply sorry you were disappointed on this occasion. We can assure you this isn’t the level of care or satisfaction we aim to give and as you can see from 99% of our reviews, this experience falls far below our usual standard.
Ron did offer to see you again at the end of the day which, understandably if you were unhappy with the experience or were short on time, you declined. A discount was also given on the day and I am sorry if that was not made clear.
Our salon owner called you within one hour of your review being posted. He too offered to redo your hair. We had hoped you might feel more assured being in the business owner’s hands. He has called you again today and left another message and his private mobile number.
If there is a way we can make this right for you, please call us. If not, please pop into the St Margarets branch where we will be happy to offer you a refund in full.
We are truly sorry the experience fell short of your expectation, especially so as it was your first haircut since having a baby.
Team Masters
Seen Maisie couple of times am really happy with how does my hair! (Tint & cut) she is also nice/friendly and takes time to do just what need!
Summer is an excellent hair stylist. She knows exactly what I mean when I describe what I’m after, is very pleasant and easy to chat to. Top hairdresser! I would highly recommend her.
What a lovely thing to say. THANK YOU! We're so pleased you are happy with the service. Some guests love to chat, others love to sit quietly. We're delighted to know we got it right with you. :-)
As always Ron has done a wonderful job with my highlights and cut, and we always have lovely, interesting conversation. It makes the appointment a pleasure from start to finish.
Thank you, Mary, for taking the time to leave such lovely feedback. Ron will be thrilled! We look forward to seeing you again soon. Team Masters ?
I hadn’t been to the hairdressers in a while but had such a warm welcoming experience for start to finish. Maisie gave me a fantastic blunt bob which I love, she was super gentle and it looked amazing when finished!
We're very happy you were so pleased with the result. It's a wonderful end to our working week to receive such a great review. Thank you so much. We VERY much look forward to seeing you soon. In the meantime, knock 'em dead with that blunt bob! ?
Ron was great as always. He spent time deciding the best way to cut my fringe.
Ron is thoughtful and talented hair stylist that takes his time to get things right so we’re delighted you were pleased with the result. Thank you very much for taking the time to leave a review. Ron will be thrilled. ?
Wonderful as always. Great to be back with Ron.
Great to have you back!
Truly, the pleasure is ours. ?
Maisie has both cut and coloured my hair and I'm so so happy with the results; she is very knowledgeable about colour and how it differs depending on individuals hair .
The whole team at the salon are always so friendly and makes any visit a pleasure.
Thank you
Thanks for taking the time to leave such kind comments. Maisie will be delighted to know you’re happy with the result. You’ve hit the nail on the head when you talk about individual’s hair. Everybody’s hair and their hair goals are unique and we try hard to achieve the best possible outcome. ?
We treat people as individuals.
We look forward to seeing you again soon.
I am absolutely delighted with my fabulous new hair. Maisie listened exactly to what I wanted and needed and I now look and feel amazing.
Knowing that Maisie took the time to understand your needs and that the result has left you looking and feeling amazing is great to hear.
Thank you so much for the lovely feedback.
Maisie will be genuinely touched. ❣️
We look forward to seeing you again soon.
?
Great customer service and great haircut!
We're thrilled you were pleased with the service. We very much look forward to seeing you again soon! :-)
Went to see Ron who is a fantastic professional. My daughter recommended him to me. Thank you Ron. I enjoyed so much our conversations and the hair too! See you soon.
The cult of Ron continues!
Thank you for leaving such a lovely review.
It means a lot to us. ?
Another amazing haircut today at David Masters, the St Margaret’s maestro, the Opera supreme.
It's always a pleasure to see you. Thank you for leaving such a wonderful review - our most elegant review to date!
Ron tweaked my usual cut, bit shorter all round. Thrilled with results xx
If you're thrilled, we're ecstatic! Thank you very much for choosing David Masters Salon. Ron will be very flattered you took the time to leave a review. Thanks so much. ?
Ron always wins over my anarchic hair, over the years he has got to know how difficult it is to manage.
He's so patient and always takes enough time to transform me!
If I was really rich I'd come every week to him!
Amazing bob hair cut by Maisy!
Maisie is a new team member and this is her first review. She’ll be delighted you took the time to write such a nice review. Thank you so much!
Ron is an excellent and skilled hair dresser, he pays attention to detail, has pride in his work, shows professionalism at all times and always makes me feel like a valued customer.
Ron is always so friendly chilled and patient. He listens and takes his time to give you the hair you want !
We're delighted to hear your experience was a good one. Thank you very much for taking the time to leave a review. Ron will be touched.
Ron is an artist, very happy with my haircut
Thank you
Not good at filling out reviews but excellent cut and highlights as always. I would recommend Ron to anyone looking for an excellent hairdresser in St Margaret’s.
Lovely, independent salon that’s immaculately clean, staff are friendly & attentive and did a fantastic job with my hair! I’ll definitely be back!
And we can’t wait to see you again! ?
So lovely to be able to see Ron's face again without a mask!!
Such a pleasure to be able to trust him and know he'll instinctively do what's right for me and my hair. Thank you Ron xx
Truly, Julie. The pleasure is all ours. ?
Ron is always welcoming, professional and really takes pride in his work. I would highly recommend Ron in second!
You've summed it up perfectly Ron does take great pride in his work. Every haircut matters to him.
Thank you so much for taking the time to leave such a positive review. It means a lot. ?
A pleasure always to see Ron
just as it's always our pleasure to have you as our guest. ?
Laura gave me wonderful modern beach curls for the first time and everyone loved them!
First trim since first lockdown, had forgotten what a treat going to the hairdresser is. Ron did a lovely wash, head massage, cut, style and blow-dry. Lots of useful info about products as well. I've been going to David Masters for years and will continue to do so.
It’s been a challenge to deliver our usual salon experience with the safety restrictions so we’re particularly delighted to hear your visit was a pleasurable one.
Thank you for choosing us. ?
Laura was great! Colour really good and highlights blend beautifully!!
Love the welcome, chat and fab cut x
Well, if you can't have a good chat at the salon, where can you? ?
Above all, we're really happy to know you are pleased with the cut. ✂
As ever Ron is awesome! He’s a very talented colourist and even does my daughters hair! Always happy thanks Ron
And that's an awesome review! Thank you so much for taking the time to write it. Ron will be thrilled! ?
Listened to what I wanted and delivered, friendly and relaxed. Easy to get a same day booking
Happy to have been of service. Thanks you very much for taking the time to leave a review. :-)
Amazing cut and colour with Laura. This is such a good place. Thank you
Great service
Thank you ?
Great service and lovely experience, very happy with my new colour from the fantastic Ron.
If you're happy, we're happy. Thank you so much for taking the time to leave a review. Ron will be very touched. ?
Great cut fir my daughter, she’s very pleased!
Really pleased with the results, following my first time visit to David Master's salon in St Margaret's. Lauren understood what I wanted to achieve and did a great job: after a long lockdown left with me longhand pretty sad, lacklustre locks, I no longer feel invisible! Very happy and highly recommended.
Oh, Sara. What kind words. Thank you. We couldn’t be happier that you were pleased with the result. Laura will be very touched you took the time to leave such lovely feedback. ?
Great experience with Laura who gave me very natural, fine highlights with no bleach and helpful advice about how to manage my wavy hair, will be returning!
Hi Bethan
Great for us to know you’re pleased with the result and importantly, that you left our salon with advice on how to manage your hair. Laura will be touched that you took the time to leave such a lovely review.
We very much look forward to seeing you again soon and by which time, restrictions will be eased and we will be able to offer you a proper cup of tea or coffee! ☕️
David Masters
My hair hadn’t been cut since December so needed to be completely restyled. After a chat with Ron he cut my hair exactly as I wanted plus I will be able to manage it myself which is a bonus. I have already booked my next appointment. Thank you Ron!
Thank YOU for choosing us. It's soooo good to be back and it was a treat to see you.
We're hoping that by your next visit restrictions will be eased and we'll be able to offer you complimentary refreshments and a magazine.
Fingers crossed! ??
Wonderful! Always attentive, will always do as you ask. He is such a lovely person to do your hair!
Very happy with result.
Even after 20 weeks without seeing you, you know exactly what to do with my hair, and make me feel me again. Xx
How we present our hair is a really important way of how we tell the world who we are so we are THRILLED and HUMBLED to have helped you feel you again. ?????xx
Lovely to see Ron as always
We can't tell you how lovely is to have YOU back in the salon! ?
St Margarets only Aveda salon.